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									                                        Mike Smith

High School, MA
High School Diploma, June 2011

Awards, Fellowships, Grants
2010 Ladies Auxiliary Award VFW
2009 Dunlap Reading Award

Work Experience
Aveni Cleaners, MA
July 2010 – Present
     Ensure that each customer receives outstanding service by providing a friendly
       environment, which includes greeting and acknowledging every customer, providing solid
       product knowledge and all other aspects of customer service
     Maintain an awareness of all promotions and advertisements
     Operate computerized cash register
     Communicate customer requests to management
     Enter all items from register into the tally program
     Maintain orderly appearance of register area and supplies stocked
     Any other tasks as assigned from time to time by any manager

It’z a Party, MA
September2010 – November 2010
     Greeted customers
     Recommended, selected and helped locate the right merchandise
     Described a product's features and benefits
     Demonstrated use and operation of the product
     Answered customer questions regarding the store and the merchandise
     Handled the care and maintenance of merchandise
     Matched Invoices
     Provided information about warranties and financing available
     Operated computerized cash register

Wendy’s, MA
March 2010 – September 2010
   Welcomed the customers with proper verbiage and probing for their food orders politely
   Transferred the food orders to cooks
   Monitored the food quality and service quality of orders being served
   Operated computerized cash register
   Communicated customer requests to management

                                 References available upon request

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