TPP INTERNET Online Management System User Guide

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					  TPP INTERNET

Online Management
      System

   User Guide


     Version 3
    October 2007
                                                               TPP Internet Online Management System User Guide



Table Of Contents
1     Overview ....................................................................................................................................4
2     Getting Started ..........................................................................................................................5
    2.1 To Log In.............................................................................................................................5
3     Home Page ................................................................................................................................6
4     My Client Account .....................................................................................................................7
    4.1 My Contact Details .............................................................................................................7
      4.1.1 Updating Your Contact Details ...................................................................................7
    4.2 My Default Settings ............................................................................................................8
      4.2.1 Default Credit Card .....................................................................................................8
      4.2.2 Default Name Servers.................................................................................................9
    4.3 My Domain Categories ....................................................................................................10
    4.4 My Financials....................................................................................................................11
      4.4.1 Top Up Prepayment Account ...................................................................................12
      4.4.2 Account Statement ....................................................................................................13
      4.4.3 Payment History ........................................................................................................14
      4.4.4 TRIP Discounts..........................................................................................................14
      4.4.5 Orders/Transfer History ............................................................................................15
    4.5 My Activity Reports ..........................................................................................................16
5     My Domains.............................................................................................................................17
    5.1 Register a New Domain...................................................................................................17
      5.1.1 Search and Availability..............................................................................................18
      5.1.2 Domain Restrictions and Eligibility ...........................................................................19
      5.1.3 Registrant Entity and Contact Details ......................................................................21
      5.1.4 Entity Checking (.au domains) .................................................................................22
      5.1.5 Additional Services & Registration Options.............................................................23
      5.1.6 Payment Details ........................................................................................................24
      5.1.7 Registration Times and Confirmation Details..........................................................24
    5.2 Transfers ...........................................................................................................................25
      5.2.1 Domain Extensions Supported.................................................................................25
      5.2.2 Submitting a New Transfer Request ........................................................................26
        5.2.2.1 .au Domain Transfers ........................................................................................26
        5.2.2.2 .nz Domain Transfers.........................................................................................31
        5.2.2.3 gtLD Domain Transfers......................................................................................35
      5.2.3 Viewing Existing Transfers .......................................................................................39
        5.2.3.1 Transfer status breakdown – .au transfers .......................................................39
        5.2.3.2 Transfer status breakdown – gtLD transfers ....................................................39
    5.3 Manage my Domains .......................................................................................................40
      5.3.1 Using the search tool ................................................................................................40
      5.3.2 Viewing your domains ...............................................................................................40
      5.3.3 Exporting a list of domains .......................................................................................40
      5.3.4 Updating the registrant contact details & delegating a domain name ...................41
      5.3.5 Logging into the hosting control panel .....................................................................41
      5.3.6 Managing a domain name zone file .........................................................................43
    5.4 Transfer of Legal Ownership ...........................................................................................45
      5.4.1 What is a Transfer of Legal Ownership? .................................................................45
      5.4.2 Required Information.................................................................................................45
      5.4.3 Submitting a new Transfer of Legal Ownership (TLO) Request ............................46
      5.4.4 Viewing an existing Transfer of Legal Ownership (TLO) Request.........................53
    5.5 WHOIS Search .................................................................................................................54
      5.5.1 What is a WHOIS search?........................................................................................54
6     My Renewals ...........................................................................................................................55
    6.1 Renewal System Overview..............................................................................................55
    6.2 View Pending Renewals ..................................................................................................55
      6.2.1 Renewing a Pending Renewal Invoice ....................................................................56
      6.2.2 Canceling a Pending Renewal Invoice ....................................................................58
      6.2.3 Changing the Renewal Period of a Pending Renewal Invoice ..............................59
    6.3 View all renewals..............................................................................................................60
7     My Hosting Services ...............................................................................................................61


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  7.1 Ordering Hosting ..............................................................................................................61
  7.2 Ordering Website Builder.................................................................................................64
8 My SSL Certificates.................................................................................................................67
  8.1 SSL Certificate Information..............................................................................................67
    8.1.1 What is an SSL certificate? ......................................................................................67
    8.1.2 Why do I need a SSL Certificate? ............................................................................67
    8.1.3 How can you tell if a site is secure?.........................................................................68
    8.1.4 How do SSL certificates work?.................................................................................69
    8.1.5 How do I create a CSR (Certificate Signing Request)?..........................................69
  8.2 Ordering a New SSL Certificate ......................................................................................70
    8.2.1 Renewing a SSL Certificate......................................................................................75
    8.2.2 Updating the CSR for a SSL Certificate Renewal...................................................75
    8.2.3 Viewing Existing SSL Certificate Orders .................................................................76
9 My Hosted Exchange..............................................................................................................77
  9.1 What is Hosted Exchange? .............................................................................................77
  9.2 How Is Hosted Exchange Billed? ....................................................................................77
  9.3 Ordering Hosted Exchange .............................................................................................78
  9.4 Manage My Hosted Exchange ........................................................................................81
    9.4.1 Manage Accounts......................................................................................................82
    9.4.2 Update Payment........................................................................................................83
    9.4.3 Billing..........................................................................................................................84
    9.4.4 Prices .........................................................................................................................87
    9.4.5 Control Panel .............................................................................................................88
    9.4.6 Web Access ...............................................................................................................89
10 My Prices ...............................................................................................................................90
11 My Promotions ......................................................................................................................91
12 My Footprint Hosting.............................................................................................................92
  12.1 What is Footprint Hosting? ............................................................................................92
  12.2 Setting up Footprint Hosting..........................................................................................93
13 My Domain Shop...................................................................................................................94
  13.1 What is Domain Shop? ..................................................................................................94
  13.2 What are the Domain Shop Payment Options?...........................................................94
      13.2.1.1 Option A ............................................................................................................94
      13.2.1.2 Option B ............................................................................................................95
  13.3 Setting Up Domain Shop ...............................................................................................95
  13.4 Configuring Domain Shop .............................................................................................96
    13.4.1 Contact Details ........................................................................................................97
    13.4.2 Products ...................................................................................................................98
    13.4.3 Pricing ......................................................................................................................99
    13.4.4 Commission Payment .......................................................................................... 100
  13.5 Manage Domain Shop ................................................................................................ 101
    13.5.1 Style ...................................................................................................................... 101
      13.5.1.1 Colours and Fonts ......................................................................................... 101
      13.5.1.2 Company Logo .............................................................................................. 102
      13.5.1.3 Banner Image ................................................................................................ 103
      13.5.1.4 Header and Footer Set Up ........................................................................... 103
      13.5.1.5 Credit Card Transactions Report ................................................................. 104
         13.5.1.5.1 Retry a Customers Declined Credit Card ............................................. 104
      13.5.1.6 Clients ............................................................................................................ 105
         13.5.1.6.1 Recover a Clients Domain Shop Login Details .................................... 105
         13.5.1.6.2 View Domain Names Associated With a Domain Shop Client ........... 106
14 My Tools ............................................................................................................................. 107
  14.1 What are Customised Renewal Notices?.................................................................. 107
  14.2 Enabling Customised Renewal Notices .................................................................... 108
15 Contact Us .......................................................................................................................... 109




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1 Overview
Welcome to the TPP Internet Online Management System (OMS) User Guide.

