A fair_ safe and prosperous community by nyut545e2


									                                                  Department of Consumer
A fair, safe and prosperous                       and Employment Protection
                                                  Government of Western Australia

community                              Consumer Protection
                                       Forrest Centre
                                                                                       Regional offices

                                       219 St Georges Terrace                          GREAT SOUTHERN
                                       PERTH WA 6000                                   Unit 2/129 Aberdeen Street
                                       Advice Line: 1300 30 40 54                      ALBANY WA 6330
                                       Telephone:    9282 0777                         Telephone:    9842 8366
                                       Facsimile:    9282 0850                         Facsimile:    9842 8377
                                       Email:        consumer@docep.wa.gov.au
                                       EnergySafety                                    8th Floor
                                       20 Southport Street                             61 Victoria Street
                                       WEST LEEDERVILLE WA 6007                        BUNBURY WA 6230
                                       Telephone:    9422 5200                         Telephone:     9722 2888
                                       Facsimile:    9422 5244                         Facsimile:     9791 8047

To create an employment and trading    Email:

                                       Dumas House
                                       Labour Relations
                                                                                       Post Office Plaza
                                                                                       50-52 Durlacher Street
                                       2 Havelock Street                               GERALDTON WA 6530

environment that provides for the      WEST PERTH WA 6005
                                                     1300 655 266
                                                     9222 7700
                                                     9222 7777
                                                                                                      9964 5644
                                                                                                      9964 5678

growth, safety and protection of the   Email:
                                                     labourrelations@docep.wa.gov.au   Viskovich House
                                                                                       377 Hannan Street
                                                                                       KALGOORLIE WA 6430
                                                                                       Telephone:   9021 5966
                                       5th Floor 1260 Hay Street

community by:                          WEST PERTH WA 6005
                                                     9327 8777
                                                     1300 307 877
                                                                                       Unit 9
                                                                                                    9021 5977

                                       Facsimile:    9321 8973                         Karratha Village Shopping Centre
                                       Email:        safety@docep.wa.gov.au            Sharpe Avenue

- Enhancing capacity                                                                   KARRATHA WA 6714
                                                                                                      9185 0900
                                                                                                      9185 1234

- Ensuring an effective regulatory
   environment                                                                                              107896 / June 05 / 2000

                                                                                                                                      Department of Consumer
- Enforcing the law                                                                                                                   and Employment Protection
                                                                                                                                      Government of Western Australia
                                           The Department of Consumer and Employment Protection                                                                                                                                                                                                   Impact and influence on the community
                                           (DOCEP) consists of seven divisions: Consumer Protection,
                                           Labour Relations, Energy Safety, Resources Safety,                                                                                                                                                                                                     Our customers
Justice                                    WorkSafe, Corporate Services and Office of the Director
                                           General.                                                                                                                                                                                                                                               Governance and finance
We are fair, honest, open and equitable                                                                                                                                                                                                                                                           Learning and innovation
                                           This document, ‘Future Directions 2005-2008’, outlines
in word and action with everyone. We
act with integrity and do not misuse our
                                           the key objectives and strategies that will ensure the                                                                                                                                                                                                 Efficient systems
                                           department’s vision is achieved. DOCEP staff will be guided
authority and position .                   by these directions and strategies to plan actions and
                                           initiatives that will benefit the West Australian community.

Value our people and their
We recognise success. We also respect      Direction 1 - Influencing and shaping our                      Direction 2 - Enhancing the capability of the                Direction 3 - Enhancing the regulatory                       Direction 4 - Enforcing the law                               Direction 5 - Strengthening DOCEP as an
                                           community’s environment                                        community                                                    environment                                                                                                                organisation
individuality and diversity, both                                                                                                                                                                                                   Compliance with regulation governing the employment
inside and outside the organisation.       Behaviour and expectations within the employment and           The WA community will have access to knowledge and           Legislation regulating the employment and trading            and trading marketplace will be monitored and enforced        DOCEP will have the required skills, resources and
We empower, support and develop our        trading environment will be influenced and shaped to ensure    information so that consumers and traders, and employers     marketplace will be reviewed and amended to reflect the      effectively, efficiently and equitably.                       commitment to deliver consumer and employment
people.                                    the growth, safety and protection of the community.            and employees can exercise their rights and meet their
                                                                                                                                                                       changing environment and achieve outcomes acceptable
                                                                                                                                                                       to the community.                                            We will achieve this by:
                                                                                                                                                                                                                                                                                                  protection outcomes that meet Government expectations.

