Challenge the Future

(State of the City Report) HON. JESSE M. ROBREDO SOCR City Mayor August 12, 2002 Naga City Youth Center Challenging the Future Making Lives Better for the Poor “An Maogmang Lugar”– Vision of a Livable City Naga as a progressive and peaceful community…    considered a center of people-focused education, development and governance with a sustained, clean and healthy environment, and an economy that provides livelihood opportunities for all, ensuring equitable distribution of wealth and proper utilization of resources. Elements of a Livable City Competitive urban basic services Partnerships -driven community Good urban governance Elements of a Livable City  Good governance  • Livability indicators  Partnership driven − Income and productivity community − Economic vitality − Urban infrastructure Customer-focused − Health bureaucracy − Education − Housing and shelter − Peace and order − Environment A Partnerships-Driven Community  Home to strong partner institutions that have been working with the city government in implementing mutually beneficial undertakings These institutional partners have played a key role in implementing groundbreaking initiatives.  Customer-focused bureaucracy  Service-driven local bureaucracy that has been transformed through the following initiatives    The Productivity Improvement Program (PIP) that enabled city hall “to do more with less” The Quality Service Improvement and the Public Service Excellence Programs (QSIP/PSEP) that imbued city workers with stronger quality service orientation, and The i-Governance Program (Naga City Citizens Charter and www.naga.gov.ph) which seeks to empower the ordinary citizen by making service delivery transparent and more accountable  LPPMS rating highest among cities Model of Good Governance  On the strength of consistently effective performance over the last 14 years:   Naga has been chosen as the model of good urban governance by the League of Cities of the Philippines, the national association of Philippine cities According to UN-Habitat officials, Naga is among the 15 inclusive cities in the world in line with the United Nation’s International Campaign for Good Urban Governance LIVABILITY INDICATORS Income and Productivity Latest ADB estimates: income of Naga City residents compare favorably with the rest of the country Indicator Unemployment rate Value 5.2% Significance Only half of the national total Per capita gross product Average annual family income Poverty incidence P79,900 115% higher than the national average P189,000 126% higher than the average family in Bicol, and 42% higher than the national average 29% Significantly lower than Bicol’s 50% Urban Infrastructure  An extensive 177-km road network,   Resulting to a 2.1 km/km2 road density which is way above Iriga’s 1.6, Legazpi’s 1.25 and Camarines Sur’s 151 kms or 85% are concreted surface, more than double Legazpi’s 61 kms (second best in the region)  A 1:2 telephone-to-household density, the highest in Bicol and higher than the national target of 1:3 Urban Infrastructure      An 84-km drainage network has minimized the flooding in the city 80% of household population are served by MNWD in 25 out of 27 barangays Internet connection is growing at 91% a year Cable TV serviced by three cable companies 95% of households energized Education   As regional center of education, Naga has three of the leading universities in Bicol Our public schools are comparable to the best private schools   In the last NSAT, Naga City Science High School topped the region in academic performance Our central elementary schools are comparable to their private counterparts  Government provides access from pre-school to tertiary education Education Ratios Our public education ratios are well within national standards. But we will focus on further improvement of quality of public education services. Indicator Teacher-to-Pupil (Elementary) (Secondary) National Standard Naga City 1:39 1:40 Teacher-to-Pupil Class Size Class Size 1:40 57 57 1:33 44 52 1:1 before end of S/Y 2002-03 (Elementary) (Secondary) Book-to-Pupil Health Ratios Our health ratios not only exceed WHO standards but are also one of the country’s highest Indicator