Making it happen by nyut545e2

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									Community Opportunity Prosperity
Making it happen
                                    Foreword from the Secretary of State
                                    and Permanent Secretary
        Foreword
                                    Shaping the places                          for the new, green homes the country
             page 3
                                    where people live                           urgently needs – all show how much our
                                                                                work matters. They are also a testament
                                    We are both proud                           to the talent, energy and commitment of
                                    to be working in                            staff in every part of the Department.
                                    Communities and
     Our                            Local Government.
                                    We build vibrant,
                                                                                We have also made real progress in how

    vision                          engaged, active and cohesive
                                                                                we work. The Capability Review team
                                                                                was impressed by our very visible success
                                    communities where every person
    page 6                                                                      in working in strong partnership with
                                    can live up to their full potential and     colleagues across Whitehall and with key

                 Making it happen   feel they belong. We help local people
                                    to make meaningful decisions about
                                    the future of their neighbourhood,
                                                                                stakeholders. It also praised our progress
                                                                                in encouraging a more rigorous focus on
                                                                                risk and delivery, in particular through
                                    and to get actively involved in making      the work of the Delivery Sub-Committee.

     Our                            it a better place to live, work and raise
                                    a family.                                   We are especially delighted that
    impact                          What we do matters... and we are
                                                                                the Department has exceeded all
                                                                                the targets set by the ’10 point plan’; the
    page 8                          succeeding                                  Whitehall-wide initiative to increase the
                                    The achievements of the past year           representation of female,
                                    – helping coordinate the swift and          Black and Minority
                                    effective national response to last         Ethnic and disabled
              Our                   summer’s floods, a new performance          staff in the senior
                                    framework that gives councils more          civil service.
             values                 space to respond to, and work with,         Our progress
             page 20                the people they serve, and the drive        has also been


                                                                                                                         
recognised by Opportunity Now, an           up to violent extremists, and by ensuring        to be a department that listens to and       – both in your teams and with us –
organisation committed to workplace         that no-one is held back because of their        values people, not for the job they’re in,   about what more we can do together
equality for women, which has voted the     race or beliefs. And we will continue to         but for what they bring to the job.          to make this a great place to work.
Department an ‘exemplar employer’. But      strive to bring prosperity and opportunity       Where we encourage creativity and
we know there is still much to do.          to deprived areas.                               innovation and celebrate success,            Thank you again for all that you do
                                                                                             and where every member of staff has
Meeting future challenges                   These are significant challenges.                the chance to shine. Where everyone
                                            Meeting them will take energy, expertise,        feels encouraged and confident to give
The next year promises to be busy.          and commitment; and success will make            of their best.
We will publish a White Paper putting       a difference to the lives of every individual,
new power in the hands of local             family and community in the country.             We are pleased to welcome you to this        Hazel Blears          Peter Housden
people. We will set the framework for                                                        booklet. It sets out what you can expect     Secretary of State    Permanent Secretary
trailblazing eco-towns. We will continue    Our ambition                                     from Communities and Local Government
to make the planning system both more                                                        as a place to work and the shared values
efficient and user-friendly. We will step   To rise to this challenge, we need to be a       we believe should underpin how we
up our work for a more inclusive society    department that’s energetic and dynamic          work together. The ideas here have been
by enabling better dialogue between         and where people can grow in their jobs          informed and guided by your input and
faiths, by supporting people who stand      and progress in their careers. We need           are intended to spark further debate




                                                                                                                                                                                     
                                   Our new Departmental Strategic Objectives (DSOs) and Public Service
                                   Agreements (PSAs) put us at the heart of the Government’s priorities

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                                                       Achieved a significant increase in home
                                                       ownership, with a million more owning
                                                       their own home than a decade ago
    Our IMPACT
                                                       Committed to increase housing supply
                                                       to 240,000 additional homes each year
                                                       by 01 and 70,000 affordable homes
            We should celebrate                        each year by 010-11 (including at least
    and be proud of what we’ve                         ,000 social rented homes)
    achieved. We are making a real
                                                       Reduced the backlog of households
    difference to people’s daily lives
                                                       in temporary accommodation – below
                                                       80,000 for the first time since 001

