Get documents about "A HIVE OF ACTIVITY
Document Sample
The latest happenings within The Carrier Group
What’s INSIDE
BROCHURE DESIGN SUCCESS
Top marks from both Waveney and
Cotswolds for their 2011 guides
A HIVE OF ACTIVITY
Carrier now home to Modern Beekeepings online distribution
When Falmouth TIC flooded, Carrier stepped in to help
CARRIER TO THE RESCUE
and much, much more...
www.thecarriergroup.co.uk
02 | GENERAL NEWS
THE TIMES ARE CHANGING – AGAIN!
Hello, We have been trading for nearly twenty Our contact centre provides complex customer Many thanks to all of our customers for their
years and have seen many changes during contact capabilities, from basic information continued support, and of course all our staff
that time in so many areas – staff, customers, provision to transactional ordering (hotel bookings, without whom we would not have been as
services, systems and so on. And of course mail order, tickets) and customer complaints. successful as we have!
one area of major change has been, and Database management and profiling has become
continues to be, in the use of the internet and an integral part of our direct marketing provision,
electronic marketing. enabling clients to become more targeted and
cost-effective. Design and print, including holiday
Whilst there are many clients whose research guide production, are essential to ensure that the
demonstrates that they have good reason to quality, response rates and return on investment All the best, Bob
maintain marketing strategies with an emphasis on are maximised when using direct mail or other
traditional print and advertising, even they are forms of communication. A full range of web
apportioning significant amounts of their budgets services are provided, including design, build and
to their web site developments and electronic hosting of sites, search engine optimisation,
marketing. In addition, many clients are examining e-newsletters, email marketing and online
their consumer databases more thoroughly and shopping. Mail order fulfilment is a significant
when coupling this data with research data growth area for our company, with new clients
empowers them to deliver increasingly targeted including overseas businesses who want a
and cost-effective marketing. cost-effective and efficient UK base, without the
Some of you might not be aware therefore of the need to invest in premises, equipment and staff.
ever increasing range of services we provide - we I hope you will take a small amount of time to read
are far more than a call centre, fulfilment and through the articles in this newsletter, and see how
mailing house operation. we continue to move forward and change with
the times!
MAIL ORDER ON THE MOVE
MODERN BEEKEEPING
TAKING BEEKEEPING INTO THE 21ST CENTURY
Traditional beekeeping Growing a business out of a hobby is a fairly well-trodden path. In the
in the UK uses wooden case of John Laidler, the owner of Carrier Direct Marketing client Modern
hives and the vast Beekeeping, the hobby was of course beekeeping.
majority of beekeepers
in the UK use hives Traditional beekeeping in the UK uses wooden hives industry best practice and going to someone who
and the vast majority of beekeepers in the UK use specialised in that kind of work was the best
which were designed hives which were designed many decades and in way forward.
many decades and in some cases a century or more ago. Wood is of Today, Modern Beekeeping is run from a small office
some cases a century course a natural product and has an inherently in Kingsbridge with all order fulfilment, storage and
or more ago. Green image but top of the range wooden hives are distribution handled by Carrier Direct Marketing.
made of imported Western Red Cedar and are very One of the major advantages of this arrangement is
expensive. In other parts of Northern Europe the the company only pays for the storage it uses. When
position is very different, for example in Denmark they had their own store it had to be paid for
today literally 99% of new beehives sold are made of whether it was empty or full and given the seasonal
plastic, with many of the 1% sold in wood being to nature of beekeeping this was not efficient.
an old design and are bought as garden ornaments.
Modern Beekeeping began importing polystyrene MODERN BEEKEEPING ALSO BENEFITS FROM
beehives and other European sourced beekeeping THE VERY COMPETITIVE RATES FOR SHIPPING
equipment into the UK about five years ago, THAT CARRIER DIRECT MARKETING HAS
operating out of a small industrial unit in NEGOTIATED WITH ITS SUPPLIERS.
