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									                             GWENT POLICE

                         HATE CRIME POLICY


This policy explains how to report an incident, and the standard of response
that can be anticipated in the investigation of hate incidents or crimes.(Appendix

Hate Incidents and hate crime can have a genuine and lasting effect on victims,
their families, communities, and society as a whole. As such, all incidents are
serious because they are based on prejudice, discrimination and hate and have
no place in our society. We should all feel safe in our homes and within the
wider community. We must feel confident to go about our lives without fear of
being subjected to an incident or crime that results from prejudice.

This policy aims to increase the trust and confidence of the community in
Gwent Police’s effective management of hate incidents and hate crimes.

Gwent Police aims to ensure that all hate incidents and crimes are investigated
fairly, firmly and robustly, and that victims and witnesses are fully supported
through positive action.

Gwent Police aims to be transparent in its handling of hate incidents. Details of
how the force is held accountable are also contained in the policy.

All police officers and staff must be aware of and comply with the provisions of
the policy and the procedure document that complements this policy.


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1.0    Policy Identification Page

2.0    Policy Statement & Intentions
       2.1 Principle & Scope
       2.2 Aims of Policy

3.0   Introduction
       3.1. Origins Background Information
       3.2   Motivators/Driving Forces
       3.3   Legal Basis & Legitimate Aims
       3.4   Definitions
       3.5   Useful Links

4.0   Implications of the Policy
       4.1   Financial Implications/Best Value
       4.2. Human Resources /Training
       4.3   Strategic Plan Links
       4.4   Partnership Links
       4.5   Diversity
       4.6   Consultation
       4.7   Information Management

5.0   Human Rights Consideration Certification
      5.1  Auditing for potential interference and discrimination
      5.2   Key Human Rights Principles
      5.3  Rights, Publication, Audit and Inspection
      5.4   Certification of Compliance
      5.5   Legal Vetting

6.0   Promotion and Distribution

7.0   Monitoring / Review

Appendix A Frequently Asked Questions

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1.0 Policy Identification Page

This policy has been drafted in accordance with the principles of Human Rights
Legislation. Public disclosure is approved.

Policy Title: Hate Incidents and Crimes Policy

Reference: 112/14a issue 1

Underlying Documents:

•   ACPO ‘Hate Crime Delivering a Quality Service”’ 2005

•   The Code of Practice for the Victims of Crime.

•   Gwent Police Procedure Document for Tackling Hate Incidents and


•   The Gwent Police Race Equality Scheme

•   The Gwent Police Disability Scheme

•   The Crime and Disorder Act 1998

•   Home Office document ‘Building Safer Communities Together’.

•   Human Rights Act 1998

•   Criminal Justice Act 2003

•   Stephen Lawrence Inquiry Report.

•   Gwent Police ‘True Vision’ Protocol

•   Crown Prosecution Service “Racist and Religious Crime Prosecution


•   Crown Prosecution Service “policy for Prosecuting Cases with a

    Homophobic Element”

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Policy Ownership: Detective Superintendent - CID Support

Portfolio/Business Area Owner: CHIEF OFFICER Operational Policing

Policy Written By: Sergeant Diversity Policy Team

Department Responsible: CID Support

Policy Lead: Detective Superintendent - CID Support

Links to other Policies/Procedures:

Crime Recording, Critical Incidents, Dignity at Work, Disability and
Employment, Equal Opportunities Procedure, Fairness at Work, Tackling
Internal Hate Crime, National Intelligence Model, Osman Warnings,
Policing Public Sex Locations, Pre-Trial Meetings of Witnesses, Repeat
Victimisation, Vulnerable and Intimidated Witnesses, Victim Support
Referral Procedure.

Policy Implementation Date: 29th January 2008

Policy Review Date: Two years from approval

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2.0      Policy Statement & Intentions

2.1.1 Principle & Scope of Policy:

The principles that best describe our commitment in this area are the following
Mission Statements:

•     Gwent Police is totally committed to undertake its duty in eradicating hate
      crime from the communities in Gwent. Our aim is to nurture sound and
      productive relationships between the police and the diverse communities we
      serve, and to safeguard the doctrine of policing by consent. Gwent Police is
      committed to dealing with everyone fairly, with integrity, respect, and

•     We will provide victim focus and fully support any person who suffers,
      complains of, or reports any such incidents or crimes.

