SHOWCASE OF SINGAPORE FAMILY FRIENDLY EMPLOYER AWARD 2004 WINNERS 2004 WINNERS AGILENT TECHNOLOGIES SINGAPORE PTE LTD ................ 10 NATIONAL DENTAL CENTRE ................................................... 43 ALEXANDRA HOSPITAL ........................................................... 11 NATIONAL HEART CENTRE OF SINGAPORE PTE LTD ........... 44 APEX-PAL INTERNATIONAL LTD ............................................ 12 NATIONAL LIBRARY BOARD ................................................... 45 BUKIT MERAH SECONDARY SCHOOL ................................. 13 NATIONAL UNIVERSITY HOSPITAL ........................................ 46 CANBERRA SECONDARY SCHOOL ...................................... 14 NATSTEEL LTD ......................................................................... 47 CARGILL ASIA PACIFIC HOLDINGS PTE LTD ........................ 15 NTUC INCOME INSURANCE COOPERATIVE LIMITED ......... 48 CEREBOS PACIFIC LIMITED .................................................. 16 OTi CONSULTING .................................................................... 49 CHANGI GENERAL HOSPITAL ............................................... 17 PARKWAY GROUP HEALTHCARE PTE LTD ............................ 50 CHERIE HEARTS GROUP OF CHILDCARE CENTRES .......... 18 PREMAS INTERNATIONAL LIMITED ........................................ 51 CI YOU CHILD CARE CENTRE .............................................. 19 REPUBLIC POLYTECHNIC ...................................................... 52 CITY DEVELOPMENTS LIMITED ............................................. 20 SHERATON TOWERS SINGAPORE ........................................ 53 CREDIT SUISSE FIRST BOSTON ........................................... 21 SINGAPORE GENERAL HOSPITAL ......................................... 54 DBS BANK ............................................................................... 22 SINGAPORE HEALTH SERVICES PTE LTD ............................ 55 DEFENCE MANAGEMENT GROUP ........................................ 23 SINGAPORE INSTITUTE OF MANAGEMENT ......................... 56 DU PONT COMPANY (SINGAPORE) PTE LTD ........................ 24 SINGAPORE MANAGEMENT UNIVERSITY ............................ 57 FAMILY RESOURCE AND TRAINING CENTRE, SINGAPORE NATIONAL EYE CENTRE .................................. 58 SINGAPORE ASSOCIATION OF SOCIAL WORKERS ........................................................... 25 SINGAPORE POLICE FORCE ................................................. 59 FOCUS ON THE FAMILY SINGAPORE LTD ............................ 26 SINGAPORE POLYTECHNIC ................................................... 60 HEALTH SCIENCES AUTHORITY ............................................ 27 SINGAPORE PRISON SERVICE ............................................. 61 HP SINGAPORE ...................................................................... 28 SINGAPORE TECHNOLOGIES ELECTRONICS ...................... 62 IBM SINGAPORE PTE LTD ..................................................... 29 SOUTH VIEW PRIMARY SCHOOL ......................................... 63 ID TECHNOLOGIES PTE LTD .................................................. 30 SP CONSULTING (INTERNATIONAL) PTE LTD ........................ 64 INFOCOMM DEVELOPMENT AUTHORITY OF SPRING SINGAPORE .............................................................. 65 SINGAPORE ......................................................................... 31 STAMFORD LAW CORPORATION ............................................ 66 INLAND REVENUE AUTHORITY OF SINGAPORE ................ 32 STRAITS CONSTRUCTION CO. PTE LTD ............................... 67 INVISTA (SINGAPORE) PTE. LTD. ........................................... 33 TAN TOCK SENG HOSPITAL .................................................. 68 KK WOMEN’S & CHILDREN’S HOSPITAL ............................... 34 TANGLIN TRUST SCHOOL LTD ............................................... 69 MAJLIS UGAMA ISLAM SINGAPURA ..................................... 35 TEMASEK POLYTECHNIC ....................................................... 70 MERCK SHARP & DOHME (SINGAPORE) LTD ....................... 36 TOUCH COMMUNITY SERVICES .......................................... 71 MICROSOFT SINGAPORE PTE LTD ....................................... 37 TUAS POWER LTD ................................................................... 72 MIL-COM AEROSPACE PTE LTD ............................................ 38 UBS AG .................................................................................... 73 MINISTRY OF COMMUNITY DEVELOPMENT AND SPORTS ........................................................................... 39 UMW EQUIPMENT & ENGINEERING PTE LTD ....................... 74 MINISTRY OF HOME AFFAIRS, HEADQUARTERS ................. 40 URBAN REDEVELOPMENT AUTHORITY ................................ 75 MINISTRY OF MANPOWER .................................................... 41 YAYASAN MENDAKI ................................................................ 76 NATIONAL CANCER CENTRE OF SINGAPORE PTE LTD .................................................................................... 42 -9- Singapore Family Friendly Employer Award 2004 Winners AGILENT TECHNOLOGIES SINGAPORE PTE LTD 1 Yishun Avenue 7, S(768923) (MNC, Technology, 2698 employees) introduced, as employees enjoy a fully equipped gym and bringing kids to work on Children’s Day. In addition, Agilent provides a variety of resource and referral services for employees who have dependent care responsibilities such as young children, elders or disabled family members. As a direct result of Agilent’s policies, her employees experience high morale and excellent levels of job satisfaction, to the point Kids to Work Event Puff! Puff! I’m sure my rocket car can beat yours where they would recommend their friends to work in Agilent. Up to 22% of Agilent’s 2003 Agilent Technologies Singapore is a intake were referred by existing employees. strategic operational site for Agilent Combined with a higher retention rate, this Technologies, Inc., a global technology leader translates into savings in recruitment costs. in communications, electronics, life sciences Absenteeism is also reduced as employees are and chemical analysis. As a corporate Family more health-conscious, resulting in lower Life Ambassador, the company places great medical costs to the company. importance in her people. One of her core values is the creation of an inclusive environment that fosters respect for individuals, their ideas and contributions. “I am proud of AGILENT. To achieve this goal, Agilent has adopted a We take good care of our commitment to work-life harmony. Employees employees and organize have access to numerous family friendly many wonderful family-friendly programmes such as flexible work options and activities.” time-off programmes that allow them to meet their individual needs, and family insurance -Belinda Teng, Administrative Assistant/Union Branch Chairman programmes subsidised by the company. Workplace health programmes targeting both employees and their families have also been Contributed by Agilent Technologies. Contact: Ms Lim Hwa Choo Tel: 6215 8533 Email: email@example.com - 10 - Singapore Family Friendly Employer Award 2004 Winners ALEXANDRA HOSPITAL (AH) 378 Alexandra Road, S(159964) (Public, Healthcare; 1000 employees) AH is a general hospital providing quality healthcare services to Singapore’s western sector. Its vision is to add years of healthy life to the people of Singapore, and to achieve this it aims to provide an environment that encourages its staff and their family members to lead a healthy and balanced lifestyle. AH focuses on two main areas, healthy lifestyle and work-life balance. Staff are encouraged to exercise with their families in a “Let’s Move” fitness Active Day is not only for staff but the family as well. Here is little Nur doing Kungfu Fighting with her mum programme, consisting of weekly exercise classes Zainab from Medical Records Office and regular outings. Activities such as Kids Wellness and Active Day are also held to further promote fitness among staff and their families. “To add years of healthy life In the area of work-life balance, AH recognises to the people of Singapore, that its staff may encounter challenges in their we must first be healthy ourselves. It is personal lives that demand more attention than therefore crucial to help our staff strike they may be able to spare from a regular work a balance between work and personal schedule. AH therefore offers flexible work life. While we may not be able to meet arrangements to these staff members, allowing all their personal needs due to the them to answer these challenges while giving them nature of our industry, we will try, in the option to continue contributing to the hospital. every possible way, to provide them with the necessary support. AH’s flexible work arrangements have helped the These initiatives are just some ways to hospital to retain at least 6 staff members who recognise their good work would otherwise have left for family and personal and to show appreciation.” reasons. Its attrition rate has also been reduced -Mr Liak Teng Lit, by an average of 28 percent since it introduced Chief Executive Officer its work-life initiatives in 2001. Contributed by Alexandra Hospital. Contact: Mr Henry Wong Tel: 6379 3724 Email: firstname.lastname@example.org - 11 - Singapore Family Friendly Employer Award 2004 Winners APEX-PAL INTERNATIONAL LTD 1 Raffles Place, #49-00 OUB Centre, S(048616) (Medium Enterprise, Food & Beverages; 700 employees) Apex-Pal is a leading food & beverage group assistance to employees whose children are comprising a number of home-grown F&B of school-going age, and also recognise the brands, viz Sakae Sushi, Crepes & Cream, importance of their children’s education. Hibiki, Skäl and catering business Nouvelle Events. The senior management at Apex-Pal Apex-Pal employees are also entitled to a wide recognises the significance of family friendly range of leave benefits covering various work- values in the company’s business culture, and life needs, including paid leave for child and how, as a shared responsibility between em- elderly care, marriage and paternity leave and ployer and employees, they can contribute to compassionate leave. the company’s bottom line. Apex-Pal is com- mitted to the implementation of a family friendly The organisation’s family friendly culture helps work culture that will benefit the well-being of employees to meet their needs more effectively, its employees while simultaneously contribut- creating an enhanced work environment in ing to its business objectives. which employees are comfortable. This results in reduced work stress and higher job Among the family friendly programmes satisfaction. Attendance rates are high, while implemented is the awarding of bursaries to the costs from medical leave and absenteeism are children of Apex-Pal employees who excel in correspondingly low. their studies. These bursaries provide financial Apex-Pal staff and families at the Night Safari. Contributed by Apex-Pal. Contact: Ms May Foo Tel: 6438 6629 Email: email@example.com - 12 - Singapore Family Friendly Employer Award 2004 Winners BUKIT MERAH SECONDARY SCHOOL (BMSS) 10 Lengkok Bahru, S(159050) (Public, Education; 47 employees) Established in 1968, BMSS believes that a happy workforce results in increased productivity and effectiveness, and that “BMSS is truly a school with a teachers will be more caring towards their pupils heart and it shows great concern for when they are able to care for their own children well. For this reason, the school shows great staff’s needs. I am able to easily apply understanding towards the family needs of its for childcare leave, urgent private staff. affairs (UPA) leave or take time-off during school hours to attend to urgent BMSS staff are granted time-off during office family matters. I recall 4 years ago hours to attend to urgent family matters, such when I lost my beloved 9-year-old as caring for a sick child or elderly parent. In daughter, the understanding and this way, staff members have greater peace of mind with regard to their family commitments, support from the principal, the care and can concentrate better on their work. and concern displayed by my colleagues, was invaluable - and I The school also encourages teaching staff, in truly appreciate that.” particular, to spend time with their family members. They are urged to set aside at least two Saturdays each month for family time, and -Mrs Lim Guek Lee during school holidays they are asked to remain Music/Chinese Language Teacher with their family rather than return to the school, unless there are school duties. “When my children or in-laws are not well, I am allowed to take time off to bring them to the doctor without utilising my annual leave. My working hours are also flexible as long as I complete 42 hours a week, so that I can better look after the needs of my children or in-laws.” -Mdm Rahela Beevi, Operations Support Officer Family day on Friday 28 May 04 at The Waterfront Copthorne Contributed by Bukit Merah Secondary School. Contact: Anthony V H Loh Tel: 6474 8934 Email: Shabnam_LENA@moe.gov.sg - 13 - Singapore Family Friendly Employer Award 2004 Winners CANBERRA SECONDARY SCHOOL 51 Sembawang Drive, S(757699) (Public, Education; 74 employees) Canberra Secondary upholds a Staff Health Charter that promotes a healthy lifestyle for all staff, encouraging them to take part in fitness- friendly activities that are customised to suit the needs of various age groups within the staff. In addition, teachers are also encouraged to participate in CCAs that coincide with their personal interests, providing them with a source of recreation and personal development within the workplace itself. Staff that play together, work better together. These measures have had a highly positive effect on the school’s work-life environment. In the 2003 Established in 2000, Canberra Secondary School Climate Survey, it was found that the staff School adopts a philosophy of Play, Make Their of Canberra Secondary ranked far higher than Day, Be There and Choose Your Attitude as part the mean in the areas of job satisfaction, of a Wellness Programme that promotes more responsibility, rewards, team commitment, positive energy in the workplace and upholds management of environment and perception of innovation. An enthusiastic corporate Family Life performances. Ambassador, the school advocates family friendly practices – such as childcare arrangements and referrals or the extension of financial assistance – that enable staff to meet their family “I am able to teach commitments. better in class knowing that my family is well taken The principal, Mr Puvan Ariaratnam, has often care off while I work. articulated the core belief that the staff must be I also make an effort to happy for a school to be effective, and this has contribute more to the led to the school’s promoting an increasing school that takes such number of family friendly arrangements such as good care of my physical and mental flexible start and end working times and well-being.” emergency leave for the care of sick children or elderly family members. Staff may also use -Mrs Irving Long, free periods to attend to their personal needs. Teacher Contributed by Canberra Secondary School. Contact: Mr Abdul Nasir Tel: 6758 5070 Email: firstname.lastname@example.org - 14 - Singapore Family Friendly Employer Award 2004 Winners CARGILL ASIA PACIFIC HOLDINGS PTE LTD 300 Beach Road, #23-01 The Concourse, S(199555) (MNC, Food and Beverage Manufacturing; 230 employees) Cargill Incorporated is an international The family members of employees are also provider of food, agricultural and risk- invited to participate in company events, either management products and services. The for free or at heavily subsidised rates. Such company focuses on delivering value to its events include Family Day, educational tours customers through a total quality process that for children, parenting workshops or the seeks to involve all employees. Cargill lists innovative Family Week, during which “Employee Engagement” at the top of employees can leave the office one hour earlier performance measures in its vision statement than usual and spend extra time with their and has imprinted a culture where people care families. This encourages family bonding, for each other within the organisation as well providing employees with the family support they as the community within which it operates. need to concentrate on their jobs. Cargill has in place a flexi-benefit system, under Cargill’s supportive environment encourages which the core benefits of employees’ coverage employees to voice their opinions and use their are fully provided by the company and their initiative, creating engaged leaders in their own different demographic needs are catered for. spheres of work. In this way, Cargill experiences These benefits cover not only employees but profitable growth and is also an employer of also their family members, helping to lessen choice in Singapore. the burden on employees. Cargill Celebrating Corporate and Community Bonding Contributed by Cargill Asia Pacific Holdings. Contact: Mr Aamir Farooqi (Director of Public Affairs) Tel: 6393 8718 Email: email@example.com - 15 - Singapore Family Friendly Employer Award 2004 Winners CEREBOS PACIFIC LIMITED 18 Cross Street, #12-01/08 China Square Central, S(048423) (MNC, Health Products; 130 employees) Cerebos Pacific Limited, the manufacturer of BRAND’S Essence of Chicken, is a leading food and health supplements enterprise with its corporate headquarters in Singapore. It also provides management services to subsidiary and associate companies in the Asia Pacific. Cerebos’ family friendly infrastructure is built on the holistic approach that a healthy and happy workforce leads to higher efficiency and better customer service. In line with the BRAND’S Movie Night - Family photograph of Executive VP, Mr. Ramlee Bin Buang and Senior Manager, platform, “Health Partner for Life”, the company Regional Human Resource, Mr. Michael Yeong. emphasises work-life balance and has implemented family friendly policies such as flexible work arrangements and medical coverage extended to family members. Employees are also entitled to a variety of leave benefits aimed at allowing them to balance their work and family commitments, including family care leave and compassionate leave. To promote the holistic development of the staff, “We have found Cerebos has organized value added work life Work-Life Balance a very initiatives to benefit employees and their families. good initiative and Some of the family oriented activities organized we have benefited from it.” include the “Family Movie Night”, organised in -Employee conjunction with the National Family Week, and the Standard Chartered Marathon 2003, during which Cerebos encouraged not only a healthy lifestyle but also strong bonding between employer, employees and family. Contributed by Cerebos Pacific Limited. Contact: Ellen Tan (HR Executive) Tel: 6212 0323 Email: firstname.lastname@example.org - 16 - Singapore Family Friendly Employer Award 2004 Winners CHANGI GENERAL HOSPITAL (CGH) 2 Simei Street 3, S(529889) (Public, Healthcare; 1987 employees) CGH, a member of the SingHealth Group, norm. Also, its health and wellness serves as a healthcare hub for the eastern programmes have resulted in a drastic drop in sector of Singapore. CGH’s family friendly the percentage of staff with conditions such as infrastructure is based on the management’s hypertension and high glucose levels, leading belief in offering a holistic programme