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					flourish and thrive

Annual report 2009/2010
Vision and Mission
Our vision is for communities
to flourish and thrive in
Tower Hamlets and our
mission is to work with
residents and partners to
deliver excellent housing
services in and around
Tower Hamlets.
Our values are to:
• put the needs of communities and residents first;
• listen carefully and engage with residents and the communities
  we serve;
• be responsive to new and emerging housing needs;
• treat people with respect and promote neighbourliness;
• value and rejoice in diversity;
• be forward looking, flexible and ambitious on behalf of
  those we serve;
• take decisions on the basis of research and evidence;
• be honest and fair, open and accountable, in all our transactions;
• work effectively in partnership with other agencies, including
  our local authority partners; and
• seek to improve from year to year.




       Contents
       Chair’s message                                  ....................................................................................................................................................   5
       Improving resident consultation .................................................................................... 7
       Improving homes ...............................................................................................................................................9
       Improving lives                               .....................................................................................................................................................   11
       Improving communities .....................................................................................................................13
       Board members ................................................................................................................................................ 14
       Committee structure and members                                                                                               ...................................................................    15
       Partner details                              .....................................................................................................................................................   15
       Facts and figures ............................................................................................................................................... 16
       Financial statements                                               ..............................................................................................................................    18
       Senior management team                                                                  .........................................................................................................    19
4   Gateway Annual Report 2009/10
Chair’s message
                        I am very pleased to          Satisfaction survey
                        introduce this 2009-10
                        annual report for Gateway.    We currently survey resident satisfaction every
                                                      two years. In October/November 2009 the
                         The past year has seen       results reflected the findings of the inspection
                         a lot of changes for the     carried out around the same time. Overall
                         social housing world, with   satisfaction was 64%. Residents were dissatisfied
                         the introduction of the      with our repairs performance (56%) and
Tenants Services Authority’s national and local       contacting the association (46%). Satisfaction
standards, as well as financial challenges brought    followed the national trend, with our sheltered
by the recession.                                     residents being most satisfied and leaseholders
                                                      being least satisfied. Some positives included high
Resident engagement                                   satisfaction (88%) amongst our sheltered tenants.
                                                      Other areas of high satisfaction include the
We aim to work with all our residents to improve      attitude of workers (79%), neighbourhood (76%)
service delivery and raise satisfaction levels. We    and the condition of their homes (69%).
are currently reviewing our approach to resident
engagement and have appointed a consultant.           Conclusion
They will help us to work with our residents to:
                                                      2009-10 has been a challenging year for Gateway.
• agree a code of conduct for all residents
  and staff                                           Looking forward, we will build on the
• consult with residents to produce the annual        improvements we have made following the
  report to residents                                 inspection and carry out the promises we will
• put together our local offers, which will be        set out in our local offers. On the wider canvas,
  ready by April 2011.                                we wait for the challenges that the new coalition
                                                      Government and cutting the deficit will bring, and
Inspection                                            the election of a new Mayor in Tower Hamlets.

Gateway underwent a Short Notice Inspection           In closing, I would like to thank Adrian Greenwood,
(SNI) from the Audit Commission in October 2009.      who has decided to retire having reached the
The results were mixed, recognising that we had       milestone of 35 years at Gateway’s helm. He
experienced significant dips in both performance      has achieved a huge amount in Tower Hamlets
and resident satisfaction, following the merger in    through his loyal and dedicated work and will be
April 2008. Following the inspection, we worked       sadly missed.
closely with our residents to put together an
improvement action plan. In recent months, staff      Thanks also go to Gateway’s staff, my colleagues
and board members have worked very hard and           on the Board and Committees, as well as our
performance is now improving noticeably.              residents, partners, contractors and shareholding
                                                      members. This is my last report as chair of
We were inspected in three main areas:                Gateway and I am very pleased to hand over to the
                                                      capable hands of Jon Rosser, the incoming chair.
• gas safety
• responsive repairs
• income management

These areas were scrutinised in how we
performed in relation to diversity, value for
money and access and customer care.                   Dino Patel, Chair