This guide provides concise navigation instructions to assist our Partners with the
management of their clients via the OMS, in order to perform such functions as updates to
registrant fields, delegations, product ordering, viewing financial statements and much more.

The OMS provides you with the tools to enable you to efficiently manage your clients domain
names and hosting services.




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2 Getting Started
If you have not been issued a username and password for your Online Management System
client account, please contact your TPP Internet Account Manager.

Once you have your username and password you can log in to your client account within the
TPP Internet Online Management System.


2.1 To Log In
Visit http://resellers.tppinternet.com and click on the ‘Login’ link at the top right hand side of
the screen. Enter your username and password in the ‘Log into your Client Account’ section
(not the ‘Manage a Single Domain’ login section). Please note that usernames and passwords
are case sensitive (please copy and paste your username and password from the password
retrieval email to ensure it is correct).

If you receive the message “A session is already open for this client” is displayed, someone
else using the same login did not log out properly. To continue, click “ok” to close the
previous session.




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3 Home Page
Once logged in you will be able to see the main menu of the OMS that provides links to all the
available management functions (for example ‘My Client Account’, ‘My Domains’ etc).




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4 My Client Account




4.1 My Contact Details
‘My Contact Details’ provides you with a form to be able to quickly and easily update your
client account contact details. These contact details are provided to your clients in any
communication that we may send out on your behalf, so please ensure that this is kept up to
date.


4.1.1 Updating Your Contact Details

Should you wish to update any of your contact details, simply type the updated information
into the appropriate field, and click the ‘Submit’ button.




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4.2 My Default Settings
‘My Default Settings’ enables you to save your credit card details and name servers as
defaults and select these during an order flow, rather than having to enter in these details
manually each time.




4.2.1 Default Credit Card

Enter in your credit card details to use for product purchases during an order flow, or to top up
your client account.

Please note that for your security, the credit card details, once entered into the defaults form,
will not be visible (you can only view the last four digits of the card number) from either the
defaults form or within an order flow.




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4.2.2 Default Name Servers

Enter in the name servers that you commonly delegate domain names to, to select during a
registration or domain update, instead of having to manually enter in the details each time.

The Online Management System supports up to four name server defaults; please note that
you must enter both the name server name (for example brigh.twoplums.com.au) and
corresponding IP address (for example 202.125.172.103) for any name server that you enter
as a default.




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4.3 My Domain Categories
‘My Domain Categories’ enables you to manage the category names and descriptions to
categorise your domain names and associated products.

For example, if you have multiple clients, and they each have a number of domain names and
associated products with you, for ease of management and record keeping you can set up a
category ‘A Client’, with the description ‘This is ‘A’ clients domains’.

You can then apply the categories to your domains/associated products from the ‘My
Domains’ management tool. Once categorised, you can extract a full list of domain names
and associated products by category.




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4.4 My Financials
Within the ‘My Financials’ management function, you can top up your account, view your
monthly account statement, historical payments, TRIP point discounts and orders & transfers
history.




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4.4.1 Top Up Prepayment Account

To top up your prepayment account, simply enter in the top up amount and your credit card
details and click ‘Submit Transaction’. If you have enabled credit card defaults, click the ‘Use
default credit card details’ tick box, and click the ‘Submit Transaction’ button.

Please note that the minimum amount per top up is $10 per transaction.

Should you wish to top up your account via direct deposit into our bank account, please
process the payment to the below account. Please note your client ID number (CL-XXXXX)
as a payment reference. Should you require immediate access to the funds, please fax a
copy of the bank receipt to our accounts department on 1300 792 306 during business hours
so they can process this for you.

Bank:                    ANZ
BSB Number:              012349
Account Number:          109116226
Account Name:            TPP Internet Pty Ltd




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4.4.2 Account Statement

At the end of each month you can view a full ‘Account Statement’. The ‘Account Statement’
details all of the domain names and associated products that have been
ordered/transferred/renewed through your client account during the month, all account top
ups and credit card payments, and any discounts and credits applied to your account.

The ‘Account Statement’ is a tax invoice that conforms to ATO standards; to print a copy of
the ‘Account Statement’ for your financial records, simply select ‘File’ and ‘Print’ from your
web browser.




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4.4.3 Payment History

Click on the ‘Payment History’ link to view all of the payments that have been processed
through your client account during a specified month.




4.4.4 TRIP Discounts

The TRIP discounts shows all of the credits applied to your account as a result of the points
earned for products purchased the previous month under the TRIP Program.




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4.4.5 Orders/Transfer History

The ‘Orders/Transfer History’ provides a report broken down by orders, .au transfers, gtLD
transfers and .nz transfers by month.




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4.5 My Activity Reports
The items in this menu allow you to view the activity in your account, including the details of
orders and transfers, as well as graphs of your registrations, renewals and transfers.




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5 My Domains




5.1 Register a New Domain
To register a new domain name, click on the ‘Register a New Domain’ link. You will then be
taken to the order flow.




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5.1.1 Search and Availability

Simply enter the domain name you wish to register into the search field (without the domain
suffix), select the domain suffix/es to register and click ‘Search’.

To register the domain name within an international country code domain space, click the
‘Looking for International Domain Names? Try Here’ link below the ‘Search’ button.




You will then be taken to the availability screen. If the domain/s is/are available and you wish
to continue with the registration/s, click the tick box next to the domain/s, read and then agree
to the terms and conditions and click the ‘Buy Selected Domains’ button.




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5.1.2 Domain Restrictions and Eligibility




If there is an orange ‘Yes’ link under the ‘Restrictions’ heading next to the domain name then
the domain space has restrictions. Click on the ‘Yes’ link to view the restrictions and eligibility
information.




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If the domain name you wish to register is restricted, you will be presented with a Policy
statement. You must warrant that you meet the policy requirements in order to proceed with
the registration. Note that if you continue with the registration and do not meet the policy
requirements, the domain may later be deregistered.




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5.1.3 Registrant Entity and Contact Details

Enter in the registrant details for the domain name registration. A registrant is the owner of the
domain licence. If you wish to use the same contact details that you have used for a previous
domain registration, use our ‘Select Existing Domain’ tool.

