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					When an organization is really concerned about people, its total philosophy, culture, and
orientation will reflect this belief.


    True
    False




Question 2 (True/False Worth 5 points)
A series of experiments conducted at the Hawthorne facility of Western Electric, the Hawthorne
Studies, was completed in order to determine the effect of illumination on workers and their
output.


    True
    False




Question 3 (True/False Worth 5 points)
In a strategic approach to HRM, the primary responsibility for people management lies with
whomever is in direct contact with them.


    True
    False




Question 4 (True/False Worth 5 points)
For employees to be productive, they must feel that the job is right for their abilities and that they
are being treated equitably.


    True
    False




Question 5 (Multiple Choice Worth 5 points)
All of the following are key concepts that should be applied by HRM except:
    Analyzing and solving problems from a profit-oriented point of view


    Assessing costs or benefits of recruitment and training


    Using planning models that include realistic, challenging, specific, and meaningful goals


    Emphasizing the strategic importance of expendable employees




Question 6 (Multiple Choice Worth 5 points)
One problem in making strategic planning decisions regarding people is that all other resources
are evaluated in terms of _______________ and, in most organizations, people are not.


    market share


    life cycle


    money


    productivity




Question 7 (Multiple Choice Worth 5 points)
Effective HR departments set specific, measurable objectives to be accomplished within
_______________ time limits.


    unspecified


    the shortest possible


    specified


    flexible
Question 8 (Multiple Choice Worth 5 points)
A well-formulated HRM strategy will help aggregate and allocate a firm's resources into a unique
entity on the basis of all of the following except:


    Internal strengths and weaknesses


    The strength of local unions


    Changes in the environment


    Anticipated actions of competitors




Question 9 (Multiple Choice Worth 5 points)
The _______________ of an organization or department is/are the goals it seeks to achieve; its
reason for existence.


    ideals


    policies


    objectives


    bottom line




Question 10 (Essay Worth 5 points)
Explain how action-oriented HRM departments differ from people-oriented HRM departments.
Question 11 (True/False Worth 5 points)
Union procedures and requirements are elements of the internal environment and have a
significant impact on HRM programs.


    True
    False




Question 12 (True/False Worth 5 points)
Training and development can improve job performance.


    True
    False




Question 13 (True/False Worth 5 points)
Productivity measures are crude and subject to short-term error.


    True
    False




Question 14 (True/False Worth 5 points)
Maintaining a sustainable competitive advantage requires a firm to deal effectively with
employees, customers, suppliers, and competitors
    True
    False




Question 15 (Multiple Choice Worth 5 points)
_______________ management is a process by which an organization works to determine what
needs to be done to accomplish objectives, and how they will be achieved.


    Strategic


    Tactical


    Intuitive


    Selective




Question 16 (Multiple Choice Worth 5 points)
Any solution that is implemented must be _______________.


    original


    systematic


    progressive


    evaluated




Question 17 (Multiple Choice Worth 5 points)
Apple Computer's early success was due to high alignment of its strategy with all of the following
except:
    Its structure


    Its people


    Its management


    The strategy of its primary competitor




Question 18 (Multiple Choice Worth 5 points)
Which of the following would be considered an operational (short term) HR activity?


    Examining labor force trends


    Preparing staffing plans


    Establishing a reward system that is linked to strategic goals


    Developing a recruitment marketing plan




Question 19 (Multiple Choice Worth 5 points)
Which of the following is the result of genetic factors and is rarely subject to change through
training?


    Finger dexterity


    Interpersonal skills


    Leadership skills


    Recall
Question 20 (Essay Worth 5 points)
What are the educational and behavioral factors that an HR manager must consider when staffing
a division in a new geographic location?

Question 21 (True/False Worth 3.33 points)
If an organization can prove that only men can carry out a job's duties, it precludes a woman from
suing on the grounds of discrimination.


    True
    False




Question 22 (True/False Worth 3.33 points)
Disparate impact occurs when a racially neutral employment practice has the effect of
disproportionately excluding a group that falls within a protected category.