that to a 25 percent decrease in medical expenses caters to the physical, social and emotional well- per staff between FY2002 and FY2003. being of its staff. Working on the belief that healthy staff are able to maintain a better work-life balance and be a role model for healthy living at home, CGH has implemented a variety of health and wellness programmes, including annual health screening, weight loss management programmes and health talks. The families of staff members are also encouraged to participate in healthy lifestyle activities such as walkathons and to make use of CGH’s in-house facilities to monitor their own health. CGH Juniors @ Play (Bring Children to Work Day) CGH has also arranged for various convenience services to help its staff better manage family and personal needs. These include courier pick- up services, referral services on dependent care and school holiday enrichment programmes for the children of staff members. “The staff participation represents their In addition, CGH has launched the first organised acknowledgement of peer support programme in Asia’s general management’s arrangements, hospitals. It provides psychological support to staff who are affected by cumulative stress in the which have proved useful for healthcare environment, helping them to cope with staff at the workplace emotional problems at work. and at home.” CGH’s family friendly initiatives have led to an -Ong Ah Khiew, improvement in its employee satisfaction index. Director, Nursing Its biennial Employee Opinion Survey shows scores significantly better than the Singapore Contributed by Changi General Hospital. Contact: Ms Janice Chong Tel: 6850 2364 Email: Janice_chong@cgh.com.sg - 17 - Singapore Family Friendly Employer Award 2004 Winners CHERIE HEARTS GROUP OF CHILDCARE CENTRES 46 Limau Garden, S(467905) (SME, Childcare; 31 employees) personal commitment, allowing better planning of resources and staff satisfaction. In addition, staff and their families are entitled to free annual health screenings and group insurance coverage, and take part in a variety of family outings and healthy lifestyle activities. Due to a high proportion of Cherie Hearts’ A high-tea gathering for Cherie Hearts staff and their families employees being mothers with young children, the organisation offers a wide range of flexi-work Cherie Hearts Group of Childcare Centres arrangements including compressed work is an alliance of companies providing quality schedules, flexi-shift and job-sharing as well as early childhood education and related permanent part-time work arrangements. To consultancy services. In promoting a family further assist staff in managing their family friendly environment in the workplace, Cherie commitments, all staff members are allowed Hearts adopts the ‘HIPO’ approach: healthy to send their children to any Cherie Hearts lifestyle programmes, innovative flexi-schemes branch without charge. In this way, staff are able and benefits, policies and infrastructure and to save at least $500 a month on childcare outings and recreation. arrangements. Cherie Hearts’ most beneficial programmes are The organisation has also benefited from its career development discussions, flexible work family friendly arrangements. Its programmes arrangements and free childcare service for have led to an increase in staff satisfaction, with staff. Career development discussions and zero turnover rate. This is an impressive open appraisals are held annually with all staff, achievement in an industry where average during which career development and training turnover is very high. requirements are discussed and staff are briefed on their advancement and opportunities in the coming year. A personal development programme was also introduced in 2003 for the feedback of staff Contributed by Cherie Hearts. Contact: Mr Gurchran J Singh Tel: 6246 4494 Email: email@example.com - 18 - Singapore Family Friendly Employer Award 2004 Winners CI YOU CHILD CARE CENTRE 29 Jln Bahagia #01-348, S(320029) (Voluntary Welfare Organisation, 23 employees) leave. They may also work on flexible timing, which gives them greater freedom to attend to their personal and family needs. Also in place are a variety of staff benefits aimed at taking some of the burden off working parents. For instance, staff have their meals catered for by the centre, and they can utilise the centre’s childcare services at a discounted rate. Ci You also celebrates Family Day in recognition Attending Seminar. A day off to be together. of the dual roles played by many of its staff who are working parents. It acts as an acknowledgement of their efforts in contributing Ci You Child Care Centre was established in to the centre’s success even while juggling their 1993 under the community services arm of Pu active family responsibilities. Ti Lian She, a non-profit voluntary group. The centre aims to support low-income working Ci You’s family friendly programmes make its parents by providing childcare services at low staff feel at home in the centre. This helps to fees, together with schoolwork supervision and reduce work-related stress, allowing staff to do care for school-going children while their a better job as they are happier with their work. parents are at work. There is also a low incidence of medical leave and a very low staff turnover rate. Ci You encourages its staff to work hand in hand with parents for the best interests of their children. To further this objective, the centre is committed to giving its staff the strongest support in balancing their family life and work “The flexibility shown in commitments. In this way, Ci You is able to allowing us to take urgent time present itself as a role model for good family values. off from work to attend to our children’s needs, makes us feel Over and above more common leave benefits good about our job.” such as vacation leave, maternity leave and family care leave, staff of Ci You are entitled to -Irene Tan, paid time-off, bonus leave and, in recognition Senior Teacher of their contribution to the centre, long service Contributed by Ci You Child Care Centre. Contact: Ms Ivy Teo Tel: 6355 1433 Email: firstname.lastname@example.org - 19 - Singapore Family Friendly Employer Award 2004 Winners CITY DEVELOPMENTS LIMITED 36 Robinson Road, #20-01 City House, S(068877) (Public listed, Property Developer; 279 employees) Operating in 18 countries spanning Asia, Europe, Social activities planned for CDL employees are North America and Australasia, CDL is an extended to the family, providing opportunities for international property and hotel conglomerate staff and their families to come together, socialise involved in real estate development and investment, and bond. This also reinforces a positive working hotel ownership and operations and provision of relationship among colleagues and boosts hospitality solutions. workplace morale, increasing job satisfaction. CDL’s mission for its employees is to maximise CDL also promotes healthy living amongst its the potential of staff and care for their personal employees, and has adopted an “Eat for Good well-being and career development. Guided by Health” programme in which talks, cooking this mission, CDL believes that creating a family workshops and health screenings are regularly friendly corporate culture will increase employees’ conducted. Employees and their family members productivity and satisfaction at work. are also offered subsidised memberships at the California Fitness Club, to encourage them CDL’s comprehensive pro-family policies cover to keep fit. staff welfare and wellness programmes, as well as family bonding and support activities. For instance, employees with exceptional family “Working part-time has commitments may request to be placed on flexible helped me to balance my work work arrangements, or to switch to part-time work. and family commitments… In this way, the company can retain valuable With this family friendly environment, I employees who would otherwise have to leave. am able to contribute effectively to my Employees are also allowed unrecorded time off family and to the company.” to attend to family emergencies. -Petrina Chan, Assistant Manager (Corporate Communications Department) “By tailoring our work policies to the needs of the employees, we believe it is possible for employees to both enjoy a fulfilling family life and perform their best at work.” -Kwek Leng Joo, Managing Director A CDL staff with his wife keeping fit at California Gym Contributed by City Developments Limited. Contact: Mr Desmond Wong Tel: 6877 8510 Email: email@example.com - 20 - Singapore Family Friendly Employer Award 2004 Winners CREDIT SUISSE FIRST BOSTON (CSFB) 1 Raffles Link, #03/04-01 South Lobby, S(039393) (MNC, Investment Banking; 557 employees) CSFB is a leading global investment bank serving institutional, corporate, government and high net-worth clients. CSFB continues to create a corporate culture that attracts, develops and retains the best employees; in support of this, CSFB has implemented a range of family To be successful friendly work practices aimed specifically at [in the many diverse markets answering the diverse needs of its employees. where CSFB operates], it is critical that we leverage the CSFB recognises that personal commitments best talent available… will affect all employees from time to time. The By building an inclusive environment and bringing company encourages all employees to together employees with demonstrate their personal judgement in a variety of experiences and implementing occasional informal approaches, the firm arrangements. maximises its ability to provide our clients CSFB also has an Employee Assistance with a full range of products, Programme offering confidential telephone or services and capabilities.” face-to-face counselling support for all family members. By assisting employees and their -Paul Calello, families, anxiety and stress levels can be Chairman and Chief Executive Officer Asia Pacific Region reduced to manageable levels. In addition to the above programmes, employees of CSFB have the opportunity to apply for a paid sabbatical leave. Contributed by Credit Suisse First Boston. Contact: Ms Kirstie Ellard Tel: 6212 3686 Email: firstname.lastname@example.org - 21 - Singapore Family Friendly Employer Award 2004 Winners DBS BANK 6 Shenton Way, DBS Building Tower One, S(066809) (MNC, Banking and finance; 5467 employees) The largest bank in Singapore as measured DBS also offers a wide range of leave benefits by the value of its assets, DBS has dominant to cater to the different and changing needs of positions in consumer banking, treasury and employees. One of the more unusual leave markets, securities brokerage, equity and debt schemes allows staff to take two days of paid fundraising. The Bank also serves corporate, leave to perform charity work together with their institutional and retail customers through its family, thereby fostering close ties between staff operations in the Asia Pacific region. members and their families, and enriching their lives. DBS believes in working hard and playing hard, and encourages its employees to lead a These family friendly practices have helped balanced lifestyle, including spending quality DBS create a collegial environment where time with the family. It is only when an employee employees enjoy rapport and camaraderie in has a happy and fulfilling family life that he or the workplace, and are able to contribute most she can concentrate and contribute at work. A fully to their jobs. family friendly work culture makes good business sense as work-life strategy is integral to managing human capital and achieving business goals. Under DBS’ staff medical scheme, all staff are entitled to claim expenses for medical treatment, with the unused balance of the benefit credited into their Medisave account. This is to encourage them to take greater interest in and responsibility for their health. Their dependents’ medical expenses are also defrayed through a medical contributory scheme. As a result, the bank receives better A DBS staff member took volunteer quality of work from employees who need not leave to care for the elderly at a home for the aged. worry about rising healthcare costs. Contributed by DBS Bank. Contact: Ms Lee Kui Ngee Tel: 6878 6672 Email: email@example.com - 22 - Singapore Family Friendly Employer Award 2004 Winners DEFENCE MANAGEMENT GROUP (DMG) Ministry of Defence, Gombak Drive off Upper Bukit Timah Road, S (669638) (Public, Ministry Agency; 1131 employees) adventure camp, specifically designed to allow fathers to spend quality time with their children through adventure and learning activities. DMG also organised a Family Day, aptly titled “Have Fun with Your Kids@Work” in conjunction with National Family Week, during which staff members were allowed to bring children to the workplace. In this way, the children are better able to understand their parents’ work Father-child bonding adventure camp DS(A) Mr Lim Hup Seng and son Zhi En, aged 11 yrs, environment and colleagues, and can relate to conquering the tunneling activity with each others’ support. their parents better. As part of the Ministry of Defence, DMG’s mission is to enhance Singapore’s defence capability by optimising the use of knowledge, financial and human resources. “The SAF is concerned DMG’s vision includes the statements “We are with the well-being of its one family” and “We care for our people”, people and their families. It values its recognising that happy staff members are more people, looks after them and their families so that they can give productive. DMG strives to provide a family their whole-hearted friendly and conducive work environment that attention to their assigned duties.” takes care of the needs of all staff. -Mr Lim Hup Seng, The DMG Family Friendly Team has organised Deputy Secretary (Administration), Ministry of Defence many activities and initiatives to promote a family friendly work culture, including marriage seminars, senior citizens’ week and a parent support group. One of the more innovative programmes is the father-child bonding Contributed by Defence Management Group. Contact: MAJ Alice Yeo Tel: 6373 1139 Email: firstname.lastname@example.org - 23 - Singapore Family Friendly Employer Award 2004 Winners DU PONT COMPANY (SINGAPORE) PTE LTD 1 Harbourfront Place, #11-01 Harbourfront Tower One, S(098633) (MNC, Manufacturing; 250 employees) DuPont is a science company. The company’s work environment. An Employee Lounge with vision is to be the world’s most dynamic audio/visual equipment, a miniature library, science company, creating sustainable game tables and other entertainment sources solutions essential to a better, safer, healthier has been set up in the company’s new office, life for people everywhere. With organisational and interactive activities such as treasure hunts values steeped in safety, ethics, respect for or movie nights are regularly organised. In people and care for the environment, DuPont addition, talks and workshops on topics such has naturally adopted many of the family friendly as finance, wellness and safety are held for staff practices used worldwide, and extends them enrichment. unswervingly to its employees. Feedback from employees and the At DuPont, our most valuable assets are our management indicate that DuPont’s family employees. Employees who travel regularly or friendly and work-life balancing initiatives are handle a large number of late telephone calls much appreciated throughout the company, and are allowed to work from home on the following the high levels of participation and employee day, giving them a chance to rest. satisfaction underline the endorsement and support given to these initiatives by all levels of To encourage employees to relax and interact, the organisation. DuPont has adopted a fun, open and learning An employee trying out on an ironing competition, using an iron coated with DuPont TM Teflon® coating. Contributed by DuPont. Contact: Ms Lili Ong Tel: 6586 3402 Email: email@example.com - 24 - Singapore Family Friendly Employer Award 2004 Winners FAMILY RESOURCE AND TRAINING CENTRE, SINGAPORE ASSOCIATION OF SOCIAL WORKERS Block 324 Clementi Avenue 5, #01-209, S(120324) (Voluntary Welfare Organisation; 8 employees) FRTC was set up in 1992 to lead the such as part-time work, flexible start and end professional development of family services. Its times and working from home. In terms of mission is to support, nurture and strengthen family care leave, staff are given marriage leave, families through leadership in research, training, paternal leave and dependent-care leave for public education, consultancy and advocacy. It immediate family members. In addition, they are provides continuing education and training to granted unrecorded leave for volunteering their social workers and personnel in the helping expertise through the Singapore International profession. Foundation to help Third World countries. FRTC is a corporate Family Life Ambassador FRTC staff are allowed to bring their children and organises talks and workshops on a wide to work as and when they need to do so, rather range of family life education topics. than on a designated day or period. In this way, they are relieved of the necessity of finding FRTC has implemented family friendly alternative care. Management also contributes practices including flexible work arrangements financially to a staff welfare fund. FRTC’s family friendly policies and practices have helped its staff to balance not only work and family commitments but also community responsibility. There has been no attrition for the past 7 years, and an understanding of mutual trust and responsibility is present between the organisation and its staff. Being the people professionals and offering a career that makes a difference, FRTC believes in walking the talk, and the accolade of the Singapore Family A balanced work-life helps staff to Friendly Employer Award is received with great achieve personal and professional satisfaction. pride. Contributed by Family Resource And Training Centre. Contact: Mrs Linda Haverkamp Tel: 6778 7922 Email: firstname.lastname@example.org - 25 - Singapore Family Friendly Employer Award 2004 Winners FOCUS ON THE FAMILY SINGAPORE LTD 22 Niven Road, S(228369) (Voluntary Welfare Organisation; 5 employees) Focus on the Family Singapore Ltd is a registered local branch of international charity Focus on the Family, dedicated to the strengthening of Singapore families through Family Life Education programmes including mass media, distribution of books and pamphlets and the conducting of seminars, workshops and talks. Focus aims to cultivate an environment whereby one can feel at home, whether as a constituent who has just walked through the door or as a staff member or volunteer. The work culture seeks to nurture staff to be part of the It’s always about family – Volunteer Appreciation Tea 2003 team and ‘family’. The family services and resources Focus provides its constituents are first made available to staff and their families, with the objective of catering to staff family welfare. The families of staff members are also encouraged to become involved in “One thing I can vouch for activities and volunteer work, giving them a better Focus is that the understanding of what is involved in their work. people know how to appreciate In this way, staff of Focus have the support of one another. It must be in the their families to do a better job. culture…Above all, it’s a joy serving their IT needs in every Focus also offers its staff flexible work small way, and you get to work with arrangements and a variety of leave benefits, great