Once you have entered the details, click the ‘Save Registrant Details’ button.

Please note that if you are registering a domain on behalf of a client, the domain name
must be registered to the client’s entity and the client’s contact information provided
(eg. registrant email address).




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5.1.4 Entity Checking (.au domains)

If you have chosen to register a .au domain name, the ABN or ACN that you have entered will
be checked against the Australia Business Register.

If the system is unable to find a match for the entity name and ABN or ACN that you have
provided, you will be provided the option to either enter new details, or proceed with the
invalid details.

If you choose to proceed with the invalid details, our provisioning team will manually
check the application and contact you if they require further clarification (this can
increase the normal registration timeframes as provisioning checks are performed only
during business hours).




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5.1.5 Additional Services & Registration Options

You are then provided with options to register additional domain names for brand protection,
order hosting services, delegate the domain name, or proceed to payment. Choose the option
that suits your needs.

TPP offers free DNS hosting & URL forwarding for all domain names registered, and also
offers a range of email and website hosting products to suit a range of client needs. Should
you wish to discuss the additional products and how they can be used to grow your business,
please contact your account manager on 1300 665 491.




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5.1.6 Payment Details

To complete the order of the domain name, and any additional services click ‘Payment’.
Simply enter your credit card details, select default credit card (if you have a default credit
card set) or if you have available prepayment funds, choose to deduct the payment from your
prepayment account.




5.1.7 Registration Times and Confirmation Details

Once payment has been entered your order will be submitted to TPP and an order
confirmation email will be sent to your client account email address.

Once payment has been processed and eligibility details have been confirmed our system will
register the domain name, and send a registration confirmation to the client account email
address and a certificate of registration to the registrant email address provided during the
order flow.

If an application can be processed automatically (without the need to manually check the
eligibility details provided) then typically a domain name will be registered within 1-2 minutes
of payment being successfully processed.




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5.2 Transfers
You can simply and easily manage the transfer of your domain name/s to your TPP Internet
account from any other registrar via the Online Management System.

The ‘Transfers’ menu provides you with the ability to submit a new transfer request and view
the status of an existing transfer request.




5.2.1 Domain Extensions Supported

The Online Management System supports transfers for the following domain suffixes:
   • .au
   • .nz
   • gTLD (.com, .net, .org, .biz, .info)

Before you attempt to transfer any domain through the Online Management System, please
read through the transfer process below.




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5.2.2 Submitting a New Transfer Request

5.2.2.1 .au Domain Transfers
Step 1: Obtain the Domain Password

The domain name password (also known as 'Registry Key' or 'Auth Info') must be obtained
prior to initiating the transfer via the Online Management System. When the domain was first
registered, the registrant received the domain password along with the Certificate of
Registration from the registrar that registered the domain.

Should the registrant no longer have access to the domain password, please visit the .au
Domain Password Recovery Tool web page to recover it. The password will be emailed out to
the current registrant email address.




If the registrant does not have access to the registrant email address, they will need to
contact the current registrar directly to recover the domain password.




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Step 2: Fill in the Transfer Form

Simply enter the domain name, domain name password and read and agree to the terms and
conditions. The system will then check that you have entered a valid domain name and
password combination against the .au registry.




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If you enter an incorrect password you will receive an error on the page indicating that the
password is incorrect, with instructions on how to recover it.




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If the password is correct, you will be provided with a form to enter the contact details of the
registrant.

If the registrant already has other domain names within your reseller account, simply enter a
domain name previously registered/transferred into the ‘Select Existing Domain’ search field,
and the system will populate the form for you with the contact details from the other domain.

These details will then be updated in the registry once the transfer is complete. Click ‘Save
Registrant Details’ to proceed.

Please note that you cannot transfer the legal owner of a domain name by entering a
domain transfer request into the system. The registrant company name and ABN/ACN
will not be updated in the registry via a transfer between registrars. Should you wish to
transfer the owner of a domain name, please use the Transfer of Legal Ownership
order flow.




Click ‘Enter Payment Details’ to continue.

If the domain name you wish to transfer expires within three months of entering the transfer,
the system will give you the option to pay for the renewal of the domain and will automatically
renew the domain once the transfer completes.

To pay for the renewal of the domain, simply enter your credit card details, select default
credit card (if you have a default credit card set) or if you have available prepayment funds,
choose to deduct the payment from your prepayment account. Click ‘Order Transfer’ to
complete the transfer request.

If you choose not to renew at this point, the system will generate a renewal invoice once the
domain transfer has been completed and a record has been created.

Please note that .au domain transfers between registrars are free of charge.




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Step 3: Authorise the Transfer

Once you have submitted the transfer request, an authorisation email will be sent to the
registrant email address. To authorise the transfer, the registrant must reply to this email.
Please note that the transfer must be replied to from the registrant email address; it cannot be
forwarded to a third party email address for authorisation.

Should the registrant not have access to the current registrant email address and need to
authorise the transfer via alternative methods, please complete our .au Domain Transfer
Authorisation Form and fax back to TPP on 1300 792 306.

Once the transfer has been authorised by the registrant, the domain will take 48 hours to be
released from the current registrar at the registry and the transfer completed. The domain
record will then be created in our system, and the registrant will receive a new Certificate of
Registration showing TPP Internet as the Domain Registrar of record.




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5.2.2.2 .nz Domain Transfers

Step 1: Obtain UDAI

The UDAI (Unique Domain Authentication Identification) must be obtained prior to initiating
the transfer. When the domain was first registered, the registrant received the UDAI along
with the Certificate of Registration from the registrar that registered the domain.

Should the registrant no longer have the UDAI it can be obtained by contacting the current
registrar.

Step 2: Fill in the Transfer Form

Simply enter the domain name, UDAI and read and agree to the terms and conditions. The
system will then check that you have entered a valid domain name and password
combination against the .nz registry.




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If you enter an incorrect UDAI you will receive an error on the page indicating that the UDAI is
incorrect. You will need to contact the current registrar to recover the correct UDAI.




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If the UDAI is correct, you will be provided with a form to enter the contact details of the
registrant.

If the registrant already has other domain names within your reseller account, simply enter a
domain name previously registered/transferred into the ‘Select Existing Domain’ search field,
and the system will populate the form for you with the contact details from the other domain.

These details will then be updated in the registry once the transfer is complete. Click ‘Save
Registrant Details’ to proceed.

Please note that you cannot transfer the legal owner of a domain name by entering a
domain transfer request into the system. The registrant company name and ABN/ACN
will not be updated in the registry via a transfer between registrars. Should you wish to
transfer the owner of a domain name, please use the Transfer of Legal Ownership
order flow.




Click ‘Enter Payment Details’ to continue.

