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          STATE OF TEXAS




Texas Department of Information Resources


         Data Center Services
       REQUEST FOR OFFER
               APPENDIX A


      DATA CENTER OVERVIEW


            MARCH 31, 2006




           Appendix A – Page 1 of 11
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Service Provider Guidelines
      This Appendix to the RFO contains specific information supplied by DIR for the Service
      Provider’s use when responding to the RFO.

Service Provider Instructions
1.   The Service Provider will not modify or change anything contained within this Appendix.
2.   The Service Provider’s response to the RFO should reflect the Service Provider’s complete
     understanding of the information contained in this Appendix. If the Service Provider has any
     questions regarding the content of this Appendix, the Service Provider should use the question and
     answer process described in the document titled “Instructions – Part 2 (Scope, Contact Information,
     and General Requirements)” of this RFO.




                                    Appendix A – Page 2 of 11
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                                             TABLE OF CONTENTS
1.0     GENERAL DESCRIPTION .......................................................................................................... 4
  1.1      Operations Functionality ............................................................................................................... 4
  1.2      Management Functionality ........................................................................................................... 5
2.0     EXISTING ENTERPRISE STATE DATA CENTERS PROFILE............................................ 6
  2.1      TxSDC Data Center ...................................................................................................................... 6
      2.1.1       TxSDC Background Operations ........................................................................................... 6
      2.1.2       ASU relationship with the TxSDC Operations ..................................................................... 7
  2.2      Austin Disaster Recovery and Operations Center ......................................................................... 8
3.0     HIGH LEVEL DATA CENTER PROFILE................................................................................. 8
4.0     HIGH LEVEL REMOTE PROFILE.......................................................................................... 10
5.0     DATA CENTER NETWORK TOPOLOGY/CONFIGURATION ......................................... 10
6.0     SYSTEM MANAGEMENT TOOLS .......................................................................................... 10
7.0     FLOOR LAYOUT OF MAJOR DATA CENTER BUILDING(S) .......................................... 11




                                                   Appendix A – Page 3 of 11
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1.0       GENERAL DESCRIPTION
The Data Center Environment for State of Texas is comprised of 31 locations. The core mission is to
provide infrastructure services and support, to enable cost efficiencies and to drive IT standards within the
Agency or across State of Texas’s global IT community. The Data Centers provide 24x7 on-site support.
DIR Customers manage multiple data centers, generally providing uninterrupted power services and in
some cases generators. The facilities also provide first, second, and third stage fire detection/prevention,
climate-controlled environment and independent cooling and heating. Access to the Data Center is limited
to critical personnel and monitored with card key access. All visitors must be escorted and sign in.
The State Data Center located in San Angelo is outsourced to Northrop Grumman Technical Services
Incorporated (NGTSI) and provides mainframe and server services to a variety of state agencies. As
noted in the table in section 2.0 of this document, other data centers in the state are managed
independently by the State Agency IT organizations.

1.1       Operations Functionality
         Provide and maintain Operational standards
         Monitor all backups and restorations
         Support and administer Job Scheduling
         Schedule daily backups
         Administration of special usage accounts (e.g.. Test)
         Fault and event management as required, according to SLAs
         Installation and configuration of system monitors
         Install and utilize IBM Tivoli Workload Scheduler
         Coordinate and participate in the operations disaster recovery plan
         Utilize Problem Management system for response, resolution and escalation of support issues
         Process Operational Change Management requests impacting Data Center devices
         Communicate with on-site support staff during an outage
         Handle internal business unit communication during an outage
         Perform low-end on-site software or hardware analysis in the event of software or hardware
          problem or event
         Provide off-hours on-call pager support and assistance during outages (on-site)
         Perform new printer setup, support, driver maintenance and management
         Perform upgrades to utilities, drivers as required
         Assist Technical Engineers with builds and installations
         Document Policies, standards, work instructions and guidelines
         Provide management and maintenance of DR Tapes, including checkout process
         Ensure adequate tapes are ordered in a timely manner
         Monitor reclamations to ensure tape availability
         Provide management of local attached storage
         Interface with Off-site storage Vendor to perform regular audit of material
         Maintain on-site presence for physical security policy
         Monitor remote Data Center environmentals
         Coordinate with facilities to supply adequate cooling, fire supp, and power
         Capacity planning related to data center facilities
         Provide options and make recommendations to project teams that interact with Operations
         Participate in data center expansion, new facilities, growth, and reconfiguration projects