Gwent Police Officers whilst acting positively in the execution of their duty in
relation to this type of incident must ensure that they:-

a) Give due regard to the victim’s and their family’s continued welfare, safety,
   general well being, and human rights;

b) Make full use of all current and relevant legislation;

c) Will not discriminate against any individual or group of individuals;

d) Ensure that actions taken are justified, strictly proportional to and the least
   intrusive and damaging option to the achievement of their legitimate aims:

•     The prevention of disorder or crime
•     The protection of the rights of others

e) Gather all available evidence in order that the offender can be placed within
   the Criminal Justice System.

This decision-making process will be the subject of review and scrutiny by
Divisional Supervisors, Managers, as well as other relevant parties as

We will not tolerate, condone, or accept bullying, harassment, inappropriate
behaviour, verbal abuse, discrimination, victimisation or any unfair treatment to
members of our workforce, or the communities that we serve.

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2.2    Aims of the Policy

a) To regard hate incidents and crimes as intolerable and to ensure all incidents
   that are reported to Gwent Police are treated as seriously as any other crime
   against the person.

b) Through effective application of the policy and the related procedure, to
   maintain and enhance public confidence in our management of hate incidents
   and crimes by delivering an equitable service based on need to the highest
   professional standards.

c) Guidance contained in the Gwent Police Hate Incident and Crime Procedure
   will provide a framework for the management of all aspects of hate incidents
   and crimes, thus providing a structure for the reporting, recording,
   investigation and management of all reports (including intelligence reports) of
   hate incidents and crimes.

d) That the information, intelligence and reports gathered will be collated,
   analysed, and co-ordinated according to the National Intelligence Model in
   order to deliver an effective response that meets needs.

e) To work in partnership with other Criminal Justice (CJ) agencies in managing
   and responding to hate incidents and crimes. The Criminal Justice system is
   seen as a single entity by the majority of the population, therefore there is a
   need to address issues around a perceived lack of faith within the Criminal
   Justice System and identify at an early stage any potential barriers in Criminal
   Justice processes. Gwent Police must play its part within the wider Criminal
   Justice family within Gwent and nationally in overcoming these barriers.

f) To adhere to a framework that will ensure that all hate incidents and crimes
   are subject to a comprehensive risk assessment process.

g) This risk assessment process will assist in the identification of repeat victims
   and secondary victims, with the aim of reducing repeat offending and
   providing the necessary support to victims and witnesses.

h) To ensure positive action is taken in relation to all hate incidents and crimes.

i) To reduce and prevent the number of hate incidents and crimes.

j) To improve the quality of service and support to victims, witnesses, their
   families and the wider community.

k) To ensure that the perpetrators of hate incidents and crimes are held to

l) The force will provide a framework for positive action under the Human Rights
   Act 1998. This Act includes positive obligations on police officers to take
   reasonable action, which is within their powers to safeguard the following
   rights of victims and witnesses.

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      • Right to life. Article 2, ECHR 1951.
      • Right not to be subjected to torture. Article 3, ECHR 1951.
      • Right to private and family life. Article 8, ECHR 1951.
To achieve this Gwent Police will:

   • Ensure effective and proactive police investigation will be completed in all
      cases where a hate incident or hate crime is reported.

   • It is the decision of the officer whether or not to arrest a suspect and
      therefore victims should not be asked whether they require an arrest to be

   • To record all victim and witness reports of hate incidents and Crimes;
   • To record all intelligence reports of hate incidents and crimes.
   • To seek reduce the occurrence of hate incidents and crimes.
   • To seek reduce under-reporting of hate Incidents and Crimes
   • To provide evidence to the CPS of hate Motivation at time of charge
      decision (Or later if not available at time of charge)
   • To provide information to CPS as above of any ‘Special Measures’ or
      ‘Reporting restrictions required by the victim or witnesses.
   • To provide data to BCU Commanders, the Confidence and Equality Board
      and the Police Authority for scrutiny purposes.

   • To publish data on hate incidents and crimes on at least an annual basis.

   • To establish and maintain a corporate and professional approach when
      dealing with hate incidents and hate crimes;

   • To ensure positive action is taken in relation to all hate incidents and hate

   • To ensure all of the above aims apply to members of staff employed by
      Gwent Police if they are subjected to a hate incident or crime whilst in or
      away from work, through the application of the force’s hate crime policy.