If the domain name you wish to transfer expires within three months of entering the transfer,
the system will give you the option to pay for the renewal of the domain and will automatically
renew the domain once the transfer completes.

If you choose to pay for the renewal of the domain name simply enter your credit card details,
select default credit card (if you have a default credit card set) or if you have available
prepayment funds, choose to deduct the payment from your prepayment account. Click
‘Order Transfer’ to complete the transfer request.

If you choose not to renew at this point, the system will generate a renewal invoice once the
domain transfer has been completed and a record has been created.

Please note that .nz domain transfers between registrars are free of charge.




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Once the transfer request has been entered, the domain will take approximately 2 hours to be
released from the current registrar at the registry and the transfer completed.

Please note by entering a .nz transfer request, you are automatically authorising the
transfer to occur.

The domain record will then be created, and the registrant will receive a new Certificate of
Registration showing TPP Internet as the Domain Registrar of record.




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5.2.2.3 gtLD Domain Transfers
Please note that gTLD transfers between registrars will incur a one year registration
fee (at current registration rates); the additional year will be added to the domain name
expiry date upon transfer completion.

Step 1: Unlock Domain Name & Obtain Auth Code

To transfer a gtLD domain name, you need to ensure that the Registrar Lock has been
removed at the registry.

To check this, perform a WHOIS search on the domain name (some of the common WHOIS
search services are provided below).

If the domain status displayed in the WHOIS is ‘clientTransferProhibited’ or ‘Locked’ then you
will need to either unlock the domain name via the current registrars online control panel, or if
you don’t have access to this, contact the current registrar to request removal of the lock.

•   .com & .net WHOIS
•   .org WHOIS
•   .info WHOIS
•   .biz WHOIS

From the WHOIS search you can also check that the 'administrative email address' is a
current and valid email address; this is the email address that the transfer authorisation email
will be sent to. If you no longer have access to the administrative email address, you will need
to update this with the current registrar so you can receive the approval email and approve
the transfer.

You will also need to retrieve the auth code to approve the transfer (the auth code needs to
be submitted upon receipt of the transfer authorisation email). You can retrieve the auth code
via the current registrars online control panel, or if you don’t have access to this, contact the
current registrar to request recovery of the auth code.




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Step 2: Fill in the Transfer Form

Simply enter the domain name and read and agree to the terms and conditions (you are not
required to provide the auth code to enter the transfer request). The system will then check
that you have entered a valid domain name against the registry.




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You will be provided with a form to enter the contact details of the registrant.

If the registrant already has other domain names within your reseller account, simply enter a
domain name previously registered/transferred into the ‘Select Existing Domain’ search field,
and the system will populate the form for you with the contact details from the other domain.

These details will then be updated in the registry once the transfer is complete. Click ‘Save
Registrant Details’ to proceed.

Please note that you cannot transfer the legal owner of a domain name by entering a
domain transfer request into the system. The registrant company name and ABN/ACN
will not be updated in the registry via a transfer between registrars. Should you wish to
transfer the owner of a domain name, please use the Transfer of Legal Ownership
order flow.




Click ‘Enter Payment Details’ to continue.

Simply enter your credit card details, select default credit card (if you have a default credit
card set) or if you have available prepayment funds, choose to deduct the payment from your
prepayment account. Click ‘Order Transfer’ to complete the transfer request.




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Step 4: Authorise the Transfer

Once the transfer request has been submitted, an approval email will be sent to the current
administrative email address. This email will contain a link to a website approval form. Simply
enter your domain name, auth code and contact number into the approval form to approve the
transfer.

Once the transfer has been authorised the domain will take between 4 and 9 working days to
be released form the current registrar and completed.

The domain name record will then be created in our system, and you will receive a new
Certificate of Registration showing TPP Internet as the Domain Registrar of Record, and the
new domain expiry date.




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5.2.3 Viewing Existing Transfers

You can view the status of existing transfers within the Online Management System, to help
manage


5.2.3.1 Transfer status breakdown – .au transfers
    Status                      Explanation
    Email Approval Queued       The transfer request has been queued, the approval email
                                will be sent to the registrant email address shortly.
    Pending Approval            The approval email has been sent to the registrant email
                                address and is waiting on approval.
    Pending Payment             Payment is either being processed or has been declined.
    Pending                     The transfer request has been queued, it will be submitted
                                to the registry shortly.
    Hold                        The domain name password is incorrect.
    Requested                   The transfer has been submitted to the registry and is
                                waiting on registry approval (48 hours from time of
                                registrant approval).
    Registry Approved           The transfer has been approved by the registry, the
                                system has queued the transfer request to create the
                                domain record.
    Complete                    Transfer has been created and the domain record is now
                                viewable within the OMS.
    Unavailable                 The transfer has been cancelled.



5.2.3.2 Transfer status breakdown – gtLD transfers
    Status                      Explanation
    Pending Transfer            Domain is waiting to be transferred
    Pending Payment             Payment is either being processed or has been declined.
    Email Approval Queued       The transfer request has been queued, the approval email
                                will be sent to the registrant email address shortly.
    Hold                        The domain name is still locked with the current registrar,
                                or the admin contact failed to approve the transfer within 7
                                days of transfer submission.
    Requested                   Pending Owner          The approval email has been sent to
                                                       the admin email address and is
                                                       waiting on approval.
                                Pending Registry       The transfer has been submitted to
                                                       the registry and is waiting on registry
                                                       approval (4-9 days from time of
                                                       registrant approval).
    Registrar Approved          The transfer has been approved by the registrar, the
                                system has queued the transfer request to create the
                                domain record.
    Complete                    Transfer has been created and the domain record is now
                                viewable within the OMS.
    Unavailable                 The transfer has been cancelled.




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5.3 Manage my Domains

Use the ‘My Domains’ menu to manage the domain names registered under your Online
Management System account.


5.3.1 Using the search tool

You can search for individual domain names using the ‘Search Domain’ field, or view a full list
of all the domains within your account, by clicking on the ‘View All Domains’ button.

If you have categorised your domain name portfolio, you can filter the list of domains by
category. Check the ‘Filter by category’ tick box and select the category you wish to filter by.




5.3.2 Viewing your domains

Once you have chosen your search criteria, click ‘Search’. You will be presented with a list of
the domain names, including the products that are associated with the domains, the
registration term, the category associated with the domain and options to add services and
edit the domain.


5.3.3 Exporting a list of domains

You can have the current view emailed to any chosen email address as a pipe delimited file
by clicking the ‘Email the current view to me’ button, entering your email address in the box at
the top of the screen and clicking ‘Ok’.

The file contains the domain name, category it is assigned to, product associated with the
domain, registration period (from/to) registrant contact details, admin, tech and billing contact
details and name server information.




