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					 CITY MANAGER’S EXECUTIVE REPORT                                                                        JANUARY 2008

Phoenix Office of Arts and Culture ⎯ continued                              Phil Jones, Executive Director
Phoenix Office of Arts and Culture                                                                 phil.jones@phoenix.gov



    Program Goal                           Key Services
                                                                                       The Office also maintains a close
    The Phoenix Office of Arts and         Administering grants in support of
                                                                                       relationship with the Arts and
    Culture supports the development       arts and culture, directing a public art
                                                                                       Business Council of Greater
    of the arts and cultural community     program, fostering arts education
                                                                                       Phoenix       which       promotes
    in Phoenix and seeks to raise the      programs in schools, and providing
                                                                                       business/arts partnerships.
    level     of    awareness      and     assistance to arts and cultural
    participation of city residents in     organizations and artists. The Office
    the preservation, expansion and        also increases awareness of the role        Phone: (602) 262-4637
    enjoyment of arts and culture.         that arts and culture play in
                                           community life.


                                         Grants Program Funding
 07/08                     645,376                     105,575                250,000


 06/07                    621,464                   105,575            250,000


 05/06                   617,764                   105,575            250,000


 04/05                    627,514                   105,575            250,000


 03/04                    634,514                    105,575            250,000

     $200,000           $400,000            $600,000             $800,000             $1,000,000          $1,200,000


                   General Funds             Lottery Funds              Convention Center Funds


                                     Grant Categories FY 07/08
                             Rental                                                       General
                            Support                                                      Operating
                              25%                                                         Support
                                                                                           51%




                     Arts
                   Education
                     8%
                                                            Community
                                Capacity
                                                           Arts Projects
                                Building
                                                               14%
                                  2%

                                     Phoenix Office of Arts and Culture 1
 CITY MANAGER’S EXECUTIVE REPORT                                                                              JANUARY 2008

Phoenix Office of Arts and Culture ⎯ continued

                                     Grant Monies Applied For / Awarded
                                            Total
       $700,000
                                                                                     $ applied for
       $600,000
                         484,035                     459,567
       $500,000                                                                      $ available and
                                                                                     awarded
       $400,000

       $300,000
                                  208,177                  221,039              Excludes General Operating Support (GOS),
       $200,000                                                                 Rental Support and Capacity Building Grants
                                                                                which do not require specific funding requests.
                                                                                In FY 07/08 $504,912 was awarded to GOS
       $100,000                                                                 grantees, $250,000 to Rental Support grantees,
                                                                                and $25,000 to Capacity Building grantees.
               $0
                              FY 06/07                 FY 07/08

               Community Arts Projects
    $500,000


    $400,000        356,428
                                      323,006
    $300,000


    $200,000
                        139,038              144,038

    $100,000


         $0
                                                                                     Arts Education
                     FY 06/07             FY 07/08              $200,000


                                                                $150,000                               136,561
                                                                                127,607


                                                                $100,000
                                                                                                              77,001
                                                                                       69,139

                                                                  $50,000


                                                                       $0
                                                                                   FY 06/07              FY 07/08




                                         Phoenix Office of Arts and Culture 2
 CITY MANAGER’S EXECUTIVE REPORT                                                        JANUARY 2008

Phoenix Office of Arts and Culture ⎯ continued


                                      Public Art Program



                       Total Dollars
                         in 07/08
                     Public Art Project Plan =

                           $32,093,673




             Number of Projects Per Department in Current Public Art Project Plan
       45                                                                                        40
       40
       35
       30
       25
       20
                                                                                            14
       15
             9                                                          8
       10
                             3    4                                         3   3   3
        5        2     1                1    1    1     2     2    2                    1
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                                 Phoenix Office of Arts and Culture 3
 CITY MANAGER’S EXECUTIVE REPORT                                                                          JANUARY 2008

Phoenix Office of Arts and Culture ⎯ continued



               Amount Budgeted Per Department In Current Public Art Project Plan

  20,000,000

  18,000,000
                                                                                                                   16,927,700
  16,000,000

  14,000,000

  12,000,000
               9,214,000
  10,000,000

   8,000,000

   6,000,000

   4,000,000
                                                                                                             1,735,600
   2,000,000     951,000
                       198,100                                                       419,600 707,000
                                                                                                   628,400
                                  408,900 78,000                  137,700                                126,800
                            135,000            11,000 70,500 141,600      25,800176,300
          0
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                                      Phoenix Office of Arts and Culture 4
 CITY MANAGER’S EXECUTIVE REPORT                                                                  JANUARY 2008

