Launch of New Partnership for the Public Sector in Canberra

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					 ADVERTISMENT                                                                                                                                                                           ADVERTISMENT

                                    IEC helps Centrelink turn
                                    Coaching Vision into Reality                                                                                                                        Launch of New
                                                                                                                                                                                        Partnership for the Public
                                    On the face of it, introducing a coaching culture into a public service
                                    organisation with over 27,000 employees seems a daunting task, but
                                    by partnering with the Institute of Executive Coaching, Centrelink
          Dr Hilary Armstrong       was able to turn an ambitious vision into reality.
                                                                                                                                                                                        Sector in Canberra
                                    In mid 2007, Centrelink’s objective was to create an internal               Managers is aimed at leaders and managers of teams of all sizes who
                                    coaching culture. As with an increasing number of public service            want to introduce coaching skills into their day-to-day leadership.
                                    organisations, Centrelink places a high value on its leaders and            In line with the Institute’s philosophy of learning, these workshops
“ I’m really pleased with           line managers developing the coaching skills that help create               are highly experiential and interactive allowing substantial time for
                                    more effective and productive workplace environments.                       practice and follow-on learning and development.”
 the outcomes I’ve seen
                                    In collaboration with Centrelink, the Institute of Executive Coaching       A select group of internal Centrelink facilitators with
                                    developed a ‘train the trainer’ approach. The Institute designed
 that a coaching approach           a customised Coaching Skills for Managers program for delivery
                                                                                                                backgrounds in psychology, counselling, training and facilitation
                                                                                                                were chosen to be ‘up-skilled’ and accredited by the Institute
                                    across the organisation by Centrelink facilitators accredited by the
 to leadership has had….”           Institute. The program consisted of ‘up-skilling’ Centrelink facilitators
                                                                                                                to deliver the program. To date, 52 Centrelink facilitators have
                                                                                                                completed a six month journey of workshops, group coaching
                                    to deliver a two-day Coaching Skills for Managers Program.
                                                                                                                sessions, teach-backs and a panel assessment. The program
                                    Dr. Hilary Armstrong, Director of Training at the Institute of Executive    has received extremely positive feedback from both program
                                    Coaching explained the program in more depth, “Coaching Skills for          participants and in-house facilitators alike.

 WHERE TO                           CPM and IEC Canberra office
                                    The IEC Canberra office is located at the Centre for Public Management office in Jamison,
 Canberra: – CPM | IEC
                                    near the Belconnen town centre. The facility includes the CPM Training Centre, a recently
 5-7 Lawry Place,
 Jamison, ACT 2614,                 developed training venue which will be used for the delivery of joint CPM and IEC programs.
 Telephone 02 6163 0555             The facility will also be the home for a range of additional coaching activities, including
                                    Alumni sessions and co-coaching circles.
 Sydney: IEC
 Suite 203, Barrack House,          For additional information about the range of activities                    IEC and CPM can provide a range of services to government
 343 George Street, Sydney 2000     detailed in this lift-out, please contact Julie Parkinson on                departments and agencies, either through the delivery of
 Telephone 02 8270 0600             02 6163 0555 or                                       existing leadership development and executive coaching
                                                                                                                programs or through specially developed departmental
 Melbourne: IEC                     Copies of course flyers or other information about the                      programs.
                                    programs offered by IEC and CPM can be obtained online
 Suite 3, Level 7,
                                    from                                                     Both organisations are part of the Australian Public Service
 20 Queen Street, Melbourne,                                                                                    Commission (APSC) ‘Capability Development Panel’. They are
 Victoria 3000                      Alternatively, you can send requests for additional information             also listed on a range of other Learning and Development
 Telephone 03 9620 4266             to or contact us on 02 6163 0555.                      panels across the Australian Public Service.                            INCLUDED IN THIS EDITION

                                                                                                                                                                                        • New Horizons for Coaching • What is Executive Coaching? • The Benefits of Executive Coaching

                                                                                                                                                                                        • The IEC: a Centre of Excellence • Calendar of Coaching Programs • Testimonials

                                                                                                                                                                                        • Partnership Builds on Strong Foundations • Case Study: Centrelink

                                                                                                                                                                                        Building Leadership Capability through Executive Coaching
ADVERTISMENT                                                                                                                                                                                                                                                                                                                                                                                           ADVERTISMENT

                                                                                                                                                                                                                                          Building Leadership Capability through Executive Coaching

Launch Event sets                                                                                                                                                                                                                                      Calendar of Coaching Programs
New Horizons for                                                                                                                                                                                                                                       Coaching Skills for
                                                                                                                                                                                                                                                       Senior Managers
                                                                                                                                                                                                                                                                                                                                Providing skills to empower and enhance the leadership function
                                                                                                                                                                                                                                                                                                                                Coaching is increasingly recognised as the most effective way to create dynamic organisations