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5.3.4 Updating the registrant contact details & delegating a
      domain name

To update the registrant contact details and/or delegate a domain name, simply select the
‘Edit Domain Name’ option from the drop down Editing Menu to the right of the domain name.




Enter the new contact details into the selected fields, and click ‘Update Registrant Details’.
The system will update the details in real time within the Online Management System and
then submit the changes to the registry.

Should you wish to transfer the owner of a domain name, please use the Transfer of
Legal Ownership order flow.

To delegate a domain name, simply enter the new name server details into the Name Servers
form and click ‘Update Name Servers’. Please note that you must enter a minimum of 2 name
servers with corresponding IP addresses.




5.3.5 Logging into the hosting control panel

To login to the hosting control panel to manage the hosting services for a domain name,
simply select the ‘Edit Hosting Info’ option from the drop down Editing Menu to the right of the



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domain name. You will then be automatically logged into the hosting control panel, where you
can add and delete email accounts and manage your website hosting.




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5.3.6 Managing a domain name zone file

To manage and update the zone file/DNS hosting records for a domain name, simply select
the ‘Edit Zone File’ option from the drop down Editing Menu to the right of the domain name.




You can then add, remove and update zone file/DNS hosting records for the domain name
from the zone file form.

As part of TPP’s DNS hosting service, we provide clients with the ability to manage unlimited
A, MX, CNAME & TXT records.




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5.4 Transfer of Legal Ownership


5.4.1 What is a Transfer of Legal Ownership?

A transfer of legal ownership (TLO) is a process that a registrar follows to transfer a domain
name licence from one registrant entity to another.

This process is commonly applicable for businesses that have been sold (and the new
business owner has obtained the intellectual property of the former owner). If you are unsure
of whether or not you should submit a TLO, please contact us.

5.4.2 Required Information

To submit a Transfer of Legal Owner (TLO) for a domain name via the Online Management
System, please read the below requirements to ensure that the TLO can be processed prior
to submitting the request.

The domain/s must be available in the OMS account under which the TLO request is made.

TPP Internet must be the current domain name registrar of the domain/s that you wish to
process a TLO for. If the domain names are not currently registered through TPP Internet,
you may transfer them and submit the TLO request once the transfer has completed.

You may submit a TLO request for multiple domain names, however the proposed registrant
entity for the domain names must be the same, and the domains must all be of the same
domain space, e.g. .au, gTLDs (.com, .net, .org, .biz, .info).

Please ensure that you have available the following information related to the proposed
registrant entity available prior to submitting the TLO request:

•   Registrant Entity Name
•   Registrant Entity Number (ABN/ACN/Trademark Number)*
•   Contact Name
•   Phone/Fax Number
•   Postal Address
•   Email Address

*Please note that this is applicable for .au domain names only

Once a Transfer of Legal Owner has been completed on an .au domain name the licence
period will be reset in the registry.




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5.4.3 Submitting a new Transfer of Legal Ownership (TLO)
      Request

To submit a new transfer of legal ownership request, click ‘Submit TLO’ from the Transfer of
Legal Ownership menu.




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Enter in the domain name/s that you wish to transfer. Please note if you wish to
transfer multiple domains, you may do so on the one submission, however, the
proposed registrant must be the same for each domain name. Please submit
applications for different domain spaces via separate submissions.

The confirmation email containing links to the required supporting documentation, will
automatically be sent to the email address listed on the client account. If you would
like a copy of this email to be sent to the proposed registrant email address, please
check the tick box.

Read and agree to the terms and conditions, and then click ‘Submit Domains’.




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If you have submitted a TLO request for a .au domain name, confirm the policy under
which the proposed registrant is eligible and click ‘Enter Policy Data’.




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Enter in the proposed new registrant details. Should the proposed new registrant
already have a domain name within your OMS account and you wish to use these
details, enter the domain into the ‘Select Existing Domain’ field and click ‘Save
Registrant Details’.




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The system will then check the registrant details against the Australia Business
Register database. Confirm the details and click ‘Submit the Company Name’.




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Select your chosen payment option and click continue.




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The order will then be entered into the system, and a confirmation email containing
links to the required supporting documentation will be sent to the email address on
the client account record, and the proposed registrant (if selected).

You will then have 60 days to return the support documentation.




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5.4.4 Viewing an existing Transfer of Legal Ownership (TLO)
      Request




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5.5 WHOIS Search


5.5.1 What is a WHOIS search?

A WHOIS search is a search of the registry database to access the
registrant/admin/tech/billing contact details, name server details, expiry date
information (for certain domain spaces) and registrar of record for the domain name.

The WHOIS search tool within the Online Management System supports gtLD (.com,
.net, .org, .biz, .info), .au, .nz and .uk WHOIS searches.




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6 My Renewals




6.1 Renewal System Overview
Three months prior to the expiry of a domain name, a renewal invoice is created and emailed
to the client contact email address. The invoice is then available in the "My Renewals"
section of the Online Management System. You can view the details of the invoice and chose
to either renew or cancel the invoice.


6.2 View Pending Renewals
To view all of the pending renewal invoices for your account, click ‘View Pending Renewals’
from the ‘My Renewals’ menu.




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6.2.1 Renewing a Pending Renewal Invoice

If you wish to process a pending renewal invoice and renew a domain name, hosting package
or website builder, simply check the ‘Tick to Renew’ check box next to the domain name and
click ‘Renew’. Note that you can process multiple renewals on the one order.




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Review the domain name/s and associated products that you have ordered for renewal, then
simply enter your credit card details, select default credit card (if you have a default credit
card set) or if you have available prepayment funds, choose to deduct the payment from your
prepayment account. Click ‘Continue’ to submit the order.




Once payment has been processed, your domain name/s and associated products will be
renewed; once renewed the client email contact will be sent a confirmation email.




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6.2.2 Canceling a Pending Renewal Invoice

To cancel a pending renewal invoice, click the ‘Edit’ link next to the domain name you wish to
cancel.




Change the invoice status to ‘Cancelled’ by select




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6.2.3 Changing the Renewal Period of a Pending Renewal Invoice




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6.3 View all renewals
All – Allows you to view everything within your Reseller account for the particular month
chosen.
Ordered – Invoices that have been approved by the user and have been converted to an
order in our system
Pending – Invoices that are still pending and that need to be approved or cancelled by the
user
Cancelled – Domains that the user has marked as not required, these domains will not be
renewed in our system




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7 My Hosting Services




Within the ‘My Hosting’ services menu, you can add any of TPP’s email and website hosting
and website builder products.


7.1 Ordering Hosting
Simply select the domain name you wish to add hosting to and click ‘Select this domain’.




Select the product you wish to add to the domain name by clicking the radio button next to the
product. Click ‘Order Hosting Product’ to continue.