Doctor-to-Population WHO Standard 1:20,000 Naga City 1:580 Dentist-to-Population MedTech-to-Population Nurses-to-Population Midwives-to-Population 1:20,000 1:20,000 1:20,000 1:3,000 1:24,576 1:3,596 1:510 1.1,800 Hospital Beds-toPopulation 1:500 1:195 Cases of Major Illnesses Are Down 600 500 400 300 200 100 0 Jan Feb Mar Apr May June 250 200 150 100 50 0 Jan Feb Mar Apr May June Diarrhea LEGEND: 2000 2001 2002 Pneumonia Cases of Major Illnesses Are Down 25 20 15 10 5 0 Jan Feb Mar Apr May June 70 60 50 40 30 20 10 0 Jan Feb Mar Apr May June Dengue LEGEND: 2000 2001 2002 Measles Health and Nutrition   City-owned primary hospital, whose facilities and services (like x-ray, laboratory and blood bank) are of secondary hospital caliber City nutrition program is acclaimed Hall of Famer by the National Nutrition Committee. Eliminated almost all cases of 3rd degree malnutrition. Peace and Order    Leads the Bicol region in protecting public safety. Naga City has the lowest crime rate and the highest crime solution efficiency in the region. Substantially reduced the supply and demand for illicit drugs in the city. Substantially improved traffic management along major thoroughfares. Environment      Naga City Wastershed Project is model for Mt. Isarog Improved air quality reading: from fair to satisfactory Regular garbage collection in 25 of 27 barangays Garbage collection efficiency of 85% Improved management of Balatas dumpsite Housing and tenure   Glut of housing space: to date, there are 38 private subdivisions Kaantabay sa Kauswagsan has provided security of tenure for 6,171 urban poor families in 16 resettlement sites and onsite development projects Affirmation of Naga as Model City  Naga has been chosen to pilot trailblazing innovations on governance       The Local Development Performance Measurement project of the Philippine-Australia Governance Facility The Benchmarking and Cities Data Book projects of the Asian Development Bank The Solid Waste Management Project of the Japan Bank for International Cooperation The Anti-Red Tape Program of the Department of the Interior and Local Government, and The Good Urban Governance Initiative of the United Nations Development Program (UNDP), and Model for Procurement by the World Bank Affirmation of Naga as Model City  We have also moved towards becoming a resource provider to visiting study teams   Last June, two deputy-governors from Phnom Penh, Cambodia, 14 other Cambodian delegates and two Japanese scholars came to Naga and stayed for four days Countless decision makers, NGO workers and local leaders from other cities in the country, including our neighboring Bicol cities and provinces, also came to share and learn from us  We have also shared our expertise and experience on governance in various international fora  Vietnam: Citynet’s conference on poverty alleviation and environment Affirmation of Naga as Model City  Singapore: World Bank’s conference on Urban Poverty Learning   Indonesia: The Urban Poor Consortium and the Asian Coalition of Housing Rights’ fact-finding mission Japan: The UNCRD Conference on Human Security      and Regional Development; Cambodia: Seminar on Local Autonomy, Decentralization and City-Sharing Partnership United States: Asian Society’s Forum on “Asian Pathmakers, Global Bridgebuilders” Thailand: Asian Development Bank’s 4th Asian Mayor’s Forum India: UN Habitat’s Global Launch for Good Urban Governance Korea: CityNet’s Private-Public Sector Partnerships The past 6 months SECTORAL ACCOMPLISHMENTS Fiscal Management  Deficit of P 52M   2001 (Jan-Jun)  Income of P 157M Expenditures of P 209M  Surplus of P 40M   2002 (Jan-Jun) Income of 169M (16% increase) Expenditures of P 129M (38% decrease) 51% of estimated income collected 39% of budgeted expenditures obligated  Collections and Obligations   44% of estimated income collected 59% of budgeted expenditures obligated Collections and Obligations   Fiscal Management  Management of economic enterprises    Cost effective service delivery   Naga City Public Market posted a 20% increase in revenue from P7.27 M first half of last year to P9.09 M last year Abattoir generated an income of P2.49 M during the same period Abattoir butchering cost: down to P117 per kilo Dumpsite operating cost: down to P186 per ton Fiscal Management  Cost effective service delivery    Cost effective revenue collection  Streetlights maintenance cost: Down to P333 per streetlight Street cleaning cost: P0.05 per sq.m. It costs the city 1 centavo to collect each peso of business tax It costs the city 3 centavos to collect each peso of real property tax Substantial savings was generated through a more transparent and competitive procurement process resulting in lower unit cost of medicines, equipment and supplies.   