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					IT FUNCTIONAL ANALYST SUPERVISOR (4501)                   Grade 18


I.    NATURE OF WORK:

       An IT Functional Analyst Supervisor is the supervisory level of work providing
problem analysis and ongoing user support, coordinating system development and
implementation, and training users on the functionality of applications for agency or
statewide systems housed on mainframe computers or large client server platforms.
Employees in this classification supervise IT Functional Analysts.

      Employees in this classification receive general supervision from an IT
Programmer Analyst Manager, other information technology administrator or other
administrator.

       The IT Functional Analyst Supervisor is differentiated from the IT Functional
Analyst, Lead in that the IT Functional Analyst Supervisor has full supervisory
responsibility for lower-level IT Functional Analysts while the IT Functional Analyst,
Lead trains and assigns, reviews and approves the work of IT Functional Analysts.


II.   EXAMPLES OF WORK: (Examples are illustrative only)

       Plans, coordinates, supervises and evaluates the work of IT Functional Analysts;
       Trains IT Functional Analysts;
       Assigns problem analysis, system coordination and training projects to IT
Functional Analysts, maintains logs of assigned projects and prepares status reports for
management as required;
       Reviews completed projects for correctness, completeness and adherence to
established policies, procedures and standards;
       Instructs staff in administrative and operating policies and procedures;
       Provides advice and guidance to lower-level IT Functional Analysts on the
resolution of complex problems in providing problem analysis and ongoing user support,
coordinating system development and implementation, and training users on the
functionality of applications for agency or statewide systems housed on mainframe
computers or large client server platforms;
       Performs problem analysis to provide appropriate and timely corrective action
when agency user operations are adversely impacted by application system’s malfunction
or error;
       Reviews error codes generated by the application system to determine the
appropriate course of action for correction;
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       Assists technical programmer analysts in the design, development and testing of
application system corrections or enhancements by analyzing modifications
recommended, determining system impact and estimating effort and resources required to
perform modification;
       Monitors migration of new and revised applications through user acceptance and
production regions to ensure adequate pre-production test planning and execution in
coordination with established quality assurance policies and procedures;
       Develops, reviews and updates application documentation and training material to
ensure that information is accurate, relevant, current, and user friendly;
       Conducts multiple programs of on- and off-site training and support for all levels
of users on the functions and uses of complex applications by using established training
techniques and state-of-the-art software;
       Oversees, coordinates and supports permanent and ad hoc user groups for the
advancement of the system application and the users’ operating knowledge;
       Participates in the management of changes to applications based on input from
individual system users, user groups and control agencies who identify requirements
relating to application deficiencies or enhancements;
       Performs other related duties.


III.   REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

       Knowledge of the functions and uses of mainframe or large client server-based
application systems;
       Knowledge of the functions and capabilities of automated business systems;
       Knowledge of the functions and capabilities of computer systems and peripheral
equipment as related to the functionality of applications;
       Knowledge of the principles and practices of training users of automated
application systems;
       Skill in providing problem analysis and ongoing user support, coordinating system
development and implementation, and training users on the functionality of applications
for agency or statewide systems housed on mainframe computers or large client server
platforms;
       Skill in creating, reviewing and updating application documentation and training
materials;
       Skill in conducting classroom and one-on-one training on the functionality of
complex computer applications;
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       Skill in using mainframe and PC-based software for problem diagnosis, analysis,
correction and end user training on the functionality of applications;
       Skill in applying inductive and deductive reasoning to reach logical solutions to
complex application system problems;
       Ability to communicate effectively and establish and maintain effective working
relationships with system users, user groups, vendors, computer operations personnel,
programmer analysts and technical support staff;
       Ability to plan, coordinate, supervise and evaluate the work of lower-level IT
Functional Analysts;
       Ability to train lower-level IT Functional Analysts.


IV.   MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

      Education:     Bachelor’s degree from an accredited college or university in
                     Accounting, Finance, Business Administration, Public
                     Administration, Human Resources Management, Information
                     Technology or other related field with specific coursework in the
                     structure and use of automated information systems.

      Experience: Three years of experience providing problem analysis and ongoing
                  user support, coordinating system development and implementation,
                  and training users on the functionality of applications for agency or
                  statewide systems housed on mainframe computers or large client
                  server platforms.

      Notes:       1. Graduation from an accredited high school or possession of a high
                      school equivalency certificate and two additional years of experience
                      providing problem analysis and ongoing user support, coordinating
                      system development and implementation, and training users on the
                      functionality of applications for agency or statewide systems housed
                      on mainframe or large client server platforms may be substituted for
                      the required education.

                 2. Experience responding to and resolving help desk calls from users of
                    computers, or operating computer equipment for the purpose of data
                    entry, word processing, spreadsheet, graphics, database or other
                    applications may be substituted on a year-for-year basis for a high
                    school education.
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V.    LICENSES, REGISTRATIONS AND CERTIFICATES:

      NOT APPLICABLE.


DATE REVISED: March 12, 2009


Class specifications are broad descriptions covering groups of positions used by various
State departments and agencies. Position descriptions maintained by the using
department or agency specifically address the essential job functions of each position.




APPROVED: _____________________________________
          Director, Division of Classification and Salary

				
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