Organisational Communication - PowerPoint
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Organisational Communication The Why? and How? Of it!! What is an organisation? • Only the firm, bank, hospital or school? • Organised society? • Family? • A structured group • It has advantages • The only thread is communication Organisational structure • • • • Hierarchial pyramid Communication relationships Flattened structure, Teams Centralised networks – Chain – Inverted Y – Leader centred wheel Organisational structure • Decentalised networks – A circle – Open com • Informal networks – Gossip chain – grapewine TELL THEM I AM HERE!! • In the beginning • At home • In the society sender Communication as a Necessity Receiver /s medium message Kinds of Communication • Verbal communication – – – – Oral Communication Phone Public speaking Meetings • Non Verbal Communication – The persona – Body language – Facial feelings and Eye Contact In an Organisation •Upward • • • • • We have common Goals Plan, Execute, Evaluate Deal with people Team and Network Attitudes •lateral •Downward Hierarchy • Upward – Reports,Data,Suggestions – Information for decision making • Downward – Requests, requirements – Directives, comments • Lateral – Contribution, explanation, cooperation Upward Communication • Communication with the higher ups – Solutions please!! •Time is important •Appointment &Agenda •Be Precise •Give Accurate Information •Clarify your point of view •Don’t Assume •Filtering problem, distortion Downward Communication • Top – Down Activity • Policies and decisions, • Targets and feed back! • Don’t be Rude • Listen to people • Seek clarification • Value the input • Be empathetic • Convince or activate • Last word yours! Crosswise Communication • You with colleagues • Develop Relations • Give Feedback • Share Information • Avoid Arguments • No loose talk • Rumors will spread • Neither less nor more Argument Vs Discussion • • • • • Heat • Closed mind • Ignorance • Express Temper• Who is Right? • Light Open mind Knowledge Logic What is Right? •Question •Confrontation?
