Organisational Communication - PowerPoint by simplycoool

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									Organisational Communication
The Why? and How? Of it!!

What is an organisation?
• Only the firm, bank, hospital or school? • Organised society? • Family? • A structured group • It has advantages • The only thread is communication

Organisational structure
• • • • Hierarchial pyramid Communication relationships Flattened structure, Teams Centralised networks
– Chain – Inverted Y – Leader centred wheel

Organisational structure
• Decentalised networks
– A circle – Open com

• Informal networks
– Gossip chain – grapewine

TELL THEM I AM HERE!! • In the beginning • At home • In the society
sender

Communication as a Necessity

Receiver /s

medium

message

Kinds of Communication
• Verbal communication
– – – – Oral Communication Phone Public speaking Meetings

• Non Verbal Communication
– The persona – Body language – Facial feelings and Eye Contact

In an Organisation •Upward
• • • • • We have common Goals Plan, Execute, Evaluate Deal with people Team and Network Attitudes
•lateral

•Downward

Hierarchy
• Upward
– Reports,Data,Suggestions – Information for decision making

• Downward
– Requests, requirements – Directives, comments

• Lateral
– Contribution, explanation, cooperation

Upward Communication
• Communication with the higher ups – Solutions please!!

•Time is important •Appointment &Agenda •Be Precise •Give Accurate Information •Clarify your point of view •Don’t Assume •Filtering problem, distortion

Downward Communication
• Top – Down Activity • Policies and decisions, • Targets and feed back! • Don’t be Rude • Listen to people • Seek clarification • Value the input • Be empathetic • Convince or activate • Last word yours!

Crosswise Communication
• You with colleagues • Develop Relations • Give Feedback • Share Information • Avoid Arguments
• No loose talk • Rumors will spread • Neither less nor more

Argument Vs Discussion
• • • • • Heat • Closed mind • Ignorance • Express Temper• Who is Right? • Light Open mind Knowledge Logic What is Right?

•Question
•Confrontation?


								
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