                                                                                        Chair’s message   5
6   Gateway Annual Report 200/10
Improving resident consultation
The Tenant Services Authority’s National               •   Residents meeting with the customer care trainer;
Conversation took place throughout most of             •   Re-introducing complaint satisfaction surveys;
2009/10. They travelled England and Wales
                                                       •   Agreeing extensions to complaints with residents;
asking residents what standards they wanted
their landlords to meet.                               •   Feeding back results of the action plan to
                                                           residents through the Core Group, focus groups,
The results of this detailed consultation were             the website and newsletter;
launched in April 2010 – the National Standards.       •   Improving ‘right first time’ maintenance works
There are six standards that landlords must meet:          – contractors to attend on time and complete
                                                           within target times;
•   Tenant involvement and empowerment                 •   Piloting the use of a whiteboard to display
•   Home                                                   communal repairs and their status;
•   Tenancy                                            •   Installing cooker chains to free-standing
•   Neighbourhood and community                            gas cookers;
•   Value-for-money
                                                       •   Offering gas-safety checks to leaseholders,
•   Governance and financial viability.
                                                           for a fee;
                                                       •   Testing and replacing hard-wired smoke alarms
Tenant involvement and empowerment                         as part of our gas-safety checks;
                                                       •   Raising order numbers for communal repairs
Part of the involvement standard includes                  (and giving them to residents);
‘co-regulation’, which encourages housing
associations to work together with residents to        •   Logging all resident correspondence to make
improve service delivery and raise satisfaction            sure duplicate orders are not raised for
levels. This will form the basis of our local offers       communal repairs;
and our promises to residents.                         •   Making data presented to residents easier to
                                                           understand and providing data sources;
                                                       •   Organising feedback on ‘More than just
Co-regulation
                                                           a landlord’.
Residents got involved from the start with
co-regulation. Members of the Residents’
Panel and Residents’ Forum (which were both            Getting involved
suspended to make way for co-regulation), plus
members from other residents’ groups, residents
from the board and committees and others who
were interested, got involved. They appointed
                                                       “wanted to givewith Gateway because
                                                       I
                                                         I got involved
                                                                        a voice to my local
New Mill Consultants, a local, resident-led            community. I was on the Residents’
organisation, to help us find a mutually agreeable     Panel and then came to the meetings
path to co-regulation.                                 when co-regulation began.
                                                       I think it’s an excellent mechanism to
Short Notice Inspection                                enable all residents to have a say in
                                                       how our housing is provided, and hope
Following the Short Notice Inspection in
October 2009, our residents got involved in
                                                       co-regulation will give us an increased
drawing up the Action Plan. Leading on from the
recommendations the inspectors made, they
                                                       voice in the services we receive.

                                                       Jamir Chowdhury
                                                                                                   ”
suggested further improvements and targets for
Gateway, including:




