Columbia Dental Laboratory
Employee Job Description
Job Title: Receptionist
Work Schedule: 40 hours per week
Salary Range: $$$ per hour to start
Job Purpose: Initial contact representative for Columbia Dental Laboratory. Processes in-
coming dental products from dental Clients and routes finished restorations
back to Client offices.
Essential Job Results:Honest, Trustworthy and Loyal to the lab manager/ owner.
Maintains confidentiality of Company and personal information.
Knowledge of Company administrative and clerical procedures.
Functional competence in MS office products.
Knowledge of quality service standards as they pertain to the dental community
Active listener and speaker to others to effectively receive and convey informati
Actively seeks or anticipates solutions in the daily operations of the dental lab.
Conduit for telephonic communication between the lab and client dental offices.
Communicates effectively with others in writing as indicated by the needs of the
Contributes to team effort by active participation and communication,
striving for excellence, providing world class customer service, and
helping to achieve department goals and related results; adhering to
company policies as outlined in the company handbook and related
memos; following all safety procedures.
Education, prior work Effectively communicates pertinent information to other workers.
experience, and Ensures all assigned work is completed.
specialized skill and Understands the consequence of error
knowledge: Mastery of Microsoft Office products
Physical environment/ Dental Laboratory setting, much of the day is spent sitting.
Revised by: W. Enos Date: 14 July 2007
Reviewed by: Date:
Approved by: BJ Ji Date:
ia Dental Laboratory
oyee Job Description
epresentative for Columbia Dental Laboratory. Processes in-
products from dental Clients and routes finished restorations
orthy and Loyal to the lab manager/ owner.
dentiality of Company and personal information.
Company administrative and clerical procedures.
petence in MS office products.
uality service standards as they pertain to the dental community.
and speaker to others to effectively receive and convey information.
or anticipates solutions in the daily operations of the dental lab.
phonic communication between the lab and client dental offices.
effectively with others in writing as indicated by the needs of the lab.
eam effort by active participation and communication,
ellence, providing world class customer service, and
eve department goals and related results; adhering to
es as outlined in the company handbook and related
ng all safety procedures.
municates pertinent information to other workers.
igned work is completed.
e consequence of error
osoft Office products
ory setting, much of the day is spent sitting.
14 July 2007
Columbia Dental Laboratory Personnel Evaluation Sheet
Date of Hire:
1st Evaluation date:
2nd Evaluation date: 26 July 2007
3rd Evaluation date:
Date Doctor's Comments/Work performance observations
sonnel Evaluation Sheet
Columbia Dental Laboratory
Receptionist proficiency and skills tracking sheet
Task # Task Validator
1 Greetstopersons entering establishment, determinesand providespurpose and
refers specific destination, or answers questions information
Greets persons on the telephone within the first two rings and determines
2 nature and purpose and responds appropriately.
3 Analyzes data to determine answer to customer or public inquiry.
4 Records, compiles, enters and retrieves information, by hand or using
5 Prepares business correspondence for the laboratory owner.
6 Files and maintains records
7 Develops a working understanding of Dental terminology.
8 Demonstrates computer literacy by establishing an excel spreadsheet and
pulling a summary report
9 Initiates the processing of dental impressions according to Company
10 Utilizes MS Excel to post control recordsstatus of cases inof receipt or
shipment of cases and the number and process.
Operates Procera scanner
Dental office clients or request more information or
12 Contactsmore processing timeto updatelaboratory manager's approval. to
request with the
13 Orders and receives dental laboratory supplies.
14 Tags outgoing prosthesis pans before final quality checks are completed.
15 Packages outbound dental prothesis for return to client offices after final
16 Participates in housekeeping duties to maintain a clean and healthy