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3.0    Introduction

3.1 Origins/Background Information

The Association of Chief Police Officers Guidance Manual “Hate Crime:
Delivering a Quality Service” 2005 outlines good practice and tactical
guidance for police forces. It sets out how the police service should identify and
combat hate incidents and crimes. The ACPO guide document has formed the
basis of this policy and the accompanying procedure.

Gwent Police staff subjected to a hate incident or crime whether at work or
away from the workplace can expect the level of service outlined in this policy
and the accompanying procedure.

In 2005, the Home Office, the Association of Chief Police Officers (ACPO) and
the Association of Police Authorities (APA) issued the Race Equality
Programme for the Police Service (REPPS). One of the recommendations
from the REPPS was for every police force to review their hate crime policy and
ensure that internal matters of hate incidents and crimes were included in that

3.2 Motivators/Driving Forces

3.2.2 Recognising and minimising the impact of hate incidents and

Gwent Police recognises that being subjected to a hate incident or crime can be
a very distressing experience for victims and witnesses. It represents a
personal attack on the victim’s identity and those of our communities.

Hate incidents and crimes can have a devastating effect on the quality of life of
victims and those who fear becoming victims.

In any community the impact of the hate incident or crime on quality of life
extends to the victim’s family, broader circle of friends, acquaintances and the
whole community. For every primary victim there are likely to be numerous
other people affected by the incident.

We also recognise that in some communities there is an absence of a
recognisable minority community can result in widespread dismissal of the
existence of hate incidents and crimes. This can lead to feelings of
marginalisation and isolation and a subsequent lack of effective support within
the community.

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3.2.3   Repeat Victims and Secondary Victimisation

Repeat Victims

The vast majority of victims of hate incidents or crimes are repeat victims, or
have a greater risk of becoming repeat victims.

Gwent Police recognises that the first time an incident is reported to the police
or other agency is frequently not the first time that person has been the victim of
such an incident or crime.

We will establish if anything similar has happened before and act accordingly.

Victims of repeat hate incidents or crimes can suffer personal trauma from such
incidents. This can have a devastating impact not only on that person’s quality
of life, but also on that of their family, friends, and the wider community. Refer
to Gwent Police Repeat Victimisation Policy and Procedure.

Secondary Victimisation

Secondary victimisation occurs when there is an inappropriate response from
an agency to a victim reporting a hate incident or crime. If a victim experiences
indifference or rejection from the police, or any agency receiving the report of a
hate incident or crime, this victimises them a second time.

The responsibility falls on the police, or the agency to which the incident is
reported, to manage the situation so that the victim is treated properly and does
not feel that they have not been taken seriously and the appropriate response
put in place.

3.3 The Legal Basis

The legal basis for this document is derived from:-

•   Welsh Language Act 1993
•   Race – Race Relations Act 1976
•   Race Relations Amendment Act 2000
•   Disability - Disability Discrimination Act 1995
•   Gender – Sexual Discrimination 1975
•   Equal Pay Act 1970
•   Employment Equality (Sexual Orientation) Regulations 2003
•   Employment Equality (Religion or Belief) Regulations 2003
•   Employment Equality (Age) Regulations 2006
•   Health and Safety at Work Act 1974

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3.4 Definitions

Hate Incident

Any incident, which may or may not constitute a criminal offence, which is
perceived by the victim or any other person, as being motivated by prejudice or
                                                  (ACPO Manual March 2005)

The below are all examples of the type of incidents that constitute a hate
incident :-

•   Racist Incident

Any Incident, which is perceived to be racist by the victim or any other person.

•   Homophobic Incident

Any incident, which is perceived to be homophobic by the victim or any other

•   Transphobic Incident

Any incident, which is perceived to be transphobic by the victim or any other
person and would cover the groups listed below :-


A person who dresses in the clothes of the opposite sex.


A person who has the physical characteristics of one sex but with certain
characteristics of the other sex. Surgery may have taken place and a person
may exhibit the features of both sexes. Potentially there is a wide variation in
the stage of change from one sex to the other.


A person who has undergone surgery to change their gender.

If there is any doubt as to an individual’s sex, they should be asked whether
they are a transsexual, transgender, or transvestite.