                                                                              Improving resident consultation   7
8   Gateway Annual Report 2009/10
Improving homes
Making homes decent                                 Dee Chambers was a Paralympic athlete and has
                                                    been wheelchair-bound for many years. She lives
As part of our major repairs programme,             in a two-bed terraced house in Bow with her
Gateway has been carrying out a programme of        carer Mary.
updating kitchens and bathrooms. The Decent
                                                    Although Dee’s home had a stair-lift and other
Homes standard states a home must have
                                                    adaptations to help her around the house, she still
reasonably modern facilities and services.
                                                    found it hard work moving between the floors,
Dwellings which fail to meet this are those which   especially to the bathroom, which was on a
lack three or more of the following:                mezzanine level (halfway between two staircases).
• a reasonably modern kitchen (20 years old         To get to her bedroom, Dee would have to get the
  or less);                                         stair-lift to the mezzanine, transfer to a wheelchair,
• a kitchen with adequate space and layout;         wheel across the landing, then get another stair-
• a reasonably modern bathroom (30 years old        lift to the bedroom and get in another wheelchair.
  or less);                                         This was very inconvenient, and was beginning to
• an appropriately located bathroom and WC;         cause problems with Dee’s back.
• adequate insulation against external noise        Dee spoke to her OT and they recommended
  (where external noise is a problem); and          extensive works to her home. The OT contacted
• adequate size and layout of common areas          Gateway and we applied for a Disabled
  for blocks of flats.                              Facilities Grant.
                                                    Gateway’s contractor Topcoat carried out the
                                                    works. We:
Arrow Road kitchen (left)                           • moved the bathroom to the first floor next to
                                                      the bedroom (where the second bedroom was);
Mrs Begum’s home in Arrow Road had a
                                                    • moved the second bedroom to the
kitchen that was 20 years old. We upgraded
                                                      mezzanine level;
it in May 2010.
                                                    • created a wet room so the whole bathroom
                                                      was easily accessible; and
“ We’reThe workmenwith the new
kitchen.
         really happy
                      took less than
                                                    • installed a lift in the corner of the lounge
                                                      which goes directly into the bedroom.
two weeks to complete the work.                     The total cost of the works was £44,000 – half
When I called to tell Gateway how                   was funded through Disabled Facilities Grant and
much I liked the kitchen, I mentioned               half was funded by Gateway.
that the one change I would make                    Dee and Mary are very happy with the work that
would be to install another cupboard                has been done.
under the worktop. Gateway ordered
the cupboard straight away and fitted               “ I would like toteamthankinyoumakethe
                                                                      say           for
it as soon as it arrived!
                           ”                        hard work your        put to        my
                                                    house accessible. The work was excellent.
                                                    Paulo, Jake and Terry showed nothing but
We are on target to meet the Decent Homes           respect to me and my home. We were
Standard by 31 December 2010. Two blocks will       kept informed on a daily basis and found
not meet this target – one where tenants have
                                                    working with Topcoat a pleasure. My life
agreed to a waiver and one (which is a listed
building) where obtaining planning consent is       is so much easier now the adaptations
taking longer than expected – here works should
start in spring 2011.
                                                    have made a huge difference to my life.
                                                                                                        ”
                                                                                      Improving homes   9
10   Gateway Annual Report 2009/10
Improving lives
Muna Mohamed (left) fled the civil war in          Muna is overjoyed with her new home.

                                                   “ I can’t believeishowbig I can’t evenwe
Somalia and for many years lived in overcrowded
conditions in Holmsdale House with her four                                much space
children and two sisters.                          have, the place so                     tell

The seven of them lived in a two-bedroom flat,
with Muna sleeping on the floor of the lounge
                                                   when my sisters are home!

                                                   Mustafa, Muna’s son says,
                                                                                 ”
with her two youngest children.

As part of our development strategy, Gateway
                                                   “ I have my own room, I love it!”
started looking at our existing properties to      Deka, Muna’s younger sister says,
see if there was any way we could build more
homes on the land we already owned. We
decided to build seven new homes, including
                                                   “ I reallyput my uni books.IAlso we
                                                   space to
                                                             love the new flat, have more

four four-bedroom large family homes, on the       did not have to move to a new area
top of Constant and Holmsdale Houses in Poplar.

As partners of Tower Hamlets Common Housing
                                                   which is good, because I love my area.

                                                   The construction of the new flats took 11 months
                                                                                                     ”
Register, we are allowed to nominate existing      and were built to a high specification. Although
residents who have expressed an interest in new    disruption through noise and dirt was inevitable,
properties, as long as they are over-crowded       the contractors took steps to minimise the
by at least two bedrooms, and their old flat is    disruption to residents, including providing
added to the Common Housing Register.              support when people needed to carry items
                                                   when the lift was out of order and arranging
Under these rules, called the Overcrowding         parking permits for the street when their parking
Reduction Initiative, we were able to allocate     spaces were not available.
four of the seven new properties to existing
families who were overcrowded in Constant and      We would like to record our thanks to all
Holmsdale Houses, including Muna and her family.   residents at Constant and Holmsdale for bearing
The other three properties were let through the    with us during this time!
Common Housing Register.




