Annual Citizen Survey Results

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					2008 Citizen Survey Results

Survey History
• Survey mailed to all water customers

~6,500 • 349 Surveys were returned, or 5.4% • Survey sent out in June and results tabulated in August • Survey consisted of 15 sections consisting of 95 questions

The Following Graphs Represent Services that the City of Centralia could spend tax dollars on. For each item, respondents were asked to rate how high a priority that item should be.

Maintaining Parks and Trails
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% Highest Medium High Medium Low Lowest 15.5% 36.7% 28.8% 19.0%

The Following Graphs Represent Services that the City of Centralia could spend tax dollars on. For each item, respondents were asked to rate how high a priority that item should be.

Providing Recreational Programs for Youth and Adults
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% Highest Medium High Medium Low Lowest 35.6% 23.3% 26.5% 14.5%

The Following Graphs Represent Services that the City of Centralia could spend tax dollars on. For each item, respondents were asked to rate how high a priority that item should be.

Providing Fire Protection Services
100.0% 80.0% 60.0% 40.0% 19.5% 20.0% 4.3% 0.0% Highest Medium High Medium Low Lowest 8.4% 67.8%

The Following Graphs Represent Services that the City of Centralia could spend tax dollars on. For each item, respondents were asked to rate how high a priority that item should be.

Providing Law Enforcement Services
100.0% 80.0% 60.0% 40.0% 19.8% 20.0% 0.0% Highest Medium High Medium Low Lowest 5.3% 7.1% 67.8%

The Following Graphs Represent Services that the City of Centralia could spend tax dollars on. For each item, respondents were asked to rate how high a priority that item should be.

Improving Streets, such as Fixing Potholes, Signage, and Traffic Lights
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% Highest Medium High Medium Low Lowest 57.1%

23.0% 6.1% 13.8%

The Following Graphs Represent Services that the City of Centralia could spend tax dollars on. For each item, respondents were asked to rate how high a priority that item should be.

Encouraging Economic Development and Business Growth in Centralia
100.0% 80.0% 60.0% 40.0% 21.4% 20.0% 0.0% Highest Medium High Medium Low Lowest 11.5% 11.8% 55.3%

The Following Graphs Represent Services that the City of Centralia could spend tax dollars on. For each item, respondents were asked to rate how high a priority that item should be.

Encouraging Development to Revitalize Downtown
100.0% 80.0% 60.0% 40.0% 22.6% 20.0% 0.0% Highest Medium High Medium Low Lowest 30.8% 25.5%

21.1%

The Following Graphs Represent Services that the City of Centralia could spend tax dollars on. For each item, respondents were asked to rate how high a priority that item should be.

Involving the Public in Making Decisions that Affect the Community
100.0% 80.0% 60.0% 40.1% 40.0% 20.0% 0.0% Highest Medium High Medium Low Lowest 31.1% 16.5% 12.4%

The Following Graphs Represent Services that the City of Centralia could spend tax dollars on. For each item, respondents were asked to rate how high a priority that item should be.

Communicating with Citizens about City Issues, Decisions, and Services
100.0% 80.0% 60.0% 41.6% 40.0% 20.0% 0.0% Highest Medium High Medium Low Lowest 31.7% 16.5% 10.2%

The Following Graphs Represent Services that the City of Centralia could spend tax dollars on. For each item, respondents were asked to rate how high a priority that item should be.

Investing in Technology Upgrades at The Water and Sewer Plants
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% Highest Medium High Medium Low Lowest 36.9% 36.9% 17.0% 9.1%

The Following Graphs Represent Services that the City of Centralia could spend tax dollars on. For each item, respondents were asked to rate how high a priority that item should be.

Construction of a New Water Treatment Plant
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% Highest Medium High Medium Low Lowest 35.2% 36.5% 14.8% 13.5%

The Following Graphs Represent Services that the City of Centralia could spend tax dollars on. For each item, respondents were asked to rate how high a priority that item should be.

Further Upgrades of Our Sewer Collection System to Prevent Backups
100.0% 80.0% 60.0% 41.2% 40.0% 20.0% 0.0% Highest Medium High Medium Low Lowest 33.3% 16.4% 9.1%

The Following Graphs Represent Services that the City of Centralia could spend tax dollars on. For each item, respondents were asked to rate how high a priority that item should be.