•   Faith Related Incident

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Any incident, which is perceived to be to be based upon prejudice towards, or
hatred of the faith of the victim or so perceived by the victim or any other

•   Disabled Incident

Any incident which is perceived to be based upon prejudice towards or hatred
of the victim because of their disability or perceived disability by the victim or
any other person. (This is sometimes referred to as a disability related incident.)

Hate Crime

Any incident, which constitutes a criminal offence, perceived by the victim or
any other person, as being motivated by prejudice or hate.

                                                       (ACPO Manual 2005)

All hate crimes are hate incidents. Some hate incidents may not constitute a
criminal offence and therefore will not be recorded as a hate crime.

There may be insufficient evidence that an incident constitutes a hate crime. It
is important to understand this distinction. However, they will still be recorded
as a hate incident.

Ethnic Minority

A group of people differentiated by colour, race, nationality, or ethnic or national
origins as defined by the Race Relations Act 1976.

Minority Group

A group of people sharing a common social, religious or ethnic identity as
defined in the Race Relations Act 1976.

Critical Incidents

Any incident where the effectiveness of the police response is likely to have a
significant impact on the confidence of the victim, their family and / or their

This rests on three principles:

•   Effectiveness: the incident is responded to with professionalism,
    competence and integrity.

•   Significant impact: the impact that is felt by a particular individual, family or

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•     Confidence: that victims, witnesses, their families and the community are
      dealt with fairly.

It is essential that Gwent Police recognises when a hate incident or crime has
the potential to develop into a critical incident:

Not all racist or faith incidents will be prosecuted as a racially or religiously
aggravated offence, but this policy will apply to all racist and faith related
incidents as defined above.

Gwent Police recognises that there are other forms of hate crime or hate
incidents that are not formally defined as above.

3.5       Useful Links

      •   Home Office
      •   Gwent Police Authority website:
      •   Association of Police Authorities
      •   Commission for Racial Equality
      •   Independent Police Complaints Commission
      •   Citizens Advice Bureau
      •   How communities and government can work together

4.0       Implications of the Policy

4.1 Financial Implications

There will be an additional training and administration cost in support of this
policy and its accompanying procedure.

4.2 Human Resources/Training

All managers will be expected to cascade the details of this policy and it’s
supporting procedure to all relevant staff, especially:

      •   Call handlers, force control room operators and front desk staff

      •   Response and Neighbourhood Team officers and support staff

      •   Public Protection officers and police staff

      •   Custody Officers and police staff

The Intranet and General Orders should be used to inform existing staff of the
existence of this policy and its supporting procedure.

Copies of the Policy and Procedure will be circulated to all BCU Commanders,
Superintendents, Chief Inspectors and Sectional Inspectors.

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4.3 Strategic Plan Links

Implementation of the policy and the related procedure contribute to National
and Gwent Policing plans at:

National Community Safety Plan 2008- 2011

•   “Reduce the most serious violence”

•   “Progress on serious acquisitive crime”

•   “Tackle local priorities and increase public confidence”

•   “Reduce re-offending”

Gwent Police Authority Policing Plan 2008-2009

Key priority 1 “Reducing overall and violent crime”

Key priority 2 “Providing a citizen focused service which responds to the needs
of individuals, especially victims and witnesses”

Key priority 3 “Taking actions with partners to increase sanction detention rates
and target prolific and other priority offenders”

Key priority 4 “Reduce people’s concerns about crime and anti-social

Gwent Police Force Control Strategy 2008

•   Protecting vulnerable people

4.4 Partnership Links

The police service cannot effectively combat such incidents and crimes without
taking positive action with the support of our partners.

It is essential in order to tackle these incidents and crimes effectively that we
work with our statutory partners and with other organisations from the voluntary
sector. Each agency has a vital role to play not only in the support they offer to
vulnerable victims and witnesses but also to establish confidence in the
community in order to report such incidents.

