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Table of Contents
1. Introduction – Purpose of the manual & brief overview of our group.
2. Contacts - Phone numbers for Corporate Security (LEA use only)
2.1 Emergency Hotline / When to use
2.1.1 Emergency Request Form sample
2.1.2 911 Request for Information Form sample
3. Legal Demands
3.1 Court Order requirements
3.2 CALEA cover sheet
3.3 Fee schedule- Billing
4. CALEA delivery path, diagram, cell site sector map
4.1 J-STD-025 Delivery Options
4.1.1 Secure Virtual Private Network (VPN)
4.1.2 Private Line Circuit
4.2 LAES messages and IAP list
4.3 Audio Delivery Options
4.4 Cell Site Sectors
5. Viador explanation (0,1,2,3)
6. Hotline information & account takeover information
7. Voice mailbox options
8. PCS New and Future capabilities
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The goal of Sprint’s Electronic Surveillance Group is to comply with the laws governing
access to private information entrusted to Sprint PCS by its customers. The Electronic
Surveillance Group also understands the importance of assisting law enforcement during
emergency situations. This manual clarifies many issues surrounding electronic surveillance
and exigent circumstances as they pertain to Sprint PCS and it’s policies.
2.0 Contacts – Contact numbers for all departments are being updated. Please refer
to page 4.
2.1 Emergency Hotline and when to use it
The Emergency Hotline was established by Sprint to assist Law Enforcement in
exigent situations such as kidnappings, hostage situations, suicide attempts, etc.
where someone’s life is in immediate danger. It can also be used for exigent-life or
death conspiratorial activities that threaten national security, or involve organized
crime. It is not intended to supply subscriber information in other types of situations
such as prior to a controlled drug buy.
2.1.1 Emergency Exigent Circumstance Request Form
An exigent circumstance is one that involves an immediate life or death
situation. A sample of our exigent form is located on page 5. You must call
the Hotline to get a true copy of this form for every emergency situation. The
form must be filled out entirely and faxed to 913-315-0736. This must be
followed by the proper legal documentation within the allotted time as attested
by your signature.
This option is only to be used in the event of a true exigent circumstance.
Exigent = An immediate life or death situation.
2.1.2 Emergency 911 Request for Information Form
This form is used by 911 operators to identify Sprint PCS customers who call
for emergency assistance. A sample of this form is located on page 6. This is
only a sample and cannot be used in future requests. At the request of law
enforcement personnel, a true copy will be faxed. Although this true form can
be copied by law enforcement personnel, a call to the Emergency Hotline must
be made prior to faxing in the completed form.
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Corporate Security Menu Options
Main Number(s): 800-877-7330
Local Number: 913-315-0699
Fax Number: 913-315-0736
We are currently in the process of updating the decision tree associated with the corporate security
main number. When calling in, please listen carefully as the menu may have changed.
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MANDATORY INFORMATION FOR EXIGENT CIRCUMSTANCE REQUESTS
Pursuant to Title 18 United States Code, § 3125 and § 2518
FAX all requests to Sprint PCS – 913-315-0736 – ATTN: _____________
Sprint Corporate Security Emergency Contact: 1-888-877-7330 Option 1
Please be sure to fax in agency coversheet along with this form
LAW ENFORCEMENT AGENCY (LEA) _____________________________________________
ADDRESS OF LEA ______________________________________________________________
PHONE NUMBER OF LEA ______________________________FAX #_____________________
AGENT’S NAME ______________________________________________________
AGENT’S TITLE ____________________________________________BADGE #_______________
SUPERVISOR’S NAME __________________________SUPERVISOR’S PHONE #_____________
I hereby certify that I have been granted authority by the above-mentioned LEA to determine and declare an
Exigent Emergency involving
(1) immediate danger of death (i.e., murder, hostage situation or kidnapping)
(2) conspiratorial activities threatening the national security interest (i.e., a terrorist
bomb or plot), or
(3) immediate life or death conspiratorial activities characteristic of organized crime.
Below is my description of the Exigent Emergency that requires Sprint PCS to respond immediately
(please include the Sprint PCS phone number or any other known relevant information):
SPCS PHONE NUMBER or ESN or Customer NAME:
I am requesting that Sprint PCS provide the following service(s) (mark all that apply):
____ Subscriber Information (Subpoena Required)
____ Call Detail Records (within the past week) (Subpoena Required)
____ Live audio interception (wiretap) (Title III Court Order Required)
____ Live Pen Register/Trap & Trace (Court Order Required)
_____ Call Detail Records with cell site information (Search warrant or court order required)
____ Real Time Cell Site Information (Court Order Required)
I further certify that the required Legal Demand documents will be provided to Sprint within the
following time frames: Subpoena (within 48 hours), Pen Register/Trap & Trace Court Order (within 24
hours), Title III Court Order (within 48 hours) after Sprint PCS has installed electronic surveillance or
has provided other requested service(s). The Legal Demand should be addressed to SPRINT PCS ,
6480 Sprint Parkway, Overland Park, KS 66251, and may be faxed to the above-listed number as soon as it
is officially signed.
