CERTIFICATION AT A GLANCE
Relevant, Prestigious Credentials Recognized by the Tourism Sector in Canada
Food & Beverage Server SamPle QueStionS EARNING A
A professional Food and Beverage Server Q1. Julie, a Food and Beverage Server,
is a sales and service attendant who pro- completes her cash calculations and sub- PROFESSIONAL
vides food and beverage service using mits cash, charge slips and cheques to her
interpersonal skills, product knowledge, supervisor. What is this process called? CREDENTIAL
and sales techniques to meet and exceed 1. Cash out. emerit certification is a professional
2. Sales reading. credential recognized by tourism employers
diStriBution oF exam QueStionS 3. Ring in.
The Food and Beverage Server exam has 4. Sign out. Certification is a demonstration of
100 questions, and is based on the following competency, which means that Certified
breakdown, by Major Category from the Q2. What are the dietary restrictions Professionals meet job standards set by
occupational standards: of a vegan? industry.
average # of 1. All vegetables and shellfish. To become certified, individuals must:
Standards major Category exam items 2. Some dairy and animal bi-products.
• pass a knowledge exam;
A. Tourism Awareness 3 3. Some red meat and eggs.
B. Professionalism 12 • pass a practical evaluation of
4. All meat and animal products. performance; and
C. Interpersonal Skills 7
D. Food and Beverage Product Knowledge 10 Q3. A Food and Beverage Server keeps • have the required experience
E. Tools and Equipment 5 himself and his uniform clean, maintains
F. Service Support Duties 10 good posture and avoids eating in front Earning this important credential means
G. Providing Service 10 of guests. What is this Food and Beverage that you will be recognized as a leading
Server demonstrating? professional in your industry.
H. Beverage Preparation & Service 12
I. Processing Payment 12 1. Communication skills. By achieving emerit certification you
J. Responsible Alcohol Service 8 2. Professional behaviour. earn the right to display your professional
K. Sanitation Safety 8 designations on business cards and résumés.
3. Organizational abilities.
L. Legislation 3 As a frontline employee, you’re eligible for
4. Hygiene techniques. the Tourism Certified Professional (TCP)
designation. As a Supervisor you can achieve
PerFormanCe evaluation Q4. A guest is angry and using foul lan- the Tourism Certified Supervisor (TCS)
The evaluation is based on selected skills guage. What would a Food and Beverage designation and as a Manager, you are
from the Performance Checklist. The evalu- Server do first to handle the situation? eligible for the Tourism Certified Manager
ation is conducted by a qualified “mystery 1. Refuse to serve the guest until (TCM) designation.
guest” that observes the candidate on the job. they behave.
2. Ask the guest to leave establishment.
reQuired exPerienCe OPPORTUNITIES AND OPTIONS
3. Ask the guest politely to stop
500 qualified hours prior to the perfor- being disruptive. emerit certification recognizes training from
mance evaluation. many programs and takes into account your
4. Contact security for assistance
with the guest. past experience and knowledge already
PrereQuiSiteS gained on the job. That means you don’t
None. have to start from scratch. You can enter the
Answer key: 1,4,2,3 emerit certification process at many points,
depending on your current knowledge and
Food and Beverage Server (FBS) 3.0, March 2006
experience, allowing you to tailor a program
that meets your needs.
CALL YOUR LOCAL CERTIFYING
ORGANIZATION: 1 800 486-9158
ABOUT THE EXAM The Day of the Exam ABOUT THE PERFORMANCE
The exam is supervised by a proctor. Make sure EVALUATION
to bring a piece of photo identification, as the The performance evaluation is a test of your skill
The exams are in a multiple-choice format. Exams proctor will need it for verification. on the job. The test is based on a selected range of
can be written in either English or French (some
The exam will start on time. Individuals that arrive skills from the standards, and may be in one of the
exceptions apply), and are available on-line
late may be asked to reschedule; it is otherwise following forms:
(scheduled at your convenience) or paper-based
(scheduled according to set exam dates). disruptive to other candidates.
• In-person Observation (may be incognito)
To book an exam date, call your local certifying For paper-and-pencil exams you’ll be given an
Examination Booklet with all of the required • Structured Interview/ Simulations;
organization or book it on-line by going to:
www.emerit.ca. information. For on-line exams you’ll be provided • Case Study; or
with Internet access and personal log-in
To cancel or make a change to your scheduled information. If support or reference material is • Portfolio
exam date, call your local certifying organization. required, it will be supplied.
A cancellation fee may apply. The Self-Review or Supervisor Sign-off Checklist
You will be given ample time to write the exam. will help you prepare. It contains all of the
Preparing for the Exam (Most candidates will take 2 to 3 hours to write potential skills you may be tested against. Ideally
Exams are based on occupational standards set the exam.) your supervisor will assist you in ranking the skills
for the occupation. Before writing the exam, you listed on this checklist. Once you have mastered
The Exam Passing Mark
should spend time reviewing these standards. all of the skills, then your supervisor signs off this
Identify your weakest areas or situations that you Each exam has a unique passing score. This checklist indicating that you are ready for the
have not been exposed to, and attempt to gain is because exams are built by assembling a formal evaluation.
more knowledge and experience in those areas. random group of questions from a larger bank
of questions. Each question has been reviewed
Optional on-line practice exams are available for and rated by an expert industry committee. Since REQUIRED EXPERIENCE
many occupations. Available at a minimal cost, each exam will be made up of a different mix of You will need to supply a record of relevant work
these exams will give you immediate results that questions, the passing score will vary. Typically, the experience to show that the requirements are met.
will help you: passing score will range between 65% and 85%. Backup records (such as pay stubs or letters from
Scoring employers) may be requested in order to verify the
• decide if you’re ready to write the knowledge
records. This information is supplied to your local
All exams are computer scored and verified. certifying organization.
• feel less nervous because you experience what Scores within a few points of the passing mark
are automatically verified and hand scored for Qualified experience must relate to the skills as
it feels like to write an exam that is much like
accuracy. Your local certifying organization will defined in the Occupational Standards.
the real thing.
contact you with the results.
Study Materials What if You Do Not Pass? PREREQUISITES
Optional training materials are available for most For some certification programs candidates may
You may re-write the exam as often as needed. A
programs. Developed and tested by tourism sector be required to meet additional conditions in
re-write fee may apply.
employees, employers and educators from across order to qualify. These conditions usually refer to
Canada, these national training materials are Candidates have the right to appeal examination practices concerning health or safety. For example,
based on occupational standards and can help scores. In these cases, the appeal is filed in writing candidates may be required to show they have
you prepare for Professional Certification. within 30 days after receiving the results. completed a program such as basic first aid,
gun safety, handling food safely or responsible
Find out more about the training materials by
contacting your local certification coordinator, or
see examples on-line at www.emerit.ca. Documentation that shows evidence of completion
of these prerequisites is supplied to your local
emerit certification credential are awarded to candidates based solely on achieving successful pass results on the certification
knowledge and performance examinations and on having met the specified experience criteria and prerequisites. The examinations
follow generally accepted testing principles. emerit guidelines for certification focus solely on recognizing achievements,
knowledge, and skills, rather than on, for example, predicting future job performance. emerit certification is voluntary.