The Ritz-Carlton Hotel

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					The Ritz-Carlton Hotel



           ECON 296
          Risa Funato
       September 16, 2009
         INTRODUCTION

•   History
•   Locations
•   Gold Standards
•   Awards
•   Upcoming Locations
                HISTORY
• 1898 Cesar Ritz established first hotel in Paris,
  France.
• 1918 He died.
• 1927 Albert Keller opened Boston.
• 1989 Ritz-Carlton was elected to best hotel
  chain in the United States.
LOGO

   • Crown stands for
     British seal.

   • Lion stands for
     financial sponsor.
The Ritz-Carlton, Dubai
The Ritz-Carlton, Lake Las Vegas
The Ritz-Carlton, San Juan
        Motto

“We are Ladies and
Gentlemen serving
Ladies and Gentlemen”.
    Three Steps of Service
1. Warm and sincere greeting to use the
   guest’s name.
2. Anticipation and fulfillment of each
   guest’s need.
3. Give a warm good-bye and use the
   guest’s name.
                                           Awards
•   AAA Five & Four Diamond Awards 2009              •   AAA Five Diamond Restaurant Awards 2009
                                                         Blue by Eric Ripert at The Ritz-Carlton, Grand
•   AAA Five Diamond Hotel Awards 2009                   Cayman
    The Ritz-Carlton, Amelia Island                      Fantino at the Ritz-Carlton, Cancun
    The Ritz-Carlton, Atlanta                            The Club Grill at The Ritz-Carlton, Cancun
    The Ritz-Carlton, Bachelor Gulch                     The Dining Room at The Ritz-Carlton,
    The Ritz-Carlton, Buckhead                           Buckhead
    The Ritz-Carlton, Cancun                             The Dining Room at The Ritz-Carlton, San
    The Ritz-Carlton, Coconut Grove                      Francisco
    The Ritz-Carlton, Georgetown
    The Ritz-Carlton Golf & Spa Resort, Rose Hall,   •   AAA Four Diamond Hotel Awards 2009
    Jamaica                                              The Ritz-Carlton, Boston Common
    The Ritz-Carlton, Grand Cayman                       The Ritz-Carlton, Cleveland
    The Ritz-Carlton, Half Moon Bay                      The Ritz-Carlton, Dallas
    The Ritz-Carlton, Kapalua                            The Ritz-Carlton, Dearborn
    The Ritz-Carlton, Key Biscayne                       The Ritz-Carlton, Denver
    The Ritz-Carlton, Laguna Niguel                      The Ritz-Carlton, Ft. Lauderdale
    The Ritz-Carlton Lodge, Reynolds Plantation          The Ritz-Carlton, Lake Las Vegas
    The Ritz-Carlton, Marina del Rey                     The Ritz-Carlton, New Orleans
    The Ritz-Carlton, Naples                             The Ritz-Carlton Orlando, Grande Lakes
    The Ritz-Carlton Golf Resort, Naples                 The Ritz-Carlton, Pentagon City
    The Ritz-Carlton New York, Battery Park              The Ritz-Carlton, Phoenix
    The Ritz-Carlton New York, Central Park              The Ritz-Carlton, San Juan, Spa & Casino
    The Ritz-Carlton, Palm Beach                         The Ritz-Carlton, South Beach
    The Ritz-Carlton, Philadelphia                       The Ritz-Carlton, St. Louis
    The Ritz-Carlton, San Francisco                      The Ritz-Carlton, St. Thomas
    The Ritz-Carlton, Sarasota                           The Ritz-Carlton, Tysons Corner
    The Ritz-Carlton, Washington DC                  •   AAA Four Diamond Restaurant Awards 2009
                                                         Georgia’s Bistro at The Ritz-Carlton Lodge,
                                                         Reynolds Plantation
                                                         Fearing’s at The Ritz-Carlton, Dallas
                                                         Linger Longer Steakhouse at The Ritz-Carlton
                                                         Lodge, Reynolds Plantation
                                                         7 Prime Cuts & Sunsets at The Ritz-Carlton,
                                                         Grand Cayman
