Vista & Office 2007 Project Timeline
Company-wide general migration announcement Announcement: Company XYZ has partnered with PCH to assist with support and education surrounding our upcoming migration Circulation MS Word, Outlook 2007 and Vista eTraining schedule to Executive admin's Circulation Office 2007 and Vista eTraining schedule to all employees Deploy PCH Level 0 Self-Service Portal Desktop/laptop installations week 1 of 5 Add a dedicated option on the existing Help Desk ACD to address network connectivity problems related to accessing the Internet or sending and receiving mail (if this option does not already exist). Add a dedicated option on the Help Desk ACD to address support calls specifically related to Office 2007 and Vista 'howto' questions Send a company-wide e-mail to all end-users letting them know that immediate, live support is available for migrationrelated questions, 24 hours a day, 7 days a week. Desktop/laptop installations week 2 of 5
PRE-ROLLOUT
e-mail campaign, Intranet posting
PRE-ROLLOUT
WEEK 1
WEEK 2
WEEK 3
WEEK 4
WEEK 5
WEEK 6
WEEK 7
WEEK 8
e-mail campaign, Intranet posting e-mail campaign, Intranet posting, hardcopy flyers e-mail campaign, Intranet posting, hardcopy flyers
e-mail 200 users PCH can offer a suggestion script proven effective PCH can offer a suggestion script proven effective e-mail campaign, Intranet posting, hardcopy flyers, VM distribution 200 users 30-minute on-line classes by PC Helps 30-minute on-line classes by PC Helps 200 users 30-minute on-line classes by PC Helps 200 users 30-minute on-line classes by PC Helps e-mail campaign, Intranet posting 200 users PCH builds and sends reports PCH builds and sends reports PCH builds and sends reports PCH builds and sends reports PCH builds and sends reports PCH builds and sends reports 30-minute on-line classes by PC Helps PCH delivers PCH delivers PCH delivers PCH delivers PCH delivers PCH delivers PCH delivers PCH delivers PCH delivers PCH delivers PCH delivers PCH builds and sends reports PCH builds and sends reports PCH builds and sends reports PCH builds and sends reports PCH builds and sends reports
eTraining 'Introduction to Windows Vista' (All)
30-minute on-line classes by PC Helps 30-minute on-line classes by PC Helps 30-minute on-line classes by PC Helps 30-minute on-line classes by PC Helps 30-minute on-line classes by PC Helps
eTraining 'Intro to Office 2007 Navigation' (All) Desktop/laptop installations week 3 of 5
eTraining 'Top Ten Tips for Microsoft Excel 2007' (All) Desktop/laptop installations week 4 of 5 eTraining 'Top Ten Changes to Microsoft PowerPoint 2007' (All) Announcement: Reminder Company XYZ has partnered with PCH to address the challenges of working with something new. Desktop/laptop installations week 5 of 5 Receive quantitative reports yielding application specific volume, call trends and call complexity Receive qualitative reports yielding overall customer experience, time-savings, ROI, productivity Call Analysis Report
eTraining 'Customize training based on call analysis results' On-going training: Deliver Related Topic visual shows at the completion of all support calls On-going training - Deliver Etips and Tricks to all or select end-users