                                                                                       Improving lives   11
12   Gateway Annual Report 2009/10
Improving communities
Gateway is committed to improving the               What we are proud of awards
communities we serve. We are extremely proud
of our tenants’ and residents’ groups, and the      Roger and Pauline
work they do.
                                                    In May 2010, Sheltered residents Roger Bardet
Whether campaigning to get trees pruned in          and Pauline Canning, along with Mr ‘Gabi’ Agabbi,
communal gardens, or arranging fun days and         Brian Lafferty, Sid Turner and others took a turn
outings for the local community, we have many       on centre stage at the Barbican, alongside local
active residents who tirelessly strive to improve   school children.
their neighbourhoods.
                                                    They had all signed up to be part of an
                                                    intergenerational music project, run by the
Community development                               Guildhall School of Music and Drama. Music
                                                    students held classes at two of our sheltered
In January 2010, Gateway joined forces with         schemes where residents learned to sing and
two local housing associations, Tower Hamlets       play percussion instruments. The project also
Community Housing and Spitalfields to jointly       involved children from local primary schools,
appoint a Community Development                     who attended the workshops and performed
Co-ordinator, Muge Dindjer. Muge will focus         alongside the sheltered tenants at the Barbican.
over the next year on reducing worklessness,
being positive about young people and               The project was one of three shortlisted projects
improving community cohesion.                       in the London region for the prestigious
                                                    ‘What we are proud of’ awards scheme, hosted
So far, we have successfully secured funding        by the National Housing Federation.
for a community garden project (see left)
based at John Tucker House on the Isle of Dogs      Roger and Pauline presented the project at
and are working with local employment and           the awards, including a clip of their fantastic
skills agencies to help residents into training     performance at the Barbican earlier this year.
and improve their CVs to make them more
‘employable’. Work is also underway to create
a youth programme, plus planning for
joint cultural celebrations across the three
                                                    “ I was so nervous whenbut presenting
                                                    front of all those people
                                                                              I stood up in

organisations. We have also launched “STAR          with Roger put me at ease because he
in the Community”, an award for local people        was so natural. I was on a high when I’d
who have improved their local area.                 finished talking! I really loved working
                                                    with the children too.

                                                    says Pauline (front left).
                                                                                 ”
                                                    It is clear from residents’ faces that the project
                                                    has been hugely beneficial and they have
                                                    built a relationship with children in the local
                                                    community. Gateway is continuing to find ways
                                                    to support the project.




                                                                                 Improving communities   13
Board members




Jon Rosser                         Dino Patel*                 Janet Davies                   Malcolm Potter
BA, MIH                            Chair (outgoing)            BA (Hons)                      AA Dipl, RIBA
Chair (incoming)                   Year joined: 1993           Chair of Risk and Audit        Performance Management
Year joined: 2010                  Regional manager,           Year joined: 1999              Committee
Interim Deputy Chief               National Housing            Chief Executive,               Year joined: 1994
Executive, Ascham Homes.           Federation.                 Women’s Pioneer Housing.       Self-employed consultant
                                                                                              architect.




John Griffiths                      Ala Uddin                  Maabena                        Mel Aust
MA                                  BA (Hons)                  Adae-Amoakoh                   MA, MRICS
Performance Management              Risk and Audit Committee   MSc, ACA                       Risk and Audit Committee
Committee                           Year joined: 1994          Risk and Audit Committee       Year joined: 2004
Year joined: 2002                   Tower Hamlets NHS          Year joined: 2008              Director of Melanie Aust
Director, Rocket Science UK.        Trust, board member of     Head of Business Planning,     Consulting Ltd.
                                    Spitalfields HA.           Viridian Housing.




