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									eWorking: the facility manager’s turn
Michael Geerdink & Rosanna Lopes
Introduction

Michael Geerdink                      Rosanna Lopes

 Lecturer Organisational Change       Graduated in FM at The Hague
  Management at the Hague University    University
  / Academy of Facility Management     Bachelor thesis on workspace design
 Member Dutch eWorkforum              2007-2008: study MBA in Barcelona
  Committee
 Director of Overmars Organisatie
  Adviseurs, consultancy in e-working
  and flexible office concepts




 ‘We won the bet!‘
Introduction (2)

 No comment on present state of eWorking
  in The Netherlands
   (mr Philip Todd, director of the Dutch eWorkforum
    will address this subject at this conference)

 Main issue of our presentation is

 Who takes the initiative to raise eWorking
            in organisations?

   (why is the issue of ‘who’ so important ?)
    (what are the consequences when one
          stakeholder takes the lead ?)
Introduction (3)

 We are not researchers, but consultants
  raising questions and looking for answers

 Our main source is our personal consultancy
  experiences in the field of eWorking and
  flexible office concepts in The Netherlands

 An important observation is:

  There are lots of successful eWork pilots, but
  there are few successful company wide
  implementations.
Procedure

 Presentation thesis
 First opinion participants
 Our presentation
 Revised opinion participants?
 Oracle
Oracle of Lillehammer

 Possesses wisdom
 Especially on e-working based on personal
  experiences
 Assignment
 What will we ask the oracle?
    Personal comment on the theses
    The oracle has the last word
 The wise words of the oracle cannot be
  discussed
Thesis 1

 HR department is the most appropriate party to
  initiate eWorking in organisations


                           20
     number participants




                           15
                                true
                           10   false
                                no opinion yet
                           5

                           0
Presentation thesis 1

 We disagree with the thesis


 In our consultancy we see three strong
  initiatives for eWorking
    HR department
    ICT department
    Works council


 Every department has a strong focus on its
  own role and expertise, there is seldom an
  integrated approach to eWork
Presentation thesis 1

 Initiative implicates ‘getting it on the agenda
  of the board with the right arguments’

 Initiative rarely comes from line managers or
  from the board
    Disbelief in relation eWorking – productivity
    Appears when there is a strong shortage of
      personnel
  Presentation thesis 1
     HR department                  IT department               Works council

Focus on:                    Focus on:                   Focus on:

 Working conditions          Technical aspects          Reduction of travelling
 Definition on working       Security of data           Flexibility in office times /
  space at home                transmission                log on time
 Regulations, contracting    Speed (log on codes,       Flexibility of work and care
 Labour market                bandwidth)                  / work life balance
 Flexibility of work and     Specifications remote      Compensation use home
  care / work life balance     computer (private or        as an office
                               company)
                              Support


 All these aspects are important, but will lead to mistrust by business managers
      because it is no quite clear what the benefits are for the organisation.
Presentation thesis 1

Focus business managers

 Higher productivity
 Lower costs
 Higher employee satisfaction
 Sustainable development (Triple P,
  especially Planet / environmental issues)
 Integrated approach
Presentation thesis 1

 We disagree on the first thesis

 In our opinion the facility manager is the
   indicated person to initiate eWorking in
   organisations

 Arguments:

     A professional facility manager has the right knowledge of
      all the mentioned aspects and can integrate all these
      aspects in a business case;
     The interest of the facility manager strongly resembles the
      focus of the business managers (the earlier mentioned 5
      topics)
     He has a strong focus on logistical issues and accessibility
      (both physical and IT)
     There is a direct link between eWorking and housing /
      accommodation management
Thesis 1 (revised)

 Facility Manager is the most appropriate party to
   initiate eWorking in organisations


                           30
     number participants




                           25

                           20
                                                  true
                           15
                                                  false
                           10                     no opinion yet

                           5

                           0
                                first   revised


 Short discussion
Oracle of Lillehammer

 The most appropriate party to initiate
  eWorking in organisations is …..
 My experience says ….
Thesis 2

 A consequence of the involvement of Facility
  Management is the focus on the relationship
  between eWorking and office space planning

                           30
     number participants




                           25
                           20
                                true
                           15   false
                           10   no opinion yet

                           5
                           0
Presentation thesis 2

 We agree with the thesis

 In consultancy and my thesis research we
  see three tendencies
    Introduction eWorking leads to (more) empty
     offices (time occupancy studies show 45% use)
    Cost driven eWork projects focus on reduction of
     office space (including desk sharing)
    eWork projects with a focus on employee
     satisfaction ignore the work space issue

 Office space planning indicates not only less
  workplaces at the office, but other types of
  workplaces.
Presentation thesis 2
From                               Towards

 Everyone has his own workplace    Desk sharing (clean desk policy)
  at the office
 Workplace underlines status and   Workplace supports specific
  position                           activities
                                    Variety of workplaces, employee
 All the work is done at the same
                                     chooses the right place
  desk
                                    eWork leads to reduction of
 eWork leads to double workplaces   individual work places
  (remote and at the office)

 Leads to inefficiency in work     More efficient, but even more
   space planning                     effective
Presentation thesis 2
Possibilities of work places at the office

                                         Closed space




  Individual   Shared silence Group



                                         Half open space




  Duo            Group
                                                           We notice that the introduction
                                                           of e-working will lead to
                                                           • Less workplaces
                                         Open space
                                                           • More open space planning.

  Group
Presentation thesis 2
Possibilities of meeting places at the office

                                            Closed space




  Project    Small meeting Formal meeting



                                            Open space




  Formal        Informal     Briefing
                                              We notice that the introduction of e-working
                                               will lead to
                                              • More formal and informal meeting places
                                              • Inside and outside the office
                                              • (when outside the office hotel & catering
                                                facilities are often used when located along
                                                main roads)
Thesis 2 (revised)

A consequence of the involvement of Facility
Management is the focus on the relationship
between eWorking and office space planning

                           30
     number participants




                           25

                           20
                                                  true
                           15
                                                  false
                           10                     no opinion yet

                           5

                           0
                                first   revised

Short discussion
Oracle of Lillehammer

 eWorking in organisations will lead to a
  different approach of office space planning?
 My experience says ….
Professional education

 If eWorking is the Facility Manager’s turn, he
  should be equipped accordingly
 Professional education in Facility
  Management should adopt the issue of
  eWorking and work space planning in the
  curriculum
 Students Facility Management should be
  stimulated and supported to write their
  theses on eWork and office space planning
                              Thank you for your attention

The Hague University
Academy for Facility Management
+31.70.4458109
m.g.m.geerdink@hhs.nl
www.thehagueuniversity.nl

								
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