Docstoc

Customer Support Programs

Document Sample
Customer Support Programs Powered By Docstoc
					                  Customer Support
FluidConnectors
                  Programs




                  The Fitting Authority
4300 Catalog                                                                          Customer Support Programs


Literature
Through Parker’s Catalog Service in Mentor, Ohio (Phone:
440-205-7799), the following catalogs, bulletins and wall charts
are offered by the Tube Fittings Division:
Catalogs and Bulletins                                          Part Number
Master Catalog on CD-ROM ............................ Cat. 4300-CD
TFD Quick Reference Guide .......................... Bul. 4300-QRG
Forge vs. Braze Bulletin .................................... Bul. 4300-B1
Forged Fittings ................................................... Bul. 4300-FG
Tube Preparation Center ............................. Bul. 4390-TP432
Parflange 1025 ............................................... Bul. 4390-1025
Parflange 1040 ............................................... Bul. 4390-1040
Hydraulic Bender HB632 ................................. Bul. 4391-B26
Hydra-Tool Flaring Machine ............................ Bul. 4392-B10
Hyferset Presetting Tool .................................... Bul. 4393-B1
Seal-Lok Brazing & Assembly ........................... Bul. 4350-B2
Seal-Lok Paflange & Assembly ......................... Bul. 4350-B3
Parflange 1040 Operating Manual .............. Bul. 4350-1040A
Tube Assemblies ............................................... Bul. 4390-TF
Parflange 1025 Operating Manual .............. Bul. 4390-1025A
Parflange 1090 Operating Manual ................. Bul. 4390-1090
Power Deburr Machine ............................... Bul. 4390-972125                  Fig. O1 — TFD Literature
Cut 250 Saw Use & Maintenance .............. Bul. 4390-974250
400 Series Tube Benders ............................ Bul. 4391-B400S
CP432 Tube Bender .................................... Bul. 4391-CP432
Metric Seamless Tubing ................................. Bul. 4300-MST
Seal-Lok ............................................................. Bul. 4350-SL


Wall Charts                                                     Part Number
Tube Fittings ................................................... WC-4300-WC1
Hose Adapters ................................................ WC-4300-WC2
EO Fittings ...................................................... WC-4300-WC3
Fleet Adapters (1) .................................. WC-4300-WC Fleet1
Fleet Adapters (2) .................................. WC-4300-WC Fleet2
TFD Desk Size Wall Chart ....................... WC-4300-WC1-DT
Seal-Lok Brazing/Parflange & Assembly .......... WC-4350-SL


Posters                                               Part Number
Tube Fab Poster – Hand Tools .............................. 4391 TFH
Tube Fab Poster – Power Tools ............................. 4391 TFP




                                                                                       Fig. O2 — Wall Charts




                                                                                      O2                          Parker Hannifin Corporation
                                                                                                                  Tube Fittings Division
                                                                                                                  Columbus, Ohio
4300 Catalog                                                              Customer Support Programs


Software
Hose and Fittings inPHorm™
The Hose and Fittings inPHorm, now available through Parker’s
Catalog Services in Mentor, Ohio (Phone: 440-205-7799) or
through the inPHorm Web site, is a powerful Window-based
software package designed to make selection of hoses, tubing
and fittings very simple. Products from six divisions (Tube
Fittings, Tube Fittings Division Europe, Hose Products, Hose
Products Division Europe, Parflex and Polyflex) are included in
this package. inPHorm can now also generate 2D CAD draw-
ings and 3D CAD models.
Versions                                               Part Number
CD-ROM ............................................ Inphorm-3400-CD/USA
Web Download ........................ www.parker.com/inphorminfo
Specifications:
• Systematic Design for assistance in the proper selection
  of hose, tubing, hose fittings, hose assemblies, tube
  fittings, plastic fittings, clamps and tooling
                                                                           Fig. O3 — Hose and Fittings inPHorm™
• Line Sizer tool for sizing of hose, tubing and fittings
• Fitting Finder Tool for hose to adapter matching
• Quote sheet for logging product selections (Bill of
  Material)
• Complete product summary reports, customized to your
  customer
• Customized distributor information file
• 2D CAD file output in DWG(R12), DXF, HPGL, and IGES;
  and now also 3D CAD models
• Interchange tool for Competitor, SAE and MS part
  numbers
• On-line user manual, in Adobe Acrobat format
• Available on CD-ROM or download from Web


Catalog 4300-CD
The electronic version of this catalog (Catalog 4300) is avail-
able on CD-ROM from Parker’s Catalog Services and our
website: www.parker.com/tfd. Its features includes audio and
video segments for key products and installation techniques,
bookmarks for easy access to the most common areas, and
cross reference links for easy access to tables and charts.
New on the Fall 2000 version of the 4300 CD will be a bin label
program. This program will allow you to easily print your own
bin labels, either by individual part numbers or by product
line(s). Offering four different layouts, this program also lets
you incorporate your logo and customer part numbers if needed.