people.” including unrecorded time-off, so that they are better able to manage their work and family -Anthony, commitments. In addition, Focus encourages IT Consultant (Volunteer) team time, during which staff share their individual or family needs and receive the support of their colleagues in resolving any problems they may have. Contributed by Focus on the Family Singapore Ltd. Contact: Ms Joanna Koh-Hoe Tel: 6336 1444 Email: email@example.com - 26 - Singapore Family Friendly Employer Award 2004 Winners HEALTH SCIENCES AUTHORITY 11 Outram Rd, S(169078) (Statutory board; 562 employees) HSA, a statutory board of the Ministry of Health, increased HSA staff’s motivation and is the national regulator of health-related satisfaction. products, ensuring that the products meet standards of safety, quality and efficacy. It also HSA has also implemented flexible work operates the national blood bank, arrangements, including flexi-hours, Bloodbank@HSA, protecting the integrity of the telecommuting and permanent part-time. These nation’s blood supply. As the national reference arrangements allow officers to take care of their agency, HSA exploits specialised scientific, family needs, and have been instrumental in forensic, investigative and analytical capabilities HSA’s retention of quality talent. Working in order to serve the administration of justice mothers, in particular, have chosen to stay in and enhance safety in our community. service rather than leave the organisation to care for their children. As a result, absenteeism, HSA is committed to a family friendly work lateness and sick leave have been reduced culture, driven by its core value of valuing and along with their related costs, and employees’ nurturing its staff. Its efforts are reflected in morale, productivity and commitment have initiatives such as the setting up of a lactation improved. room, the granting of childcare leave and an alternate Saturday-off arrangement. HSA staff are also entitled to a wide variety of leave benefits that give them more time for As a corporate Family Life Ambassador, HSA personal and family development. These holds monthly talks on family-related issues benefits have enhanced HSA’s corporate image such as parenting, work-life balance and and established it as an employer of choice, personal development. By assuring staff that further contributing to staff morale and HSA has their welfare at heart, these talks have productivity. Staff and their families enjoy our Family Day at Paris Ris Park. Contributed by HSA. Contact: Ms Anthea Ling (Manager, Human Resource Management) Tel: 6213 0674 Email: Anthea_LING@HSA.gov.sg - 27 - Singapore Family Friendly Employer Award 2004 Winners HP SINGAPORE 452 Alexandra Road, S(119961) (MNC, Information Technology; 5615 employees) HP also organises regular recreational activities for employees and their families, including parenting talks, Family Days and school holiday programmes. The facilities in HP’s recreation centre are open for the use of all employees and their families. HP’s FWAs have benefited the business by helping to attract and retain a diverse workforce while increasing employee commitment and job satisfaction. The company’s culture is also enhanced through the incorporation of self- management and individual responsibility. The A father-and-daughter team level of service provided to HP’s many at the HP Cross Country customers in different time zones and HP is a technology solutions provider to geographies is improved. consumers, businesses and institutions globally. The company’s offerings span IT infrastructure, personal computing and access devices, global services and imaging and “Thanks to our printing.” FWA programme, I was able to work remotely from HP’s corporate culture is centred on the creation home for my baby’s first year. of a work environment that will help employees With FWA, it was easy achieve the best possible work-life balance. In to balance my work and family line with this commitment, HP has implemented commitments without having many innovative policies, most notably flexible to sacrifice either. work arrangements (FWAs) such as flexible Best of all, I could be there start and end times, and telecommuting. These during my baby’s growing years!” arrangements help employees handle personal -Senior Manager commitments with greater effectiveness, thereby lessening their stress and improving their productivity. Contributed by HP Singapore. Contact: Mr Stephen Chong Tel: 6374 3332 Email: firstname.lastname@example.org - 28 - Singapore Family Friendly Employer Award 2004 Winners IBM SINGAPORE PTE LTD 9 Changi Business Park Central 1, S(486048) (MNC, Information Technology; 2500 employees) IBM specialises in the creation, development and IBM has also launched a People-Oriented Work manufacture of advanced information Redesign programme that improves work technologies, including computer systems, efficiency and reduces employee stress. This has software, networking systems, storage devices improved work climate and helped IBMers achieve and microelectronics. It provides professional a better work-life balance, and also raised the service in these areas to clients worldwide. company’s overall productivity. IBM Singapore recognises that work-life balancing As part of the IBM Global Work/Life Fund, which programmes are beneficial to both employees and was set up to develop dependent-care the company, with special impact on morale, programmes benefiting working families, IBM productivity and retention. Its programmes are Singapore also organises holiday camps for designed to reflect a new social reality where both IBMers’ children. These camps provide quality husband and wife are breadwinners and the programmes at highly subsidised rates, enabling division between work and personal/family life is IBMers to know their children are well taken no longer as clear-cut as before. care of and thereby work with greater peace of mind. Since 1996, IBM has had in place a mobility programme that helps employees cut down on In addition to the above initiatives, IBM believes travelling time and achieve a better work-life that a fit and healthy workforce is a productive balance. The mobility programme enables IBMers one. The company therefore organises regular to work from any place at any time, thereby health talks and annual health screenings for its focusing on performance rather than the hours employees, and organises “Sports After Work” of work clocked. In this way, IBMers not only feel activities such as tennis, soccer and badminton, empowered to manage their lives, but can also at no cost to employees. provide more rapid customer service, as they have remote access to the information they need. IBMers and family members participating in a walk at the Lower Pierce Reservoir to learn about environmental conservation, organised by Anderson Secondary School. Contributed by IBM Singapore Pte Ltd. Contact: Ms Lim Ying Chia Tel: 6418 4039 Email: email@example.com - 29 - Singapore Family Friendly Employer Award 2004 Winners ID TECHNOLOGIES PTE LTD 1 Kaki Bukit Crescent, S(416236) (SME, Manufacturing; 138 employees) Among the most popular programmes implemented by ID Technologies are flexible start and end times (which allow staff to plan their working hours according to their family needs) and child sick leave (which means staff do not have to consume their precious annual leave). In addition to these programmes, the company has set up work-life resource corners on its premises and organises talks on marriage, parenting and other topics related to work-life balance. A recreation club with gym facilities has Our Company’s Soccer Friendly Match, in which we welcomed been set up to cater to employees’ health and both staff and their family members to join in the fun. wellness, and activities involving staff and their families are organised periodically to enhance ID Technologies Pte Ltd, a leading contract family bonding. manufacturer of adhesive components and barcode products, is a firm adherent to the concept of work-life balance. The company constantly endeavours to be a responsible and caring employer to its staff and has “With the introduction implemented many initiatives to help them strike of the family Work-Life a healthy balance between work and family life. programmes, I get to attend monthly lunch talks where I can pick up An active corporate Family Life Ambassador, ID more parenting tips.” Technologies has also appointed a work-life coordinator to implement and review its initiatives -Liew Kah Yin, and practices, so as to ensure these remain Production Operator relevant to employees’ needs and concerns. “I feel glad that we are “I would like to thank the entitled to child sick leave. It means Work-Life Committee and the we need not have to apply for annual company. Flexi-work arrangements leave when our children fall sick. will definitely help me to have better This shows that our company control and balance between my work cares for our children as well.” and family.” -Liow Ah Guat, -Jaselyn Woon, Finance Manager Production Operator Contributed by ID Technologies Pte Ltd. Contact: Ms Fianna Lim, HR/Admin Manager Tel: 6740 2130 Email: firstname.lastname@example.org - 30 - Singapore Family Friendly Employer Award 2004 Winners INFOCOMM DEVELOPMENT AUTHORITY OF SINGAPORE (IDA) 8 Temasek Boulevard, #14-00 Suntec Tower Three, S(038988) (Statutory Board, 1120 employees) Flexible work arrangements such as flexi-time option and part-time employment, are also available to staff. These are applicable to married female staff who have childcare and other family commitments to manage. Also available is a telecommuting arrangement whereby staff may choose to work from home in the event of childcare emergencies and other unforeseen circumstances. A suite of employee support schemes and services are also in place so that staff can enjoy both a fulfilling job and an enriched family and Eat with Your Family Day@IDA Fund Raising Food Fest: Everyone’s Lending a Hand for Charity, 28 May 2004 personal life. Some of the benefits under this scheme include marriage and newborn gifts, medical subsidies and insurance for staff and IDA is a statutory board under the Ministry of their dependents. Staff are allowed to claim the Information, Communications, and The Arts. subscription fees for mobile and broadband and IDA recognises that its people are its most to use the flexible benefits for reimbursement valuable resources, and has therefore adopted of childcare and children’s educational an all-encompassing ”Total Rewards” policy to expenses, just to name a few. In addition, zoo develop, retain and reward its staff. and bird park corporate passes and holiday bungalows are offered for the use of staff and IDA has implemented a wide range of pro-family their families. Family life education talks and policies and programmes aimed at providing a workshops are regularly organised for couples balanced work and family life for staff. Among and families. them are leave benefits such as childcare, marriage, compassionate, paternity and IDA’s policies have not only succeeded in sabbatical leave. Unpaid leave is also available increasing employee satisfaction and morale, to married female staff who need to take an but also turned in other benefits. The staff extended period off for family care purposes. turnover rate is now 5% below the industry Managers and supervisors are given the average, which means recruitment cost is autonomy and flexibility to approve such reduced. Medical cost and leave taken are also arrangements. lower than the industry average. Contributed by IDA. Contact: Ms Jan Lye Tel: 6211 0340 Email: email@example.com - 31 - Singapore Family Friendly Employer Award 2004 Winners INLAND REVENUE AUTHORITY OF SINGAPORE (IRAS) 55 Newton Road, Revenue House, S(307987) (Statutory Board; 1680 employees) IRAS is the government agent administering, assessing, collecting and enforcing the payment of taxes. IRAS also advises the Government and represents Singapore internationally on matters relating to taxation. IRAS works on the principle that “Everyone Matters”, and its HR policies and staff welfare programmes are formulated to encourage staff to lead a balanced lifestyle. This is because the organisation believes that happy staff will lead We Work and Play Under One Roof (IRAS staff and their children) to a productive and happy organisation. To ensure that the physical, emotional and mental needs of its staff are cared for, IRAS caters for family involvement in its programmes. work every 3rd Saturday and can spend their free Saturdays with their families. It has also As 80% of IRAS’ workforce are female, the introduced an Elder Care Time-Off scheme, organisation has introduced an on-site childcare which recognises the needs of staff to care for centre to help staff balance their work and family their sick aged parents. commitments. All staff members, including male officers, have priority in registering their According to a biennial Organisational Climate children for places in the centre, and they enjoy Survey, IRAS’ family friendly initiatives have subsidised fees. In this way, staff have greater contributed to improve staff satisfaction. This peace of mind and can concentrate better on is also illustrated by the drop in its turnover their work. rates, which have come down from double digits to less than 5%. Ex-IRAS staff have also To promote family involvement and bonding, returned to work for the organisation, citing the IRAS has implementd a 5-5-6 Work Scheme. family friendly environment as a major factor in This is a flexi-work work schedule whereby staff influencing their decision. Contributed by IRAS. Contact: Ms Adeline Lee Hui Lin, Senior Personnel Officer Tel: 6351 2047 Email: firstname.lastname@example.org - 32 - Singapore Family Friendly Employer Award 2004 Winners INVISTA (SINGAPORE) PTE. LTD. 1 Sakra Avenue, S(628225) (MNC, Manufacturing; 523 employees) and resulted in more efficient scheduling creating a reduction in overtime. INVISTA’s Wellness Programmes focus on Occupational Health and improvements in health risk behaviors for the total well-being of our employees. We provide annual health screenings, influenza vaccinations, smoking cessation programs, professional counseling on hypertension, strokes, healthy minds, and sponsor exercise classes. Good health means lower medical costs not only to employees and their families but also to the company. It also contributes to high productivity in the workplace Jurong Island Dragon Boat Race. which is a competitive advantage to our business. In 2002, our average number of sick INVISTA is a global integrated fiber and days per employee was 10% lower than the intermediates business with a presence in national average. A 2003 survey conducted by more than 40 countries, comprised of six an independent consultant on employee businesses: Apparel, Performance Fibers, turnover across 375 companies in 10 different Intermediates, Polymer and Resins and Textile industry segments showed that our attrition was Fibers. INVISTA is committed to its customers’ 28% lower than the average of the companies. growth through market insights and technology innovations combined with a powerful portfolio These family friendly programmes increase of the best known global brands and employees’ commitment and satisfaction, and trademarks in the industry. improve INVISTA’s reputation as a vibrant and caring organisation that attracts and retains We believe people, not names, make a talented employees. company great. Consistent with this belief, valuing people and protection of their health, safety and environment, come first. We take this further by promoting a workplace culture “Work-life policies and practices where employees can balance their work and take on greater importance in family commitments and lead healthy lifestyles. today’s world where the demarcation On 1st January 2004, our shift employees of ‘work’ and ‘life’ is, as it were, transitioned from an 8-hour to a 12-hour shift increasingly blurred. At INVISTA, we schedule. This compressed workweek schedule enables our shift employees to enjoy believe in recognising the ‘whole’ more rest and off days to spend with their person as it serves both the business families. For day employees, we have a flexi- and individual need.” time programme that allows them to manage their work schedule to meet personal family arrangements more effectively. These -Dilip Kumar, programmes have boosted employee morale Managing Director Contributed by Invista (Singapore) Pte Ltd. Contact: Ms Amy Tay, HR Manager Tel: 6867 1295 Email: email@example.com - 33 - Singapore Family Friendly Employer Award 2004 Winners KK WOMEN’S & CHILDREN’S HOSPITAL 100 Bukit Timah Rd, S(229899) (Public, Healthcare; 2500 employees) The only integrated women’s and children’s work, while still enjoying pro-rated benefits and hospital in Singapore, KK Hospital maintains a the same career development pathway offered policy of personalised, patient-centric care and to full-time staff. This has led to increased sharing its expertise with the community. KK commitment from part-time staff who might Hospital recognises that staff want to achieve a otherwise be inclined to leave the organisation. balance between work commitment and personal needs, and believes that promoting this balance will enhance the well-being, productivity and commitment of its people, resulting in greater effectiveness for the hospital. To ensure that its staff can meet the constantly rising expectations of its patients, KK Hospital places their welfare among its top priorities. Staff are provided with a wide variety of services and programmes aimed at easing the burden of external commitments, such as convenience services and dependent-care services, both on-site and referral, which can be accessed on short notice. Great fitness fun for KK staff and their family members at the first KKH Walk-a-Jog. KK Hospital provides flexibility in the arrangement of shift work schedules, thereby catering to both the different needs of its staff and the requirements of each work area. Feedback indicates that this flexibility has “I appreciate that the enabled staff to better balance their work and organisation recognises the personal lives, leading to increased staff importance of work-life balance satisfaction. When staff derive a sense of through its flexible work arrangement satisfaction from their work, they are able to scheme. It has certainly encouraged deliver higher medical standards and better me to put in my best service for our patients. performance at work.” KK Hospital is also currently piloting an -Han Wee Meng, enhanced part-time scheme whereby staff are Dietician allowed to choose the number of hours they Contributed by KK Hospital. Contact: Ms Han Mee Nee, Specialist, HRPM Tel: 6394 1978 Email: firstname.lastname@example.org - 34 - Singapore Family Friendly Employer Award 2004 Winners MAJLIS UGAMA ISLAM SINGAPURA (MUIS) 273 Braddell Road, S(579702) (Statutory Board; 108 employees) Muis, also known as the Islamic Religious Council of Singapore, is the statutory body whose role is to protect and advance the interests of “Muis prides itself on being not Singapore’s Muslim community. Its mission is to only family friendly, but a broaden and deepen the Singaporean Muslim family in itself. Every officer is a community’s understanding and practice of Islam, family member, and therefore while enhancing the well-being of the nation. our relationships go beyond structural and positional to the emotional, spiritual and psychological. The A corporate Family Life Ambassador, Muis various family friendly schemes and