Medium-term Evaluations
                                         Angonet Project

                                          January 15, 2006

Table of Contents

1.               Introduction                                                                     1

2.               Project Aims                                                                     2

3.               Project Time-line                                                                2
3.1              Planning and Preparation of the Project                                          2
3.2              Implementation and Operation of the Project                                      2

4.               Networking Equipments                                                            2

5.               Operation and Services                                                           3

6.               Angonet Network Structure                                                        4

7.               Evaluations                                                                      4
7.1              Details of Findings, Strengths, Weaknesses, and Recommendations                  4
7.2              ICT Indicators for Angola and Angonet                                            9

8                Conclusion                                                                       11
8.1              Realizing ICT Accessibility for Capacity Building                                11
8.2              Achieving Sustainability through Competition Vehicle                             12

9.               Project Members                                                                  13

Exhibit 1        Angonet and Internet History of Angola
Exhibit 2        Angonet Network Diagram

1.      Introduction

This paper includes an overview and the medium-term evaluations of the Angonet Project. The project
is funded by the United Nations Development Programme (UNDP) as a part of MDG initiatives to
develop community networks to help capacitate the local development in Angola. The Angonet
project is realized and implemented by the Development Workshop (DW), a Canadian NGO, acting as
national counterpartner to UNDP. Project sites are located in Luanda, Huambo, and Malanje. Cabinda,
Uige, Zaire and Kuito are to follow in 2007.

In the Angonet project, Information and Communication Technology (ICT) is introduced to
international and national Civil Society Organizations (CSOs), authorities, local communities and
individuals by creating a civil society network. The network is designed to help people make strategic
choices with what they have identified as most relevant to their specific needs in the fields of human
rights, peace building, sustainable development and humanitarian assistance. Angonet also functions
as community-based non-profit, sub-Internet Service Provider (ISP) and currently operates Telecenters
in Luanda, Huambo, and Malanje, providing Internet access and ICT tools to enhance communication
and information exchange.

2.           Project Aims

      i)         Create electronic networks to support beneficiaries.

      -»         Develop new forms of collaborative work by enhancing partnerships for civil society.

      ii)        Provide ICT tools for information dissemination and exchange in the areas of human
                 rights, peace building, sustainable development and humanitarian assistance.

      -»         Develop local contents and generate, obtain, disseminate information for development.

      iii)       Use ICTs to support the development of poor communities, with the emphasis on most
                 adequate applications of technologies.

      -»         Leverage personal abilities to use ICT tools for information exchange applying local
                 solutions for universal access for poverty reduction and sharing of knowledge.

3.           Project Time-line

Angonet project has been carried out in two phases:

                Phase 1 - Country Level Project Planning and Preparation (1991 – 2003)
                Phase 2 - Project Implementation and Operation (2004 – 2007)

** Exhibit 1- Angonet and Internet History of Angola

3.1          Planning and Preparation of the Project (1991 – 2003)

The original Angonet project started in 1991, initiated by the UNDP Sustainable Development Network
(SDN) program. It was during this phase that the project framework was discussed and prepared with
the involvement of country level stake holders. Steering committee included one appointed
representative from the following institutions: Ministry of Planning, UNDP, Inter-Ministerial
Commission for Information Technologies, Fórum das Organizações Não-Governamentais Angolanas
(FONGA), Comité das Organizações Não-Governamentais Angolanas (CONGA), Unidade Técnica de
Coordenação de Ajuda Humanitária (UNTCAH). DW was then selected as an implementing partner in
the selection process approved by the Angolan Government and the UNDP.

3.2          Implementation and Operation of the Project (2004 – 2007)

The method of implementation was selected based on the most appropriate forms of ICT in cost
savings of equipments and service levels of telecommunications. The implementation of the Project
started in 2005 where DW already operated an email server in the community Telecenter in Huambo.
In 2006, Angonet installation and operation of community network has also taken place in similar
corresponding community Telecenters in Luanda and Malanje. Cabinda, Kuito, Uige and Zaire are
scheduled with similar installations using VSAT and wireless network infrastructures in 2007.