                                       Appendix A – Page 4 of 11
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1.2       Management Functionality
         Development of annual operating plan within DIR and State Agencies
         Manage Cost Center activity including reconciliation and forecasting
         Provide variance reporting monthly
         Provide Strategic, Global policy, process and procedural direction on all aspects of the data center
         Collect and interpret availability metrics
         Hardware maintenance contract cost
         Provide cost benefit analysis for new technologies and processes
         Negotiate and manage Software license
         Manage hardware maintenance contracts
         Provide overall responsibility for Service Level adherence and improvement planning
         Assist in the creation of new SLAs
         Foster advanced Vendor Relationship Management
         Initiate and maintain Vendor selection and global contract management (3rd party software
          selection)
         Manage supplier relationships and provide a technical interface for suppliers
         Ensure DIR or Agency qualification standards are adhered to.
         Identify and execute group personnel policies and adherence standards
         Perform performance management functions including evaluations monthly and annually, staffing
          issues, and staff scheduling
         Drive Strategic improvement initiatives for more efficient and expansion of services
         Provide project management experience for defined Objective delivery for area of responsibility
         Provide technical leadership for all appropriate technology needs including new, additions and
          enhancements.




                                        Appendix A – Page 5 of 11
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2.0      EXISTING ENTERPRISE STATE DATA CENTERS PROFILE
DIR currently manages, through an outsourced management contract with NGTSI, two State Data
Centers:
      1. The San Angelo State Data Center (TxSDC) facility; and
      2. The Austin Disaster Recovery and Operations Center (ADROC).
The following sections provide an overview of the history of the centers, the DIR and agency
relationships in use of the facilities and the services provided.

2.1      TxSDC Data Center

2.1.1        TxSDC Background Operations
The TxSDC exists as a state data center to provide computer services for state agencies. State agencies are
required to use computer resources at this center to the fullest extent possible. Current legislation requires
DIR to continue to use the San Angelo facility for any consolidation efforts and as a primary facility. The
automated systems and support provided by the center allows the agencies to concentrate on core business
objectives.
In 1993, DIR and Angelo State University (ASU) entered into a joint partnership to plan, design,
construct, and implement a joint-use building to house new classrooms, microcomputer labs, and faculty
offices for the Math and Computer Science Departments of ASU and to house a State Disaster Recovery
Facility and Operations Data Center - the TxSDC for the State of Texas. The planning and design was
completed in 1994. The construction phase began in December, 1994 and was completed in December,
1996. The Center became operational in December 1996. It is the newest data center owned by the State.
ASU served as the managing partner for the design and construction phase, in its capacity as the issuer of
construction bonds and owner/co-occupant of the joint use building. DIR has been the managing partner
of the third floor of the building. The TxSDC is designed to coexist securely with university classroom
and offices on the first and second floors. TxSDC solely occupies the third floor of the three (3) floor
building on the ASU campus in San Angelo, Texas.
Currently 13 State of Texas agencies use the TxSDC. The TxSDC provides mainframe (OS/390) and
server (Unix, AIX, Solaris, Win2000) environments. Additionally, the center provides hosting services to
a limited amount of collocated equipment for the TexasOnline and Integrated Eligibility and Enrollment
(IEE) systems that are owned and operated by DIR and its HHSC operations partners respectively. The
collocated equipment will not be in scope for the RFO, however, hosting services for Texas Online will
need to be continued. The long term location of the IEE equipment will continue to be evaluated during
the RFO process
In addition, the DIR Telecommunications Division uses the facility to house WAN equipment supporting
statewide data networking services for the State and carrier equipment installed at TxSDC to support
contracted telecommunication services under TEX-AN. Carrier equipment at the facility include:
      1. Verizon local access SONET equipment supporting an OC-12 SONET ring to carrier facilities;
         and
      2. AT&T (formally SBC) equipment for the statewide TEX-AN contract dedicated to the State of
         Texas. This equipment includes Cisco 8850 ATM switches supporting the statewide ATM



                                       Appendix A – Page 6 of 11
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          network and the Cisco Internet Services Gateway (ISG) equipment supporting the statewide 211
          VoIP network and other VoIP services.