considers itself a family and treats its staff as initiatives in Muis may appear family members. It actively promotes work-life similar to what is offered by many balance through a range of activities and organisations, except that work and initiatives, such as family-related leave benefits, family life in Muis is a synthesis an alternate Saturday half-day work scheme and and not an aggregate.” social family gatherings including Family Day, Hari Raya Celebrations and Malaysia Car Convoy. A -Dr Albakri Ahmad, Director, Corporate Development and monthly Staff Contact Day is also held, during Education which staff participate in morning mass exercises and sharing sessions. Muis also encourages its staff to maintain a healthy lifestyle and has implemented Health and Wellness programmes through its Staff Recreation Committee. These include weekly sports sessions and quarterly lunch health talks. As a result of its programmes, the attrition rate at Muis has fallen dramatically, and medical leave usage by staff has also dropped. In addition, staff and their families experience closer ties and greater camaraderie, resulting in higher staff Morning mass exercise involving all staff. morale and job satisfaction. Contributed by MUIS. Contact: Mr Mohd Adam, Executive, Human Resource Tel: 6359 1132 Email: email@example.com - 35 - Singapore Family Friendly Employer Award 2004 Winners MERCK SHARP & DOHME (SINGAPORE) LTD (MSD) 21 Tuas South Avenue 6, S(637766) (MNC, Pharmaceutical Manufacturing; 250 employees) MSD is a subsidiary of Merck & Co. Inc., a global research-driven pharmaceutical company. MSD recognises that the ability to excel depends on the commitment and performance of its employees, and strives to create a working environment that not only rewards commitments and performance but is also responsive towards the needs of employees and their families. MSD’s preventive health and wellness programme provides employees with In-house Kickboxing Activities free consultation, materials and referrals covering a broad range of topics. Its on-site healthcare provider also renders evaluation and referrals for personal crises, MSD’s supportive environment helps to relationship conflicts and behavioural health. All maximise the contributions of employees, and employees are provided with a periodic stimulates the creativity and innovation scheduled medical screening and required to discover, develop and demonstrate personalised, confidential health counselling. the value of breakthrough drugs as a global company. In this way, MSD can bring value to In addition to medical consultation, MSD also its shareholders and ensure that it has a offers its employees free patronage at off-site competitive advantage in the marketplace. fitness centres. The recreation committee also organises active participation in weekly sports activities such as outdoor hikes and national runs. The increased fitness level of employees in turn gives them greater energy to perform their jobs well. Contributed by MSD. Contact: Mr Victor Chen Tel: 6880 9011 Email: firstname.lastname@example.org - 36 - Singapore Family Friendly Employer Award 2004 Winners MICROSOFT SINGAPORE PTE LTD 5 Temasek Boulevard, #09-03 Suntec Tower Five, S (038985) (MNC, Information Technology; 107 employees) These include lunchtime enrichment talks and a Bring-Your-Kid-To-Work Day. Microsoft’s employees are also entitled to benefits such as celebratory leave and general hospitalization and surgical plans where the same coverage is extended to their immediate dependents. This is intended to provide financial relief to employees in times of need. As part of our continuous efforts at enhancing the benefits program, Microsoft has introduced a maternity care benefit. This provides for normal or Kids at work on Bring-Your-Kid-to-Work Day Caesarean delivery as well as pre-, post-natal care coverage to employees or their spouses, Established in 1990, Microsoft Singapore is for any number of children. responsible for Microsoft’s sales and marketing functions in Singapore, including corporate communications, business development, “Bring-Your-Kid-To-Work Day partner development and customer care. not only brought me closer Microsoft believes that our success is due to the to my child, but also closer to my dedication of our employees, whose enthusiasm colleagues by allowing me to for their work is fueled by the support of their understand them as families and Microsoft Singapore’s pro-family individuals outside of a benefits and programmes. working environment.” Microsoft Singapore’s Employee Assistance -Andrew Pickup, Programme provides an avenue for employees Marketing Director to seek advice on a wide range of issues, including improving communication in the family, balancing the demands of different roles and parenting techniques. This service is extended “My company’s hospitalization to employees and their families free of charge, and surgical insurance benefit in recognition of the family’s role as the first line helped my family tide over a difficult of care and support for employees. time when my wife was very ill – I really appreciated that.” Family-friendly activities are held regularly at Microsoft Singapore, to foster a sense of -Cholayil Shyam, Product Manager belonging for employees and their families. Contributed by Microsoft Singapore. Contact: Ms Melissa Kee Tel: 6433 5338 Email: email@example.com - 37 - Singapore Family Friendly Employer Award 2004 Winners MIL-COM AEROSPACE PTE LTD 11 Changi North Street 1, Level 2 Mil-Com Aerospace Training Centre Changi North Industrial Estate, S(498823) (SME, Aerospace Support; 70 employees) Mil-Com Aerospace is a leading aerospace experiences and areas of work with one another. support company, providing specialised These sessions provide employees with the aerospace engineering services to airlines and opportunity to interact and build better relations. aerospace-related companies. Mil-Com’s They also serve to manage organisational leadership believes in nurturing and fostering a knowledge and foster the entrepreneurial spirit of family friendly environment and culture, and employees. supports this by offering flexible work arrangements, leave benefits and other initiatives that encourage better employee relationships in the organisation. Mil-Com organises a quarterly Family Get- Together session to thank employees for their contributions throughout the year. During these sessions, the management meets with employees and their families, and receives feedback on their work-related concerns. This practice serves as an “open door” policy to encourage corporate citizenry and show appreciation of teamwork. It not only fosters better employee interaction, but Mil-Com’s Alteon Day also encourages team-building to the organisation’s advantage. Weekly “Share and Learn” sessions are also held, “I can attest to Mil-Com functioning as an in-house learning platform that being a family friendly company. allows employees to share and impart their Being an expatriate employee from Australia, when my wife’s father “Share and Learn is a very passed away last year we were informative session that helps us faced with an urgent and traumatic improve our knowledge of one return home. When I phoned another’s work.” our CEO in the middle of the night to inform her, she did her utmost to -Mohan, ensure that our needs were addressed. Course Manager, Aerospace Training Her kindness and sympathy was mirrored throughout by my friends “Such family gatherings are and colleagues here at Mil-Com.” useful to boost staff morale!” -Ron Sinclair, -Richard Yeun, Chief Instructor, Vice President, Technical and Standards Mil-Com Aerospace Training Center Contributed by Mil-Com Aerospace. Contact: Ms Ivy Hong (Hospitality Manager) Tel: 6545 4900 Email: firstname.lastname@example.org - 38 - Singapore Family Friendly Employer Award 2004 Winners MINISTRY OF COMMUNITY DEVELOPMENT AND SPORTS (MCDS) 512 Thomson Road, MCDS Building, S(298136) (Ministry; 818 employees) The mission of MCDS is to build a cohesive MCDS will continue to review and implement and resilient society for Singapore. MCDS policies/initiatives which will better help its staff recognises that all its staff have family and to achieve work-life effectiveness and build personal commitments outside work. By stronger family ties. Some of the pipeline focusing on work-life issues, MCDS aims to projects/initiatives include piloting new flexi-work help both its staff and the Ministry align and arrangements and work-life training for staff. achieve personal as well as organisational objectives. With the various family friendly programmes/ initiatives in place, MCDS is able to address its MCDS aims to foster a Work-Life Friendly staff needs, attract and retain its talents and Workplace culture through putting in place flexi- reduce the medical cost. work arrangements, leave benefits and employee support services for its staff. This is complemented by workplace health programmes such as sporting activities, health screenings and talks which are organised from time to time. Staff are also given 4 hours every month to participate in healthy lifestyle activities organised by their respective departments. Some of the key initiatives implemented in MCDS are: ! One-stop HR Portal A.C.T.I.V.E Day ! Subsidised Counselling Service ! Set-up of Family Vitamins Room for nursing mothers and as a resource area for family life materials “MCDS is a key advocate of family ! Focus Group Discussions friendly work places. We applied for the Singapore Family Friendly Employer ! Work-Life Management Training Workshop Award to check if we are indeed walking our talk, and we are all very pleased to The One-stop HR Portal was launched last year receive this affirmation. We will continue for staff to have easy access to HR information to build a family friendly workplace in i.e. information on work-life programmes such MCDS, and to encourage others to also as the flexi-work guidelines, links to time-saving build a family friendly work services (i.e. laundry and grocery services) and environment.” dependent care service providers etc. -Ms Lim Soo Hoon, Permanent Secretary Contributed by MCDS. Contact: Ms Serene Ho, Senior Personnel Executive Tel: 6355 8586 Email: Serene_Ho@mcds.gov.sg - 39 - Singapore Family Friendly Employer Award 2004 Winners MINISTRY OF HOME AFFAIRS, HEADQUARTERS (MHA HQ) New Phoenix Park, 28 Irrawaddy Road, S(329560) (Ministry HQ; 233 employees) MHA is committed to make Singapore a safe and organise in-house family activities to foster and secure best home for our people. At the MHA family bonding. In addition, workplace health HQ, we work, as part of the Home Team, with programmes such as health screenings, the Homefront agencies and our community regular fitness classes and health talks are held partners to achieve our vision. Guided by our to increase employees’ awareness of personal core values of Honour and Unity, we formulate health and wellness. policies to maintain law, order and security in Singapore, manage joint operations of Home Employees may take up flexible work Team agencies and upgrade strategies and arrangements such as compressed work capabilities across the Home Team. schedules or flexi-time. Alternatively, they may work on a part-time scheme that allows them Key Programmes Implemented and/or greater flexibility in managing their personal Benefits Derived: commitments. MHA HQ has a designated Staff Well-Being MHA HQ is a corporate Family Life Ambassador. Secretariat to manage workplace health and well-being issues, as well as a Staff Welfare Organisational Health Surveys have indicated Committee to see to its employees’ welfare and that employees are more physically fit as a recreational needs. These teams hold family whole, and they also experience greater job life education programmes on a regular basis satisfaction with the family friendly initiatives. Fostering Unity through Group Activities Contributed by MHAHQ. Contact: Ms Lilian Liong (Asst Director, HR) Tel: 6478 5669 Email: email@example.com - 40 - Singapore Family Friendly Employer Award 2004 Winners MINISTRY OF MANPOWER (MOM) 18 Havelock Road, S(059764) (Ministry; 1074 employees) MOM is the central agency that brings together laundry pick-up are available to staff, helping them all functions of manpower planning, entry manage their home and work commitments more regulation and promotion issues in Singapore’s effectively. labour market. As a People Developer Organisation, MOM is committed to a people- MOM will continue to implement and improve centric management philosophy. This credo seeks policies and practices that are family friendly, and to enhance individual and hence organisational encourage family participation so as to help its capability, by providing learning and development employees achieve work-life balance. Some of opportunities and creating and adopting innovative its upcoming programmes include career workplace practices that contribute to a good counselling, personal counselling and healthy work-life balance for employees. lifestyle activities. MOM has introduced a wide range of alternative As a result of its various family friendly job arrangements, staff leave and welfare programmes and initiatives, MOM is better able programmes, complemented by a host of social to meet the needs and expectations of its staff. and recreational activities for its staff. These This in turn has enabled it to better retain its talent include flexible work arrangements, leave benefits and meet existing and new challenges with over and above annual leave entitlements, and free committed staff. access to a spa and gymnasium. An on-site childcare centre is also provided for parenting staff to place their children during working hours, allowing them greater peace of “MOM is family friendly more mind at work. MOM provides a subsidy to staff because of the enlightened who utilise this facility. In addition, a Nursing Room management rather than the standard has been set up for the convenience and privacy schemes. My bosses initiated and of nursing mothers, and family services such as followed through with the proposal for me to work from home when I had difficulties in the last stage of my pregnancy. This proactivity and tailoring to my needs is very heartening. It inspires me to do the same for those I supervise and I will not hesitate to go the extra mile for MOM.” -Ms Liew Wei Li, Director, Quality Workplace Policy Department MOM Family Day @ Sentosa Island Contributed by Ministry of Manpower. Contact: Mr Hagen Ong Tel: 6317 1493 Email: firstname.lastname@example.org - 41 - Singapore Family Friendly Employer Award 2004 Winners NATIONAL CANCER CENTRE OF SINGAPORE PTE LTD (NCC) 11 Hospital Drive, S(169610) (Public, Healthcare; 530 employees) schedules; therefore, the centre allows them to take care of their dependents without consuming their annual leave. To many staff, this comes as a great relief. The flexible work arrangements, comprising compressed work schedules and part-time work arrangements, also address staff members’ domestic responsibilities, and benefits both parties in the process: staff are NCC Kiddies Day 2003 provided with the flexibility to cater to their family commitments, while the flexible work arrangements can be scheduled according to NCC is a national and regional centre providing NCC’s operational needs. clinical services to cancer patients, as well as developing public education programmes In addition to the above programmes, NCC directed at the prevention and early treatment organises various activities that are extended of cancer. NCC recognises that staff need to to the families and even the friends of achieve a balance between work commitment employees, such as short overseas trips, festive and personal needs, and believes that celebrations or Family Day. An intranet promoting this balance will enhance the well- webpage has also been set up to inform and being, productivity and commitment of staff, raise awareness of staff with regard to work- resulting in greater organisational effectiveness. life balance and practices in NCC. To meet both the objectives of the organisation NCC’s various programmes and policies have and the needs of staff, NCC has implemented benefited the centre in terms of higher a variety of family friendly programmes, most productivity from staff, who experience a higher notably family care leave, flexible work level of job satisfaction due to the family friendly arrangements and maternity medical benefits culture. Together with a lower turnover rate and (which are also extended to the spouses of a drop in associated recruitment costs, this male staff). results in a positive impact on the centre’s bottom line. NCC recognises that staff with young children or aged parents will need flexibility in their work Contributed by NCC. Contact: Ms Winnie Wee Tel: 6236 9412 Email: email@example.com - 42 - Singapore Family Friendly Employer Award 2004 Winners NATIONAL DENTAL CENTRE 5 Second Hospital Avenue, S(168938) (Public, Healthcare; 376 employees) The National Dental Centre is the main well-being, productivity and commitment, referral centre for specialist oral healthcare leading in turn to greater organisational services in Singapore and delivers a effectiveness for the Centre. comprehensive range of services for patients needing them. The Centre strongly believes that its people are vital for ensuring the Centre’s long-term success and hence is committed to the development and welfare of staff. Recognizing that majority of the Centre’s staff have care responsibilities for young children or elderly parents/parents in-laws, the Centre implemented the Family Care Leave benefit. This allows staff to take time to care for their dependents without utilising their annual leave. The Centre also organises an annual event, Learning about their parents’ work, the fun and interactive way! Kiddies’ Day, during the December school holidays, to help staff lighten the burden of keeping their children occupied during this period. At the same time, the children have an opportunity to gain greater understanding of their parents’ job as they visit the workplace. This event is also extended to the nieces and nephews of staff and consistently draws positive feedback. The Centre’s family friendly policies and programmes promote a balance between staff’s work commitments and personal needs. The win-win work-life approach enhances staff’s Contributed by National Dental Centre. Contact: Ms Chan Sai Hui Tel: 6324 8883 Email: firstname.lastname@example.org - 43 - Singapore Family Friendly Employer Award 2004 Winners NATIONAL HEART CENTRE OF SINGAPORE PTE LTD (NHC) 17 Mistri Wing, Third Hospital Avenue, S(168752) (Public, Healthcare; 670 employees) signed by the Medical Director. NHC also participated in the ‘Eat with Your Family Day’ as a way to encourage its staff to bond with their families. By creating a pro-family working environment for staff, NHC is able to maintain a high standard of care and good quality of work. In this way, both the objectives of the organisation and the NHC Family Day @ Pasir Ris Park “Let the muscles speak”. needs of its employees are met. Part of the SingHealth Group, National Heart Centre (NHC) is the national referral centre for cardiovascular medicine. It was established in recognition of the need for quality and effective treatment of heart disease. “The success of NHC lies in our staff and the support of their NHC recognises the need for staff to achieve a families. Here at NHC, balance between work commitment and we strive to provide a conducive and personal needs. Such a balance will enhance supportive environment the