Kingsbridge, South Devon. The business steadily
grew and reached a point where at the start of 2010 Carrier Direct Marketing now responds to all internet
they either needed to move to larger premises or orders, mail orders and also, using a small group of
look at an alternative strategy for expansion. In 2009 trained staff, telephone orders. The latter, given the
John Laidler had done some consultancy work for technical nature of many enquiries from beekeepers
Renault Trucks and visited their huge parts was a potential risk area but close working between
distribution facility near Lyon. This visit convinced Carrier Direct Marketing and Modern Beekeeping
ensures even the most difficult question is quickly
JOHN LAIDLER him that when it came to storage and distribution
answered. “It was an area I was a little concerned
his own small company was a long way behind
despatch
WAVENEY DISTRICT COUNCIL After a number of years of
commissioning different elements
of our marketing campaign in separate
In July Carrier Direct Marketing were tenders, we decided to combine our
appointed by Waveney District Council Sunrise C Design, Print, Sales, Lead Generation
East Anglia‘s
SUNRISE
to carry out much of Waveney’s tourism oast and Distribution into one large tender
COAST
East Anglia
LOWESTO
FT | SOU
THWOLD
| SOUTHER
N BROADS
to drive down costs. Carrier Direct
marketing activity. We have already
A breath of
fresh air in
SPRING,
SUMMER
, AUTUMN
AND WIN
TER 2011 Marketing were subsequently
designed, produced and mailed the successful in winning the bid for
new Theatre Programme. Our attention producing all elements of our
is now focused on marketing the 2011 marketing campaign for 2011 and 2012.
Sunrise Coast Visitor Guide. The results have seen a notable financial
LOWES
TOFT |
YOUR
cost saving, as well as a reduction in the
SOUTH
OFFICIAL
Our team will also be looking at all aspects of
WOLD |
GUIDE
amount of time team members have had
SOUTH
to holidays
ERN BROAD
The Sunr on
Waveney’s on-line tourism marketing activity; reviewing
ise Coas
t
S
to spend on the guide production and the
break
YOUR OFFICI
the website and introducing e-marketing and social DAY
AL
marketing campaign, Carrier Direct
GUIDE
See the
sun
else at Eas rise before any
2011
media campaigns. t Anglia’ one
s premie
r coastal
Marketing have been understanding to our
EE
destination
FR
www.marinatheatre.co.uk
Box Office 01502 533200
Autumn/Winter
Throughout the contract Project Manager Ian needs and delivered exactly what we have
2010/11
Parkington will work alongside the Tourism asked for.
Department team. The new arrangement has
Asa Morrison
already generated substantial cost savings for
Waveney Tourism, matched by the input of additional Principal Service Manager - Culture,
resources, new expertise and creative input. Resident at the Marina Theatre
Tourism, Sport and Leisure Development
Waveney District Council
SEARCH ENGINE
OPTIMISATION
Customer Maze has completed its first 12 months
working with various clients on their search engine
optimisation and we’re pleased to report that it’s been
a great success!
Rothay Garden Hotel in Grasmere, Cumbria and The Brooklands
Hotel in Surrey are just 2 of CML’s clients that have witnessed great
Queen Trap system – an example National Hive – an example of a improvements with their website’s performance since beginning
of an item made up of many parts. polystyrene beehive assembled.
the optimisation programme.
about when we started”, says John Laidler, “because the staff were clearly Customer Maze began by evaluating the websites and their search
not beekeepers and to begin with their knowledge of our products was engine rankings, before agreeing priority search phrases with the
inevitably limited. However, together we have quickly built up a good client. Each website was then fully optimised using these phrases
store of experience and the standard questions customers ask about and on-going link building takes place to encourage inbound links
sizing clothing or what equipment to buy can be answered immediately from directories and quality websites with a topic relating to
by the Carrier staff and the more obscure questions are relayed to my websites through monthly PR article submissions and regular
office and either an answer provided or we continue the dialogue with monitoring of the priority search phrases.
the customer directly.” Typical customers of Modern Beekeeping will As a result of this ongoing optimisation, Rothay Garden Hotel can
order several items at once and each item is itself made up of several now be found in Google’s top 10 rankings for its priority search
parts. “Even just a simple hive is made up of over a dozen separate items phrases and has seen its listing improve from not even being in the
and the permutations of hive quantities and configuration are almost top 100 rankings for ‘Hotels in the Lake District’ to now appearing
endless but Carrier Direct Marketing has been up to the challenge. We 7th in the results for that search phrase. We’ve even got them to
have helped and our website now generates a picking list for each order, No.1 for ‘Hotels in Grasmere’.