2.1.2 ASU relationship with the TxSDC Operations

During the past ten years, ASU has worked closely with DIR and NGTSI, the existing Service provider at
the TxSDC, to ensure that ASU data center service requirements align as closely as possible with those
services already provided by NGTSI to other customers using the data center. It has been ASU’s intent to
minimize any special needs or unique requirements in an effort to help NGTSI maximize the economies
of scale available in a consolidation data center and thus reduce costs for all DIR Customers utilizing
TxSDC services. ASU believes the service exchange strategy put into place as part of the partnership with
DIR over the past ten years ago has played a key role in the success of the data center by leveraging
collective strengths to lower costs and improve services for all data center customers.
The services provided by the Service Provider to ASU and from ASU to the Service Provider are outlined
below. The services are exchanged as part of the data center partnership and on-going relationship with
DIR. This strategy is part of the framework of the partnership created since the data center was brought to
the ASU campus.

2.1.2.1          TxSDC Data Center Services Provided to ASU

NGTSI currently provides hardware, operating system’s software and support, disaster recovery,
operation support, system administration, production control, and change/problem management for all
ASU Administrative Applications. These Administrative Applications include an integrated system
comprised of student, financial aid, finance, HR, Alumni, the University Portal, and other support and
ancillary applications. Some of these applications are currently on a mainframe and some are on
distributed servers. By the time the current TxSDC contract expires, the mainframe will be out of service
and all applications will have been migrated to the server environment.
All backups of production systems are performed by NGTSI. An annual disaster recovery test is
performed on all production systems, by restoring these backups to an offsite location and then
connecting to that location from campus and going through a test plan.

2.1.2.2          ASU Services Provided to the Data Center

The TxSDC utilizes 22,000 sq. ft. of raised floor and 7,500 sq. ft. of additional office space on the third
floor of the Math and Computer Science Building. Another 5,400 sq. ft. of space is utilized to house UPS
batteries and generator equipment in the basement of the facility. Physical support of this office space is
provided by ASU in the following areas:
                   Elevators Support & Maintenance, includes freight elevator
                   Fire Alarm Support & Maintenance
                   Fire Extinguishers & Maintenance
                   Roof & walls and physical door locks, excluding Card key locks 3rd floor
                   Pest control
                   Plumbing work, including pipes into basement
                   Design approval for structural changes
                   Yard services
                   Cut Floor tiles, i.e. carpentry work




                                       Appendix A – Page 7 of 11
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                  Security Services, building and parking
ASU owns the following equipment while NGTSI provides ongoing maintenance
               HVAC and CRAC units
               UPS and Battery devices
               Chilled and heated water pumps
               Diesel Generator
               Automatic Transfer Switch (ATS) Gear, 2 units
               Chillers – 2 units on roof
               Security System Component for 3rd floor and basements, Andover units
               Security Camera System
               Water Detection under floor

2.2     Austin Disaster Recovery and Operations Center
The Austin Disaster Recovery Operations Center (ADROC) was constructed in 1988 with the intention of
offering a Cold Site Facility for the State of Texas. In 1989 the Information Resources Management Act
(IRMA) was passed by the Texas Legislature which created the DIR. That Act gave DIR the
responsibility for providing disaster recovery services for the State agencies through this facility. In 1989
DIR also became responsible for the operations of the Information Services Division (ISD) that had been
operated by the General Services Commission. The ISD was migrated into the ADROC in 1990.
Until 1994, DIR provided IT services for several state agencies. In 1994, all the services provided by DIR
through the ADROC were outsourced and NGTSI was selected as the Service Provider to operate the
ADROC. In 2001, the contents of the existing ADROC contracts were moved under the Master contract
for the TxSDC. Currently both the ADROC and TxSDC data centers are under the same contract.
Currently 14 State of Texas agencies use the ADROC for data center operations.
A significant portion of the ADROC has been repurposed to facilitate the implementation of a
consolidated network operations center (NOC) and security operations center (SOC) managed by DIR.
Therefore, the current data center operations in production at the ADROC will be required to participate
in the consolidation activities into the final selected consolidated State Data Centers. Continued use of the
ADROC is not a permanent option. The in-scope equipment and services provided at the ADROC will
need to be included in the Transition Plan, along with the other agencies, as part of the consolidation.
A portion of the ADROC will continue to be available for cold-site recovery, remote hot-site operations,
remote hot-site testing. Agencies are the only entities eligible to use the ADROC in their contingency
planning strategies. Sixteen agencies currently have Memorandums of Understanding (MOUs) with DIR
as part of their recovery strategies. These MOUs and other aspects of the ADROC will be further
considered during this procurement process.

