Docstoc

PERSON SPEC 2011 RECEPTIONIST (DOC)

Document Sample
PERSON SPEC 2011 RECEPTIONIST (DOC) Powered By Docstoc
					PERSON SPECIFICATION
Job Title: Receptionist
This person specification sets out the essential, minimum qualities we are seeking for this
post. Please ensure that your application demonstrates how you meet the criteria. You
may include voluntary, unpaid and paid work.


                 Criteria                                         Criteria tested at
Skills and                                                        Application Interview Test
Abilities
                  Customer service and telephone                 X           X         X
                   skills, including the ability to
                   communicate clearly and accurately
                   both verbally and in writing, and
                   respond sensitively and diplomatically
                   with a wide range of people
                  Flexible approach to think outside the
                   box, to react to changing                      X           X         X
                   circumstances and to make sensible
                   adjustments to work plans
                  Intermediate keyboard and IT skills,
                   working with Word, Excel and Outlook           X                     X
                  Ability to multi-task and manage a
                   busy and varied workload, working                          X
                   methodically and paying attention to
                   detail
                  Ability to plan and prioritise work to                     X
                   meet tight deadlines
                  Ability to work on own initiative and
                   work effectively within a team                 X           X
                  Ability to take on tasks and provide
                                                                  X           X
                   effective solutions
                  Inquiring mind with ability to learn
                                                                  X           X         X
                   practical elements of the job whilst in
                   post



Experience

                  Experience of working in a reception           X
                   and/ or customer service environment
                  Experience of establishing and
                   maintaining administrative systems             X           X
                  Working supportively in a team
                   environment                                    X           X
                  Dealing with office suppliers, couriers

D:\Docstoc\Working\pdf\da1f511b-c34e-407d-8b08-e4346541f4e5.doc
                     and contractors                              X   X




Education,
training,
qualifications

                  No specific qualifications but a basic          X
                  qualification in administration would be
                  an advantage.



Knowledge

                  Clear understanding of confidentiality         X   X
                   with written, computerised materials
                   and telephone conversation
                 



Other
requirements


                  Commitment to the Charity and our                  X
                   UNITED values

                  Support diversity and equality of
                   opportunity in the workplace                       X

                  Enthusiasm and willingness to be
                   flexible in achieving targets and                  X
                   outcomes
                 
Desirable

                 


Date                             Signed:                              Jobholder
written:
                                 Print Name:

                                 Signed:                              Line Manager

                                 Print Name:



D:\Docstoc\Working\pdf\da1f511b-c34e-407d-8b08-e4346541f4e5.doc

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:22
posted:5/8/2011
language:English
pages:2