Office Information and Communication Technology Skills Required of Commercial Bank Secretaries

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					Business Administrative Technology
Mission Statement                                               Career Opportunities
     The Business and Public Service Division supports               Diploma program graduates qualify for positions as
the mission of the College by offering business/public ser-     administrative assistants, senior administrative office
vice-related courses and programs that prepare students         professionals, receptionists, data entry and information
for employment or advancement in Georgia’s economy.             processing clerks, office assistants, typists, general office
     The mission of the Business Administrative                 clerks, information specialists, senior word processing
Technology program is to provide a comprehensive edu-           specialists, customer service representatives, administra-
cational program designed to enhance the ability of our         tive office professionals, and bank tellers in a variety of
students to participate in Georgia’s development. To            business settings. The associate degree program provides
accomplish this mission we provide courses that intro-          graduates with opportunities for career mobility and
duce, develop, and reinforce academic and occupational          facilitates continuing education at the baccalaureate level.
knowledge, skills, and attitudes required for job acquisi-      Associate degree program graduates qualify for positions
tion, retention, and advancement in today’s automated           as administrative associates, administrative assistants,
offices. The programs provide opportunities for enroll-         administrative specialists, executive administrative assis-
ment in a general education curriculum to encourage stu-        tants, senior executive assistants, executive assistants,
dents to develop intellectual, personal, and social values      office managers, project planners, senior administrative
and an understanding of society. Additionally, we spon-         assistants, and executive administrative office profession-
sor co-curricular activities to assist students in the devel-   als in a variety of settings.
opment of leadership, scholarship, and fellowship traits.
                                                                Program Expenses
Associate Degree and Diploma Programs                                The recent reauthorization of the Higher Education
     The associate degree and diploma programs in               Act requires all colleges and universities to notify students
Business Administrative Technology prepare students for         and prospective students of all program costs for which
employment in a variety of positions in today’s technology-     they will be responsible. Students will be responsible for
driven workplace. The programs provide learning opportu-        the following expenses:
nities that introduce, develop, and reinforce academic and      • Quarterly tuition ($45 per credit hour)
occupational knowledge, skills, and attitudes required for      • Quarterly student activity fees ($16)
job acquisition, retention, and advancement. The diploma        • Quarterly registration fee ($26)
program provides opportunities to upgrade present knowl-        • Quarterly accident insurance fee ($4)
edge and skills or to retrain in the areas of business admin-   • Quarterly instructional and technology supply fee ($35)
istrative technology. Graduates of the diploma program          • Textbooks (Approximately $3,040 for associate degree
receive a Business Administration Technology diploma                 program, $2,205 for diploma program, and $560 for
with a specialization of Business Administrative Assistant.          Microsoft Office Applications Professional technical
     The associate degree program emphasizes the use of              certificate)
word processing, spreadsheet, presentation, and data-
base applications software. Program instructors also            The expenses are based on costs in effect at the time this
introduce students to accounting fundamentals, elec-            catalog was published. Prices are subject to change.
tronic communications, Internet research, and electronic
file management. The associate degree program also              Admission Requirements
includes instruction in effective communication skills              Applicants must submit the following information to
and technology innovations for the office. Additionally,        the Admissions Office:
the program provides opportunities to upgrade present           a. Completed and signed application for admission and
knowledge and skills or to retrain in the area of admin-            a $20 nonrefundable application fee;
istrative technology. Graduates of the program receive          b. Official high school or GED transcripts and/or official
an associate of applied science degree. Individuals who             college transcripts from all colleges attended in the
passed the Certified Professional Secretaries (CPS) exam            past (see General Admission Requirements); and
and achieved the CPS rating can receive up to 24 quarter        c. Valid COMPASS, ASSET, SAT, or ACT test scores (see
credit hours toward an associate degree.                            ASSET and COMPASS Placement Tests).




