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Subscriber
R R E n t E R p R i s E s Lt d. Management
System
T H E W O R L D ’S S U B S C R I B E R M A N AG E M E N T S O F T WA R E
Subscriber
R R E n t E R p R i s E s Lt d. Management
System
A totally integrated triple play solution
voice, video, data
“…we naturally trusted RR Enterprises to create
a seamless interface between RR’s subscriber
Management system and Sprint’s VoIP backend,
providing our Customer service Representatives a
single view of all available services to the subscriber,
whether voice, video or data. that’s what we needed.
that’s what RR delivered.”
Bob Gessner
President
Massillon Cable tV
“…By combining the highly functional RR
Enterprises’ software with Allstream’s complete
VoIP service offering, Mountain Cable has been
able to launch our telephone service in a timely and
capital-efficient manner, while complying with all of
the regulatory requirements…”
John Piercy
President
Mountain Cablevision
RR Enterprises also has customer’s such as Buckeye CableSystem
of Ohio and Sunflower Broadband of Kansas that do not use a
third-party VoIP provider and instead offer circuit-based services
via their own internal telephone switch.
R R E n t E R p R i s E s Lt d.
The
Company
RR Enterprises Ltd., a Canadian company founded in 1986, is today
one of the leading subscriber management and billing software
companies for the Multi-Channel Video industry. in 2000 the RR
SmartLink Internet module was introduced providing our customers
a comprehensive video and data solution, and in the spring of 2005 the
RR VoIP Telephony module was introduced, providing our customers
a totally integrated “Triple Play” subscriber management system.
not finished with telephony, in the Fall of 2006 we added a switched
telephony module. Building on the tremendous functionality of
our core cable tV product, operators can now benefit from a truly
integrated system where it does not matter to the CsRs whether a
voice, video or data service is being ordered. it is just another service
available to the community in which the subscriber resides. Our system
is operating in numerous locations throughout Canada and the United
states and in several countries around the globe.
the RR Enterprises subscriber Management system is a
totallyintegrated“tripleplay”voice,videoanddatasolution
with many unique features
+ unique software architecture + on-line customer care
immediate access to all subscriber subscribers can easily access
information. Utilizing a “hub & their account information from
spoke” architecture, CsRs can the convenience of their home
answer any question about a or office pC with online, real-time
subscribers account with one access to product and service
additional click of a mouse. offers linked to the RR Enterprises
subscriber Management system.
+ triple play solution for voice subscribers have 24x7 access to
video and data services account information, products,
A totally integrated subscriber services and promotions.
management system where it will
not matter to the CsR whether
a voice, video or data service is
being ordered, to them it is just
another service available within
the community in which the
subscriber resides and instantly
available for order entry.
Voice, Video + work orders & service calls
the RR system includes a world-
R R E n t E R p R i s E s Lt d. and Data class work order and service call
Solutions module. Once the CsR enters
the desired service the system
will calculate the monthly rental,
prorations, installation charges,
security deposit (if applicable),
the amount to be collected from
the subscriber and determine the
next available appointment when
there is sufficient time for the
work to be performed.
+ workforce management
One of the many strengths of the
RR system is the scheduling and
management of field technicians.
the scheduling program takes
into consideration the ability
of the technician, and the time
required for each installation
or service call item. the system
offers full dispatch functionality
to prevent deviations in the work
schedule, allowing the dispatcher
RR Enterprises is a to fully utilize the field support
staff.
leading subscriber
+ provisioning
management and With the RR system there is
billing software no requirement for third-party
provisioning software. the RR
solution for the “triple system will directly provision
play” of Voice, Video & cable modems and set top boxes.
data services. + total flexibility
the highly flexible RR system
Our worldwide utilizes tables and constants to
control many aspects of your
customer base enjoys system. You will have the ability
personalized service to customize your system to suit
your needs and demands. Each
and a highly functional, constant carries a specific value;
automated, flexible consequently a particular action
will occur.
and user-friendly
system.
+ unlimited packaging options + complete accounting + charging & invoicing
the packaging of multiple services no other system in the world will With the RR system charging a
is extremely easy to create on provide the depth of accounting subscribers account is completely
the RR system. pricing may be information and the complete different than invoicing a
fixed or variable. the system can audit trail capabilities of the subscriber’s account. Charging
automatically qualify subscribers RR Enterprises system. the RR is done once per month and the
and assign the best package Enterprises software system system applies all the charges
based on their services, or Users performs a self-Balancing routine for services, taxes, installation
may select from a list of services. for virtually all transactions daily, fees etc. to the subscriber’s
during the End of day process. account. it is the charging that
+ three relational databases this results in extremely accurate affects the financial changes to
the only system in the world accounting within the software the subscriber’s account, not the
with three, parallel, relational package. the RR Enterprises act of invoicing, which simply is
databases, a subscriber, Unit subscriber Management a method to collect the money
(service Address) and inventory system also has the capability charged.
