Canadians in SHAPE - A Survival Manual

Document Sample
Canadians in SHAPE - A Survival Manual Powered By Docstoc
					Canadians in
  SHAPE:
 A Survival
  Manual




   2010/2011
       EUROPEAN                BELGIAN         BELGIAN FIRE            SHAPE
      EMERGENCY                 POLICE                              International
                                                    &
        NUMBER                                  AMBULANCE           Military Police
                                 101
            112                                      100            065.44.3334
     (Like 911 in Canada)


  PADRE            Any Emergency          POISON              SHAPE              SOCIAL
                  in SHAPE or For        CONTROL             CANADIAN            WORKER
065.44.6030            English            CENTRE           SUPPORT UNIT
    Or                Assistance                                              0049.2451.71
                                       (02)345.4545         065.44.5814           7309
0032.492722        065.44.3333
    686


                            MEMBER’S MILITARY ID NUMBER

                        _______________________________________________


                             HOSPITAL NEAREST MY HOME


          ___________________________________________________


                              HOSPITAL PHONE NUMBER


                            ______________________________


          CLOSEST NEIGHBOUR WHO SPEAKS ENGLISH / FRENCH


    ___________________________________________________________
    NAME                                 ADDRESS                           TELEPHONE



         PHONE NUMBER OF AN EMERGENCY VET NEAR MY HOME



                ____________________________________________


                                                                                      2
Table of Contents

Canadian Military Family Resource Centre
How to Reach Us...............................................................................................7
Programs & Services ........................................................................................7
Advisory Committee .........................................................................................8
Camp Canuck ....................................................................................................8

Canadian Community
Personnel Support Program ..............................................................................9
Canadian Store .................................................................................................9
Maple Leaf Room .............................................................................................9
Canadian Events ...............................................................................................9
Canadian Post Office ........................................................................................9

Health Care
Canadian Medical Clinic ...................................................................................11
Canadian Dental Clinic......................................................................................11
General              ....................................................................................................11
How to Obtain Medical Care.............................................................................11
Pharmacy Services ............................................................................................11
Optometry/Ophthalmology................................................................................11
Immunisation ....................................................................................................11
Local Hospitals..................................................................................................12
Using Belgian Health Care Facilities ................................................................12

Identification & Other Cards
SHAPE Identification Card ...............................................................................13
American Identification Cards...........................................................................13
Belgian Resident Card.......................................................................................13
Important Reminder...........................................................................................13
Belgian Driver’s License...................................................................................13
SHAPE Driver’s License...................................................................................13
Canadian Driver’s License ................................................................................14
International Driver’s License ...........................................................................14
Gas Cards            ....................................................................................................14

Education
Schools              ....................................................................................................15
Language Instruction .........................................................................................15
Adult Education.................................................................................................15




                                                                                                                              3
Travel
SHAPE Travel Group........................................................................................16
SHAPE Trips & Tours.......................................................................................16
Places to get Travel Information .......................................................................16
AFRC’s……......................................................................................................16
Travel Tips          ....................................................................................................16

Local Services
Garbage Services at your House........................................................................18
Garbage Facilities..............................................................................................18
Animal Care ....................................................................................................18
Ambulance            ....................................................................................................18
Communication .................................................................................................18
Radio & Television............................................................................................19
Insurance            ....................................................................................................20
Local Shopping..................................................................................................20
Catalogue Shopping ..........................................................................................21
Military Shopping..............................................................................................21
SHAPE Flea Markets ........................................................................................21
Market Shopping ...............................................................................................21
Value Added Tax (VAT)...................................................................................21

Transportation
Driving in Belgium............................................................................................22
Auto Parts & Service .........................................................................................22
Vehicle Registration ..........................................................................................23
Airports             ....................................................................................................23
Bus Travel           ....................................................................................................23
Taxis                ....................................................................................................23
Trains               ....................................................................................................24

Customs, Traditions & Helpful Hints
Belgian Customs & Traditions ..........................................................................25
Helpful Hints ....................................................................................................26

Services at SHAPE Shopping Centre
Alteration Tailor ................................................................................................27
Banking Machine (ATM) ..................................................................................27
Barber and Beauty shops ...................................................................................27
Bookstore……...................................................................................................27
GB Carrefour ....................................................................................................27



                                                                                                                              4
Dry Cleaning ....................................................................................................27
Flower Shop... ...................................................................................................27
Home Centre Hardware Store............................................................................28
Optical Shop ....................................................................................................28
British Post Office .............................................................................................28
Recycling depot                .........................................................................................28
Rendez-vous Snack-bar .....................................................................................28

Other Services at SHAPE
Child & Youth Services.....................................................................................29
Child Development Centre ................................................................................29
School Aged Services........................................................................................29
Tween & Teen Centres......................................................................................29
Arts and Crafts Centre .......................................................................................30
Dining on SHAPE .............................................................................................30
Auto Skills Centre .............................................................................................31
Fortis Bank          ....................................................................................................31
Barber Shop ....................................................................................................31
Bookstore            ....................................................................................................32
Churches             ....................................................................................................32
Cinema               ....................................................................................................32
Performing Arts Centre .....................................................................................32
Total Gas Station ...............................................................................................32
Library              ....................................................................................................33
Pizza Bowl           ....................................................................................................33
Post Offices ....................................................................................................33
Rationed Items Store .........................................................................................33
Recreational Facilities .......................................................................................34
SHAPE Community Life Magazine ..................................................................34

Services at Chievres
Barber and Beauty Shops ..................................................................................35
P-Xtra               ....................................................................................................35
Commissary ....................................................................................................35
Dry cleaning ....................................................................................................35
Main Exchange (PX) .........................................................................................35
Food court           ....................................................................................................35
Kennel services..................................................................................................36
Laundromat ....................................................................................................36
Library              ....................................................................................................36
Recreation Centre ..............................................................................................36



                                                                                                                              5
SATO travel agency ..........................................................................................36

Conversion Tables
Women’s Clothing ............................................................................................37
Men’s Suits & Shirts .........................................................................................37
Children’s Clothing ...........................................................................................38
Bras                 ....................................................................................................38
Women’s Footwear ...........................................................................................39
Men’s Footwear.................................................................................................39
Children’s Footwear ..........................................................................................40
Belgian City Names...........................................................................................41
Travel Glossary .................................................................................................41
Temperature Conversion ...................................................................................42
Measurement Conversion..................................................................................42

Useful Websites .....................................................................................43




                                                                                                                              6
CANADIAN MILITARY FAMILY RESOURCE CENTRE-SHAPE
The CMFRC offers programs and services designed to enhance the quality of life of the civilian and
military community and to contribute to the overall effectiveness of the Canadian Forces.
The CMFRC is accountable to the Director of Military Family Services (DMFS), which is part of a
larger program called the Military Family Services Program (MFSP)
The MFSP vision: Confident, capable and resilient families in a supportive Canadian Forces
community.
The MFSP mission: To promote and facilitate community-based military family services that
strengthen Canadian Forces families and communities.

HOW TO REACH US
1D Pluton, Apt. 1-2 7010
SHAPE Casteau Belgium
Telephone: 065. 44.5962
From Canada: 001.32.65.44.5962
Director: 065.44.6012
Fax: 065.31.2597
Email: mfrc@skynet.be

Hours of operation:
Monday thru Thursday 0800-1630
Friday 0800-1530

PROGRAMS & SERVICES

Child and Youth Development and Parenting Support
Activities and Initiatives for Children & Youth
Parent/Caregiver Education and Support
Emergency Child Care
Emergency Respite Child Care
Casual Child Care

Prevention, Support and Intervention
Education and Prevention
Self Help Groups
Assessment and Referral
Short-Term Intervention and Crisis Support

Family Separation and Reunion
Outreach, Information, Support and Assistance to CF Family Members

Personal Development and Community Integration
Welcome and Community Orientation
Information and Referral
Employment and Education Assistance
Personal Growth and Development
Second Language Services

Some of the activities offered under our programs
Youth groups and programs
Volunteer Opportunities
Computer Room and Internet access
Youth and Children’s Room
Activities and Initiatives for Children and Youth
Emergency Child Care


                                                                                                     7
Welcome and Community Orientation
Employment and Education Assistance
Personal Growth Development
Weekly Coffee Breaks
Belgian Cultural Program
Second Language Services
Information and Education Assistance
Adult Programs and Services
Resource Library
Travel Library
DVD Library
Loan Cupboard
Deployment Support

CMFRC ADVISORY COMMITTEE
The CMFRC Advisory Committee (AC) ensures the community’s needs and wishes are adequately
represented when decisions are made. At the CMFRC, the AC plays a role in the effective planning,
delivery and evaluation of CMFRC-SHAPE services offered at the centre.
The Advisory Committee is comprised of at least 51% volunteer civilian spouses of full-time serving
CF members, is supported by a CO’s representative, and is nominated and appointed by the CF
community served by the CMFRC.
The AC meets once a month where its members discuss the business of the CMFRC.
Once a year, the committee holds an Annual Community Forum, when all Canadian community
members are encouraged to attend.

CAMP CANUCK
Camp Canuck is a camp run by the CMFRC during the summer months. The camp is a terrific activity
for primary school age children. Each week has its own program, supervised by mature and
experienced group leaders with activities, special events and trips designed to take advantage of what
our region of Belgium has to offer. Registration normally begins at the beginning of June.




                                                                                                      8
CANADIAN COMMUNITY
PERSONNEL SUPPORT PROGRAMS (PSP) Support Unit Bldg first floor,
Telephone 065.44.5963
PSP Programs at SHAPE include retail sales at the Canadian canteen and souvenir shop which carries
Canadian products, military fitness testing, recreational programs, and information on chalet rental and
trip draws on behalf of the European Fund.
Hours of Operation:
Monday-Friday 0800-1200 & 1300-1630

CANADIAN STORE Support Unit Bldg first floor, Telephone 065.44.5963
Open to everyone at SHAPE and carries goods familiar to Canadians as well as Canadian souvenirs.
Hours of Operation:
Monday-Thursday 1100-1400
Friday 1100-1700

MAPLE LEAF ROOM Support Unit Bldg, first floor, Telephone 065.31.4249 or 065.44.5963
This room is used for various support unit functions and is available for community members to book.
Hours of Operation:
Friday 1530-2000 for TGIF

CANADIAN EVENTS
The Canadian community here at SHAPE holds numerous events on both a weekly and annual basis.
Some of these events include:
    • TGIF: happens every Friday from 1530-2000 hrs at the Maple Leaf Room, to help celebrate
        the arrival of another weekend.
    • Terry Fox Run: Every year the Canadian community honours this brave young man by
        holding a Terry Fox run here at SHAPE. The event in the past has been met with enormous
        success, raising thousands of euros which are donated to cancer research here in our host
        country. Volunteers from the Canadian community are always needed to help organize and
        run the event.
    • Thanksgiving: Since the Belgian people do not celebrate Thanksgiving, the Canadian
        community takes it upon themselves to make sure that we all enjoy a festive meal. More
        detailed information is released close to Thanksgiving.
    • Canada Day: The Canadian community here at SHAPE holds Canada Day celebrations every
        year. Normally, the celebrations consist of numerous activities held over the course of the day.
        Activities are arranged for all members of the family.