Revised August 2010
                            Business Administrative Technology Curriculum Outline
                                       Diploma Program (Major Code: BAT2)
                              Credits Required for Graduation: 74 quarter credit hours

	     		      	                                                                                     Credits
General	Core	 	                                                                                         	18
EMP 1000 Interpersonal Relations and Professional Development                                             3
ENG 1010      Fundamentals of English I                                                                   5
ENG 1012      Fundamentals of English II                                                                  5
MAT 1011      Business Mathematics                                                                        5

Business	Core	                                                                                               20
BUS   1130   Document Processing                                                                              6
BUS   1140   Word Processing                                                                                  5
BUS   2200 Office Accounting
      OR                                                                                                       6
ACC   1101   Principles of Accounting I
SCT   100    Introduction to Microcomputers                                                                    3

Business	Major	                                                                                              36
ACC   1106   Spreadsheet Applications
      OR                                                                                                       3
BUS   2120 Spreadsheet Applications
BUS   1120   Business Document Proofreading and Editing                                                        3
BUS   1170   Electronic Communication Applications                                                             5
BUS   1240 Office Procedures                                                                                   5
BUS   2150 Presentation Applications                                                                           3
BUS   2210 Applied Office Procedures                                                                           5
BUS   2250 Business Administrative Assistant Internship II
      OR                                                                                                      12
             Occupational-Guided Electives

Students choosing to take electives in lieu of BUS 2250 must select from the following list:
BUS    1100    Introduction to Keyboarding                                                                     3
BUS    1110    Speed and Accuracy Keying                                                                       2
BUS    1150    Database Applications                                                                           3
BUS    1160    Desktop Publishing                                                                              3
BUS    2110    Advanced Word Processing                                                                        5


                            Business Administrative Technology Curriculum Outline
                          Associate of Applied Science Degree Program (Major Code: BAT3)
                              Credits Required for Graduation: 95 quarter credit hours

	     	     	                                                                                       	Credits
General	Education	                                                                                       	25
ENG 1101    Composition and Rhetoric                                                                       5
ENG 1102    Literature and Composition
      OR                                                                                                       5
HUM 1101    Introduction to Humanities
MAT 1100    Quantitative Skills and Reasoning
      OR                                                                                                       5
MAT 1111    College Algebra
PSY   1101  Introduction to Psychology                                                                         5
SPC   1101  Public Speaking                                                                                    5




                                                                                               Revised August 2010
Professional	Core	                                                                            	31
ACC    1101   Principles of Accounting I                                                        6
ACC    1102   Principles of Accounting II                                                       6
ACC    2155   Legal Environment of Business                                                     5
BUS    1130   Document Processing                                                               6
FIN    1191   Introduction to Finance
       OR                                                                                      5
MKT 101       Principles of Management
SCT    100    Introduction to Microcomputers                                                   3

Business	Major	                                                                               	37
ACC   1106   Spreadsheet Applications
      OR                                                                                       3
BUS   2120 Spreadsheet Applications
BUS   1120   Business Document Proofreading and Editing                                        3
BUS   1140   Word Processing                                                                   5
BUS   1150   Database Applications                                                             3
BUS   1170   Electronic Communication Applications                                             5
BUS   1240 Office Procedures                                                                   5
BUS   2110   Advanced Word Processing                                                          5
BUS   2150 Presentation Applications                                                           3
BUS   2210 Applied Office Procedures                                                           5

Occupational-Guided	Electives	                                                                 2
Students must select from the following list:
BUS    1100    Introduction to Keyboarding                                                     3
BUS    1110    Speed and Accuracy Keying                                                       2
BUS    1160    Desktop Publishing                                                              3
BUS    2160 Electronic Mail Applications                                                       3



                       Microsoft Office Applications Professional Curriculum Outline
                                 Technical Certificate of Credit (Major Code: 5CG1)
                              Credits Required for Completion: 22 quarter credit hours

	     	      	                                                                           	Credits
Technical	Certificate	                                                                        22
BUS   1140   Word Processing                                                                    5
BUS   1150   Database Applications                                                              3
BUS   2120 Spreadsheet Applications
      OR                                                                                       3
ACC   1106   Spreadsheet Applications
BUS   2150 Presentation Applications                                                           3
BUS   XXXX Electives                                                                           5
SCT   100    Introduction to Microcomputers                                                    3