4.           Networking Equipments

** Initial cost of equipments purchased for Angonet

                                                          Luanda             Huambo              Malanje
 Networking          Tel Sat – equip                           $890.00
                     Satelite Disk – equip                                      $26,750.00          $26,750.00
                     Computers                               $10,091.20         $10,091.20          $10,091.20

                       Monitor/Teclado/Mouse                                                                                      $223.00
                       LAN and cables                                           $369.20                                           $127.40
                       HUB -24 ports                                            $142.00                   $142.00
                       HUB -16 ports                                                                                              $142.00
                       Server (Dial-up connection)                                                    $10,000.00
                       WiFi antenna                                                                   $21,380.00             $13,500.00
 Power                 A/C                                                      $668.00                  $1,947.20
                       UPS and Batteries                                        $494.00                  $1,766.00                $494.00
                       Generator                                           $2,800.00
                       Solar Power – equip                                                            $14,000.00
 Office                Photocopier                                         $4,444.00                     $4,444.00               $4,444.00
                       Printer HP                                               $950.00                   $950.00                 $950.00
                       Scanner                                                  $818.00                   $184.20                 $184.20
 Accessory             Printer Control Internet                            $3,000.00                                             $3,000.00
                       Extension Electric & Interrupter                          $20.00                     $57.90                 $20.00
                       Ilumination & Farne                                       $78.70
                       Software Control Internet                                                          $461.00
                       LAN and cables                                                                     $300.00
                       Fan                                                                                  $86.40
                       Flash disk                                                                         $150.00                 $150.00
 Facility              Furniture                                                $200.00                  $2,000.00                $460.00
 Misc                  Rehabilitation Telecentre                           $3,500.00                     $3,278.50               $7,000.00
                       Travel and expenses                                                               $4,000.00               $4,000.00
 Total (US$)                                                              $28,465.10                 $101,988.40             $71,535.80

5.          Operation and Services

Quarterly Budgets

                                            Luanda                                 Huambo                               Malanje
                                         TVCABO                           MULTIPLA - IP Planet                   MULTIPLA - IP Planet
                                 128Kbps Up / 512Kbps Down              94Kbps Up / 256Kbps Down               64Kbps Up / 128Kbps Down
                                                          Total                                  Total                               Total
                                 Cost       Nº Unit                 Cost          Nº Unit                      Cost    Nº Unit
                                                          Cost                                   Cost                                Cost
 ISP service                        230            6      1,380.0       2250              12     27,000.0       1500         3        4,500.0
 Paper (A4)                         6.25           4         25.0        6.25             64       400.0        6.25       11            68.8
 Paper (A3)                             8          2
 Tonner Printer                     217            2        434.0        217              10      2,170.0        217         3          651.0
 Tonner Photocopier                 115            2        230.0        115              15      1,725.0        115         3          345.0
 Electricity                                                             150              12      1,800.0
 Rent                                                                    500              12      6,000.0
 Technical assistant                                                     500              12      6,000.0        200         3          600.0
 Cleaning lady                                                                                                  62.5         4          250.0
        Total (US$)                                    $2,069.00                               $45,095.00                          $6,414.80

Monthly Costs

                                            Luanda                                 Huambo                               Malanje
                                         TVCABO                           MULTIPLA - IP Planet                   MULTIPLA - IP Planet
                                 128Kbps Up / 512Kbps Down              94Kbps Up / 256Kbps Down               64Kbps Up / 128Kbps Down
                                                          Total                                  Total                               Total
                                 Cost       Nº Unit                 Cost          Nº Unit                      Cost    Nº Unit
                                                          Cost                                   Cost                                Cost
 ISP service                        230            1        230.0       2250               1      2,250.0       1500         1        1,500.0
 Paper (A4)                         6.25           2         12.5        6.25              4         25.0       6.25         4           25.0
 Paper (A3)                             8          1

 Tonner Printer                    217           1      217.0        217             2             434.0        217          3        651.0
 Tonner Photocopier                115           1      115.0        115             2             230.0        115          1        115.0
 Electricity                                                         150             1             150.0
 Rent                                                                500             1             500.0
 Technical assistant                                                 500             1             500.0        200          1        200.0
 Cleaning lady                                                                                                  62.5         2        125.0
          Total (US$)                                $574.50                               $4,089.00                             $2,616.00

** ISP services cover almost more than half of its operational costs. Periodic revision of ISP and
   network vender is recommended for cost comparison.
** Confirm details of each service level and include or exclude, relevant or irrelevant services.
** Profit report from each Telecenters can be collected on monthly bases to visualize landing costs and
   ROI for the Angonet operations.
** Confirm the necessity of cleaning lady in Malanje.