Cathy Hampson                      Rashid Teladia              Cheryl Oxley*                  Brian Lafferty*
BSc, FCCA, MBA                     MA, MRICS                   BA (Hons), PGCE                Residents’ Panel
Deputy Chair of Risk               Risk and Audit Committee    Residents’ Panel               Year joined: 2009
and Audit                          Year joined: 2010           Year joined: 2009              State pensioner.
Year joined: 2010                  Managing Director,          Secondary Specialist           Works part-time for
Executive Director,                Newbridge Consulting Ltd.   Teacher, The Learning Trust.   a charity.
Morgan Stanley.


                      Wayne Donaldson                          Cllr Josh Peck                        Rammy Turay
                      LLB (Hons), FCIPD                        BA (Hons)                             MBA, ACIB
                      Chair of Personnel                       Risk and Audit                        Risk and Audit
                      Year joined: 1994                        Committee                             Committee
                      Director of Resources,                   Year joined: 2006                     Year joined: 2008
                      Refugee and Migrant                      Co-opted.                             Turay Consulting
                      Justice.                                 Resigned May 2010.                    Leave of absence until
                      Resigned June 2010.                                                            November 2010.




                                                                                                       * Gateway resident
 14   Board members
Committee structure and members

                                    Board                                                 Committee members
                                                                                          not on the board
                                                                                          Performance
                                                                                          Management committee
  Personnel           Performance             Finance                                     Tipu Choudhury*
                      Management             and Audit           Residents’
 Committee                                                         Panel                  Tom Carroll
                       Committee             Committee                                    Kristin Dilworth*
                                                                                          Risk and Audit
                                                                                          committee
Statement of compliance with the NHF Code of Governance 2009                              James Sharp
                                                                                          David Beasley*
The NHF Code of Governance,                The board reviewed the new
published in February 2009, contained      NHF Code of Governance and                     Personnel committee
some new requirements including:           considered that it substantially               Katie Martin
                                           complied with the Code, except                 Jane Dunnage
• a procedure to remove board
                                           in the following ways.                         *Gateway resident
members, if there is a conflict which
cannot be resolved;                        1. The size of the board
                                           The maximum size of the board is               Residents’ Panel
• a procedure for members to raise         15 (12 elected and three co-opted              The Residents’ Panel is
concerns about service delivery and                                                       currently suspended
                                           members). These co-opted places
concerns raised by residents;                                                             (along with the
                                           are currently filled by one nominee
                                           of LB Tower Hamlets and two                    Residents’ Forum)
• a procedure for an ‘appropriate                                                         while we work with
dialogue’ with shareholders; and           members of the Residents’ Panel.
                                                                                          New Mill Consultants
• a statement on shareholders who          2. Annual appraisals of                        and residents to lay
are nominees or board members of           board members                                  the foundations for
other organisations.                       We carry out board member                      successful co-regulation.
                                           appraisals every two years.




Partner details

   External auditors                       Development partners                    Major repairs contractors
   Beever and Struthers                    North River Alliance (NRA):             Breyer Plc, Topcoat
                                           Bangla HA, Islington and
   Bankers and commercial funders                                                  Managing agents
                                           Shoreditch HA, Spitalfields HA,
   Santander, Allied Irish Bank (UK),                                              East Living, Excelcare, MACA,
                                           Christian Action (Enfield) HA,
   The Housing Finance Corporation,                                                Mencap, Phoenix Community
                                           Lien Viet HA, North London
   RBS/NatWest                                                                     Housing, Providence Row
                                           Muslim HA, Providence Row HA,
                                                                                   Housing Association,
   Solicitors                              Tower Hamlets Community
                                                                                   Together Working for Wellbeing,
   Devonshires, Trowers & Hamlins,         Housing, West London Mission
                                                                                   Youth With a Mission (YWAM).
   and Solomon Taylor & Shaw
                                           Responsive maintenance
   Internal auditors                       contractor
   The Internal Audit Association (TIAA)   Morrison Facility Services




                                                                     Committee structure and members / Partner details   15
Facts and figures – for 2009/10
 Homes in management                                    Development                                     New homes handed over

 General needs                             1831*        Shared ownership                                11
                                                        Rented                                          29
 Housing for older people                  472
                                                        Total                                           40
 Supported housing                         152