Reduction in procurement cost  Fiscal Management Reduction in procurement cost - medicine ITEM Amoxicillin 250 mg cap Betadine Hydrogen Peroxide Mefenamic Acid 250 mg tabs 100s Mefenamic Acid 500 mg tabs 100s Multivitamin drops 15 ml Multivitamin syrup 60 ml Nefidipine 5 mg tabs Paracetamol 125 mg syrup Salbutamol syrup 60 ml UNIT COST DIFFERENCE OTHERS 172.80 892.08 181.44 108.00 140.40 27.00 30.78 351.00 24.85 23.16 NAGA 135.00 650.00 55.00 77.00 92.00 17.95 15.75 285.00 10.08 11.00 AMOUNT 37.80 242.08 126.44 31.00 48.40 9.05 15.03 66.00 14.77 12.16 % 22% 27% 70% 29% 34% 34% 49% 19% 59% 53% Fiscal Management Reduction in procurement cost - medicine ITEM/BRAND Cotrimoxazole 160 mg tabs/Bactrim UNIT COST PITC 3.90 NAGA 1.38 DIFFERENCE AMT 2.52 % 65% Mefenamic Acid 250 mg tabs/Ponstan Mefenamic Acid 500 mg tabs/Ponstan Diclofenac 10 mg tabs/Voveran Glibenclamide 5 mg tabs/Daonil 4.15 6.65 4.50 2.35 0.77 0.92 1.90 1.07 3.38 5.73 2.60 1.28 81% 86% 58% 54% Hyoscine-N-Butylbromide 10 mg injection/Buscopan Cefalexin 250 mg caps/Phexin Metoprolol 50 mg tabs/Betaloc Gliclazide 80 mg tabs/Diamicron Loperamide 2 mg caps/Imodium 22.00 31.00 11.25 9.00 4.50 20.00 13.68 2.13 0.85 2.00 47.77 9.12 3.65 9% 78% 89% 81% 9.04 (0.04) -0.44% Statement of Operations 400,000,000.00 Sources of Funds 350,000,000.00 300,000,000.00 250,000,000.00 200,000,000.00 150,000,000.00 100,000,000.00 50,000,000.00 2001 2002 Estimated 2001 2002 Collections (Jan-Jun) 139,902,898.56 56,476,838.47 72,971,975.00 9,000,000.00 1,454,085.09 6,000,000.00 156,756,048.93 65,602,210.93 85,153,838.00 Total Income Local Sources IRA Borrow ings Receipt of Prior Years Income 339,900,000.00 114,500,000.00 209,000,000.00 15,000,000.00 1,400,000.00 320,000,000.00 114,000,000.00 196,000,000.00 10,000,000.00 Statement of Operations 400,000,000.00 350,000,000.00 Uses of Funds 300,000,000.00 250,000,000.00 200,000,000.00 150,000,000.00 100,000,000.00 50,000,000.00 2001 2002 Budgeted 2001 2002 Obligated (Jan-Jun) 208,934,551.52 79,019,104.04 55,598,300.51 61,247,214.52 13,069,932.45 128,949,932.41 57,853,844.33 41,252,727.22 29,843,360.86 Total Uses of Funds Personal Services Maintenance & Other Oprtg. Exp. Capital Outlay Continuing Funds 356,801,081.26 139,693,242.80 108,629,057.10 90,177,300.00 18,301,481.36 332,173,826.17 139,109,837.00 103,776,013.00 83,115,000.00 6,172,976.17 Fiscal Management Mobilization of external resources SOURCE Office of the President PURPOSE AMOUNT P11.00 M Roads and school buildings Roads, drainage, school Senate building, water supply Roads and school Congress buildings Flood control and rural Line Departments roads TOTAL P15.75 M P 5.00 M P13.20 M P 44.95 M Investments and Employment INVESTMENTS  Notwithstanding the continuing downturn in global and national economy, the city sustained its economic performance.    highest number of registered business establishment in Bicol at 4,898 of which 547 are new (1,700 in Legaspi, next highest) Highest fastfood chain-to-population ratio Construction of 47 new commercial and institutional buildings  For the 1st half of 2002, investments reached P524 million, compared to P777 million for the entire 2001 Investments and Employment LIVELIHOOD AND EMPLOYMENT  1,188 new jobs generated January to June as against 1,290 last year  Grant of loans to 277 individuals and 175 cooperative members (1,385 individuals)  Livelihood training extended to 149 individuals, skills training for 57 OSY  Placement assistance to 3,202 applicants of which 1,403 were hired  Referred 775 overseas applicants to licensed recruiters  Hired 384 under SPES program  DOLE cited city for contributing more than 50% of job placement in