When an organization is really concerned about people, its total by pptfiles

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									When an organization is really concerned about people, its total philosophy, culture, and
orientation will reflect this belief.


Question 2 (True/False Worth 5 points)
A series of experiments conducted at the Hawthorne facility of Western Electric, the Hawthorne
Studies, was completed in order to determine the effect of illumination on workers and their


Question 3 (True/False Worth 5 points)
In a strategic approach to HRM, the primary responsibility for people management lies with
whomever is in direct contact with them.


Question 4 (True/False Worth 5 points)
For employees to be productive, they must feel that the job is right for their abilities and that they
are being treated equitably.


Question 5 (Multiple Choice Worth 5 points)
All of the following are key concepts that should be applied by HRM except:
    Analyzing and solving problems from a profit-oriented point of view

    Assessing costs or benefits of recruitment and training

    Using planning models that include realistic, challenging, specific, and meaningful goals

    Emphasizing the strategic importance of expendable employees

Question 6 (Multiple Choice Worth 5 points)
One problem in making strategic planning decisions regarding people is that all other resources
are evaluated in terms of _______________ and, in most organizations, people are not.

    market share

    life cycle



Question 7 (Multiple Choice Worth 5 points)
Effective HR departments set specific, measurable objectives to be accomplished within
_______________ time limits.


    the shortest possible


Question 8 (Multiple Choice Worth 5 points)
A well-formulated HRM strategy will help aggregate and allocate a firm's resources into a unique
entity on the basis of all of the following except:

    Internal strengths and weaknesses

    The strength of local unions

    Changes in the environment

    Anticipated actions of competitors

Question 9 (Multiple Choice Worth 5 points)
The _______________ of an organization or department is/are the goals it seeks to achieve; its
reason for existence.




    bottom line

Question 10 (Essay Worth 5 points)
Explain how action-oriented HRM departments differ from people-oriented HRM departments.
Question 11 (True/False Worth 5 points)
Union procedures and requirements are elements of the internal environment and have a
significant impact on HRM programs.


Question 12 (True/False Worth 5 points)
Training and development can improve job performance.


Question 13 (True/False Worth 5 points)
Productivity measures are crude and subject to short-term error.


Question 14 (True/False Worth 5 points)
Maintaining a sustainable competitive advantage requires a firm to deal effectively with
employees, customers, suppliers, and competitors

Question 15 (Multiple Choice Worth 5 points)
_______________ management is a process by which an organization works to determine what
needs to be done to accomplish objectives, and how they will be achieved.





Question 16 (Multiple Choice Worth 5 points)
Any solution that is implemented must be _______________.





Question 17 (Multiple Choice Worth 5 points)
Apple Computer's early success was due to high alignment of its strategy with all of the following
    Its structure

    Its people

    Its management

    The strategy of its primary competitor

Question 18 (Multiple Choice Worth 5 points)
Which of the following would be considered an operational (short term) HR activity?

    Examining labor force trends

    Preparing staffing plans

    Establishing a reward system that is linked to strategic goals

    Developing a recruitment marketing plan

Question 19 (Multiple Choice Worth 5 points)
Which of the following is the result of genetic factors and is rarely subject to change through

    Finger dexterity

    Interpersonal skills

    Leadership skills

Question 20 (Essay Worth 5 points)
What are the educational and behavioral factors that an HR manager must consider when staffing
a division in a new geographic location?

Question 21 (True/False Worth 3.33 points)
If an organization can prove that only men can carry out a job's duties, it precludes a woman from
suing on the grounds of discrimination.


Question 22 (True/False Worth 3.33 points)
Disparate impact occurs when a racially neutral employment practice has the effect of
disproportionately excluding a group that falls within a protected category.


Question 23 (True/False Worth 3.33 points)
In light of recent court decisions, it is now critical for organizations to update and strengthen their
anti-harassment policies to include multiple channels for making complaints.


Question 24 (True/False Worth 3.33 points)
The Equal Pay Act (EPA) was passed by Congress to eliminate wage differences between whites
and minorities.

Question 25 (Multiple Choice Worth 3.33 points)
If a plaintiff proves that a disparate impact exists, an organization may then defend its
employment by showing validation or _______________.

    business necessity

    hiring records

    process improvement plans

    modified HRM procedures

Question 26 (Multiple Choice Worth 3.33 points)
Why are employers always liable for quid pro quo sexual harassment?

    Because it takes place on company premises

    Because both employees are covered by the company insurance policy

    Because a supervisor's acts are viewed as acts of the employer

    Because an employee must quit to avoid the harassment

Question 27 (Multiple Choice Worth 3.33 points)
Any employer having a contract with the federal government of at least _______________ and
employing at least 50 individuals must have an affirmative action plan in writing.




Question 28 (Multiple Choice Worth 3.33 points)
The OFCCP issued Revised Order No. 4, which suggests the format and parts of an Affirmative
Action Plan. What do they suggest as the first step in that plan?

    Set goals

    Specify how goals will be attained

    Obtain copies of AAPs from other, like companies

    Analyze under-representation and availability

Question 29 (Multiple Choice Worth 3.33 points)
A group of prison guards, six of whom were African-American, and three who were white, sued
for discrimination because a manager at a Denny's restaurant told them that they:

    Couldn't be seated together

    Didn't look right together

    Weren't welcome

    All of the choices are correct.

Question 30 (Essay Worth 3.33 points)
To prove that intentional discrimination occurred, the person filing the suit (the plaintiff) must first
establish a prima facie case, proving four elements. The first element is that he/she belongs to a
protected class. What are the other three elements?

Question 31 (True/False Worth 3.33 points)
HR planning determines the numbers and types of employees to be recruited into the
organization or phased out of it.


Question 32 (True/False Worth 3.33 points)
Strategic implementation refers to an organization's decision about what it wants to accomplish
(its mission) and how it wants to go about accomplishing it.


Question 33 (True/False Worth 3.33 points)
Without an effective HR plan to support recruitment and selection, it would be impossible for an
organization to move fast enough to stay competitive.

Question 34 (True/False Worth 3.33 points)
Modeling develops a forecast based on a past relationship between a factor related to
employment and employment itself.


Question 35 (Multiple Choice Worth 3.33 points)
Which law requires 60 days advance notice of plant closings?

    Worker Layoff and Plant Closings Act

    Worker Adjustment and Retraining Notification Act

    Worker Relocation Amendment

    Layoff Adjustment and Retraining Act

Question 36 (Multiple Choice Worth 3.33 points)
An HRIS that has been developed specifically for use by upper-level executives is sometimes
referred to as a(n) _______________.

    executive information system

    executive management system

    senior selection system

    systems database
Question 37 (Multiple Choice Worth 3.33 points)
A critical part of any successful succession plan is a comprehensive _______________ plan.




    All of the above

Question 38 (Multiple Choice Worth 3.33 points)
Major reasons for formal employment planning include all of the following except:

    More control over union recruitment and activities

    More effective and efficient use of human resources

    More satisfied and better-developed employees

    More effective equal opportunity planning

Question 39 (Multiple Choice Worth 3.33 points)
Action decisions that are appropriate when there is a shortage of employees include all of the
following except:

    Overtime for existing employees

    Retraining less-skilled employees

    Subcontracting some of the work

Question 40 (Essay Worth 3.33 points)
A skills inventory typically is divided into three segments, one of which is "Data summarizing the
employee's past." What four sub-categories (types of information) would be included in this

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