but identifying the parts in the store and subsequently safely packing Brooklands Hotel in Surrey is a new hotel that only opened in
them for shipment are not trivial tasks.” March 2010, so it’s great to see such a new website performing this
Another advantage of the partnership with Carrier Direct Marketing for well. The Brooklands Hotel website can now be found in the top 5
Modern Beekeeping is it has allowed them to concentrate on promoting rankings for all of its priority ‘Surrey’ search phrases after a standing
and expanding the business, whilst leaving much of the day to day work start in March (new website!). The site now boasts over 15,000
of order fulfilment and despatch to Carrier Direct Marketing. “I remember”, visitors per month and generates over 150 bookings per month via
John says, “ in the early days I was running round trying to answer its website.
telephone calls and wrap up parcels all day and this meant I rarely had Call Customer Maze on 01904 628034, or visit our website at
time to stand back and look where the company was going. I can now www.customermaze.com to find out how we could help you to
spend much more of my time working on our website, looking for new maximise your online position.
products and promoting the company than we ever could before.”
www.thecarriergroup.co.uk
04 | NEW CLIENTS / NEW CAMPAIGNS / NEW SERVICES
NWDA TOURISM
As part of the judging process, Customer Maze were
required to visit or stay overnight with each of the short
listed finalists in the following categories:
AWARDS 2010 •
•
Bed and Breakfasts
Small Hotels
Customer Maze were commissioned by the • Large Hotels
Northwest Development Agency for the second year • Small Visitor Attractions
running to conduct the mystery shopping element of • Large Visitor Attractions
their 2010 Regional Tourism Awards.
Detailed reports were provided
Organised by the Northwest Regional Development Agency
for each of the finalists in these
(NWDA), the 2010 England’s Northwest Tourism Awards once
categories and the overall scores
again celebrated the best of the region’s tourism sector, providing
were presented to the judging
a showcase for industry best-practice and top-quality tourism
panel in order to advise and help
businesses in Cumbria, Lancashire, Greater Manchester, Liverpool
with the final decisions. Customer
City Region and Cheshire.
Maze were also invited to sit on the
judging panel and were involved in the final decision making.
Each short listed finalist received a report detailing the on site
mystery shop that took place and follow up feedback was
provided, where necessary, via telephone, email or visit with the
mystery shopping company director.
EMAIL MARKETING
TOURISM BRITISH COLUMBIA CROWN PRIDE
NATURALS
Tourism British Columbia is www.crownpride.co.uk
recognised as a leader in tourism
Crown Pride Naturals joined us back in August
marketing and development, to provide a mail order service off the back of
responsible for marketing the their website. Crown Pride produce hair care
Super, Natural British Columbia® products which are suitable for all curly hair
brand to the world. types regardless of your ethnicity, be it
Caribbean, African, African-American, Bi-racial,
Since becoming a Crown corporation in June Caucasian, and lots more. Whatever your
1997, Tourism BC’s mandate has been to promote styling choice; natural, relaxed, perm,
development and growth in the tourism industry, colour-treated, afro, braids, twists, dredlocks be
to increase revenues and employment throughout British Columbia, and to increase the re-assured that their natural hair care products
economic benefits for all British Columbians. will provide the moisture and strength needed
Tourism BC works closely with British Columbia’s tourism industry to promote and develop for dry, brittle and /or damaged curly hair.
tourism throughout the province and to ensure the continued long-term growth and Crown Pride Naturals products are made of
prosperity of BC’s $9.8 billion industry. natural ingredients such as butters, oils, plant
Tourism BC markets British Columbia as a preferred travel destination to consumers and derived proteins, honey and its derivatives and
the travel industry through a variety of joint marketing and promotional campaigns in herbs. They even went as far as using
countries around the world. Eco-certified emulsifiers and surfactants in the
majority of their products.
Led by a 15-member Board with full management, financial and legal authority, Tourism
BC is funded through a percentage of provincial hotel room tax and an annual grant. Carrier Direct Marketing receive the orders daily
by CSV file and produce a packing note to go
Linda Shelton TBC instructed us back in September to keep control of their mailing list with the delivery, which is sent by recorded
management to ensure it is clean and up-to date, email reporting to provide our client delivery by our warehouse team. In the event a
with detailed statistics to aid decision making in the future and mailing of the final copy. customer has a query on a product or would
In addition to this we setup preference centre which is an on-line form that allows each like some assistance they may contact our
recipient to update their subscription details and opt out if they so wish and completed a contact centre hot line.
A/B split testing exercise which successfully came back advising our client which subject
line would prove to be most successful.
