ADVERTISMENT ADVERTISMENT IEC helps Centrelink turn Coaching Vision into Reality Launch of New Partnership for the Public On the face of it, introducing a coaching culture into a public service organisation with over 27,000 employees seems a daunting task, but by partnering with the Institute of Executive Coaching, Centrelink Dr Hilary Armstrong was able to turn an ambitious vision into reality. Sector in Canberra In mid 2007, Centrelink’s objective was to create an internal Managers is aimed at leaders and managers of teams of all sizes who coaching culture. As with an increasing number of public service want to introduce coaching skills into their day-to-day leadership. organisations, Centrelink places a high value on its leaders and In line with the Institute’s philosophy of learning, these workshops “ I’m really pleased with line managers developing the coaching skills that help create are highly experiential and interactive allowing substantial time for more effective and productive workplace environments. practice and follow-on learning and development.” the outcomes I’ve seen In collaboration with Centrelink, the Institute of Executive Coaching A select group of internal Centrelink facilitators with developed a ‘train the trainer’ approach. The Institute designed that a coaching approach a customised Coaching Skills for Managers program for delivery backgrounds in psychology, counselling, training and facilitation were chosen to be ‘up-skilled’ and accredited by the Institute across the organisation by Centrelink facilitators accredited by the to leadership has had….” Institute. The program consisted of ‘up-skilling’ Centrelink facilitators to deliver the program. To date, 52 Centrelink facilitators have completed a six month journey of workshops, group coaching to deliver a two-day Coaching Skills for Managers Program. sessions, teach-backs and a panel assessment. The program Dr. Hilary Armstrong, Director of Training at the Institute of Executive has received extremely positive feedback from both program Coaching explained the program in more depth, “Coaching Skills for participants and in-house facilitators alike. WHERE TO CPM and IEC Canberra office FIND US The IEC Canberra office is located at the Centre for Public Management office in Jamison, Canberra: – CPM | IEC near the Belconnen town centre. The facility includes the CPM Training Centre, a recently 5-7 Lawry Place, Jamison, ACT 2614, developed training venue which will be used for the delivery of joint CPM and IEC programs. Telephone 02 6163 0555 The facility will also be the home for a range of additional coaching activities, including Alumni sessions and co-coaching circles. Sydney: IEC Suite 203, Barrack House, For additional information about the range of activities IEC and CPM can provide a range of services to government 343 George Street, Sydney 2000 detailed in this lift-out, please contact Julie Parkinson on departments and agencies, either through the delivery of Telephone 02 8270 0600 02 6163 0555 or email@example.com existing leadership development and executive coaching programs or through specially developed departmental Melbourne: IEC Copies of course flyers or other information about the programs. programs offered by IEC and CPM can be obtained online Suite 3, Level 7, from www.iecoaching.com Both organisations are part of the Australian Public Service 20 Queen Street, Melbourne, Commission (APSC) ‘Capability Development Panel’. They are Victoria 3000 Alternatively, you can send requests for additional information also listed on a range of other Learning and Development Telephone 03 9620 4266 to firstname.lastname@example.org or contact us on 02 6163 0555. panels across the Australian Public Service. INCLUDED IN THIS EDITION • New Horizons for Coaching • What is Executive Coaching? • The Benefits of Executive Coaching • The IEC: a Centre of Excellence • Calendar of Coaching Programs • Testimonials • Partnership Builds on Strong Foundations • Case Study: Centrelink Building Leadership Capability through Executive Coaching BUILDING LEADERSHIP CAPABILITY THROUGH EXECUTIVE COACHING ADVERTISMENT ADVERTISMENT Building Leadership Capability through Executive Coaching Launch Event sets Calendar of Coaching Programs New Horizons for Coaching Skills for Senior Managers Providing skills to empower and enhance the leadership function Coaching is increasingly recognised as the most effective way to create dynamic organisations Coaching in the APS able to maximise the use of their internal resources to respond and adapt to challenges and This program is designed for EL1 and EL2 (and equivalents) opportunities in the complex global business environment. A coaching culture improves Delivered by IEC founder and master coach, John Matthews productivity and retention through increased employee engagement, and staff and customer Duration 2 days • Price $1,570 (GST inclusive) satisfaction. Specifically, coaching skills can assist senior executives to be more effective. Dates: 6–7 September and 6–7 December Two of Australia’s leading management training organisations have joined forces in Canberra. The Centre for Public Management (CPM) and the Institute of Executive Mentoring Skills for Developing and supporting talent Coaching (IEC) have formed a strategic partnership to broaden the scope of executive coaching services being Senior Managers Mentoring, like coaching has become a necessity for organisational excellence. Mentors This program is designed for EL1 and EL2 (and equivalents) typically assume the role of wise adviser or sounding board who through their experience offered to the Australian Public Sector (APS). Delivered by IEC founder and master coach, John Matthews can help fast track learning and provide valuable insights and support. Through this program, Duration 1 day • Price $890.00 (GST inclusive) mentors can learn elements critical to becoming an invaluable resource. The Canberra launch of the joint venture, held on Thursday 20th May at CPM’s Dates: 17 August and 26 October training facility in Jamison, was attended by a range of invited guests from across John Baker, Barry Parkinson, Julie Parkinson, the public sector. Speaking at the event the Executive Director of CPM, Dr John John Mathews, Drew Baker Baker said, “This is an exciting development. Through this strategic partnership we are combining CPM’s strength and credibility in the Canberra public sector market, Laura B lake, Pe ter O’Bri Executive