Revised August 2010
            Accounting                          Business Administrative                      business documents, language arts, proof-
                                                                                             reading, and work area management.
          Department Code: ACC
                                                      Technology                             Prerequisite: BUS 1100
                                                         Department Code: BUS
                                                                                             Offered quarterly
ACC	1101
Principles	of	Accounting	I	 (4-4-6)            BUS	1100                                      BUS	1140
Banner Title: Principles of Accounting I       Introduction	to	Keyboarding	(1-4-3)           Word	Processing	                  (2-6-5)
This course introduces the basic concepts      Banner Title: Introduction to                 Banner Title: Word Processing
of the complete accounting cycle and pro-           Keyboarding                              This course emphasizes an intensive use
vides students with the necessary skills to    This course introduces the touch system       of word processing software to create and
maintain a set of books for sole proprietor-   of keyboarding placing emphasis on cor-       revise business documents. Topics include
ships. Topics include accounting vocabu-       rect techniques. Topics include computer      creating, organizing, and formatting con-
lary and concepts, the accounting cycle and    hardware, computer software, file manage-     tent; collaborating on documents; format-
accounting for personal service businesses     ment, learning the alphabetic keyboard,       ting and managing documents.
and merchandising enterprises, and cash        the numeric keyboard and keypad, build-       Prerequisites: SCT 100 and BUS 1100 or
control. Laboratory work demonstrates          ing speed and accuracy, and proofreading.          BUS 1130
theory presented in class.                     Students attain a minimum typing speed        Offered Summer and Winter terms
Prerequisite: Diploma-level program            of 30 gross words a minute (GWAM) on
     admission                                 3-minute timings with no more than 3          BUS	1150
Offered quarterly                              errors. Students who already have credit      Database	Applications	             (1-4-3)
                                               for BUS 1130 or BUS 101 are not eligible to   Banner Title: Database Applications
ACC	1102	                                      take this course for program credit.          This course emphasizes the use of database
Principles	of	Accounting	II	 (4-4-6)           Prerequisite: Provisional admission           management software packages to access,
Banner Title: Principles of Accounting II      Offered quarterly                             manipulate, and create file data. Topics
This course applies the basic principles of                                                  include database concepts, structuring
accounting to specific account classifica-     BUS	1110                                      databases, entering data, organizing data,
tions and introduces subsidiary record         Speed	and	Accuracy	Keying	 (1-2-2)            and managing databases.
accounting. Topics include receivables,        Banner Title: Speed and Accuracy              Prerequisite: SCT 100
inventory, plant assets, payroll, pay-              Keying                                   Offered Fall and Spring terms
ables, partnerships, and sales tax returns.    This course further develops speed and
Laboratory work demonstrates theory pre-       accuracy through analysis of keying and       BUS	1160
sented in class.                               prescribed practice drills. Students must     Desktop	Publishing	                  (1-4-3)
Prerequisite: ACC 1101                         improve their speed and accuracy by at        Banner Title: Desktop Publishing
Offered Winter and Summer terms                least 10 percent and/or key at least 50 wpm   This course emphasizes the intensive use
                                               by the end of the course. Topics include      of desktop publishing (DTP) software to
ACC	1106	                                      building speed and accuracy and straight-     create publications such as letterheads,
Spreadsheet	Applications	 	(1-4-3)	            copy proofreading.                            resumes, fliers, posters, brochures, reports,
Banner Title: Spreadsheet Applications         Prerequisite: BUS 1130                        newsletters, and business cards. Topics
This course provides instruction on using      Offered quarterly                             include DTP concepts, operation of DTP
electronic spreadsheet software in business                                                  software, publication page layout, basic
applications. Students become proficient       BUS	1120                                      graphic design, and practical applications.
in creating and modifying spreadsheets         Business	Document		                           Prerequisites: BUS 1100 or BUS 1130,
in a business environment and in printing      Proofreading	and	Editing	         (1-4-3)          SCT 100
files that meet business standards. Topics     Banner Title: Proofreading and Editing        Offered Spring term
include spreadsheet concepts; analyzing        This course emphasizes proper proof-
data, charts, and graphs; formatting data      reading and editing as applied to busi-       BUS	1170
and content; and managing workbooks.           ness documents. Topics include applying       Electronic	Communication	
Prerequisite: SCT 100                          proofreading techniques and proofreader’s     Applications	                     (2-6-5)
Offered quarterly                              marks with business documents; proper         Banner Title: Electronic Communication
                                               content, clarity, and conciseness in busi-         Apps
ACC	2155	                                      ness documents; and business document         This course provides an overview of elec-
Legal	Environment		                            formatting.                                   tronic communications as used in an office
of	Business		                      (5-0-5)	    Prerequisites: BUS 1130 and ENG 1010          setting. Topics include email fundamen-
Banner Title: Legal Environment of                 or ENG 1101                               tals and management, using the Internet,
     Business                                  Offered Fall and Spring terms                 system user security, and wireless/mobile
Instructors introduce law and its relation-                                                  computing and emerging technologies.
ship to business in this course. Topics        BUS	1130                                      Prerequisite: SCT 100
include legal ethics, legal processes, busi-   Document	Processing	              (2-8-6)     Offered Fall and Spring terms
ness contracts, business torts and crimes,     Banner Title: Document Processing
real and personal property, agency and         This course reinforces the touch system       BUS	1240
employment, risk-bearing devices, and          of keyboarding, placing emphasis on cor-      Office	Procedures		              (2-6-5)
Uniform Commercial Code.                       rect techniques with adequate speed and       Banner Title: Office Procedures
Prerequisite: Program admission                accuracy and producing properly format-       This course emphasizes the essential skills
Offered quarterly                              ted business documents. Topics include        required for the business office. Topics
                                               reinforcing correct keyboarding technique,    include office protocol, time manage-
                                               building speed and accuracy, formatting       ment, telecommunications and telephone


