Guest Comments by nyut545e2


									                Community Events                                                                 Concord Cares                                          Changes in
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                                                                                                 Program                                                the Field
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   Concord Quarterly
                           The newsletter of Concord Hospitality, Inc.
                                                                                                      Volume QFSCQFSCQFSC-
     Spring 2008

       QUALITY                                                                                                                   QFSC
                                                                                                                                                       Guest Comments
     Serving those who have served our country                                                                                                         Applebee’s

             he Manhattan Famous Dave’s              Famous Dave’s location.                         BBQ recently including a teacher ap-
             recently showed their support                    During the presentation from           preciation lunch and sandwiches for a             Crestview, Florida
             by feeding over 450 Fort Riley          the dignitaries, Famous Dave’s was              March of Dimes Walk at Kansas State               A couple in Crestview, Florida enjoyed
     soldiers and their families at an event         recognized with a token of appreciation         University.                                       their visit to Applebee’s where Andrew
     in March. As the doors opened on                and medal of honor for their generous                    Keeping it Famous is impor-              was their server. They said they tried
     a new facility in the Wounded Warrior           contribution of lunch for the event.            tant for the restaurant and community             something new and really enjoyed it.
     Recovery Hospital, Famous Dave’s                         “I was honored to sit with a           involvement is always important for               The overall experience was very pleas-
                                                                                                                                                       ant and relaxing and thanked them for
     was there to assist. Fort Riley is about        general and to receive recognition from         business.
                                                                                                                                                       a nice afternoon outing.
     20 minutes south of Manhattan and the           the troops for our contribution. We
     restaurant. It is an army base housing          feel that they have given so much to
     up to 10,000 troops at one time. The            serve their country, it is an honor to be                                                         Applebee’s
     base prepares troops for serving over-          a part of this event,” said Bill Hooks,                                                           Topeka, Kansas
     seas and also takes care of soldiers in-        Director of Operations for the Famous                                                             A guest of the Topeka Applebee’s was
     jured in Iraq and recovering from the           Dave’s restaurants at Concord.                                                                    very impressed with a hostess named
     realities of war.                                        The service staff and the food                                                           Amber. He described her as sweet,
              The rib and chicken buffet             were well received and many of the in-                                                            smiling, gave great customer service,
     lunch was donated to show support               dividuals in attendance expressed their                                                           and an inspiration to younger people
     and also to recognize that Fort Riley           ‘love’ of Famous Dave’s Barbeque.                                                                 with her personality and qualities.
     troops and personnel are a large part                    The team has done many chari-
     of the customer base at the Manhattan           table donations of their award-winning                                                            Applebee’s
                                                                      Below- The Manhattan                                                             Bayou-Pensacola, Florida
                                                                      Famous Dave’s catering team
                                                                                                                                                       A guest of the Bayou Boulevard lo-
                                                                      poses for a picture at the
                                                                      March 7 event.                                                                   cation said that she appreciated the
                                                                                                                                                       calorie counts in the Weight Watchers
                                                                                                                                                       section of the Applebee’s menu. She
                                                                                                                                Above- Brooke          explained that having this information
                                                                                                                                Henle serves           is a deciding factor on where she dines.
                                                                                                                                lunch buffet
                                                                                                                                                       She also included that she would be
                                                                                                                                style at the Fort
                                                                                                                                Riley Conference       back many times in the future.
                                                                                                                                Left- Bill Hooks,      Applebee’s
                                                                                                                                Director of Op-
                                                                                                                                erations serves        Altus, Oklahoma
                                                                                                                                brownies to a          A guest in Altus wanted to let us know
                                                                                                                                soldier attending
                                                                                                                                the luncheon.
                                                                                                                                                       that Jamie and Lisa are great managers
                                                                                                                                                       and are doing a wonderful job at the
                                                                                                                                                       Applebee’s. The guest also stated that
                                                                                                                                                       he is not the only one to notice this.
       QUALITY                                                                                                                    QFSC                 Applebee’s
                                                                                                                                                       North Platte, Nebraska
     VICORP recognizes two Concord Village Inns                                                                                                        A server at the North Platte Applebee’s