CANADIAN POST OFFICE Bldg 102, room 102, Telephone 065.44.4395 and 7903
Full postal service is provided to Canadian Forces Personnel and dependents, Canadian teachers and
Canadian civilians at SHAPE. Money orders are available in Canadian dollars (limit $999.99),
American dollars (limit $999.99) and British Pounds (limit 50 pounds). Charges are in euro and the
current exchange rate is used.
Services are the same as any post office in Canada and include:
a) Locked individual mail boxes, accessible 24 hours a day, 7 days a week,
b) Sale and cashing of money orders,
c) Letter and parcel mailing.
d) Special Services including; registered mail, Xpress Post and cash on delivery.
The SHAPE address from Canada:               The SHAPE address within Europe:
Rank and Name                                Rank and Name
Slot # XXXX                                  CFSU(E) Det SHAPE, Slot # XXXX
PO Box 5048, STN Forces                      CFPO 5048
Belleville, ON, K8N 5W6                      B-7010 Casteau
                                             Belgium
Hours of Operation:
Monday-Thursday 0830-1030, 1100-1300, 1400 -1600. Friday 0830-1030, 1100-1300, 1400 -1500.
Special Services available Tuesdays and Fridays.




                                                                                                       9
Delivery from Canada via courier services
If you have a delivery coming from Canada by courier services (UPS, FEDEX, etc.) requiring a civic
address (number & street name), the following is the address you should provide to the sender:
(Your name)
PO Box 5048 STN Forces
Canadian Forces Postal Unit
Building 348, 15 Westwin
CFB Trenton
Astra, ON
K0K 3W0
TEL: (613) 965-2237
The Postal Unit in Trenton will accept the parcel and will redirect it to CFPO 5048. Please specify the
delivery has to be made during regular working hours to ensure that the Postal Unit in Trenton is open.
Also make sure that the parcel meets postal regulations for weight and dimension or it will be refused.




                                                                                                     10
HEALTH CARE
CANADIAN CLINIC Bldg 504, Telephone 065.44.5959
The Canadian doctor’s office has a ‘Sick Call’ Monday through Friday from 0800-0930 hrs except on
Thursday. Other hours are by appointment only unless it is an emergency. For a regular appointment
with the Canadian doctor, you can call 065.44.5959. For further information see the “Patient
Information Handbook” given to you by the Canadian Clinic on your HHT.
Hours of Operation:
Monday-Friday 0800-1200 & 1300-1630
Sick Parade: Monday-Friday (except Thursdays) 0800-0930

CANADIAN DENTAL CLINIC Telephone 065.44.5885
There is a Canadian dentist and dental assistant on the international dental staff. Regular check-ups and
dental treatments are available and free to the military and family members. For Sick Call, report
between 0800 - 0830 hrs, and between 0800 - 1000 hrs on weekends. Regular appointments are to be
booked through the Canadian Dental office 065.44.5885.
Hours of Operation:
Monday-Friday 0800-1200 & 1300-1630
Sick Parade: Monday-Friday (except Thursdays) 0800-0900

GENERAL
Limited medical services are provided by the SHAPE Health Facility (SHF). The SHF offers
Optometry, Ophthalmology, Physical Therapy, Preventive Medicine, Laboratory, X-ray, and Pharmacy
services. Patients who require care beyond the scope of the SHF will be referred to local health
facilities.

HOW TO OBTAIN MEDICAL CARE
For routine appointments with the Canadian physician contact the Canadian Clinic at 065.44.5959. It
may not be possible to see the Canadian physician or another physician of your choice on short notice.
For life-threatening emergencies, contact the Belgian ambulance service by dialling 100 on your
telephone or go directly to your nearest local hospital emergency room. French translators are available
24 hours a day to provide liaison with the 100 service only at the Ambroise-Paré hospital.

PHARMACY SERVICES Telephone 065.44.5819
Over-the-counter drugs such as Aspirin, Tylenol, cold medicine, etc., are available free of charge from
the pharmacy at SHF once you attend the Self Care course. To register for a course, contact Central
Appointments at 065.44.5821. Most medications prescribed by your physician are also free of charge
from the SHF pharmacy. If the medication or equivalent product can not be provided by the SHF
pharmacy, it must be purchased on the economy at the patient’s expense. Military members will be
reimbursed by DND. Dependents may claim through PSHCP (formerly GSMIP). Note that if you see a
Belgian doctor, you can only take your prescription to a Belgian pharmacist. BELGIUM
PRESCRIPTION REFILLS – on your prescription label, the last phone number is a 24-hours/7 days a
week refill line.

OPTOMETRY/OPHTHALMOLOGY
Appointments can be made for eye tests through central bookings at 065.44.5820 or 5886. Glasses are
not available from the optometry clinic at the SHF. Military personnel send their original bill to the
Canadian Physicians Assistant (PA). Civilians and dependents send claims to PSHCP. Please see the
Canadian PA for further details on policy for eyeglasses and entitlement.

IMMUNISATION
Everyone arriving at SHAPE must possess an up-to-date record of immunisations. Present all your
international vaccination certificates at the time of immunisation. If you receive a short-notice posting,
it is possible to receive vaccinations at SHAPE.
Pre-school children must have up-to-date vaccinations and you must bring your child’s immunisation
record with you in order to utilise the facilities at the SHAPE Child Development Centre (daily and
drop-off childcare). The schools will expect school age children to have their immunizations up-to-date
upon enrolment or ASAP.




                                                                                                       11
LOCAL HOSPITALS
Mons:                               Mons:                       Baudour :
Hôpital Ambroise Paré,              Clinique St-Joseph          Clinique Louis Caty,
Boulevard Kennedy 2                 Ave Beaudoin                Rue Louis Caty 136
065.39.2111                         de Constantinople 5         065.76.8111
                                    065.38.5511

La Louvière:                        Haine St-Paul:              Hornu:
Centre Hospitalier Tivoli,          Hôpital de Jolimont         Centre Hospitalier du Grand Hornu
Avenue M. Buset 34                  Rue Ferrer 159              Route de Mons 63
064.27.6111                         064.23.3011                 065.71.3111

Soignies:
Centre Hospitalier de Soignies
Blvd.Roosevelt17
067.34.8411

Ambroise Paré Hospital: SHAPE patient Liaison Office is on the 4th floor 065.39.2912. The staff is
available 24 hours/day (On call between 2400-0800).
Clinique St-Joseph: 065.38.5694. SHAPE patient Liaison Office is open between 0800 & 1200 on
week days (After 1200, you may call the central desk 065.38.5511 and they will try to contact someone
from Ambroise.)
Ask for this service when you require services from a local hospital.
Please contact our SHAPE Patient Liaison representative located at Ambroise Paré Hospital upon your
arrival at any hospital if you need assistance, or additional information. Please call 065.39.2111 and ask
the operator to contact the SHAPE Patient Liaison. The Liaison person may be with a patient but will
return your call as soon as possible. If you do not receive a return call in 10 minutes, please repeat the
call to confirm the message.

USING BELGIAN HEALTH CARE FACILITIES
Language
French is the working language in hospitals in the Mons area. SHF maintains lists of physicians and
dentists in the local area who speak English. Ask at SHAPE for a liaison person to assist you.
Privacy
Europeans are less concerned than Canadians about personal privacy. When attending a Belgian facility
for an examination or a test, you may wish to pick up a paper gown at the SHF before your visit.
Admissions
All patients who require admission to hospital will be referred to Belgian health care facilities. This
medical care is of a very high standard, but support services are not what you would expect from a
Canadian hospital. Bring along your own pyjamas, slippers, house coat, thermometer, towels, Kleenex,
toilet paper and personal articles, drinking water and Belgium phone card. All hospital stays will be
closely monitored by the Canadian Doctor and PA. Please do not bring personal valuables.
Medical Equipment
Crutches, wheelchairs and other medical equipment can be signed out for military members and their
dependants at SHAPE when required. However, this is not the case for a visitor. For further
information, contact the Canadian PA
Medical Insurance
For more information please check the Public Service Health Care Plan. You can also find more
information on the Web site at:
http://www.tbs-sct.gc.ca/hr-rh/bp-rasp/benefits-avantages/hcp-rss/hcp-rss_e.asp




                                                                                                       12
IDENTIFICATION & OTHER CARDS
SHAPE IDENTIFICATION CARD
This will most likely be the first card that you receive upon your arrival at SHAPE. This is the card that
will allow you access onto SHAPE and also access to a variety of other services.

AMERICAN IDENTIFICATION CARDS
Canadians have the opportunity to get both a USAREUR/USAFE installation pass and a USAREUR
privilege and identification card. Both of these cards are extremely useful. They allow you access to
Chièvres support unit base, which is about 25 minutes from SHAPE. At Chièvres you can find most of
the comforts of home. An added bonus about the USAREUR/USAFE installation pass is that it allows
you to get on to American military bases across Europe, which can come in handy when traveling.

BELGIAN RESIDENT CARD
A Belgian resident card is required for all long term residents (excluding military personnel). An added
bonus about this is that having a Belgium resident card allows you the opportunity to get a Belgian
drivers license.

Important reminder to all Canadians who drive in Europe!
Both members and spouses are required to have a SHAPE driver’s license. In order to obtain this, you
must have a valid Canadian provincial driver’s license and you must follow the SHAPE driver’s
education course. Your Canadian license has to remain valid for the entire time that you’re posted to
SHAPE.
The SHAPE license is valid everywhere in Belgium. However if you decide to drive outside of the
country, the military member will also require an international drivers license for Europe (good for
three years), which if expired, can be obtained at Bldg 220, room 108. You will need the following:
     • 16 € in cash.
     • 2 Passport size photos (available at SHAPE registration office Bldg 210)
     • Your SHAPE ID Card & SHAPE driver’s license
If you’re a spouse and will be driving outside of Belgium, you are required to have a Belgian driver’s
license. Even if you don’t plan on driving outside of the country, it’s a good idea to have it, as it has no
expiry date and is good for life. This can be obtained at Bldg 220, room 108. You will need the
following:
     • 16 € in cash.
     • 2 Passport size photos (available at SHAPE registration office Bldg 210)
     • Statement of residence from SHAPE registration office, Bldg 210, ID card section
     • Your SHAPE ID card & driver’s license
     • Your Belgian ID card
If you have any question you can contact the Canadian transport section at extension 065.44.5644

BELGIAN DRIVER’S LICENSE
To obtain a Belgian drivers license you must first be in possession of a Belgian resident card.
Additionally to obtain a Belgian drivers license you must also have a valid Canadian drivers license.
There is no examination process required to obtain this card (as long as you have a valid Canadian
driver’s licence) and it is valid for life. There is a small registration fee associated with it. The exact
amount depends on what district you live in. Prices generally range from 10-20€.