the region  TESDA accredited city as 1 of the first 3 One-Stop-Shop for the a Informal Sector Workers in the country Infrastructure  Project Intranet    Circumferential Roads:  Concreting of Pacol (PASCA) – Cararayan Centro Road  Concreting of Carolina – Nursery – San Isidro Road  Opening of Queborac – Abella Road  Concreting & bridge construction of San Felipe -Balatas Road Arterial Road:  Opening of Pacol (Urban Poor) – Langon,Cararayan Road  Completed Concreting of CBD II – St. Louise Center Road Road widening:  Liboton – Jacob extension  M. Castro - Misericordia Infrastructure  Flood control and drainage      Naga River Revetment – Sabang section Naga River Revetment – Peñafrancia section Completion of Panganiban Storm Drainage Project Implementation of Calauag-San Felipe Storm Drainage Construction additional lateral drainage lines Baras, Canaman – Vilmar, Calauag Road Sta. Lucia, Magarao – Zone 5, San Felipe Carangcang, Magarao – Pacol  Project Intronet    Urban Poor Program Land tenure – Full payment Property Calayan Property, Sta. Cruz Froyalde Property, Sabang Queborac, Bagumbayan Sur Capilihan, Calauag TOTAL Beneficiaries Amount P 946,440 2,234,250 17,500,000 5,313,600 P 25,994,290 11 52 810 110 983 Urban Poor Program Land tenure – Partial payment Property Del Rosario Urban Poor Ass. Happy Homes, Concepcion Peq. CBD II Resettlement Site TOTAL Number of Beneficiaries Partial Payment Total Cost 300 62 127 489 P 1.50 M 1.70 M 3.00 M P 6.13 M 2.16 M 7.00 M P6.20 M P15.29 M Urban Poor Program Land tenure – Under negotiation Property Belale, Sabang LBC, Sabang Fernandez Compound TOTAL Number of Beneficiaries 26 36 75 137 Urban Poor Program Land tenure – Landswap Property Ng-Hua Property, Tabuco TOTAL Area Number of Beneficiaries 17 17 Urban Poor Program Land tenure – Under litigation Property Manubay Property, Bagumbayan Sur Number of Beneficiaries 14 Espiritu Property, Con. Grande Ysaac Property, Con. Grande Villa Fulgentes, Sabang 127 76 104 San Andres Estate, Peñafrancia TOTAL 203 524 Urban Poor    Implemented Bayadnihan Ordinance Provision of shelter through:  Four 5-storey medium-rise housing: National Housing Authority, P112 million  Row-house type subdivision, P18-million for poor families within the CBD II area Provision of facilities:  MNWD water supply to 1,000 families in Cararayan and Del Rosario  MNWD water supply to Pacol  More than 200 Level I water supply provided by Task Force Tubig  Full energization of Spukoi, Sabang, CLUPA, Calauag and Yabo, Carolina Education  ACCESS  Opened new schools:    Tinago campus of the Camarines Sur National High School Caromatig extension class of the Carolina Elementary School Pacol High School (next year)    Construction of administration building at Naga City Science High School Stengthened Balik-Adal Program Iskolar kan Ciudad program providing scholarship to 291 deserving students EDUCATION  QUALITY:      Project ACCESS (“Accessible Computer Education for Secondary Schools”) providing computer equipment and internet access to all public secondary schools Public Schools Facilities Upgrading Program (PUSH IV) for 29 public elementary and high schools Attainment of 1:1 book-to-pupil ratio first-ever localized performance testing for public elementary and secondary schools Hiring of 12 additional locally-funded teachers to address the need of increased enrolment in the secondary school system Education  PUBLIC FACILITIES   Bicol Science and Technology Centrum (BSTC)  The only LGU-managed educational facility of its kind in the entire country  Secured P3 million grant for additional equipment New Naga City Library  A new P10-million facility at the City Hall complex is currently under construction Health and Nutrition  CITY HEALTH OFFICE • • • •  NAGA CITY HOSPITAL • • Accredited as Sentrong Sigla by DOH Surpassed target in anti-polio campaign vaccinating 25,795 children Vitamin A supplementation to 17,292 children and dewormed 8,900 children sarpassing DOH targets Supplied Vitamin A supplementation for about 14,890 lactating mothers Served 24,842 patients from January to June and served 90% of 35,855 prescriptions Equipped with X-ray, ECG, blood and drug testing equipment Responded to 156 calls in