well-being, productivity and commitment of for our staff so that they do the staff, resulting in greater effectiveness for not have to worry about their family or the organisation. personal problems.” NHC staff enjoy pro-family work practices and -A/Prof Koh Tian Hai, leave benefits, including family care leave, Medical Director allowing them to better manage their roles as family members. Employee support schemes are also in place: for example, employees are granted a day off on their birthday and also presented with a gift as well as a card personally Contributed by NHC. Contact: Ms Phuan Lee Choo Tel: 6236 4542 Email: email@example.com - 44 - Singapore Family Friendly Employer Award 2004 Winners NATIONAL LIBRARY BOARD (NLB) 1 Temasek Avenue, #06-00 Millenia Tower, S(039192) (Statutory Board; 868 employees) Established in 1995, NLB spearheads the development of Singapore’s library services. Its mission is to enhance national competitiveness and promote a gracious society by expanding the learning capacity of the nation and developing a relevant and responsive library system that caters to the needs of the population. NLB believes strongly that people are the key We are one...... NLB family!!! to organisational success. For this reason, it has put in place a set of family friendly programmes, covering flexible work “Staff’s ability to contribute to the organisation is inseparable arrangements, a health and wellness from the physical, mental and programme for staff and their family members, emotional well-being of the and employee support services including family staff and their family. Hence, it is information and referral services, and flexible important to help the staff benefits. fulfill their family and personal responsibilities by creating a pro- Staff surveys indicate that NLB staff experience family environment. Staff can then feel a high level of employee engagement and job motivated to help the organisation achieve its goals and objectives.” satisfaction, as their needs have been met through meaningful welfare programmes. NLB’s -NLB Senior Management annual health screening also shows an overall improvement in employees’ health. Most “The part-time work arrangement importantly, NLB’s turnover rate has decreased, has helped me retain a leading to a decrease in related recruitment valuable staff member who would costs. have otherwise resigned due to family commitments.” -NLB Middle Management Contributed by National Library Board. Contact: Mrs Rose Tan Tel: 6332 3607 Email: firstname.lastname@example.org - 45 - Singapore Family Friendly Employer Award 2004 Winners NATIONAL UNIVERSITY HOSPITAL (NUH) 5 Lower Kent Ridge Road, S(119074) (Private, Healthcare; 3190 employees) NUH is the first restructured hospital in Singapore, a 951- bed, acute care tertiary hospital. NUH has achieved the Occupational Health and Safety Management System (OHSAS) international standard, creating a framework within which it can provide its staff with a safe and fulfilling work environment. NUH’s family friendly benefit programmes and practices Staff Active Day 31 March 2004 include flexi-time work arrangements, marriage and parenting leave, long-term illness leave and SDU/SDS leave. NUH staff also receive financial loans for home renovation, housing and vehicle purchase, and are entitled to staff discounts at participating “We are working towards outlets. more pro-family practices which will benefit our staff, Sports and wellness activities involving staff and and at the same time, help to family members are organised to promote make NUH an ‘Employer family bonding, and holiday chalets for family of Choice’.” outings are subsidised as well. Working from the basis that a happy family makes a happy -Mr Chua Song Khim, Chief Executive Officer and productive staff member, NUH also organises annual family friendly activities such as Staff Appreciation Day and Eat with Your Family Day. Contributed by National University Hospital. Contact: Mr Goh Song Puay Tel: 6772 5105 Email: email@example.com - 46 - Singapore Family Friendly Employer Award 2004 Winners NATSTEEL LTD 22 Tanjong Kling Road, S(628048) (MNC, Manufacturing; 562 employees) Incorporated in the 1960s to support a service record of 10 years and above in an Singapore’s nation-building efforts in industry where high turnover is the norm. infrastructural and residential development, NatSteel is today one of the leading industrial NatSteel has also experienced an increase in groups in the Asia Pacific for its steel and productivity and profitability as a direct result of industrial businesses. its employees’ improved health and well-being. At the same time, it enjoys a low absenteeism NatSteel acknowledges the importance of rate. The average medical leave taken by promoting family friendly work practices and NatSteel employees has decreased from 8 policies in the workplace, and is committed to days to 5.8 days a year, well below the national creating a conducive and safe working average of 6 days environment so that its employees look forward to coming to work each day. The NatSteel Bursary scheme has been in place since 1991 to provide financial assistance to employees facing difficulties in their children’s education. NatSteel’s senior management views employees’ health as being of primary importance and seeks to cultivate health awareness through workplace health programmes such as annual health screenings, NatSteel staff helping out at the Turf Club Charity Raceday 2003 weight management workshops and smoking cessation workshops. NatSteel also has an in- house clinic providing free medical consultation and treatment. During these programmes, employees from different levels and “At NatSteel, we care for the departments are able to meet and interact, overall well-being of our staff. thereby fostering better working relationships We conduct programmes that not only throughout the organisation. focus on healthy lifestyles but also on family togetherness.” As a result of its family friendly practices, NatSteel has built a highly motivated and loyal -Mr Oo Soon Hee, President workforce, with an excellent retention rate. More than half of NatSteel employees have achieved Contributed by NatSteel Ltd. Contact: Ms Liu Fang Joo Tel: 6660 7884 - 47 - Singapore Family Friendly Employer Award 2004 Winners NTUC INCOME INSURANCE COOPERATIVE LIMITED 75 Bras Basah Road, NTUC Income Centre, S(189557) (Union Co-operative; 1271 employees) Under NTUC Income’s flexi-work arrangements, employees with young children or elderly parents are allowed to work from home for a fixed period, giving them the freedom to care for their dependents without compromising their work. They are also allowed to take up to two years’ unpaid leave of absence to provide their children with full-time care, or to accompany spouses who have been posted overseas. i-Exercise: Let’s get started! “Our practices have contributed to the achievement NTUC Income is an insurance co-operative of a high satisfaction rate among our focusing on life and general insurance. Formed staff and a motivated workforce. in 1970 as an initiative of the “Modernisation of In my division, I have employees on the Labour Movement”, NTUC Income today different schemes and the productivity provides nearly a quarter of Singapore’s of the unit remains high.” population with insurance coverage. -Tan Soon Heng, General Manager NTUC Income believes in providing a learning and growing environment for its people, where they can enjoy career development and have a “Since I had my first child good work-life balance. Its family friendly work eight years ago, I encountered various culture is supported by corporate policies such demands for which I had to request as the provision of flexible work arrangements alternative work arrangements. Each and employee support schemes, and the time, I received instant support and involvement of employees’ families in corporate approval from management, events. To oversee this drive towards a healthy colleagues and peers. I greatly lifestyle and family friendly programmes, NTUC appreciate the high level of trust and Income has appointed a Corporate Wellness support given to me.” Committee. -Christina Wong, Assistant Manager Contributed by NTUC Income Insurance Cooperative. Contact: Ms Patricia Ng Tel: 6330 1821 Email: firstname.lastname@example.org - 48 - Singapore Family Friendly Employer Award 2004 Winners OTi CONSULTING 2 Finlayson Green, #18-00 Asia Insurance Building, S(049247) (SME, Consultancy; 33 employees) OTi’s telecommuting arrangement has been particularly valuable to the organisation in terms of increased productivity and retention of top performers. Employees under the scheme are productive as they can focus on their work and family needs. They also have greater flexibility, due to time saved on travelling to and from the office. Mrs Praise Mok, Manager – working from her home office “This programme allows us OTi Consulting is an international human to retain excellent staff resource (HR) and organisational development who have family commitments consultancy specialising in five areas: and also assures the staff that their organisational development, organisational & HR contributions are valuable systems, HR training and development, search & to the organisation.” selection and OD/HR diagnostic tools. Employees of OTi are encouraged to place their families -Mr Khoo Oon Theam, Chief Executive Officer/President before their work, and the organisation has implemented a range of initiatives to help them effectively manage their work and family life. “Telecommuting has caused them to be more OTi’s family friendly programmes include effective both at work and flexible work arrangements such as with their families.” telecommuting and permanent part-time, and leave benefits such as compassionate leave, -Ms Rachel Ong, Director/Vice President paternity leave and marriage leave. A Division Staff Wellness Scheme has also been set up to address the specific needs of staff from OTi’s various divisions. Contributed by OTi Consulting. Contact: Ms Lynette Goh Tel: 6225 7811 Email: email@example.com - 49 - Singapore Family Friendly Employer Award 2004 Winners PARKWAY GROUP HEALTHCARE PTE LTD (PGH) 1 Grange Rd, #09-01 Orchard Building, S(239693) (Private, Healthcare; 2202 employees) pastoral care coordinator is available to provide in-house counselling, crisis support and referral service for employees and their families. PGH employees are entitled to a wide variety of family leave benefits that ease the time pressures faced by employees with family commitments. These include compassionate leave, child sick leave, critical illness leave and marriage leave for both employees’ and their children’s marriage. PGH’s many family friendly programmes have Dinner and Dance 2004 yielded great benefits for the organisation. These include a decrease in absenteeism, lower medical With the largest network of private hospitals and leave incidences and an improvement in the healthcare services in the region, PGH is Asia’s overall well-being of employees. In addition, PGH premier fully integrated healthcare provider. A has observed improved morale, better staff winner of the People Developer Standard, PGH’s retention and an increased job satisfaction level, shared values are “We are Special, We Care and all of which contribute to lowered costs and We Excel”. These values are reflected in PGH’s greater profitability. firm belief that pro-family initiatives will help to build a happy workforce, which translates into higher productivity, improved service standards and better quality of work. “The work-life programmes have a positive impact on morale, PGH has in place a Quality Worklife Programme, productivity and retention, which aims to enhance employees’ total well- which in turn have a positive impact being and personal effectiveness in balancing on business results.” work and family life, thereby promoting a caring and supportive work environment that contributes -Ms Bella Ong, General Manager to staff retention. Among this programme’s initiatives is a “PGH has an excellent balance of comprehensive health promotion programme, work and recreation which my family which includes health screenings, health and and I have enjoyed over the years. family life education talks and recreational Some of the activities include Dinner & activities that involve employees’ families. Family Dance, Hospital Open House and life information and support services are made Educational Tours.” fully available for employees’ reference. PGH also awards bursaries to employees’ children who - Mr Sumadi Bin Osman, Concierge excel in their studies. In addition, a full-time Contributed by PGH. Contact: Ms Jenny Lim, Senior HR Executive Tel: 6739 1618 Email: firstname.lastname@example.org - 50 - Singapore Family Friendly Employer Award 2004 Winners PREMAS INTERNATIONAL LIMITED Block 750 Oasis Chai Chee Road, #01-01 Technopark@ Chai Chee, S(469000) (Government-linked, Real Estate Management; 1349 employees) PREMAS International Limited provides real commitments. In further recognition of staff estate management services to a global members’ need to attend to their personal and clientele, aimed at optimising the operational family commitments, the company also offers efficiency and yield of facilities and townships them a wide range of leave over and above the under its charge. traditional annual and medical leave. This includes family event leave, under which staff PREMAS believes and understands that staff may apply for leave on special occasions to need to achieve a balance between work, family celebrate with their loved ones. and personal commitments. Promoting and encouraging this balance will help staff to Other benefits include a lactation room for achieve total wellness, resulting in a healthier breastfeeding mothers, and a family relocation workforce. The company has therefore put in assistance programme for staff who are place many policies and benefits aimed at assigned to overseas offices and wish to bring encouraging staff to adopt a healthy, all-rounded their families with them. In addition, a multi- lifestyle that will help them work and live better. departmental Club Interact committee has been formed to identify the needs of staff and Staff of PREMAS can opt for a flexi-hours work organise events and programmes for their well- arrangement, compressed work week or work being. These include holiday programmes for on a permanent part-time basis, according to staff members’ children, family tours and sports their need to balance between work and family events to promote health and fitness. Hey, mummy, now I know where you have your lunch at the office! Contributed by Premas International Limited. Contact: Miss Joan Yap Tel: 6876 6008 Email: email@example.com - 51 - Singapore Family Friendly Employer Award 2004 Winners REPUBLIC POLYTECHNIC Tanglin Campus, 1 Kay Siang Road, S(248922) (Public, Education; 119 employees) Employee welfare is also given top priority at the Republic. Staff are encouraged to “work hard and play harder”. They are empowered to initiate poly-wide social and leisure activities in addition to quarterly teambuilding events that foster camaraderie, and have free use of the in-house sports facilities. Through its programmes, the Republic has The Republic’s staff work hard and play harder…. Taking time out for a game of human foosball… created a work environment where staff and appreciating one another. members are physically energised, emotionally connected, mentally focused and spiritually Established on 1 August 2002, Republic aligned. Organisational Climate Surveys have Polytechnic is Singapore’s fifth polytechnic. shown that the Republic’s staff are generally The Republic believes in nurturing and highly satisfied with the overall organisational supporting a workplace culture that helps its culture and climate, especially in terms of staff manage work and family commitments autonomy, risk-taking, commitment to effectively, with the aims of enhancing the excellence and staff education. productivity and performance of the organisation as well as helping its staff to achieve job satisfaction. To align both its organisational goals and its “Very often, staff are at employees’ personal goals, the Republic has their best when they are secure introduced a number of innovative in the knowledge that their other personal needs can be met programmes. These include a fully accessible by their organisation.” telecommuting scheme providing staff with mobility while they remain productive and an -Anderson Lim, Administrative Associate Scheme covering Deputy Director, Human Resources permanent part-time and flexi-time arrangements. Contributed by Republic Polytechnic. Contact: Mr Anderson Lim Tel: 6376 8071 Email: firstname.lastname@example.org - 52 - Singapore Family Friendly Employer Award 2004 Winners SHERATON TOWERS SINGAPORE 39 Scotts Road, S(228230) (MNC, Hotels & Restaurants; 350 employees) Sheraton Towers Singapore is a franchise of hotel. Associates are also given time off to Starwood Hotels & Resorts Worldwide, one of the participate in sports activities, with the overall world’s largest hotel and leisure companies. Voted effect of raising the organisation’s health level. one of the world’s top hotels by Conde Nast Traveler Gold List, Sheraton Towers Singapore The associates’ restaurant is also stocked with sets the benchmark in Singapore’s hospitality top quality food and beverages, as part of industry. Sheraton’s drive to create a welcoming workplace in which all associates can experience a sense Sheraton’s associates and their family members of belonging to the organisation. are entitled to staff rates for room bookings at sister hotels, and family members are also allowed to work in the same organisation. It results in “Our managers are very better family bonding, so that associates have understanding and allow us greater support from their families and can do a flexible shifts when they know we better job. They also have access to flexible work have some family matters to attend arrangements such as flexi-hours and part-time to…I truly feel that we are all employment as and when these are needed, part of the Sheraton family.” allowing them to manage their work and personal commitments more effectively. -R. M. Ravindran, Room Service Captain Associates’ family members and friends are encouraged to hold personal celebrations in the “We believe that when we care for our associates’ total well-being i.e. their health and family, they will in turn care for the hotel by providing good service to delight our guests. These delighted guests will then move on become our loyal customers, moving us from a good to a great organisation.” -Francis Tan, Director of Human Resources Associates and their families at our hotel’s pool during Family Day 2002 Contributed by Sheraton Towers Singapore. Contact: Ms Dawn Yen Tel: 6839 5953 Email: email@example.com - 53 - Singapore Family Friendly Employer Award 2004 Winners SINGAPORE GENERAL HOSPITAL (SGH) Outram Road, S(169608) (Public, Healthcare; 5234 employees) Established in 1821, SGH is Singapore’s oldest Staff can also apply for paid family care leave and largest acute tertiary hospital and a national to care for dependents and other family referral centre for both general practitioners and members who are unwell. specialists. As a SingHealth institution, SGH practices the SingHealth Work-Life Policy, which emphasises promoting staff’s work-life balance. SGH’s mission statement also includes a dedication to meeting the needs of its staff through continuing development and welfare. The SGH Work-Life Unit has implemented a comprehensive