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PM Presentation

VIEWS: 6 PAGES: 20

									Process Management

        Bill Clinton
  Process Manager - Logistics
  Process Management

• Learning Objectives
  – Work Systems Design
  – Key Work Processes
  – Work Process Design
  – Work Process Management
     • Process Improvement
  – Results
  Work Systems
  6.1 a
• Design and Innovate
  – Strategic Planning Process
     • Strategic Objectives
     • SWOT
     • Stakeholder Key Requirements (SKRs)
     • Customer Complaint Management and Continuous
       Improvement Projects
  – Modern Management Practices
     •    ISO 9001
     •    Lean
     •    Six Sigma
     •    Baldrige Business Model
     Work Systems
     6.1 b

                            Key Processes


         Merch -                      Order
                     Marketing                    Logistics
        andising                      Taking


                           Support Processes

                                                           Facility &
Information    Financial       Workforce    Performance
                                                          Equipment
  Systems      Services         Focus        Excellence
                                                            Mgmnt
Work Systems
6.1 b


             Logistics         Department Process



             Stocking
                               Area Processes
              LAP-5


        Damaged     Stocking
        Product      Admin

          Tote      Cycle        Section Processes
         Fixing    Counting

        Stocking    Slotting
  Work Systems
  6.1 c


• Emergency Readiness
  – Integrated Contingency Planning
      • Business Continuity Planning
      • Disaster Recovery Planning
      • Risk Analysis (Severity and Likelihood)
      • Recovery Time Objectives
Work Processes
6.2


– Develop Action Plan
      • POSEC
         – Plan – Organize – Staff – Execute - Control
– Stakeholder Requirements
      •   Strategy to Meet Stakeholder Key Requirements
      •   Measurements
      •   Goals and Benchmarks
      •   Process Documentation
      •   Process Deployment and Training
Process Summary
6.2 a

•   Identify the process strategy
•   Template for process development
•   Identify Stakeholder requirements
•   Identify interrelated processes
Work Instructions
6.2 a

• Where the hands-on work happens
• Step-by-step guide to the process
• Complexity depends on the process
Process Management
6.2 b

  Section
                        Supervisor
Performance
                       Daily Review
  Measure

        Area Process          Monthly DLT
         Measures               Review

                                        Monthly
               Department
                                      Review with
               Scorecard
                                       President

                       Company              Monthly SLT
                       Scorecard              Review
 Process Management
  6.2 b

              MidwayUSA Process Balanced Scorecard
                      2010                                         February
Key Process    2009          Area Process Measures
                      YTD                               2010 YTD     /Q1
                             Web Marketing               88.5%      88.5%
                             Publications                100.0%     100.0%
                             CRM                         99.2%      99.2%
 Marketing      99%   97%
                             Sponsorship, Advert & PR    90.7%      90.7%
                             GunTec                      99.0%      99.0%
                             Training & Development      100.0%     100.0%
                             Stocking                    100.0%     100.0%
                             Repack                      94.0%      94.0%
                             Receiving                   99.0%      99.0%
                             Shipping                    100.0%     100.0%
 Logistics      93%   99%
                             Warehouse                   100.0%     100.0%
                             Product Control             100.0%     100.0%
                             Returns                     100.0%     100.0%
                             Training & Development      100.0%     100.0%
     Process Management
      6.2 b
                                                         Today’s
            LO Process Scorecard                          Date:    3/1/10
                 Section Process      2009          2010 YTD    February   Q1
Area Process
                    Measures          EOY       Actual     Goal  Actual  Goal
Shipping        Same Day Shipping     98%        99.5%     99%   99.4%    99%
Stocking        Cost per Invoice      $1.55      $1.51    $1.52  $1.51   $1.52
                Cost per Line         $3.31      $2.94    $3.00  $2.94   $3.00
                Stocking Cycle Time    N/A      Coming Coming Coming Coming
Repack          Cost per Invoice      ($0.65)    $0.52    $0.52    $0.00    ($0.65)
                Repack Labor
               Variance               22.4%     -11.2%   +/- 10%   0.0%     +/- 10%
Receiving       Cost per Invoice      $1.37     $1.34     $1.34    $1.00    $1.34
                Cost per Line         $3.77     $3.69     $3.64    $3.00    $3.64
                Receiving Same Day    99.4%     98.4%     95.0%    0.0%     95.0%



                                                         Sample Data
       Process Management
       6.2 b

               Shipping Process Balanced Scorecard
                                                     2010 YTD        Feb-10
 Section Process Measures 2008            2009
                                                  Actual   Goal   Actual Goal
                                   16
          Shipping Pkg QA                 99.7%   99.9%   99.5%   99.9%   99.5%
Quality
          Shipping Accuracy       96.79% 97.3%    95.5%   97.5%   97.4%   97.0%
          Picking Success           n/a  98.9%    99.2%   99.0%   99.3%   99.0%
          Batch Pick Success        n/a 99.80%    99.9%   99.0%   99.9%   99.0%
Service Same Day Shipping         98.29% 98.9%    99.8%   99.0%   99.8%   99.0%

Cost      Cost per Invoice        $4.80   $3.62   $3.62   $3.62   $3.59   $3.62
          Dir Labor $$ per Inv            $2.00   $2.00   $2.15   $1.98   $2.15

          Ship QC Invoices / Hr    20      26      37      30      39      30
          Picking Lines / Hour     137    163      163     160     180    150

                                                          Sample Data
     Process Management
       6.2 b
            Individual Performance Measure: Charlie Heston
                     Section Process          2010 YTD        February/2010
   Area Process
                       Measures           Actual     Goal    Actual    Goal
Stocking          Stocking Lines / Hour    20.1       15      NA        20
Receiving         Rcvng to Cart LPH         32        30      32.8      30
                  Physical Inventory
Product Control   Training                 Yes       NA       NA       NA
Shipping          ShipQC Lines / Hour      38.64       30     39.6       30
                  Picking Lines / Hour      245       150     267       150
                  Picking Error Rate       3.20%     3.00%   2.70%     3.00%
                  Shipping Pkg Quality    79.70%    79.50%    80%     79.50%
Training &
Development       Reliability             98.68%    97.40%   98.00%   97.40%
                  Job Knowledge             15        10       15       10
Process Mgmnt     CoC Violations             0         0        0        0

                                                      Sample Data
Process Improvement
6.2 c

• Identifying the need
  – Monitoring, Measurement, and Review
  – Strategic Planning Process
  – Development of Action Plans to achieve
    Strategic Objectives
  – SWOT
  – Customer Complaint Management Process
• Improvement Tools
  – Lean Projects
  – Six Sigma Projects
  – Action Plan Charters
Results
7.5

       Stocking Lines per Hour
15.0

10.0

 5.0

 0.0
        Q1   Q2     Q3       Q4    YTD
                                   2010
              Lines / Hour
                      Lean Project Implementation

                                  Sample Data
Results
 7.5

            Cost per Line
5.00
4.00
3.00
2.00
1.00
       Q1    Q2     Q3       Q4     YTD
                                    2010
             Cost per Line
                     Lean Project Implementation

                                  Sample Data
Results
 7.5

         Lean Projects Savings - % of Total
                    Expenses
10.00%
 8.00%
 6.00%
 4.00%
 2.00%
 0.00%
            Q1       Q2            Q3   Q4    YTD
                                              2010
                          YTD Actual
Bringing it all together…
Questions?


            Thank you!
 Our best wishes to you in your
pursuit of performance excellence!

                     For more information:
              www.midwayusa.com/baldrige
                   qms@midwayusa.com

								
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