SHAPE DRIVER’S LICENSE
SHAPE driver’s license is required for all permanent SHAPE residents (including military personnel).
To obtain this license, a proficiency test must be passed. The test is divided into two parts. One
involves sign recognition and the other is scenario analysis. Both tests are administered during a
daylong training seminar. The morning consists of lessons about the particulars of Belgian driving and
the afternoon is when the two tests are taken. If you happen to fail one of the tests, you only need to re-
do the test you failed and not the whole process. A study guide can be picked up when you register for
the tests. Dependents that turn 18 while in Belgium and have never been issued a Canadian driver’s
license prior to posting to SHAPE can obtain a driver’s license in Belgium however it is very expensive
and complicated. Dependents who already have a permit prior to posting to SHAPE can drive in
Belgium upon reaching the age of 18.



                                                                                                              13
CANADIAN DRIVER’S LICENSE
A valid provincial driver’s license is required for the duration of your posting to Belgium. Some
provinces will not let you renew your license more than six months before the expiry date. If you are in
that situation, you must contact the transport section at the CFSU(E) Det Casteau two months prior to
the expiration of your permit, and they will notify your respective province to request a driver’s license
without photo.

INTERNATIONAL DRIVER’S LICENSE
An International driver’s license is valid for 12 months or 3 years from date of issue and is not valid in
the country of issue. It is required for Canadian military members driving outside of Belgium when not
on military tasking. It is available from:
     • The CAA Office in your home city in Canada (12 months)
     • The Driver’s License Testing Office (3 years) in Building 220, 065.44.3603
Documents required for an International license are SHAPE ID Card (for SHAPE serving members) or
Belgian ID Card (for civilians and dependents), SHAPE Driving License which must be valid and 2
passport format photographs.

GAS CARDS
Gas cards may be purchased in the Headquarters Bldg 102, Telephone 065.44.3355. They are also
available in the Restricted Items Store.
Hours of Operation:
Monday-Friday 0930-1245 & 1400-1630 (closes at 1530 on Friday)




                                                                                                       14
EDUCATION
SCHOOLS
The SHAPE International School Telephone 065.44 + extension listed below
American Elementary        5718            Canadian School               5985
American High School       5747            German School                 5705
Belgian Elementary         5707            International Kindergarten 5723/5739
Belgian High School        5708/5709       British School                5285
Registration Office        4329
The SHAPE International School provides for approximately 2600 pupils from various NATO
countries represented at SHAPE. School facilities include a cafeteria, infirmary, gymnasium, SHAPE
sports field and swimming pool. The SHAPE School is divided into several sections:

a) Two Belgian sections for elementary and secondary students of all nationalities. Lessons are given
in French and follow the Belgian curriculum.
b) Two American sections (elementary and secondary)
c) One Canadian section (elementary, grade 1 to 8) Ontario curriculum
d) One British section (elementary)
e) Two German sections (elementary and secondary)
f) One Italian section (elementary)
g) One Norwegian section that offers supplemental lessons to Norwegian students regularly enrolled in
other sections of SIS.
h) One International Kindergarten for 2 ½ to 5 year old.
Canadian children may attend the International Kindergarten on SHAPE (or the American
Kindergarten if they are 5 by October). Children may attend mornings only in the International
Kindergarten but staff prefers that 5-year-olds stay the entire day. Instruction is in the French language.
There is busing available for 5 year old and older except Wednesday at noon when the parent must pick
up the child when school finishes. You may send your child to Belgian schools beginning as early as
two and a half years of age. You must go to the school and fill out an application form.
School Bus Office Bldg 710, room 102, Telephone 065.44.4013
All parents of children requiring school bus transport for the following academic year must register
with the International School Bus office. The minimum age for children to travel on SHAPE school
buses is 5 years.
Hours of Operation:
Monday-Friday 0915-1115, 1330-1430 & 1600-1700 (Closed June 29 until 31 July)

ATTENTION: The Belgian law does not require drivers to stop when a school bus is stopped.
Therefore, warn your children to pay extra attention when crossing the road after getting on and off the
bus.

LANGUAGE INSTRUCTION
SHAPE Language Center, Bldg 211, Telephone 065.44.4971
This centre offers language instruction in many different languages. Further details are available at the
language centre or in the SHAPE Community Life Magazine.
Hours of Operation:
Monday-Friday 0830-1700
CMFRC Second Language Training (SLT)
The CMFRC offers basic language instruction to military spouses. Further information is available at
the CMFRC.

ADULT EDUCATION SHAPE Education Centre in Bldg 212, Telephone 065.44.3467
There are many courses and programs available at SHAPE, through correspondence, universities
(Masters programs available), and independent studies. The CMFRC also has some reference books on
distance education.
Hours of Operation:
Monday-Friday 0830-1700




                                                                                                        15
TRAVEL
SHAPE TRAVEL GROUP Bldg 303, inside Trips and Tours office, Telephone 065.79.4903 or
065.87.4714
SHAPE travel group is a group of volunteers from many countries who research, plan, organize, and
lead trips for all SHAPE and NATO members, their families and guests. They are a non-profit
organization which offers most of their trips on week days. For a listing of all the different trips, please
visit their desk, send an email to SHAPETravelGroup@hotmail.com or check the SHAPE Community
Life Magazine.
Hours of Operation:
Wednesday & Friday 1100-1300

SHAPE TRIPS & TOURS Bldg 303, Telephone 065.44.3884
SHAPE Trips & Tours operates under the Morale and Welfare Branch and offers various trips
throughout the year. Some are day trips, some weekends while others are week long planned vacations.
Current listing of trips can be found in the SHAPE Community Life Magazine.
Hours of Operation:
Monday-Friday 0900-1600

PLACES TO GET TRAVEL INFORMATION
• Carlson Wagonlit travel office is in the main Headquarters building. Train and plane schedules and
   bookings, ferry information and bookings for a variety of day and longer trips are available.
• Sato Travel Agency , Chièvres 068.65.7119
• The SHAPE Travel Group 065.79.4903 or 065.87.4714 and SHAPE Trips and Tours 065.44-3884
   are open to the entire SHAPE community and are advertised in the SHAPE Community Life.
• The Canadian Military Family Resource Centre has a travel library with numerous travel books
   that are available to be borrowed by any Canadian.
• Local Tourist offices (e.g. in the Grand Place in Mons)

AFRCs
The US Armed Forces Recreation Centers (AFRCs) provide accommodation, sports equipment, expert
instruction and sports facilities for all types of activities, plus sightseeing tours and children’s
programs. The AFRC programs and facilities are open to Canadian military personnel and their
dependents. The current addresses and telephones of Central reservations for the AFRCs is posted in
the Wednesday edition of the “Stars and Stripes” newspaper (www.estripes.com).

TRAVEL TIPS PASSED ON BY CANADIANS
1.   Use tourist offices to book accommodation in advance for your next stop for the night. City-
     run agencies close at 1800 hrs.
2.   Inexpensive accommodation does not always provide the same facilities that you would find
     in a modern North American motel/hotel, e.g., private bath and toilet can add substantially to
     the cost of the room.
3.   Wash cloths are seldom available in European hotels so bring your own and buy a kit of travel
     adapter plugs for electrical appliances and take it with you when travelling.
4.   Never leave any car unlocked.
5.   Never leave any valuables in the car - even in a locked car.
6.   Regular car insurance does not cover theft of goods from a car.
7.   Theft of cars, car radios, cameras is common.
8.   Buy extra insurance coverage when skiing to cover your liability if you injure another, if
     transportation is needed back to SHAPE, or if long-term hospitalisation is required.
9.   International Association for Medical Assistance to Traveller’s, (IAMAT) 188 Nicklin Road,
     Guelph, Ontario, N1H 7L5 can provide you with a list of English-speaking doctors around the
     world.
10.  Check newspapers like the Tribune-Herald for specials offered by the airlines at different
     times of the year. If you use the Internet to book your travel, two good websites for
     economical last minute travel deals are www.libertytv.com and www.travelstreet.com. Ryan
     Air (www.ryanair.com) and brusselsairlines.com also often offers very cheap flights but you
     need to book quickly (do not delay as prices go up just as quickly as they came down!) Go to
     the Dusseldorf Airport (Germany) on a Friday afternoon and take any holiday that comes up
     on the board.


                                                                                                         16
11.   Leave your gas ration card and other ID cards that are not necessary with the family member
      who is staying home or in a secure place.
12.   Remember to keep medication in the original container to prevent Customs problems.
13.   Border crossings, Town Information Centres (I) are useful for current information on local
      events.
14.   If you have no garage, park your car at SHAPE while away.
15.   “Bed and Breakfasts” (gites, agrotourisme, chambres d’hôte, zimmerfrei) are a great way to
      meet people. Look for Formula One Hotel (inexpensive accommodation chain of hotels in
      Europe – without private bathrooms) and ETAP hotels (slightly more costly but includes
      private bathroom).
16.   For Switzerland, Austria and the Czech Republic, you require an autoroute permit which can
      be purchased at the Mons Touring Secours, Rue d’Havré. Depending on the country, the
      permit can be for a period of one year, one month or one week.
17.   CULTURAL RESERVATIONS: 02.275.1111. The FNAC in Brussels is the office or centre
      for reservations for cultural events in Belgium, concerts, museums or special expositions.




                                                                                                17
LOCAL SERVICES

GARBAGE SERVICES AT YOUR HOUSE
Garbage and recyclables are picked up at your curb just like in Canada, however for your garbage and
recyclables to be picked up, they need to be placed in the appropriate standardized bags. Depending on
your commune, these bags can be purchased at the GB on SHAPE, at local stores, or at the Parc des
Conteneurs in your village. Don’t throw your garbage/recycling bag receipts away because you can be           Deleted: ai
reimbursed for the cost by taking your receipts to the housing office. It is important to note that if your
garbage men come knocking on your door within a couple of days of the Christmas holiday, they are
looking for their holiday tip which is customary in Belgium. Normally a couple of Euros does the trick
or a “Festive” bottle.

GARBAGE FACILITIES
Only certain recyclable materials can be placed at your curb. Also recyclable materials may be picked
up on alternating weeks (i.e. your plastics one week, paper the next). If you are ever doubtful of what to
do just look at what your neighbours have placed at their curb. To recycle heavier materials such as
corrugated cardboard, there is a recycling center located on SHAPE beside the GB. This facility
accepts a greater range of recyclable materials. Furthermore, if you need to get rid of grass clippings,
leaves and things of that nature, there are regional recycling facilities where you can drop off yard
waste. These facilities are free and are open Monday – Saturday. Hours vary. The one that is located
closest to SHAPE is in Jurbise just after the bridge.

ANIMAL CARE
For a list of recommendations to local vet and kennel services, come see the CMFRC rolodex or ask a
fellow Canadian pet owner who they use.

AMBULANCE For life threatening emergencies call 112.
There are various levels of ambulance services from resuscitation to transport. If you only speak
English, you can call SHAPE International Military Police 065.44.3333. Your emergency will be
evaluated and the appropriate ambulance dispatched.