6.           Angonet Network Structure

** Exhibit 2- Angonet Network Diagram

7.           Evaluations

Findings of Angonet infrastructure and its’ ICT adaptability in relation with greater communication
markets are organized into following two sections:

                    Details of Findings, Strengths, Weaknesses, and Recommendations in Telecenters
                    ICT Indicators for Angola and Angonet

7.1          Details of Findings, Strengths, Weaknesses, and Recommendations in Telecenters

The implementation of Telecenters in Luanda, Huambo, and Malanje were evaluated by field research
and through technical briefings. The evaluation methods applied such are reviews of project
documents, informal and formal discussions with key stakeholders, user and client interviews and other
participatory techniques.

Luanda (FONGA)








            8:00 -      9:00 -   10:00 -   11:00 -   12:00 -    13:00 -    14:00 -       15:00 -      16:00 -     17:00 -   18:00 -   19:00 -

             8:00 -      9:00 -      10:00 -     11:00 -     12:00 -   13:00 -       14:00 -        15:00 -     16:00 -   17:00 -   18:00 -   19:00 -   Total
  Daily        0           2           5           6           1         0             3              4               5     6         1         0        33

                        Male                    Female
                                                                           User            Average            Total
                        80%                      20%
                                                                          Facility         Runtime            Users
    User       17 and       18 and       17 and      18 and               Capacity          (Hrs)             Daily
 Breakdown     under         over        under        over
                   5%          75%         0%          20%                       8              2              33
                                                                                 ** Excluded
                                                                                      Administrator (user node)
                                                                                     Printer and other utility nodes

                                                                                               Male 80% 17 and under
                                                                                               Male 80% 18 and over
                                                                                               Female 20% 17 and under
                                                                                               Female 20% 18 and over

        Local computer network (LAN) is connected to Internet using TV-Cabo cable connection.
        Facility is jointly shared with FONGA, a local Angonet beneficiary. Telecenter enables 8
        simultaneous users and averages 33 users daily. Majority of users are male students within the
        community using Telecenter as a major source of research and information exchange.
        However, FONGA has the most female users making up 20% in comparison to Huambo and
        Malanje. Day to day Telecenter operation is out sourced to FONGA staffs. Network
        configuration and management is controlled by DW. Majority of the Telecenter operational
        staffs are also female. For more female participation in the field of ICT, FONGA model can
        be initiated to tackle gender dividing issues in Angola.

Immediate Beneficiaries:
       National and International CSOs (12),
       UTCAH (Cable)
       FONGA (LAN)

         Facility space and location of having primary and secondary schools near the Telecenter
         provides FONGA with the potential of becoming an educational community center. High
         number of female Telecenter operators encourages more female participation in utilizing the
         infrastructure. Telecenter’s location in the capital makes equipment procurements, logistics
         and service maintenance feasible in comparison with Huambo and Malanje.

       Facility and network infrastructure can be more utilized.

      Further facility utilization is recommended to increase users especially in between usage
      peaks. To increase users, coordination with local beneficiaries, such as local government and
      educational institutions for organizing curriculums for schools involving teachers and students
      are highly advised. More publicity is needed to reach out to the people in the community.

           Improvements can be observed, however, community building program can be implemented
           by cleaning the garbage that exists in the facility vicinity to create safe and welcoming
           environment. Onsite visits and capacity building programs can be designed for the people of
           the community to increase users.