                                                       Reduced the number of non-decent
                                                       social homes by 1.2 million in the
                                                       last decade

                                                       Cut the number becoming homeless
                                                       by over 45 per cent since 00, and to
                                                       the lowest level for 0 years
                                                                                               
                                                                                     Malabar, Cornwall: Carrick Housing ALMO (arm’s-length management
                                                                                     organisation) agreed with tenants and residents they would define their local
          The UK’s first Community Gateway Association (CGA) was launched            improvement priorities. In this tenant-led programme, residents identify areas
          in Preston in 00, giving tenants greater control over their              in most need of investment.
          communities and a stake in improving the standards of their homes.
                                                                                    Our plan to convert the old school into a local community
          We were pioneers, so it was up to us                                 hall has helped create a sense of community in Malabar,
     to set rules and policies. We voted first for                             bringing all ages together. until recently there was nowhere
     wind and weatherproofing, before moving                                   for the youth to go, and many old people often went
     on to things like kitchens and bathrooms.                                 for days on end without seeing anyone.
     Gill Lawson, tenant representative CGA Board
                                                                               Kelly Johnson, young mother

                                                                                     Medway, Kent: A massive 20 year regeneration programme
                                                                                     is underway in Medway, Kent to create a new river-city.
          ‘Elevate’ Housing Market renewal Pathfinder, Accrington                     Valued at more than £5bn, the vision is to create 16,000
          is a good example of us delivering our vision.                              homes and 20,000+ jobs.
          Our new bungalow is spacious and warm                                    In addition to 2,000 homes we’re developing
     with a modern kitchen, a walk-in shower and                               shops, cafés, bars, offices, hotels, a new primary
     our own courtyard. There are shops nearby                                 school, a river walk and parkland.
     and they’ve built a new health centre. We have                            Brian Weddell, head of Medway Renaissance
      everything on our doorstep. Moving here’s the
                                                                                     Water House restaurant, Shoreditch: The regeneration
      best thing that’s ever happened to us. We’ve got                               agency, Shoreditch Trust, has opened its second eco-friendly
      no more drug addicts on our doorstep, and this                                 restaurant – The Water House. It returns its profits to the
      whole area is being developed.                                                 community for regeneration, training local people in eco-friendly
                                                                                     restaurant best practice.
     Terry and Gloria Lee,
     pensioners and new residents                                                  The eco restaurant idea is a whole new and interesting
                                                                               world. I’m loving it here.
                                                                               Letticia John, trainee chef
10                                                                                                                                                                11
                                                                Mosaic Muslim Mentoring Network: A grant from the Preventing Violent
Together with our partners we have ...                          Extremism: Community Leadership fund is helping successful Muslim
                                                                professionals mentor young people from deprived backgrounds.
                                                                They provide positive role models as part of a national scheme
                                                                involving disadvantaged communities in Bradford, Leicester,
                                                                 Burnley and London.
              Established the National Muslim
              Women’s Advisory Group, to strengthen             It’s really encouraging to learn that someone
              representation of Muslim women               from the same background as me can be really
              at national level and to act as role         successful and reach the top of their profession,
              models at local level                        by working hard and being enthusiastic.
                                                           Salwa Abdulraham, year 11, Brent
              Developed the rEACH programme
              focusing on innovative approaches to
              raising the aspirations and attainment
              of young Black men                           ‘Danny’s Dream’ and the Social Inclusion Fund


              Led Government’s strategy for marking        A charitable project in Hull aims to help young
              the 00 bicentenary of the Abolition        adults with severe physical or learning disabilities
              of the Slave Trade Act – commemorating       face life after full time education. With help
              the past and acting on the issues of today   from Goodwin Development Trust, a ‘Guide
                                                           Neighbourhood’ participant, it was able to apply
              Worked with  local authorities and IDeA    for a seed-corn grant for a personal assistance
              to help them manage the local impacts of     and family support service called ‘Live Your Life’.
              migration through funding of innovative
              projects and provision of guidance