addition to 52 referrals from other hospitals  EMERGENCY RESCUE NAGA  Health and Nutrition  NUTRITION   Eliminated 3rd degree malnutrition, with only 6 cases remaining as of June 2002 and brought down cases of moderate malnutrition from 931 in 2001 to only 310 as of June 2002 Del Rosario BNS cited as most outstanding BNS in the region  OPERATION SMILE  Hosted 20th anniversary of Operation Smile, treated 80 patients Hosted Operation Smile which treated 80 patients coming from Bicol Hosted medical missions by South Star, Mercury Drugstore and Unilab treating 2400 patients  MEDICAL MISSIONS   Environment   Three 2002 SARINGAYA AWARDS CLEANER AIR:   Air ambient quality rating improved to satisfactory in the 2nd quarter from fair in the 1st quarter City’s anti-smoke belching task force apprehended a total of 428 fume-emitting diesel-fed vehicles Naga River Patrol revived and is now cleaning and greening the riverbanks and monitoring of the Naga River Development Watch project of DILG and the Australian Agency for International Development (AusAID) identified Naga as pilot city for Region 5  CLEANER WATER   Environment  CLEANER CITY      City Environment Office collected approximately 26,640 cubic meters of solid waste during the period January to June, 2002 representing 85% of total garbage Expanded garbage collection coverage and increased frequency to 25 of 27 barangays of the city Reduced foul smell at the Balatas dumpsite, secured ECC for conversion to controlled landfill Completed feasibility study for the Materials Recovery Facility Metro Naga chosen as pilot for JBIC sanitary landfill Environment  Improved parks and plazas   Continuing improvement and development of Ecopark Beautification of plazas and greenbelts Sustained implementation of anti-smoke belching ordinance esulting in improved air quality reading  Clean air    Regular and expanded garbage collection Improved management of Balatas dumpsite Social Welfare  ASSISTANCE TO DIFFERENTLY-ABLED PERSONS  In partnership with Wheels for Humanity, provided assistive devices to 106 beneficiaries Assisted close to 200 indigent patients requiring tertiary medical care Expanded program by 48% benefitting 2,487 street and urban working children with a budgetaty allocation of P1.3 M for rice and school supplies Provided livelihoos assistance for 25 patient beneficiaries Trained 3,643 on responsible parenthood  SOMECAP-LINGAP   AUSAID    Social Welfare  DAYCARE SERVICES   Opened 5 new day care centers Increased enrolment from 2,109 last year to 2,454 this year Provided emergency assistance to 1,322 indigents Rescue 26 streetchildren who were returned to their families Handled 25 cases of women victims of violence  EMERGENCY ASSISTANCE    Agriculture     Rice yield at 3,012 MT is 10.78% higher than same period last year, vegetable production increased by 28% From 82 to 180 growers in Pacol-CarolinaPanicuason engaged in small-scale ornamental and cutflower production Intensified extension services to livestock growers Replication of demo farms technology (138 cavans per hectare) by upland farmers Peace and Order  War against crime     Reduced crime volume from previous year by 19 cases and crime solution efficiency improved to 86% during the 1st half of 2002 Reduced crime rate from 8.5% to 6.2% for the same period last year. 42 arrests were made against operators of illegal gambling, particularly jueteng, during the same period NCPOC chosen as best CPOC in the region, NCPD chosen as most outstanding police station in the region Peace and Order  War against drugs     Covered 3,700 households in eight (8) barangays under anti-drug stickering campaign Apprehended 21 drug pushers, including suspected big-time suppliers, who are now facing charges in court Seized 138.8 grams of shabu and 2,797.20 grams of marijuana during the 6-month period of relentless campaign Sustains the substantial reduction in supply of and demand for illegal drugs last year where the city netted 33 suspected drug pushers PEACE AND ORDER  TRANSPORT AND TRAFFIC MANAGEMENT    Creation of the TTMO, and deployment of 30 traffic enforcers Rationalized traffic routes and regulations of terminal facilities Rationalized use of sidewalk thru sidewalk