LOGO
www.tourismbritishcolumbiabeherebc.createsend4.com
despatch
SOUTHPORT, ENGLAND’S
CLASSIC RESORT COTSWOLDS TOURISM
For the second year running Carrier Direct
Marketing are pleased to be undertaking the Significant changes are taking place
direct mail of the Southport brochure. in the marketing of the Cotswolds region.
Southport, England’s Classic Resort, lies on the For 2011, the three existing guides of the Cotswolds, Cheltenham and Gloucester has been
coast just 20 miles north of Liverpool and is a
combined into one Visitor Guide for the new Cotswolds, Gloucester and Cheltenham
traditional Victorian seaside town;
it is also home to the UK’s oldest iron pier. The Tourism Partnership.
direct mail brochure will be landing on To ensure a professional and comprehensive transition
doorsteps in early February 2011. Cotswolds Tourism and their partners contracted Carrier
Direct Marketing to undertake the entire project from Cheltenham & Gloucester
design and advertising solicitation through to final
TOGETHER production. The Carrier team have been working
alongside the Cotswold Tourism Officers led by Sally
AGENCY - FOR 2011 Graff and are involved in all aspects of the production
Carrier Direct Marketing will be working from booking-form design to advertising solicitation
with the Together Agency on the brochure and proofing.
distribution and fulfilment of the Worthing
2011 guide. Carrier Direct Marketing have The new guide arrived from the printers in December
worked with Worthing for the past 9 years and Carrier will also be undertaking the fulfilment and
and are pleased to be entering into this new distribution activity. Visitor Guide 2011
Your essential guide to places
to stay or visit
partnership with the Nottingham based www.cotswolds.com
Together Agency.
PREMIER COTTAGES
The new 2011 Premier Cottages
brochure was delivered in October.
This year the brochure has been
re-vamped and is even bigger and
brighter, reflecting Premier’s
www.bighams.com continued growth.
Bighams produce a ready made range of top quality delicious meals. We have worked with luxury self-catering specialists,
Charlie Bigham came up with this brand new range specially designed to Premier Cottages, for over five years. Starting as a simple mailing task
give couples the chance to steal back some time together. So, turn off the our role has evolved into a full service project, including brochure
phones, dim the lights, crack open a bottle and enjoy a wonderful night-in production, direct marketing, focus group research, social media
over some really lovely food.
handling and e-marketing. Providing a central marketing hub for a
Carrier completed a personalised Direct Mail in September/October co-operative of over 200 owners has proved a rewarding challenge
last year to their current database and also printed their as Premier Cottages have gone from strength to strength.
personalised envelopes.
DISCOVER NEW ENGLAND
HARROGATE HOLIDAY COTTAGES New Client from November 2010
www.harrogateholidays.co.uk We are supplying a brochure line number so that UK & Eire
travellers to New England in the USA can request brochure packs.
Harrogate Holiday Cottages advertise
There will be various assorted leaflets in a pack, which Carrier Direct
luxurious holiday self-catering accommodation
Marketing will be compiling.
in Harrogate and North Yorkshire. We dispatch
their 2011 brochure. In addition we will be organising bulk deliveries of stock to
European destinations for Tour Operators, as well as to the various
Consumer Shows that they attend annually.
ZERO SEVEN
Zero Seven are a telecommunication service provider based in
Barnstaple, Devon, with clients stretching across the mainland
and overseas.
www.handpickedcollection.com We are working on their behalf, calling potential customers with
The Handpicked Collection are a mail order the aim to not only make them aware of the services they can offer,
company who sell items which would be but to book a meeting for the Zero Seven representatives.
given as gifts - bracelets, candles, clothing They are so certain that they save customers money, that if they
etc. We are dispatching their catalogue. cannot demonstrate any per annum financial saving, they will give
the customer £1,000 by way of compensation for their time!
www.thecarriergroup.co.uk
06 | EVENTS
ISLE OF MAN
Carrier Direct Marketing are
pleased to be working with Isle
of Man Tourism for 2011. Home
of the world famous Isle of Man
TT, the island is a short hop
from England’s North West
coast in the Irish Sea.
Carrier Direct Marketing will be
carrying out the day to day
fulfilment, bulk distribution to
Tourist Information Centres, direct
mail and conversion research.
The 2011 guide has just arrived
and is crammed full of attractions,
events and places to stay.
