Office Manager Duties for Dental Office - Excel

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					                     Columbia Dental Laboratory
                                Employee Job Description
Job Title:              Receptionist

Work Schedule:          40 hours per week

Salary Range:           $$$ per hour to start

Job Purpose:            Initial contact representative for Columbia Dental Laboratory. Processes in-
                        coming dental products from dental Clients and routes finished restorations
                        back to Client offices.

Essential Job Results:Honest, Trustworthy and Loyal to the lab manager/ owner.
                      Maintains confidentiality of Company and personal information.
                      Knowledge of Company administrative and clerical procedures.
                      Functional competence in MS office products.
                      Knowledge of quality service standards as they pertain to the dental community
                      Active listener and speaker to others to effectively receive and convey informati
                      Actively seeks or anticipates solutions in the daily operations of the dental lab.
                      Conduit for telephonic communication between the lab and client dental offices.
                      Communicates effectively with others in writing as indicated by the needs of the
                      Contributes to team effort by active participation and communication,
                      striving for excellence, providing world class customer service, and
                      helping to achieve department goals and related results; adhering to
                      company policies as outlined in the company handbook and related
                      memos; following all safety procedures.

Education, prior work   Effectively communicates pertinent information to other workers.
experience, and         Ensures all assigned work is completed.
specialized skill and   Understands the consequence of error
knowledge:              Mastery of Microsoft Office products

Physical environment/ Dental Laboratory setting, much of the day is spent sitting.
working conditions:



Revised by:             W. Enos    Date:        14 July 2007
Reviewed by:                       Date:
Approved by:            BJ Ji      Date:
 ia Dental Laboratory
oyee Job Description




epresentative for Columbia Dental Laboratory. Processes in-
products from dental Clients and routes finished restorations


 orthy and Loyal to the lab manager/ owner.
dentiality of Company and personal information.
Company administrative and clerical procedures.
 petence in MS office products.
 uality service standards as they pertain to the dental community.
and speaker to others to effectively receive and convey information.
or anticipates solutions in the daily operations of the dental lab.
 phonic communication between the lab and client dental offices.
 effectively with others in writing as indicated by the needs of the lab.
 eam effort by active participation and communication,
ellence, providing world class customer service, and
eve department goals and related results; adhering to
es as outlined in the company handbook and related
ng all safety procedures.

municates pertinent information to other workers.
igned work is completed.
e consequence of error
osoft Office products

ory setting, much of the day is spent sitting.




        14 July 2007
Columbia Dental Laboratory Personnel Evaluation Sheet
Position: Receptionist
                               Date of Hire:
1st Evaluation date:
Comments:


Evaluator:                     Employee:
2nd Evaluation date: 26 July 2007




Evaluator:                     Employee:
3rd Evaluation date:
Comments:


Evaluator:                     Employee:
Remakes:


Date         Doctor's Comments/Work performance observations
sonnel Evaluation Sheet




erformance observations
                    Columbia Dental Laboratory
                  Receptionist proficiency and skills tracking sheet
Employee Name:
Task #                               Task                                            Validator
                                                             nature and
  1 Greetstopersons entering establishment, determinesand providespurpose and
       refers specific destination, or answers questions                 information
       Greets persons on the telephone within the first two rings and determines
  2 nature and purpose and responds appropriately.
  3 Analyzes data to determine answer to customer or public inquiry.
  4 Records, compiles, enters and retrieves information, by hand or using
       computers.

  5 Prepares business correspondence for the laboratory owner.
  6 Files and maintains records
  7 Develops a working understanding of Dental terminology.
  8 Demonstrates computer literacy by establishing an excel spreadsheet and
       pulling a summary report

  9 Initiates the processing of dental impressions according to Company
       procedures.
                                                 indicating dates
 10 Utilizes MS Excel to post control recordsstatus of cases inof receipt or
       shipment of cases and the number and                        process.
       Operates Procera scanner
 11
                 Dental office clients          or request more information or
 12 Contactsmore processing timeto updatelaboratory manager's approval. to
       request                         with the

 13 Orders and receives dental laboratory supplies.
 14 Tags outgoing prosthesis pans before final quality checks are completed.
 15 Packages outbound dental prothesis for return to client offices after final
       inspection.

 16 Participates in housekeeping duties to maintain a clean and healthy
       workplace.

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Date

				
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