COMMUNICATION

Telephone numbers
Coming to Europe for the first time, one of the first differences you may encounter is trying to use the
telephone. Telephone numbers within Belgium are six or seven digit numbers prefixed by a three-digit
area code. If you want to call another country within Europe from Belgium then a country code gets
added to the beginning of the number. Finally to call back to North America from Belgium an
international operating code gets placed before the country code. A list of all the country and
international operating codes can be found in the front of your local phone book. Below is a quick
example:

     065.12.3456               0033.65.12.3456            001(613).123.4567           011.32.65.12.3456




  This is how you             This is how you              This is how you             This is how you
    dial a local               call a number              call Canada from               would call
  number within                within Europe               within Europe.               Belgium from
     Belgium.                 (ex. in France)                                             Canada.
                              from Belgium.
Telephone/Internet service
To get a telephone installed in your house you need to get in contact with Belgacom. There are two
ways that you can do this. Either go to their downtown main office on Rue de la Chaussee 42 just off
the Grande Place in Mons, or you can go to the Belgacom Teleshop located in Room 106 of building
210 on SHAPE, to begin the installation process. Belgacom offers long distance phone plans as well as
Dial up or ADSL Internet services. When you go to see them they will arrange a time when one of their
technicians will come by your house to set up your phone and internet. Be warned that you will


                                                                                                        18
normally have to wait 2 to 3 weeks between the time when you sign up and when a technician comes to
your house to install your phone.
Local Calls: English Directory Assistance is 1307 for Belgian numbers for a minimum cost.
International Calls: An international call is one placed to another country. Instructions and international
codes for different countries are found in the front of the phone book. It is more expensive to call
collect than to call person to person, both local and Canadian, and it is particularly expensive to receive
a collect call. It is more expensive to call Belgium from Canada than vice versa.
International phone cards can be purchased at gas stations, bookstores, GB-Carrefour, etc.
Directory Assistance for a foreign number, dial 1304 (A charge applies).
Telegrams dial 1325
Internet: The main Internet service is through Belgacom. Talk to your representative when installing
your phone.

Telephone Books
If there is not a telephone book in your house when you arrive you will have to go to the Main Office -
Rue de la Chaussée 42, Mons, to request one. Phone books are delivered to your door at the beginning
of each year. The telephone book is a good source of information. The front lists service information as
in Canada, and the back lists subsidized or free phone numbers. There are no page numbers in the
‘yellow pages’. To use the Pages d’Or, you must find the ‘topic’ number in the index and refer to items
listed under that section by topic number. The topic or section number is at the top right of each page.
For instance, hotels are under topic # 1915.

Canadian Phone Book
You should have received a Canadian phone book in your welcome package when you arrived. It has
all the phone numbers of Canadian community members. This phone book is published annually and
normally distributed in September. If you did not receive one upon your arrival, you can see the
Commanding Officer’s Administrative Assistant or call 065.44.5632.

Pay Phones
Pay phones operate similarly to those in Canada but most use plastic phone cards. You can choose to
use your bank card with a special Proton feature that can be loaded at the bank machine or to purchase
a ‘local’ phone card at the SHAPE bookstore, the Belgian Post Office or Fina Stations. The cards are
reusable and have a magnetic band, which is read and debited with each phone call until all the tax
units are used. Each country has its own cards. Payphones that accept coins are rare.

RADIO AND TELEVISION

Television
Television in Belgium offers a selection of different European channels from such countries as the
Netherlands, France, Luxembourg, Germany, Spain, Italy and England.
Reception varies from area to area. In Europe, television works on PAL and SECAM systems. Your
landlord must give permission for a roof antenna or satellite dish. Cable-equipped homes receive more
stations. The Housing Referral Office can provide information on cable distribution in the listed homes.
If the house you select is without cable, your landlord may be willing to share the cost of installation.
To find out which company provides cable for your area, find your location (or district) under
“Teledistribution” in the ‘yellow pages’. Waiting time is approximately one month for a new
installation. Your landlord must be present to supervise the work if it is a completely new installation.
The cable company will not install new wiring at your request only.
There are multi-system TV’s available at the US PX at Chièvres and the GB-carrefour at SHAPE.
Purchase a set which receives all 4 systems - PAL 1 & 2, SECAM and NTSC.
TV schedules and/or TV listings are available in the local GB-Carrefour and SHAPE HQ bookstores,
British Education Centre (bldg 309) and in the Stars and Stripes for the various TV systems.
VCRs
If you have a North American VCR (NTSC) and it is 110V- 60 cycle, it cannot be used in Belgium
without a transformer because of the different electrical voltage. North American recorded video tapes
will not work with European VCR’s or vice versa. Multi-system VCRs are available on the economy or
at the PX.




                                                                                                        19
DVDs
You can purchase a multi-system DVD player at the GB-Carrefour or at the PX. Ask the salesperson at
the GB-Carrefour on SHAPE to de-zone your DVD player so that you can watch either American or
European movies. Occasionally, a DVD will not work on a de-zoned machine.
Radio
The American Forces Radio Network (AFN) Europe has a studio at SHAPE. AFN radio programs are
broadcast in English around the clock on 104.2 FM. The SHAPE facility also transmits in stereo 24
hours a day on 106.5 FM.
The Canadian Forces Network (CFN) is broadcast from Brussels and can be tuned in at 100.5 FM in
your car and your home. Signal strength varies widely from one community to another. Radio Canada
International (RCI) is available if you have a short wave radio.
British Forces Broadcasting Service (BFBS) Radio SHAPE is broadcast around the clock on 107.6 FM.

INSURANCE

Medical Insurance
For more information please check the Public Service Health Care Plan. You can also find more
information on the Web site at: www.tbs-sct.gc.ca/pubs_Fpol/hrpubs/tb_F862/pshc_e.html.

Car Insurance
Automobile insurance is compulsory in Belgium and must include unlimited liability against damage or
injury to third parties. Rates are based on engine horse-power, the vehicle’s current value, and your
driving record.
Legal assistance coverage provides for the cost of legal representation in the courts of law. It is strongly
recommended that the member have this option because a high proportion of accident cases are settled
in the courts. Belgian Law requires that each vehicle carry “An Accident Report Form”, available from
your Insurance Agent, and that it be replaced if used.
There are cyclical incidents of car theft and vandalism in this area. Take precautions to protect your
vehicle. The fire-extinguisher, the first aid kit, reflective vest and red emergency triangle are
mandatory.
Your sponsor can provide you with further insurance details.

Household & Contents
The SHAPE Housing Office rental contract requires tenants to insure against fire and water damage to
the rented premises. This is the minimum requirement. The tenant and the owner must both insure the
property. There are cyclical incidents of theft/vandalism against SHAPE families. When away from
home, the SHAPE Gendarmerie offers a home surveillance service if you submit a form and a written
request.
Family liability (public liability) covers damage to the general public caused by you or your family.
Pets are included because the owners of animals are responsible for the damage they do. If you employ
home help (occasionally employed person) you are required by law to insure that person against
accidents at work in your home and en route to and from your home.
Be sure to check with your agent concerning your garage or shed. If they are not attached to your
house, they are not automatically covered under your policy. Speak with the insurance agent to make
sure your policy covers you and your family adequately.

LOCAL SHOPPING
As a general rule, store personnel in the Mons area speak French. In the northern areas of Belgium you
will encounter Flemish. In large cities or busy markets, it is wise to carry your money, ID cards, credit
cards and cheques in a money pouch under a sweater or jacket and take precautions with your valuables
at all times.
The sign “entrée libre” on a door means that you are welcome to browse inside. In very exclusive shops
you may not see the “entrée libre” on the shop door and should not go inside without a specific
purchase in mind.
On entering a store (especially the smaller shops) it is customary to greet the shopkeeper with
“Bonjour” (Good Day) and on leaving an “Au revoir et Merci” (Good Bye and Thank you).
Stores like GB-Carrefour, Sarma, C&A, Inno, Cora and the Base Exchanges allow merchandise
returns, but some stores will not refund money and instead may issue credit notes ( 'un bon'). In the
case of sales items, the purchase is considered final. Remember in all cases to keep your receipts.
Many department stores in the area expect you to bag your own purchases. In some cases, the store



                                                                                                        20
provides no bags. Many shops will ask if the purchase is a gift and will wrap it at no cost or a counter
may be supplied with wrapping paper and ribbon for you to gift wrap your purchase.
You will find that many small shops close over the lunch hour and for the month of August, but that,
too, is variable. In the Netherlands, stores are closed only in the mornings on Mondays. In Germany
stores close for the day at noon or 1400 hrs on Saturdays, except for the first Saturday of the month
when they generally close at 1800 hrs (They also stay open all day Sunday for the four weeks before
Christmas).

CATALOGUE SHOPPING
There are several outlets for shopping by catalogue. Ask your sponsor and other Canadians to share
their catalogues.

MILITARY SHOPPING
For shopping at any military base (NATO, American, Canadian, or British) you are required to have in
your possession a valid NATO identification card. In Belgium we are permitted, with our Canadian ID
card and a yellow Commissary ID card, to use the facilities at Chièvres Air Base only.
CANEX - NATEX (Canadian)
These are located in Germany at Geilenkirchen NATO Air Base. This store supplies clothing, shoes,
toys, giftware and sporting goods. It has a grocery outlet selling Canadian products.
AAFES Base Exchanges (American)
These are located extensively throughout Germany. Other bases are located in Italy, Spain, Turkey, the
Netherlands and Greece. These stores respond to a wide range of shopping requirements. Note that
many dual voltage (110V/220V) appliances may be purchased through AAFES.

SHAPE FLEA MARKETS
The last Sunday morning of the month from May to September, a flea market is held in the industrial
area parking lot on SHAPE. This is open to the public at 0800 hrs but to SHAPE ID card holders from
0600 hrs. Only SHAPE ID card holders can have selling privileges. It’s best to go about 0630 hrs, as
the public will crowd in at 0800 hrs.

MARKET SHOPPING
Local markets are held in and around the Grand Place of every town. Vendors set up stalls to sell their
wares. Almost everything can be purchased at the marketplace - hardware, antiques, fresh fruit,
vegetables, meats, fish, flowers, spices, cheeses, clothes, shoes and even some animals. The most
common hours are from 0800 - 1200 hrs although some may be in the afternoon. For a current listing
of markets, come in to the CMFRC.

VALUE ADDED TAX (V.A.T.)
Purchases of goods and services in Belgium are subject to TVA. The amount of the tax depends on the
item to be bought or the service rendered. Members of SHAPE pay VAT on the purchase of goods
outside of the SHAPE stores. If the retailer has paid VAT on his goods then, by law, it is necessary for
the customer to pay the VAT. It is possible to get the VAT reimbursed on certain items. Ask at
CFSU(E) Det SHAPE for details on the procedure.




                                                                                                       21
TRANSPORTATION
DRIVING IN BELGIUM
   • Motorway speed limit 120k/h,
   • Open road 90k/h
   • Town 50k/h
   • Alcohol limit-0,8 g per litre of blood or 0,35 mg per litre of exhaled air
   • Minimum driving age 18
   • Seatbelts are mandatory
   • In case of emergency, you are required by law to have a warning triangle in your vehicle, fire
      extinguisher, first aid kit and a reflective vest.
   • Motorcyclists must wear helmets and always use their headlights.
   • Languages. Belgium has two official languages: French and Flemish. Depending on what
      region you’re in, the language of road signs will change, as will the names of most towns (e.g.
      Mons = Bergen). Be aware of this when planning a trip.