Please note that all Pen Register/Trap & Trace Surveillance will terminate in 24-hours and all Wiretap
Surveillance will terminate in 48 hours if the appropriate Legal Demand is not received by that time.
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Sprint Corporate Security
6480 Sprint Parkway
Overland Park, KS 66251
EMERGENCY CONTACT NUMBER: 1-888-877-7330
WIRELESS 9-1-1 EMERGENCY INFORMATION REQUEST FORM
1) CONTACT SPRINT PCS: 1-888-877-7330
2) FAX COMPLETED EMERGENCY REQUEST FORM TO: 913-315-0736
AGENCY REQUESTING INFORMATION:
AGENCY ADDRESS (Street):
AGENCY ADDRESS (City, State, Zip Code):
AGENCY FAX #:
AGENCY PHONE #:
EMPLOYEE REQUESTING INFORMATION:
EMPLOYEE TITLE: BADGE #:
EMPLOYEE SIGNATURE: DATE:
RE: Emergency Request for Information on Sprint PCS Wireless Number:
– – .
This agency received a 9-1-1 emergency call for assistance from the above
Sprint PCS telephone number:
Date of Call: Time of Call: a.m./p.m.
Dispatch Log #:
Nature of call:
Based on that telephone call, we believe a situation exists that requires emergency assistance from
Sprint PCS. We request that you promptly provide the following information necessary to initiate
the appropriate response.
___ subscriber name, billing address, home/business phone numbers for the
above Sprint PCS telephone number
___ cell site or location information for the 9 -1-1 call from this Sprint PCS phone
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3.0 Legal Demands
Below are the minimum legal demand requirements for information requested from Sprint
PCS. As noted below cell site addresses can only be retrieved via a Search Warrant or Court
Order and that is because they are considered to be locations of Sprint PCS real property.
Subscriber information ……………………….Subpoena required
Call detail information without cell site…. Subpoena required
Stored voice mail retrieval …………………...Search Warrant required
Call detail information with cell site………….Search Warrant required
Real time cell site information ……………….Court Order required
Pen Register Trap and Trace………………..Court Order required
Contemporaneous Billing…………………….Court Order required
Ghost Voice Mail Box…………………………Title III Court Order required
Wiretap (Audio interception)………………….Title III Court Order required
3.1 Court Order Requirements –Our requirements are specified below. In
certain situations, the requirements may be slightly different. Also, each specific judge
may have his or her own legal requirements.
Title III Order requirements Pen Register/Trap and Trace Orders
1) The order must be timely. 1) The order unambiguously identifies the
communication facilities to be tracked.
2) The requesting agent is authorized.
2) The order provides a permissible
3) The order unambiguously identifies duration (60 days).
the communications facilities to be
intercepted. 3) The order provides the geographical
limits of the order.
4) The order must provide a
permissible duration for the 4) Sprint specific information is provided
interception. (i.e. 30 days) (target phone number).
3.2 CALEA Coversheet – A printable sheet is located on page 8. To ensure
timely implementation, the CALEA coversheet as well as your agency coversheet
needs to be filled out completely and faxed in with every Court Order request.
3.3 Fee Schedule / Billing – Please see page 9 for a description of our
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ALL LEGAL DEMANDS SHOULD BE FAXED TO : 913-315-0736
MAIN NUMBER : 1-888-877-7330
Sprint Corporate Security
KSOPHM0206, 6480 Sprint Parkway, Overland Park, KS 66251
PLEASE INCLUDE AGENCY COVER SHEET
(Failure to include cover sheet may result in delay of implementation)
Please complete this form and include with your agency coversheet and all Court
Target #: Court Order #:
County of Order: Judge’s name:
LEA Tech. Agent name:
LEA Agency: _______________________________________ ______________
Contact phone #:
Contact fax #:
Agency “SINS” Login ___________________________
Billing contact name:
Billing contact phone #:
Billing address (if purchase order is required, please submit with Order):
Surveillance Start date: Termination date:
**Note: If you are implementing a T3 we will need a DN or you will not receive audio **
Audio Delivery: Combined Separated
o CDS (Calea Delivery System)
Public Routable IP Address: Port: 13131
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Sprint’s fee schedule reflects the cost of switch application software, infrastructure, personnel, and required CALEA
software, hardware and upgrades.