             ecently two Concord Village             tive sales. North Platte came in hold-         was number three.                                  named Christy impressed her guests so
                                                                                                                                                       much they had to write Concord. The
             Inns were recognized for their          ing the third highest comparative sales               The Norfolk Management
                                                                                                                                                       guest stated that she was absolutely
             positive comparative sales              at 12.4%. At a regional meeting in             team includes Lynn Herian, General
                                                                                                                                                       wonderful, polite and made them feel
     from 2006 to 2007. At the VICORP                York, Nebraska, Mark Lehman from               Manger, Jaye Adkins, Assistant Gen-                very welcome. The manager, Todd,
     National Convention, the five national          VICORP presented the General Man-              eral Manager, Ron Christ, and Greg                 stopped by the table and was very genu-
     restaurants achieving the highest com-          agers with plaques signifying their            Lewis, both Assistant Managers.                    ine and helpful.
     parative sales were recognized. Con-            outstanding achievement. Both res-             The North Platte team includes Julie
     cord’s Norfolk and North Platte held            taurants ranked in the top five of all         Brown, General Manager, Karen Sher-                Applebee’s
     tow of the five spots. Norfolk held the         Village Inns in the country for their          man, Assistant General Manager, and                Edinburg, Texas
     number two spot of all 93 franchised            comparative sales percentages. Nor-            Tanya Hazen, Assistant Manager.                    A host named Maria in Edinburg was
     restaurants, posting 14.4% compara-             folk was number two and North Platte                                                              given praise because she was a hard
                                                                                                                                                       worker and treated guests like family.
                                                                                                                                                       The guest also stated that they will
                                                                                                                                                       return because of Maria.

                                                                                                                                                       Maryville, Missouri
                                                                                                                                                       Two guests at the Maryville Missouri
                                                                                                                                                       Applebee’s wrote that their server was
                                                                                                                                                       the most gracious and friendly server
                                                                                                                                                       that they have ever had the pleasure of
                                                                                                                                                       being served by. The server’s person-
                                                                                                                                                       ality made their experience so enjoy-
                                                                                                                                                       able and they felt very blessed to make
                                                                                                                                                       her acquaintance and feel that Concord
                                                                                                                                                       should feel blessed to have her as an
       Pictured above. Mark Lehman, Franchise Consultant from VICORP, Lynn         Pictured above. Mark Lehman, Franchise Consultant from VI-          employee.
       Herian, GM of Norfolk Village Inn, Craig Dessel, Director of Operations     CORP, Julie Brown, GM of North Platte Village Inn, and Craig Des-
       for Concord Village Inn Restaurants and Jaye Adkins, Assistant General      sel, Director of Operations for Concord Village Inn Restaurants.
       Manager at Norfolk Village Inn.
Page 2                                                                                                                                                                        Volume VIII Issue II

Positive letters from our guests
                                                                                                                        Rave reviews abou