AUTO PARTS AND SERVICE

Online sources for auto parts:

http://www.autopartscanada.ca/

http://www.autopartsway.ca/
The prices are good. Free shipping over $75.
Canadian $$$

http://www.autopartseh.com/index.php
The eh says it all.

http://www.autopartsonlinecanada.com/
Very comprehensive parts source for almost every make/model. Usually very competitive prices and
reliable shipping. Count on 7-10 days to reach SHAPE. Because it is located in Canada, no customs to
worry about!

http://www.passatworld.com/forums/
Outstanding online forum for VW Passats. Excellent source to help solve technical problems and do-
it-yourself tips.

http://www.bmwe30.net/
Online forum for older BMWs (88-91 3 series). Not as comprehensive as the VW but nevertheless
useful.

Sources in Belgium for auto parts and service:
Gil Auto Pièces : Rue Nouvelle Chasse 55, 7012 Jemappes 065.82.2460
    • Specialises in VW/Audi. Best prices in area if not in Belgium. Most of the time, competitive
         and sometimes better than US online parts sources, plus immediate availability (or
         occasionally within 24 hours).

Auto Deknudt
Zone Industrielle de l 'Europe, 12
7900 Leuze-en-Hainaut
Tel : ++32(0) 69/66.96.00 | Fax : ++32(0) 69/66.96.01 | parts@autodeknudt.com
A wrecking yard / Recyclers in Leuze
Mostly European / Asian cars but some North American vans / cars .
Very Big Place.
The place has a “you pick it” yard. Ask for Pierre. He speaks English.,




                                                                                                  22
SHAPE Auto Hobby Club
   • Rent service bays (with or without lifts) for 5 Euros / hour. Normally self-serve/help but the
      resident mechanic will help you with advice and help if asked. They will also mount tires,
      align headlights and do a complete pre- CT inspection. Worthwhile to investigate for minor
      jobs, e.g, oil change, filter changes, etc. No auto parts available but they do supply tools when
      you rent a bay. They plan to move in December 2009 to Chièvres, so we will see whether the
      services will remain the same once they are on the US base.

Chievres PXtra
    • Auto parts dept – Usually good prices on tires, oils, fluids, etc. Auto parts can be special
        ordered (e.g. brakes, mufflers, shocks, etc) but expect 1-2 weeks for delivery. Be aware of
        prices, as they can be substantially higher than other sources especially for non-American
        cars.

Auto 5
    • Belgium auto parts chain (like Canadian Tire but much smaller). When on sale, their parts
       and tools are worth investigating. Decent prices for routine services (tire repair, battery
       installation, brakes, muffler, etc)

ADB – Auto distribution (Desvilliers) 065.88.1290
   • Located opposite Media Markt in Jemappes (7012). Good alternative source (vice the
       dealers) for urgently required parts as they can often special order parts within 24 hours.

Speedy : Rue des Viaducs 318, 7020 Nimy 065.36.3031
    • Located down the big hill from SHAPE after the under-pass. Good service, no waiting,
        reasonable prices and they will always give you a binding estimate.



VEHICLE REGISTRATION Bldg 210 Telephone 065.44.5147
You may drive your vehicle with your national license plates until you receive your new plates. You
must apply for SHAPE registration at the Vehicle Registration Office (VRO) in building 210, room
109 within seven days of your vehicle's arrival in Belgium. You will need your SHAPE ID card, your
SHAPE driver’s license, your green proof of insurance card as well as the chassis identification of the
vehicle and a Belgian address. If your vehicle is 4 years old or older you will also need to have an
inspection certificate from the Contrôle Technique.
Belgium customs laws restrict the use of a SHAPE registered vehicle to the Military member and those
dependents residing at the same Belgium address. In other words, visitors from Canada or elsewhere
are not permitted to use your SHAPE registered vehicle.
Vehicles registered abroad and imported into Belgium by SHAPE members for their own use or for
their dependents can be granted exemption from duty and Value Added Tax (VAT) and can be
imported without an importation license.
When you intend to buy a new or second-hand vehicle in Belgium, we advise you to visit VRO
SHAPE. VRO will provide you with all necessary information and required documents. Note that to
buy a new vehicle in Europe that has Canadian specifications you could wait months to receive it and
the makes available are very restricted. You can find more information on the Internet site under
Transport Canada.

AIRPORTS
The closest major airports to Mons are: Zaventem - Brussels; Charleroi; Charles de Gaulle - Paris; and
Schipol - Amsterdam. All are connected to Mons by a good train service.

BUS TRAVEL
There are local and regional buses but long trips by bus (i.e., Mons to Brussels) are not practical
because the trains are more efficient. Bus schedules (horaires) of each region can be obtained at the Bus
Office, the TEC, which is located across the road from the Mons railway station. Tickets can be bought
from the bus driver.

TAXIS
Taxis can be very expensive as you pay for the trip to your destination and then for the taxi to return to


                                                                                                       23
home base. It is best to try to agree on the price before you begin your ride. Tips are included in the
price.

TRAINS
There is a wide range of trains in Europe that vary from rural trains to high speed bullet trains. Belgium
railways www.b-rail.be control all standard trains in Belgium. You can get to just about any point in
Belgium on these trains. European trains are fast, punctual, comfortable and reasonably inexpensive.
Move quickly but with care when entering and exiting the trains, especially in small stations as the
trains can require exiting via steep steps and move out pretty quickly. You may need to be prepared to
push the exit button on the nearest door when you have arrived at your stop if you are the only person
exiting at that location, so watch carefully for your stop.
There are numerous high speed train services available. Generally high speed trains run only a few
times per day and only between major cities. Thalys is a high speed train service that runs between
Amsterdam and Paris with stops in Brussels and also in Mons. The rapid train Eurostar runs between
London via the Eurotunnel (called the “Chunnel”) from Lille, France with connections from Belgium.
In Belgium, your ticket is validated on the train. In France, you are required to validate your ticket at a
vending machine before boarding the train. A round trip ticket is same day return. There are special
rates for a student under 26, a family of 2-7 persons or a group of 7-30 persons. Tour agencies provide
tickets at special rates, Eurorail passes and special seasonal excursion tickets.
Railway Station Phone Numbers
Mons 065.32.2586                       Brussels Stations          02.555.2525
Soignies 067.55.1340                   Jurbise                    065.22.9550




                                                                                                          24
CUSTOMS, TRADITIONS & HELPFUL HINTS
BELGIAN CUSTOMS AND TRADITIONS
   • One of the most obvious customs in Belgium and many European countries is frequent
      handshakes. It is customary to shake hands on greeting an acquaintance and again when,
      having finished your conversation, you are ready to leave.
   • Another form of greeting is a kiss, not full on the lips but a peck (a “bise”) on each cheek for a
      total of three. The number varies depending on the nationality (in France you give four, in
      Belgium three, and one for close friends).
   • The usual greeting is in French - “bonjour” or “bonsoir” in the evening. As you walk down the
      street even strangers may exchange a greeting with you. If not “bonjour” then just “Madame”
      and a smile. On departing “au revoir” is customary, even in stores.
   • Eating out at a restaurant is considered a great pleasure. Meals take time so if you want to eat
      quickly at lunchtime, select the dish of the day (plat du jour). After the meal, expect to wait
      20 to 45 minutes for the bill, often you must ask for "l'addition". The tip is usually included ,
      “service inclus”, unless specified.
   • Generally speaking, dogs are very popular in Belgium and most restaurants welcome them.
      You may also see them in stores, always accompanied by their owner. They are not welcome
      in the larger stores; check the signs at the entrance.
   • A small tip is expected for the person keeping the washrooms clean in a restaurant, public
      place or hotel. If there is no attendant present, you may find a plate on a table and a sign
      telling you how much to leave.
   • If you are invited for a meal at a Belgian (or other nationality) home, a small gift is
      appropriate. A bottle of wine or alcohol is not usually given in this instance as they might be
      in Canada. Rather, a gift of flowers or an interesting gift from Canada is best. Never take
      chrysanthemums. These flowers are used almost exclusively for graves. On November 1, All
      Saints Day, the Belgians take mums in beautiful floral wreathes, to the cemetery to tend the
      graves.
   • Europeans do not tend to line up for service as much as Canadians although occasionally an
      attempt is made. If you are in a public place, take note of whom you follow and wait for your
      turn.
   • Christmas is generally considered a family holiday but cards and good wishes go to Belgian
      friends on New Year’s Eve and Day.
   • People who serve you regularly, e.g. garbage men, postmen, count on you to offer a small
      New Years gift of money along with good wishes and a handshake. About €3 per person is
      customary and more if special services are rendered during the year.
   • The date for the beginning and end of Daylight Savings Time is different than in Canada. The
      “fall back” time change occurs the last Sunday of October each year and “spring ahead” is on
      the last Sunday of March.
   • On May 1st, Labour Day in Belgium, it is the custom to give sprigs of lily of the valley flowers
      as a good luck wish and you will see them for sale on street corners.
   • Most countries enjoy one great festival. Belgium celebrates many. The one Mons is most
      famous for is the “Ducasse de Mons” which ends with the procession of the Golden Chariot
      pulled by white horses followed by the re-enactment of the battle between St. George and the
      Dragon on Trinity Sunday. The greatest of all the Belgian carnivals is the one held in the town
      of Binche. It lasts for three days, from Sunday through Tuesday (Shrove Tuesday) culminating
      on that day in the “March of Gilles”. People toss blood oranges (their pulp and juice is red) to
      or at bystanders, so be prepared to either catch or duck!
   • Door to door salespersons must carry an identity card with their picture and signature on it. It
      is a license to peddle. If they do not offer it, ask for it.
   • Most written contracts are self-renewing unless action is taken to break them.
   • Belgians consider a horseshoe a symbol of good luck and quite often have one mounted on the
      grill of their car; however, unlike Canada, the horseshoe is mounted with the toe up.