3.0     HIGH LEVEL DATA CENTER PROFILE
The facilities listed in the Table below are the places that DIR and DIR Customers will require
management services from the Service Provider. A few of the facilities are candidates for the Service
Provider to consider as part of the DIR Consolidated Data Center facilities. This consolidation would
occur based on the Service Provider’s Transformation Plan (see Instructions Part 4, Section 6) with input
and coordination with the DIR Customers. In addition to the TxSDC described in Section 2, the following




                                       Appendix A – Page 8 of 11
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          facilities should be considered, but are not required to be used as part of the permanent DIR Consolidated
          Data Center solution:
              1. The Winter’s Complex data center facility; and
              2. The Office of Attorney General (OAG) data center facilities at Promontory Point.
          DIR is completing data center assessments of these two facilities, along with the TxSDC, to determine
          current status of the facilities. These information will be included in the Data Room for this procurement.


          The data centers below while called “data centers” may not actually have staffing associated with the space.
          Once the Service Provider takes over the space listed below the agency cannot make any changes within
          the space without coordinating with the Service Provider. Logical security/access will be controlled by
          the Service Provider, but coordinated with the agency. The Service Provider will be responsible for
          electric, LAN drops, change management, and floor placement of equipment.

                                                                                                Total
                                                                                      Total
                                                             App         Utility                Used
                                                                                     Raised
                                                           Servers      Servers                Raised     Security   Environment
     Location Name               Agency          City                                 Floor
                                                              at           at                   Floor     Access       Controls
                                                                                     Square
                                                           Location     Location               Square
                                                                                      Feet
                                                                                                Feet
ADROC                           Various       Austin           54            9        16066      12094      High         High
Austin Headquarters              TABC         Austin           18            20        2155       2155      High         High
Brazos St.                      TSLAC         Austin           22            16         639        447      Low          Low
Brown-Heatley                  DARS, TYC      Austin           63            56        3171       3098      High        Medium
Building A                       TCEQ         Austin          230            60        6700       6700      High        Medium
Camp Hubbard                    TXDOT         Austin          143            83        8870       8870      High         High
Central Services Building        TBPC         Austin           20            10        None       None      Low          Low
E.O. Thompson State Office
Building                        TDLR          Austin           7             9          280        240    Medium        Medium
East Anderson Lane             THECB          Austin           60            29        6000       5195     High          Low
Hobby Bldg                        TDI         Austin           14            19        None       None     High         Medium
ITD Headquarters                TDCJ          Huntsville       12            36        4787       4787     High         Medium
Metro Center                      TDI         Austin           32            24        None       None     High         Medium
Promontory Point             OAG, OAG-CS      Austin           44            78       13720      12720     High          High
Rudder Bldg                      SOS          Austin           17            14        2000        200    Medium         Low
Shoal Creek                     TDCJ          Austin           2             23         954        954     High         Medium
Springdale                       TWC          Austin           2             7          400        400     High          Low
                              GLO, TDA,
Stephen F Austin Bldg           TWDB          Austin           73            77          103       103      High        Medium
                                              San
Texas State Data Center          Various      Angelo          107             38      22062       8539      High         High
TPWD Headquarters                TPWD         Austin           84             67       2428       1711      High         High
TWC Annex Bldg                    TWC         Austin           49            122      13282      13282      High         Low
                               PUC, RRC,
William B Travis Bldg             TEA         Austin          199            87        9172       5282    Medium         Low
William P Clements Bldg         OAG,DIR       Austin           49            79        None       None     High         Medium
                              DSHS, HHSC-
Winters                            E          Austin          577            299      50686      42352      High         High