Dredging and Restoration of Raccoon Lake
100.0% 80.0% 60.0% 39.8% 40.0% 20.0% 0.0% Highest Medium High Medium Low Lowest 18.1% 21.0% 21.0%

The Following Graph Represents A Side By Side Comparison of Services that the City of Centralia could spend tax dollars on. For each item, respondents were asked to rate how high a priority that item should be.
The Following Items Represent Services that the City of Centralia Could Spend Tax Dollars On. (Ranked According to Highest Priority)
100.0%

80.0% 67.8% 57.1% 67.8%

60.0%

55.3%

40.1% 40.0% 35.2% 36.9%

41.2%

41.6%

22.6% 20.0% 15.5% 18.1%

23.3%

0.0%
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For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
The City's Buildings are Safe and Attractive
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 17.8% 7.2% 1.5% 73.5%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
Centralia has an Excellent Quality of Life
100.0% 80.0% 60.0% 43.6% 40.0% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 7.3% 32.4% 16.4%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
The City Does a Good Job Maintaining Parks
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 17.2% 7.7% 1.8% 73.3%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
Centralia Has an Adequate Number of Parks
100.0% 80.0% 63.3% 60.0% 40.0% 20.0% 5.1% 0.0% Strongly Agree Agree Disagree Strongly Disagree 2.7% 29.0%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
City parks are Close Enough to my Neighborhood
100.0% 80.0% 63.1% 60.0% 40.0% 23.0% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 10.3% 3.6%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
Centralia has Adequate Leisure and Recreational Options
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 10.3% 55.5% 26.7% 7.6%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
The City Does a Good Job Providing Recreational Programs for Youth and Adults
100.0% 80.0% 60.0% 40.0% 21.3% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 11.9% 7.6% 59.1%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
Fairview Pool is an Important City Resource
100.0% 80.0% 60.0% 40.0% 20.7% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 15.3% 5.1% 58.7%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
I Would Attend Live Theater or Cultural Performances at the Illinois Theatre
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 17.6% 35.8% 26.4% 20.3%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
The Police Respond Promptly When Called
100.0% 80.0% 62.0% 60.0% 40.0% 25.9% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 8.7% 3.4%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
The Police Department is Doing a Good Job
100.0% 80.0% 63.7% 60.0% 40.0% 22.1% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 10.3% 3.9%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
The Police are Courteous and Fair
100.0% 80.0% 63.9% 60.0% 40.0% 20.5% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 10.8% 4.8%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
Centralia is a Safe Community
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 9.7% 52.6% 31.3% 6.4%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
The Fire Department is Doing a Good Job
100.0% 80.0% 61.5% 60.0% 40.0% 20.0% 3.3% 0.0% Strongly Agree Agree Disagree Strongly Disagree 0.9% 34.2%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
The Fire Department Responds Promptly when Called
100.0% 80.0% 62.2% 60.0% 40.0% 20.0% 2.2% 0.0% Strongly Agree Agree Disagree Strongly Disagree 1.8% 33.5%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
The City Adequately Maintains Streets, Including Potholes, Signage and Traffic Lights
100.0% 80.0% 60.0% 40.0% 20.0% 1.5% 0.0% Strongly Agree Agree Disagree Strongly Disagree 16.1% 39.6% 42.9%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
City Streets are in Good Condition
100.0% 80.0% 60.0% 40.0% 20.0% 0.9% 0.0% Strongly Agree Agree Disagree Strongly Disagree 9.8% 36.0% 53.4%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
The Streets in My Neighborhood are in Good Condition
100.0% 80.0% 60.0% 40.0% 20.0% 2.4% 0.0% Strongly Agree Agree Disagree Strongly Disagree 36.2% 24.0% 37.4%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
Centralia Spends Enough Resources on Infrastructure
100.0% 80.0% 60.0% 40.0% 20.0% 4.2% 0.0% Strongly Agree Agree Disagree Strongly Disagree 36.8% 39.1% 19.9%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
Centralia's Water Quality is Good
100.0% 80.0% 64.3% 60.0% 40.0% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 17.1% 13.5% 5.1%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
Public Works Employees are Courteous and Friendly
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 14.6% 11.1% 4.6% 69.7%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
I Frequently Use the Drop Box to Make Utility Payments
100.0% 80.0% 60.0% 40.0% 21.9% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 27.6% 29.8% 20.6%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
Front-Desk Utility Clerks at City Hall are Courteous and Helpful
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 17.8% 9.1% 4.9% 68.3%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
I Would Use Automatic Withdrawal from my Bank Account to Pay My Utility Bill if the Service was Available
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 10.5% 16.4% 37.0% 36.1%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
I received quality customer service from my direct interaction with a City of Centralia employee during the last year
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 28.4% 12.6% 11.5% 47.0%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
The City is Responsive to Problems
100.0% 80.0% 60.0% 45.0% 40.0% 20.0% 4.2% 0.0% Strongly Agree Agree Disagree Strongly Disagree 37.6% 13.2%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
The City Cares about my Opinion
100.0% 80.0% 60.0% 40.0% 20.0% 5.1% 0.0% Strongly Agree Agree Disagree Strongly Disagree 38.8% 38.5% 17.6%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
The City of Centralia Properly Involves Citizens on Issues the City is Deciding
100.0% 80.0% 60.0% 41.0% 40.0% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 4.5% 37.8% 16.7%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
The City Newsletter is Informative and Should be Continued
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 19.1% 16.2% 6.7% 58.0%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
The City of Centralia Properly Involves Citizens on Issues the City is Deciding
100.0% 80.0% 60.0% 41.0% 40.0% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 4.5% 37.8% 16.7%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
The City of Centralia Listens to Neighborhood Concerns
100.0% 80.0% 60.0% 40.2% 40.0% 20.0% 3.9% 0.0% Strongly Agree Agree Disagree Strongly Disagree 14.4% 41.5%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
The City Effectively Promotes Economic Development and Business Growth
100.0% 80.0% 60.0% 43.3% 40.0% 20.0% 4.1% 0.0% Strongly Agree Agree Disagree Strongly Disagree 34.1% 18.5%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
A Self-Funded Municipal Wireless Internet Hot Spot in the City's Downtown Would be an Asset to the City
100.0% 80.0% 60.0% 41.7% 40.0% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 8.7% 33.3% 16.3%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
The City's Website is Informative
100.0% 80.0% 65.6% 60.0% 40.0% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 19.5% 8.1% 6.8%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
The City's Website is User-Friendly
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 9.1% 12.7% 71.4%