database. the subscriber’s entire of downloading data to other
history, all work orders, all service General Ledger and Accounts + highly automated
calls, their entire credit history, payable packages. the most automated sMs system
everything is permanently in the world! Automatically
retained, no matter where they + extensive reporting capability performs the following; End of
have ever lived on your system. there are literally hundreds of day, pre-Authorized Checking,
same for the unit, all work orders, reports available with our system. posts Cash & Journal Vouchers,
service calls, inventory items etc., the RR Enterprises subscriber Charging, invoicing, Accounting
no matter who has ever lived in Management system has the Reports, Late Charges, schedules
the unit! capability to run reports directly Work Orders, Automatic faxing
from the menus. We have of Work Orders to technicians,
+ PPV, VOD structured our reports so the user Marketing Letters, interface to G/L
the RR system connects to any can easily extract information and much more!
addressable pay per view system from either the subscriber or
and can support any number of unit (service address) databases. + outstanding customer support
daily and/or simultaneous events. We also give the opportunity to A cornerstone of our business.
RR Enterprises is a leader in produce reports from the Work Our support staff has many years
interfacing to digital addressable Order and service Call menus. RR of experience and are veterans
equipment. interfaces have been Enterprises’ customer’s have the of the cable tV business. they
written for multiple vendors, ability to easily create their own thoroughly understand all the
including General instrument, reports, and download the reports challenges facing cable tV
nds, nagra and Motorola. for immediate review. operators.
interfaces have been written for
multiple addressable equipment + powerful marketing campaigns
vendors as well as seachange’s total flexibility in the handling
VOd product. interfaces to of marketing campaigns and
new vendors are easily created, packages, enabling you to tailor
typically within a few weeks a marketing campaign that is just
of receipt of the interface right for your targeted subscriber
specifications. group. supporting new services
and providing unparalleled
capabilities in the development
of campaigns and packages to
help you sell those services is
a significant strength of the RR
system.
R R E n t E R p R i s E s Lt d.
A Totally Integrated “Triple Play”
Solution
the RR VoIP Telephony software module is totally integrated
within the RR subscriber Management system, providing a single
point of order entry for all services available to the specific
subscriber. RR customers can now leverage a single platform to
deliver innovative cross-product campaigns and packages across
their Cable, Internet and Telephony product offerings.
the RR Voip telephony module integrates telephony industry
interfaces into the RR Enterprises subscriber Management &
Billing system, providing a totally integrated system solution
to improve efficiency and decrease costs. As far as the CsR is
concerned, it will not matter whether the subscriber orders video,
data or voice service. it will be just another service to be added
by the CsR. All subscribers will reside on a single database, and
all services available in the community in which the subscriber
resides will be instantly available to the CsR.
Among the many benefits of having a single point of order
entry with the RR Enterprises System are:
• Our comprehensive subscriber management system
allowing CsRs to seamlessly and quickly enter any Cable
tV, internet or Voip telephony service.
• A single view of all services, whether Cable tV, internet or
Voip available in a specific community.
• Ability to cross-market the “triple play” of services using
the powerful RR Campaign module.
• significantly improved Customer service and reduced CsR
response time.
• Reduced training for customer service representatives.
• A true combined bill with the ability to discount across all
services
• improved order and billing accuracy
“in record time, RR has helped
Mountain get to market with a
residential voice business. We
are already fully provisioning
customers for telephone with
full functionality including
elements like telephone
number management, E911,
and dA/dL file management.
With RR Enterprise’s billing
solutions, our systems are
completely automated and
fully integrated with our core
businesses.
When we made the decision
to take our business forward
and offer competitive local
telephone to our cable
customer base, it was clear
from the outset we needed to
find an elegant and integrated
Pat Kiely, Director of Business Operations & John Piercy, President
billing and data management
Mountain Cablevision system. Once again, RR
Enterprises has met and
In April, 2005 Mountain Cablevision of exceeded our expectations”.
Hamilton, Ontario, Canada launched VoIP
Pat Kiely
Telephony service to their subscribers,
Director of Business Operations
utilizing the RR Enterprises’ VoIP
Telephony module.
the RR Enterprises’ Voip telephony module
includes the following:
the RR Voip
telephony module is
a comprehensive set
of programs that will
enable you to enter all
the pertinent information
required from subscribers
to provision the
telephone number.
At the time of work order creation you will be + CDRs
able to enter all necessary information for the the RR Voip telephony module provides usage
following items: sensitive billing capability with full Call Detail
Records (CDRs). providers have the option of
• Control information having the CdRs printed with the invoice or to
• surcharge and fees provide subscribers a portal where the CdRs can be
displayed.