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Confirm the product and period and then click ‘Order Product’.




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Choose your payment method, then click ‘Continue’. Once your order has been submitted you
will receive a confirmation email. Your payment will be processed, and then the hosting
product will be provisioned.

Once the product has been provisioned, you will receive a confirmation email with step by
step instructions on how to configure your new hosting product, and also delegate your
domain name (if applicable).




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7.2 Ordering Website Builder
You may order website builder for any domain name; the domain name does not have to be
registered through TPP Internet.

Enter the domain name into the order form field.




Select the product and period you wish to order. Should you already have hosting configured
for this domain name, enter in the FTP details into the form. If you do not yet have hosting
configured for the domain name, leave this blank (you can enter these details later from the
‘Website Builder Admin’ editing menu). Click ‘Order Website Builder Package’.




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Confirm the product you are ordering, select the payment method, then click ‘Continue’.




Once your order has been submitted you will receive a confirmation email. Your payment will
be processed, and then the website builder product will be provisioned.



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Once the product has been provisioned, you will receive a confirmation email with step by
step instructions on how to use your new website builder product, and also delegate your
domain name (if applicable).




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8 My SSL Certificates




8.1 SSL Certificate Information

8.1.1 What is an SSL certificate?
SSL stands for Secure Sockets Layer, the leading security protocol on the Internet.

A SSL certificate ensures that any information sent to a web server is encrypted, making it
impossible to intercept or steal.

A SSL certificate provides the identity of the website owner, the name of the independent
authority that verified the web site owner, and the validity period of the certificate.

A SSL Certificate provides the following benefits to SSL Certificate holder and its website
users:

    •   Authentication:
        The website owner is who they claim to be.

    •   Message privacy:
        A SSL certificate encrypts all the information exchanged between a web server and
        the website user while in transit, which means that personal information and credit
        card details cannot be viewed by outside parties.

    •   Message integrity:
        Once website users have submitted information data cannot be tampered with while it
        is being transmitted.



8.1.2 Why do I need a SSL Certificate?

Online transactions sometimes fail at the last minute when website users consider the
potential risks of entering their credit card and other personal information; where it is not clear
to them whether it is safe to transmit information to and from a site.

Using a digital SSL 'handshake', based on the leading security protocol on the Internet,
website users can rest assured that all online communications are secure while the
information is being transmitted.




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8.1.3 How can you tell if a site is secure?

If a site is secure, the URL will start with https://www. There will also be a small padlock icon
on the bottom right hand corner of the screen; if a website user clicks on the padlock, a
window will provide the SSL certificate information.




A SSL Certificate enables website users to view the following information:

    •   The domain/hostname that the certificate has been issued for:
        This allows website users to check that the SSL certificate has been issued for the
        correct URL.

    •   The independent issuing authority:
        The SSL provider that has verified and approved the SSL certificate.

    •   The validity dates of the certificate:
        This shows website users that the SSL certificate is current.

If a certificate is invalid (because it has expired), website users can still enter their info into the
site, but a pop up message will be displayed to inform them that the SSL certificate for the
page they are using has expired. This would usually deter users from inputting information; it
is detrimental for a business to operate with an expired certificate.




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8.1.4 How do SSL certificates work?
    1. A customer visits a website and accesses a URL (https://www.) secured by a SSL
       Certificate.

    2. The web server responds, automatically sending the web site user the site's digital
       certificate, which authenticates the site (the certificate shows the website user’s
       computer that the site is secure).

    3. The web user’s browser generates a unique session key that encrypts all
       communications with the site.

    4. The web user’s browser then encrypts the unique session key itself with the secure
       site's public key so only the secure site can read the session key. Anyone else who
       tries to intercept the information while it’s travelling across the web will not be able to
       understand it because they don’t have the session key to decode what’s written.
A secure session is now established. It all takes only seconds and requires no action by the
user. Depending on the browser, the user may see a key icon becoming whole or a padlock
closing, indicating that the session is secure.


8.1.5 How do I create a CSR (Certificate Signing Request)?

The CSR (Certificate Signing Request) is generated by your hosting provider on the web
server that the domain name is hosted on. If the domain name is hosted on TPP’s hosting
platform, please contact us to generate the CSR prior to applying for the SSL certificate.




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8.2 Ordering a New SSL Certificate
TPP Internet exclusively orders and supplies Geotrust web server SSL certificates.

Click ‘Order a SSL Certificate’ from the ‘My SSL Certificates’ menu.

Select the SSL certificate product, the hostname the certificate is required for (for example
test.domainname.com.au), the period (one or two years), the type of server you will install the
certificate on, and then copy and paste the CSR (Certificate Signing Request) into the CSR
field.

If the domain name is hosted on TPP’s hosting platform, “Apache SSL” should be selected for
the server type.

Click the “Submit” button; this will verify the CSR to ensure that it is correct.




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Select the approval email address from the drop down box. Geotrust will send an approval
email to this email address to approve the certificate once the order has been submitted.

Please note that the certificate will not be issued until this approval process has been
completed.




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Enter the organisation details. If a True Business SSL certificate has been ordered, ensure
that a valid fax number is entered. Click ‘Save Organisation Details’.

Please note that the certificate will be issued to the technical contact. Should you require the
certificate to be sent to an email other than the email address used for the organisation
contact, please click the ‘here’ link, in ‘If you wish to enter different details for the Technical
Contact please click here’.




To continue with the order click the ‘Payment Details’ link next to ‘Step 3’. Confirm your order
is correct and then enter payment details. Click “Continue”.




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Once the order has been entered into the system, you will receive an order confirmation
email.

Once payment has been processed, the order will then be submitted to Geotrust for
processing; an approval email will be sent to the email address submitted on the application.

The SSL Certificate will not be issued until the approval has been received. Once approved
the certificate will be issued to the technical contact email address.




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8.2.1 Renewing a SSL Certificate

Process the renewal of the SSL certificate via the ‘Renewal Invoice’ tab (order the renewal as
you would a domain name). Please note that all of the details used on the original SSL order
will be carried across to the renewal (eg. the approval email address, tech email address and
server type will remain the same). If you need to update or change these details, it is best to
cancel the renewal invoice and submit a new SSL certificate order.

Once payment has been processed, the system will check the “server type”. If the server type
is “Other web server”, “IIS4” or “IIS5” then you will have to create a new CSR, and submit this
via the OMS prior to the order being submitted to Geotrust to be processed. The system will
automatically email you step by step instructions on how to do this, however see below for
instructions. Until the new CSR is submitted the renewal transaction will remain on hold.


8.2.2 Updating the CSR for a SSL Certificate Renewal

Once the renewal invoice for the SSL certificate has been ordered and payment has been
processed, create a new CSR on the hosting server. Login to the OMS once the new CSR
has been created, click “Manage My SSL Certificates” from the ‘My SSL Certificates’ menu.

