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					    Chapter 4

Employee
Recruitment
and Selection

                1
Employee Recruitment
and Selection
   Two important tasks in hospitality
    industry:
        Securing and keeping an adequate
         customer base
        Securing and keeping an adequate
         number of qualified employees to
         serve the customer base




                                         2
Employee Recruitment
and Selection
Factors Affecting Recruiting Efforts:
    Legal Constraints

    Economic Constraints

    Industry Constraints



                                        3
Employee Recruitment
and Selection
Factors Affecting Recruiting Efforts:
    Organizational Constraints

    Position Constraints




                                        4
Employee Recruitment
and Selection
Factors Affecting Recruiting Efforts:
 Unemployment rate: A government
 statistic that measures the percentage of
 workers who are not employed, but who
 are seeking work.

 The unemployment rate is defined as the
 number of persons in a community or
 other designated area expressed as a
 percentage of the defined area’s entire
 labor force.

                                         5
The Search for
Qualified Employees

   Entry-level: The position in which
    an individual starts their career
    with a hospitality organization.




                                         6
The Search for
Qualified Employees
   Internal search: A promotion-
    from-within approach utilized when
    seeking qualified job applicants.

   Promote-from-within: An
    organizational philosophy that,
    whenever practical, an
    organization will fill its higher level
    job vacancies with its current
    lower-level employees.
                                              7
The Search for
Qualified Employees
Advantages of Internal Recruitment:

     Builds employee morale
     Can be initiated very quickly

     Improves the probability of making
      a good selection
     Less costly than initiating external
      or outsourced searches



                                             8
The Search for
Qualified Employees
Advantages of Internal Recruitment:

     Results  in reduced training time
      and less training costs
     Encourages talented individuals to
      stay with the organization
     Looked upon favorably by the
      EEOC




                                           9
The Search for
Qualified Employees
Disadvantages of Internal Recruitment:

       Inbreeding    and lack of new ideas
       Resentment among employees

       Increased recruitment and training
        efforts will result when a position is
        filled internally because the position
        vacated by the promoted employee
        must also be filled with a new staff
        member

                                            10
The Search for
Qualified Employees
   Employee referral: A
    recommendation about a potential
    applicant that is provided by a
    current employee.

   Nepotism: Favoritism in
    employment based upon kinship.



                                       11
The Search for
Qualified Employees
   External search: An approach to
    seeking job applicants which
    focuses primarily on those
    candidates who are not currently
    employed by the organization.




                                   12
 The Search for
 Qualified Employees
Strategies for external recruiting:

     Advertisements

      Blind Ad: A job advertisement that
      does not identify the advertising
      organization. Also known as a blind-
      box ad.

     Internet   Advertisements


                                             13
 The Search for
 Qualified Employees
Strategies for external recruiting:

        Publicemployment assistance
        agencies
        Unemployment benefits:
        Monetary and non-monetary
        resources given to those who are
        jobless but who are actively
        seeking work.



                                           14
 The Search for
 Qualified Employees
Strategies for external recruiting:

        Privateemployment assistance
         agencies
        Educational Institutions

        Unsolicited applications




                                        15
The Search for
Qualified Employees
   Outsourced Search: A search for
    job candidates that is performed by
    a professional company
    specializing in employee searches.

   Executive Search: A private
    employment agency that
    specializes in identifying
    candidates for management
    positions.
                                     16
Factors Affecting
Selection Efforts
Major selection activities:
      Application
       At will (employment): an
       employment relationship in which
       either party can, at any time,
       terminate the relationship with no
       liability.



                                            17
Factors Affecting
Selection Efforts
Major selection activities:
      Testing
               tests
         Skills

         Psychological tests

         Drug screening tests




                                 18
Factors Affecting
Selection Efforts
Major selection activities:
      Background checks
         Criminal History
         Credit Reports

         Driving Records

         Academic Credentials and
          Licenses



                                     19
Factors Affecting
Selection Efforts
Major selection activities:
      References
       Defamation: False statements that
       cause someone to be held in contempt,
       lowered in the estimation of the
       community, or to lose employment status
       or earnings, or otherwise suffer a
       damaged reputation.



                                             20
Factors Affecting
Selection Efforts
   Negligent hiring: Failure on the
    part of an employer to exercise
    reasonable care in the selection of
    employees.

   Negligent retention: Retaining an
    employee after the employer
    became aware of an employee's
    unsuitability for a job, thereby
    failing to act on that knowledge.
                                      21
Factors Affecting
Selection Efforts
Job Offers
   Employment Agreement: The terms of
    the employment relationship between an
    employer and employee that specify the
    rights and obligations of each party to
    the agreement.

   Offer letter: A proposal by an employer
    to a prospective employee that specifies
    the terms of employment. A legally valid
    acceptance of the offer will create a
    binding employment contract.
                                           22

				
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posted:5/21/2011
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