MAILING
WEEKLY DM & CORNWALL
DAILY MAIL FOR TOURISM AWARDS
HIGH STREET &
ONLINE
RETAILER
Direct marketing for high
street and online bedroom
products supplier, Feather &
Black, is an every day event
here at Carrier Direct Marketing.
GET YOUR DIRECT MAIL The Cornwall Tourism awards were held
Based in Chichester, West Sussex, Feather and
Black have 34 stores nationwide and a highly MESSAGE ACROSS at St Mellion International Resort on
Thursday 7th October to an audience of
successful online store. Having been a client Design of direct mail pieces is as vital a 300 People, presented by guest
for over eight years, their stores are supported factor as any towards its users. We have presenter Ben Fogle.
by regular direct mails: 50 in 2010 - ranging designers with plenty of experience in
from approximately 2,000 to 50,000 items these matters ready to lend a hand, Representing Carrier Direct Marketing, who
each time. provide advice or start from scratch. sponsored “The Tourist Information Centre
of the Year” award, was Fraser Manning,
Their ethos of “beautiful bedroom products at who presented the awards to the following:
affordable prices” is exemplified not only in
GOLD
store but also at their online store, which also RESPONSE HANDLING IS Bodmin Tourist Information Centre
generates the need for daily brochure
response handling and fulfilment JUST A CALL AWAY www.bodminlive.com
When you need backup for your direct mail SILVER
DIRECT MAIL campaign, whether it’s for handling out of Falmouth Tourist Information Centre
DAILY MAIL? hours or overflow calls, we have the team
to be your professional ambassadors.
www.discoverfalmouth.co.uk
Feather & Black enjoy the benefits of Information lines, booking lines, brochure BRONZE
both our services. For your own personal lines, call lines, whatever contact service Looe Tourist Information Centre
quotation call Ali on 01271 336000. you need, you can rely on the fact that we www.visit-southeastcornwall.co.uk
have the expertise and the team to deliver. www.cornwalltourismawards.com
despatch
A large annual event took place
from the 14th - 17th October:
The Celebration of Cornish Seafood.
During the research that we carried
out, we ascertained that locally the
FALMOUTH TIC event is known as “The Oyster
Festival”, so being as transparent
Carrier Direct Marketing were appointed as possible this information
at short notice to take all calls for Falmouth Tourist was invaluable. We collated
information on the venues
Information, due to a flood at the office. being used, car parking, costs,
So, with 24 hours notice, we researched maps, timetable of events and most
attractions, accommodation and websites. importantly, the celebrity
chefs attending.
We were quick to gain information on dog friendly beaches, seafront
car parks and events at the local theatre, as these questions are We also collated Christmas events information.
regularly asked. We researched the main points of interest, including The office has re-located itself as a walk-in office within the
the names of theatres, castles and museums. The transport network local library, so we are still taking calls as it is unclear when it will be
is an important part of our research as accessibility to the area is of fully up and running.
paramount importance. Using our tried and tested template for
It has been interesting over the last few months learning about
research, we were ready to receive the calls within 24 hours.
Falmouth and we will be sad to say goodbye to Falmouth when their
We could send brochures by post or email, advise customers to office re-opens fully.
view www.discoverfalmouth.co.uk, book accommodation and
answer any questions, so the customer need never know that the Who will be the next company to be saved by
office was “under water”. Carrier Direct Marketing from fire, flood or disaster?
Dawn Tomlin (3), as Manager of the team,
represented The Carrier Group at the
Tourism Managers’ Institute’s Annual
Convention in London on a panel of
experts for online marketing, alongside The Carrier Group are pleased to be
Google, New Mind and New Vision. Dawn working with The Adventure Company for
was praised for being the “best panellist 2011. Carrier Direct Marketing will be
engaging with the audience, relating well fulfilling the consumer brochure requests
to their real issues and questions”. for their Collection, Family Adventures,
Our online team at Carter ‘Marketing for the Future with New Media’ Worldwide Adventures and Explorer
Communication has continued to was the title of a seminar which Dawn ran Astronomy Tours brochures.
grow. Kevin Lapper (1) has joined at the Tourism Society’s Annual Conference,
The Adventure Company based in Alton,
us as a new Creative Designer and held at Lords Cricket Ground in June, in
Hampshire, were established in 1996 as
we have also appointed Paul conjunction with Andrew French of
specialists in adventure holidays and have
SOMO Agency, and Peter Varlow of
Freeman (2), a Website Developer. over 135 trips worldwide in their portfolio.