6.8%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
I am Interested in Staying Informed on the Issues Centralia City Government is Working with and the Decisions it Makes On these Issues
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 29.0% 5.4% 2.5% 63.1%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
Centralia has Become a Better Place to Live Over the Past 10 Years
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 5.2% 24.7% 45.1% 25.0%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
I am Optimistic About the City’s Future
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 9.3% 36.0% 37.0% 17.7%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
I am Proud to Live in Centralia
100.0% 80.0% 60.0% 40.0% 20.3% 20.0% 0.0% Strongly Agree Agree Disagree Strongly Disagree 23.1% 9.8%

46.8%

For Each of The Following Statements, Please Indicate Whether You Strongly Disagree, Disagree, Agree, or Strongly Agree
There are Good Employment Options in Centralia

100.0% 80.0% 60.0% 40.0% 20.0% 1.5% 0.0% Strongly Agree Agree Disagree Strongly Disagree 7.7% 37.1% 53.7%

For the Following Questions, Please Indicate Yes or No

I am Able to View Cable Channel 99 in my Residence
100.0% 80.0% 62.4% 60.0% 40.0% 20.0% 0.0% no yes 37.6%

For the Following Questions, Please Indicate Yes or No
I Use the City’s Website to View or Make Utility Bill Payments
100.0% 80.0% 60.0% 40.0% 20.0% 3.3% 0.0% no yes 96.1%

For the Following Questions, Please Indicate Yes or No
I Have Been a Victim of a Serious Crime in Centralia
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% no yes 9.8% 89.6%

For the Following Questions, Please Indicate Yes or No
I Would Attend A Neighborhood Meeting Sponsored By The Police Department To Discuss Local Problems And Ways To Address Them
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% no yes 32.3% 67.4%