children’s programme that caters to staff members’ children who are between the ages of 3 and 12 years. On Saturdays and during school breaks, it provides them with educational activities conducted by Santa Claus is really Uncle Yoke, an SGH staff, who brings Christmas cheer to his colleagues’ children staff members with appropriate academic backgrounds. In this way, staff members who are parents can work with peace of mind, knowing that their children are being taken care of and also learning useful skills. “The 3 days of family care leave are really appreciated. The Work-Life Unit also organises lifeskill Otherwise, my annual leave classes, including cooking lessons, for staff who would have been all wish to learn new abilities that can be shared used up in no time.” with their families. By encouraging bonding between staff members and their families, these -Ms Norah Adam, mother of 6 classes ensure that SGH staff have the family support needed to concentrate on their work. Contributed by SGH. Contact: Ms Lau Say Wei, Asst. Manager, Worklife Tel: 6326 5478 Email: firstname.lastname@example.org - 54 - Singapore Family Friendly Employer Award 2004 Winners SINGAPORE HEALTH SERVICES PTE LTD (SINGHEALTH) 11 Third Hospital Avenue, #07-00 SNEC Building, S(168751) (Public, Healthcare; 320 employees) also maintains an on-site childcare centre, whose services are open to the staff of all SingHealth institutions at a preferred rate. SingHealth also organises family events such as Family Day, and outings and tours that involve family members. For health and wellness, staff members are encouraged to participate in healthy lifestyle activities such as Our staff and their family members having a great time on the telematch sports tournaments and a corporate fitness and games at SingHealth’s Family Day 03. programme. Singapore Health Services is one of Singapore’s two public healthcare clusters, SingHealth’s work-life initiatives highlight the comprising 3 acute care hospitals, 5 national importance of work-life balance and family specialist centres and 8 polyclinics. SingHealth cohesiveness, thereby enhancing the well-being recognises the importance of work-life balance and commitment of its staff. These initiatives as part of its strategy for talent management have proved instrumental in attracting and and employee satisfaction. Its work-life policy retaining talent: SingHealth has experienced is aimed directly at enhancing the well-being better staff retention and a lower turnover rate and commitment of its staff which in turns in the past two years, along with a drop in brings about greater effectiveness and associated recruitment and training costs. performance outcomes. SingHealth staff can opt for a variety of flexible “The purpose of the work-life work arrangements including flexi-time, job- programme is to bring sharing and permanent part-time, all of which offer out the best in all of us. It is meant to a flexible work pattern for staff with different work help us have a well-balanced and personal needs. lifestyle between our work, family and personal needs.” Staff, both married and single, are entitled to -Professor Tan Ser Kiat, paid family care leave to take care of their unwell Group Chief Executive Officer parent or child. SingHealth’s Outram Campus Contributed by SingHealth. Contact: Ms Anna Cheong Tel: 6557 4981 Email: email@example.com - 55 - Singapore Family Friendly Employer Award 2004 Winners SINGAPORE INSTITUTE OF MANAGEMENT (SIM) 461 Clementi Road, S(599491) (Private, Education, 343 employees) SIM is an independent, not-for-profit professional A study commssioned by the Ministry of membership organisation founded in 1964. It Community Development and Sports and provides a comprehensive range of academic conducted by the Singapore National Employers programmes as well as executive workshops and Federation in 2003 showed that more than 90% seminars, and has a collective membership base of SIM’s employees remained with the of close to 19,000 members. organisation due to its work-life programmes. Many of them were also attracted to join SIM SIM is firmly committed to creating a work because of the availability of these programmes. environment that encourages employees to balance family and work responsibilities. This Employees of SIM have also expressed greater guiding principle forms the basis of its work-life motivation and a willingness to give their best at programmes, which cover a comprehensive range work, as well as greater ability to focus on their of employee benefits and facilities aimed at work because of the programmes implemented. enhancing the staff’s personal and professional growth. They include access to work-life education programmes and resources, and convenient and quality childcare facilities to ease work and family responsibilities. “As a people organisation, SIM has been consciously guided To enhance its existing programmes, SIM plans by the principle of maintaining family to further incorporate flexible work practices at all and work-life balance. Supporting levels of the organisation. In addition, it will also and facilitating this balance well has train its employees to balance work and family certainly strengthened staff morale, life on their own initiative. which in turn has led to quality performance and a stronger sense of belonging. Our work-life ethos… remains a pivotal feature of SIM’s commitment to the development and welfare of our people.” -Ronald Tan, CEO and Executive Director, SIM SIM Family Day – a special day for staff and family to have fun together Contributed by Singapore Institute of Management. Contact: Ms Peggy Lim Tel: 6248 9318 Email: firstname.lastname@example.org - 56 - Singapore Family Friendly Employer Award 2004 Winners SINGAPORE MANAGEMENT UNIVERSITY (SMU) 469 Bukit Timah Road, S(259756) (Private, Education; 296 employees) Opened in 2000, SMU is Singapore’s first Staff feedback through internal surveys is highly government-funded private university. Modelled positive on the benefits, health and wellness after the Wharton School of the University of programmes. SMU has registered a high level of Pennsylvania, America’s top business school, workplace satisfaction and a reduction of SMU’s broad-based curriculum aims to groom workplace stress, leading to low medical leave and outstanding business leaders and creative absenteeism. entrepreneurs capable of excelling in a rapidly changing and dynamic world. SMU aims to attract and retain the best local and global talents, and places high priority on staff development with the ultimate aim of achieving excellence in both personal and organisational development. To encourage staff and their families to adopt a healthy lifestyle, SMU has introduced a weekly time-off benefit whereby staff take one hour off to Farm Tour participate in physical exercise. Corporate fitness We are having so much fun - come join us! tests show an overall improvement in the fitness level of SMU employees, as a result. SMU also has flexible work arrangements in place, “At SMU, we believe that our which has raised its ability to attract, retain and people are our most valuable asset. motivate high-performing and experienced We aim to create an engaging employees. More importantly, flexi-hours and workplace that provides opportunities telecommuting allow staff to manage their time to for them to develop and realise their suit their family needs, leading to increased job potential professionally; and an satisfaction, energy, creativity and ability to handle environment that not only focuses on stress. employee well-being but embodies the great family friendly culture.” To further encourage staff to recharge themselves and thereby increase their capacity to handle their -Professor Ronald Frank, work effectively, SMU has put in place a highly President popular holiday reimbursement benefit. Contributed by SMU. Contact: Mr Ong Tiong Eng Tel: 6822 0185 Email: email@example.com - 57 - Singapore Family Friendly Employer Award 2004 Winners SINGAPORE NATIONAL EYE CENTRE (SNEC) 11 Third Hospital Avenue, S(168751) (Public, Healthcare; 371 employees) evidenced by the wide range of programmes catering to different age groups, interests and levels of participation. These programmes are heavily subsidised by SNEC, and include annual Family Outing activities such as overseas weekend vacations, Family Days at the Jurong Bird Park or the Singapore Zoological Gardens, and shows and special interest activities. These activities have helped to forge stronger bonds among staff, improving cooperation and Nurse Clinician Wendy Hui explaining the work of the teamwork in the centre. More importantly, staff Operating Theatre staff to her young visitors on Kiddies Day are more confident and better able to manage relationships and challenges in the workplace, SNEC is the national centre for specialised thereby contributing to SNEC’s success. ophthalmologic services, providing treatment for the full spectrum of eye conditions as well as conducting clinical trials and research into the causes and treatment of major eye conditions. “I am really glad that SNEC not only cares for me as a staff SNEC is strongly committed to helping its staff member but also remembers to achieve a balance between work and family life, with the aim of enhancing staff well-being and reward my family’s contributions and thereby their work productivity. In addition to support by organising lots of activities initiatives such as flexible work arrangements, for them. In this way I have greater leave benefits and employee support schemes, peace of mind at work.” SNEC places a strong emphasis on the fostering of closer employee ties through monthly staff -Ms Serene Foo, events such as centre-wide staff lunches and an Director, Quality Service annual dinner and dance. As a member of the SingHealth Group, SNEC “The outing to the Science Centre places importance on the physical well-being of organised in Dec 2003 was great for its staff and encourages them to adopt a healthy my kids. They thoroughly enjoyed lifestyle. Basic health screenings are organised at the workplace and staff are encouraged to themselves interacting with other kids, participate in a wide range of subsidised sports learning to be more independent, and and exercise activities. In addition, health talks gave the parents a day off to are regularly conducted to increase staff get some things done.” awareness. -Dr Chan Wing Kwong, SNEC’s support for work-life balance targets not Head, Refractive Surgery Service only employees but all their family members, as Contributed by SNEC. Contact: Ms Jeanny Lau Tel: 6322 8366 Email: firstname.lastname@example.org - 58 - Singapore Family Friendly Employer Award 2004 Winners SINGAPORE POLICE FORCE (SPF) New Phoenix Park, 28 Irrawaddy Road, S(329560) (Public Service; 9093 employees) SPF upholds the law, maintains order and spending time with their children or elderly keeps the peace in the Republic of Singapore. parents. This has, in turn, translated into a Working round the clock, solving crimes and committed and productive group of employees. keeping the streets safe mean that police officers must stay constantly alert and vigilant, a difficult task considering that police personnel are continually faced with demands that can be stressful for both themselves and their families. Recognising its people as its most valued asset, SPF has accordingly implemented a Wellness@Work approach aimed at helping its employees maintain a healthy lifestyle and dealing with work-life challenges. It includes Fathers and children at play during the educational programmes, the provision of a Father-Child Bonding Camps supportive environment and organisational policies such as employee support. For instance, when SPF officers are sent abroad on peacekeeping missions, welfare officers are “SPF recognises that assigned to their families to ensure that their employees have lives and roles needs are met, and communication between outside work. We acknowledge that the overseas officers and their families is they work best when they are able to provided by means of regular video- achieve an effective equilibrium conferencing. In this way, the officers can between their work and personal lives. discharge their duties with peace of mind. The achievement of work-life effectiveness contributes to their social Office-hour employees, meanwhile, are offered and mental well-being, leading to their a flexi-place scheme that helps them balance health and happiness.” their increasing work demands and mounting - Mr Khoo Boon Hui, family responsibilities. This scheme gives them Commissioner of Police peace of mind while working as they are more available to attend to family needs such as Contributed by SPF. Contact: Ms Clare Tan Tel: 6557 5757 Email: clare_TAN@spf.gov.sg - 59 - Singapore Family Friendly Employer Award 2004 Winners SINGAPORE POLYTECHNIC 500 Dover Road, Singapore 139651 (Public, Education, 1492 employees) among the staff are also entitled to opt for a part-time employment scheme, subject to a minimum number of hours. This scheme is open to those who need to look after young children or whose children are ill, as well as those whose children are preparing for important exams and those who have sick elderly parents. No-pay leave is also granted to staff on a case- by-case basis, mainly for post-maternity purposes. Those who apply also include staff who need to accompany their spouses on SP families having fun on Family Day 2004 international postings, and staff who are experiencing situational changes in their lives Singapore Polytechnic was established in and have difficulty coping. 1954 as the first institution of its kind, and has since then established itself as Singapore’s “We have been able to keep a leading polytechnic. Through the years, its staff few good staff who would have left us if have played a vital role in its success. The institution lives one of its core values of care we did not allow them to be on the part- and concern through encouraging its staff to time employment scheme or to take no- lead a well-balanced life, by providing an pay leave. Our staff feel comfortable environment supportive of their personal needs because they know that the department and sensitive to the demands of their family and colleagues will support them should obligations. It stresses the importance of staff they need to work part-time or go on no- wellness so that employees will find meaning pay leave because of family and fulfilment in the workplace. circumstances.” The institution has in place flexible work -Mr Liao Kuo Tang, Director, Department of arrangements, including flexible start and end Mathematics and Science times whereby staff can opt for a regular starting time that best suits their needs. Married women “I’m very thankful to our management for allowing me to go on the part-time “The part-time scheme has helped employment scheme. It has enabled me to me achieve a good balance between work spend precious time with my family and responsibilities and family commitments. still pursue my interest in teaching as well The satisfaction derived from fulfulling as the other aspects of my challenging my familial responsibilities has made me work in SP. Although it is not easy to a happier and more productive juggle family and work, this scheme has worker in the office.” been, and still is, very rewarding and -Ms Yong Sheue Horng, satisfying all around.” Administrative Officer, Department of Educational and Staff Development -Mrs Lau Yuen Kit, Lecturer, School of Electrical and Electronic Engineering. Contributed by Singapore Polytechnic. Contact: Ms Jenny Heng Tel: 6772 1271 Email: email@example.com - 60 - Singapore Family Friendly Employer Award 2004 Winners SINGAPORE PRISON SERVICE 407 Upper Changi Road North, S(507658) (Public Service; 2256 employees) As part of the Criminal Justice System, the The Prison Service’s efforts to create a Singapore Prison Service works to protect supportive work environment have been society through the safe custody and successful and highly beneficial. Among the rehabilitation of offenders. Its main focus is results of its initiatives are a rise in officers’ providing offenders with the opportunity to morale and job satisfaction and an increase in reform and re-integrate into society. The Prison productivity and commitment, as well as Service recognises that its officers are reduced absenteeism and fewer cases of invaluable assets and, with this in mind, strives burnout. to develop a strategic framework to build up officers’ resilience so as to enable them to cope Family friendly strategies such as work-life with the impending challenges in this fast-paced balance and self-developmental programmes have society. also been useful tools during recruitment drives, enabling the Prison Service to attract and retain The Prison Service is keen to set up a conducive the right talents. It has further been instrumental environment for supporting parenthood and in helping to instill officers’ identity as “Captains ensuring a future generation of core of Lives”, thereby underscoring the Prison Singaporeans. To this end, it has organised Service’s mission to guard and rehabilitate programmes that cater to both married and offenders. single individuals. For married officers, it offers parenting and marriage enrichment workshops, as well as children’s holiday activities. These promote family bonding, enabling officers to cope well with their family life and thereby perform better in their work. Singles are meanwhile encouraged to widen their social circle through development programmes, including full sponsorship for SDU and SDS membership. Corporate membership schemes are also in place, entitling officers and their family members to free entry to places of attraction such as the Zoological Gardens, the Bird “Hoot, Hoot . . .. Who’s that?” It’s Sundance, our adopted animal @ Night Safari. Park, Snow City and the Science Centre. Contributed by Singapore Prison Service. Contact: Ms Wong Yee Yee Tel: 6546 9585 Email: firstname.lastname@example.org - 61 - Singapore Family Friendly Employer Award 2004 Winners SINGAPORE TECHNOLOGIES ELECTRONICS (ST ELECTRONICS) 24 Ang Mo Kio Street 65, S(569061) (Large Local Enterprise, Engineering; 2230 employees) To let employees know that they are valued by the organisation, ST Electronics also provides a wide range of family friendly schemes and services which allow them to improve their lives in terms of convenience, financial ability and an enhanced family relationship. These include wellness programmes catering to family participation and subsidies on housing, renovation and children’s education. Staff getting engrossed in our Workshop on Emotional Quotient ST Electronics’ many schemes and services play a pivotal role in maintaining the organisation’s low staff turnover rate. In addition, ST Electronics is the electronics arm of ST Electronics conducts an annual Employee Singapore Technologies Engineering Ltd. It is Opinion Survey to assess the satisfaction level one of the largest electronics system houses of its staff. This survey has shown constant in the region. positive employee feedback and improvement in categories such as organisational systems ST Electronics recognises that an employee’s and policies, effectiveness and overall ability to contribute is critically dependent on his satisfaction level. physical, mental and emotional well-being, which in turn depends on that of his family. In helping its employees to fulfil their family responsibilities and maintain their well-being, the organisation nurtures a healthier, more “A company needs its effective and productive workforce. This