           8:00 -      9:00 -      10:00 -       11:00 - 12:00 - 13:00 - 14:00 - 15:00 - 16:00 -                             17:00 - 18:00 - 19:00 -

              8:00 -      9:00 -      10:00 -      11:00 -      12:00 -     13:00 -   14:00 -      15:00 -        16:00 -   17:00 -   18:00 -   19:00 -   Total
  Daily         3           5           6              6          6           6          2           6              6         6         6         4        62

                         Male                    Female
                                                                               User       Average        Total
                         95%                      5%
                                                                              Facility    Runtime        Users
    User        17 and      18 and       17 and        18 and                 Capacity     (Hrs)         Daily
 Breakdown      under        over        under          over
                    0%          95%         0%             5%                     6          1.5             62
                                                                                  ** Excluded
                                                                                      Administrator (user node)
                                                                                      Printer and other utility nodes

                                                                                                Male 95% 17 and under
                                                                                                Male 95% 18 and over
                                                                                                Female 5% 17 and under
                                                                                                Female 5% 18 and over

        LAN is connected via VSAT using Multipla as a local ISP for Internet connectivity. Wi-Fi
        and Cable connections are also used to connect with CSOs’ community network. Dial-up

           connection is also provided for external users. In comparison with Luanda and Malanje,
           Huambo has the lowest user capacity. However, Huambo has the most users in utilizing the
           network averaging 62 users daily. Majority of users are male students within the community
           using the Telecenter as a major source of research and information exchange.

Immediate Beneficiaries:
       ADRA, CEP/BAD, Mubela, RNA, Scuk, World Vision (Wi-Fi)
       CCF, OIM (Cable)
       DW Huambo, Telecenter users (LAN)
       External Clients: NGOs’, Local Government Institutions, Churches (dial-ups)

         Facility is being utilized to its’ fullest for the majority of its’ operational hours. Users
         understand the significance of Internet in the field of research and communication. Angonet
         technical staffs provide prompt and direct client support when needed.

       Due to limited number of workstations, long waiting line for users exists. Encouragement of
       female users can be addressed since only 5% make up female users in Huambo. There is a
       decrease in the number of users due to new competition with the emergence of four new cyber
       café in the city.

      Future expansion of the facility and bandwidth upgrades are strongly recommended in order to
      meet the needs of civil society and local population. Simply changing the layout of
      workstations in the Telecenter can create more space for additional PCs and users. Because of
      lowest female utilization at 5 % in comparison with Luanda and Malanje, female
      empowerment program can be designed and implemented.









       8:00 -       9:00 -     10:00 -     11:00 - 12:00 - 13:00 - 14:00 - 15:00 - 16:00 -                   17:00 - 18:00 - 19:00 -

             8:00 -          9:00 -      10:00 -    11:00 -    12:00 -   13:00 -     14:00 -     15:00 -       16:00 -   17:00 -   18:00 -   19:00 -   Total
  Daily         0              2           3             3       2         2           0           0             3         4         4         3        26

                       Male                      Female
                                                                           User        Average         Total
                       90%                         10%
                                                                          Facility     Runtime         Users
    User        17 and        18 and      17 and     18 and               Capacity      (Hrs)          Daily
 Breakdown      under          over       under       over
                35%            55%          0%           10%                   6           1.5          26

                                                             ** Excluded
                                                                Administrator (user node)
                                                                Printer and other utility nodes

                                                                    Male 90% 17 and under
                                                                    Male 90% 18 and over
                                                                    Female 10% 17 and under
                                                                    Female 10% 18 and over

        6 client PCs are set up and Telecenter users are connected to Internet at 128kbps downstream
        and 64kbps upstream using Multipla VSAT system. The system is the slowest of all Angonet
        Telecenters. Wi-Fi connections are scheduled for implementation to connect local CSOs and
        business in 2007. The facility is provided by and located next to the building of the
        Provincial Government of Malanje. Preparatory school is also in the close walking distance
        from the Telecenter. Due to this location specification, 30% of users are governmental
        officials and 70% are local students. Malanje has the highest percentage of the younger
        generation, age 17 and under making up 35% of the total users, utilizing the Telecenter. The
        younger users are more inclined to use Internet and multimedia applications on daily bases.
        There are 3 other cyber cafés in Malanje and they have been in operation before Angonet
        Malanje. Day to day operation of the Telecenter is outsourced to an ADRA staff. Since
        Telecenter is operated and overlooked by one staffed person, the facility shuts down for one
        hour during lunch break. Network configuration and management is controlled by DW
        Huambo staffs due to similar network configuration using VSAT connection.