• Initial charge for Pen Register/ Trap and Trace or Title III Wiretap - $250 per target per MTA
This $250 charge covers the cost of installation of the MIN (mobile identification number) or target number in the
switches of its home market area. In the event that the law enforcement agency requests that the MIN be implemented
in a switch outside of that market (i.e. target is traveling), Sprint will charge an additional $250 install fee per target -
per market area outside of their home market area. It is a CALEA requirement that the target at least be built in the
home market for call processing purposes. In the event a Court Order is extended and the Extension order is sent in
on time - no installation fees will be billed for the Extension order. If the Extension order is sent in after the expiration
of the original Court Order, installation fees will be billed for the Extension order.
• Daily maintenance fee for Pen Register/ Trap and Trace or Title III Wiretap - $25 per day per target
This $25 fee applies for each day the Court Order is in effect, and call detail and/or call content is being intercepted on
the MIN (Mobile Identification Number).
• Ghost Voice Mailbox setup on a Subscriber’s Voice Mail or Stored Voicemail Access- $150
A flat fee of $150 per Ghost Voice mailbox applies to the duplication of a subscriber’s voicemail. This flat fee applies
to each (60) day period or per Court Order. A flat fee of $150.00 applies per subscriber per request for stored
• Court Ordered Telecommunications Records and/or Contemporaneous Billing Records (USC 2703) - $300.00
The records will be provided on a reasonable schedule and the flat fee will cover each (60) day period or per Court
• Account Takeover Fees $300.00 per target
◊ If account is already “HOTLINED” or suspended
◊ (Please refer to pg. 21 for the definition of Hotline)
Although it can be done, we do not recommend an account takeover at this point because it could impede your
investigation. The subscriber knows the service is suspended for non-payment and could become suspicious
when it becomes operational when no payment has been made. The fee for this is $300.00 plus the difference
in the account balance between the start of surveillance period and the time of takedown.
◊ If account is not currently “HOTLINED”
Due to the automated system features and the number of individuals involved in collections, finance and
fraud, Sprint PCS cannot guarantee that an account will remain active once this procedure has taken place.
The fee for this is $300.00 plus the difference in the account balance between the start of surveillance period
and the time of takedown.
◊ Billing Period
The billing period is on a per court order basis. For example, when your original PTT Order is extended, you
will receive an invoice for the original 60 days, and later, after the extension terminates, you will receive a
second invoice for the 60 days of the extension Order.
◊ Invoice Information
The information on the invoice will include all of the following: The type of service provided, the length of
time that service was provided for, and the last four digits of the target number for your reference. If you need
more information on a specific invoice, please contact either the analyst who worked the case or the
Electronic Surveillance group at 913-315-0661.
◊ Who is billed
If two agencies are monitoring one target, both agencies will be billed. The invoices will be sent to the billing
addresses specified on the CALEA cover sheet.
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With the proper legal documentation, Sprint Corporate Security can provide law enforcement
J-STD-025 messages as mandated by CALEA. In accordance with CALEA, Sprint worked
aggressively to deliver surveillance data from its network to local, state and federal law
enforcement agencies in an efficient manner. To accommodate this need, Sprint has
developed the Sprint CALEA Delivery System (CDS). Located in Lee’s Summit, Missouri, the
CDS was developed to permit access to all Sprint internal wireless and wireline networks. It’s
sole purpose is to provide law enforcement a single point of access to their surveillance data
regardless of the Sprint product or target’s geographic location.
4.1 J-STD-025 Delivery Options
Sprint allows for two methods of obtaining surveillance data from the Sprint CALEA Delivery
System: Secure Virtual Private Network (VPN) and Private Line Circuit
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Sprint CALEA Delivery System
4.1.1 Secure Virtual Private Network (VPN)
Sprint CALEA IP VPN product suite offers law enforcement a cost-effective and flexible access solution that
matches the security of a private line. Please allow a minimum of 30 days for VPN Delivery
• Fully Managed VPN connectivity
• Customer Managed IP VPN service
Fully Managed CALEA IP VPN Service
Sprint provides an industry leading, comprehensive IP VPN Solution using innovative technology and
expert support. We implement your IP VPN solution and deliver real results:
• IP VPN technology provides you with a high quality, secure data networking solution.
• Sprint provides everything you need with industry-best connectivity options and
• Sprint delivers the highest levels of security experience and management services.
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Sprint's Managed IP VPN solution is designed to meet the needs of any law enforcement agency,
whether or not they have any existing network infrastructure or expertise. Sprint will provide,
configure, and manage a complete solution.
The standard IP VPN implementation will have the following components:
• Nortel Networks Contivity 600 IP VPN hardware to purchase or lease.