1                                                                                                                                     1
Together with our partners we have ...                          Aspire, Manchester: Aspire, a not-for-profit employment agency
                                                                launched with the support of East Manchester New Deal for
                                                                Communities (NDC), gives full time contracts to staff and
                                                                sub-contracts their services on a temporary basis to
                                                                employers. In 2007 Aspire gave employment to 750 people.
              Improved our most deprived
              neighbourhoods through investing in the           I know other lads who have worked hard
              New Deal for Communities programme          for their HGV licence and then been left depressed
                                                          and disillusioned when they couldn’t get a decent
              Significantly reduced the number            job... for me Aspire has been a godsend.
              of authorities with unacceptable levels
                                                          Patrick Andrew, HGV driver
              of litter and abandoned vehicles through
              our Cleaner, Safer, Greener Communities
              Programme
                                                                Faith Lodge, Leeds: With funding from the hostels capital improvement
              Supported 00 neighbourhood                       programme, Faith Lodge is breaking the cycle of homelessness.
              management schemes improving                      By creating a Social Enterprise, Create, they are training people
                                                                in cooking and creative skills.
              people’s satisfaction with tackling car
              crime, vandalism and graffiti
                                                               All I needed was a hand up not a hand out.
              Committed that all new homes will be        As a manager of 12 people I can motivate those
              built to a zero carbon standard from 01   who have been entrenched in the life I was so
                                                          keen to leave behind.
              Committed to making the Thames
                                                          Julian Hill, trained chef
              Gateway an exemplar eco-region
              and set out a vision for new eco-towns
1                                                                                                                                      1
Together with our partners we have ...                   July 2007 flood recovery: When sudden floods wreaked havoc
                                                         the Department got ‘no strings’ payments to flood afflicted
                                                         authorities within seven days. This ‘no strings attached’ approach
                                                         enabled Doncaster’s novel step of moving an entire flooded
                                                         community. A proportion of grant was used to purchase and site
              Helped to reduce accidental fire-related   high quality caravans in one location, keeping residents together.

              deaths to their lowest level since 1959

              Invested in the modernisation of the       Local Intervention Fire Education (LIFE): LIFE is a week long course
                                                         developed within the London Fire Brigade (LFB). Delivered by
              Fire and rescue Service, including new     firefighters across  boroughs, it is aimed at 1-1 year olds who
              equipment used to help safeguard           are at risk of involvement in anti-social behaviour... deliberate
              communities during the 00 summer         fire setting accounts for almost half of all fires attended by LFB.
                                                         In the first three years there was an overall reduction of 0 per
              floods                                     cent in calls to deliberate fires in the borough of Newham alone.

              Launched 22 participatory budgeting
              pilots to give citizens a direct say             udecide, Newcastle

              in how money is spent in their area
                                                              Adults pick different boring stuff, but
              Established the Working Neighbourhoods     udecide gives children a go at spending money.
              Fund, to enable around  local            We discussed then voted on the electronic pads,
              authorities to develop local solutions     scoring the ideas one to nine. udecide is where
              to promoting employment                    kids instead of adults get to do democracy.
                                                         James, a pupil from Farne Primary School,
              Given rough sleepers the chance to gain    gives his views on Newcastle’s children’s
              the skills and confidence to move into     and young persons’ participatory budgeting pilot.
              independent living
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Together with our partners we have ...


              Given local government the first ever
              three-year financial settlement, enabling
              them to plan ahead for better services
              delivered more efficiently

              Reduced local authority performance
              indicators from 1,200 to 198, increasing
              efficiency and reducing bureaucracy                  It would be so easy to get bogged down with
                                                           targets when what really matters to people in Liverpool
              Agreed a Central-Local Concordat, setting    is making things happen... changing things for the better.
              out how central and local government
                                                           Being part of the local strategic partnership means all
              work in partnership to deliver improved
                                                           the public services are working together to deliver results
              services
                                                           through local area agreement.
              Led for Government in delivering Local
              Area Agreements which will empower
              local authorities to deliver more targeted   Derek Campbell, chief executive Liverpool Primary Care Trust; also sits on the
              services to local people                     Liverpool Partnership Group and its Liverpool First Board, which bring together
                                                           key public, private, voluntary and community organisations.




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                                                                         Our values . . .