Within the Crime and Disorder Act 1998, partner agencies are governed by the
provisions of Sec 17 within the Act, which states the following: -

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‘ Without prejudice to any other obligation imposed upon it, it shall be the duty
of each authority: to exercise it’s various functions with due regard to the likely
effect of the exercise of those functions on and the need to do all that it
reasonably can to prevent crime and disorder in it’s area’

This Act allows partner authorities and agencies to share their information.
Further information and guidance for information-sharing agreements can be
found on the Gwent Police Information Sharing Agreement web page, details of
which can be found on the Gwent Police Web site (

Our Partners are:

•   Community Safety Partnerships
•   Torfaen Race Advisory Forum
•   Monmouthshire Race Equality Meeting
•   Caerphilly Multi Agency Forum
•   Blaenau-Gwent Multi Agency Forum
•   Newport Multi Agency Forum
•   South East Wales Race Equality Council
•   Valleys Race Equality Council
•   Local Criminal Justice Board
•   Criminal Justice Agencies e.g. Crown Prosecution Service, Courts,
    Probation, Youth Offending Teams
•   Citizen’s Advice Bureau
•   Victim Support
•   Gwent Association of Voluntary Organisations
•   Torfaen Voluntary Association
•   Stonewall Cymru

4.5 Diversity

In the application of this policy, consideration must be given to the possible
social impact on the community.
A social impact assessment is a requirement to ensure all issues are
considered. This is also a requirement of the Gwent Police Race Equality
Scheme. Social impact assessments must be undertaken before and after the
application of this policy.

Gwent Police is required to undertake proactive work to meet the Race, Gender
and Disability Equality Duty :-

•   Eliminating unlawful race, gender and disability discrimination;

•   Promoting equality of opportunity;

•   Promoting good relations between people of different minority groups.

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Monitoring must be undertaken to ensure that there is no adverse impact either
positive or negative upon any one particular social group or individual. The
results of monitoring must be analysed and be available for publication, and
appropriate changes made.

All individuals using this policy must be aware of the potential impact that this
policy has on the individuals to whom it is applied. The following strands of
diversity and their corresponding pieces of legislation must be considered when
answering these questions :-

•   Welsh Language Act 1993
•   Race – Race Relations Act 1976
•   Race Relations Amendment Act 2000
•   Disability - Disability Discrimination Act 1995
•   Gender – Sexual Discrimination Act 1975
•   Equal Pay Act 1970
•   Employment Equality (Sexual Orientation) Regulations 2003
•   Employment Equality (Religion or Belief) Regulations 2003
•   Employment Equality (Age) Regulations 2006

4.6 Consultation


In the preparation of this policy Gwent Police has consulted with the Royal
Institute for the Deaf Young People’s Support Service, Torfaen Diversity Group,
Newport Multi Agency Forum for Hate Crime, South East Wales Race Equality
Council and the Valleys Race Equality Council.


The following internal bodies have been consulted in the completion of this

•   Police Authority
•   Divisional / Departmental Heads
•   Staff Associations
•   Gwent Police Women’s Association
•   Gwent Black Police Association
•   Gwent Police Disability Support Network
•   Gwent Police Gay Support Network
•   Freedom of Information Officer
•   Information Security Officer
•   Data Protection Officer
•   Gwent Police Independent Advisory Group

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4.7 Information Management

In the application of this policy, and the accompanying procedures, it is
necessary to ensure that information management policy and procedures are
complied with.

This will ensure that all information is recorded and developed as intelligence,
and that this intelligence is maintained and accessible to assist in decision
making and risk management through the tasking and co-ordination process.

All information must be managed in accordance with the Gwent Police Crime
Recording Policy and the Gwent Police Information Security and Information
Security Audits Policies.

5.0 Human Rights Consideration Certification

5.1 Auditing for potential interference and discrimination

Q1. What articles of the Human Rights Act 1998 may be engaged?

Article 1 : Right to Life
Article 5 : Right to Liberty
Article 6 : Right to a Fair Trial
Article 9 : Right to a Private Life
Article 14 : Prohibition of Discrimination

Q2. Where individual rights are engaged what is the potential to discriminate
against the parties involved?

Where people are involved there is always the potential to discriminate but :-

In the application of this procedure the Force will not discriminate against
any persons regardless of gender race, , language, faith, disability,
political or other opinion, national or social origin, association with
national minority, property, birth or other status as defined under article
14 of the European Convention on Human Rights.

5.2 Key Human Rights Principles

Q1. What is the legal basis for your policy?

ACPO guide to ‘Hate Crime Delivering a Quality Service” Good Practice
and Tactical Guidance 2005.

Q2. Does the policy provide details of what could be considered as a legitimate
aim for the potential interference with an individual's rights, through the
exercising of this policy?