                                                                                                    25
HELPFUL HINTS
   • Odour hints for bathrooms - try VANISH Super Strength Pine Scent. It hangs inside the toilet
     bowl. For drains pour ½ cup of baking soda into the drain followed by ½ cup of vinegar. Let
     this sit for a couple of hours or overnight. Rinse this down with hot water. If this is done on a
     weekly basis it will cut down on odours and soap scum/bath oil build up in the drains.
   • Keep a small amount of change handy for public washrooms.
   • Never leave home without an umbrella. Keep a spare in the trunk of the car.
   • Calcium deposits in kettles can be dissolved with vinegar. Fill the kettle with vinegar or a
     powder available at the Carrefour and let it sit overnight and the calcium will dissolve. Rinse
     before use. An alcohol based, anti-calcium solution is also available at the Carrefour. This is
     especially good for the build up on faucets.
   • SOMAT is the dishwasher detergent recommended for use without a water softener.
   • There is a recycling depot for clothes, paper, metal, plastic, glass and batteries next to GB
     SHAPE. You will also find big round containers on street corners in the local community.
   • Carry various ID cards with you at all times. They are needed to get into shopping centers at
     Chièvres and into SHAPE and to make purchases at GB SHAPE stores. Together with ration
     cards, they are needed to buy alcohol, gasoline coupons and cigarettes. You are required to
     carry your Belgian ID card and produce it if requested. A notification of change of address
     must be made at the SHAPE Gendarmerie office. If you lose any of your ID cards you are
     required to notify the SHAPE Gendarmerie office immediately.
   • Keep photocopies of all important documents, e.g. charge cards, passport, licenses, etc. This
     will give an accurate list of account numbers in case of loss or theft.
   • Europeans write the number one with an up and down stroke and it looks like a seven. The
     number seven is written with a stroke through the stem.
   • In Europe the entry level of a building is the ground floor or rez-de-chaussée and the first level
     above the ground is the first floor, not the second floor as it would be in Canada.
   • Since burglaries are common in the area, some SHAPE members keep valuables, e.g., coin
     collection, jewelry, etc., locked in a safe at SHAPE when away from home for any length of
     time. There are safety deposit boxes at the bank.
   • PASSPORT PHOTOS: Photo Barré, 116 rue du Village (Grand Place), 7390 Quaregnon, tel.
     065.78.3450
   • It has come to our attention that several Canadians have had some difficulty with their animals
     being attacked during walks in their neighborhoods. The Gendarmerie say that dogs do not
     have to be on a leash in Belgium but must be under the control of their owner and the owner
     may let it run free. If you and/or your pet is attacked, seek medical help to establish what the
     injuries are. In the case of the pet, a vet should be consulted immediately. This is to document
     injury and obtain expert medical opinion regarding rabies risk. Then you can take one of two
     courses of action: you can notify the Gendarmerie and they will give the owner a warning; and
     if more serious, you can file a formal complaint and sue the owner for damages. All dog
     owners in Belgium should have insurance in case this occurs.
   • It is common practice in some communes to issue residents with poison, to reduce the
     incidence of vermin (both rats and foxes). The placement of this poison is not regulated, and
     for this reason, people are warned not to allow their dogs and cats to explore at will. Dogs
     have died as a result of discovering poisoned bait in the forests around their home. If your pet
     is the type to eat anything interesting, keep it under control.
   • BELGIUM LAW ON DRIVING UNDER THE INFLUENCE OF ALCOHOL: The laws are
     very strict and provide severe penalties for those who violate them. An alcohol concentration
     over 0.22 mg alcohol/l breath is punishable by a fine of €125 to €2500. An alcohol
     concentration over 0.35 mg alcohol/l breath is punishable by a fine of €1000 to €10000 and
     two to four weeks imprisonment. Refusal to submit to a breath test is also punishable by the
     most severe penalty. Drivers are urged to make alternative arrangements if they drink.
   • INTERNATIONAL DRIVER’S LICENSE: You need this to drive through other countries
     when traveling.




                                                                                                    26
SERVICES AT SHAPE SHOPPING CENTRE
ALTERATION TAILOR 065.44.5627
Repairs to both uniforms and civilian clothes. Two week turnaround.
Hours of Operation:
Tuesday-Friday 1100 - 1800
Saturday 1000 - 1600

BANKING MACHINE (ATM)
ATM banking machine, account information and currency exchange machine is located at the entrance.
Hours of Operation:
24 /7

BARBER AND BEAUTY SHOP
Specialized personnel provide a complete range of hair care services for men and women. Pedicure,
manicure and sun-tanning services also available.
Beauty Shop 065.44.5983                     Barbershop 065. 44.4569
Hours of Operation:                         Hours of Operation:
Tuesday-Friday 0900 - 1800                  Monday       1000-1700
Saturday 0900 - 1700                        Tuesday      0900-1800
                                            Friday       0930-1800
                                            Saturday     0900-1700
BOOKSTORE 065.31.1774
A selection of newspapers, magazines, and books in several languages is offered. Novelties, cards,
telephone calling cards and souvenirs of Belgium are also sold. Film processing is available.
Hours of Operation:
Monday-Friday 1000-1800
Saturday 1000-1730 hrs
Sunday & SHAPE holidays (except Christmas Day) 1000-1300 hrs

GB-CARREFOUR - Grocery and Department Store 065.32.8550
The main section of the store consists of a grocery, bakery and department store where Pay & Go refill
cards for cellular phones can be purchased. Luxury goods section, as well as clothing, toys and
household items are also available.
Hours of Operation:
Monday - Thursday 0915-1830
Friday 0915-1900
Saturday 0915-1730
Bakery 065.84.6532
The bakery opens early Monday-Saturday at 0730 and is open on Sunday from 0800-1300.

DRY CLEANING 065.35.4729
Modern laundry and dry cleaning offers normal, express and same day services. Also available are
laundry per kilo, bed sheet packages and a carpet-cleaning service.
Hours of Operation:
Tuesday-Friday 1000-1800, closed for lunch 1300-1330
Saturday 1000-1600, closed for lunch 1300-1330

FLOWER SHOP 065.44.5623
A good selection of flowers and plants is available. Discount cards are given on request.
Hours of Operation:
Tuesday-Thursday 0930-1800
Friday 1000-1800
Saturday 1000-1700
Sunday-Monday Closed




                                                                                                     27
HOME CENTRE HARDWARE STORE 065.32.8563
Small appliances, hardware, telephones and lighting items are carried. Some rugs, furniture and
wallpapers are available or can be ordered. There is also a stereo and electronics section,.
Hours of Operation:
Monday-Friday 1015-1815
Saturday 1015-1715

OPTICAL SHOP 065.44.5621
A selection of modern frames, and contact lens service available. Full eye examinations and contact
lens fittings by the optical technician require appointments.
Hours of Operation:
Tuesday-Friday 1000 - 1800
Saturday 1000 – 1700
Sunday and Monday closed

BRITISH POST OFFICE 065.44.5620
Canadians can buy stamps and use this Post Office to mail letters and parcels. The opening hours
change from time to time – they will be posted on the door but it is best to call ahead if unsure.
Hours of Operation:
Tuesday-Thursday 0900-1230, 1300-1630
Wednesday 0900-1230, 1300-1600
Friday 0900-1230, 1300-1500
Saturday 1000-1200

RECYCLING DEPOT Next to GB-Carrefour
Recycling bins for the following: paper, cardboard, plastic, tins, glass, used clothing and larger items
such as irons, bicycles, etc.
Hours of Operation:
Monday-Thursday 1000-1250, 1330-1750
Friday 1000-1250, 1330-1650
Saturday, Sunday and holidays closed

RENDEZ-VOUS SNACK-BAR 065.44.5220
Limited menu available. Assorted drinks, sandwiches, frozen snacks and pastries.
Hours of Operation:
Monday-Saturday 0900-1800




                                                                                                           28
OTHER SERVICES AT SHAPE
CHILD, YOUTH AND SCHOOL SERVICES Bldg. 503, Telephone 065.44.5612
SHAPE Child, Youth and School Services offers a diversified schedule of developmental, recreational
and sports programs during the out-of-school hours for the international youth in the SHAPE
community. Dependants of SHAPE ID cardholders who are between the ages of 6 to19 are eligible to
take part in Child, Youth and School Services programs. Limited programs are also available for those
aged 3 to 5 years.
Examples of some of the programs that are offered: baseball, basketball, soccer, tennis and other sport
leagues, gymnastics, tae kwon do, piano and guitar lessons. They also have an international tween &
teen center which is located in building 503. For people who are registering for the first time you will
need to bring a couple of things with you when you go to sign up.
      • A current health assessment signed and stamped by a SHAPE Medical Doctor
      • A complete and current record of immunizations provided by a medical official (documents
           must be signed/ stamped by a doctor or nurse)
      • 2 Emergency notifications designees (Full name and phone numbers)
      • SHAPE ID Card
      • Completed special needs survey form (If applicable)
      • If your child is asthmatic, you will need to bring a completed asthma care plan along with any
           medications your child is using to your doctor and then to the community health nurse. Both
           must sign off on this form before your child can be registered.
      • Proof of total family income must be provided for children enrolled in FCC, CDC or SAS
           (school age services) programs unless registration is for an hourly program.
The SHAPE youth service group also offers a program called School Aged Services, which provides
childcare before and after school and during school holidays for children in grades 1 to 5. Sign up for
this service is in Bldg 602.
Hours of Operation:
Monday-Friday 0730-1830

CHILD DEVELOPMENT CENTRE (CDC) Bldg. 616, Telephone 065.44.4810
SHAPE has a day care center that has accreditation from the National Association for the Education of
Young Children. The CDC operates four complete programs that include full-day and part-day care,
preschool, part-day before and after international pre-school and hourly care for children ranging in age
from six weeks to five years. The center operates from 7:30 – 18:30 hours. All CDS patrons must
register their children, complete all the required documents, and schedule a pre-enrolment orientation.
This is done at central registration located in Bldg 503.
Hours of Operation:
Monday-Friday 0730-1830 (full time care) 0830-1700 (hourly care).
Details on programs and childcare registration are available at the Central Enrolment Registration
Office (CER) in Building 503.
Hours of Operation:
Monday-Friday 0730-1830

SCHOOL AGED SERVICES (SAS) Bldg. 602, Telephone 065.44.5980
Provides daily and hourly care for children ages 6 to 11 years old, or first through sixth grade.
Hours of Operation:
Monday-Friday 0730-1800
Details on programs and childcare registration are available at the CER registration office.
Hours of Operation:
Monday-Friday 0730-1830

TWEEN & TEEN CENTRE Bldg. 503, Telephone 065.44.5610
The Tween Centre is open to youths in grade 7 and 8 with membership card and the Teen Centre is
open for teens in grade 9 through 12 with a membership card. This facility offers social, cultural and
recreational programs as well as trips. Yearly membership fees and opening hours change, so it is best
to inquire at the CER office, Bldg 503.




                                                                                                      29
ARTS AND CRAFTS CENTRE Bldg 209 Telephone 065.44.4680 or 5481
Here you’ll find excellent opportunities to try out hobbies at a reasonable cost. Expert instructors are
available to teach over 30 classes in a variety of crafts. Classes are mandatory for customer usage of
highly technical hazardous equipment. Current information is available through the SHAPE
Community Life magazine.
Hours of Operation:
Office hours:
Monday-Thursday 0830-1730
Friday 0830-1630
Retail sales close one hour before the Centre does.
Ceramic:
Monday & Thursday 0900-1700
Tuesday & Wednesday 1200-2100
Friday 0900-1500
Saturday 1100-1600
Holidays/Sundays CLOSED
Framing:
Monday, Thursday & Friday CLOSED
Tuesday & Wednesday 1000-2100
Saturday 1100-1600
Sundays/Holidays CLOSED
Woodshop:
Monday, Thursday & Friday CLOSED
Tues & Wed 1730-2100
Saturday1100-1600
Sundays/Holidays CLOSED

DINING ON SHAPE

Continental Mess Bldg 311, Telephone 065.44.4741
Mess Hall cafeteria style. Open to all NCMs and family members.
Hours of Operation:
Breakfast
Monday-Friday 0700-0900
Lunch
Monday-Friday 1130-1330
Dinner
Monday-Thursday 1700-1900
Closed for dinner on Fridays and closed on weekends and SHAPE holidays.

