VIEWS: 14 PAGES: 1 POSTED ON: 5/25/2011
AT&T Language Line Services EyeMed Member Services often gets calls from members around the United States who do not speak English. In order to assist these members accordingly, Member Services has contracted with AT&T Language Line Services who will provide an interpreter. The call is done as a conference call between the Member Services Rep, the member and the interpreter. HIPAA procedures must still be followed when using the language line. Language Line services are available 24 hours a day, 7 days a week and they have interpreters translating about 175 different languages. If you need to conference in a LL interpreter, simply dial 1-877-261-6608. Once your call is answered, you’ll be asked to provide some identifying information. Your conversation will sound a little like this: AT&T: “Language Line services. What language please?” You: “Spanish please.” AT&T: “What is your client ID number?” You: “712744.” AT&T: “What is your company name?” You: “EyeMed.” AT&T: “What is your representative ID number?” You: Your phone extension AT&T: “Please hold for your interpreter.” AT&T will locate the first available interpreter for the chosen language. AT&T: “Here is Interpreter #12345. Go ahead please.” You: “Hello Interpreter. My name is _______ and I’m with EyeMed Vision Care. I have a caller on hold who will have questions about his/her vision benefits. I’ll bring him/her on the line now.” Additionally, you may receive a call from a member directly who has already contacted an interpreter and be asked to participate in a conference call that way.
Pages to are hidden for
"AT&T Language Line Services"Please download to view full document