Patient Family Centered Care by IHS

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									     The Gila River Health
       Care Corporation
Patient–Family Centered Care
    and the CHS Referral

      Ginger Fligger, MBA
         July 25, 2007

National IHS CHS Training-Best
           Practices
PRESENTATION OBJECTIVES
• To know what aspects are involved in
  “challenging the process”
• To have a clear understanding of Patient
  and Family Centered Care
• To understand how Patient and Family
  Centered Care impact the CHS referral
  process
 CHALLENGING THE PROCESS

• Search out challenging opportunities to
  change, grow, innovate and improve
• Experiment, take risks, in order to find a
  new and better way of doing things
• Recognize good ideas and support those
  ideas
• Learn from our failures as well as our
  successes
          OPPORTUNITIES

•   Treat every job as an adventure
•   Question the status quo
•   Shop for ideas
•   Learn a new skill
•   Destroy routines
PATIENT-FAMILY CENTERED
          CARE
        What is it?
• Patient-Family Centered Care is founded
  on the understanding that the family plays
  an important part in the patient’s health
  and well being.

• The patient defines their “family” and
  determines how they will participate in
  their care and decision-making.

• It involves patients and families in helping
  shape current and future programs,
  services, facilities, safety initiatives and
  other aspects of the organizations
  operations and healthcare delivery.
  PATIENT / FAMILY CENTERED
             CARE
     WEARING NEW
          GLASSES
If you saw the hospital
   and clinic through the
   eyes of a patient
What would you change
   to improve the
   experience of care at
   our hospital and
   clinic??
     So what does it look like?
• How will Patient-Family Centered Care look through
  the eyes of our PATIENTS?

• How will Patient Centered Care look through the
  eyes of LEADERSHIP?

• How Will Patient Centered Care look through the
  eyes of the MEDICAL STAFF?

• How Will Patient Centered Care look through the
  eyes of STAFF?
Patient   Family   Staff




Mission   Goals    Vision
PATIENT- AND FAMILY
  CENTERED CARE
          THE FOUR PRINCIPLES
            OF PATIENT- AND
            FAMILY CENTERED
            CARE ARE:
          • DIGNITY AND RESPECT
          • INFORMATION
            SHARING
          • PARTICIPATION
          • COLLABORATION
 EXAMINE WHERE DOES THE
  PATIENT FIT INTO THE CHS
REFERRAL PROCESS? (Handout)
• Does the patient really want this referral?

• What day and time work best

• Contact information (e-mail)

• Transportation
           BENEFITS

• Gets the Medicaid process
  started
• Savings to CHS
• Increase patient compliance
• Increase patient understanding of
  what to expect
      SOME OF THE BESTPRACTICES OF
    PATIENT AND FAMILY CENTERED CARE
             ORGANIZATIONS
•    Empower patients to actively participate.
•    Treat patients as individuals with different “definitions of wellness” instead of
     a diagnosis.
•    Emphasize building relationships with their patients.
•    Focus on education and prevention.
•    Have alternative therapies available.
•    Create a natural and supportive environment that is culturally sensitive.
•    Collaborate with patients and their family to provide a patient-family
     centered environment.
•    The Facility is designed to optimize the patient’s experience and
     accessibility.

								
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