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Operating Level Agreement Template by wji12956

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									          The Future of Virtualization - CIO Panel
               presented by   Ben Berry, Chief Information Officer
                        Oregon Department of Transportation
                                           ben.berry@odot.state.or.us

     REGISTER: http://w.on24.com/r.htm?e=120626&s=1&k=2D70D951645EDC6CDC8A533ADA8A9898

                                                                                                            October 9, 2008




                         - Computing and Networking Infrastructure Consolidation
                         - What is Included?
                         - CNIC Roles and Responsibilities
                         - CNIC Strategic Timeline
                         - CNIC Governance Model
October 2008                    Oregon Shared Services Virtualization Project presented by Ben Berry, CIO         Chart 1
               Computing & Networking Infrastructure
                          Consolidation
                                    Utility Value Proposition


CNIC Key Concepts                                                                                                                                                    Highest
                                                                                                                                                                   Customer
                                                                                                                                                                       Value




                                             AG E N C Y B U S I N E S S V AL U E
                                                                                                                                                         Applications
• Allocation of resources to                                                                                     Help Desk            System
                                                                                                                                                          • Internet or E-
                                                                                                                                                            Government
  areas of greatest business                                                                                     • Call Mgt.          Integration
                                                                                                                                                          • Line of Business
                                                                                                                 • Trouble Tickets     • Interface Engine Systems
  value for the enterprise                                                                                       • 1st Tier Resolution • Data Integration • Process Control
                                                                                                                                                            Systems
• Technology guarantee;                                                                                          IT Monitoring
                                                                                                                 • Tools Admin.
                                                                                                                                       Security
                                                                                                                                       • Internet Mgt.
                                                                                                                                                          • Web-based
                                                                                                                                                            Employee
  “growth” in backbone,                                                            Data Center
                                                                                                                 • Alerts Mgt.         • Intrusion Detect. Services
                                                                                                                 • Critical Call Mgt.  • Content          • Supply Chain
  performance statewide                                                            • Consolidation
                                                                                                             Network Services             Inspection        Mgt Linkages
                                                                                   • Server Mgt.                                            - Email
                                                                                                             • Network Consulting                         • Customer Care
                                                                                   •
• Service Level Agreements                                                         •
                                                                                     Database Mgt.
                                                                                     Email /                 • Network Design
                                                                                                                                            - Internet
                                                                                                                                            - FTP
                                                                                                                                                            applc.
                                                                                                             • Installation Mgt.                          • HR & Finance
                                                                                     messaging
• Constant predictable                                                             • Imaging/                • SW Support
                                                                                                             • Performance Analysis/Rpts.
                                                                                                                                                            Applications/
                                                                                     Archiving
  infrastructure budgeting                                                                                   • Capacity Planning                          Strategic
                                                                                                                                                            Planning
                                                                                                             • Problem Management
  System-wide (capital/operating)                                                  Hardware &
                                                                                   Maintenance
                                                                                                             • NOC support 24x7
                                                                                                               (Network Operations Center)
                                                                                   Services
• State Data Center Single-                                                            • User Devices
  point responsibility for                                                             • Servers
                                                                                       • Disaster Recovery
  Infrastructure Mgt. & Risk                                                           • Cabling Services

• Flexibility to leverage State                     Lowest
                                                    Customer                                         SINGLE INFRASTRUCTURE MANAGED
  with single infrastructure                        Value
  contracts
October 2008                 Oregon Shared Services Virtualization Project presented by Ben Berry, CIO                                                                         Chart 2
                              What is Included?
                                              7/24 Network Monitoring                                        On-site
    Service Delivery   Project
                     Management                                                                            Engineering
     Management                                                                     Network
                       Support
                                                                                   Reporting
Server Management                                                                                          Technology Staff
    and Back up                                                                                              Certification


    Shared                                                 IT                                         Customized Regional
   Services                                          Infrastructure                                       Charge back
 Virtualization                                          Utility                                         /Assessment

                 Physical & Cyber
                    Security                                                                      Education & Training

               Data Storage
               Management                                            Service Level &
                             Design                               Performance Reports
                                      Systems           Data Center Controls
             7/24 Onsite   Services
                                    Provisioning           Documentation
          Operations Support                  Troubleshooting
                                                  Support
October 2008                   Oregon Shared Services Virtualization Project presented by Ben Berry, CIO                 Chart 3
           CNIC Roles & Responsibilities

                                    E-Gov and Line-of-Business Applications

                Program & Customer Relationship
                         Management                                         Applications Development & Testing

                                                       End User Help Desk

               SLA Mgt.        Change Mgmt.
                                 Process                      Reporting                    Security             Charge Back

               Capacity                               Data              Performance Software                      Software
               Planning    Surveillance             Gathering           Management Management                    Distribution

               WAN / Telecom
                 Switches                  LAN Switches                         Routers                     Internetworking

                                                       Cable Infrastructure


                Agency-Specific
                Shared
                Central Infrastructure Utility
                State Data Center
October 2008                        Oregon Shared Services Virtualization Project presented by Ben Berry, CIO                   Chart 4
               CNIC Strategic Timeline
                           State Data Center - SDC




          Implementation




                                                                                                           ODOT SDC
                                                                                                           Operations
                                                                                                            Transition


                                                                                                         SDC Service
                                                                                                         Level Agreement
                                                                                                         Template
                                                                                                         Completed




October 2008                 Oregon Shared Services Virtualization Project presented by Ben Berry, CIO                     Chart 5
October 2008   Oregon Shared Services Virtualization Project presented by Ben Berry, CIO   Chart 6
               State Data Center
                Site Rendering




October 2008   Oregon Shared Services Virtualization Project presented by Ben Berry, CIO   Chart 7

								
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