• Optional V.35 (T1) WAN Interface on Contivity for a direct Internet connection
• Hardware installation, configuration, and maintenance
• 24x365 Contivity device monitoring and management
Sprint can also provide dedicated internet access.
Internet access must be dedicated. No dial-up access allowed.
The Contivity 600 must have 2 public routable IP addresses.
The Collection Device must have a public routable IP address.
Fully managed by Sprint on a proactive basis.
A single point of contact for all troubleshooting issues.
Immediate response and customer support.
Available security expertise.
Top grade connection reliability.
Sprint can also manage any other tunnels on that Contivity device if desired.
Fully secure connection. Undetectable from any outside snooping.
More expensive than the Customer Managed IP VPN Service.
Customer Managed IP VPN Service
Many law enforcement agencies may already own a Nortel Contivity device for their CALEA access
and have the technical expertise available to provide local management. Sprint offers support of a
“co-managed” environment where Sprint will maintain and operate the Sprint CDS environment while
law enforcement will own and maintain it’s equipment.
Law Enforcement must own a Nortel Contivity VPN device.
Internet access must be dedicated. No dial-up access allowed.
The Collection Device must have a public routable IP address.
Full customer control of their network and VPN environment.
Fully secure connection.
Higher risk of outage due to configuration errors of other law enforcement VPN devices.
Sprint troubleshooting capabilities restricted to one-half of the VPN tunnel.
To ORDER Sprint CALEA IP VPN: Ask for CALEA IP VPN
NOTE: Please allow a minimum of 30 Days for Sprint VPN Delivery
Call Stephen Grimm at 913-315-7682
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4.1.2 Private Line Circuit
Sprint recognizes that some law enforcement agencies will want their own dedicated circuit for their surveillance
activities. As a result, Sprint will allow the following circuits to be terminated at the Lee’s Summit Data Center
Minimum: Frame Relay (56k minimum. It is recommended for 128K or higher)
**Note: No ISDN circuits allowed.
Terminating Circuit Equipment
Due to space and management limitations, Sprint can only allow the following equipment in the Lee’s Summit
Data Center circuit room:
• A rack-mountable Cisco 26xx router that is no more than 1 unit high with an internal CSU/DSU
Please Note: Space at the Lee’s Summit Data Center is limited. As a result, rack space is at a first-come-first-
serve basis. Prior to ordering a circuit, please contact Corporate Security.
Since the Sprint CALEA Delivery System is located at the very core of Sprint’s network, law enforcement will not
be allowed access to any of their terminating circuit equipment (router). As a result, Sprint will allow two
environments for managing the law enforcement routers:
Law Enforcement Managed
• All law enforcement owned equipment must be pre-configured and shipped to the Lee’s Summit Data
• Sprint will only be responsible for providing power, rack mounting and plugging in network cables to the
• Sprint will not manage this equipment or the corresponding circuit. In the event of a failure, it is strictly the
responsibility of law enforcement to provide a response.
• In the event of a failure, Sprint will only provide troubleshooting capabilities to the last element of the shared
• It is the responsibility of law enforcement to take the necessary security precautions for their own
• For hands-on management, Sprint will ship the equipment in law enforcement provided boxes to whatever
location law enforcement determines.
• Law enforcement must use only publicly routable IP addressing. No private addresses will be used.
Many law enforcement agencies may find it difficult to manage their own equipment at the Lee’s Summit Data
Center. Sprint offers the services of three long and trusted vendors that have assisted Sprint in many critical
network projects. A Sprint-approved vendor will have the ability to:
• Get escorted access to the law enforcement equipment at the Lee’s Summit Data Center.
• Provide 7x24 response to all access failure events.
• Pro-actively monitor the end-to-end health of the law enforcement connection.
• Assist in any other networking or security needs.
Please review the attached pamphlets provided by the approved vendors:
Note: Sprint does not have any business arrangements with any of t e approved vendors for this CALEA
project. Any services, pricing or other agreements are strictly between the law enforcement agency and their
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The Sprint Integrated Network Surveillance (SINS) solution will continue until December 2, 2002 to provide
those law enforcement agencies that have yet to install a CALEA solution. Data from a CALEA compliant Sprint
switch may look a bit different, but it will still be available for a limited time via a dial-up or Internet connection.
Please note: The SINS website will be retired on December 2, 2002. All law enforcement agencies requiring
surveillance from Sprint must convert to the CALEA compliant equipment to receive electronic surveillance data.