• Features
the RR Voip telephony module accommodates
• directory Assistance/directory Listings granular Call Detail Billing for Long Distance calls
and Operator Assistance calls. the system provides
• LidB/CnAM (Line information database/ Caller
cable operators the flexibility to consider charging
name)
for long distance calls on a call-by-call basis. While
for third party provider
certainly possible there is no requirement to offer a
• iLEC information for ported telephone numbers Ld included pricing model. With the RR system cable
operators can take full advantage of their total
• E911 information telephone revenue potential.
• piC (primary interexchange Carrier) information + VoIP or Circuit-switched Telephony
Our customers have the ability to offer telephony
• toll Restrictions
services either through a third-party Voip provider or
• Account Code Maintenance (Billing code from a customer’s own internal circuit-based switch,
information) although as yet we do not have the code written to
communicate directly to the switch. Here are the
comments of two customers offering circuit-based
telephony services.
“ “in today’s highly competitive “RR Enterprises pursued delivery
environment, businesses that of core telephony capabilities
offer voice, video and data through identification of
services are focused on systems operational requirements,
that maximize customer a design integrating new
relationships. RR Enterprises and enhanced functionality,
has designed and delivered development that delivered
the telephony elements that an effective application, and
support our business with cooperative user testing and
a truly convergent billing, implementation that allows a
customer care, inventory and smooth integration into current
revenue management system. operations.”
RR Enterprises’ comprehensive, Michael J. Roth
integrated platform meets Director - Billing & Carrier
Management
our unique requirements as a
circuit-based telephony service
provider as well as our planned
launch of VOip services.”
”
Debra Schmidt
Director of Telephone Services
the major programs within the Voip telephony
module include:
+ Customer Contact + Order Entry + Products/Packages/Bundles
provides a single, completely the CsR simply creates a Work Creating a database consisting
integrated view of the customer, Order to establish, change, of all telephony based products
with all products or services, update, or remove service for a offered by the cable company
including voice, video and data, customer. this includes collecting to their customers and maps
available within their community. data (e.g. customer information, those products to the specific
the CsR can easily view all related E911 address, dA/dL information) features available on the network
orders and data for a given as needed to provision the elements. Automatically applies
customer. the CsR can easily and order and charge the customer’s any discounts established for any
quickly modify customer data, account. variety of packages or services
view current services, view current selected.
and past orders, view current and Functionalities include: MsAG
past billing records, and view Address Validation, Class/Grade Functionalities include: Local
payment history. of service, telephone number services, CLAss services, Voice
Administration – native, Mail/etc., End User Federal
Functionalities include: Can- telephone number Assignment services, Local service packages,
we-serve Validation, third party – ported, directory Listing Local service Bundles- isp/Cable/
Verification hand-off or Recording information, LidB - Line screening Wireless/etc., Bundle Allocations/
for Local/Ld selection process, information, CnAM information, discount distribution, Local
Credit scoring/Verification E-911 information, Life-line/ Usage plans, Long distance plans,
interface for services/plans, support programs, and Ld Carrier toll Free plans, travel Card plans,
telephone number display/ selection. directory Assistance Charges,
Account link from Caller id, LOA Operator/Assistance Charges,
for porting from current piC-LOA. pay-phone Compensation, truth-
in-Billing Compliance, payment
Application, tax/surcharge
Application, Long distance print
suppression and selective Call
Blocking (900, etc.).
RR Enterprises is the only subscriber
management system that incorporates three
relational databases, a Subscriber, Unit
(Service Address) and Inventory database.
+ Trouble Management + Order Fulfillment
the ability to enter trouble Creating and maintaining steps or
tickets to track network, schedule status codes to track the service
technicians, determine status on order from initial entry to order
troubles, and resolution of the completion. the workflow will
troubles. (i do believe this can place the order in certain status
be handled by the new tracking dependent upon its current place
for service calls that we have just in the order process and may
completed.) trigger work events that prompt
actions against the service order.
Functionalities include: Assign
Report by service type, identify Functionalities include: Order
trouble by telephone number, task/Work Group identification,
identify trouble by LEC Circuit task due date/Resource
number, identify trouble by iXC scheduling, and Work Order
Circuit number, identify trouble Generation/distribution by
by name/ip Address, track/Age task/Work Group, task due date
Reports by service type, trouble tracking/Reporting/Escalation,
Reporting, iXC trouble Reporting, task Completion/notification to
Auto-Escalate by service type Order Entry, and supplemental
and Auto-Close/Generate Out-of- services at installation to Order
service Credits. Entry.
R R E n t E R p R i s E s Lt d.
Sophisticated Workforce
Management Scheduling
the concept is quite simple, you can define the system to allow certain
technicians to do specific JOBs. You may have technicians that can
only do cable work, some that only do digital, internet installations or
Voip installations.