Tourism Connect.
With these additional strong skill Independently minded and passionate about
sets, the team have completed www.cartercommunication.co.uk bringing you the best and most authentic
some great projects this year. experiences, The Adventure Company are
backed by a world class travel and leisure
One of our biggest projects was the design company, TUI Travel, so you get the best of
and creation of the 220 adverts for the both worlds; the security of a big company,
North Devon & Exmoor 2011 Holiday 1 with the personal touch you would expect
Destination Guide. Following this the team from an independent tour operator.
also designed and printed two horse stud
We very much look forward to working with
catalogues, and have built further websites,
James, Rebecca and team through 2011.
including www.ataction.co.uk and
www.farmerbobseggs.co.uk
“WE ARE LOOKING FORWARD TO WORKING WITH
We are seeing THE CARRIER GROUP. WE’RE A SMALL
increasing orders for COMPANY, AND THEIR COMPETITIVE PRICES
email marketing, both
3 MEAN THAT WE’RE NOT ONLY ABLE TO SAVE ON
through our bespoke
service as well as our
2 THE FULFILMENT OF OUR BROCHURE
REQUESTS, BUT IT’LL ALSO REVOLUTIONISE THE
DIY special! For the CURRENT MANUAL PROCESS THAT WE ARE
first time we have USING – MEANING WE GET OUR BROCHURES IN
sent more than a total FRONT OF OUR CUSTOMERS EVEN QUICKER.”
of a million client Rebecca Pride - Direct Marketing Executive
emails within a year.
www.thecarriergroup.co.uk
WELCOME HDS!
HDS UK has been a client of the Carrier
Group for nearly ten years and has recently
changed ownership, with our very own Bob
Carter having purchased it from the
previous owners.
For over 15 years HDS UK ( www.hds-uk.com ) has been
supplying incontinence wear and personal health products
such as mattress pads, incontinence underwear and chair
protectors, offering top brands such as Cosyfeet, Depend, Tena
and Abena, all sent through their discreet mail order service.
Bob Carter says:
The day to day running of this company is undertaken by the
Carrier Group with Fraser Manning being the designated Its good to have a new venture, and at the same time
General Manager. Fraser deals with all aspects of the company’s see the direct benefits of outsourcing all customer
needs from taking orders over the telephone to searching for contact and fulfilment, leaving me time to develop the
new products to be added to the existing portfolio, ensuring business and take it to the next level.
the website is up to date as well as stock management. Daily
www.hds-uk.com
fulfilment is undertaken by the Carrier warehouse team where
most items are held in storage.
HDS UK has also recently completed a direct mail marketing
campaign, with carefully targeted consumer data being purchased
from Carriers data partner. The mailer card was designed in-house,
printed and mailed – early signs are that web visits and orders have
increased as a result of this strategic approach.
The Carrier Group are able to manage all of HDS UK’s
requirements in-house which ensures great customer service
and timely execution of all orders.
Direct mail, distribution and mail order, as Customer Maze as the name suggests, is all
delivered by Carrier Direct Marketing has about helping you understand your customers
now been augmented by pick and pack and offering qualitative and quantitative research.
day to day mail fulfilment, the latter attracting www.customermaze.com
significant postage discounts due to our Tel: 01904 628034
almost unique approach. We offer tourism and
leisure project management including We Take Your Calls offers a range of tailored
destination management resource and guide customer contact centre services from virtual
production as specialities. receptionist to information and booking lines.
SERVICES www.carrierdirectmarketing.co.uk www.wetakeyourcalls.co.uk
FOR THE 21ST Tel: 01271 336000 Tel: 0800 198 1010
CENTURY Carter Communication is at the cutting edge
of online marketing offering consultancy and
Westacott Mailing is the team to call if your
needs are all about direct mail and fulfilment;
delivery of all our website, e-marketing and be they mail order products or literature, we
SEO services. have the facilities and expertise to deliver.
www.cartercommunication.co.uk www.westacottmailing.co.uk
Tel: 01271 336250 Tel: 01271 336227
Front cover image, ‘Boats in Looe Harbour’, courtesy of Ingrid King photograher/VisitCornwall. If you have a photograph you’d like considered for the next issue please let us know.
www.thecarriergroup.co.uk