4.2 LAES messages and Serving System list
The table below explains the CALEA messages you will see from our CALEA Delivery
Answer Acknowledges a call attempt associated with the target has been
CC Close Reports end of call content delivery
CC Open Triggers when circuit mode call content delivery begins
Change Reports a change in circuit mode call identities, especially when
merging or splitting calls
Origination Reports a call origination attempt (outgoing)
Packet Envelope Conveys data packets over the CDC as they are detected
Redirection Reports a target termination attempt has been redirected
Release Reports the release of the resources used for a circuit mode call
Serving System Identifies the TSP authorizing and/or providing service
Termination Attempt Reports a call termination attempt
Connection Test A manually triggered message intended for link validation
J-STD Message Example
Message Type: Originate
IAPSystemIdentity: 4139-10-0 (See next page for reference list)
Date Stamp: 20021025
Time Stamp: 101510.285-0600
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CALEA IAP (Intercept Access Point) Switch Reference List for J-STD messages
Switch Name MSCID ESID Vendor
Hor-Waynesboro 1 04379-03 0-3-4379 Nortel
Hor-Charleston 1 1760-01 0-1-1760 Lucent
Global Roam 31103-200 0-8-31103 Tekelec
LAU-Montgomery 1 4103-01 0-1-4103 Nortel
Brm-Birmingham 1 4103-21 0-5-4103 Nortel
Bos-Wapole 1 4106-01 0-1-4106 Lucent
Bos-Woburn 1 4106-02 0-2-4106 Lucent
Bos-Woburn 2 4106-03 0-3-4106 Lucent
IWO-Albany 2 4106-04 0-4-4106 Lucent
IWO-Londonderry 1 4106-06 0-6-4106 Lucent
Con-Wallingford 3 4106-07 0-7-4106 Lucent
Bos-Walpole 2 4106-08 0-8-4106 Lucent
NY-Manhattan T1 4106-10 0-10-4106 Lucent
Roc-Rochester 1 4107-01 0-1-4107 Lucent
Buf-Cheektowaga 1 4107-02 0-2-4107 Lucent
NY-Westbury T1 4107-10 0-10-4107 Lucent
Dal-Fort Worth 2 4120-06 0-6-4120 Nortel
Dal-Dallas 1 4120-61 0-13-4120 Nortel
Aus-Austin 1 4120-62 0-14-4120 Nortel
Dal-Fort Worth 1 4120-63 0-15-4120 Nortel
Dal-Dallas 2 4120-64 0-0-4120 Nortel
Ala-Lubbock 1 4120-66 0-2-4120 Nortel
Aus-Austin 2 4120-68 0-4-4120 Nortel
Den-Englewood 1 4121-01 0-1-4121 Lucent
Den-Englewood 2 4121-04 0-4-4121 Lucent
Ala-Colorado Springs 1 4121-60 0-12-4121 Nortel
Dsm-Urbandale 1 4124-31 0-15-4124 Nortel
Det-Detroit 1 4126-01 0-1-4126 Lucent
Det-Detroit 2 4126-02 0-2-4126 Lucent
Lan-Lansing 1 4126-05 0-5-4126 Lucent
Hon-Moanalua 1 4132-69 0-5-4132 Nortel
Ubq-Evansville 1 4135-01 0-1-4135 Lucent
Ind-Indianapolis 1 4135-31 0-15-4135 Nortel
KC-Lenexa 1 4139-41 0-9-4139 Nortel
KC-Lenexa 2 4139-42 0-10-4139 Nortel
KC-Independence 1 4139-43 0-11-4139 Nortel
Lit-North Little Rock 1 4144-41 0-9-4144 Nortel
SD-San Diego 1 4145-01 0-1-4145 Lucent
LA-Irvine 1 4145-02 0-2-4145 Lucent
LA-Irvine 2 4145-03 0-3-4145 Lucent
LA-Burbank 1 4145-04 0-4-4145 Lucent
LA-Ontario 1 4145-05 0-5-4145 Lucent
LV-Las Vegas 4145-06 0-6-4145 Lucent
SD-Carlsbad 1 4145-07 0-7-4145 Lucent
11/13/2002 1:21 PM Page 15 of 15
LA-Burbank 2 4145-08 0-8-4145 Lucent
Ubq-Reno 1 4145-12 0-12-4145 Lucent
LA-Ontario 2 4145-13 0-13-4145 Lucent
LA-Sante Fe Springs 1 4145-15 0-15-4145 Lucent
Lou-Louisville 1 4148-21 0-5-4148 Nortel
Mia-Miami 1 4151-21 0-5-4151 Nortel
Mia-Deerfield Beach 1 4151-22 0-6-4151 Nortel
