Docstoc

SURVEY

Document Sample
SURVEY Powered By Docstoc
					Fripp Island Property Owners
    2004 Survey Feedback
       Date of Survey ---- November 2004
        Board workshop ---- March 2005
  Presentation at Annual Meeting ---- April 2005

           Off Island Affairs Committee
 Dave Alexander, Jim Click , Jim Connell, Debbie Mayo,
             Jim Parks, Sandy Wintrow
           Kate Hines, Community Manager
Opening comments
• Fripp Island is seen by the vast majority as being a very
 special and desirable place to live and visit - it is not
 broken.
• The FIPOA Board, staff, and volunteer committees,
 received many favorable remarks for their work.
• Anytime you give people an opportunity to comment on
 services or conditions, it is human nature to think of the
 things that could be improved, or the things that are seen
 as wrong.
• The value of a survey lies in the ability to search
 comments, both positive and negative, for improvement
 opportunities.
Response Rate

• There were 1780 surveys mailed and 1120
  returned for a response rate of 63%
• Of those that responded, 21% were from
  residents and 79% from non residents
• Statistically, our total ownership is 17%
  resident and 83% non resident
How were the responses analyzed?

Basic Premise: Responses will vary based upon how
much time the owner is able to spend on the island
Therefore, comments were analyzed by “classification
of ownership”
                      Resident
             Vacation Home - No Rental
               Vacation Home - Rental
                   Strictly Rental
                     Vacant Lot
How long have you owned property
on Fripp Island?


• The average for the total population of
  respondents is 10.9 years

• A look at the charted response to this
  question shows how this average was
  divided among the various classifications
  of ownership
                                             HOW LONG HAVE YOU BEEN A PROPERTY OWNER?
                                                            CATEGORY COMPARISON
                      140

                                                                                     1-Primary Residence
                                                                                     2-Vacation No Rental
                      120
                                                                                     3&4-Vacation /w Rentals
                                                                                     5-Strictly Rental
                      100                                                            6-Vacant Lot
Number of Responses




                      80




                      60




                      40




                      20




                       0
                            1 year or less      1—5 years    6—10 years     11—15 years          16—20 years   21 years or more

                                                                    Years Owned
Demographics of Resident Owners
(236 responses)


   They have owned their property for an average of
    14.3 years and have lived on the island for an
    average of 10.4 years
   The average resident family size is 1.96 persons
   The average resident age is 63.9 years
   69.8% use the FIPOA website for communication
   88.4% are members of the Fripp Club
Demographics of
Vacation Home – No Rental Owners
(455 responses)

   They have owned their property for an average of
    10.9 years
   The average family size is 2.58 persons
   The average age is 47.5 years
   They spend an average of 60 days per year on the
    island
   67% use the FIPOA website for communication
   79.8% are members of the Fripp Club
   167 (43%) plan to retire on the island
Demographics of
Vacation Home - Rental Owners
(264 responses)

   They have owned their property for an average of 8.8
    years
   The average family size is 2.75 persons
   The average age is 45 years old
   They spend an average of 34 days per year on the island
   75.4 % use the FIPOA website for communication
   86% are members of the Fripp Club
   They rent their property an average of 63 days per year
   109 (47%) plan to retire on the island
Demographics of Strictly Rental Owners
(15 responses)

   They have owned their property an average of 13.6 years
   The average family size is 3.08 persons
   The average age is 43.6 years old
   They spend an average of 20 days per year on the island
   60% use the FIPOA website for communication
   7.6% are members of the Fripp Club
   They rent their property an average of 131 days per year
   2 (13%) plan to retire on the island
Demographics of Vacant Lot Owners
(138 responses)

   They have owned their property an average of 8.85 years
   The average family size is 2.9 persons
   The average age is 41 years old
   They spend an average of 14 days per year on the island
   68% use the FIPOA website for communication
   27.8% are members of the Fripp Club
   75 (61%) plan to retire on the island
   15 plan to build within one year and 58 within 5 years
If you rent your property, how do you
manage it?
(297 responses)


   120 manage the property themselves
   123 use Fripp Island Resort
   54 use a management agency other than Fripp
    Island Resort
If you are a non-resident, when do
you spend time on the island?


While non-residents spend time on the
island during all 4 seasons, Spring
and Fall appear to be slightly more
popular times to be on Fripp.
If you are a non-resident, would you like to
be able to contact other owners near you?