Search for the hostname, then click “View CSR”. Paste the new CSR over the existing CSR,
and click “Update”. The system will then send the renewal request to Geotrust to be
processed.




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8.2.3 Viewing Existing SSL Certificate Orders

From the “My SSL Certificates” link in the Online Management System, click on “Manage My
SSL Certificates” to see a full list of certificates that have been ordered.

This listing shows you the following information:

    •   Hostname
    •   Type of certificate (product name)
    •   Status (created, pending, cancelled)
    •   Expiry Date
    •   Approver Email (email address that GeoTrust will send the approval email to. The
        approver email requests the client to authorize the issue of the certificate to that email
        address and is only visible on “pending” orders)
    •   Server Type (indicates the type of software that is running the web server)
    •   CSR (click on the CSR link to see a copy of the CSR that was used to order the SSL)
    •   Functions (allows you to re-issue the certificate to the tech contact)




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9 My Hosted Exchange




9.1 What is Hosted Exchange?
Using the Microsoft Exchange Server 2007 platform designed and developed by Microsoft,
Hosted Exchange 07 is a powerful tool for small to medium sized businesses that enables a
user to interact and share with other users via multiple client interfaces.

More advanced than Virtual Hosting (POP) email accounts, TPP’s Hosted Exchange 2007
allows users to send and receive email, manage contacts, share calendar events, public
folders and manage group tasks.

Hosted Exchange 07 is designed to operate with Microsoft Outlook/Entourage on
Windows/Mac desktops, Microsoft Outlook Web Access (OWA) on web browsers, or
Microsoft Outlook Mobile Access (OMA) for smartphone devices to provide users with
‘anywhere access’ via these multiple client interfaces.

9.2 How Is Hosted Exchange Billed?
Once a Hosted Exchange 2007 account has been ordered, a $10 activation fee will be
charged to a client’s credit card or prepayment account. The $10 activation fee will then be
deducted off the first invoice.

At the end of each month, the system will run the billing for each hostname, and will bill the
client via the payment method provided upon account set up automatically.

Clients will be charged for the number of email accounts (pro-rataed according to the number
of days that the email account was provisioned) they had active during the month.

If the system is unable to process payment, the hosted exchange services will be suspended.
If after a further 15 days the account remains unpaid, TPP will delete the account (as per the
terms and conditions).




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9.3 Ordering Hosted Exchange
To order Hosted Exchange click ‘Order Hosted Exchange’ from the ‘My Hosted Exchange’
menu.




Enter the hostname you wish to order Hosted Exchange for into the ‘Enter host name’ field
and click ‘Enter Contact Details’.




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Enter in the contact details of the administrator that will be responsible for setting up and
configuring exchange accounts for users.

The username field (for example ‘info’) will become the administrator mailbox created for the
account (for example info@domainname.com.au). Only enter the first part of the email
address into this field (excluding the ‘@domainname.com.au’).

Click ‘Save Organisation Details’. Review the contact details entered; once you are satisfied
they are correct click ‘Enter Payment Details’.




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Select the payment method. If you do not have funds available within your prepayment
account, you will only be able to pay via credit card. Please note that this payment method will
be used to charge each invoice at the end of the month. Use the Update Payment section in
‘Manage My Hosted Exchange’ to update this.

Click ‘Continue’.

You will then receive an order confirmation email; once payment has been processed and the
order provisioned, the administrative address will receive a confirmation email with
instructions on how to set up, manage and configure additional hosted exchange accounts via
the web based management interface.




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9.4 Manage My Hosted Exchange
Within the ‘Manage My Hosted Exchange’ menu, you can manage all of your clients existing
hosted exchange accounts.




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9.4.1 Manage Accounts

‘Manage Accounts’ shows all of the hostnames that Hosted Exchange has been ordered for,
the status and link to the events and billing for the accounts.




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9.4.2 Update Payment

Within ‘Update Payment’ you can change the payment method that the system will bill at the
end of the month. Please note that you must have funds available in your account to change
the payment type to ‘Prepayment’.

Should you wish to update your default credit card details, click the ‘here’ link (this will take
you to the ‘Default Credit Card’ from ‘My Default Settings’ within ‘My Client Account’).




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9.4.3 Billing

Within the ‘Billing’ menu, you can view all of the hosted exchange accounts, and their
associated billing transactions.




Simply click on ‘View’ under the ‘Billing’ heading to bring up a full list of previous billing
periods.




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To view full billing details for any given period (including the mailbox names etc) click ‘View’
under ‘Bill Details’.




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9.4.4 Prices

The ‘Prices’ link shows the pricing for the hosted exchange mailboxes and additional hosted
exchange products.




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9.4.5 Control Panel

You can gain access to the My Outlook Online control panel login page
(http://www.myoutlookonline.com.au/login) by clicking on the ‘Control Panel’ link within
‘Manage My Hosted Exchange’.

The control panel provides a client access to add and delete hosted exchange mailboxes and
additional products. Simply enter your email address and password to login.




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9.4.6 Web Access

You can gain access to the My Outlook Online Web Access login page
(http://webmail.myoutlookonline.com.au) by clicking on the ‘Web Access’ link within ‘Manage
My Hosted Exchange’.

Web Access provides a client access to their exchange mailbox via a web browser. Simply
enter your email address and password to login.




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10 My Prices




Use the ‘My Prices’ menu to view all pricing for the products that TPP Internet provides
(except for Footprint Hosting and Dedicated Hosting).

Simply click ‘All Products’ to view a list of products that TPP Internet provides with links to
pricing associated with these products.




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11 My Promotions




The ‘My Promotions’ menu provides all of the promotions that TPP Internet currently has
available. This is updated on a regular basis.




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12 My Footprint Hosting




12.1 What is Footprint Hosting?
Footprint Hosting gives you the opportunity to customise hosting packages for your clients on
TPP’s hosting platform. Our Footprint Hosting products allow you to purchase an allocation of
server space and then customise your own product templates to sell to your customers.

This releases you from the burden of managing your own hosting servers and lets you focus
on running your business.




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12.2 Setting up Footprint Hosting
Click on the ‘Click here’ link within the bottom paragraph to view more information on the
Footprint products specifications, and to make an enquiry.




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13 My Domain Shop




13.1 What is Domain Shop?
Domain Name Shop is a complete e-commerce system to enable you to sell and manage
domain names and other associated services via your website and has been developed
exclusively for TPP Internet Resellers.

Domain Name Shop can be used as a stand alone website, or can be customised and
branded to integrate with your existing website.

Once a customer has purchased a product via your Domain Name Shop, they will be
provided with login details to login to Domain Name Shop to manage their services.