Coach Training the world’s most effective organisational coaches and the IEC’s significant authority and expertise in the coaching arena.” Globally, executive coaching is increasingly being recognised - both in the public en, Am anda H orne Accreditation The Institute of Executive Coaching is a widely known and well respected trainer of organisational coaches and attracts high calibre participants from throughout Australasia. The program includes and private sectors - as one of the most effective ways to develop exceptional Mark Ho Duration: Eight weeks per level three levels of experiential and practical training in executive coaching, with initial certification lmes, Gw leaders and create dynamic organisations. Keiran M yn Thom pson, Delivered by John Matthews and Dr Hilary Armstrong after Level One and full Institute accreditation after Level Three. This accreditation program cLean (includes three day workshop and online activities) (consisting of all three levels) is recognised by the International Coach Federation as an Accredited Speaking more about the thinking behind the alliance with the IEC, Dr Baker said, “the Price $3,520 per level (GST inclusive) Coach Training Program (ACTP). Centre for Public Management has in the past tended to focus principally on leadership Dates: varies depending upon level and management development - we’ve seen executive coaching as highly specialised. Our contacts with the Institute of Executive Coaching have highlighted for us their professionalism and competence in the coaching arena, so it’s a natural fit.” The Institute of Executive Coaching is now widely recognised as one of the leading Geoff Ca Partnership Builds on What IEC course participants say providers of coaching and coach training across the Asia Pacific region, with offices me in Sydney, Melbourne, Hong Kong, and Shanghai. Until now the IEC’s Canberra Joanne B ron, Jeff Lamon lackburn d, Strong Foundations operations have been run out of its Sydney offices. Walter Bellin, Speaking at the launch event one of the Directors of the IEC, John Matthews, said John Matthews, Barry Parkins on, Marion McE win in Canberra Fantastic - thank you for re-inventing my enthusiasm and “I believe our customers will benefit from our combined experience, values and The strategic partnership between the Institute motivation around coaching. Centrelink dedication to leadership. Our extensive experience in the private sector enables us ne van Meegen, Jan Morgan, Dian an Corbett to bring the latest ‘thought leadership’ across as well. I feel a strong resonance with Stephen Grieve, Jo of Executive Coaching and the Centre for the CPM—who they are, what they do, and their sense of mission for the future.” A great program that gave me material, experience and Public Management is building on strong confidence to expand my horizons as an executive coach. Foundations in Canberra for both organisations. Royal Australian Navy What is The Benefits of In the Canberra training marketplace, the CPM has long been synonymous with high quality management and leadership training. Executive Coaching? Executive Coaching? And while the IEC brand might not be as familiar in APS boardrooms The adult learning approach is excellent. Plenty of opportunity Vaness and offices, it’s far from being a new kid on the block. to practice, receive feed- forward and practice again. The Level Institute of Executive Coaching clients in both the public and private sectors a Fannin While the specific purpose of any executive coaching g, Marg a ret O’M The IEC has a strong track-record of working within the APS to say that coaching typically leads to: alley 1 course was the most useful learning experience that I’ve engagement is practically unlimited, the common theme deliver coaching and introduce a coaching culture. Since 2005, it • improved leadership and delegation skills; participated in for several years. CSIRO has been on the Australian Public Service Commission’s panel – a list in all executive coaching is to assist the coachee to • the ability to think strategically in terms of outcomes and capability to of companies approved by the APS to offer leadership, learning and deliver those outcomes; development services to government departments. express more of their full potential. • ability to maximise goal setting skills to prioritise and manage time more effectively; I was thoroughly engaged in the course from beginning to In 2009 the IEC offered its first Level One executive coach training The Institute of Executive Coaching focuses on a very practical and experiential • increased knowledge and insights into themselves and their organisation program in Canberra. This year it will offer two Level One programs, end. The quality of presenters and materials was excellent. approach to coaching. Rather than being a teacher, advisor or content ‘expert’, which allows them to become more flexible; and a Level Two. As a result of its work to date the IEC has an active Geoscience Australia the executive coach facilitates the coachee through an intensive and accelerated • more advanced communication skills – maximise verbal and non verbal alumni of 80 coaches in Canberra, a number of whom regularly meet process of professional and personal development. The IEC views executive interactions, listen, provide valuable feedback (especially praise) and for coaching supervision, co-coaching circle practice and ongoing coaching as a collaborative, three-way relationship effectively manage “fierce communications”, understand, predict and alter professional development workshops. A number of these alumni It was the best course I have attended. Good pace, fun and between the coach, the coachee, and the coachee’s patterns of communications; , work within the APS in senior executive roles, while others work as a Farrow informative with lots of practice. Great foundations. organisation (usually represented by an individual ht, Andre full time professional coaches. • improved team alignment; ll, We ndy Knig ker, Tania O’Neil, who ‘sponsors’ the coaching engagement such as Shelly Ha e-Shaw, Liz Ba CSIRO on Ros Williams, a Canberra-based professional coach and Associate of the coachee’s manager). • improved delegation with responsibility and authority; and Anna Vig an Viv ien Hillm the IEC welcomed the new strategic partnership with the CPM, “The • more timely completion of project work and reporting. IEC has a wide reach and brings diverse people together”.