 Staff accommodation                       6

 Shared ownership/leasehold                344          Rent comparisons                              Gateway             Gateway
                                                        (general needs housing only)                  2009/10             2008/09
 Commercial                                2
                                                        Rent collected                                100.65%             98.14%
 Total                                     2807         Rent arrears                                  4.58% *             9.58%
 *Includes stock managed on behalf of others            *Arrears as at the week Housing Benefit is posted (week commencing 15 March 2010)




 Repairs (managed housing)                         2009/10      2008/9                    Resident satisfaction                    %
 Emergency repairs completed on target             68.50%       88.80%                    General needs                            59
 Urgent repairs completed on target                86.60%       89.30%                    Sheltered                                88
 Routine repairs completed on target               82.60%       96.60%                    Leaseholder                              43
 % of appointment made and kept                    75.22%       71.04%                    Average                                  64




16   Facts and figures
Lettings activity                                       General needs            Supported housing
1 April 2009 – 31 March 2010                            housing                  (including sheltered)

Where new tenants came from                             Number       %           Number          %
Homeless                                                34           35.8%       4               5.1%
Transfers from Choice Based Lettings                    61           64.2%       74              94.9%
Total                                                   95           100%        78              100%

Ethnic origin of new tenancies
White                                                   33           34.7%       63              80.8%
Mixed                                                   5            5.3%        2               2.6%
Asian                                                   41           43.2%       3               3.8%
Black                                                   12           12.6%       9               11.5%
Other                                                   1            1.1%        0               0%
Refused                                                 3            3.2%        1               1.3%
Total                                                   95           100%        78              100%


Re-lets The average time taken to re-let a property between 1 April 2009 and 31 March 2010.
                                                        2009/10                  2008/9
General needs                                           46.23 days               37.5 days
Sheltered                                               77.56 days               69 days




                                               Number of complaints
Complaints analysis 2009/10                    2009/10     2008/09
New complaints                                 182             216
Stage 1 complaints dealt with within target    62 (34%)        54 (25%)
Stage 2 complaints                             20              18
Stage 2 complaints dealt with within target    4 (20%)         2 (11%)
Stage 3 complaints                             5               2
Stage 3 complaints dealt with within target    0 (0%)          0 (0%)
Complaints referred to Ombudsman               0               2
Councillor enquiries                           139             91
Councillor enquiries answered within target    74 (53%)        54 (59%)
MP enquiries                                   15              15
MP enquiries answered within target            6 (40%)         8 (55%)
Petitions received                             5               0

Average number of days taken to respond to stage one
complaints = 18 days (target is 10 days).




                                                                                           Facts and figures   17
Financial statements – summary accounts at 31 March 2010
Income and expenditure account           2009/10       2008/09
                                                                     Independent auditor’s
                                          £'000s         £'000s
                                                                     report to the members
Income
Rents                                       11,653        11,087
                                                                     of Gateway Housing
Service charges                              1,633          1,615
                                                                     Association Limited
Supporting people charges                      959           995
Fees from managing agents                      164            117    We have audited,
Other                                        1,189           485     in accordance with
                                           15,598        14,299      International Standards
Expenditure                                                          on Auditing, the financial
Services                                  (2,280)         (2,283)    statements of Gateway
Management                                 (3,803)        (3,657)    Housing Association
Maintenance                                 (4,372)       (3,520)    Limited for the year
Major repairs                                 (855)        (1,519)   ended 31 March 2010 from
Other                                        (2,715)       (1,477)   which the summarised
                                         (14,025)       (12,456)     financial statements were
                                                                     derived. In our report
What we have left                            1,573         1,843     dated 13 August 2010 we
                                                                     expressed an unqualified
Surplus on sale of properties                 285            843     opinion on the full set of
Interest receivable                             22           147     financial statements from
Interest payable and similar charges       (1,328)       (1,660)     which these summarised
                                                                     statements were derived.
Surplus for the year                           552          1,173
                                                                     In our opinion, the
Net transfer from designated reserves       (430)              6     summarised financial
Revenue reserves brought forward           22,212         21,033     statements are consistent
                                                                     in all material aspects, with
Revenue reserves carried forward           22,334        22,212      the full set of financial
                                                                     statements.