For the Following Questions, Please Indicate Yes or No
I Would Attend CPR (cardiopulmonary Resuscitation) Or Similar Classes If Offered By The Fire Department
100.0% 80.0% 60.0% 40.9% 40.0% 20.0% 0.0% no yes 59.1%

For the Following Questions, Please Indicate Yes or No
Only Answer This Question If Applicable: The Centralia Fire Department Arrived At My 2007 Emergency In A Reasonable Amount Of Time
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% no yes 17.3% 82.7%

For the Following Questions, Please Indicate Yes or No

I Would Support The Creation Of A Parks District Which Would Be A Separate Unit Of Government Able To Levy Taxes Against My Property For Improvements Which Would Benefit City Parks And The Fairview Pool
100.0% 80.0% 60.0% 40.0% 20.0% 0.0% 80.7%

19.3%

no

yes

What Percentage of Your Discretionary (Spare) Spending Dollars is Spent in Centralia?

37%

63%

Centralia

Other

If a One Cent Sales Tax Increase Were Proposed By The City, I Would Like to See The Revenue Spent On: 100% 80% 60% 40% 20% 0% New Water Plant New Pool Economic Development Roads & Sidewalks

71% 39% 5% 34%

As You May Know, Twenty-Six % of Your Property Taxes Go to the City of Centralia. The Rest of Your Property Taxes Go to Schools, the Library, the Township, and the County and State Government. Would You Say the Portion Going to the City is Too Much, Too 100% 80% 60% 40% 20% 0% Too Much Too Little Right Amount

60% 18% 22%

In Terms of Public Services Provided by the City of Centralia, Do You Think that Overall the City Provides Too Many Services (Too Much), Too Few Services (Too Little), or About the Right Amount of Services? 100% 80% 60% 40% 20% 0% Too Much Too Little Right Amount

68% 26% 6%

Rate How Often You Use The Following Source To Get Information

Morning Sentinel
100% 80% 60% 40% 20% 0% Never Rarely Sometimes Often

84%

4%

3%

9%

Rate How Often You Use The Following Source To Get Information

Word of Mouth
100% 80% 60% 40% 20% 0% Never Rarely Sometimes Often

46% 11%

38%

5%

Rate How Often You Use The Following Source To Get Information

Cable Channel 99
100% 80% 60% 40% 20% 0% Never Rarely Sometimes Often

48% 21% 23% 8%

Rate How Often You Use The Following Source To Get Information

City Website
100% 80% 60% 40% 20% 0% Never Rarely Sometimes Often

60%

20%

17% 3%

Rate How Often You Use The Following Source To Get Information

Radio
100% 80% 60% 40% 20% 0% Never Rarely Sometimes Often

15%

21%

28%

36%

What is Your Age Group?
100% 80% 60% 40% 20% 0.30% 0% 20 or Under 21-40 41-60 61-80 Over 80 6.70% 39.00% 40.20% 13.50%

Please Indicate the Highest Level of Education You Have Completed
100% 80% 60% 40% 20% 0% Some Secondary High School Diploma Some College Bachelor Degree Graduate Degree 4.50% 38.40% 24.10% 17.90% 15.20%

What Is Your Annual Household Income?
100% 80% 60% 40% 20% 0%

17.20% 15.10%

11.90% 13.70% 12.30%

7.40% 7.40%

15.10%

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How Long Have You Lived In the Area?
100% 80% 60% 40% 20% 0% Less Than 5 yrs 5-10 yrs 11-15 yrs 16+ yrs

82.40%

8.20%

5.00%

4.40%

In What City Do You Live?
100% 80% 60% 40% 20% 0% Centralia Central City Wamac Other

93.90%

4.10%

0.30%

1.70%

What Is Your Gender?
100% 80% 60% 40% 20% 0% Male Female

49.80%

50.20%

In Which Area of Centralia Do You Live?
35.00% 30.00% 25.00% 20.00% 15.00% 10.00% 5.00% 0.00%

31.10% 24.60% 11.40% 15.00% 15.30% 2.40%
1 2 3 4 5 I Do Not Live in Centralia


				
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