SHAPE Club Bldg 903, Telephone 065.44.4133
The SHAPE Club has 2 eating facilities, the Blue Moon Pub and the Dining Room. In the Dining
Room they offer a buffet, a la carte or a very affordable Business Lunch. In the Blue Moon Pub you’ll
find your usual assortment of pub food.
Blue Moon Pub Hours of Operation:
Monday-Thursday 1130-2330
Food service available from Monday-Thursday 1130-2100
Friday 1130-2400, food service until 2200
Happy hour on Friday from 1630-1800
Dining Room Hours of Operation:
Lunch
Monday-Friday 1130-1330
Dinner
Thursday 1830-2100

Silver Spoon Cafeteria Bldg 102, Telephone 065.44.5114
Offers a wide variety of snacks, cold plates, hot meals and beverages with a daily lunch special.
Hours of Operation:
Breakfast
Monday-Friday 0730-1000



                                                                                                           30
Lunch
Monday-Friday 1130-1400
Bar
Monday-Friday 0900-1700
Closed at 1530 on Fridays

Pizza Bowl Bldg 502, Telephone 065.44.5454 or 5696 or 5698
The Pizza Bowl is open daily and has a bar and food area. A reasonable menu, specializing in pizza and
grill items, is offered. Also available for hosting birthday parties.
Hours of Operation:
Snack Bar: Monday-Friday 1130-2130, weekends & holidays 1200-2130
Breakfast Hours: Monday-Friday 0800-1000, Saturday & Sunday 0830-1130

AUTO SKILLS CENTRE Bldg 314, 065.44.4693
Mechanical assistance and tools for do-it-yourselfers. Mechanics will help do the work on a time-
available basis. Both options require the driver to remain with the car. Fees are minimal, from €4 to €5
an hour. Also offered are a cold water wash located outside, a car care course and screening, as well as
assistance in passing the “contrôle technique”. The driver must leave 30 minutes before closing.
Hours of Operation:
Tuesday-Thursday 1200-1930
Friday 1200-1730
Saturday 1000-1730
Sunday & Monday Closed

FORTIS BANK Building 102 room 506, Telephone 065.33.5463
Main office has a full banking service on the second floor. ATM machine, self-banking machine and
currency exchange machine available as well.
Services offered:
Foreign currency accounts
Some standing orders (‘domiciliation’)
Rent guarantee
Direct debits for phone, cable, etc.
Direct deposit pay
Fixed-term deposits
Life insurance on accounts
Purchase and sale of foreign currency
Euro cheque cards
Euro card (credit card)
Mister Cash card for ATM machines
Interest-bearing account
Traveller’s cheques
Payment by phone
Loans
Net Banking
Transfer of money for payment of bills (virements)
Hours of Operation:
Monday-Wednesday 0845-1600
Thursday-Friday 0845-1500

BARBER SHOP Building 102, room 201, Telephone 065.44.5498
Provides a convenient service for personnel. Phone appointments for a haircut may be made but a €0.50
fee is charged for this service.
Hours of Operation:
Monday-Thursday 0900-1700
Friday 0900-1600




                                                                                                      31
BOOKSTORE Building 102, Telephone 065.31.1002
Left of main entrance. A selection of newspapers, magazines and books in many languages is available
as well as some gifts and novelties. Film purchased at this location is TVA exempt. Film processing is
available as well.
Hours of Operation:
Monday-Friday 0730-1630
Saturday & Sunday closed
Summer Hours:
Monday-Thursday 0730-1600
Friday 0730-1530

CHURCHES SHAPE Chapel Centre, Bldg 601, Telephone 065.44.5604
Each small town around SHAPE has its own Roman Catholic Church and some local towns have
Protestant Churches with all services conducted in French. On SHAPE itself, there is an International
Chapel with services in many denominations and languages. The schedule is published in the SHAPE
Community Life Magazine or can be obtained by phoning the chapel office (5601). The Canadian
Chaplain can be reached at 065.44.5977.

CINEMA Bldg 501, Telephone 065.44.5600 (recorded listings) or 5968
Recent American films are shown. Price: Adults 5€, Children 11 and under 3€ Films start promptly as
scheduled. Ticket sales begin 30 minutes prior to showing. The cinema schedule is published in the
SHAPE Community Life magazine as well as on the website www.shapeonline.net
Hours of Movies:
Thursday, Friday 1930
Saturday 1600, 1930, 2130
Sunday 1700

PERFORMING ARTS CENTRE Bldg 207, Telephone 065.44.4257
Used for theatre group presentations during the year. The SHAPE Players are a volunteer group and
information on various productions throughout the year and audition times are listed in the SHAPE
Community Life Magazine and on the website www.shapeonline.net.
Closed on weekends and holidays unless booked in advance.
Hours of Operation:
Monday-Friday 1400-1730

TOTAL GAS STATION Bldg 304, Telephone 065.32.8300
The services provided by this station are as follows:
Car Wash/Vacuum Tokens are required and may be purchased at the Shop desk or at gas pay booth.
Hours of Operation:
Monday-Friday 0800-1730
Saturday 0800-1630
Sunday 0900-1330
Total Shop Automobile accessories are sold and tax-free auto parts may be ordered.
Hours of Operation:
Tuesday-Friday 0830-1800
Saturday 0900-1500
Gas Pumps: Unleaded fuel and diesel fuel are sold.
Hours of Operation:
24 hours with use of Gas Card ONLY
Repair Shop General repair, installation and maintenance service is provided.
Hours of Operation:
Tuesday-Friday 0830-1800
Saturday 0900-l300
Gas Cards: May be purchased in the Headquarters Bldg 102, Telephone 065.44.3355, and at the RIS.
You must have a ration card to purchase these cards. They can be used at all Fina and Total Fina
Stations in Belgium. You may use cash, debit card or charge card to make your purchase.
Hours of Operation:
Monday-Thursday 0930-1245 & 1400-1630 hrs
Friday 0930-1200 & 1400-1530 hrs
NOTE: “Contrôle Technique” inspections do not take place on SHAPE but near SHAPE. One of the



                                                                                                    32
Inspection Centres is located on the N6 direction of Mons. There is also a centre at Soignies where the
line-ups are not generally as bad.

LIBRARY Bldg 307, Telephone 065.44.5631
Books, magazines, reference section, pocket book exchange, CD's, tapes, videos, DVDs, etc. Computer
room with 9 stations equipped with Internet (l Hr. max use). The SHAPE ID is required to have the
library card (available at the check-out desk.).
Hours of Operation:
Monday-Wednesday 1000-2000
Thursday-Saturday 1000-1800
Sunday closed

PIZZA BOWL Bldg 502, Telephone 065.44.5454 or 5696 or 5698
Recreational and League 10-pin bowling is provided (12 lanes). Bumper bowling is available for little
ones. The Pizza Bowl is open daily and contains a bar and food area. A reasonable menu, specializing
in pizza and grill items, is offered. Also available for hosting birthday parties.
Hours of Operation:
Bowling Section: Monday-Friday 1100-2300, weekends & holidays 1200-2300
Snack Bar: Monday-Friday 1130-2130, weekends & holidays 1200-2130
Breakfast Hours: Monday-Friday 0800-1000, Saturday & Sunday 0830-1130

POST OFFICES
Canadian Post Office Bldg 102, room 102, Telephone 065.44.4395 and 7903
Full postal service is provided to Canadian Forces Personnel and dependents, Canadian teachers and
Canadian civilians at SHAPE. Money orders are available in Canadian dollars (limit $999.99),
American dollars (limit $999.99) and British Pounds (limit 50 pounds). Charges are in euro and the
current exchange rate is used.
Services are the same as any post office in Canada and include:
a) Locked individual mail boxes, accessible 24 hours a day, 7 days a week,
b) Sale and cashing of money orders,
c) Letter and parcel mailing.
d) Special Services including; registered mail, Xpress Post and cash on delivery.
The SHAPE address from Canada:                The SHAPE address within Europe:
Rank and Name                                 Rank and Name
Slot # XXXX                                   CFSU(E) Det SHAPE, Slot # XXXX
PO Box 5048, STN Forces                       CFPO 5048
Belleville, ON, K8N 5W6                       B-7010 Casteau
                                              Belgium
Hours of Operation:
Monday-Thursday 0830-1030, 1100-1300, 1400 -1600. Friday 0830-1030, 1100-1300, 1400 -1500.
Special Services available Tuesdays and Fridays.
Belgian Post Office Bldg 102
It is located in the main corridor of the Headquarters Building, across from the SHAPE Police and has
a good service to other European countries. Rates are in euro.
Hours of Operation:
Monday-Friday 0900-1230 and 1400-1700
British Post Office Bldg 102, located next to Canadian Post Office
This office is next to the Canadian post office. It offers a very good service to the UK and world-wide.
Rates are in euro. There are many services available, and a second office located in the GB-Carrefour
Shopping Centre complex is open on Saturdays. Costs are competitive and service is fast.
Hours of Operation:
Monday-Friday 0830-1600 Closed 1200-1230

RATIONED ITEMS STORE Bldg 506 Telephone 065.44.5628
Duty-free alcohol and tobacco products can be purchased with a current ration card. Gas cards are also
available.
Hours of Operation:
Monday & Sunday Closed
Tuesday-Friday 1100-1800
Saturday 1000-1600



                                                                                                     33
RECREATIONAL FACILITIES
Athletic Centre (Green Gym behind medical clinic), Bldg 404, Telephone 065.44.5156
All ID card holders, 14 and older, may use the tennis courts. There are 8 outdoor courts and two indoor
courts located at SHAPE and reservations are recommended. Also available in the gym are weights and
Nautilus equipment.

Playing Fields Bldg 313, Telephone 065.44.4405
As these are scattered all over the SHAPE complex, a map or phone call to the gym is the easiest
means of locating a particular area.

Gymnasium / Pool Bldg 313, Telephone 065.44.4405 (gym) or 5325 (pool)
The Sports Office is located in this facility. There are 3 squash and 2 racquetball courts, a 6-lane pool,
saunas, and gym facilities for basketball, volleyball, and badminton. Aerobic classes for all levels by
qualified instructors are held upstairs and water aerobics classes are held at the pool. Modern fitness
room available. Schedules are available at the office for various activities within the gym complex.
Gymnasium Hours of Operation: Pool Hours of Operation:
Monday-Friday 0630-2100               Monday-Friday Adult lane swim 0630-0800
Saturday & Sunday 1000-1800           Saturday & Sunday Adult lane swim 1130-1320 Open swim 1730-
                                      1900 hrs
Pool hours for week-ends and SHAPE holidays 1200-1730
Pool is closed for annual cleaning during the month of June.