Balance sheet                            2009/10       2008/09
                                                                     For a better understanding
                                                                     of the association’s financial
                                          £’000s         £’000s
                                                                     position and the results
Fixed Assets
                                                                     of its operations for the
Housing properties at depreciated cost    182,063        172,875     period and the scope of
Grants                                   (113,330)     (109,282)     our audit, the summarised
                                           68,733         63,593     financial statements should
                                                                     be read in conjunction
Other fixed assets                          2,545          3,144     with the full set of financial
                                                                     statements.
Current assets/liabilities
Properties developed for resale               1,197        5,681     Beever and Struthers
Debtors                                      3,615          1,194    Chartered Accountants
Cash at bank and in hand                    4,024          4,403     and Registered Auditors,
Current liabilities                        (6,673)       (6,034)     Wembley, Middlesex
                                           73,441         71,981
Capital and reserves
                                                                     Date: 13 August 2010
Long term creditors                         46,112       44,790
Share capital                                    0             0     A full copy of our financial
Negative goodwill                           3,588          3,624     statement is available from
Revenue reserves                           22,334         22,212     Gateway’s head office.
Designated reserves                         1,407          1,355
                                           73,441         71,981




 18   Financial statements
Senior management team

                                Adrian                                                          Peter Exton
                                Greenwood                                                       Dip Arch Hons
                                MA, MCIH                                                        Interim Director
                                Chief Executive                                                 of Development




   Adrian started working for VPHA in 1975                         Peter Exton has been Director of
   and has led Gateway (and previously                             Development at Tower Hamlets Community
   BGVPHA and VPHA) ever since.                                    Housing since 2000. He currently organises
   He is the Chair of Tower Hamlets Housing                        his time between Gateway and THCH to
   Forum and an active member of the Tower                         oversee both development teams, as both
   Hamlets Partnership. He is also a trustee of                    organisations are developing partners of the
   the Isle of Dogs Community Foundation.                          North River Alliance. This position will be
   Adrian will retire in autumn 2010.                              reviewed during 2010.




                                Madeleine                                                       Rose Wilson
                                Glaisher                                                        FCCA, ACMA
                                BA (Hons), MCIH                                                 Director of
                                Director of                                                     Finance
                                Central Services



   Before joining Victoria Park HA in 1990,                        Rose joined BGVPHA in 2004, having
   Madeleine previously worked for Sheffield,                      previously worked for Carr-Gomm HA and
   Middlesbrough and Tower Hamlets Councils.                       London and Quadrant Housing Trust.




                                Keith Lindup                                                    Stuart Veysey
                                FCIOB                                                           Director of
                                Interim Director                                                Resident Services
                                of Property
                                Services



   Keith joined Gateway on an interim basis
                                                                   Stuart was a housing manager at Tower
   to oversee the maintenance and asset
                                                                   Hamlets Council from the mid-1980s and
   management teams. We hope to recruit
                                                                   joined BGVPHA in 2004 to lead the
   a permanent member of the team by
                                                                   resident services team.
   autumn 2010.



Salary range: £85,000 - £90,000 (1 person). £70,000 – £74,999 (2 persons). £65,000 – £69,999 (1 person)
*Two members of SMT are interim staff and therefore not on the payroll.
Gateway Housing Association
409-413 Mile End Road
London E3 4PB
Residents: 020 8709 4300
General enquiries: 020 8709 4409
Fax: 020 8709 4400
Textphone: 020 8981 3729
enquiries@gatewayhousing.org.uk
www.gatewayhousing.org.uk
                                                          Photos by Rehan Jamil




Registered name: Gateway Housing Association Limited
Registered office: 409-413 Mile End Road, London E3 4PB
Registered with charitable rules with the
Financial Services Authority No 10433R and the
Tenant Services Authority No L0517
A member of the National Housing Federation

				
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