            hen a guest has been truly im-                                                                                               t your aw    some staff at your
                                                                                       ur restaurant                My husband & I st                                       Manhattan location
            pressed with the service that was
                                                 My husband       and I ate at yo                                                         opped in for lunch                                         today.
            received at a restaurant they feel                        host at th   e door was very                  All of Fort Riley, it
                                                                                                                                          seemed, had descend
                                                                                                                                                                to discover a jam pa
                                                                                                                                                                                        cked, full house.
                                                 yesterday. The                    od was outstand
                                                                                                      -            the wire as far as                             ed and we barely m
compelled to write the company and express
                                                 friendly an   d funny. The fo             red. The
                                                                                                                                         capactiy went. Your                              ade it in under
their thanks and tell about their experience.                                       e orde                         considering the m                              staff were incredib
                                                 ing--we love   d everything w                 t excel-                                 ad rush with huge                               ly accomodating
In the past couple of months Concord has                                     to tell you wha                      swamped, you wou                             groups of patrons.
received many words of praise through the         reason   I’m writing is             ur waiter     was                                 ldnt believe how w                           Though they were
                                                                                . O                                                                           ell they pulled toget
                                                  lent serv  ice we received                          d.          customer in the ho                                                  her to cover ever y
mail and the corporate websites. Several of                                        st we’ve ever ha                                    use. We were worr
these praises have been summarized for the         Tim and he    ’s one of the be            ed us with
                                                                                                                 ly slow in coming &
                                                                                                                                          we had our dogs w
                                                                                                                                                             ied that our food or
                                                                                                                                                                                   der would be real-
                                                                          tentive, but serv                                                                    aiting in our car so
guest comments section on the front of the         He   was not over at                    has a  down-          sensitivity to our ci
                                                                                                                                        rcumstances. Kitch                            there was a time
                                                                        d respect. He
                                                   charm, humor an
newsletter. However, there were a couple                                                                         patrons in the bar,                          en ran plates of fo
                                                                                            and was at                                                                              od to the waiting
                                                                       l way about him                                                where we were seat
of letters that spoke of outstanding service
                                                    to-ear th, natura           ofessional in hi
                                                                                                   s job.       in lieu of the crun
                                                                                                                                      ch. We tipped our
                                                                                                                                                              ed and the service
                                                                                                                                                                                     was outstanding
and Concord wanted to feature these in the
                                                    the same tim    e, very pr                           y                                                  hardworking, overlo
words of the guest as they were written.                                 young man     ! he was the ke          and thanked her fo
                                                                                                                                      r kicking butt to m                          aded server well
                                                     Hang on to that                             ce. We        Hang on to those st                           ake our visit as pl
One is from the Amarillo Boulevard Apple-
                                                               ry enjoyabl   e dining experien                                       aff members in serv                          easant as possible.
                                                     to our ve                                    d good                                                    ice today at this loca
bee’s location in Amarillo, Texas, the other                            ceived  good service an                to them. They are
                                                                                                                                     wor th their weigh                             tion and be good
                                                     have always re                         tronized, but                                                  t in gold. They ro
                                                                         lebee’s we’ve pa
is from a guest of the Manhattan, Kansas                                                                      like well trained,                                                 se to the occasion
Famous Dave’s.                                        food at the App            e of the most en
                                                                                                   joyable exampl                   organized and serv
                                                                                                                                                          ice oriented profess
                                                      Tim m   ade our meal on           nk  you so much feel as yo
                                                                                                                       e to Famous Dave’s
                                                                                                                                            . It’s not just abou                 ionals! A shining
                                                       we’ve had    anywhere. Tha                                        ur guests. Looking
                                                                                                                                                forward to our next
                                                                                                                                                                   t BBQ guys - it’s ab
                                                                                                                                                                                        out how we
                                                                             t on the back!                  location. Shine on !!!
                                                       an d give Tim a pa                Amarillo, T    exas                                 Manhattan, K
                                                                                                                                                                         trip to your Manha

