Replacing important lost or destroyed documents fact sheet

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Replacing important lost or destroyed documents fact sheet Powered By Docstoc
					Department of Communities

                                                         Community Recovery


   Need help to replace important
   lost or destroyed documents?
   Identification                                        Medicare Card
   If you do not have identification, arrangements       There is no cost for a replacement Medicare
   can be made at a Community Recovery                   card. If a replacement Medicare card is
   Information Centre to help you obtain it. For         needed, call 132 011, visit your local Medicare
   assistance, call 1800 173 349 or visit your           office, or write to Medicare Australia, GPO
   nearest centre. Most of the free lost document        Box 9822, Brisbane 4001. Attach a certified
   replacement services listed below are                 copy of other identification, such as a driver’s
   available to people who have been affected            licence, to the request (no form is needed).
   by the Queensland floods or live in a declared        For more information, visit
   disaster area. For more information about             www.medicareaustralia.gov.au
   declared disaster areas, visit
   www.disaster.qld.gov.au
                                                         Driver’s Licence
                                                         Queensland residents who live in declared
   Birth / Death / Marriage /                            disaster areas can apply for the following
   Change of Name Certificate                            services:
   Residents in Queensland declared disaster             •   replace lost and/or damaged driver’s
   zones may be eligible to apply for free                   licences at no charge
   replacement birth, death, marriage or change-
                                                         •   pay for three, six or 12 month vehicle
   of-name certificates if their documents were
                                                             registration period with no surcharge
   lost or damaged in the disasters. Until the
   end of March 2011, you can get replacement            •   be exempt from a fee for late payment of
   copies for free from the Registry of Births,              vehicle registration
   Deaths and Marriages. Call 1300 366 430,              •   opt to extend a dormant seasonal vehicle
   email BDM.disaster@justice.qld.gov.au, visit              registration period up to two years
   your local court or QGAP office or                    •   extend the time for certificates of
   www.justice.qld.gov.au/justice-services/                  inspection for heavy vehicles including
   births-deaths-and-marriages                               public transport vehicles
                                                         •   discuss options for lost or damaged
                                                             infringement notices.




                                                                          Information current at 01.03.2011




                                                     1
Department of Communities

                                                            Community Recovery

   For more information, call 13 23 80, visit               Taxation Documents
   your local Department of Transport and Main
                                                            People affected by the Queensland disasters
   Roads Customer Service Centre or QGAP
                                                            can contact the Australian Taxation Office
   Office, or visit www.tmr.qld.gov.au. Eligibility
                                                            (ATO) on 1800 806 218 for help with sorting
   continues while the area remains declared
                                                            out their tax affairs. The ATO may be able
   under the State Natural Disaster Relief and
                                                            to help by fast tracking refunds, giving extra
   Recovery Arrangements.
                                                            time to pay debts or giving more time to
                                                            meet activity statement, income tax and
   Tenancy Agreement
                                                            other lodgement obligations. The ATO can
   If copies of the tenancy agreement held by               also help by reconstructing tax records
   the lessor/agent and the tenant have been                where documents have been destroyed
   destroyed or damaged, the agreement                      and making reasonable estimates where
   continues. The parties can document the                  necessary. Register online at www.ato.gov.au/
   agreement by re-completing the tenancy                   assistancevisit for assistance in reconstructing
   agreement form on the same terms and                     tax records. For more information, visit www.
   conditions. Tenancy agreement forms are                  ato.gov.au
   available from the Residential Tenancies
   Authority website www.rta.qld.gov.au                     Passport
                                                            Until 28 February 2012, the passport office is
   Property Title
                                                            replacing free of charge any current Australian
   Under Queensland law, the original title                 passport lost or damaged as result of the
   to property is held in an electronic system              Queensland disasters. Call APIS on 131 232
   maintained by the Titles Registry in the                 for eligible towns/regions.
   Department of Environment and Resource
   Management. A landholder can request a                   Immigration Visa
   paper copy of the certificate of title (referred
                                                            If you live in a declared disaster area of
   to as the duplicate title or title deed), but this
                                                            Queensland and hold an immigration visa
   is no longer needed as proof of ownership. If
                                                            that is about to expire, or work for a business
   your duplicate title was destroyed as a result
                                                            that has been affected, or who are otherwise
   of the floods, you can write to the department
                                                            concerned about your immigration status,
   at PO Box 1401 GPO Brisbane 4001 to be
                                                            contact the Department of Immigration and
   advised of the process to issue a replacement
                                                            Citizenship on 131 881 to discuss your
   duplicate title at no cost until 31 December
                                                            circumstances and options available. The
   2011. For more information, visit
                                                            Department of Immigration and Citizenship
   www.derm.qld.gov.au
                                                            is also in contact with employers of visa
                                                            holders in affected areas to offer advice and
                                                            assistance. Businesses and sponsors who
                                                            are concerned about the possible impacts




                                                                             Information current at 01.03.2011




                                                        2
Department of Communities

                                                          Community Recovery

   on their overseas workers should contact the           and January and February 2011. Renewal
   department on 131 881. For more information,           applications due in December 2010, and
   visit www.immi.gov.au/immigration                      January and February 2011 will be accepted
                                                          as renewal applications or restoration
   Outstanding Fines                                      applications for three months after the expiry
   Until 31 March 2011, Queenslanders affected            date. In relation to incorporated associations
   by the disasters who have outstanding fines            and cooperatives, extensions will be granted
   with State Penalties Enforcement Registry              on applications for holding annual general
   (SPER) are eligible to have enforcement                meetings. Extensions will be granted
   action temporarily deferred. Contact SPER on           on lodging annual returns and financial
   1300 365 635, email sper@justice.qld.gov.au,           statements. Copies of association rules
   write to GPO Box 1387 Brisbane 4001 or fax             will be supplied on request at no cost if the
   3109 1684 to discuss options or to see if a fine       organisation’s records have been damaged,
   registered with SPER has been deferred. For            lost or destroyed. Certificates of Registration
   more information, visit www.sper.qld.gov.au            of incorporated associations and cooperatives
                                                          destroyed or lost will be replaced free of
   Family Law Documents                                   charge. Other disaster associated hardships
                                                          will be considered on a case-by-case basis.
   The Family Law Courts are waiving fees on
                                                          For more information, call 13 74 68 or visit
   requests for family court orders, divorce orders
                                                          www.fairtrading.qld.gov.au
   and other documents held by the Family Law
   Courts that have been lost or damaged due
   to the Queensland floods. Call 1300 352 000
   or complete a request form and send it to the
   nearest Family Law Court Registry (Brisbane,
   Rockhampton, Townsville and Cairns), or visit
   one of the Family Law Court Registries. The
   request form is also available on the Family
   Law Courts website. For more information,
   visit www.familylawcourts.gov.au

   Business Licence
   The Office of Fair Trading will replace free
   of charge business licence certificates,
   identification cards and business name
   certificates destroyed or lost in the
   Queensland disasters. Late fees will be
   waived on Office of Fair Trading industry
   licences, or business names due for
   renewal for the months of December 2010,




                                                                          Information current at 01.03.2011




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