                                                 Appendix A – Page 9 of 11
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4.0     HIGH LEVEL REMOTE PROFILE
DIR Facilities have a very large number of remote sites that are associated with this RFO. A remote
might be a rural office in Wink, Texas to a wiring closet in a State owned office building in Austin,
Texas. The support for a particular remote site currently may come from a state employee whose primary
job function is something other than I.T. On the other hand some remotes may have a full time equivalent
associated with required I.T. functions. In the remote environment the logical security/access will be
controlled by the agency and coordinated with the Service Provider. Any changes to access, electrical,
LAN drops, etc. will be coordinated with the agency. See Exhibit 7 for remote inventory in this RFO.

5.0     DATA CENTER NETWORK TOPOLOGY/CONFIGURATION
See Exhibit 18 for an overall Network Topology that supports the DIR Facilities mainframe and server
environment.

6.0     SYSTEM MANAGEMENT TOOLS
DIR Facilities own and operate a multitude of system management tools. The objective over time is that
the DIR Facilities would become more standardized on tools sets. The future goal is to have unified tools,
processes, and procedures in place so that technology can ultimately automate both operations and
security management all the way to the endpoints. The following systems management tools are examples
of those used to maintain the State of Texas computing environment:

 Tool                               Description
                                    Used to proactively and reactively monitor server and application health and alert the
 BMC Patrol
                                    enterprise command center of abnormalities
                                    Used to provide an enterprise level ITIL compliant solution that offers integrated
 Computer Associates Service Desk
                                    incident, problem and change management.

                                    Used to provide hardware level management for HP ProLiant, Integrity, and HP
 HP Insight Manager                 9000 servers; HP BladeSystems; and HP StorageWorks MSA, EVA, and XP
                                    storage arrays.

 HP Openview                        Used to provide Enterprise IT management solutions.
 Measureware
                                    Used to provide a collection point for real-time monitoring of CPU utilization, disk I/O,
                                    process counts and disk capacity.

                                    Used to provide real-time monitoring of CPU utilization, disk I/O, process counts and
 Glance plus pack
                                    disk capacity
 Online JFS and LVM                 Used to provide file system and volume management for HPUX
 Network Node Manager               Used to manage network nodes.
                                    Used to monitor network health factors such as errors, utilization, availability, latency,
 Concord eHealth
                                    capacity and bandwidth.
 Mercury SiteScope
                                    Used to monitor web applications using URL sequence monitors. Alerts the enterprise
                                    command center or abnormalities.
 RedAlert                           Used to monitor web applications from outside of State of Texas’s outermost firewall.




                                          Appendix A – Page 10 of 11
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 Tool                           Description


 Tivoli Service Desk
                                Used to provide a Service Desk tool that supports the Incident, Problem, Change and
                                Configuration Management processes.

 Tivoli Event Console           Used to correlate and alert on automated events being fed into Tivoli Service Desk.
 Hiplink                        Used to page support resources in conjunction with Tivoli Service Desk
 Mercury Loadrunner             Used to perform stress testing on web applications.
 Precise                        Used to monitor and tune Oracle databases.
                                Used for Windows server and workstation remote access; software distribution;
 Microsoft SMS
                                hardware, software and application inventory reporting and auditing.

 Repliweb                       Used to manage file transfer and replication for applications throughout enterprise
 NetIQ WebTrends                Used for web analytics.

 ISS Real Secure Intrusion      Used to monitor and discover malicious intrusions into the State of Texas computing
 Detection                      environment.

 Symantec Security Services     Used to externally monitor and maintain the intrusion detection systems.

 jProbe                         Used to investigate Java processes to aid in web application development.

 DB Artisan                     Used to database tuning and administration.

 Veritas Storage Foundation /
                                Used for file system and volume management for Solaris.
 Foundation Suite




7.0       FLOOR LAYOUT OF MAJOR DATA CENTER BUILDING(S)
Data center floor layouts, where they exist, will be made available in the Data Room.




                                      Appendix A – Page 11 of 11

								
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