                                                                           Fig. O4 — Catalog 4300-CD
Description                                            Part Number
CD-ROM version of Catalog 4300 ................... Cat. 4300-CD
                                                                                                                                     O
or view on Tube Fittings website ............ www.parker.com/tfd




                                                                          O3                           Parker Hannifin Corporation
                                                                                                       Tube Fittings Division
                                                                                                       Columbus, Ohio
4300 Catalog                                                                  Customer Support Programs


Training Programs
The Tube Fittings Division offers numerous training programs
to insure the proper application and assembly of its products.
The Seal-Lok CD-ROM is a comprehensive interactive module
on our Seal-Lok O-ring face seal product line. Also offered is a
new Tube Fabrication video which contains a compilation of
video segments on each of our equipment pieces. Each video
segment covers equipment set-up, operation and mainte-
nance/trouble-shooting.
Additional training modules are also available and listed below.
Training Module                                           Part Number
Seal-Lok CD-ROM ............................................ Set 4300-TR2
International Thread Identification .................... Set 4303-TR1
ParKlamp Tube Clamps ................................... Set 4397-TR1
Tube fabrication Videos .......................................... 4390-TFV
Principles of Tube Line Fabrication ........................... 4306-B5




                                                                               Fig. O5 — TFD Training Material


Fluid Connectors Group Training
Product Training and Certification (PTC) is a completely new
training system that moves well beyond the scope and methods
used in any Fluid Connectors Group (FCG) training programs
to date.
Self-study computer-based modules on CD-ROM allow you to
schedule training to fit your personal schedule and proceed at
your own pace. Training categories include Orientation, Basic
Theory and Fundamentals, Connector Specialist, and Connec-
tor Technician. Orientation introduces PTC and provides over-
views of the Parker Hannifin Corporation and Fluid Connectors
Group. Basic Theory and Fundamentals encompasses Hy-
draulics, Pneumatics, and Thread & Fitting Identification. The
Specialist module covers FCG products (one CD for each of the
five divisions), while the Technician module covers equipment,
procedures and safety.
Quizzes at the end of each module help you check your
knowledge, and can be printed to track progress.
PTC is designed to be a pre-cursor to more advanced training.
Contact Catalog Services, 440-205-7799, to order your copy
Training Module                                           Part Number
PTC 8 CD set .................................................... PTCSCDHSN




                                                                               Fig. O6 — Fluid Connectors Group Training




                                                                              O4                             Parker Hannifin Corporation
                                                                                                             Tube Fittings Division
                                                                                                             Columbus, Ohio
4300 Catalog                                                                         Customer Support Programs


Thread Identification Tools
The thread identification tools available from the Tube Fittings
Division are beneficial in the assistance of the identification of
U.S. threads (NPT and SAE straight threads) and foreign
threads (BSPP, BSPT and metric threads). The Thread Iden-
tification Kit is equipped with thread gauges, a set of calipers,
thread profiles, and an instruction booklet. The two portboards
(one with NPT and SAE straight threads and the other with
BSPP, BSPT and metric threads) are machined with female
threads for quick and easy identification by simply screwing the
appropriate male port end.
Parker’s new International Thread Kit (ITK), shown in Fig. O9,
offers the necessary tools to identify almost any thread you
may encounter. The new ITK has LL, L and S series plugs to
identify female DIN threads such as EO style hose ends. It also
includes the MIK-1 and BSPP plugs in order to identify BSPP
hose ends from 1/8" to 2".
Thread Identification Tool                                     Part Number            Fig. O7 — MIK-1 Thread Identification Kit

Thread Identification Kit ................................................. MIK-1
Portboard for NPT and SAE St. Threads ............ Portboard A
Portboard for BSPP, BSPT and metric ............... Portboard B
International Thread Kit ..................................................... ITK




                                                                                      Fig. O8 — Portboards




                                                                                      Fig. O9 — International Thread Kit (ITK)




                                                                                                                                                   O




                                                                                     O5                              Parker Hannifin Corporation
                                                                                                                     Tube Fittings Division
                                                                                                                     Columbus, Ohio
4300 Catalog                                                          Customer Support Programs


Custom Manufacturing
The Brookville, Ohio facility is a state-of-the-art CNC manufac-
turing plant dedicated to service the special tube fitting require-
ments of our customers. It is capable of producing a wide
variety of custom manufactured and jump size fittings from
1/16" to 4" in a variety of materials, including steel, stainless
steel, brass, monel, aluminum, cupronickel, inconel, and
hastelloy. Virtually, any straight or shape fitting can be ma-
chined with a multitude of thread forms (NPTF, UNF, BSPT,
BSPP, metric, etc.). As a self-contained facility, handling
everything from quote request/order entry through design,
manufacturing, and service, the Brookville facility has been
able to reduce lead times for custom manufactured fittings to a
matter of days, and in some cases, hours.




                                                                       Fig. O10 — Sample of Custom Manufactured Fittings




Genuine Parker Parts Program
Parker is the first hydraulic component supplier to offer a
guaranteed leak-free fluid connectors system. Under the Genu-
ine Parker Parts Program, Parker offers the customer:
• Dry Technology design engineering
• Training for connector system assemblers
• An Exclusive Three-Year Leak-Free Warranty
Parker’s Technical Services Team will help the equipment
manufacturer design the best fluid connector system (utilizing
Seal-Lok or EO-2 connections) for each model used and
provide the connector assemblers with special Dry Technology
training. The equipment is then backed by Parker’s Three-Year
Leak-Free Warranty. For more information, please contact
your nearest Parker Fluid Connectors Regional Office listed on
the back of this catalog.




                                                                       Fig. O11 — Genuine Parker Parts Program



                                                                               Click Here
                                                                           to Go to the First Page
                                                                             of the Next Section




                                                                      O6                             Parker Hannifin Corporation
                                                                                                     Tube Fittings Division
                                                                                                     Columbus, Ohio