Immediate Beneficiaries:
       Religious Institutions, Local CSOs, Small Businesses (WiFi schedule for implementation in

         Facility capacity and location contributes to user accessibility. Facility is also feasible for
         future upgrades. Strong support and understanding by the Provincial Government of Malanje
         for the Angonet Project.

       Current 128Kbps downstream and 64kbps upstream VSAT connection causes problems for
       Internet users during usage peaks. Complaints has been reported with regards to the slow
       Internet connection.

      Upgrading the bandwidth from narrowband to broadband can be considered after analyzing
      the bandwidth utilization report. Timing the upgrade with the WiFi implementation that is
      scheduled in 2007 is recommended. Examining the current VSAT service agreement with
      Multipla or changing of the ISP can be considered with cost performance analysis. Because of
      physical obstruction, re-location of the parabolic antenna is recommended and discussions
      with Multipla need to be scheduled.

External Users (Luanda, Huambo)


           Internet, e-mails and web server service are provided to external clients via dial-up. Clients in
           Luanda can access Angonet through their local ISPs. External users in Huambo can access
           through Angonet Huambo. Huambo operation model can be applied for all regional external
           users. All external clients are sourced through Nexus. However, requests from external
           clients are first handled by the Angonet staffs. Client PC support is also provided to external
           users for system updates and trouble shooting.

Immediate Beneficiaries:
       NGOs, Local Government Institutions, Religious Institutions, Individuals (dial-up)

         Flexible and prompt support for Angonet registered users.

       Increase in workload of Angonet staff can be predicted as users increase. User data (user list)
       is not efficiently managed.

      User data can be managed by creating information sharing system using share files.

**    All data in the evaluations were collected during November and December (holiday seasons).
**    Yearly user data and Telecenter records need to be collected for broader project evaluations.
**    Telecenters are in operation from Monday thru Saturday.
**    Operational hours are subject to change with seasons.

7.2        ICT Indicators for Angola and Angonet

Set of ICT indicators developed by Pyramid Research can be used to provide comparable measures in
communications infrastructures, investments, revenues and traffic flows of developed and developing
country markets around the world. Communications markets will move through series of steps to reach
the next and subsequent stages of the Internet revolution. ICT4D in Angola will undergo a series of
different phases simultaneously depending on regional economical characteristics.

                        of the
                   Networked World

                                                                    B2C e-commerce

                                                             B2B e-commerce

                                                      Content Aggregation

                                                 Software Service



Path of the Internet Revolution

Phase 1: Foundation of Adequate Infrastructure

         This is the initial step to accelerate the pace of Internet diffusion and the growth of a
         networked economy. These markets that have not established a critical momentum in the
         most basic stage of establishing infrastructure, will not only forgo the lost opportunity of basic
         connectivity, but also will have the magnifying effects in subsequent stages spurred by the
         Internet. The remote provinces of Cabinda, Uige, Zaire and Kuito are in this phase in Internet
         Revolution. Digital inclusion of these provinces is inevitable for balanced economical
         development of Angola.

Phase 2: Commencement of Utility

         Once connectivity reaches critical mass, the utilization of infrastructure begins. Software such
         as the World Wide Web opened the Internet to an entirely new population with its feature rich
         and user friendly interfaces enabling broad range of users. Currently operating Telecenters in
         Luanda, Huambo and Malanje are at this commencement phase of the Internet Revolution.

Phase 3: Local Content

         The next phase in the utility creation is the development of local contents. Using open source
         platforms and share/freeware applications will reduce cost in development and utilization of
         local contents. Multilateral joint-ventured projects can be initiated by the local universities
         and institutions and with other Portuguese speaking countries in the field of research and
         development. Contents such as digital archives on Angonet website (
         managed by DW, already provides wide ranges of research studies and evaluations in the field
         of peace building, sustainable development and humanitarian assistance in the public domain.
         The process of content aggregation is an important step in enhancing utility creation and is an
         asset for researchers, policy makers and individuals across boarders. Management of
         intellectual property rights and user policies need to be established for content aggregation.

Phase 4: Business to Business (B2B) e-commerce

         The next phase of utility creation is B2B e-commerce. In this phase, business economic
         model shifts and new distribution channels are created to redefine productivity. New
         legistration and/or policies needs to be established by the Government of Angola and the
         enterprises for ICT secure platforms and services.