For example, let’s say that a work order is created to give the services
basic cable, digital services and internet services. the RR system will
automatically, based on JOBs, only assign certain technicians that are
allowed to perform the work for each one of these services. Work order
(JOBs) is then created so that the booking of the work order optimizes
the RR Workforce the use of the technicians.
scheduling
program was
Work staging
significantly
Work orders and service calls will A work order or service call may or
enhanced with an have different JOBs set up so that may not have JOBs assigned to it.
eye towards the one piece of work (JOB/s) must if there are no JOBs as part of the
introduction of our be completed before the next work order or service call then the
piece of work can begin. Using system functions just as it does
telephony module. JOBs, the booking program will now. Any technician can do the
the RR system automatically book a number of work and there is only one piece
work order-JOBs and/or service of work to be done for the work
now allows users
call-JOBs depending on how order or service call. However, the
to book their work many JOBs are required for the system may be set up to have one
orders and service whole work order and/or service JOB on a work order or service
call to be completed. call. Using this, the system can
calls by certain control which technician does
types of tasks, and Early notification of work (JOBs) which work.
not being completed will be
will then generate through messaging, displays,
work order JOBs and reports. the system will also
permit automatic rescheduling of
and service call
work order-JOBs and/or service
JOBs based on call JOBs to be triggered by
these tasks. completion dates not met in the
earlier JOBs of the work orders
and service calls.
R R E n t E R p R i s E s Lt d. VoIP Telephony
Interfaces
the RR Enterprises’ Allstream Sprint
subscriber Allstream is a leading We also offer an interface to
communication solutions provider Sprint’s VoIP offering. Massillon
management system
with a world-class portfolio Cable tV in Massillon, Ohio has
communicates directly of ip Connectivity, Unified been offering Voip telephony
with Allstream’s Communications, security and services in conjunction with
it Consulting services. serving sprint’s Voip product and the RR
network Resident ip north American businesses, Voip module since April 2006.
telephony service, Allstream is a division of Mts
Allstream inc., Canada’s third the design of our Voip module
allowing for real- insures that we will interface
largest communications provider
time order entry with 6,000 dedicated employees to any VoIP provider the
cable company may choose.
and confirmation, focused on delivering outstanding
value to its customers. Our interface fees are very
automated order reasonable and upon receipt
tracking and a powerful of the specifications from the
Voip vendor, we will provide the
suite of bundling tools programming quote to create the
for promotional pricing interface.
and bill presentation.
R R E n t E R p R i s E s Lt d.
Our
Platform
the platform for the RR Enterprises’ system is the highly Hosting Option
scalable iBM system i5 server. the iBM system i5 is the
premier business server for companies that value integration, if you prefer, RR Enterprises can
simplified use and support for the widest choice of business host any north American cable
applications on a single server. it is designed to integrate the operator’s database on one of our
latest operating systems and technologies, tested to work servers. Your staff will access the
together, while simultaneously masking complexity. RR system and your totally secure
database, via the internet. RR
the system i5 is the leading computer in the world for Enterprises will load all iBM and
database management, and is extremely reliable, with RR releases and updates and will
an uptime of 99.96%. no dedicated computer operator also perform the nightly back up
is necessary; all that is required is for a dVd or tape to be of your data. there is a monthly
inserted for the nightly back-ups. service charge for our hosting
option.
RR Enterprises is proud of our
software applications designation
by iBM of having attained “IBM
Server Proven” status.
IBM System i5 Model 520 IBM System i5 Model 550
with expansion Tower
the iBM System i5 configuration is scalable to any company
size using key parameters, such as the number of subscribers,
growth of the subscriber data base, number of locations (both
central and remote), addressability and addressable vendors,
pay-per-View (ppV), Audio Response Units (ARU), Automatic
number identification (Ani) and the number of terminals and
printers at each location.
As an authorized IBM Business Partner, RR Enterprises will
provide a detailed configuration and pricing for a system i5,
based on the above variables.
R R E n t E R p R i s E s Lt d. Some Customer
Thoughts...
“ “RR Enterprises is not
just a vendor but a true
partner that understands
my business and my needs. “RR delivered what they
they also represent a level promised - speed, reliability,
of integrity that is unique in support, training, ease-
today’s business world.” of-use, flexibility, and
Patrick Knorr productivity at a much
General Manager & Director of lower cost per subscriber
Strategic Planning
sunflower Broadband
than the competition.
Lawrence, Kansas Buckeye Cable takes great
pride in providing the best
in Customer service. With
the RR system we have
purchased a great tool to
take Customer service to
even higher levels at a very
reasonable cost.”
W.H. “Chip” Carstensen
President & General Manager
Buckeye Cablesystem
”
toledo, Ohio
voice
data 2855 Speakman Drive
video www.rrenterprises.on.ca
Mississauga, ON L5K 1B1 Canada
Tel (905) 855-7750 Fax (905) 855-7925
rrsales@rrenterprises.on.ca
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