LEARN FROM MISTAKES AT OPERATIONAL MATTERS

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					LEARN FROM MISTAKES AT OPERATIONAL MATTERS


The implementation of the Asean China Free Trade Agreement (AC-FTA) and also cabotage principle
in Indonesia requires us, as one of actor in the shipping industry to improve the quality of human
resources for the improvement of service quality. But in the process, there are various technical and
non-technically faults will be happen, such as vessel operation, hiring boats, charter vessels, shipping
agency, even on the ship.



These errors may have occurred because of human negligence, lack of knowledge and competencies
of human resources, and limitations of supporting facilities, including the theory books about sailing.



Learning from experience

Wise words said that experience is the most valuable teacher. Teachers that means in here, certainly
not just a good experience, but also bad experiences, including mistakes. Let us learn from these
examples:

Case Example 1

In the process of vessel berthing, shipping agents make every effort to expedite all activities ranging
from administrative issues to the activities of loading and discharging. However, in practice, when
the agency considers the handling of documents in order and the ship was waiting to finish
unloading/loading of several terminal, there are always problems that arise. For the example, the
differences between the BL figure and Ship figure after loading, small pumping rate, blowing to slow,
crew’s bad attitude, pilot who had booked late to come, etc.

In this case, the author argues that all of us (ranging from sailor, agent, ship operator to owner) as a
businessman is important to have the initiative to learn from mistakes. If in fact still happen, it
means the spirit of learning in our daily work is still poor. This is certainly contrary to corporate
culture that emphasizes the spirit of learning



Case Example 2

In May 2010, MT. Gold XXX came from Singapore to Surabaya, Indonesia. From Singapore, cargo
ships exceeding 0,5% of BL figure tolerance. This could happen due to an error calculating the
amount of cargo in the loading port. The surveyor, terminal, ship’s crew and weather also participate
in this case. Later, this vessel would be problematic in discharge port, especially with custom parties.

Lesson from the case above, the crew should report to operation staff if finds problem like this as
soon as possible before vessel left loading port.
If proven by law, the act of negligence of the calculation of BL figure as an example the case above,
the risk of sanctions imposed under the Customs Act No.17 year 2006 article 102, which is:

Any person who:

    a. Loading imported goods which are not listed in the manifest referred to in clause 7A
       subsection (2);
    b. Discharge imported goods outside the customs area or elsewhere without the permission of
       the head of the customs office;
    c. Discharge the imported goods that are not listed in the customs notification referred to in
       clause 7A subsection (3);
    d. Discharge or store imported goods which is still under customs supervision in a place other
       than the specified destination and/or permitted;
    e. Hiding the goods unlawfully imported
    f. Removing the import of goods that have not completed the obligations of customs area of
       the landfill or bonded or elsewhere under the supervision of customs officials without the
       approval of the customs and excise levies resulting in non-fullfillment of the State under this
       Act;
    g. Loading imported goods from places temporary hoarding or hoarding places that are not
       bonded to the customs office of destination and cannot prove that it is beyond his ability; or
    h. With the intent to inform the type and/or quantity of goods imported in the wrong customs
       notification, shall be punished for conduct in the field of import smuggling by imprisonment
       of 1 (one) year imprisonment and 10 (ten) years and a fine not less than Rp.50,000,000.00
       (fifty million rupiah) and at most Rp.5,000,000,000,00 (five billion rupiah)

We need to know the terms in this clause, in order to avoid misunderstanding among others:

       Imported goods that still under customs supervision is imported goods that its custom duty
        unresolved.
       Hiding imported goods unlawfully which are kept in a place that is not fair and/or
        intentionally cover up the existence of the goods
       Unusual places such as inside the container, inside the suitcase, inside the body, inside
        vessels in ship’s engine room or other places (explanation of clause 102)



Learning Spirit, Spirit of Initiative

From the cases above, we can learn how to find solutions to handle problems, without waiting for a
long time from all the concerned authorities.

We prosecuted to find a solution without harming all parties, means not until falling into criminal
smuggling. We can start by more learning of what caused the occurrence of these cases, and also
always try to give logical arguments.

It is important that must be remembered the importance to have initiative. Initiatives to always
learn, share knowledge and that is not less important is listening to others. In activity in the terminal,
for example, we need to open ears to listen for complaints and information. Those working in
terminals of course has a lot of information about the delivery charge, excess or deficiency in service
activities loading/discharging needed by our company.

Therefore, the author hope that a learning spirit can be continuosly improved, especially for the
crew, vessel operation staff, and agent. Not only to improve the quality of service. With learning our
mistakes, risks fall into law by formal and material due to negligence of our work can also be
prevented.



For more info about shipping business, readers can visit:

http://chemical-tankers.blogspot.com/

				
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