    True
    False




Question 23 (True/False Worth 3.33 points)
In light of recent court decisions, it is now critical for organizations to update and strengthen their
anti-harassment policies to include multiple channels for making complaints.


    True
    False




Question 24 (True/False Worth 3.33 points)
The Equal Pay Act (EPA) was passed by Congress to eliminate wage differences between whites
and minorities.


    True
    False
Question 25 (Multiple Choice Worth 3.33 points)
If a plaintiff proves that a disparate impact exists, an organization may then defend its
employment by showing validation or _______________.



    business necessity


    hiring records


    process improvement plans


    modified HRM procedures




Question 26 (Multiple Choice Worth 3.33 points)
Why are employers always liable for quid pro quo sexual harassment?


    Because it takes place on company premises


    Because both employees are covered by the company insurance policy


    Because a supervisor's acts are viewed as acts of the employer


    Because an employee must quit to avoid the harassment




Question 27 (Multiple Choice Worth 3.33 points)
Any employer having a contract with the federal government of at least _______________ and
employing at least 50 individuals must have an affirmative action plan in writing.


    $5,000


    $25,000
    $50,000


    $250,000




Question 28 (Multiple Choice Worth 3.33 points)
The OFCCP issued Revised Order No. 4, which suggests the format and parts of an Affirmative
Action Plan. What do they suggest as the first step in that plan?


    Set goals


    Specify how goals will be attained


    Obtain copies of AAPs from other, like companies


    Analyze under-representation and availability




Question 29 (Multiple Choice Worth 3.33 points)
A group of prison guards, six of whom were African-American, and three who were white, sued
for discrimination because a manager at a Denny's restaurant told them that they:


    Couldn't be seated together


    Didn't look right together


    Weren't welcome


    All of the choices are correct.




Question 30 (Essay Worth 3.33 points)
To prove that intentional discrimination occurred, the person filing the suit (the plaintiff) must first
establish a prima facie case, proving four elements. The first element is that he/she belongs to a
protected class. What are the other three elements?




Question 31 (True/False Worth 3.33 points)
HR planning determines the numbers and types of employees to be recruited into the
organization or phased out of it.



    True
    False




Question 32 (True/False Worth 3.33 points)
Strategic implementation refers to an organization's decision about what it wants to accomplish
(its mission) and how it wants to go about accomplishing it.



    True
    False




Question 33 (True/False Worth 3.33 points)
Without an effective HR plan to support recruitment and selection, it would be impossible for an
organization to move fast enough to stay competitive.


    True
    False
Question 34 (True/False Worth 3.33 points)
Modeling develops a forecast based on a past relationship between a factor related to
employment and employment itself.


    True
    False




Question 35 (Multiple Choice Worth 3.33 points)
Which law requires 60 days advance notice of plant closings?


    Worker Layoff and Plant Closings Act


    Worker Adjustment and Retraining Notification Act


    Worker Relocation Amendment


    Layoff Adjustment and Retraining Act




Question 36 (Multiple Choice Worth 3.33 points)
An HRIS that has been developed specifically for use by upper-level executives is sometimes
referred to as a(n) _______________.


    executive information system


    executive management system


    senior selection system


    systems database
Question 37 (Multiple Choice Worth 3.33 points)
A critical part of any successful succession plan is a comprehensive _______________ plan.


    compensation


    recovery


    retention


    All of the above




Question 38 (Multiple Choice Worth 3.33 points)
Major reasons for formal employment planning include all of the following except:


    More control over union recruitment and activities


    More effective and efficient use of human resources


    More satisfied and better-developed employees


    More effective equal opportunity planning




Question 39 (Multiple Choice Worth 3.33 points)
Action decisions that are appropriate when there is a shortage of employees include all of the
following except:


    Overtime for existing employees


    Retraining less-skilled employees
    Demotions


    Subcontracting some of the work




Question 40 (Essay Worth 3.33 points)
A skills inventory typically is divided into three segments, one of which is "Data summarizing the
employee's past." What four sub-categories (types of information) would be included in this
segment?

				
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