vending ordinance  TRAFFIC INFRASTRUCTURE   Widening of chokepoints – completed: Liboton Extension entrance, and M. Castro-Misericordia intersection Widening of chokepoints - within the year: Colgante Bridge entrance, Sta. Cruz to P. Santos Avenue, Manga Road to Ateneo Avenue, and Delfin Rosales Bridge approach Competitiveness Enhancement  GOAL  Enhance Naga City’s competitiveness as Bicol’s premier city and as an investment haven in South Luzon Cost competitiveness Urban Infrastructure Marketing: Sell Naga Responsive governance  KEY FACTORS:      Business taxes CATEGORY Cost Competitiveness SAMPLE ANNUAL GROSS INCOME P5 million TAX DUE Legazpi 36,000.00 Iriga 34,125.00 Naga 31,687.50 Manufacturer, assembler, repacker, brewers, distilled spirits & wines Wholesalers, distributors or dealers of any article of commerce Retailers Contractors Peddlers Tax on delivery vans Amusement tax P1 million 12,000.00 12,320.00 11,440.00 Same amount of tax due P1 million (Per Unit) P1 million 17,250.00 750.00 300,000.00 14,350.00 350.00 300,000.00 14,950.00 600.00 150,000.00 Same amount of tax due Cost Competitiveness  Property taxes ASSESSMENT LEVELS City/Source Local Gov’t Code Residential Commercial Industrial Agricultural 20% 50% 50% 40% Average 40% Naga Legazpi Iriga 20% 15% 20% 30% 40% 50% 35% 40% 50% 30% 30% 40% 29% 31% 40% Makati Mandaluyong Manila Pasig Quezon City 10% 20% 10% 20% 15% 30% 50% 25% 50% 40% 30% 50% 25% 50% 40% 40% 20% 23% 40% 20% 40% 29% Cost Competitiveness  Property taxes TAX RATES Residential Commercial Industrial Agricultural 2.00% 2.00% 2.00% 2.00% Average 2.00% City/Source Local Gov’t Code Naga Legazpi Iriga Makati Mandaluyong Manila Pasig Quezon City 1.00% 1.50% 1.50% 1.00% 1.00% 1.50% 1.50% 1.50% 1.25% 2.00% 1.75% 1.50% 1.50% 2.00% 2.00% 2.00% 1.25% 2.00% 1.75% 1.50% 1.50% 2.00% 2.00% 2.00% 1.25% 1.50% 1.65% 1.50% 1.50% 1.19% 1.75% 1.66% 1.33% 1.33% 1.83% 1.75% 1.75% Urban Infrastructure  CBD-II DEVELOPMENT     Completion of infrastructure (roads, street lighting, drainage) Opening and completion of roads linking Panganiban-Diversion Consolidation of properties Incentive for establishment of anchor projects 4.5-km by-pass road linking Roxas Ave. to Brgy. Del Rosario Asphalting of the whole Naga section of the Maharlika Highway from Mabulo to the Pili boundary  Almeda/DMCI Highway   Improvement of the Maharlika Highway  Urban Infrastructure  East Highland Development Project     Housing, recreational and institutional facilities in Bgys. San Felipe, Pacol, Carolina, Cararayan, San Isidro and Panicuason Completion of circumferential and arterial road networks connection Bgys. San Felipe, Pacol, Carolina, Cararayan, San Isidro and Panicuason Completion of Intranet components Provision of utilities (telephone, water supply, power, cable television) Urban Infrastructure  Enhancing access through new road links Baras-Calauag Road Sta. Cruz-Queborac Road San Isidro-Carolina Road Carangcang-Sitio LangonCararayan Road Balatas-San Felipe-Sta. Lucia Pacol-Cararayan Access Roads Almeda/DMCI Highway Marketing: Sell Naga  Sell Naga as a Convention, Sports and Tourism Hub    Creation of the Naga City Visitor’s Center to enhance tourism promotion and design packages Partnership efforts with the Partido Development Authority, the Ateneo de Naga Institute of Tourism and individual tour operators Surpass initial goal of hosting at least one regional or national event every quarter Marketing: Sell Naga Accomplishments: Total number of invited visitors, January-June, 2002: 9,529 Advocacy Strategy and Capacity Techniques Development and Internship Project for NGOs Operation Smile 20th Anniversary National Women’s Basketball League PICPA National Chapter President’s Conference Rotary South Luzon PresidentsElect Training Seminar Lion’s Club Sub-District Convention UNCRD Action Learning Field Study Visit (Phnom Penh) Palarong Pambansa Jaycees National Convention (October) DOH National Staff Conference Responsive Governance  I-Governance Program A program for involving individual citizens in the governance process  Components:   Citizens’ CHARTER A Guidebook On Key City Government Services Charter  Naga Website An i- Governance Project of the City Government of Naga