                                                                         In a three-month consultation,                                                     You told us you wanted values
                                                                         we talked to staff across the                                                      that incorporate support,
                                                                         Department about what                                                              openness, professionalism,
     Our VALuES                                                          mattered most to you about                                                         and the freedom and
                                                                         how we work together and                                                           confidence to speak up and
                                                                         the kind of themes you                                                             be heard. We listened, and
                                                                         wanted to see in our values.                                                       these themes come through
            Our values should bind
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                                                                                                                                                            strongly in our new values:
     us together. They should guide
     how we treat each other, how
     we do our jobs and how we can                                                       We act
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                                                                                       openly and
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                                                                                                                                                                                                         We give
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                                                                                         as one                                                                                                          people a
                                                                                       department                                                                                                         voice
                                                                                                                           We give
                                        We are
                                                                                                                          people the
                                      ambitious and
                                                                                                                          chance to
                                        creative
                                                                                                                            shine

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We are ambitious and creative              QuickTime™ and a
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                                                                                                                                                                                                           We act openly and as one department                   QuickTime™ and a
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This means...                                                                                                                                                                                              This means...
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                                We deliver                                                                                                                                                                                                            an open, honest
                            results – based on                                                                                                                                                                                                        straightforward
                                                                                                       We have high                                                                                               We work
                             strong evidence                                                                                                                                                                                                           way with our
                                                                                                      expectations of                                                                                           flexibly and
                               and analysis                                                                                                                                                                                                             partners and
                                                                                                       ourselves and                                                                                          co-operate with                                                                 We look
                                                                                                                                                                                                                                                         each other
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                                                                                                          others
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                                                                                                                                                                                                                                                                                          for connections
                                                                                                                                                                                                                Department                                                               between policies
                                                                                                                                                                                                                                                                                             to increase
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                                                                                                                                                                                                                                                                                            their impact

                                                                      We value
                                                                   innovation and
                                                                     good ideas                                                              QuickTime™ and a




                                                                                                                                                                          We listen to
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                                                                                                                                                                         and value each
                                                                                                                                                                          other’s views
       We believe...
what we do matters and we
  are always looking for                                                                                                                                    We deliver
     ways to improve          We celebrate                                                                                                                  value for
                               success and                                                                                                                   money                                                                                       We believe...
                             learn from our                                                                                                                                                                                                       we work best when we work
                                mistakes                                                                                                                                                                                                             together – there is no
                                                                                                                                                                                                                                                        place for ‘silos’
                                                                                                                                                                                                                                                                                                                          
We give people the chance to shine                                                                                                                                                                                          We give people a voice
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This means...                                                                                                                                                                                                               This means...


                                         We unlock
                                        talent giving                                                                                                                                                                                                     We respect
                                          everyone                                                                                                                                                                                                        each other
                                         the chance
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                                           to grow
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                                                                                                                                                                                                                                                                                                                                                 We respec
                                                                                                                                                                                                                                                                                                                                                 each othe
                                                                               We                                                                                       We encourage
                                                                                                                                                  We believe...                                                                                                                                                We believe...
                                                                           give people                                                                                  and welcome                                                                                              QuickTime™ and a
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                                                                                                                                               everyone has a real        challenge                                                                                                                      we work best when people
                                                                          responsibility
                                                                                                                                              contribution to bring
                                                                         and help them                                                                                                                                                                                                                       speak up and are
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                                                                                                                                                    to the job                  QuickTime™ and a




                                                                           to aim high
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                                                                                                                                                                                                                                                                                                                listened to
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                                                                                                                                                                                                                                                                       We encourage
                                                                                                                                                                                                                                                                         people to
            We value
                                                                                                                                                                                                                                                                      contribute ideas
           everyone’s
                                                                                                             We promote                                                                                                                                                   and ask
          contribution                                                                                                                                                                                                                                                                                         We are willing
                                                                                                             equality and                                                                                                We get                                          questions
           regardless                                                                                                                                                                                                                                                                                          to tackle the
                                                                                                            diversity in all                                                                                            involved
            of grade                                                                                                                                                                                                                                                                                           tough issues
                                                                                                                we do

                                                                                                                                                                                                                                                                                                                                                   
We are already seeing these values in action...