                                                                                                                          Revised August 2010
techniques, office equipment, workplace      usage, tasks usage, notes usage, journal        software and the opportunity to develop
mail, records management, travel/meet-       usage, and security and privacy.                software application skills in a wide range of
ing arrangements, electronic mail, and       Prerequisites: Program admission,               business situations. Topics include getting
workplace documents.                             SCT 100                                     started with Microsoft Windows®, man-
Prerequisite: SCT 100                        Offered Summer and Winter terms                 aging programs and files with Microsoft
Offered Summer and Winter terms                                                              Windows®, using Microsoft Windows®
                                             BUS	2200	                                       write and paintbrush features, data trans-
BUS	2110                                     Office	Accounting	                (	4-4-6)      fer with Microsoft Windows®, printing with
Advanced	Word	Processing	 (2-6-5)            Banner Title: Office Accounting                 Microsoft Windows®, and customizing with
Banner Title: Advanced Word                  This course introduces the fundamental          Microsoft Windows® .
     Processing                              concepts of accounting. Topics include          Offered on an as-needed basis
This course provides instruction in          accounting equations; debits; credits;
advanced word processing. Topics include     journalizing, posting, and proving ledgers;
advanced features of formatting and orga-    accounts receivable; accounts payable;                Employability Skills
nizing content, advanced features of col-    cash control, and payroll.                                 Department Code: EMP
laborating on documents, and customizing     Prerequisite: Program admission
word processing software.                    Offered Summer and Winter terms                 EMP	1000
Prerequisite: BUS 1140                                                                       Interpersonal	Relations	and	
Offered Fall and Spring terms                BUS	2210                                        Professional	Development		 (3-0-3)
                                             Applied	Office	Procedures	 (2-6-5)              Banner Title: Interpersonal Relations
BUS	2120                                     Banner Title: Applied Office Procedures         Students study human relations and pro-
Spreadsheet	Applications	 (1-4-3)            This course focuses on applying knowledge       fessional development in today’s changing
Banner Title: Spreadsheet Applications       and skills learned in all prior courses taken   world in order to prepare themselves for
This course provides instruction in the      in the program. Topics include communi-         living and working in a complex society.
use of electronic spreadsheet software in    cations skills, telecommunications skills,      Topics include human relations skills, job
business applications. Students become       records management skills, office equip-        acquisition skills and communications, job
proficient in creating and modifying         ment/supplies, and integrated programs/         retention skills, job advancement skills,
spreadsheets in a business environment       applications. This course serves as a cap-      and professional image skills.
and in printing files that meet business     stone course.                                   Prerequisite: Provisional admission
standards. Topics include spreadsheet        Prerequisites: BUS 1130, BUS 1140,              Offered quarterly
concepts, data entry and modification,            BUS 1240, and BUS 2120 or
analyzing data, charts and graphs, for-           ACC 1106
matting data and content, and managing       Corequisites: BUS 1120, BUS 1170, and                            English
workbooks.                                        BUS 2200 or ACC 1101                                  Department Code: ENG
Prerequisite: SCT 100                        Offered Summer and Winter terms
Offered Summer and Winter terms if                                                           ENG	1010
     ACC 1106 is no longer offered           BUS	2250                                        Fundamentals	of	English	I	 (5-0-5)
                                             Business	Administrative		                       Banner Title: Fundamentals of English I
BUS	2150                                     Assistant	Internship	II	         (0-36-12)      This course emphasizes the development
Presentation	Applications	 (1-4-3)           Banner Title: BAT Internship II                 and improvement of written and oral com-
Banner Title: Presentation Applications      This business administrative assistant          munication abilities. Topics include analysis
This course provides a study of creating,    internship course provides students             of writing techniques, applied grammar and
modifying, and delivering presentations.     with experience in an off-campus busi-          writing skills, editing and proofreading skills,
Topics include creating a presentation,      ness office. Topics include application         research skills, and oral presentation skills.
formatting content, collaborating with       of classroom knowledge and skills, work         Prerequisites: ENG 097 with a grade of
others, managing a presentation, creating    environment functions, and listening/fol-            C* or better and RDG 097 with a
output, and delivering a presentation.       lowing directions. Students will be under            grade of C* or better or placement
Prerequisite: SCT 100                        the supervision of program faculty and/              by diagnostic testing
Offered Summer and Winter terms              or persons designated to coordinate work        Offered quarterly
                                             experience arrangements.
BUS	2160                                     Prerequisites: Must be in last quarter after    ENG	1012
Electronic	Mail	Applications	(1-4-3)              all other coursework is completed          Fundamentals	of	English	II	 (5-0-5)
Banner Title: Electronic Mail                Offered quarterly                               Banner Title: Fundamentals of English II
     Applications                                                                            This course provides knowledge and appli-
This course provides instruction in the                                                      cation of written and oral communica-
fundamentals of communicating with oth-
                                               Computer Information                          tions found in workplace situations. Topics
ers inside and outside the organization              Systems                                 include writing fundamentals and speak-
via a personal information management                   Department Code: CIS                 ing fundamentals.
program. It emphasizes the concepts nec-                                                     Prerequisites: ENG 1010
essary for individuals and workgroups to     CIS	155                                         Offered Summer and Winter terms
organize, find, view, and share informa-     Working	with	Microsoft	
tion via electronic communication chan-      Windows	Software		                (1-4-3)       ENG	1101
nels. Topics include internal and external   Banner Title: Working with Windows              Composition	and	Rhetoric	 (5-0-5)
communication, message management,           This course provides students with the          Banner Title: Composition and Rhetoric
calendar management, navigation, contact     interface concepts of Microsoft Windows®        Students practice various modes of writing