Outdoor Recreation Centre Bldg 307, Telephone 065.44.5380
Located on Rue de la Tamise, (same building as the library) this centre has camping and outdoor
recreation equipment. Bikes are also available, with or without helmets. In-line skates packages come
complete with helmets and pads. All of these items are offered at reasonable daily, weekend or weekly
rental rates.
Hours of Operation:
Monday-Friday 1000-1600 (excluding SHAPE holidays)

SHAPE COMMUNITY LIFE MAGAZINE Bldg 207, Telephone 065.44.4819
This magazine is published twice a month and has everything that is happening on SHAPE. It’s free
and can be picked up at the Press Shops, GB-Carrefour, Orderly room and the CMFRC.
Web site: www.shape2day.com
Hours of Operation:
Monday-Friday 0830-1230, 1330-1700




                                                                                                        34
SERVICES AT CHIEVRES
BARBER & BEAUTY SHOP
Will take ‘drop-ins’ but appointments are recommended for the beauty shop.
Beauty Shop 068.27.5340
Barbershop 068.27.5635
Hours of Operation:
Tuesday-Saturday 1030-1830
Sunday & Monday Closed

P-XTRA Telephone 068.27.5302
Functions as a convenience store with snack foods and small frozen food section, wine, beer and
alcohol and DVD rentals are available here.
There is a small clothing alterations section (specializing in military uniform alterations but will take
other orders). Also offers a variety of hardware items, household and garden tools, some recreational
furniture, power tools and children’s toys. A special order service and layaway plan is available. There
is also an auto parts section carrying North American parts, tires and accessories with possibility of
special order services. Note: The P-Xtra is open on some Belgian holidays (if in doubt, call).
Hours of Operation:
Monday-Sunday 1000-1900

COMMISSARY Telephone 068.27.5344
Large facility with a selection of groceries, meats, and toiletries, similar to what we’re used to in
Canada. The baggers are not store employees and work for tips only. They will pack your groceries and
take them to your vehicle (at least 30-35 cents per bag is an appropriate tip).
Hours of Operation:
Tuesday-Sunday 1000-1900
Monday Closed

DRY CLEANING/LAUNDRY Telephone 068.27.5417
Located in P-Xtra Building on right hand side
Hours of Operation:
Tuesday-Saturday 1100-1800

MAIN EXCHANGE (PX) Telephone 068.27.5100
AAFES is an American Post Exchange with clothing, cosmetics, house-wares, audio-visual equipment,
giftware, etc. There is a layaway plan and a special order service is available.
Hours of Operation:
Tuesday-Saturday 1000-1900
Sunday 1100-1800
Monday Closed

FOOD COURT Telephone 068.27.5489
Located in the PX Main Exchange Store.
Outlets include: Burger King, Anthony's Pizza and Doner Kebab. The grill closes 15 minutes before the
Main Exchange.
Hours of Operation:
Tuesday-Friday 0800-1900
Saturday & Sunday 1100-1800
Monday Closed




                                                                                                       35
KENNEL SERVICES Telephone 068.27.5436
There is a limited facility for boarding dogs and cats. It is located in the building located on the right
immediately upon entering the base through Gate 1. Appointments are on a first-come, first-served
basis. You must book early for summer and school vacations.
Hours of Operation:
Monday-Friday 0830-1630 (closed between 1300 and 1400)
Saturday 1000-1230
Sunday 1400-1630

LAUNDROMAT
Open 24 hours.
Located between Recreation Centre and the Commissary, it is equipped with regular and oversize
washers and dryers.

LIBRARY Telephone 068.27.6013,
Located in the Recreation Centre & has a good selection of books, videos, CDs and DVDs.
Hours of Operation:
Tuesday-Friday 1200-1800
Saturday 1200-1700

RECREATION CENTRE Bldg. 204 to the right of commissary Telephone 068.27.5643
This activity centre can be booked for private parties from 1000-1400 on Saturdays for $75 US.
Volunteers from the US military B.O.S.S. Program usually open it to the public on Saturdays from
1400-1700. The cost for entry varies by age (11 and under $2.00 US and 12 & up $3.00 US). An adult
must remain to supervise their children (there is seating available and snacks are permitted and usually
sold there).
Hours of Operation:
Monday-Friday 0600-2100
Saturday 1000-1900
Sunday 1000-1700

SATO TRAVEL AGENCY Telephone 068.65.7119
Located on left hand side of P-Xtra building. Official and personal travel information available.
Hours of Operation:
Monday-Friday 0800-1700 (last person served at 1630 hrs)
Saturday & Sunday Closed




                                                                                                             36
CONVERSION TABLES
The following tables are to guide you. Please note that these tables are just a guideline
and sizes may vary according to the manufacturer.

CLOTHING CONVERSION TABLES

Women’s Clothing

   CANADA          BELGIUM &            GREAT            GERMANY &           ITALY
                    FRANCE             BRITAIN          NETHERLANDS

       6                 36                8                   34                38

       8                 38                10                  36                40

      10                 40                12                  38                42

      12                 42                14                  40                44

      14                 44                16                  42                46

      16                 46                18                  44                48

      18                 48                20                  46                50

      20                 50                22                  48                52

Men’s Suits                                     Men’s Shirts

 Canada & Great               Europe            Canada & Great            Europe
      Britain                                       Britain

           34                   44                    14                    36

           36                   46                   14 ½                   37

           38                   48                    15                    38

           40                   50                   15 ½                   39

           42                   52                   15 ¾                   40

           44                   54                    16                    41

           46                   56                   16 ½                   42

           48                   58                   16 ¾                   43




                                                                                      37
Children’s Clothing

       Canada         Belgium      Canada        Belgium

           2            98            9            140

           3            104           10           146

           4            110           11           152

           5            116           12           158

           6            122           13           164

           7            128           14           170

           8            134           15           176

Bras (band sizes)

       Canada         Europe    United Kingdom

          30            65            30

          32            70            32

          34            75            34

          36            80            36

          38            85            38

          40            90            40

          42            95            42

          44            100           44

Bras (cup sizes)

       Canada         Europe    United Kingdom

         AA             AA           AA

          A             A             A

          B             B             B

          C             C             C

          D             D             D



                                                           38
      Canada       Europe   United Kingdom

        DD           E           DD

     DDD or E        F            E

Women’s Footwear

      Canada       Europe        UK

         6           36           2

         7           37           3

         8           38           4

         9           39           5

        10           40           6

        11           41           7

        12           42           8

        13           43           9

Men’s Footwear

      Canada       Europe        UK

        6.5          39           6

        7.5          40           7

        8.5          41           8

        9.5          42           9

       10.5          43          10

       11.5          44          11

       12.5          45          12

       13.5          46          13




                                             39
Children’s Footwear

      Canada          Europe   UK

         2              19     1.5

         3              20     2.5

         4              21     3.5

         5              22     4.5

         6              23     5.5

         7              24     6.5

         8              25     7.5

         9              26     8.5

         10             27     9.5

         11             28     10.5

         12             29     11.5

         1              30     12.5

         2              31     1.5

         3              32     2.5




                                      40
GLOSSARY OF BELGIAN CITY NAMES
Most of the larger cities in Belgium have two names, one French and the other Flemish. In Wallonie
(the French sector) the French name will appear before the Flemish.

     LOCAL                 ALTERNATE                     LOCAL                  ALTERNATE
     Bruxelles                 Brussels                 Soignies                      Zinnik
       Mons                     Bergen                   Tamise                       Temse
       Liège                     Luik                   Tongeren                     Tongres
      Bruges                    Brugge                   Tournai                     Doornik
      Aachen                Aix-la-Chapelle              Tubise                      Tubeke
       Aalst                     Alost                    Paris                       Parijs
     Antwerp                    Anvers              Woluw Saint-Pierre         Sint-Peters Woluwe
 Braine-le-Compte            Gravenbrakel                 Lille                      Rijssel
    Dunkerque                 Duinkerken                Mechelen                     Malines
     Enghien                   Endigen                   Namur                       Namen
     Genappe                   Genepien                 Nivelles                      Nijvel
      Ypres                      Ieper                  Ostende                     Oostende
     Louvain                    Leuven



TRAVEL GLOSSARY
       ENGLISH                              FRENCH                              FLEMISH
          Station                              Gare                               Spoorweg
          Arrival                            Arrivée                             Aankomst
        Departure                            Départ                                Vertrek
            To                                 Vers                                  Naar
           From                                 De                                   Van
          Track                                Voie                                 Spoor
         Platform                              Quai                                Balkon
         Transfer                       Correspondance                          Aansluiting
         Baggage                             Bagage                                Bagage
        Timetable                            Horaire                           Dienstregeling
      Through train                        Train direct                     Doorgaarnde trein
        Slow train                       Train omnibus                            Stoptrein
        Fast train                         Train rapide                           Sneltrein
      Express train                       Train express                          Exprestrein
        First class                      Première classe                         Eerste Klas
      Second class                      Deuxième classe                         Tweede Klas
           Fare                           Prix du bellet                 Prijs van het reiskaarytje
      Return ticket                     Bellet aller-retour                         Retour
     One way ticket                        Bellet aller                          Enkele reis
          Delay                              Retard                              Vertraging
        All aboard                          En voiture                            Instappen
      Compartment                         Compartiment                              Coupé
        Dining car                      Wagon restaurant                      Restauraiwagon
  Sleeping compartment                      Wagon-lit                            Slaapcoupe
     Weekdays only                    En semaine seulement                 Alleen opwerkdagen
      Ticket office                      Guichet-billets                            Loket



                                                                                                     41
TEMPERATURE CONVERSION
Oven Temperatures
  Fahrenheit        Celsius        Fahrenheit       Celsius
     200              100             375             190
     225              110             400             200
     250              130             425             220
     275              140             450             230
     300              150             475             240
     325              170             500             250
     350              180             525             270

MEASUREMENT CONVERSION
    1 inch       2.5 centimetres      1 teaspoon     5 grams
    1 yard           1metre          1 tablespoon    15 grams
    1 pint            2 cups            1 ounce      30 grams
    1 quart           1 litre            1 cup      250 grams




                                                                42
                                        USEFUL WEBSITES
Travel        Hotel                     www.accorhotels.com
              Hotel                     www.villages-hotel.com
              Hotel                     www.gites-de-france.fr
              General Travel            www.expedia.com
              Reviews                   www.tripadvisor.com
              Route Planner             www.mappy.be, www.mapquest.com, www.maps.google.com
              Low Cost Air Travel       www.jetair.be, www.ryanair.com, www.flyzoon.com
              Airports                  www.brusselsairport.be, www.charleroi-airport.com
              Budget Travel Deals       www.libertytv.com, www.travelstreet
              Train Travel              www.www.raileurope.com, www.b-rail.be, www.eurostar.com
                                        www.alleuropeail.com, www.thalys.com
              Bus                       www.tec-wl.be
              Euro Tunnel               www.eurotunnel.com
Tourism       Mons                      www.mons.be
              Belgium                   www.belgique-tourisme.net
              Events in Europe          www.whatsonwhen.com
              Events in Belgium         www.quefaire.be
Recreation    Cinema                    www.kineopolis.be
              Aquatic Villages          www.centerparcs.com
SHAPE         Community Life Magazine   www.shape2day.com
              CFSU (E) Det SHAPE        www.europe.forces.gc.ca
CMFRCs                                  www.familyforce.ca
Information   Search for addresses      www.pagesdor.be
              News for expatriates      www.expatica.com, www.expats.com
              Canadian Embassy          www.dfait-maeci.gc.ca
              CBC news                  www.cbcnews.cbc.ca
              Stars and Stripes         www.estripes.com
              NATO official site        www.nato.int
              Employment insurance      www.hrdc-drhc.gc.ca
              Shopping                  www.pleaseremainseated.com
Education     University of Mons        www.umh.ac.be
              On SHAPE                  www.nato.int/shape/community/school.htm

				
DOCUMENT INFO
Shared By:
Tags:
Stats:
views:328
posted:5/9/2011
language:English
pages:43