CONFIDENTIALITY REQUESTED AND APPRECIATED
Agoura Hills, California 91301
Messages: (949) 260-9704 • Cell: (818) 438-3633 • firstname.lastname@example.org
DIRECTOR OF OPERATIONS
Project Management ~ Internet-based Product Development & Launch ~ Team Development/Leadership
Business Development ~ Strategic Planning ~ Marketing & Territory Development ~ Sales Promotion
Organized and resourceful Operations Management Professional with extensive experience in business
operations, entrepreneurial ventures, marketing, business development and sales, and organizational development.
Extensive experience and success in identifying opportunities, developing concepts for startup businesses,
successfully launching, growing, operating and selling them. Hold a BA degree in Business Administration.
A driver of revenue and profit growth with a proven ability to assemble, train and lead high performing teams.
Well versed in application of technology to streamline business operations and optimize performance including
Internet-based product/services delivery and Software as a Service (SAS). Extensive web site development
ADDITIONAL KEY AREAS OF EXPERTISE
Forecasting Budget Development & Management Change Management
Account Maintenance System Design & Development Training & Mentoring
Customer Relationship Management Financial Planning Enterprise Resource Planning
EMPLOYMENT BACKGROUND AND ACCOMPLISHMENTS
WYMA, INC. - Agoura Hills, California January 2008 - Present
Advertising, promotions and publishing company.
President and Director of Sales and Business Development
Coordinate all sales, marketing, production and printing of Community Magazine, found in more than 100,000 homes
each month. Develop and maintain client relationships. Identify and penetrate target markets. Conceived,
implemented and maintain turnkey Internet-based marketing solutions to match client needs. Schedule and manage
art work, web printers, mailing houses and deliveries to insure on-time publication completion and delivery.
Developed and implemented new magazine advertising acquisition strategies resulting in 50% increase in active clients.
Developed and implemented a unique phone service allowing consumers free connection to restaurants in
designated markets; expanded the information base to 12,000 restaurants and sold the technology to a major,
much larger organization.
KUSH LA MAGAZINE - Agoura Hills, California March 2009 - September 2009
Popular lifestyle magazine with more than 250,000 monthly readers in California and Colorado.
Founding Publisher, Editor and Operations Manager
Developed concept for a new magazine and successfully launched publication. Responsible for entire operation, from
marketing, Internet presence, editorial concepts, graphics and advertising to printing and distribution. Engaged in
close supervision and leadership of teams of staff and freelance writers, and graphics artists. Direct responsibility for
all finance and accounting functions. Sold the magazine for a substantial profit.
Developed new business concept, started a unique niche publication and drove the enterprise to success with
more than 250,000 readers resulting in profitable sale of the magazine after only four editions.
RON DENNIS Page Two
EMPLOYMENT BACKGROUND AND ACCOMPLISHMENTS (Continued)
STANDFACTS CREDIT SERVICES - Chatsworth, California 1987 - 2007
Computer software company providing Software as a Service (SAS) credit information to banks and mortgage brokers.
Director of Operations and Vice President of Business Development
Directed and managed all day to day operations of a successful enterprise-level Software as a Service company. Led a
staff of 60 in 3 separate locations, including an 8-member team of programmers and network support professionals.
Managed all vendor and facility issues as well as network integration with clients and third-party systems. Managed all
facets of direct marketing planning and execution as well as business development and customer relations/retention.
Developed, implemented and managed processes and procedures for implementations and upgrades resulting in
introduction of 4 completely new systems over 20 years with no customer downtime.
Drove development and introduction of innovative software system resulting in rapid revenue growth and
positioning the company as third largest independent organization of its type in the country.
Developed and implemented processes to provide support to more than 10,000 clients using external client
network and multiple redundancies resulting in dependable 24/7 system availability.
Selected, trained, mentored and led a sales team of 5 resulting in revenue growth from startup to $10M annually.
CHATSWORTH ARENA SOCCER - Chatsworth, California January 2005 - October 2007
Arena soccer field hosting more than 40 soccer games weekly.
Primary driver of successful youth sports business startup. Managed all building construction and construction issues.
Provided management direction and leadership to a staff of 10. Managed all day to day business operations,
responsible for creating and implementing marketing strategies and business development. Managed all vendor
City of Los Angeles initially denied granting of a zoning variance to allow building a major sport facility;
spearheaded effort to develop a comprehensive information and marketing campaign resulting in obtaining
variance and ultimate construction of a building to house a successful new business.
BA, Business Administration, California State University, Northridge, California
Sigma Nu Fraternity – President
Microsoft Office: Word, Excel, Access, PowerPoint, Outlook
Windows: Vista, XP. Mac: OS X. Unix
KEY WORDS F OR OPTI CAL S CANNIN G
Territory Devel opm ent, Accoun t Main tenan ce, Sal es Adminis tratio n, CRM (Custom er Relations hip Man agem en t), Cus tom er Rel atio ns, Direct Sal es, N ew Accoun t Sal es, Field Liaison, S ales M anagement, Sal es Analysis, Distribu tor Rel atio ns, Sales Recruiting, Sales Pro motio n, Adv ertising, D evelop ment, Busin ess D ev elopm ent, New Product Intr oduction, Forecas ting, Planning, Marketing, Ad ministration, Market R esearch & An alysis, Strategic Alliances, P roduct M anag ement, Brand Man agem en t, New Product, Pricing, Packaging, Mer chan dising, Financi al Planning, Banking Relations, Cash M anagement, Insurance, Credi t & Coll ections, T axes, Inv estm en t, Cos t Con trol, Accounting, Budg ets, R eports, An alysis, Forecasti ng, Planning, Systems An alysis, Design, & D evelo pm ent, Mgt. Infor matio n Sys tems, Project Man agem ent, I nfo. Systems Upgrade, D ata Security, ERP (Enterprise R esource Planning ), Interface, Technical Supp ort, Co mputer Operations, Accoun ting Sys tems, Co mputer/Tel eco mmu nications, S ystems and Procedures, Trai ning, Supervision, Project Managemen t, Facili ties/Leases, S ecurity, Vehicl es/Fleet, Bran ch Openings, Real Es tate Site Sel ection, Purch asing & Dis trib., Program Planning, Public R elati ons, Co mmu nity Affairs, Gover nment Rel atio ns, Financi al Co mmu nity
Relati ons, Ass oci ation Relations, R esearch & Ap praisal, C orporate Publication s, Corporate I den tity, Recruiting, Training, Ev aluati on, Sel ecti on, Orientation, Comp ens ation, B en efits, Wag e & Rate An alysis, W ork Sch edule Con trol, Organi zatio n Planning & Dev elop men t, Recreation, S afety, Em ployee M entoring, Em ployee Co aching, Legislative Affairs