Docstoc

Technical Training

Document Sample
Technical Training Powered By Docstoc
					Training for Technical Personnel Day I


To Learn 1) Speaking Skills 2) Listening Skills 3) Presentation skills 4) Telephone talk 5) Writing Skills

Communication as a Necessity


 

In the beginning At home In the society
Message Medium Sender and Reciever/s

  

Orientation






Communication as a necessity Intervention – Introduction by Participants. Exercise on Entry behaviour

In an Organisation
•Upward


We
 

•lateral

   

have common Goals plan, Execute, Evaluate handle Men and Material are a Team Have attitudes Only good communication leads to results

•Downward

Downward Communication



     

Communication Down the line. Policies and procedures of the Company, assign goals,point out problems, give feed back. Listen with Attentiveness Seek for clarification Ask Questions Value the input Be empathetic Don’t be Rude ( The picture shows “how not to”)

Upward Communication


     

Your Communication with the higher cadres. Progress reports, feed back, Problems Time is important Appointment &Agenda Be Precise Give Accurate Information Clarify your point of view No Assumptions

Lateral Communication




  

You with colleagues of the same level - Horizontal Develop Relationships –Give Sincere and Honest Feedback Share Information Avoid Arguments You will be misquoted, since the message changes

Argument Vs Discussion
    

Heat Closed mind Exchange Ignorance Express Temper Who is Right?

    

Light Open mind Knowledge Logic What is Right?

Intervention – Audio Session


Process


3 Audio clips played – Questionaire to be answered Clarity in Listening




Objective


Attention, Interruption, Assumption and Understanding The style, Clarity, Correctness, Jargon and Voice Culture



Characteristics of Communication


Listening Skills
  

Why Listening? Listening and Hearing Types of Listening
     

Informational Pretending Evaluative Empathic Attentive Argumentative

Good listener


 


 

Good listener – Good speaker Empathy Avoid External Disturbances Keep your cool Attention to details Don’t interrupt

Non Verbal Communication
       

Body Language Eye contact Facial Feelings Emotions in voice Attention Spans Mannerisms Power of Questions Keep your Cool

Telephone Talk
    


 




Decide using Phone Crisis, Confidential? Identify yourself Crispness & Precision Matter of Fact Recognise voices Avoid Mannerisms Balanced Emotions , No moods Don’t be curt, casual

Telephone and attitudes

•Answer the questionaire •Let us look at the Attitudes based on the answers!!

Check out!!


Professional and assertive


1c 2b 3c 4a 5c 6c 7c 1a 2c 3a 4c 5b 6b 7a 1b 2a 3b 4b 5a 6a 7b



Aggressive and Emotional




Unassertive and Passive


Written Communication
         

Oral Vs Written Why Written Various Forms Clarity Brevity Correctness Punctuality Take notes and Structure Draft, Finalise Styles?

Presentation Skills



     

Effective Introduction Friendly behaviour Audience analysis Questions and answers Effective Gestures Body Language Mannerism Mind, tongue, eye

Presentation Tools
 

OHP Transparencies Power Point Presentations
     



Plan the material Sequentiality Do not Clutter Crisp language Work through the material Practice Perfect and perform

Intervention - Assess the Learning



Answer the Questionaire Assess the understanding
1b 2a 3b 4a 5b 6a 7a 8a&b




				
DOCUMENT INFO
Shared By:
Stats:
views:28
posted:7/5/2009
language:English
pages:20
simplycoool simplycoool
About