mbwa

					Management By Walking Around
  Management By Wandering
          Around

         MBWA
                 MBWA
• Management method emphasizing the importance of
    interpersonal contact.
•   The objective of MBWA is to achieve harmony in an
    organization between management and employees
    through face-to-face contact as well as to keep
    abreast of current operational developments.
                  MBWA
• Managers consistently reserving time to walk through
    their departments and/or to be available for
    impromptu discussions.
•   Individuals forming networks of acquaintances
    throughout their organizations
•   Lots of opportunities for chatting over coffee or
    lunch, or in the corridors.
•   Managers getting away from their desks and starting
    to talk to individual employees. The idea is that they
    should learn about problems and concerns at first
    hand. At the same time they should teach employees
    new methods to manage particular problems. The
    communication goes both ways.
Tom Peters
In 1982 as he pointed "knocked our socks off" with his
eye-opening best-seller In Search of Excellence.
Twelve Guidelines for Managing By
Walking Around (MBWA)
•   Do it to everyone
•   Do it as often as you can
•   Go by yourself
•   Don’t circumvent subordinate managers
•   Ask questions
•   Watch and listen
• Share your dreams with them
• Try out their work
•   Bring good news
•   Have fun
•   Catch them in the act of doing something right
•   Don’t be critical

				
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posted:5/19/2011
language:English
pages:6