With tens of thousands of independent agents, direct writer agents, and Internet insurance providers in the US, people can buy insurance anytime, anywhere. The only way for independent agencies to stand out is to provide extraordinary service to clients. Here are ways insurance agents can do so: 1. Take a second to get in the mindset to give the caller your undivided attention. 2. Build a relationship. 3. Know your client. 4. Listen. 5. Be prepared to take complaints and defuse angry clients. 6. Go the extra mile. 7. Continue to learn. 8. Have fun with your work. 9. Be sure to thank your clients for their business every chance you get, and remember to thank your colleagues, your underwriters, and others with whom you interact.