Listening by simplycoool

VIEWS: 79 PAGES: 10

									Listening
The forgotten skill in communication

The number

• • • •

Only one mouth But Two ears? Two eyes?

Remember
• We hear only what we want to hear • Remember only part of what we heard • Good listening improves content and quality of what we hear and remember • If listening is our business?

Philosopher’s answer
• Epictetus said
– To make statue needs skill – To view a statue aright needs skill also – There is an art of listening as well as speaking

Listen?
• Hear with thoughtful attention • Hear the speaker
– Carefully – With Alertness – Watchfully – Mindfully

Listen
• To learn
– Book is static – Speaker is dynamic – Changes as per the listener

• To help
– Need to listen – Quality vs. quantity – Music and listening

Problems
• • • • • • Selectivity Interruption Day dreaming Distractions Evasion Criticizing

S o re te

You are required to
• Listen willingly • Take the message totally • Interpret the same • Evaluate carefully • Respond appropriately

Also
• • • • • Ask questions Weigh the answer Watch assumptions Listen between the lines Understand the mood

Advanced Listening
• • • • • • • • Sensitivity Empathy Patience Humor Curiosity Intelligence Creativity ENDURANCE


								
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