                                           We will achieve this by:                                                                                                                                                                                                                               We will achieve this by:
                                                                                                                                                                                                                                    4.1   Protecting the community through effective
Making a difference                        1.1    Enhancing strategic relationships and partnerships
                                                                                                          We will achieve this by:                                     We will achieve this by:
                                                                                                                                                                                                                                          investigation and intervention.                         5.1   Excelling at customer service.
Each and every staff member contributes           with external stakeholders to influence the policy
                                                                                                          2.1   Encouraging the development of partnerships.           3.1   Reviewing and amending the regulatory framework
                                                                                                                                                                             to reflect Government priorities and community
                                                                                                                                                                                                                                    4.2   Targeting strategic monitoring and enforcement          5.2   Recruiting, developing and retaining high calibre
to the success of our organisation in                                                                     2.2   Providing comprehensive information, education and
                                                                                                                                                                                                                                          programs in priority areas.                                   skilled and motivated staff for the present and the
                                           1.2    Influencing the national and state agenda.                    campaigns.                                                                                                                                                                              future.
delivering a safer and fairer community.                                                                                                                               3.2   Simplifying and streamlining compliance
                                                                                                                                                                                                                                    4.3   Enforcing legislative standards.
                                           1.3    Aligning organisational efforts and resources with      2.3   Conducting research to underpin the regulatory                                                                                                                                    5.3   Managing the transition to the shared service
We continually strive to improve                  Government’s strategic intentions and priorities.             framework and increase the availability of reliable
                                                                                                                                                                             requirements.                                          4.4   Developing consistent compliance policies and
                                                                                                                                                                                                                                          processes across DOCEP and integrating elements
our services and our stakeholder           1.4    Identifying and analysing emerging trends and issues
                                                                                                                compliance information and data.                       3.3   Conducting research to identify emerging issues and          of compliance programs as appropriate.                  5.4   Reinforcing DOCEP’s objectives, based on our
relationships. We understand our                  and developing appropriate responses.                   2.4   Identifying emerging issues and trends and
                                                                                                                                                                             developing appropriate regulatory responses.
                                                                                                                                                                                                                                    4.5   Evaluating the impact of current enforcement policies         common purpose and commitment to serving our
customers’ needs, we are responsive and    1.5    Creating an employment environment supporting
                                                                                                                developing appropriate informational and educational   3.4   Increasing the availability of reliable compliance           and practices.                                                customers and stakeholders.
we work together.                                 flexibilities and sustainable growth.
                                                                                                                responses.                                                   information and data.
                                                                                                                                                                                                                                    4.6   Working with the community to achieve a collaborative   5.5   Complying with DOCEP standards, policies, practices
                                                                                                          2.5   Identifying and responding to community and special    3.5   Developing partnerships with other regulatory                approach to law enforcement.                                  and procedures to ensure consistency.
                                           1.6    Ensuring the legislative environment meets the
                                                                                                                needs.                                                       agencies.
                                                  needs of the rapidly changing world.                                                                                                                                                                                                            5.6   Identifying and pursuing alternative funding
Professionalism                            1.7    Building and growing departmental expertise to
                                                                                                          2.6   Promoting good practice through advice and             3.6   Investigating alternatives to legislation to achieve
                                                                                                                                                                                                                                    4.7   Improving the quality of information available to
                                                                                                                                                                                                                                          underpin enforcement decisions.                               opportunities.
                                                                                                                assistance.                                                  regulatory outcomes.
We are individually accountable for our           deliver relevant and credible service.                                                                                                                                            4.8   Publicising enforcement outcomes as a deterrent to      5.7   Enhancing corporate functions, systems and
actions and ethical behaviour and for      1.8    Shifting behaviour and expectations to build a fairer
                                                                                                          2.7   Providing user-friendly systems.                       3.7   Developing effective alternative enforcement
                                                                                                                                                                                                                                          offenders.                                                    services.

the success of our organisation. We use           and safer community.                                                                                                                                                              4.9   Developing enforcement methodologies to meet            5.8   Aligning staff behaviours to our values.

and manage resources in an efficient       1.9    Initiating incentives that motivate stakeholders to                                                                                                                                     specific industry needs.                                5.9   Maximising advantages presented by the diversity
                                                  take action to improve their performance.                                                                                                                                                                                                             of the Department.
and responsible manner, and integrity
                                           1.10 Measuring the positive impacts of what we do.                                                                                                                                                                                                     5.10 Continuing to improve regional service delivery.
is never compromised.

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