BRAMPTON LIBRARY CORE SERVICES REVIEW DATA COLLECTION TEMPLATE Strategic Plan Cycle 2009-12
Date completed: [
]
Explanation for usage/attendance periods: a) for recurring programs, use the average from the last calendar year as current data e.g. 2008 b) for single or annual programs, use most recent program as current data and indicate the date. c) for ongoing services and programs, use the figures from the previous data collection submission as the comparator d) For new programs, not previously evaluated, use a previous year (e.g. 2007) for comparison. Indicate date(s)
1.
Service Category: (e.g., Programs)
2.
Service: (e.g., Teen Programming – Page Challenge)
3.
Service Description:
4.
Usage (for all but Programs – see #5 for Program Usage) Usage, if applicable, in last calendar year Usage in previous CSR evaluation (see c and d, above): Estimated number of users in last calendar year (if above does not apply): Dates/ years compared:
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5.
Program Usage: Number of times program was offered in last calendar year: Total actual attendance in last calendar year (per session): Number of times program was offered in previous CSR evaluation (see c and d above) : Total actual attendance in previous CSR evaluation (per session) (see c and d above): Dates/years compared:
6.
Usage Trends Please indicate which of the following best describes the change in usage of this service over the past three (3) years. [ [ [ [ [ ] ] ] ] ] Significant increase in usage (50% or more) Some increase in usage Neutral – no increase or decrease (default score for proposed services) Slight drop in usage Significant drop in usage (50% or more)
Please indicate the information used to reach this assessment. [ [ ] ] Quantitative data (describe source: ___________________________________ ) Qualitative data, e.g., anecdotal observation
7.
Target Groups Served: (check all that apply – only if the service is specifically designed for a noted target group) [ [ ] ] Multicultural Youth (Ages 16 – 24)
8.
Demographic Groups Served: (check all that apply) [ [ [ [ [ [ ] ] ] ] ] ] Children (Ages 0 – 12) Early Teens (Ages 13 – 15) Youth (Ages 16 – 24) Adult Seniors (Ages 65+) Other (please describe: _____________________________________________)
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9.
Other Service Providers: Are there other groups that provide a similar service in the community (for free or a fee)? [ [ ] ] No Yes – if yes, please describe the type and estimated number of other service providers below: Estimated Number of Providers Fee Charged (indicate yes or no)
Type of Providers (e.g. schools, video stores)
10.
Service Evaluation: Has this service been evaluated formally (e.g., with evaluation forms) in the past two (2) years? [ [ ] ] No Yes – if yes, please attach a summary of the service evaluation.
Overall, what in your view (or using the results of the evaluation if available) is the level of customer satisfaction with this service? [ [ [ [ [ ] ] ] ] ] Customers are highly satisfied (this option is only available with formal, written evaluation from a significant number of customers claiming “high” satisfaction) Customers are satisfied (anecdotal evidence acceptable if no formal evaluation available) Customers are neutral (neither satisfied nor dissatisfied) Customers are somewhat dissatisfied Customers are very dissatisfied
11.
Direct Service/Program Costs and Revenues: Direct costs are those costs that can be directly attributed to the service (e.g., cost of materials and supplies). Direct revenues are those revenues that can be directly attributed to the service/program (e.g., registration fees). Please indicate: Total Direct Costs (to deliver this service) in previous calendar year: Total Direct Revenues in previous calendar year:
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12.
Staffing/Indirect Costs The staff time it takes to deliver a service includes the time that is directly involved in the planning, preparation, support, delivery and evaluation of the specific service. Using the chart attached at the end of this document, please estimate the total person years, expressed as Full-Time Equivalents (FTEs), involved in delivering this service for the previous calendar year. Individuals/Staff Positions Estimated FTEs
13.
Service Development Please indicate which of the following statements applies to this specific service (check all that apply). [ ] Formal systems for seeking customer feedback have been used in the past 12 months. (Formal systems include such things as focus groups, surveys and evaluation forms. They do not include such things as randomly received customer comment cards or informal or spontaneous conversations.) Clearly describe: __________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ [ ] Approach to delivering this service has been reviewed in the past 12 months, and improvements have been made (if necessary). Clearly describe: __________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ [ ] Specific training related to this service has been provided for staff and/or customers in the past 12 months. Note: This does not include announcements related to the availability of a particular service or orientation at the most basic level. Clearly describe: __________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ [ ] Trends and best practices in the delivery of this service have been monitored in the past 12 months (through review of professional literature or attendance at external conferences or workshops). Note: This monitoring must be very specific to the individual service being evaluated and specific examples of articles and workshops must be listed below. Clearly describe: __________________________________________________________ ________________________________________________________________________ ________________________________________________________________________
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14.
CONTRIBUTORS Please indicate who contributed to filling in this form: _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________
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CONVERSION GUIDE FOR ESTIMATING PERCENTAGE OF WORK TIME SPENT ON AN ACTIVITY (Full-Time Staff)
Read down to find unit of time, read across to find approximate percentages
Approximate Time Spent Per Day ---15 minutes 20 minutes -30 minutes --45 minutes -1 hour --1.5 hours -2 hours -2.5 hours --3 hours -4 hours Per Week --1 hour 1.5 hours -2 hours ---4 hours -5 hours 6 hours 1 day ---1.5 days ---2 days 2.5 days Per Month ---1 day ---2 days 2.5 days -3 days --5 days -----10 days ----Per Year 2 days 5 days 7 days 10 days 12 days ---25 days -30 days -35 days 50 days -60 days -70 days --100 days ----
Approximate Percentage of Work Time 1 2 3 4 5 6 7 8 10 11 12 14 15 20 21 25 29 30 36 38 40 43 50 57
Note: Calculations are based on a 35-hour workweek, assuming 50 work weeks per year.
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