Coaching in the APS
                                                                                                                                                                                                                                                                                                                                able to maximise the use of their internal resources to respond and adapt to challenges and
                                                                                                                                                                                                                                                       This program is designed for EL1 and EL2 (and equivalents)
                                                                                                                                                                                                                                                                                                                                opportunities in the complex global business environment. A coaching culture improves
                                                                                                                                                                                                                                                       Delivered by IEC founder and master coach, John Matthews
                                                                                                                                                                                                                                                                                                                                productivity and retention through increased employee engagement, and staff and customer
                                                                                                                                                                                                                                                       Duration 2 days • Price $1,570 (GST inclusive)
                                                                                                                                                                                                                                                                                                                                satisfaction. Specifically, coaching skills can assist senior executives to be more effective.
                                                                                                                                                                                                                                                       Dates: 6–7 September and 6–7 December
Two of Australia’s leading management training
organisations have joined forces in Canberra. The Centre
for Public Management (CPM) and the Institute of Executive
                                                                                                                                                                                                                                                       Mentoring Skills for                                                     Developing and supporting talent
Coaching (IEC) have formed a strategic partnership to
broaden the scope of executive coaching services being
                                                                                                                                                                                                                                                       Senior Managers                                                          Mentoring, like coaching has become a necessity for organisational excellence. Mentors
                                                                                                                                                                                                                                                       This program is designed for EL1 and EL2 (and equivalents)               typically assume the role of wise adviser or sounding board who through their experience
offered to the Australian Public Sector (APS).                                                                                                                                                                                                         Delivered by IEC founder and master coach, John Matthews                 can help fast track learning and provide valuable insights and support. Through this program,
                                                                                                                                                                                                                                                       Duration 1 day • Price $890.00 (GST inclusive)                           mentors can learn elements critical to becoming an invaluable resource.
The Canberra launch of the joint venture, held on Thursday 20th May at CPM’s                                                                                                                                                                           Dates: 17 August and 26 October
training facility in Jamison, was attended by a range of invited guests from across           John Baker, Barry Parkinson, Julie Parkinson,
the public sector. Speaking at the event the Executive Director of CPM, Dr John               John Mathews, Drew Baker
Baker said, “This is an exciting development. Through this strategic partnership we
are combining CPM’s strength and credibility in the Canberra public sector market,                                                                                                                   Laura B
                                                                                                                                                                                                            lake, Pe
                                                                                                                                                                                                                      ter O’Bri
                                                                                                                                                                                                                                                       Executive Coach                                                          Training the world’s most effective organisational coaches
and the IEC’s significant authority and expertise in the coaching arena.”

Globally, executive coaching is increasingly being recognised - both in the public
                                                                                                                                                                                                                               en, Am
                                                                                                                                                                                                                                          anda H
                                                                                                                                                                                                                                                orne   Accreditation                                                            The Institute of Executive Coaching is a widely known and well respected trainer of organisational
                                                                                                                                                                                                                                                                                                                                coaches and attracts high calibre participants from throughout Australasia. The program includes
and private sectors - as one of the most effective ways to develop exceptional                                                                   Mark Ho                                                                                               Duration: Eight weeks per level                                          three levels of experiential and practical training in executive coaching, with initial certification
                                                                                                                                                          lmes, Gw
leaders and create dynamic organisations.                                                                                                        Keiran M          yn Thom
                                                                                                                                                                           pson,                                                                       Delivered by John Matthews and Dr Hilary Armstrong                       after Level One and full Institute accreditation after Level Three. This accreditation program
                                                                                                                                                                                                                                                       (includes three day workshop and online activities)                      (consisting of all three levels) is recognised by the International Coach Federation as an Accredited
Speaking more about the thinking behind the alliance with the IEC, Dr Baker said, “the                                                                                                                                                                 Price $3,520 per level (GST inclusive)                                   Coach Training Program (ACTP).
Centre for Public Management has in the past tended to focus principally on leadership                                                                                                                                                                 Dates: varies depending upon level
and management development - we’ve seen executive coaching as highly specialised.
Our contacts with the Institute of Executive Coaching have highlighted for us their
professionalism and competence in the coaching arena, so it’s a natural fit.”

The Institute of Executive Coaching is now widely recognised as one of the leading
                                                                                          Geoff Ca
                                                                                                                                                                                                                                                       Partnership Builds on                                                         What IEC course participants say
providers of coaching and coach training across the Asia Pacific region, with offices              me
in Sydney, Melbourne, Hong Kong, and Shanghai. Until now the IEC’s Canberra
                                                                                          Joanne B ron, Jeff Lamon
                                                                                                   lackburn        d,                                                                                                                                  Strong Foundations
operations have been run out of its Sydney offices.                                                                                                                                                                             Walter Bellin,