Mobil Five Star Status Hotels 2009                       •   Travel and Leisure: 500 Greatest Hotels in the
    The Ritz-Carlton New York, Central Park                  World 2009
    The Ritz-Carlton, Naples
    The Ritz-Carlton, Palm Beach                         •   USA & Canada
    The Ritz-Carlton, San Francisco                          The Ritz-Carlton, Amelia Island
•   Mobil Five Star Status Restaurants 2009                  The Ritz-Carlton, Atlanta
    The Dining Room at The Ritz-Carlton, Buckhead            The Ritz-Carlton, Bachelor Gulch
    The Dining Room at The Ritz-Carlton, San Francisco       The Ritz-Carlton, Boston Common
•   Mobil Four Star Status Hotels 2009                       The Ritz-Carlton, Buckhead
    The Ritz-Carlton, Amelia Island                          The Ritz-Carlton, Cleveland
    The Ritz-Carlton, Bachelor Gulch                         The Ritz-Carlton, Georgetown
    The Ritz-Carlton, Boston Common
    The Ritz-Carlton, Buckhead                               The Ritz-Carlton, Half Moon Bay
    The Ritz-Carlton, Cleveland                              The Ritz-Carlton, Kapalua
    The Ritz-Carlton, Coconut Grove                          The Ritz-Carlton, Key Biscayne
    The Ritz-Carlton, Dallas                                 The Ritz-Carlton, Laguna Niguel
    The Ritz-Carlton, Georgetown                             The Ritz-Carlton New York, Battery Park
    The Ritz-Carlton, Half Moon Bay                          The Ritz-Carlton New York, Central Park
    The Ritz-Carlton, Kapalua
    The Ritz-Carlton, Key Biscayne                           The Ritz-Carlton, Marina del Rey
    The Ritz-Carlton, Laguna Niguel                          The Ritz-Carlton, Naples
    The Ritz-Carlton, Lake Las Vegas                         The Ritz-Carlton Golf Resort, Naples
    The Ritz-Carlton Golf Resort, Naples                     The Ritz-Carlton, New Orleans
    The Ritz-Carlton New York, Battery Park                  The Ritz-Carlton Orlando, Grande Lakes
    The Ritz-Carlton Orlando, Grande Lakes                   The Ritz-Carlton, Palm Beach
    The Ritz-Carlton, Pentagon City
    The Ritz-Carlton, Phoenix                                The Ritz-Carlton, Philadelphia
    The Ritz-Carlton Lodge, Reynolds Plantation              The Ritz-Carlton, Phoenix
    The Ritz-Carlton, Sarasota                               The Ritz-Carlton Lodge, Reynolds Plantation
    The Ritz-Carlton, South Beach                            The Ritz-Carlton, San Francisco
    The Ritz-Carlton, St. Louis                              The Ritz-Carlton, Sarasota
    The Ritz-Carlton, Tysons Corner                          The Ritz-Carlton, St. Louis
    The Ritz-Carlton, Washington DC
                                                             The Ritz-Carlton, South Beach
•   Mobil Four Star Status Restaurants 2009                  The Ritz-Carlton, Tysons Corner
    Fearings at The Ritz-Carlton, Dallas
    Norman’s at The Ritz-Carlton Orlando, Grande Lakes       The Ritz-Carlton, Washington DC
    Vernona Restaurant at The Ritz-Carlton, Sarasota
Upcoming Hotels
    in 2009
       • The Ritz-Carlton, Dove
         Mountain, Arizona

       • The Ritz-Carlton,
         Charlotte, North
         Carolina

       • The Ritz-Carlton, Lake
         Tahoe, California
Future opening
★THANK YOU★
                          References
• (2009). The Ritz-Carlton. Retrieved from
       http://www.ritzcarlton.com/en/Default.htm

• Walker, J. R. (2006). Introduction to Hospitality. Upper Saddle River,
       New Jersey: Person Education, Inc.

• (2009). The Most Famous Hotels In The World. Retrieved from
  http://www.famoushotels.org/archives

• César Ritz. (2009). In Encyclopædia Britannica. Retrieved
  September 16, 2009, from Encyclopædia Britannica Online:
  http://www.britannica.com/EBchecked/topic/504774/Cesar-Ritz

• (2009). Ladies and Gentlemen Serving Ladies and Gentlemen.
       Retrieved from http://ww2.libertytravel.com/preferred-
       partners/ritz-carlton

				
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