16 Optimising Human Performance in Future

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					         Optimising Human Performance
                    In Future ATM

                  Manfred Barbarino

              CND Human Performance Manager
                  & SESAR WP16 Leader




What are Human Factors ?




         Human Factors are all the
          ‘people’ issues we need to
       address to assure the safety and
           effectiveness of a system
               or an organisation.




                                              1
Day to day human issues




Day to day human issues




                          2
Day to day human issues




What is Human Performance ?
                              Myself




                              Team




       Human        _     Interference    =
                                                Human
      Potential                               Performance
                           Organisation




                           Environment




                                                            3
Day to day human issues




                       Human
                       Safety ?
                    Performance ?




Human Performance Areas in ATM ?




       Human        _     Interference   =
                                               Human
      Potential                              Performance




                                                           4
Early HP Management - Added Value


                                             Human
                                             Factors

                    Project Life Cycle




        Project    Technology     Training     Resistance
        delays     adaptation




EUROCONTROL Focus – 1990s




                                                            5
EUROCONTROL HUM Focus 1996 - 2008

                       ATCO License




                            80%

                      Occurrences with
                       human element




Selection and Recruitment




                                         €


        European
         Norms




                                             6
Training, Licensing & Competence


                              EC
                           2006/023



           Student          ATCO             New              Rating
                                                             New
           license         license         locations         roles
                                                        Endorsement


         Initial         Unit         Continuation     Development
       training        training         training         training



   EUROCONTROL Guidelines & Specifications (ATCO, ATSEP, AIS)




Error Management




         TRM            NOSS       80%    HERA             CISM



                          Occurrences with
                           human element




                                                                       7
Benefits Of Error Management


        Errors                 Absence (days)

                                   7
                    Less           6        3 days
                 teamwork          5       reduction
                   errors          4
                                   3
                                   2
        TRM                        1               CISM




Controller Shortage throughout ECAC


                                       10 – 15 years ahead




                                                             8
Managing the Human Side of Change




        Current          Change
                                    Future plan
        situation      management




Key Human Issues In Future ATM




     What do you think are the key human issues
     with regard to advanced automation in ATM?




                                                  9
SESAR Definition Phase




SESAR Master Plan & Work Programme




                                     10
SESAR Definition Phase: WP 1.7 – Human Resources




                             Human
                             Factors




              Recruitment,             Social Factors
               Training,                & Change
              Competence               Management
               & Staffing




SESAR Human Factors Case



      Fact     Issue          Action        Implement   Review
    Finding   Analysis         Plan




                                                                 11
Assessment of SESAR Operational Concept 2020


                                Business
                               trajectories

              Enhanced                           More
             information                      automation
            management                         support


                               SESAR

              More strategic                  Change of
                planning                        roles

                               Increased
                                flexibility




     ATSAW             CDM          Chain       AIM          PENS

      KPI’s            FUA       CASCADE        + 300.000
                                              ASMGCS   SWIM

       4D              FAB          ECIP      P-RNAV       VDL-Mode 2

      VDR   Mode S TMA2010
                                                indirectly Plan
                                              DMEAN   Master
      200.000 OPS staff



      25 Million working days for training
        ~ 16 Billion related labour costs




                                                                        12
SESAR – Advanced Automation Support

                        Advanced
                       Technology




Impact Of Automation




                                      13
SESAR: Initial Conclusions For Operations Before 2020



                          Automation
                          philosophy
                           needed
                                           Same
              Change                     number of
            management                   controllers
                              SESAR


                                    No controller
                   Training
                                   profile change




SESAR Development Phase – WP 16



                          SESAR WP 16




                                                        Human
                              Environ-     Contin-
   Safety      Security                                 Perfor-
                               ment        gency
                                                        mance




                                                                  14
Human Performance Projects in WP 16



              OPS         SESAR            TEC
              WPs      Improvements        WPs



          Human Performance Support and Coordination



         r & D: Developments for HP Management System



         R & d: HP in Automation Support




WP16 - Risks for Human Performance Activities




                            Management Commitment


            Risks                Lack of HF Competence


                                   OPS staff shortage




                                                         15
EUROCONTROL Human Performance Website




        www.eurocontrol.int/humanfactors




                                           16