Speaking at the launch event one of the Directors of the IEC, John Matthews, said
                                                                                                                                                                                                               John Matthews,
                                                                                                                                                                                                               Barry Parkins on, Marion McE
                                                                                                                                                                                                                                             win       in Canberra                                                                      Fantastic - thank you for re-inventing my enthusiasm and
“I believe our customers will benefit from our combined experience, values and
                                                                                                                                                                                                                                                       The strategic partnership between the Institute                                  motivation around coaching.                                             Centrelink
dedication to leadership. Our extensive experience in the private sector enables us                                                                                ne van Meegen,
                                                                                                                                                  Jan Morgan, Dian
                                                                                                                                                                     an Corbett
to bring the latest ‘thought leadership’ across as well. I feel a strong resonance with                                                           Stephen Grieve, Jo                                                                                   of Executive Coaching and the Centre for
the CPM—who they are, what they do, and their sense of mission for the future.”                                                                                                                                                                                                                                                         A great program that gave me material, experience and
                                                                                                                                                                                                                                                       Public Management is building on strong
                                                                                                                                                                                                                                                                                                                                        confidence to expand my horizons as an executive coach.
                                                                                                                                                                                                                                                       Foundations in Canberra for both organisations.
                                                                                                                                                                                                                                                                                                                                                                                            Royal Australian Navy
What is                                                                                   The Benefits of                                                                                                                                              In the Canberra training marketplace, the CPM has long been
                                                                                                                                                                                                                                                       synonymous with high quality management and leadership training.
Executive Coaching?                                                                       Executive Coaching?                                                                                                                                          And while the IEC brand might not be as familiar in APS boardrooms               The adult learning approach is excellent. Plenty of opportunity
                                                                                                                                                                                          Vaness                                                       and offices, it’s far from being a new kid on the block.                         to practice, receive feed- forward and practice again.  The Level
                                                                                          Institute of Executive Coaching clients in both the public and private sectors                         a   Fannin
While the specific purpose of any executive coaching                                                                                                                                                        g, Marg
                                                                                                                                                                                                                    a  ret O’M                         The IEC has a strong track-record of working within the APS to
                                                                                          say that coaching typically leads to:                                                                                                   alley                                                                                                 1 course was the most useful learning experience that I’ve
engagement is practically unlimited, the common theme                                                                                                                                                                                                  deliver coaching and introduce a coaching culture. Since 2005, it
                                                                                          •     improved leadership and delegation skills;                                                                                                                                                                                              participated in for several years.                                           CSIRO
                                                                                                                                                                                                                                                       has been on the Australian Public Service Commission’s panel – a list
in all executive coaching is to assist the coachee to                                     •     the ability to think strategically in terms of outcomes and capability to                                                                              of companies approved by the APS to offer leadership, learning and
                                                                                                deliver those outcomes;                                                                                                                                development services to government departments.
express more of their full potential.
                                                                                          •     ability to maximise goal setting skills to prioritise and manage time more effectively;                                                                                                                                                 I was thoroughly engaged in the course from beginning to
                                                                                                                                                                                                                                                       In 2009 the IEC offered its first Level One executive coach training
The Institute of Executive Coaching focuses on a very practical and experiential          •     increased knowledge and insights into themselves and their organisation                                                                                program in Canberra. This year it will offer two Level One programs,             end. The quality of presenters and materials was excellent.
approach to coaching. Rather than being a teacher, advisor or content ‘expert’,                 which allows them to become more flexible;                                                                                                             and a Level Two. As a result of its work to date the IEC has an active
                                                                                                                                                                                                                                                                                                                                                                                                 Geoscience Australia
the executive coach facilitates the coachee through an intensive and accelerated          •     more advanced communication skills – maximise verbal and non verbal                                                                                    alumni of 80 coaches in Canberra, a number of whom regularly meet
process of professional and personal development. The IEC views executive                       interactions, listen, provide valuable feedback (especially praise) and                                                                                for coaching supervision, co-coaching circle practice and ongoing
coaching as a collaborative, three-way relationship                                             effectively manage “fierce communications”, understand, predict and alter                                                                              professional development workshops. A number of these alumni                     It was the best course I have attended. Good pace, fun and
between the coach, the coachee, and the coachee’s                                               patterns of communications;                                                                                                                      ,     work within the APS in senior executive roles, while others work as
                                                                                                                                                                                                                                         a Farrow                                                                                       informative with lots of practice.  Great foundations.
organisation (usually represented by an individual                                                                                                                                                                             ht, Andre               full time professional coaches.
                                                                                          •     improved team alignment;                                                                                        ll, We ndy Knig ker, Tania O’Neil,
who ‘sponsors’ the coaching engagement such as                                                                                                                                                        Shelly Ha e-Shaw, Liz Ba                                                                                                                                                                                   CSIRO
                                                                                                                                                                                                                 on                                    Ros Williams, a Canberra-based professional coach and Associate of
the coachee’s manager).
                                                                                          •     improved delegation with responsibility and authority; and                                            Anna Vig an
                                                                                                                                                                                                       Viv ien Hillm                                   the IEC welcomed the new strategic partnership with the CPM, “The
                                                                                          •     more timely completion of project work and reporting.
                                                                                                                                                                                                                                                       IEC has a wide reach and brings diverse people together”.