employees to be motivated and workforce will enable the company to excel in committed. ST Electronics encourages the business world. our employees to balance their work with a healthy family life. It is a win- ST Electronics has put in place an e-HR system, which allows employees to access HR win situation that ultimately achieves services via the Internet at any time, allowing better results for both the them great convenience in managing their time company and the staff.” between personal and work matters. This system gives them more time to focus on work- -Mr Seah Moon Ming, President related issues during working hours, thereby increasing productivity. Contributed by ST Electronics. Contact: Ms Florence Lee Tel: 6413 1998 Email: email@example.com - 62 - Singapore Family Friendly Employer Award 2004 Winners SOUTH VIEW PRIMARY SCHOOL (SVPS) 6 Choa Chu Kang Central, S(689762) (Public, Education; 104 employees) Formed in 1990 through the merger of Nam childcare centre to provide their services at a San and Ama Keng Schools, SVPS strives to discounted rate. achieve excellence through the nurturing and inspiring of creative thinkers with a passion for SVPS is a corporate Family Life Ambassador, learning and serving. The school’s underlying and both its staff and senior management confirm work policy encourages staff to achieve a the existence of a family friendly culture in the healthy work-life balance. school. The principal, Mdm Kok Chow Hiong, encourages staff to spend more time with their SVPS has implemented many family friendly family rather than at work, and invites those who initiatives, among them an annual year-end wish are parents to bring their children to the school list that gathers feedback on staff preferences for during weekends and appropriate occasions. She the coming year. In this way, the job maintains an open door policy to all staff, responsibilities and schedules of staff members encouraging them to discuss work and family can be optimised according to their specific problems with her. needs. This is especially useful for staff who need to make childcare arrangements or have health Feedback from staff of SVPS indicates a high issues. It also allows staff to specialise in level of appreciation of the school’s efforts to particular teaching areas according to their provide them with a supportive working abilities and preferences. environment, as well as high job satisfaction derived from the school’s work-life culture. A time-off scheme has also been introduced, allowing staff to leave work earlier, report later, or take time off to attend to urgent matters, as long as arrangements are made to cover their absence from scheduled classroom sessions. This frees them of the necessity of taking a full day’s leave. SVPS also organises workshops and educational sessions for parents and staff, themed around family issues and parenting in particular. Family members of staff are welcome to join in the school’s celebrations and major occasions, and in the event that childcare arrangements are needed, SVPS Together we soar to greater heights has liaised with a neighbouring private Contributed by SVPS. Contact: Mdm Jackie Kok Chow Hiong (Principal) Tel: 6769 7176 Email: firstname.lastname@example.org - 63 - Singapore Family Friendly Employer Award 2004 Winners SP CONSULTING (INTERNATIONAL) PTE LTD Block 5 Kallang Sector, #04-01, S(349279) (SME, Consultancy; 13 employees) SP Consulting is a leading provider of quality customers’ needs and very productive in their management consultancy services and training, work. covering a wide range of consulting services aimed at assisting its clients to improve their The company also organises volunteerism projects business effectiveness and strengthen their in which both staff and their families can competitive edge. participate. Such projects provide employees with a break from their routine work, while SP Consulting values its human capital as its most simultaneously encouraging family bonding and important resource, and has continually at the same time, promoting the values of respect, implemented various innovative schemes to retain, integrity, compassion and love for society. SP motivate and train its staff. These schemes include Consulting plans to increase the number of such fully sponsored participation in Family Life projects in the future. Ambassador activities, paternity and childcare leave and insurance coverage extended to the non-working spouses of staff. “The introduction of flexible work Most popular with employees is the introduction arrangements gives me the of flexible working hours and telecommuting opportunity to balance work from home, which allow employees to achieve and family life commitments a balance between their work and personal effectively without compromising the responsibilities. As a result, the staff of SP quality of service to the clients.” Consulting are enthusiastic in meeting -Ting Lay Khim, Senior Consultant “We observe that our work-life programme nurtures positive attitudes as well as a sense of corporate responsibility and bonding, to the extent that [staff] are willing to sacrifice for the company during bad times.” Going together as a company for trekking at -Benson Leong, Director Bukit Timah Hill Contributed by SP Consulting. Contact: Ms Joyce Hia Tel: 6749 5698 Email: email@example.com - 64 - Singapore Family Friendly Employer Award 2004 Winners SPRING SINGAPORE 2 Bukit Merah Central, S(159835) (Statutory Board; 370 employees) Established in 1996, SPRING Singapore (Standards, Productivity and Innovation Board) is the national agency in charge of enhancing the competitiveness of enterprises for a vibrant Singapore economy. SPRING believes that staff need a balanced work life with good family support to help them stay focused at work, leading to greater productivity. In support of this philosophy, it has adopted a multi- pronged strategy in the creation of a family friendly work culture, which provides a supportive system and implements programmes to improve the well-being of employees and help them achieve a good Family bonding with sandcastles building” balance between work and family. Among the programmes implemented by SPRING is a flexi-benefit scheme designed to cater to the individual needs of staff as dictated “The flexi-benefits by their diverse ages, marital status and package is most useful to me. lifestyles. This scheme encourages staff to take I have used the scheme to cover ownership of their personal well-being. insurance premiums As 70% of its staff are married, SPRING has for myself and my family.” specially designed a flexi-work scheme that allows -Mr Kuok Hong Chee, staff to opt for staggered working hours or a Technical Executive compressed work week, enabling them to manage their work and family responsibilities more effectively. Staff well-being is further enhanced “The work-life programmes in by its Sports and Wellness Programme. SPRING have boosted motivation and helped our staff Other family friendly programmes include talks to to be more focused equip staff with knowledge and skills on parenting and effective in their work.” and relationship building, outdoor discovery -Mr Teo Nam Kuan, activities for staff and their families and General Manager Kids@Work, in which children of staff are given the opportunity to visit their parents’ workplace and gain a better understanding of their parents’ jobs. Contributed by Spring Singapore. Contact: Miss Koh Soh Har Tel: 6274 3345 Email: firstname.lastname@example.org - 65 - Singapore Family Friendly Employer Award 2004 Winners STAMFORD LAW CORPORATION 9 Raffles Place, #32-00 Republic Plaza, S(048619) (SME, Legal Services; 46 employees) Recognising that many of its employees have very young children, the firm has introduced sick child leave and time-off. A paternity leave benefit is also offered to married male staff who wish to spend meaningful time with his wife and their newborn. Staff feedback indicates that Stamford Law’s employees are very happy with its programmes and policies. Their increased job satisfaction has contributed Balloon show during our “Bring Your Kids to Work Day”. to greater efficiency and productivity for the firm. The first law corporation to be established under the Legal Profession Act of Singapore, Stamford Law focuses mainly on mergers and “I come to work happy acquisitions, corporate finance and capital and grateful, knowing that my markets-related work. employer understands and cares for my changing family Stamford Law’s most important asset is its needs. This knowledge employees. As many of them are young increases my loyalty to the parents or newly married, Stamford Law has firm and empowers me to give my best at work and be more developed a policy to help promote a healthy committed to the work-life balance. The firm holds activities firm’s business objectives.” specially catering to family members, such as “Bring Your Kids to Work Day”, which -Lois Wong, Billing Administrator, encourages family bonding through giving staff’s mother of a young toddler children a better understanding of their parents’ jobs. Contributed by Stamford Law Corporation. Contact: Ms Hazel Ng Tel: 6389 3000 Email: email@example.com Fax: 6389 3099 - 66 - Singapore Family Friendly Employer Award 2004 Winners STRAITS CONSTRUCTION CO. (PTE) LTD 2 Jalan Kilang Barat, #08-01 Panasonic Building, S(159346) (SME, Civil and Building Construction; 120 employees) Incorporated in 1969, Straits Construction Co. is one of Singapore’s industry leaders in public and governmental construction projects. The families of staff members are encouraged to participate in events organised by the company, such as trips and outings that also promote health and fitness. Staff are also given long weekends off every month to spend quality time with their families. Top management family participated in the Bigwalk 2003 event. Straits Construction Co. also offers its staff a flexible annual leave arrangement, which allows them to schedule their time-off to fit in with their family commitments. “We understand the In addition, staff receive sponsorships for personal importance of balancing work development programmes, and are subsidised for with family life and are medical and dental costs and health screenings. committed to providing our employees with a safe, healthy As a result of the family friendly programmes, and enjoyable working environment. staff of Straits experience a high level of We believe that individual cohesiveness in the workplace, and colleagues success equals company success.” are helpful and supportive towards each other. There is a high level of satisfaction and reduced -Mr Wong Chee Herng, work stress, leading to low medical leave and high Deputy Managing Director attendance rates. Straits Construction Co. is continuously upgrading and expanding its work- life programme, with the aim of becoming an employer of choice. Contributed by Straits Construction. Contact: Ms Amelia Soh, HR Manager Tel: 6222 6722 Email: firstname.lastname@example.org - 67 - Singapore Family Friendly Employer Award 2004 Winners TAN TOCK SENG HOSPITAL (TTSH) 11 Jalan Tan Tock Seng, S(308433) (Public, Healthcare; 3943 employees) TTSH is Singapore’s second-largest hospital, with their daily tasks more effectively, allowing them to specialty centres in Rehabilitation Medicine and relax and spend more time with their family after Communicable Diseases. The hospital is a work. This is particularly important in the member of the National Healthcare Group and healthcare industry, where staff are expected to focuses on providing holistic healthcare services deliver timely and precise medical treatment of a high quality to the people of Singapore. and care. TTSH’s tradition and history are steeped in family The introduction of family education has helped values and heritage, a core value that can be seen to create awareness amongst staff of how to in the health benefits extended to family members empower and strengthen their family ties. of staff and the inclusion of the family in many Together with free counselling provided to help workplace events. Being a corporate Family Life staff manage staff-supervisor grievances and Ambassador has also given the hospital access personal problems that affect their work, this has to many resources that help achieve its objective helped to increase staff job satisfaction and of being a family friendly employer. morale. Employee Climate Surveys have shown that more than 65% of TTSH staff are happy with TTSH believes that employees who are well their workplace. supported with a wide range of family friendly services, and subsequently freed of domestic concerns, are better able to concentrate and contribute effectively at the workplace. To achieve this aim, the hospital has not only introduced family friendly policies but also supporting physical infrastructure such as childcare and infant-care centres. Convenience services such as car wash facilities are also being introduced to help staff manage Tan Tock Seng Hospital... here we come! Contributed by Tan Tock Seng Hospital. Contact: Prema Govindan Tel: 6357 8545 Email: email@example.com - 68 - Singapore Family Friendly Employer Award 2004 Winners TANGLIN TRUST SCHOOL LTD Portsdown Road, S(139294) (Private, Education, 333 employees) are held to help them settle in, along with counselling and referral assistance. Family insurance coverage is also provided, as are financial assistance schemes including interest- free educational loans. Tanglin encourages health and wellness among its staff. Regular health talks are organised for all staff, whilst a vaccination campaign has also been launched. As a whole school initiative, So much more than a school. Tanglin provided professional health screening, managed by Alexandra Hospital. Tanglin Trust School, established in 1925, provides innovative British-style education to Tanglin’s programmes have been tremendously expatriate students of mainly British and beneficial to the school. Every year, Tanglin Australasian nationalities. In 2002, Tanglin experiences a high percentage of perfect embarked on its journey towards “Investors in attendance, with low absenteeism and a very People” accreditation to attain high standards low staff turnover rate. The feelings of being of people development. This includes helping valued and included that its programmes inspire staff manage their work, welfare and family life have led to high staff morale on the job. As a effectively. result, the school also experiences overall savings in manpower and productivity costs. In addition to flexible working hours and start/ end times, Tanglin has a high percentage of job sharing and part-time positions, which are not only family friendly but have also helped to “…Tanglin is so much more than a engage the most suitable candidates for the school, but a place where real positions open. Educational support and community is valued, where a well specialist groups get annual leave benefits of established network of support ensures 50 and 30 days respectively, considerably that every member of staff, higher than the average. as well as every student, is shown a complete duty of care.” For local and new expatriate families who have recently become associated with the school, -Head of School, Mr Ronald Stones OBE effective mentoring and induction programmes Contributed by Tanglin Trust School Ltd. Contact: Ms Linda Ang Tel: 6770 3184 Email: Linda.Ang@tts.edu.sg - 69 - Singapore Family Friendly Employer Award 2004 Winners TEMASEK POLYTECHNIC (TP) 21 Tampines Avenue 1, S(529757) (Public, Education; 1298 employees) TP aims to be a world-class institution, a vision scholarships, travel and living arrangements are achieved through the strategic thrusts of being provided for spouses accompanying them. both people-centred and principle-centred. As a family friendly institution, TP is concerned TP believes in a holistic approach to staff about staff’s welfare as well as that of their wellness, encompassing the physical, families. The institution accepts and endorses emotional, intellectual, social, occupational and its staff’s family roles and invites staff’s family spiritual aspects. Staff are provided with training members to share in TP activities. and development for both work- and family- related competencies, including talks and TP supports any action necessary to help staff workshops on personal development. The Staff members fulfil their family commitments, such Wellness Section under TP’s HR Department as flexible reporting times, alternate Saturdays also organises many activities in which family off and time-off to attend to urgent matters, as members are encouraged to participate, such well as part-time employment for female staff as the annual Family Day. who wish to play an active part in the upbringing of their young children. In addition, employee benefits are extended to cover the dependents of TP staff. Among such schemes are subsidised insurance packages for the entire family, medical and dental benefits for dependants and the free services of the staff psychologist. Staff are also given holiday benefits. TP staff are also entitled to a variety of leave schemes tailored towards addressing their On-site childcare centre at Temasek Polytechnic family commitments, including child sick leave and maternity leave up to the third child. For staff on overseas study leave and/or Contributed by Temasek Polytechnic. Contact: Mr Lee Wee Li Tel: 6780 5192 Email: firstname.lastname@example.org - 70 - Singapore Family Friendly Employer Award 2004 Winners TOUCH COMMUNITY SERVICES (TCS) 3615 Jalan Bukit Merah, 3 rd Floor TOUCH Community Theatre, S(159461) (Voluntary Welfare Organisation; 130 employees) to adjust their work schedules and adapt to the needs of their families without unnecessary hassle. An example is a part-time scheme under which parents with young children can work for less than 30 hours a week. Meanwhile, the medical policies assure staff that their families will be well taken care of when they fall ill. Both these initiatives help staff to focus better on their work. Staying united and connected at TCS Staff Retreat 2003 “Flexibility in the workplace is about Established in 1992 as a mentoring effort trust and relationship, which is also towards the children of single-parent and low- true in the home. When we are income families, TCS is a non-profit successful both at work and at home— organisation that seeks to provide for society’s only then is it true success. It pays to be needy and disadvantaged regardless of age or a family-friendly employer.” race. -Simon Sim, General Manager TCS sees families as the basic building block of society, and its commitment to the welfare “The part-time scheme offers an of those whom it helps is matched by a similar opportunity for us to retain good staff commitment to the growth and success of its who otherwise may have to quit…They staff and volunteers. ‘Strengthening the Family’ can also focus better as they work is the central tenet of TCS’ vision, and this core shorter hours.” value is cascaded to staff through policies that focus on strengthening their families. For -Teo Seok Bee, Manager instance, TCS gives staff a day off on their birthday, a move that has helped to raise enthusiasm and morale in the workplace. “The medical subsidy and the hopitalisation insurance for our child Other initiatives that have been equally are practical... so that we can do a beneficial to the organisation are flexible work good job even if our child falls ill.” arrangements and the extension of medical and -Deirdre Lim, Staff insurance coverage to the families of staff. Flexible work arrangements enable TCS staff Contributed by TOUCH Community Services. Contact: Ms Teo Pin Pin Tel: 6370 7305 Email: email@example.com - 71 - Singapore Family Friendly Employer Award 2004 Winners TUAS POWER LTD 111 Somerset Road, #12-02 Singapore Power Building, S(238164) (Government-linked, Utilities; 212 employees) Tuas Power Ltd was formed in 1995 as the first and cost saving services to staff. Flexible benefits independent power company to complete with the are also offered to answer the personal needs of incumbents in the Singapore Electricity Market. Its various employees, including subsidies for medical initial focus on power production has since expanded insurance and training for personal interests. into a fully integrated portfolio comprising power generation, trading and retail. A variety of employee support schemes and services, such as family information services, have been made Family and a balanced work-life are important aspects available. Tuas Power’s health and wellness in Tuas Power’s human resource efforts, as we programme has received several accolades, including believe that a fulfilling family life will leave employees the prestigious Singapore H.E.A.L.T.H.