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There is a potential for interference with individual rights protected in
Articles 8 – 11 Human Rights Act through the exercising of this Policy.

Gwent Police believe that this potential is compatible with the convention,
as there is a legitimate aim in protecting the interests listed at 5.1 above.

Q3. How are staff made aware of the clearly defined decision making

Staff will be made aware of the clearly defined decision making processes
through this policy document and the procedure linked to this policy.

Q4. What are the minimum standards of documentation in relation to decision

All documentation of decision making will be within the standardised
crime recording and investigation documents process.

5.3 Rights, Publication, Audit and Inspection

Q1. Are there any sections of the document which should not be disclosed to
the public on the Force Publication Scheme; because they consist of tactical or
operational policies, that would inhibit the apprehension or prosecution of
offenders if publicly known, or would compromise the ability of the force to carry
out its duties?

This policy can be published and disclosed to the public.

Q2. What rights to make representation and appeal process are available?

Persons who wish to make representations regarding the operation of this
policy will have recourse to both civil and criminal law. There is also the
right to use both formal, informal and organisational complaints
procedures in respect of the operation of this policy.

Q3. What internal review and audit process is in place or is proposed?

This policy has been drafted in accordance with the principles and rights
contained within the Human Rights Act 1998 and the Race Relations (
Amendment ) Act 2000. It will be reviewed and continuously assessed in
the light of ant relevant changes and developments within the relevant

Q4. What external independent scrutiny is recommended?

The areas covered by this policy are open to scrutiny by H.M Inspector of
Constabulary and Police Authority.

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5.4 Certification of Compliance

Consideration has been given to the compatibility of this policy and related
policies and procedures with the Human Rights Act; with particular reference to
the legal basis of its precepts: the legitimacy of its aims; the justification and
proportionality of the actions intended by it; that it is the least intrusive and
damaging option necessary to achieve the aims; and that it defines the need to
document the relevant decision making process's and outcomes of actions.

5.5     Legal Vetting

This policy has been vetted for ECHR compliance.

6.0      Promotion and Distribution

The paragraph under this section identifies. The most favourable and
appropriate style and manner for promoting the policy to achieve
understanding, awareness, involvement, support and commitment :-

•     General Orders
•     Force Intranet site
•     Force Internet Publication Scheme
•     Newsletters
•     Management Meetings
•     Inspection Audit
•     Dip Sampling
•     Engaging with representative groups
•     Aide Memoire for Officers/PCSOs

7.0 Monitoring and Review

This policy is subject to the following rigorous monitoring as per legal

•     The monitoring of data will be conducted at Sectional and Divisional
      Tasking, and scrutinised by the Force through the appropriate strategic
      tasking group.

•     The Gwent Police Authority Diversity Committee will monitor on a six
      monthly basis data collected and analysed. This committee will also
      evaluate this policy and related procedure for it application and
      effectiveness across the force.

•     The results of this monitoring will be used to inform any subsequent impact
      assessment and consultation process by the force or Police Authority, and
      make changes made where appropriate.

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•   The principles of the Race Relations (Amendment) Act 2000 will be adhered
    to in that any recognisable adverse social impact should be identified and
    appropriate action taken.


    •   Gwent Police CID will be responsible for the identification of areas to be
        monitored, measured and analysed.

    •   Gwent Police CID and the Data Entry Bureau will be responsible for
        extracting data and information for Corporate Services.

    •   Gwent Corporate Services will be responsible for the measurement,
        analysis and publication of information internally and externally.

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                      FREQUENTLY ASKED QUESTIONS

•   How do I report a hate incident or crime to the police?

In an emergency always dial 999 or via the Gwent Police SMS Text Service
for the Deaf Community.

Attend the Police Station

You can attend at any police station. A record of the incident or crime will be
taken from you and a report of the incident or crime will be made.

If you then chose to make a formal complaint a statement will need to be taken
from you. If you do not wish to make the statement at the police station an
arrangement can be made at the station for an officer to attend your home (or
somewhere you feel comfortable) to make that report.

Contact Gwent Police Via telephone

The operator will take all the details from you and record them.

They will then arrange for an officer to speak with you to take the details of your
report and if you wish to make a formal complaint.

If you then chose to make a formal complaint a statement will need to be taken
from you. If you do not wish to make the statement at the police station an
arrangement can be made at the station for an officer to attend your home (or
somewhere you feel comfortable) to make that report.