Phase 5: Business to consumer (B2C) e-commerce

         With the emergence of B2C e-commerce, the revolutionary impact of the Internet sets in as all
         processes alter in services and duties (education, healthcare, retail, paying bills and taxes, etc).

Phase 6: Multimedia Applications

         Multimedia phase can be witnessed in the developed country markets. While this phase
         continues the notion of utility creation, it stands to be one of the most significant phases as it
         paves the way for an entirely new age of interactive communications. The possibilities of
         what may emerge remain to be seen as no country is fully in this stage.

Future Outlook:

A critical precursor to the Internet revolution is basic connectivity regardless of technology. It is next
to impossible to envision an Angolan fixed line communication market with less than 2 % voice
penetration leapfrogging into Internet connectivity. With the rise of mobile communications in
Angola, the voice connection will be rapidly achieved than fixed line implementations. Internet access
can also be realized with the deployment of highly compact versions of the Web and e-mail service

                                                   - 10 -
functions using 3rd Generation (3G) mobile communications platforms. As communication market
grows in Angola, these technologies will become more feasible to be deployed.

In Angola, all-IP CDMA network solutions are preferred as opposed to a traditional wired or wireless
network for voice and data mobile platforms due to its cost-effective means of providing both basic and
advanced forms of mobile communications. In addition, operators can distribute the network elements
in an all-IP network, thereby enabling local calls to remain in the local domain. Instead of all traffic
being backhauled to a central point-of-presence, local traffic is directed to the nearest local gateway.
This results in reduced transmission costs and significant operational cost savings for the operator when
compared to traditional voice networks. Significantly greater operational cost savings are derived from
the use of alternate call-transport media. This transition will first occur in Luanda, where greater
market of Angola lies. With the market growth reaching the multimedia phase, following mobile
networking features and capabilities currently available in Japanese mobile market can also be

         Internet (Google, Yahoo)
         Configurable databases
         Online distribution games
         Online music (MP3s, i-tunes)
         Instant Messenger
         Navigation by GPS
         Scanning features linked with barcodes to receive in-depth information for products in ads and
         Disaster rescue guidance
         Crime prevention buzzer (with the automatic report system to the police)
         Viewing and listening to TV and radio (FM/AM)
         TV phone
         Varying degrees of image enhancement capabilities, such as the option to create borders, to
          create animations.
         Recording and playback of voices, music, movies and pictures
         E-money service and various certification functions through RFID IC tags
         Fingerprint/face certification system for the protection of personal data
         Mobile phones with HDD (Hard Disk Drive)
         Mobile centrex service with wireless LAN
         Faster software development with pan-OSes (Symbian OS, Linux)

All-IP CDMA network solutions are especially useful for the provinces where much of fixed
communication infrastructure has been destroyed during the war. However, for Internet connectivity,
satellite connections will continue to remain as the only alternative means of communication for it is
able to counter the terrestrial constraints and cost factors in the deployment of communication
infrastructure in the provinces. This condition may change with the land development and the
construction of roads across Angola as regional economies develop in the years to come. With
economic capability of Angola being the second-largest producer of oil in sub-Saharan Africa, which is
also expecting 26% GDP growth for 2006; rate of development can be accelerated with the strong
leadership and transparent policy implementations by the Angolan Government.

8.        Conclusion

To envision the future development of the Angonet Project, following should be prioritized and
achieved during the later-term of the project:

             Priority 1 - Achieving ICT Accessibility for Capacity Building
             Priority 2 - Achieving Sustainability through Competition Vehicle

8.1       Realizing ICT Accessibility for Capacity Building

                                                 - 11 -
Angonet should focus on establishing Telecenters to provide ICT tools in the areas where basic
connectivity is limited. Immediate implementation of Telecenters in Cabinda, Kuito, Uige and Zaire
should be realized without further delay to avoid magnifying effects of lost opportunities. Telecenters
in the provinces will bring ICT exposure to the community and should lay the foundation in the region
for coming utility creation.