 SERVICE                                                                                                                          QFSC
                                                                                                                                                             Concord Cares
Applebee’s Apple Stars                                                                                                                                       program helps
  Period 1                                       Period 2                                             Period 3
 Topeka             Michael Gordon               Topeka               Jeremy Tomlinson                Topeka               Desiree Gengler                   employees
 Manhattan          Kim Knight                   Manhattan            Wesley Tusing                   Manhattan            Travis Young                               s life happens, no one is shel-
 Old Cheney         Alicia Toy                   Old Cheney           Kim Shrader                     Old Cheney           Collin Higgins                             tered from life’s moments of
 St. Joseph         Alfreda Lammers              St. Joseph           Travis Mirosh                   St. Joseph           Larissa Smith
                                                                                                                                                                      ups and downs. It does not
 North Platte       Karla Cooper                 North Platte         Heather Morrow                  North Platte         Karla Cooper
 Scottsbluff        Bradley Gabel                Scottsbluff          Jennifer Gutierrez              Scottsbluff          Steven Palomo
                                                                                                                                                             single anyone out based on race, gen-
 Laramie            Louise Ferguson              Laramie              Keely McGahan                   Laramie              Catlin Warren                     der, color or how much a person may
 Gateway            Tom Rozmiarek                Gateway              Jerry Myers                     Gateway              Cassidy Schneider                 or may not have in their bank account.
 Emporia            Claudia Gomez-Beltran        Emporia              Tabitha Eissler                 Emporia              Beverly Greenlee                  As demonstrated time and time again,
 Rock Springs       Lil’ Luiz Hernandez          Rock Springs         Autumn Somerfield               Rock Springs         Jerry Smyth                       the Concord Family does what families
 Lubbock            Mark Garcia                  Lubbock              Felicia Baird                   Lubbock              Jeremy Garcia                     often do, they help each other in times
 Amar.Soncy         Brooke Seymour               Amar. Soncy          Jenna Menke                     Amar. Soncy          Jay York                          of need as these life altering events oc-
 Wichita Falls      Derek Dimond                 Wichita Falls        Ashley Hoover                   Wichita Falls        James Fielder                     cur. Since its inception in 2007, many
 Lawton             Mariana Ahrens               Lawton               Dylan Sherrill                  Lawton               Shaun Dickerson
                                                                                                                                                             employees of Concord have generously
 Ardmore            Sarah Wheat                  Ardmore              Roberto Pena                    Ardmore              Deborah Welke
 N. 27th            Ashely Schmidt               N. 27th              Marty Blessing                  N. 27th              Jenn Joneson
                                                                                                                                                             donated to the Concord Cares Program
 Evansville         Kellie Downing               Evansville           Brandy Smouse                   Evansville           Walter Herrera                    by bi-weekly employee payroll deduc-
 Downtown           Jeremy Rettig                Downtown             Michelle Haas                   Downtown             Brandon Washington                tions. These contributions range from
 Grand Island       Otis Orr                     Grand Island         Tara Tobler                     Grand Island         Greg Hapner                       $1.00 to as much as $10 per paycheck.
 Maryville          Jess Kunkel                  Maryville            Danielle Pace                   Maryville            Pam Alloway                       Some examples below show the assis-
 York               Casey Berger                 York                 Duane Bodtke                    York                 Amy Vaneaton                      tance given to Concord employees and
 Gillette           Donna Whitted                Gillette             Leslie Eiffler                  Gillette             Kasie Cates                       family members through the Concord
 Kearney            Meghan McCormick             Kearney              Amy Sarnes                      Kearney              Chris Weiss                       Cares assistance program. Many gen-
 Columbus           David Niedbalski             Columbus             Tammy Kleckner                  Columbus             Matt Licari
                                                                                                                                                             erous Concord employees continue to
 Airport            Shane Oliver                 Airport              Robert Gauthreaux               Airport              Kristine Newbill
 Bayou              Angie Wallace                Bayou                Scott Evans                     Bayou                John Rickenbacker
                                                                                                                                                             give financially to help directly impact
 San Destin         Rebecca Pickens              San Destin           Kimberly Pecchio                San Destin           Cindy Lovelady                    and assist others in need.
 Government         Erika Shepherd               Government           Nicholas Naylor                 Government           Debra Peoples
 Amar. Blvd.        Sandy Rodriguez              Amar. Blvd.          Josh Foraker                    Amar. Blvd.          Derek Brinkman                    • Employee’s Son in a coma following
 Nine Mile          Vicki Romero                 Nine Mile            Bruce Olson                     Nine Mile            Mary West                         accident.
 Foley              Christi Bates                Foley                Holly Uptagrafft                Foley                Jamaica Bobo                      • Employee critically ill & hospitalized
 Ocean Springs      Katrina Leonard              Ocean Springs        Twanette Smith                  Ocean Springs        Mike Caton                        for several weeks.
 Crestview          Vicki Haskins                Crestview            Katherine Olsavsky              Crestview            Carla Mingus                      • Employee fighting cancer.
 McAllen South      Saju Kumar                   McAllen South        Ireneo Ortega                   McAllen South        Tamara Rodriguez
                                                                                                                                                             • Employee’s Son hospitalized & sur-
 McAllen North      Jose Chavez                  McAllen North        Michael Post                    McAllen North        Isai Garcia
 Laredo             Sheila Higardera             Laredo               Carlos Sauceda                  Laredo               Steven Dominguez
                                                                                                                                                             gery needed.
 Harlingen          Jacinto Mena                 Harlingen            Chris Claudio                   Harlingen            Elizabeth Urbina                  • Employee assistance following the
 Corpus Christi     Cassandra Larson             Corpus Christi       Tomas Ochoa                     Corpus Christi       John Salazar                      death of younger brother & injury of
 Lubb. 4th St.      Zach Collins                 Lubb. 4th St.        Anthony Kaufman                 Lubb. 4th St.        James Bozeman                     mother.
 Altus              Melissa Blair                Altus                Crystal Jones                   Altus                Sandra Lopez                      • Financial assistance as spouse has un-
 Ada                John Carpenter               Ada                  Deanna McCoy                    Ada                  Mallory Cowan                     dergone severe medical issues.
 Edinburg           Juan Lara                    Edinburg             Jennie Cantu“TAZ”               Edinburg             Tanya Reyes                       • Assistance with travel expenses to out
                                                                                                                                                             of town doctor’s visits and treatment.
 Concord’s Employees of the Month                                                                                                                            • Family tragedy resulting loss of health
                                                                                                                                                             insurance and day care for young chil-

      JANUARY                                        FEBRUARY                                                   MARCH
                                                                                                                                                                       Again, thank you to those em-
                                                                                                                                                             ployees who have given unselfishly to
    VILLAGE INN                                    VILLAGE INN                                           VILLAGE INN                                         the program. It is through your efforts
    Norfolk            Rebecca Cochran             Norfolk               Joanne Perrin                   Norfolk              Amber Sextro                   that many Concord employees can re-
    Manhattan          Eric See                    Manhattan             Chris Thompson                  Manhattan            Audrey Mangels                 ceive assistance as needed. If you are
    Columbus           Greg Hermsen                Columbus              Celina Smith                    Columbus             Tim Rockford                   a Concord employee and would like to
    Hays               Janelle Labato              Hays                  Brian Jones                     Hays                 Rob Strain
                                                                                                                                                             make a donation to assist others, please
    North Platte       June Tomlinson              North Platte          Norman Koch                     North Platte         Pete Perez
                                                                                                         Emporia              Sophia Fosdick
                                                                                                                                                             contact your manager, HR represen-
    Emporia            Jarred Weems                Emporia               Vicky Bess
                                                                                                                                                             tative or the payroll department at the
    FAMOUS DAVE’S                                  FAMOUS DAVE’S                                         FAMOUS DAVE’S                                       Support Center Office.
    Manhattan          AJ Smith                    Manhattan            Kade Pulliam                     Manhattan            Amanda Maike
    St. Joseph         George Huyett               St. Joseph           Danel Fuqua                      St. Joseph           Don Watson

    HOLIDAY INN                                    HOLIDAY INN                                           HOLIDAY INN
    York                Jenifer Busing             York                 Jim Rutledge                     York                 Jeff Gloystein

    SUPPORT CENTER                                 SUPPORT CENTER                                       SUPPORT CENTER
    Human Resources - Jonnie Meints                Cash Management - Doris Gunn                          Training - Michelle Carlson
Page 3                                                                                                                                                            Volume VIII Issue II

   SERVICE                                                                                                                    QFSC
Market watch for 2008 and 401K                                                                                                                    briefs
        he first three months of 2008 repre-     Accordingly, the first quarter was certainly               In terms of the raw numbers, the
        sented an extremely volatile period      unique from a historical perspective.            NASDAQ index fared the worse during the
        within the market, as market partic-
ipants analyzed the flow of information in
                                                           The residential real estate market
                                                 continued to be one of the main areas of
                                                                                                  first quarter, as the index declined by more
                                                                                                  than 14% during the first three months of
                                                                                                                                                   QUARTER 1
regard to the economy, corporate earnings,       focus during the first quarter as prices gen-    2008. The benchmark S&P 500 index              TOP ASSISTANT
and the health of the U.S. financial sector.
          In fact, the Wall Street Journal
                                                 erally continued to weaken. However, the
                                                 National Association of Realtors reported
                                                                                                  declined by nearly 10% during the same
                                                                                                  period, while the Dow Jones Industrial de-       MANAGERS
                                                                                                                                                    David Folger (Lubbock S.Loop)
noted on April 1, 2008 that “The S&P             that existing home sales increased by 2.9%       clined by a less pronounced 7.6%. How-
                                                                                                                                                             North Texas
500 moved more than 1% on 51% of the             on a sequential basis during the month of        ever, while the first quarter was certainly
                                                                                                                                                       Geri Forshey (Sandestin)
trading days in the first quarter, the big-      February, due in large part to an 8.2% year      tough, there are still three more “plays” to
                                                                                                                                                              Gulf Coast
gest percentage since 1934 and the fifth-        over year decline in the median-price of         go as we traverse the remainder of 2008.
                                                                                                                                                      David Cuenca (Maryville)
largest percentage in the index’s history.”      existing homes.
                                                                             YEAR                          QTR 1                                     Hazim Williams (Manhattan)
                                                                                                                                                            Famous Dave’s
                     INDEX                                                    2007                          2008                                     Alex Juarez (North McAllen)
                     Dow Jones Industrial Average                            +18.70%                         -1.17%                                    Mik Roberts (Ardmore)
                     (30 U.S. stocks)                                                                                                                         Oklahoma
                     Standard & Poor’s 50                                    +12.44%                         -1.07%                                   Tony Epinosa (Manhattan)
                     (500 largest U.S. stocks)                                                                                                                 Kansas
                     NASDAQ Composite                                        +22.76%                        +0.14%
                     (Over-the-Counter U.S. stocks)                                                                                              Best Breakfast at
                     Russell 2000
                     (small company stocks)
                                                                                 +2.25%                     +0.26%                               Emporia Village Inn
                                                                                                                                                 Village Inn Emporia receives the guests’
                     MSCI E.A.F.E.                                           +30.38%                        +4.75%                               vote for Best Breakfast. For several
                       (Europe, Australia, Far East)                                                                                             years in a row the Emporia Village Inn
                     10-Year Treasury Note                                Yield 3.464%                                                           has been voted Best Breakfast in the Best
                      (U.S. Treasury Bonds)                                                                                                      of the Flint Hills survey conducted by
                                                                                     Sources: Wall Street Journal 3/31/08                        the Emporia Gazette. Their famous pan-
                                                                                                                                                 cakes have always been a tasty breakfast
                                                                                                                                                 treat and the prices remain affordable for
                                                                                                                                                 breakfast lovers. The Emporia Village
   COMMUNITY                                                                                                                  QFSC               Inn opened in September of 1998 and
                                                                                                                                                 has won this award for four years.

                                                                                                 McAllen Special Olympics
                                                                                                                                                 Teen survey votes for

                                                                                                          ichie Ayala and a team of 10           Applebee’s in Ada
                                                                                                          volunteers in McAllen, Texas           An Ada, Oklahoma survey of teens from
                                                              Amarillo Soncy                              assisted with the local Special        area high schools resulted in Concord’s
                                                              supports                           Olympics Track Meet event. The event            Applebee’s receiving two honors; Best

  Going green in Columbus                                     March of Dimes                     was held in Hidalgo, Texas and the vol-         Overall Restaurant and Cutest Servers.

                                                                                                 unteers helped to line up the competitors       The survey was conducted by the local

                                                                      oncord’s Amarillo
         t. Patrick’s day was extra special in                                                   at the start of the races and also shared       newspaper, the Ada Evening News.
                                                                      Texas Applebee’s
         Columbus. The staff at the Applebee’s                                                   some hugs at the finish line. The Apple-
                                                                      on Soncy Road
         there went all out to celebrate this
                                                              has once again used the
                                                                                                 bee’s restaurant donated hotdogs to feed        Winter Texans grateful
  green holiday, the staff dressed up and had a                                                  the event staff. Everyone involved felt
  blast making it THE placed to celebrate.
                                                              Mission LemonAid pro-
                                                                                                 that the experience is a great way to help
                                                                                                                                                 to local Applebee’s
                                                              gram to raise funds for                                                            A chairman for the Winter Texan group
                                                                                                 their community and also to show that
                                                              the March of Dimes. This                                                           sent a recent thank you to Concord stat-
                                                                                                 Applebee’s wants to be a part of such a
                                                              year’s total earnings was                                                          ing that he appreciated the generous do-
                                                                                                 positive organization and event.
                                                              over $600.                                                                         nation from Applebee’s to help support
                                                                                                                                                 the activities in the RV Park. He went
                                                                                                                                                 on to say that the friendliness that is
                               70s Night at Applebee’s                                                                                           shown toward them by area businesses

                                          olumbus, Nebraska, created some                                                                        like Applebee’s makes their stay in the
                                          “groovy” fun for staff and guests           Feeding Habitat for Humanity                               Valley more enjoyable. Applebee’s pro-
                                          at a recent event held at their res-                                                                   vided gift baskets with stress apples,
                               taurant.                                               volunteers in Gulf Coast                                   VIN cards, fliers and koozies.

                                                                                             wo of Concord’s Gulf Coast Applebee’s loca-
                                                                                             tions were asked to help with feeding volun-        Zierke mock interviews
                                    Community Support                                        teers who were in the area working to build         students at area schools

                                            ill Hooks, Director of Opera-             homes for Habitat for Humanity. Twenty-five indi-          Richard Zierke, Project Managaer for
                                            tions for Concord’s Famous                viduals received a complimentary lunch and 15 re-          Concord’s training department, assisted
                                            Dave’s is pictured here assist-           ceived dinner from Applebee’s during their mission         area schools with a mock interview for
                                    ing with a local Catholic Junior High             to help those in need.                                     a career development class. High school
                                    Track Meet in April. Hooks handed                                                                            students enrolled in a career develop-
                                    out medals, timed races and coordi-                                                                          ment class learn all about the process of
                                    nated different events at the meet.                                                                          applying for and hopefully getting a job
                                                                                                                                                 in the professional world. After a semes-
                                                                                                                                                 ter of cover letters, resume building and
                                                                                                                                                 the dos and donts of job interviews, area
                                                                                                                                                 businesses send a representative to come
                                Cattlemen’s Classic in Kearney                                                                                   and interview 6-8 students and rate them

                                         n annual sponsorship in Kearney Nebraska the                 Quilts for children                        on a 15 minute mock interview. The rat-
                                                                                                                                                 ing takes into consideration appearance,
                                         Cattlemen’s classic event is a week-long way for
                                                                                                      of military soldiers                       posture, answers to questions and also

                                         the Applebee’s to generate revenue outside of the
                                restaurant. The event brings Cattlemen from all over Ne-                      he Manhattan Village Inn           questions that were asked by the student.
                                braska, Kansas and Iowa for various auctions, sales, and                      helped to support military         If the representative feels that the student
                                great food from Applebee’s. The Team in Kearney ran                           families by selling paper quilt    is qualified and presented themselves in
                                all the general concessions, and included lunch and din-              squares valued at $1 and $5. All of        a positive manner they may offer them
                                ner features. Paul Rieken, and Jodi Schall were the team              the funds went to a local group who        the “job” to let them know that they in-
                                leaders in coordinating this annual sponsorship.                      make quilts for children of individu-      terviewed very well. Zierke has partici-
                                                                                                      als serving in Iraq. Overall the loca-     pated in the program at Lincoln schools
                                                                                                      tion raised $635.                          for several years .
Page 4                                                                                                                                               Volume VIII Issue II

  CHANGES IN THE FIELD                                                                     New brand for Corporate Applebee’s
                                                                                            Maggie Stine, President at Concord wanted to share a recent name change in
                                                                                            the brand that Applebee’s will fall under. Applebee’s Services Inc will now be
                        Ken is the new General Manager of the St. Joseph,
                        Ken Rieffer
                                                                                            called Dine Equity. Below is a recent release from Julia Stewart, CEO of the
                                                                                            new Dine Equity brand.
                        Missouri, Famous Dave’s. Ken trained in the Lincoln, NE
                        Famous Dave’s location and has an extensive amount of
                        overall restaurant experience. Ken worked previously for
                        the Let’s Dish and Bob Evans restaurant chains. His natural
                        leadership ability and motivational management style will
                        definitely play a key role as he takes the St. Joseph Famous
                        Dave’s team to the next level, in true BBQue style!                Today we created a new brand. The change from IHOP Corp. to Dine-
                                                                                           Equity, Inc. is a defining moment in the combination of our two great

                       Eric Manning Manager of the
                       Eric Manning has been named the General
                                                                                           brands. The name clearly reflects what we do…we identify the intrinsic
                                                                                           equity in restaurant brands, re-energize them, and lead them to a new
                       Applebee’s restaurant in Crestview, Florida. Eric has been          level of success. In turn, this renewed success builds equity for our share-
                       with Concord since June of 2003 and has also worked at the          holders. Importantly, the name change also ensures that both brands are
                       Nine Mile location in Pensacola, Florida. Eric won Assistant        represented in our parent organization.
                       Manager of the Year for the Gulf East Region in 2006. Eric’s
                       strong work ethic and attention to detail have proven to as-
                       sist him well as he leads the Crestview team to continued            The work to create this new brand was deliberate, difficult and defining.
                       success.                                                            While Wall Street will know DineEquity well, it’s a name that will never
                                                                                           be spoken by most of our guests. It is a brand that will be overshadowed
                                                                                           by the Applebee’s and IHOP brands…and that is just how it should be.
                                                                                           All of our combined efforts and attention must be focused on the Apple-
                         Jamie Richardson of 2007
                         Jamie Richardson has been with Concord since June
                                                                                           bee’s and IHOP brands and our franchisees. DineEquity’s success is
                                                                                           simply a reflection of Applebee’s and IHOP’s respective successes.
                         and last December was named the General Manager of the
                         Altus, Oklahoma location. Jamie has a strong desire to see
                         change happen, and has done an exceptional job in his new         As an Applebee’s franchisee, you should take great pride in being part of
                         role as a General Manager. Jamie has a great attitude, and a      the world’s largest full-service restaurant company. Not because we are
                         strong work ethic. He believes strongly in building relation-     large, but because of how we make a difference in people’s lives, because
                         ships through community efforts, and we are excited to see
                         what opportunities he will bring to his new position and to
                                                                                           of how we create jobs, because of how we bring people together, because
                         Altus as well.                                                    of how we treat each other and the core values that we share.

                                                                                           Today is just one of many special days that Applebee’s will celebrate.
                        Peter Doucette                                                     Our past is rich with success, and our recent drift off course is tempo-
                                                                                           rary. We have established our vision for the future and are already taking
                        Peter Doucette has recently accepted the position of General
                        Manager of the Applebee’s restaurant in Manhattan, Kansas.         action to revitalize our brand’s performance to return Applebee’s to a
                        Peter’s experience in the restaurant industry continues to         leadership position. Our future is very promising and I have never been
                        provide him with the foundation necessary to lead the Man-         more certain of the success that awaits us.
                        hattan team. Peter has a true understanding and continuous
                        focus on Concord’s goal of providing quality food and ser-
                        vice to each and every guest that enters through our doors.

                        Paula McCraney of new
                        In January, Paula McCraney accepted the position
                                                                                                            Julia Stewart

                                                                                           OPEN ENROLLMENT
  PICTURE               General Manager of the Evansville, Wyoming, Applebee’s.
                        Paula went through management training at the Scottsbluff
    NOT                 location prior to transferring to Evansville. She has a fun
                        and friendly disposition that will assist her as she leads her
 AVAILABLE              team in providing exceptional food and friendly service to

                                                                                             GOING ON NOW
                        the Evansville community.

                                                                                                  HEALTH • VISION • DENTAL
     Congratulations                                                                                  LIFE • DISABILITY
                                                                                            Open Enrollment started on Tuesday, May 27. All Concord Employees can
                                                                                            log on to our new benefits website to enroll or make changes to your insur-
                                                                                            ance coverage.
                                   Kurt and Tracy Jamison
                                on the birth of their daughter                    
                                        Rose Jamison                                        Username: fulltime
                                     on March 11, 2008.                                     Password: benefits
                                                                                            Please click on Enroll Online Now
                                                                                            Employee number: first four (4) letters of your last name and the last four
       Sam and Annie Neal                                                                   (4) digits of your social security number.
  on the birth of their daughter                                                            PIN: last four (4) digits of your social security number.
                                                 Michelle and Ted Carlson
      Stella Alexandra Neal                                                                 Once you are logged on, you will be able to change your pin.
                                                 on the birth of their son
        on April 9, 2008.
                                                  Kade Richard Carlson                      If you need assistance enrolling online or do not have access to the internet,
                                                    on May 17, 2008.                        please call 1-877-282-0808.

                                                                                            Please visit this website or call the number even if you don’t want to make
                                                                                            changes to your coverage. This is a good time to update your personal and
                                                                                            beneficiary information.
                Concord Quarterly
                     is a publication of Concord Hospitality Inc.                            ENROLLMENT/CHANGE DEADLINE
                                1701 Windhoek Drive
                                  Lincoln, NE 68512
             Special thanks to Maggie Stine, Dawn Rudd, Jonnie Meints,
                                                                                                                June 30, 2008
                          Lisa Downing & Michelle Carlson.                                              Please contact Jonnie Meints at the Support Center
     For additional copies contact Jill Pontow in the Marketing Department at the
                                                                                                                    if you have any questions.
            Support Center (402) 419-2038 or

  Spring 2008                                                       Volume VIII Issue II

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