Revised August 2010
ranging from exposition to argumentation        arts, music, and literature. Instructors        Marketing Management
and persuasion. The course also explores        present the humanities as a source of                   Department Codes: MKT
the analysis of literature and articles about   subjective insights for the understand-
issues in the humanities and in society. The    ing of people and society. Topics include      MKT	101
course includes a review of standard gram-      historical and cultural developments and       Principles	of	Management	 (5-0-5)
matical and stylistic usage in proofread-       contributions of the humanities. Students      Banner Title: Principles of Management
ing and editing. An introduction to library     will complete a research project as part of    Students develop the skills and behav-
resources lays the foundation for research.     this course.                                   iors they need to supervise people and
Topics include writing analysis and prac-       Prerequisite: ENG 1101 with a grade of         job responsibilities successfully. Topics
tice, revision, and research. Students write         C or better                               include personnel management, the basic
a research paper using library resources        Offered Fall, Winter, and Spring terms         supervisory functions, supervisory skills
and using a formatting and documenta-                                                          and techniques, and the special challenges
tion style appropriate to the purpose and                                                      and demands of supervising employees.
audience.                                                  Mathematics                         Topics also include management theories;
Prerequisites: ENG 099 with a grade of                    Department Code: MAT                 motivation, supervision, and evaluation
      C* or better and RDG 098 with a                                                          of employees; recruitment, screening, and
      grade of C* or better or placement        MAT	1011                                       selection of employees; supervision tech-
      by diagnostic testing                     Business	Math	                    (5-0-5)      niques; and functions of management.
Offered quarterly                               Banner Title: Business Math                    Prerequisite: Provisional admission
                                                Students study the basic mathematical con-     Offered quarterly
ENG	1102                                        cepts found in business situations. Topics
Literature	and	Composition	 (5-0-5)             include basic mathematical skills, math-                   Psychology
Banner Title: Literature and                    ematical skills used in business-related                 Department Code: PSY
      Composition                               problem solving, mathematical information
This course emphasizes the ability of stu-      for documents, graphs, and mathematical        PSY	1101	
dents to read literature analytically and       problems using electronic calculators (not     Introduction	to	Psychology	 (5-0-5)
meaningfully and to communicate clearly.        to include the touch method).                  Banner Title: Introduction to Psychology
Students analyze the form and content of        Prerequisite: MAT 097 with a grade of          This course emphasizes the basics of psy-
literature in historical and philosophical           C* or better or placement by diag-        chology. Topics include the science of psy-
contexts. Topics include reading and anal-           nostic testing                            chology; social environments; life stages;
ysis of fiction, poetry, and drama; research,   Offered Fall and Spring terms                  physiology and behavior; personality;
and writing about literature.                                                                  emotions and motives; conflicts, stress,
Prerequisite: ENG 1101 with a grade of          MAT	1100                                       and anxiety; abnormal behavior; and per-
      C or better                               Quantitative	Skills	                           ception, learning, and intelligence.
Offered quarterly                               and	Reasoning	                     (5-2-6)     Prerequisites: ENG 099 with a grade of