                       After I raised the issue of accessibility,
                   Peter ensured the website accessibility                  When I was an AO, I told my line
                     statement was accurate and supported           manager I really wanted to get to the next
                      updating equipment. Building Services         grade. I made a point of coming forward to take on work
                      have acquired mobile hearing loops for        at the next level. . . My line manager is coaching me to be
                      use in meeting rooms not equipped with        able to go for HEO in a year’s time.
                      a fixed loop as a result of my request.       Selina Wilson

                   Janet Burton




                                                                                                Getting the support of my branch
        ... I have been looking for                                                      head was important in enabling me to
ways to invest in our most important                                                     get the BME network up and running.
resource – people. I ran a mini Oscar                                                    Showing genuine interest in its progress
ceremony to recognise achievements                                                       and making the network one of my
and a scheme to encourage potential.                                                     objectives enabled me to focus.
Martin Etheridge                                                                         Amogene Parris

                                                                                                                                
                                                                                          ...understanding people
                                                                                 and their analytical needs is
       In my two years here, I’ve enjoyed                                        crucial – given that so much of
working with every team – I have met colleagues                                  what we do relies on excellent
who were happy to share their specialist knowledge,                              working relationships across
who supported me in my new roles and who inspired                                the organisation.
me to achieve more.                                                              Andrea Lee

Alexander Moskalev




             It was important to carry out the
     consultation with BME staff. The World                   Giving us the opportunity to feed in...
     Café events generated a lot of goodwill          learning what a wide range of other people feel about
     and more understanding of others – it was        the Department’s values... I found that inspirational.
     great to have board members there, listening.    Values workshop feedback
     Lucy Burtt


                                                                                                                  
Making our values live


The challenge now is that we all recognise how these               As we embed our values throughout           Much of what we do is delivered
                                                                   the Department, be prepared to              in partnership with others. The values
values can help each of us do a better job and help                challenge those who don’t live up           we have established for the Department
the Department grow and improve together.                          to them. The values will be built into      should also characterise how we work
                                                                   all our HR practices, from job objectives   with others. Keeping these values
Think about how you work . . .                                     to performance management. There will       in mind as we shape and deliver
                                                                   be lots of opportunities to explore what    our priorities will help us tackle new
• Next time you are faced with a difficult decision ask yourself   the values mean for you, and to develop     challenges and lift our performance.
                                                                   some personal and team commitments
  “What do our values suggest I should do?”... and then do it
                                                                   to change. Get involved.

• If you see something at risk of going wrong, have the            We will be launching volunteering
  confidence to speak up. If things go wrong, think about          schemes which reflect the values.
                                                                   Induction and training programmes,
  how you and others can learn from that
                                                                   planning processes and reviews will
                                                                   all be values driven.
• Next time an opportunity comes up, put yourself
  forward, even if it’s a stretch

• Remember, people have a range of skills they
  use outside their current role and outside
  of work – tap into these



0                                                                                                                                                  1
                                                               ha t we believe
        WE ARE
                                                                                 in                       WE GIvE
       AMbITIOUS
      AND CREATIvE                                        :W                          a                  PEOPLE THE
                                                                                                       CHANCE TO SHINE




                                                     ES




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        We believe...                                                                                      We believe...




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     what we do matters                                                                                 everyone has a real




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             WE ACT
          OPENLy AND AS                                                                                          WE GIvE
         ONE DEPARTMENT                                                                                       PEOPLE A vOICE
            We believe...                                                                                       We believe...
         we work best when                                                                                  we work best when
         we work together –                                                                                 people speak up and
          there is no place                                                                                    are listened to
             for ‘silos’
                                                                                                                                              
                          OUR VISION
               Creating great places where people
               want to live, work and raise a family
                           OUR VALUES


Our values          What it means for our staff




             What it means for people and communities




               What it means for delivery partners




                                                      
     Making it happen for
     people and communities





                Staff
               surveys
             and weekly
            ‘temperature
               checks’



     ‘Ask Mike’
      and web
        chats



                           What next?
     Floor and
     divisional
     meetings




               Staff
            ‘away days’

                             Staff
                           magazine
                           and staff
38
                           networks

								
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