Department of Consumer A fair, safe and prosperous and Employment Protection Government of Western Australia community Consumer Protection Forrest Centre Regional offices 219 St Georges Terrace GREAT SOUTHERN PERTH WA 6000 Unit 2/129 Aberdeen Street Advice Line: 1300 30 40 54 ALBANY WA 6330 Telephone: 9282 0777 Telephone: 9842 8366 Facsimile: 9282 0850 Facsimile: 9842 8377 Email: firstname.lastname@example.org SOUTH-WEST EnergySafety 8th Floor 20 Southport Street 61 Victoria Street WEST LEEDERVILLE WA 6007 BUNBURY WA 6230 Telephone: 9422 5200 Telephone: 9722 2888 Facsimile: 9422 5244 Facsimile: 9791 8047 To create an employment and trading Email: Dumas House email@example.com Labour Relations MID-WEST Post Office Plaza 50-52 Durlacher Street 2 Havelock Street GERALDTON WA 6530 environment that provides for the WEST PERTH WA 6005 Wageline: Telephone: Facsimile: 1300 655 266 9222 7700 9222 7777 Telephone: Facsimile: 9964 5644 9964 5678 GOLDFIELDS/ESPERANCE growth, safety and protection of the Email: WorkSafe Westcentre firstname.lastname@example.org Viskovich House 377 Hannan Street KALGOORLIE WA 6430 Telephone: 9021 5966 5th Floor 1260 Hay Street community by: WEST PERTH WA 6005 Telephone: Infoline: 9327 8777 1300 307 877 Facsimile: NORTH-WEST Unit 9 9021 5977 Facsimile: 9321 8973 Karratha Village Shopping Centre Email: email@example.com Sharpe Avenue - Enhancing capacity KARRATHA WA 6714 Telephone: Facsimile: 9185 0900 9185 1234 - Ensuring an effective regulatory environment 107896 / June 05 / 2000 Department of Consumer - Enforcing the law and Employment Protection Government of Western Australia The Department of Consumer and Employment Protection Impact and influence on the community (DOCEP) consists of seven divisions: Consumer Protection, Labour Relations, Energy Safety, Resources Safety, Our customers Justice WorkSafe, Corporate Services and Office of the Director General. Governance and finance We are fair, honest, open and equitable Learning and innovation This document, ‘Future Directions 2005-2008’, outlines in word and action with everyone. We act with integrity and do not misuse our the key objectives and strategies that will ensure the Efficient systems department’s vision is achieved. DOCEP staff will be guided authority and position . by these directions and strategies to plan actions and initiatives that will benefit the West Australian community. Value our people and their contribution We recognise success. We also respect Direction 1 - Influencing and shaping our Direction 2 - Enhancing the capability of the Direction 3 - Enhancing the regulatory Direction 4 - Enforcing the law Direction 5 - Strengthening DOCEP as an community’s environment community environment organisation individuality and diversity, both Compliance with regulation governing the employment inside and outside the organisation. Behaviour and expectations within the employment and The WA community will have access to knowledge and Legislation regulating the employment and trading and trading marketplace will be monitored and enforced DOCEP will have the required skills, resources and We empower, support and develop our trading environment will be influenced and shaped to ensure information so that consumers and traders, and employers marketplace will be reviewed and amended to reflect the effectively, efficiently and equitably. commitment to deliver consumer and employment people. the growth, safety and protection of the community. and employees can exercise their rights and meet their obligations. changing environment and achieve outcomes acceptable to the community. We will achieve this by: protection outcomes that meet Government expectations. We will achieve this by: We will achieve this by: 4.1 Protecting the community through effective Making a difference 1.1 Enhancing strategic relationships and partnerships We will achieve this by: We will achieve this by: investigation and intervention. 5.1 Excelling at customer service. Each and every staff member contributes with external stakeholders to influence the policy agenda. 2.1 Encouraging the development of partnerships. 3.1 Reviewing and amending the regulatory framework to reflect Government priorities and community 4.2 Targeting strategic monitoring and enforcement 5.2 Recruiting, developing and retaining high calibre to the success of our organisation in 2.2 Providing comprehensive information, education and needs. programs in priority areas. skilled and motivated staff for the present and the 1.2 Influencing the national and state agenda. campaigns. future. delivering a safer and fairer community. 3.2 Simplifying and streamlining compliance 4.3 Enforcing legislative standards. 1.3 Aligning organisational efforts and resources with 2.3 Conducting research to underpin the regulatory 5.3 Managing the transition to the shared service We continually strive to improve Government’s strategic intentions and priorities. framework and increase the availability of reliable requirements. 4.4 Developing consistent compliance policies and centre. processes across DOCEP and integrating elements our services and our stakeholder 1.4 Identifying and analysing emerging trends and issues compliance information and data. 3.3 Conducting research to identify emerging issues and of compliance programs as appropriate. 5.4 Reinforcing DOCEP’s objectives, based on our relationships. We understand our and developing appropriate responses. 2.4 Identifying emerging issues and trends and developing appropriate regulatory responses. 4.5 Evaluating the impact of current enforcement policies common purpose and commitment to serving our customers’ needs, we are responsive and 1.5 Creating an employment environment supporting developing appropriate informational and educational 3.4 Increasing the availability of reliable compliance and practices. customers and stakeholders. we work together. flexibilities and sustainable growth. responses. information and data. 4.6 Working with the community to achieve a collaborative 5.5 Complying with DOCEP standards, policies, practices 2.5 Identifying and responding to community and special 3.5 Developing partnerships with other regulatory approach to law enforcement. and procedures to ensure consistency. 1.6 Ensuring the legislative environment meets the needs. agencies. needs of the rapidly changing world. 5.6 Identifying and pursuing alternative funding Professionalism 1.7 Building and growing departmental expertise to 2.6 Promoting good practice through advice and 3.6 Investigating alternatives to legislation to achieve 4.7 Improving the quality of information available to underpin enforcement decisions. opportunities. assistance. regulatory outcomes. We are individually accountable for our deliver relevant and credible service. 4.8 Publicising enforcement outcomes as a deterrent to 5.7 Enhancing corporate functions, systems and actions and ethical behaviour and for 1.8 Shifting behaviour and expectations to build a fairer 2.7 Providing user-friendly systems. 3.7 Developing effective alternative enforcement techniques. offenders. services. the success of our organisation. We use and safer community. 4.9 Developing enforcement methodologies to meet 5.8 Aligning staff behaviours to our values. and manage resources in an efficient 1.9 Initiating incentives that motivate stakeholders to specific industry needs. 5.9 Maximising advantages presented by the diversity take action to improve their performance. of the Department. and responsible manner, and integrity 1.10 Measuring the positive impacts of what we do. 5.10 Continuing to improve regional service delivery. is never compromised.
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