   370 responded that they would - (the OIAC
    committee will facilitate this contact)
   Responses were received from owners living
    in 33 different states
   In order of magnitude the 7 largest were:
    Georgia, South Carolina, North Carolina,
    Ohio, New York, Tennessee, Maryland
Additional Respondent Information

 450+ plus new email addresses were
  added to the FIPOA email list.
 165 names were received indicating the
  willingness to serve on various FIPOA
  committees
 140 respondents indicated a willingness
  to be considered for the FIPOA Board
Rating of Services of FIPOA

   Services called out were: roads, common areas,
    bike paths, crossovers, lakes, and security
   Choices of rating were: (1) too little, (2) about
    right, (3) too high, (4) don’t know
   Roads, bike paths, crossovers, and lakes were
    rated as 1.9 - very near “just right”
   Common areas was rated as 1.8 (too little side)
    and Security was rated as 2.2 (too high side)
                                          AVERAGE RATING FIPOA SERVICES: 1 TO 3
                                                           CATEGORY COMPARISON
                 3.00
                           1-Primary Residence
                 2.80      2-Vacation No Rental

                 2.60      3&4-Vacation /w Rentals
                           5-Strictly Rental
                 2.40
                           6-Vacant Lot
                 2.20

                 2.00
Average Rating




                 1.80

                 1.60

                 1.40

                 1.20

                 1.00

                 0.80

                 0.60

                 0.40

                 0.20

                 0.00
                        Roads             Common grounds      Bike paths        Crossovers   Lakes   Security

                                                                    Area of Service
Comment themes associated with
FIPOA Services

   Roads - more paving,        Crossovers - more
    better drainage,             parking, better
    more parking                 trimming, condition of
   Common Grounds -             wood stairs
    like the Park, improve      Lakes - aerators
    landscaping and             Security - secure
    beautification               feeling, budget too
   Bike paths - create          high, harsh conduct,
    more paths, better           friendlier appearance,
    trimming of foliage          golf carts
What could FIPOA do to assist you to better
maintain your property? - Non-resident

   Yard debris pick up      Assistance in
    system                    stopping vacant lot
   Repair services           damage and
    directory or list         dumping
   House check system
   Stronger FIPOA
    representation in
    dealing with FIR
What could FIPOA do to assist you to better
maintain your property? - Resident

   Yard debris pick up          Remove the bridge
    system                        fee for maintenance
   Repair services list or       services
    directory                    Frustration in dealing
   Improve                       with ARB
    beautification of the
    common areas
   Address the deer
    problem
What amenities do you utilize?

Looking at the total population of
respondents, usage was as follows:
         Restaurants -- 804

         Pools -- 653

         Golf courses -- 571

         Marina -- 316

         Tennis -- 260
                                    QUESTION #21 - WHAT FRIPP CLUB AMENITIES DO YOU UTILIZE?
                                                                  CATEGORY COMPARISON
                      400

                            1-Primary Residence
                      350   2-Vacation No Rental
                            3&4-Vacation /w Rentals
                            5-Strictly Rental
                      300   6-Vacant Lot
Number of Responses




                      250



                      200



                      150



                      100



                      50



                       0
                            Use Marina                Use Pools          Use Tennis        Use Golf courses   Use Restaurants

                                                                    Fripp Club Amenities
Comment themes concerning amenities.

   Marina - ramp is in        Restaurants - Price too
    total disrepair, cost       high, inconsistent
    to launch is too high       quality, cleanliness,
   Pools - dirty pools,        access to restaurants
    heat in winter,            Golf - few comments
    longer open hours          Misc. comments -
   Tennis - few                amenity card system,
    comments                    past management
                                problem, club is
                                expensive
Areas of highest concern
and recommendations
It is obvious that the general
 membership does not understand the
 role and responsibility of various entities
 on the island - i.e.- FIPOA, FIR, ARB,
 PSD, etc.
Recommendation: It is recommended
 that an “owners manual” be developed
 listing roles and contact information
    (Budgeted item for 2005)
Areas of highest concern
and recommendations (continued)
 Residents and non-residents expressed the
  desire to keep their property cleaner and in
  better repair.
Recommendation: It is recommended that the
  FIPOA facilitate formation of (2) subcommittees
  to investigate:
   • Some means to have periodic road side
     debris pick up, at owner expense.
   • Some means of pooling information on those
     who perform repair work.
Areas of highest concern
and recommendations (continued)
Non-residents have a need for some
 system of periodic vacant house
 inspection, beyond Security’s “House
 Watch” program to assure that property
 is secure and all is well.
Recommendation: It is recommended that
 the FIPOA facilitate development of
 such a service to be at the expense of
 the homeowner.
Areas of highest concern
and recommendations (continued)
Good information received concerning
 roads, common areas, bike paths, lakes,
 crossovers, and security.
Recommendation: It is recommended that
 the Board pass the comments to each of
 the pertinent committees and ask them
 to respond back to the Board after
 reviewing and studying the content.
Areas of highest concern
and recommendations (continued)
The FIPOA survey contains information
 that should be of value to FIR
 management as a source of input on
 their area of control.
Recommendation: It is recommended that
 the Board share the information in detail
 with FIR management.
         Current Situation
   The Board has sent all comments made to
    the proper committees for response.
   Comments concerning amenities have been
    shared with FIR management.
   The survey responses will be shared with the
    membership via the annual meeting, the
    FIPOA website, and in the May issue of The
    Trawler.
   All the recommendations made in this report
    are under active consideration by the Board.
Thanks
   The Off Island Affairs Committee would like
    to express our appreciation for the support
    that the staff of the FIPOA gave during the
    processing of the responses from the survey.
   We would also like to thank the property
    owners for sharing their concerns and
    comments with us.
   If you have questions concerning the survey
    information, contact the FIPOA office.

				
DOCUMENT INFO