(Gold) Award more focused on their career. To help employees in 2003. Tuas Power also dedicates the months of maintain the balance between the sometimes June and December each year to family life promotion, conflicting work and personal commitments, Tuas reminding staff of the importance of spending time to Power has put in place a comprehensive programme interact and build bonds with family members. that ensures employees have the right environment to pursue both their work and personal goals. Family Power, a work life promotion programme at Tuas Power, was introduced in 2001. Under the umbrella of Family Power, Tuas Power has launched several initiatives to promote the importance of achieving a balanced work-life among employees. As part of the Family Power initiative, Tuas Power has implemented flexible working arrangements to help employees match their work and family commitments. The company also organizes activities Family Power for Tuas Power! for staff and their family members and provide time “I have two young children whose “Our people are our most valuable usual waking-up time is 7 in the assets and a healthy and happy family morning. Under normal working environment both at home and the hours, I have to leave for work before 8, workplace will help us develop even leaving me only about half an hour to more productive employees. It is interact with them. Under the flexi- important for us to develop work hours scheme I have been able to spend practices that support effective work- double the time with them and the extra life harmony for our employees.” bonding is evident.” -Mr Lau Gar Ning, CEO of Tuas Power -Mr Tan Joo Nhee, Deputy General Manager (Trading) Contributed by Tuas Power Ltd. Contact: Mr Gabriel Yap Tel: 6838 6707 Email: firstname.lastname@example.org - 72 - Singapore Family Friendly Employer Award 2004 Winners UBS AG 5 Temasek Boulevard, #18-00 Suntec Tower 5, S(038985) (MNC, Financial Firm; 820 employees) Headquartered in Zurich and Basel, UBS is is an Employee Assistance Programme that the world’s largest wealth manager, a premier offers a free and anonymous consultation/ investment banking and securities firm, and one counselling service on work and personal of the largest global asset managers. Globally, matters. By keeping its staff in good physical being family friendly is an integral part of UBS’ and emotional health, UBS is able to further corporate philosophy. This includes catering for achieve its goal of being a great place to work. the family requirements of its staff across all levels, in tandem with its mission to be an employer UBS’ work-life initiatives have proven invaluable of choice. to the company in terms of employee commitment. Employees find UBS a great UBS offers its employees flexible work place to work and have referred friends and arrangements that make for a win-win situation. family members to UBS, and surveys show that On the company’s part, it can present itself as they are highly motivated to contribute beyond a highly attractive employer. This also enables what the company expects of them. the Bank to retain talented employees, reduce staff turnover and increase employee productivity. From the employees’ perspective, “It has really been a joy and they have the flexibility to attend to personal privilege to work with a trusting, matters (subject to business considerations) understanding and supportive and thereby meet both their personal and management team in UBS professional objectives. who truly believes in catering to the diverse needs of its staff.” Employees are also entitled to enhanced staff -Elsie Tan, benefits including a flexi-benefits scheme, Business Unit Controller for IT functions additional leave benefits and a wide range of across Asia Pacific health and wellness programmes. Among these “We are focused on making UBS the workplace of choice for our employees. We believe that beyond just the tangible compensations of work, our staff need to have a balanced, healthy and fun lifestyle to be fulfilled in their professional and personal lives.” -Brad Orgill, UBS Singapore Country Head and The “Blues Brothers” Branch Manager kicking up a storm @ the UBS Annual D&D Contributed by UBS AG. Contact: Ms Angela Lum, Director, Human Resources Tel: 6431 8038 Email: email@example.com - 73 - Singapore Family Friendly Employer Award 2004 Winners UMW EQUIPMENT & ENGINEERING PTE LTD 108 International Road, S(629173) (MNC, Trading; 152 employees) the children of low-income employees, encouraging them to support their children’s education up to polytechnic level. UMW’s family friendly policies have given it the image of a caring employer that offers assistance to the less fortunate among its workforce. This has increased employee loyalty and helped the organisation to recruit staff, retain talent and improve productivity. As a result, UMW has experienced substantial savings on personnel and opportunity costs. En. Mohd Ziham bin Soeb, Technician (1st from left) with his 3 children at the UMW Children’s Education Subsidy presentation “I will always remember the UMW Equipment & Engineering Pte Ltd is a generosity of my company. When my subsidiary of UMW Corporation Sdn Bhd, a leading supplier of material handling and heavy equipment as wife was diagnosed with cancer a few well as airport ground support equipment. UMW years ago, UMW willingly paid for all her considers it an integral part of its corporate mission medical expenses. Knowing that my to help employees lead a healthy lifestyle and achieve company is taking care of my family’s work-life balance and has implemented many work- medical expenses, I can concentrate better life benefits for them. in doing my work well and be committed to customer support and service.” The most popular benefit among employees is a comprehensive leave package with the option to -En. Ismail Baker, exchange annual leave for family benefits and Workshop Executive healthcare according to individual needs, enabling employees to strike a good balance between work “I am very grateful to the company and family life. UMW employees can also apply for for the Children’ Education Subsidy family care leave to attend to family matters and Scheme. My three children have been unlimited examination leave to continue education and receiving the awards every year. With skills upgrading. these awards, I can use the money to In order to manage the organisation’s healthcare bill finance my children’s enrichment courses without compromising employees’ healthcare needs, conducted by their schools. It also UMW has implemented a comprehensive medical co- lightens my financial burden as it helps to payment insurance scheme that covers the pay for the extra assignment textbooks immediate families of married staff, and can be required each year.” extended beyond employment at UMW. -En. Mohd Ziham bin Soeb, UMW has in place a Children’s Education Subsidy Technician Scheme that provides annual financial assistance for Contributed by UMW. Contact: Ms Josephine Cheong, HR Manager Tel: 6265 3155 / 4696 Email: firstname.lastname@example.org - 74 - Singapore Family Friendly Employer Award 2004 Winners URBAN REDEVELOPMENT AUTHORITY (URA) The URA Centre, 45 Maxwell Road, S(069118) (Statutory Board; 1017 employees) URA is Singapore’s national land use planning In addition, URA officers are presented with authority, in charge of planning and facilitating training opportunities and overseas Singapore’s physical development. postgraduate scholarships to ensure the continuing relevance of their skills and URA strives to be a great place to work, develop knowledge. For the purposes of health and and grow. To this end, one of its key strategic recreation, URA has a wide range of in-house thrusts is to build an excellent organisation that facilities such as a gym, squash and table is not only customer-focused, but people- tennis courts and a karaoke lounge. Fitness- oriented. In addition to providing its officers with oriented activities such as aerobics, yoga, opportunities to develop and enhance their skills and taiji classes are also organised after and knowledge, URA also provides a wide range office hours. of benefits, facilities and programmes that cater to their needs. One of the programmes useful to URA is the part-time employment scheme, which allows employees the flexibility to adjust their working hours according to their family needs. This scheme lowers recruitment and training costs by helping to retain employees who may have otherwise resigned. Their experience and expertise allows them to continue contributing to URA. Staff and family members participating The provision of leave benefits such as in games at URA Family Day 2003” compassionate leave, marriage leave, paternity leave and no-pay leave also helps employees to achieve a good work-life balance, leading to greater job satisfaction and productivity. Contributed by Urban Redevelopment Authority. Contact: Lee Chiat Yin Tel: 6321 8200 Email: email@example.com - 75 - Singapore Family Friendly Employer Award 2004 Winners YAYASAN MENDAKI 51 Kee Sun Ave, S(457056) (Voluntary Welfare Organisation, 76 employees) and flexi-hours have been implemented to cater to staff’s needs in accordance wth their various family commitments. These initiatives have been particularly effective in helping the organisation to retain talent. MENDAKI also makes a practice of celebrating Mothers’ and Fathers’ Day as one big family, acknowledging the challenging dual roles played by the working parents among its staff. Through such family-oriented activities, MENDAKI aims to forge a strong bond and a sense of belonging A visit to the zoo. to the organisation among staff and their families. Set up by Malay/Muslim community leaders in In a 2004 Climate Survey, the majority of staff collaboration with the government, Yayasan indicated high job satisfaction and good morale, MENDAKI is a self-help group dedicated to the as well as a willingness to remain with the empowerment of the disadvantaged through organisation. This is reflected by a 50% excellence in education. reduction in turnover rate between 2002 and 2003. Work productivity has also increased, MENDAKI’s manpower composition is 85% as the implementation of family friendly women. In light of the challenging dual roles initiatives inspires staff to achieve a higher assumed by a majority of its staff, it becomes number of organisational goals. imperative to have family friendly initiatives in place. MENDAKI therefore makes specific efforts to create a working environment that is both vibrant and flexible. This approach is “I am grateful to MENDAKI for the encapsulated in its staff motto: “Towards Fun- telecommuting arrangement when I Work Fusion and Rich Lives!” had my first baby…I got the most MENDAKI recognises the significant moments satisfaction from being able to fully in its staff’s lives, and has introduced pro-family breastfeed my baby for a year, and the leave to enable staff to attend and celebrate same time I was able to contribute my these special occasions. Such leave benefits services to the organisation. In that include wedding anniversary leave, 1st day of way, everybody benefited.” school leave and convocation leave. -Aidaroyani Adam, Telecommuting has also been introduced to Senior Education Resource Executive provide an option for staff to work from home, Contributed by Yayasan MENDAKI. Contact: Ms Suriati Supani Tel: 6245 5790 Email: firstname.lastname@example.org - 76 - List Of Family Friendly Programmes Provided By Winners Employee Support Schemes Family Friendly Flexible Work Leave Benefits Infrastructure Arrangements Fa m Me Ac tiv Child Eld ily I Fa d He ical D Pla itie Ca er nfo Ca rm mi Fin alt /In Tim Wo esig Supe nn Reg i sI nc re A re a ly Fa Lif m an h a su S e-S rk-L nat rvis St ng fo ular Em Ar tion e A ily cia nd ran On ocia av ife ed W ors aff F r S Re Re lud rra F R W c v Co F erg ne ing ng Cou rang and amil mba elo l As Gift elln e Co -Site l Act ing S Bala ork Tra eed taff W iew mpr lexib Pe rm Be enc Fa wa S Legend: Fa eme nse eme Ref y/La ssa catio sist for ess ver Ch iviti erv nce -Lif ined bac or of W ess le S an Te rea y L mi M Pa l Lea tudy mi nts llin nts err cta dor n/ anc Ma Pr age ildc es f ices as C e Of on k on k-Li or ed W tart Jo ent lec vem eav ly C arr ter ve/ / n S Exa ! = available to 100% of staff; ly Me /Su g Se /Sub al Se tion /Edu Orie e Sc rriag ogra for are or S /Fa o fi W W fe k- /E b P o e e/ a ia " = available to less than 100%; mb bs r s r R c nta he e/B m Fa Ce in ci re V cer/T ork ork Bal Life ork W nd T Sha art-T mmu nt L Time re L ge L ity L abba m L [ ] = not available ers idie vices idies vices oom ation tion mes irth mes mily ntre gles lities alue eam -Life -Life ance Plan eek ime ring ime ting eave -Of eave eave eave tica eave s f l AGILENT TECHNOLOGIES SINGAPORE PTE LTD ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " " " " " ! ! ! ! ! ! ! ALEXANDRA HOSPITAL ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! APEX-PAL INTERNATIONAL LTD. ! ! ! ! ! ! ! ! ! ! ! ! " " " " ! ! ! ! " BUKIT MERAH SECONDARY SCHOOL ! ! ! ! ! ! ! ! ! " ! ! ! ! ! " " ! ! ! ! ! ! ! " ! CANBERRA SECONDARY SCHOOL ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " ! ! ! ! ! ! ! CARGILL ASIA PACIFIC HOLDINGS PTE LTD ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " " " " ! ! ! ! ! ! ! CEREBOS PACIFIC LIMITED ! ! ! ! ! ! ! ! " ! ! ! ! ! ! ! " " ! ! ! ! ! ! CHANGI GENERAL HOSPITAL ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " " " " ! ! ! ! ! CHERIE HEARTS GROUP OF CHILDCARE CENTRES ! ! ! ! ! ! ! ! ! ! " ! ! ! ! ! ! ! ! ! " ! ! ! " ! ! ! ! ! " ! CI YOU CHILD CARE CENTRE ! ! ! ! ! " ! ! ! ! ! ! ! ! ! ! ! ! ! ! CITY DEVELOPMENTS LIMITED ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " " " " ! ! ! " ! CREDIT SUISSE FIRST BOSTON ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " ! DBS BANK ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! DEFENCE MANAGEMENT GROUP ! ! ! ! " ! ! ! ! ! ! ! " ! ! ! ! ! ! ! ! ! ! ! " ! ! ! ! ! DU PONT COMPANY (SINGAPORE) PTE LTD ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! FAMILY RESOURCE AND TRAINING CENTRE ! ! ! ! ! ! ! ! ! ! ! " ! ! " ! ! ! ! ! FOCUS ON THE FAMILY SINGAPORE LTD ! ! ! ! ! ! ! ! " " ! ! ! ! ! " " " " ! ! ! ! ! " ! HEALTH SCIENCES AUTHORITY ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " " ! " ! ! " ! ! ! HP SINGAPORE ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! IBM SINGAPORE PTE LTD ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " " " " ! ! ! ! ! " ! ID TECHNOLOGIES PTE LTD ! ! ! ! ! ! ! ! " ! ! ! ! ! ! ! " " ! ! ! ! ! ! INFOCOMM DEVELOPMENT AUTHORITY OF SINGAPORE ! ! ! " ! ! ! ! ! ! ! ! ! ! ! " " ! ! ! ! ! ! ! INLAND REVENUE AUTHORITY OF SINGAPORE ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! INVISTA (SINGAPORE) PTE. LTD. ! ! ! ! ! ! ! ! ! ! ! ! ! ! " ! ! ! ! ! ! KK WOMEN’S & CHILDREN’S HOSPITAL ! ! ! " ! " ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! MAJLIS UGAMA ISLAM SINGAPURA ! ! ! ! ! ! ! ! ! " ! ! ! ! ! ! ! ! ! ! ! ! ! ! MERCK SHARP & DOHME (SINGAPORE) LTD ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " ! ! ! ! ! ! MICROSOFT SINGAPORE PTE LTD ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! MIL-COM AEROSPACE PTE LTD ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! MINISTRY OF COMMUNITY DEVELOPMENT AND SPORTS ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " " " ! ! ! " MINISTRY OF HOME AFFAIRS, HEADQUARTERS ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! MINISTRY OF MANPOWER ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! NATIONAL CANCER CENTRE OF SINGAPORE PTE LTD ! ! ! ! " ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! NATIONAL DENTAL CENTRE ! ! ! ! ! ! ! ! ! ! ! ! ! " " ! ! ! ! ! ! ! NATIONAL HEART CENTRE OF SINGAPORE PTE LTD ! ! ! ! " ! ! ! ! ! " ! ! ! ! ! ! ! " " " ! ! ! ! " " " NATIONAL LIBRARY BOARD ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " " " ! " ! ! ! ! ! ! NATIONAL UNIVERSITY HOSPITAL ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! NATSTEEL LTD ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! NTUC INCOME INSURANCE COOPERATIVE LIMITED ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! OTi CONSULTING ! ! ! ! " ! ! ! ! ! ! ! ! ! " " " ! ! ! ! ! " ! PARKWAY GROUP HEALTHCARE PTE LTD ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! PREMAS INTERNATIONAL LIMITED ! ! ! ! ! ! ! ! ! ! ! ! " ! ! ! ! ! ! ! ! ! REPUBLIC POLYTECHNIC ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! SHERATON TOWERS SINGAPORE ! ! ! ! ! ! " ! ! ! ! ! ! " ! ! ! ! SINGAPORE GENERAL HOSPITAL ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " ! " ! " ! ! SINGAPORE HEALTH SERVICES PTE LTD ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " ! ! ! ! ! ! ! ! ! ! ! SINGAPORE INSTITUTE OF MANAGEMENT ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " ! ! ! ! ! ! SINGAPORE MANAGEMENT UNIVERSITY ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! SINGAPORE NATIONAL EYE CENTRE ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " ! ! ! ! ! ! SINGAPORE POLICE FORCE ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " " " ! ! ! ! " ! SINGAPORE POLYTECHNIC ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " ! ! ! ! ! ! ! SINGAPORE PRISON SERVICE ! ! ! ! ! " " ! ! ! ! ! ! ! ! ! " " " " ! ! ! ! ! SINGAPORE TECHNOLOGIES ELECTRONICS ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " ! ! ! " ! SOUTH VIEW PRIMARY SCHOOL ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! SP CONSULTING (INTERNATIONAL) PTE LTD ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " ! ! ! ! ! ! SPRING SINGAPORE ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! STAMFORD LAW CORPORATION ! " ! ! " ! ! ! ! ! ! " " " ! ! ! ! ! STRAITS CONSTRUCTION CO. (PTE) LTD ! ! ! ! ! ! ! ! ! " " ! " ! ! ! ! ! ! " ! " " ! ! ! ! ! ! TAN TOCK SENG HOSPITAL ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " ! " " " ! ! " " " TANGLIN TRUST SCHOOL LTD ! ! ! ! " ! ! ! " ! ! ! " " " " ! " ! ! ! " ! TEMASEK POLYTECHNIC ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " ! TOUCH COMMUNITY SERVICES ! ! ! ! ! ! ! ! ! ! ! ! ! ! " " " " ! ! ! ! ! TUAS POWER LTD ! ! ! ! ! ! ! ! ! ! ! ! ! ! " " ! ! ! ! ! UBS AG ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! UMW EQUIPMENT & ENGINEERING PTE LTD ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! " ! " " " ! ! ! ! ! ! URBAN REDEVELOPMENT AUTHORITY ! ! ! ! " " ! " ! ! ! ! ! ! ! ! ! " " " ! ! ! ! ! ! YAYASAN MENDAKI ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !