PROJECT SCOPE STATEMENT
Project Name: Date (MM/DD/YYYY):
Aggie-Stay Website Upgrade
6/7/2009
Project Scope Statement Version Control
Version 1 Date 6/7/2009 Author Umayal Palaniappan Change Description Document created
Group #2 Palaniappan, Torres, Wilhelm, Burrow Project Scope Statement June 7, 2009 Version 1
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1. Project and Product Objectives
The objective of this project is to update the website to incorporate online reservation for all Aggie-Stay locations and room types, as well as process credit card payments and manage the member reward points system. This website will also have an online help feature to assist customers in online reservations. Through its implementation, the system will solve Aggie-Stay’s phone congestion, miscommunication, and cost. The system would simplify the reservation process, method of redeeming reward points and provide quality customer assistance for users.
2. Project and Product Requirements
The response time of the website and time for pages to load should be less than 10 seconds Requires one web-server to host the site and one database server for content management Approval from CEO, project sponsor, senior executives and VP of the IT department during different stages
3. Project Boundaries
3.1 Project Scope Inclusions This project upgrades hotel chain’s web site to incorporate online reservation system for rooms, conferences, and ballrooms. The user would be able to book rooms online which avoids the long-waits on the phone and the slow response. The system will handle credit card transactions and user reward points. The web site will also be able to handle cancelations and refunds based on the current hotel refund policy. Also, the pricing of the rooms in the web site would be made to differ depending on seasonal variation in prices. In addition, the website will also provide online help with reservations for the customers
3.2 Project Scope Exclusions The users will not be able to pick a particular room or a preferable floor online. The website will not integrate room availability information of all branches. So if a customer logs in to a branch in a particular location to book a room, the page would not show information about branches in the neighboring locations.
4. Deliverables
Group #2 Palaniappan, Torres, Wilhelm, Burrow Project Scope Statement June 7, 2009 Version 1
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3. Project Boundaries
Project integration management 1. Organizational description 2. Project charter 3. Preliminary project scope statement 1. Work breakdown schedule 1. Gantt chart 2. PERT diagram 1. Project budget monthly 1. How would quality be assessed? 1. responsibility assignment matrix 1. Communication plan for group 1. Top 10 Risk List for your project 2. Processes put in place to mitigate these risks 1. Proposal evaluation sheet
Project scope management Project time management Project cost management Project quality management Project HR management Project communications management Project risk management
Project procurement management
5. Product Acceptance Criteria
The project will adhere to pre-determined requirements. The project will be completed on schedule and within the specified budget.
6. Project Constraints
The project must be completed in six months. The updated website should be able to run on existing computer and network configurations. A number of users will have no experience operating the system. Website handling capacity – The total number of users logged in simultaneously
7. Project Assumptions
Group #2 Palaniappan, Torres, Wilhelm, Burrow Project Scope Statement June 7, 2009 Version 1
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7. Project Assumptions
Basic website for Aggie-Stay has already been created and is currently online. There is currently some form of electronic reservation system currently used by the call center to place reservations. Also, there is currently a rewards system in place that our updated website will need to interact with. Project staff will be available when required. Required hardware resources will be available as needed. Meetings will be held weekly to keep the group up to date as to where the project stands. Deliverables will be reviewed by each member of the project team.
8. Initial Project Organization
Project team members - Umayal Palaniappan - Jose Torres - Justin Wilhelm - Roy Burrow Performing Organization: Aggie-Stay Stake holders - Project team - CEO/board of directors - Customers - Support team
9. The Initial Defined Risks
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9. The Initial Defined Risks
Cost overrun Time overrun Scope creep Cyber security issues Compatibility of the existing controls with the new up gradation Increase in webpage response time
10. Schedule Milestone
Estimated Schedules
Project Milestone Project Start Project Charter / Preliminary Statement of Scope Revised Statement of Scope / Work Breakdown Schedule Gantt Chart / PERT Diagram Project Budget Responsibility Assignment Matrix / Organizational Chart Prioritized List of Risks and Risk Mitigating Processes Communication Plan Request for Proposal / Project Evaluation Design and Development Testing Implementation Project Complete
Target Date (MM/DD/YYYY) 6/2/2009 6/5/2009 6/10/2009 6/20/2009 6/28/2009 7/1/2009 7/10/2009 7/15/2009 7/28/2009 9/28/2009 10/27/2009 11/26/2009 11/30/2009
11. Initial Work Breakdown Structure
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1.0 Concept 1.1 Evaluate the current website
1.2 Define requirements 1.2.1 Define user requirements 1.2.2 Content requirements 1.2.3 Define website requirements 1.2.4 Define the hotels requirements 1.3 Define specific functionality 1.4 Define risks and risk management approach 1.5 Brief the team members Planning Website design Website development Roll out 5.1 Full-scale testing 5.2 Implementation 5.3 Project closing Support 6.1 Help desk 6.2 Maintenance
2.0 3.0 4.0 5.0
6.0
12. Cost Estimate
Costs will primarily be made up of employee time to program the website. The project will also incur the costs associated with hosting the additional functionalities on the website, costs of training employees on website support, and long term employees dedicated to servicing the website. The estimated budget for the project is $100,000.
13. Approval Requirements
Resources (time, money and human resources) will be required for successful completion of the project. Approval for project needs will be required in a timely manner.
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14. Project Scope Statement Approval / Signatures
Project Name: Project Sponsor: Aggie-Stay Website Upgrade Dr. Dwayne Whitten
I have reviewed the information contained in this Project Scope Statement and agree: Name Umayal Palaniappan Justin Wilhelm Roy Burrow Jose Torres Role Project Manager Program Developer Website Developer IT Support Signature Date (MM/DD/YYYY) 6/9/2009 6/9/2009 6/9/2009 6/9/2009
The signatures above indicate an understanding of the purpose and content of this document by those signing it. By signing this document, they agree to this as the formal Project Scope Statement document.
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