Mia-Miami 2 4151-25 0-9-4151 Nortel
Mil-New Berlin 1 4153-01 0-1-4153 Lucent
Ala-Appleton 1 4153-02 0-2-4153 Nortel
Nor-St. Cloud 1 4155-05 0-5-4155 Nortel
Min-Minneapolis 1 4155-31 0-15-4155 Nortel
Min-Minneapolis 2 4155-32 0-0-4155 Nortel
Swf-Brookings 1 4155-34 0-2-4155 Nortel
Nas-Nashville 1 4157-21 0-5-4157 Nortel
NO-Kenner 1 4159-41 0-9-4159 Nortel
NY-Teterboro 1 4162-01 0-1-4162 Lucent
NY-Westbury 1 4162-02 0-2-4162 Lucent
NY-Westbury 2 4162-03 0-3-4162 Lucent
Con-Wallingford 1 4162-04 0-4-4162 Lucent
IWO-Albany 1 4162-05 0-5-4162 Lucent
NY-Teterboro 2 4162-08 0-8-4162 Lucent
NY-Manhattan 2 4162-10 0-10-4162 Lucent
NY-Manhattan 1 4162-12 0-12-4162 Lucent
Con-Wallingford 2 4162-14 0-14-4162 Lucent
NY-Branchburg 1 4162-15 0-15-4162 Lucent
OKC-Oklahoma City 1 4164-41 0-9-4164 Nortel
SW-Oklahoma City 1 4164-43 0-11-4164 Nortel
Oma-Omaha 1 4166-51 0-3-4166 Nortel
Phl-Philadelphia 1 4168-01 0-1-4168 Lucent
Phl-Philadelphia 2 4168-04 0-4-4168 Lucent
Phl-Pennsauken 1 4168-08 0-8-4168 Lucent
Phx-Phoenix 1 4170-01 0-1-4170 Lucent
Phx-Phoenix 2 4170-02 0-2-4170 Lucent
Ala-Phoenix 1 4170-04 0-4-4170 Nortel
Pit-Pittsburgh 1 4171-01 0-1-4171 Lucent
Pit-Pittsburgh 2 4171-02 0-2-4171 Lucent
Prt-Tigard 1 4174-01 0-1-4174 Lucent
Prt-Tigard 2 4174-02 0-2-4174 Lucent
SLC-Salt Lake City 1 4180-01 0-1-4180 Lucent
RGV - McAllen 1 4181-44 0-12-4181 Nortel
SA-San Antonio 1 4181-61 0-13-4181 Nortel
SA-San Antonio 2 4181-62 0-14-4181 Nortel
Ala-Laredo 1 4181-69 0-5-4181 Nortel
SF-Brisbane 1 4183-02 0-2-4183 Lucent
SF-Brisbane 2 4183-03 0-3-4183 Lucent
SF-Oakland 1 4183-04 0-4-4183 Lucent
Sac-Sacramento 1 4183-05 0-5-4183 Lucent
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SF-Santa Clara 1 4183-08 0-8-4183 Lucent
SF-Santa Rosa 1 4183-09 0-9-4183 Lucent
CWP-Fresno 1 4183-14 0-14-4183 Lucent
SD-Carlsbad 2 4183-15 0-15-4183 Lucent
Sea-Redmond 1 4186-01 0-1-4186 Lucent
Sea-Redmond 2 4186-02 0-2-4186 Lucent
WOW-Beaver Creek 1 4186-08 0-8-4186 Lucent
Ubi-Spokane 1 4188-01 0-1-4188 Lucent
Ubq-Boise 1 4188-02 0-2-4188 Lucent
RW-Jefferson City 1 4190-12 0-12-4190 Lucent
Stl-Maryland Heights 1 4190-41 0-9-4190 Nortel
Stl-Maryland Heights 2 4190-42 0-10-4190 Nortel
DC-Hanover 1 4195-01 0-1-4195 Lucent
DC-Beltsville 1 4195-02 0-2-4195 Lucent
DC-Beltsville 2 4195-03 0-3-4195 Lucent
DC-Beltsville 3 4195-06 0-6-4195 Lucent
She-Edinburgh 1 4195-08 0-8-4195 Lucent
Geo-Macon 1 4274-01 0-1-4274 Lucent
Ent-Columbus 1 4274-18 0-2-4274 Lucent
Atl-Roswell 1 4274-21 0-5-4274 Nortel
Atl-Roswell 2 4274-22 0-6-4274 Nortel
Atl-Norcross 1 4274-23 0-7-4274 Nortel
Ala-Albuquerque 1 4274-60 0-12-4274 Nortel
Ala-El Paso 1 4274-68 0-4-4274 Nortel
GLF-Baton Rouge 1 4304-01 0-1-4304 Lucent
Air-Greenville 1 4376-01 0-1-4376 Lucent
Air-Columbia 1 4376-02 0-2-4376 Lucent
Air-Columbia 2 4376-03 0-3-4376 Lucent
Air-Greenville 2 4376-08 0-8-4376 Lucent
Ral-Morrisville 1 4376-22 0-6-4376 Nortel
Chr-Charlotte 1 4376-26 0-10-4376 Nortel
Chi-Bridgview 2 4384-01 0-1-4384 Nortel
Ill-Kentwood 1 4384-06 0-6-4384 Lucent
Ill-Davenport 1 4384-08 0-8-4384 Nortel
Chi-Aurora 1 4384-12 0-12-4384 Nortel
Chi-Arlington 1 4384-32 0-0-4384 Nortel
Ill-Gridley 1 4384-34 0-2-4384 Nortel
Chi-Bridgeview 1 4384-36 0-4-4384 Nortel
Chi-Arlington 2 4384-39 0-7-4384 Nortel