                                                Banner Title: Quantitative Skills/                  C* or better and RDG 098 with a
                                                     Reasoning                                      grade of C* or better or placement
               Finance                          MAT 1100 is an overview course covering             by diagnostic testing
           Department Code: FIN                 algebra, statistics, and the mathematics       Offered quarterly
                                                of finance. Topics include fundamental
FIN	1191                                        operations of algebra, sets and logic, prob-
Introduction	to	Finance	            (5-0-5)     ability and statistics, geometry, math-          Science and Technology
                                                ematics of voting and districting, and the               Department Code: SCT
Banner Title: Introduction to Finance
Students receive an introduction to finan-      mathematics of finance.
cial markets, institutions, and manage-         Prerequisite: MAT 097 with a grade of          SCT	100	
ment to develop an understanding of the              C* or better and/or MAT 099 with          Introduction	to	
financial markets, the financial institutions        a grade of C* or better or placement      Microcomputers	                   (1-4-3)
participating in and facilitating the trade          by diagnostic testing                     Banner Title: Intro to Microcomputers
of funds, and the financial principles and      Offered annually                               This course introduces the fundamental
concepts behind sound financial manage-                                                        concepts and operations necessary to use
ment. Topics include the financial system,      MAT	1111	                                      microcomputers. Course content empha-
business finance, and management and            College	Algebra		                  (5-0-5)	    sizes basic functions and familiarity with
financing of other sectors of the economy.      Banner Title: College Algebra                  computer use. Topics include computer
Offered Fall, Winter, and Spring terms          This course emphasizes techniques of           terminology and an introduction to the
                                                problem solving using algebraic concepts.      Windows environment, networking, word
                                                Topics include fundamental concepts            processing, spreadsheets, presentation
            Humanities                          of algebra, equations and inequalities,        graphics, and databases.
          Department Code: HUM                  functions and graphs, systems of equa-         Prerequisite: Provisional admission
                                                tions, analytic geometry, and optional         Offered quarterly
HUM	1101                                        topics, including sequences, series, and
Introduction	to	Humanities		(5-0-5)             probability.
Banner Title: Introduction to                   Prerequisite: MAT 097 with a grade of
     Humanities                                      C* or better and/or MAT 099 with
This course explores the philosophic and             a grade of C* or better or placement
artistic heritage of humanity expressed              by diagnostic testing
through a historical perspective on visual      Offered Quarterly


                                                                                                                           Revised August 2010
                      Speech
             Department Code: SPC

SPC	1101
Public	Speaking		                  (5-0-5)
Banner Title: Public Speaking
This course introduces the fundamentals
of oral communication. Topics include
selection and organization of materials,
preparation and delivery of individual and
group presentations, and analysis of ideas
presented by others, and professionalism.
Prerequisites: ENG 099 with a grade of
     C* or better and RDG 098 with a
     grade of C* or better or placement
     by diagnostic testing
Offered quarterly




Revised August 2010

				
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Description: Office Information and Communication Technology Skills Required of Commercial Bank Secretaries document sample