The Internet has higher social entry barriers than voice and it requires literacy and IT knowledge at a
minimum. As enduring a development of the Angonet project, the increased involvement of
individuals in basic level of education is required to aspire a significant participation in the Internet
revolution and knowledge based economy. Technology skills can be strengthened through structured
training programs. By facilitating their own analysis of their information and communication needs,
the project could make relevant technologies accessible and, more importantly, provide opportunities to
improve basic communication skills.

The Angonet project encourages capacity building of partner organizations, religious institutions and
local businesses by linking to Angonet, a civil society network. Value addition of ICT for CSOs can be
observed in all three locations; Luanda, Huambo, and Malanje. ICT have filled an important gap by
improving effectiveness and efficiency in the communication providing relatively quick access to
specific information to claim the entitlements. Joint cooperation with the CSOs can be initiated for
developing local programs and contents using ICT tools.

8.2       Achieving Sustainability through Competition Vehicle

Angonet should focus on achieving sustainability to operate Telecenters and civil society network by
promoting cost recovering strategy from the provision of services. Not only by reducing of initial and
landing network costs for future implementations, but also by creating client oriented social enterprise
business model to generate incomes. Business model should include descriptions of how Angonet can
generate income and can sustain itself by providing more value to its clients than the competitors.
Income generated from user fees can be applied to cover running costs and further development of the

The lowering of network cost involves re-examination of technical solutions and equipment utilization
by analyzing initial and landing costs. Cost reduction for upgrades to increase users can be
simultaneously achieved by making or using second hand PCs and installing open source platforms and
softwares. To increase users and quality of services, reinforcement and improvements of current
community Telecenters are also needed. Such reinforcement and improvements can include and not
limited to:

         Producing pleasant and sustainable environment (creating information community hubs)
         Facility utilization (layout changes, open spaces)
         Food and beverage services
         Capacity building contents (resources and programs of Angonet)
         Editorial contents (books, magazines, educational games and tools)
         Entertainment contents (DVDs, music library)
         Trainings and seminars (workshops)
         Digital Archives (guidelines for managing intellectual property rights)

Furthermore, by utilizing Angonet resources and programs as a competition vehicle, which makes
Angonet distinctive from any other Internet cafés, is a key for developing a sustainable social enterprise
model. Resources and programs of Angonet include and should not be limited to IT equipment
inventory, human resources, and capacity building programs. Capacity building programs, such as e-
business seminars can be developed in direct relation with local business. Changes on a higher level of
the pyramid which have more impact on the business, will result in changes on underlying teirs and that
a business model can only be implemented successfully in the process of supporting ICTs.

                                                 - 12 -
                                                                   Impact on

                             Information Communication

Lastly, ICT can only be a tool for personal growth and economical development. Angonet project must
use its asset to the fullest, vitalizing Telecenters as community information hubs to work with the
community to achieve sustainability for its operation for civil society.

9.      Project Members

Project Coordinator:     Olívia Augusto        

Supervisor:              Mauro Rodrigues       
Finance Assistant :      Elizeth Dumba         
Technical Assistant:     Bernardo Cangulo      
Logistic Assistant:      Vangrico Rocha                  logí

Supervisor:              Jonas Estevao         
Technical Assistant:     Maria Augusta         
Technical Assistant:     Alziro Pinto                    NA

Supervisor:              Carlos Aquiar         

- Development Workshop
- Acção das Igrejas em Angola (AIA/CAA) | Church Action in Angola
- Christian Aid
- NIZA, Dutch Istitute for Southern Africa
- One World Action
- FONGA Fórum das Organizações Não-Governamentais Angolanas
- CONGA Comité das Organizações Não-Governamentais Angolanas
- Programa das Nações Unidas para o Desenvolvimento Sustentável
- UTCAH, Unidade Técnica de Coordenação de Ajuda Humanitária
- Usuários da AngoNet
- Rede de APC (rede internacional de ONGs)

Regional African Networks
- SANGONET Africa do Sul
- MANGO Zimbabwe
- Ebonet fornecedor de serviços Internet
- SARDC Centro de Documentação Regional de Africa Austral

                                                - 13 -
- AIA Africa Information Afrique
- Cronica Informativa sobre a Africa Austral

SHIBATA Masakazu
UN Volunteer ICT Specialist

                                               - 14 -