Hor-Ft. Wayne 1 4389-03 0-3-4389 Nortel
Hor-Erie 1 4389-04 0-4-4389 Nortel
Hor-Johnson City 1 4389-06 0-6-4389 Nortel
Hor-Chillicothe 1 4389-10 0-10-4389 Motorola
Cin-Sharonville 1 4390-37 0-5-4390 Nortel
Clv-Cleveland 1 4396-38 0-6-4396 Nortel
Col-Worthington 1 4418-39 0-7-4418 Nortel
Hou-Fallstone 2 4622-04 0-4-4622 Nortel
Hou-Vantage 1 4622-65 0-1-4622 Nortel
11/13/2002 1:21 PM Page 17 of 17
Hou-Vantage 2 4622-66 0-2-4622 Nortel
Hou-Fallstone 1 4622-67 0-3-4622 Nortel
Jax-Jacksonville 1 4654-21 0-5-4654 Nortel
Knx-Knoxville 1 4694-24 0-8-4694 Nortel
LAU-Jackson 1 4812-01 0-1-4812 Lucent
Mem-Memphis 1 4812-41 0-9-4812 Nortel
Ric-Richmond 1 4982-23 0-7-4982 Nortel
FM-Ft. Myers 1 5116-02 0-2-5116 Nortel
Orl-Orlando 2 5116-20 0-4-5116 Nortel
Orl-Orlando 1 5116-27 0-11-5116 Nortel
Tam-Tampa 1 5116-28 0-12-5116 Nortel
PR-Bayamon 1 5142-20 0-4-5142 Nortel
SM-Santa Maria 1 5186-01 0-1-5186 Lucent
LAU Shreveport 1 6082-01 0-1-6082 Lucent
LAU Shreveport 2 6082-02 0-2-6082 Lucent
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4.3 Audio Delivery Options
Sprint will not allow dedicated lines to any of its switching facilities. For ease of use and a true cost
reduction solution, Sprint will automatically dial any validated law enforcement phone number in the
North American dial plan for each Title III surveillance.
In anticipation, each Title III demand must come with a dialed number to send the audio and a request
for either a combined or separated calling party audio channel delivery. This information is requested
on the CALEA fax coversheet. Failure to provide such information can only result in delayed
4.4 Cell Site Sectors
The face of the cell appears
as an X, Y, or Z in Nortel
CALEA records. It does not
appear in Lucent CALEA
Alpha 0 degrees
Records. In the Call Detail
Report, the face of the cell
is designated as 1,2,or 3 in
the Nortel market and
2,3,and 4 for the Lucent
Market for Alpha, Beta, and
11/13/2002 1:21 PM Page 19 of 19
5. Call Detail Report explanation (0,1,2,3) & *codes
Call Detail or Viador reports are sent only in Emergency situations or in
instances when Pen Register data was not sent to Law Enforcement due to a problem
on the Sprint Network. They are not sent for the convenience of Law Enforcement.
Key to Understanding Viador Reports
Column A: Calling number. This column reflects the number placing the call. If the
call is outgoing, this will be the Sprint PCS number.
Column B: Called number. This column reflects the number actually sent. In most
cases this number will be the same as the number in Column C. If the
number has been forwarded, or if there is a routing number, then this
will be reflected.
Column C: Dialed digits. This column reflects the number that the caller enters into
the keypad of the phone. If the call is incoming, this will be the Sprint
Column D: M R# -Mobile Role (Type of Call). See key in lower left-hand corner of
Column E: Start date and time.
Column F: End date and time.
Column G: Duration of call in seconds.
Column H: Repoll number. This reflects which switch is being used. In cities such
as New York, Boston, and St. Louis, where there are multiple switches,
this is very important. In the header of the cell site listings the
correlating repoll numbers are listed.