•   Who can be a victim of a hate incident?

Anyone can be a victim of a hate incident. You do not need to be a member of
a minority group to be a victim. If the victim, witness or a third party (including a
police officer or member of police staff) perceives that a hate incident has
taken place, then it should be recorded as an incident.

There is no evidential test for a hate incident.

•   How do I make my report a formal complaint?

Once the initial report has been made an officer will need to speak with you
face to face. At this time a formal statement will be taken from you.

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This is your opportunity to explain to the officer exactly what has happened;
included in this statement will be a record of the actions of the offender, what
they have said and any injuries that you have received.

Details of any medical treatment received and the impact this event has had on
you, your partner, your family and friends will be included in the statement.

•   What information will be required from me?

Should you contact us by telephone or by attending the police station the
member of staff will need to know your full name, date of birth and address.
Where the incident took place, the time and date. If you are the victim or a
witness to an incident or crime.

A short description of the incident will be taken when you first report it.

Details of any alleged offender (if known) and witnesses will also be taken. If
you do not know the name of the alleged offender the member of staff will take
a description from you and any witnesses.

•   Why should I report an incident or crime?

Hate crime hurts us all. It strikes at the heart of our communities. The police
officers and staff of your local police station care about protecting the people
who live in their communities.

They are here to help you or someone you know whom someone else’s
prejudice, ignorance or violence has affected. We, together with our partners,
will do all we can to help you deal with what has happened to you.

•   What information should I be given when I report an incident or crime?

When you make you report you will be provided with an incident number and if
you wish a time, date and agreed location to meet with an officer to make a
formal report of the incident or crime.

When you make the formal statement you will be provided with an officer’s
details that will be in charge of the investigation and be your point of contact,
you will also be provided with a crime reference number.

The officer will ask if you wish Victim Support (an independent support agency
for victims) to have your details so that they can make contact with you.

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•   How else can I report a hate crime or incident?

Self Reporting Forms and reporting online

You (or a friend, family member or partner) can report an incident or crime
using a self-reporting form. It also allows anyone who has witnessed the
incident or crime to make a report.

This can be done anonymously; we would always encourage you to provide
your details to us so that we can make contact with you.

These self-reporting forms are available from civic buildings (such as libraries
and council offices) and police stations. There are several currently in use
within the Gwent Police boundaries which include:

•   True Vision is a national scheme for the self-reporting of hate incidents and
    crimes. These are available in paper form throughout the Gwent area, or
    electronically via the internet site The forms are
    returned to the Community Safety Department of Gwent police.

•   The Newport Community Safety Partnership has developed a self-reporting
    form that can be obtained within the Newport area. This scheme is managed
    by SEWREC (South Wales Race Equality Council) in conjunction with
    Gwent Police. These forms are available from SEWREC offices and civic

    All forms are forwarded to SEWREC who will make contact with the police
    with regards to the reports received.

•   VALREC (Valleys Race Equality Council) operate a similar system within
    their area in conjunction with their Community Safety Partnership.

•   What can I do if I am not happy with the way my report has been dealt

If you think a police officer or member of police staff has failed to respond to
your report correctly, you have the right to make a complaint.

Unless there are exceptional circumstances, you should make your complaint
within 12 months of the report.

If you decide to make a complaint you can:

•   Go to the Police Station where the officer or member of staff works, here
    you will be seen by a senior officer on duty, an Inspector or Sergeant.

•   Write to the Chief Superintendent at the Police Station for the area

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•   Write to the Gwent Police Professional Standards Department at Caerleon
    House Block C, Mamhilad, Pontypool. NP4 OXX or telephone on 01633

•   Visit your local Citizens Advice Bureau, who can advise you whether you
    have grounds for a complaint;

•   Contact:

               a) your solicitor or Member of Parliament;

               b) South East Wales Race Equality Council

               c) Valleys Race Equality Council

               d) Equality and Human Rights Commission.

•   Write directly to: The Independent Police Complaints Commission, 90 High
    Holborn, London, WC1V 6XX or call them on 08453 002002.

    More information is available on the Independent Police Complaints
    Commission web site:

•   Ask someone else to complain on your behalf (e.g., friend or neighbours, as
    long as they have a letter from you authorising them to do so);

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