Docstoc

Interviewing skills

Document Sample
Interviewing skills Powered By Docstoc
					Interviewing skills

Types of interviews
    

SELECTION INTERVIEWS APPRAISAL INTERVIEWS COUNSELING INTERVIEWS DISCIPLINE INTERVIEWS FOCUS GROUP INTERVIEWS

BASIC PROCESSES OF  INTERVIEWING a special form of communication


COMMUNICATION INFLUENCES
• • • • • • • •

•

Purposes of Communicating Motivations for Communicating Perceptions Thinking Patterns Language Expertise Body Language Bias Attitudes Memory

PLANNING STRATEGIES



 

 



Stating Your Purpose Preparing an Agenda Raising Questions Common Problems Associated with Asking Questions Structuring the Interview Planning the Physical Setting Anticipating Problems

CONDUCTING THE INTERVIEW
    

Establishing a Productive Climate Listening Analytically Probing Thoughtfully Motivating the Interviewee Controlling the Interview

Keeping Control



 



You are the leader and guide Keep to the subject Get to the point earlier on Don’t talk too much yourself Stick to the time allocated

Structure of the Interview


Opening

  



Introduction & Important facts Purpose of the meeting Put the other person at ease Encourage relaxed, open – minded, committed and calm discussion Be frank

Structure of the Interview


Middle

   

Keep aim in mind Keep the discussion relevant Listen with attention Observe body language Make sure agenda is covered

Structure of the Interview


Closing

   

Sum up the discussion Describe action decided Confirm the usefulness of the interview Avoid ending abruptly Close on a positive note

Behavioral based interviewing






best predictor of future behavior is past behavior ask for specific examples and press for an action with an outcome behavioral based questions
Tell me about a project that you are particularly proud of. What was it, what was your role and what was the outcome?

Questions


Yes/No type
 

Check facts Oversimplified answers? Restricted facts Interrogation? Opening the discussion Long answers?



Closed probe
 



Open probe
 

Questions


Leading type
 

Not really useful Limited value? Limited use, provocative Suggestion? Guiding in direction Curtail reply?



Loaded type
 



The prompt
 

Question


Probe
 

More information Interrogation? Check message Alter meaning? Imaginative Hypothetical information?



Mirror
 



What – If?
 

Selection interviews





Attitude Skills Knowledge



Your requirement


Readily available?

Selection interviews



 


 

Unique Contributions of the Interview Research Perspectives Planning the Interview Managing the Interview Interpreting the Data Legal Considerations Overcoming Problems

APPRAISAL INTERVIEWS



 




History of Appraisals Objections to Appraisals Rational for Appraisals Preparation for the Evaluation The Feedback Interview Final Considerations

COUNSELING INTERVIEWS






 

Differences Among Counselors A Basic Orientation to Counseling Two Basic Approaches to Counseling Interviews Planning the Interview Conducting the Interview Confronting Special Problems

DISCIPLINE INTERVIEWS







 

A Positive Approach to Discipline Different Managerial Approaches to Discipline Planning the Interaction Administering Discipline Special Problems The Ultimate Discipline

FOCUS GROUP INTERVIEWS
  

Rational for Focus Group Interviewing Considerations in Forming a Group Conducting the Group Interview


				
DOCUMENT INFO
Shared By:
Stats:
views:61
posted:7/5/2009
language:English
pages:19
simplycoool simplycoool
About