Column I: Specific cell site in which the call was initiated. The last 3 digits
represents the cell site number. The first digit reflects the sector. (See
attached “Three Sector Layout” page for sector orientation) For
example, if the number in the column reads 2083, the cell site is 083
and the sector is 2.
Column J: Specific cell site in which the call was terminated
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(The Star key (*) shows up as the letter B on all Viador reports)
*18- ping the nearest tower, call delivery activate
*180-Call delivery deactivate
*2- Customer Care
*3- Payment Center
*31- Three Way Calling
*4- Account information
*5- Spanish Customer care
*67- Caller ID block
*68- Override caller ID block
*70- Cancel call waiting for that call
*72- call forwarding
*720- clears call forwarding
*73-Call forwarding no answer
*74-Call forward busy
*82- Override caller ID block- for that call
*073- Cancel call forward no answer
*074- Cancel call forward busy
711-Telecommunications Relay Service(hearing impaired)
911 (can also dial 911,0911,1911)
11/13/2002 1:21 PM Page 21 of 21
6. Hotline info
When a subscriber has gone over his minutes, failed to make a payment, or is past
due, Sprint will “hotline” the phone and it will temporarily be shut off due to lack of payment.
Corporate Security has no control over this. The phone will be shut off until the subscriber
makes a payment. The Sprint Fraud Department also reserves the right to Hotline a phone at
any time for reasons of suspected fraud. If Law Enforcement wants to takeover the account
to avoid a future shut off then charges will apply and a “takeover” processing fee will apply
(see fee schedule for charges).
Stored Voicemail: Sprint PCS subscriber voicemail capacity is: a maximum of 30 voicemail
messages with a maximum length per message of 4 minutes. The maximum total mailbox
length of 2 hours. If the voicemail has reached capacity, no new messages can be added.
Saved messages are deleted after 30 days and unsaved messages are deleted after 20 days
from the date they are received. In order to access stored voicemail, the subscriber’s
password must be reset/changed by Sprint. When the password is changed, the subscriber
will not be able to access his/her voicemail and this procedure is not transparent to the
subscriber. The fee for Sprint to reset/change the subscriber’s password in order for LEA to
access the subscriber’s voicemail and download the stored communications is $150.00 per
target per request. A stored voicemail authorization form, available upon request, as well as a
court order or search warrant is required for stored voicemail.
Ghost Voice mailbox: A ghost voice mailbox is used to capture future messages and will
capture voicemail from implementation forward. A ghost voice mailbox does not capture
stored voicemails prior to implementation. The fee for this service is $150 per target per
court order. LEA will assign their own password to the ghost voice mailbox and Sprint will not
have access to the LEA password. A Title III Court Order is required for a Ghost Voice
8. PCS capabilities
Push to Talk – Much like a walkie-talkie, Push to Talk will allow the user to instantly connect
to another individual or group
2G data - Sprint is currently working on capturing 2G data. All traffic originating from or
terminating to the target will be duplicated by the processing Inter-Working Function (IWF).
The content of these packets will not be altered by the IWF in any fashion. The IWF will
forward the data to the CDCManager via IP. (CDCManager is a data collection server
provided by SS8, Inc. that receives the data from multiple IWFs.) Packets under surveillance
will be “encapsulated” in a J-STD-025A packet envelope record by CDCManager. The act of
surveillance will be invisible to the target and all other participating parties engaged in the
communication. No service degradation (from the customers point of view) will be detected.
All target communications will have two additional messages provided by IWF to
CDCManager signifying begin and ending dates/times of the communication. These
additional messages will act as “bookends” to the packets involved in the actual
11/13/2002 1:21 PM Page 22 of 22
communication sessions. The CDCManager will format these additional messages into the
approved J-STD-025A format. All data will be sent from the CDCManager to Sprint’s CALEA
Delivery System (CDS) via streaming IP. The CDS will forward the data to law enforcement.
3G data - Sprint is currently evaluating methods on how to best capture 3G data.
More information will be forthcoming.
Wireless Local Number Portability (WLNP)
FCC mandate of 11/24/02
Wireless Local Number Portability is defined in the Telecommunications Act of 1996 as “the
ability of users of telecommunications services to retain, at the same location, existing
telecommunications numbers without impairment of quality, reliability, or convenience when
switching from one telecommunications carrier to another”
Number portability provides end-users the capability to change service providers, location,
and/or service type without having to change their phone number.
Call Sprint Corporate Security at 800-877-7330 Option 2, Option 2, Option 4
Or email us at Sprint.CALEA@mail.sprint.com
(request to be on our email announcement list)
11/13/2002 1:21 PM Page 23 of 23