13.2 What are the Domain Shop Payment Options?
You may chose to set up your Domain Shop via one of two payment options (A or B).


13.2.1.1        Option A
If you do not have a merchant account, then option A is most suitable for you. Any orders
entered by your clients via your Domain Shop are processed by TPP Internet’s merchant
facility. You will then receive a commission payment equalling the retail price of the product,
less your cost price.

Please note that commission amounts less than $50 will be rolled over to the following month
and paid once the $50 threshold is reached. Commissions are paid within the first 14 days of
the month following the transaction/s.

Please note that the name ‘TPP Internet’ will appear on the customer’s credit card statement
as the merchant processing the transaction.




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13.2.1.2        Option B
If you have an existing merchant account, then option B is most suitable for you. Any orders
entered by your clients via your Domain Shop are processed by your own merchant facility.

Your prepayment account will then be debited for the cost of the transaction (please note that
products will not be provisioned until both payments have been processed).

Please note that you will need to set up an online processing facility with our provider (at a
once off cost of $175) to work in conjunction with your existing merchant account in order to
support Option B.


13.3 Setting Up Domain Shop
To set up Domain Shop, simply download our Domain Shop application form, fill in and fax
back to us. Your account manager will process the application and contact you should they
have any questions.




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13.4 Configuring Domain Shop
Once Domain Shop has been provisioned, you will be able to customise and brand your
domain shop via the Online Management System.

Click ‘Configure Domain Shop’ from the ‘My Domain Shop’ menu.




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13.4.1          Contact Details

Enter your contact details into the fields provided. Note that these details are viewable via
your domain name shop, and will also be provided in confirmation emails sent to clients who
order products via your domain name shop.

All fields are mandatory except phone, fax and address. However if any of the address fields
are entered you must enter ALL of them (address1, suburb, state, postcode and country).

Please use the below format for phone and fax:
+[cc] [phone] (cc is country code and phone includes area code)
e.g +61.298765432

You may update these details at any time.




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13.4.2           Products

Simply select ‘on’ or ‘off’ to select the product groups you wish to offer your clients via your
Domain Shop, then click ‘Update available products’.




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13.4.3          Pricing

Once you have enabled the product groups you wish to offer, you can then set the retail
prices that your clients will be charged via Domain Shop for these products within the ‘Pricing’
section. Please note that the retail prices by default are set at TPP Internet’s retail pricing.
The system will not allow you to set retail prices below your cost price.

Select the product group you wish to set pricing for and click ‘Display Prices’.




To change the retail price a customer will be charged via your Domain Shop, simply enter the
price into the price field (the grey field shows your cost price) and click ‘Update Prices’.




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13.4.4          Commission Payment

Within the first 14 days of the month, domain shop commission payments for ‘Option A’
clients will be processed.

Depending on your preference, we can either pay these commissions into your bank account,
or top up your reseller account.

If you do not enter your bank details in this section, we will pay your commission payments
into your reseller account by default.

Please note that commission amounts less than $50 will be rolled over to the following month
and paid once the $50 threshold is reached.




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13.5 Manage Domain Shop

13.5.1          Style

The ‘Style’ section allows you to customise your Domain Shop through the colours and fonts
used, your company logo, left hand banner image and your headers and footers.


13.5.1.1        Colours and Fonts
Simply click the ‘Pick’ link next to the colour you wish to change and select the colour from the
colour palette (alternatively if you know the code of the colour you wish to use, type the code
into the field).

To update the font family, simply select the font from the ‘font family’ drop down menu.




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13.5.1.2       Company Logo
Logos may be uploaded for use on your Domain Shop, however they must conform to the
below criteria:

•   Only .jpg, .gif or .png file types are accepted
•   File size must not exceed 100KB
•   Image dimensions must not exceed 430 pixels in width by 80 pixels in height




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13.5.1.3        Banner Image
A banner image is optional, however if you chose to not use a banner, the ‘Banner Image
Alternate Text’ will be inserted.

Banners must conform to the below criteria:

•   Image dimensions must not exceed 140 pixels in width
•   Each URL must be a complete absolute HTTP path




13.5.1.4        Header and Footer Set Up
Top and/or bottom footers are optional, however must conform to the below criteria:

•   All links/images included in URL contain their complete absolute HTTP paths
•   Files must only contain HTML and Javascript
•




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13.5.1.5        Credit Card Transactions Report
Within the ‘Credit Card Transactions Report’ you can view the transactions that have been
processed via your Domain Shop and the status of these orders. You can limit your search
using the ‘Month’, ‘Type’, ‘Status’ criteria or the ‘Domain Name’ and ‘Type’ criteria.




13.5.1.5.1      Retry a Customers Declined Credit Card

If a customers credit card has been declined, you can search for the domain name within the
‘Credit Card Transactions Report’, click the ‘edit’ link next to the order and then update the
credit card details and place the order back to pending to retry the card.




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13.5.1.6        Clients
The ‘Clients’ section displays your client’s username and passwords for their Domain Shop
accounts. Within this area you can select and search for an individual “client”, “domain name”
or simply “Display ALL clients”.




13.5.1.6.1      Recover a Clients Domain Shop Login Details

Search for the client. Click the client name to display the contact details and user name and
password details associated with that clients account. Click ‘Send Password Retrieval Email’.




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13.5.1.6.2 View Domain Names Associated With a Domain Shop
         Client

To view the domain names and products associated with that client click the (+) symbol. Click
the domain name to view the status and the transactions associated with the order.




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14 My Tools




14.1 What are Customised Renewal Notices?
The ‘Customised Renewal Notices’ are an automated tool that sends email notifications to
registrants on behalf of a reseller advising that their domain name/hosting product is due for
renewal. The notifications are sent at two intervals; 60 and 30 days prior to the expiry of the
domain name and will only be sent to domains where the renewal has not been processed.

These email notifications are completely customisable, including the content, logo, email
subject and ‘from’ address used.




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14.2 Enabling Customised Renewal Notices
To enable Customised Renewal Notices for your account, enter the information into all the
fields and click the ‘Enable Notice’ button.

You may include HTML tags in this email. All content may be customised, however the strings
"Dear <name of registrant>," and " Domain name: <domain to expire> Expiry Date: <dd-mm-
yyyy>" cannot be removed.

To use your company logo please ensure the below criteria is met prior to enabling the
notifications:

•   File type must be .jpg or .gif
•   File size must be less than 100KB
•   Image dimensions must not be larger than 450 pixels in width by 100 pixels in height




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15 Contact Us
Should you have any questions or require further help, please contact your account manager:

Phone:         1300 665 491
Fax:           1300 792 306
Web:           http://resellers.tppinternet.com
Email:         partners@tppinternet.com




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