"Operational Management of Tesco"
Tesco Stores CASE STUDY RETAIL SECTOR THE SITUATION Tesco set us the challenge of finding a way to progressively reduce costs and price over time, without any compromise to service and quality. Carlisle Cleaning & Support Services’ operational management team conducted a detailed review of the contract (supported by business analysts from the Carlisle Group) with the prime objective THE SOLUTION of maximising on opportunities and to make recommendations for improved operational processes. We began the exercise by conducting a full breakdown of all cost and pricing elements of the contract and took full advantage of our expertise and operational capabilities by pioneering aspects of lean-thinking (which is our business philosophy for continuous improvement) and applied them to each stage of this project. Our aim was to improve performance and productivity by using the following methods: Improving timelines Introduced performance management Analytical project approach Grading & prioritising opportunities “The team at Carlisle Cleaning & Support Services has consistently shown an innovative approach – they have undertaken a rigorous review of the cleaning processes to ensure that all changes are robust and sustainable” CASE STUDY RETAIL SECTOR Each of the daily cleaning tasks was observed by the cleaning staff To find out how who were encouraged to contribute their insights and help to identify Carlisle Cleaning any issues that had an impact on efficiency and quality – this meant & Support Services that any end solution would be workable in practice! can make a difference to your business, visit We worked in partnership with Tesco Stores to introduce our www.carlislecleaning.co.uk shared-benefits and cost-reduction programme – jointly agreed or call to be completed in a timeline where price reduction commitments 01707 824 200 could be reviewed on an ongoing basis. or email At Carlisle Cleaning & Support Services our philosophy centres firstname.lastname@example.org around results driven cleaning, which leads to greater rewards THE RESULTS and the delivery of an excellent service and significant business advantage to our clients’. This means that we can maintain or improve standards whilst delivering cost savings. Because we worked so closely with the Tesco Procurement Managers (and other members of the Tesco team) we developed a very close relationship which ultimately resulted in a successful programme being developed. Potential conflicts were removed as a direct result of our approach. We took great care to analyse and observe the various activities that happen on a day-to-day basis in the retail environment, and were then able to view our cleaning operations as a process that needed to fit in with other store processes, which demonstrates our ability and flexibility to deliver an individually tailored cleaning solution. We radically reduced the ‘cleaning time per task’ offering real and quantifiable results. We did this by incorporating ‘Lean Thinking’ methodology to the basic cleaning processes which delivered great cost reductions to the client. This is always being updated and improved to ensure consistent results are delivered to Tesco. The programme represents a commitment by both parties to eliminating waste and producing the best service possible Proud of the people and solutions we provide. at the lowest cost. The basic principles of partnership and shared savings mirror the Carlisle Group’s experiences in its other companies.