Phoenix Office of Arts and Culture ⎯ continued

 Comments/Highlights

 ArtSource VI – The sixth annual ArtSource Workshop was held at the Desert Botanical Garden on Thursday, January
 10, 2008 from 8:30 a.m. until 4:00 p.m. Sponsors included the Phoenix Office of Arts and Culture, Arizona State
 Library, Arizona Commission on the Arts, Maricopa Partnership for Arts and Culture, Arizona Center for Afterschool
 Excellence, Arizona Alliance for Arts Education, and the Desert Botanical Garden. Over 120 people from cultural
 organizations, schools and local foundations attended the workshop. Twenty-six Arts & Sciences in Education (ASEN)
 member organizations presented and were available all day at their booths for networking with the schools. The
 annual gathering was expanded this year to showcase model partnerships between arts organizations and schools or
 districts. Each of the five discipline areas: Cultural, Visual Arts, Music, Theatre and Dance featured two or three
 partnerships as well as 5-minute presentations from other groups in that same discipline area. The theme for the day
 was Learning In, Through and With The Arts. The guest speaker, Sherry Kafka Wagner, talked about designing the
 learning experience so that students are empowered to become a part of the educational process. A panel of district
 arts coordinators addressed the needs of schools and the challenges in working with schools. The Phoenix Office of
 Arts & Culture and the Arizona Commission on the Arts presented grants information and asked that those in
 attendance to consider being a grant review panelist. The Alliance for Arts Education focused on evaluation and
 assessment and what grant review panels are looking for in terms of quality program evaluation and assessment of
 student understanding.




                                     Phoenix Office of Arts and Culture 5
     CITY MANAGER’S EXECUTIVE REPORT                                                                                JANUARY 2008

                                                                                            Randy Spenla, City Auditor
  City Auditor Department                                          ⎯ continued                             randy.spenla@phoenix.gov




           Program Goal                                                                               Key Services
           The City Auditor Department             on improving the City’s programs,                  Audits, Management Services,
           supports the City Manager and           activities, and functions.  The City               and Hearings.
           Elected Officials in meeting            Auditor’s work is vital in maintaining
           citizens’  needs     for   quality      citizen trust and confidence that City
           government,     products,    and        resources are used effectively and
           services by providing inde-             honestly.
           pendent and objective feedback                                                             Phone: (602) 262-6641




            Annual Customer Satisfaction                                                        Economic Impact
             For Audits & Management                                                              Year-To-Date
               Services (Scale 1-10)




                                                                                                       $957,413
                                                                                                      Annual Goal:
                                                                                                       2,000,000




                                                                                       Percentage of Audit Plan
                Cost Per Audit / Management
                                                                                          Projects Complete
                          Service
                                                                                            Year-To-Date
                                                                            100%
          $60,000
          $50,000                                                           80%
          $40,000
Dollars




                                                                            60%
          $30,000                                                 $20,222
                                      $17,300 $20,202                       40%
          $20,000                                       $13,873
                     $9,100 $10,650
          $10,000                                                           20%
               $0                                                            0%
                      FY    FY    FY    FY    FY    FY                             J    A   S     O    N   D    J   F     M   A      M   J
                     02/03 03/04 04/05 05/06 06/07 07/08                                        FY 06/07       FY 07/08       Goal




                                                           City Auditor Department 1
CITY MANAGER’S EXECUTIVE REPORT                                                                                  JANUARY 2008


City Auditor Department                                      ⎯ continued




           % of Commitment Dates Met                                                % of Hearing Rulings
                  Year-To-Date                                                         Issued Timely
100%                                                               100%

80%                                                                 80%

60%                                                                 60%

40%                                                                 40%
20%                                                                 20%
 0%                                                                  0%
       J     A   S   O    N   D     J   F     M   A    M     J
                                                                                    FY 06/07                     FY 07/08
                         FY 06/07           FY 07/08
                                                                                               FY 06/07   FY 07/08




                                            Audit Hours by Type of Project
       50%

       45%

       40%
                 35% 35%
       35%

       30%

       25%                          23%

       20%                                                                    18%
                                                                                                             17%
       15%                                                                                                           14%
                                          13%                          13%
                                                             11%
       10%                                                                                       9%
                                                        6%                                6%
       5%

       0%
                 Financial          Contracts              Fees       Information          Misc.           Management
                                                                      Technology                            Services

                                                        FY 05/06   FY 06/07




                                                       City Auditor Department 2
CITY MANAGER’S EXECUTIVE REPORT                                          JANUARY 2008


City Auditor Department                          ⎯ continued


  Comments/Highlights

  No Comments/Highlights were submitted for the month of January 2008.




                                           City Auditor Department 3
CITY MANAGER’S EXECUTIVE REPORT                                                                          JANUARY 2008

Aviation ⎯ continued                                                                      Danny Murphy, Director
Aviation                                                                                      danny.murphy@phoenix.gov




   Program Goal                                     Key Services
   The Aviation Department provides                 Customer Satisfaction, Commercial
   the Phoenix metropolitan area                    Airlines,      General    Aviation,
   with a self-supporting system of                 Commercial Tenants, Air Cargo, and
   airports and aviation facilities that            Parking Facilities
   accommodate        general       and
   commercial aviation in a safe,
   efficient, and convenient manner.
                                                                                          Phone: (602) 273-3300



                      Total Aircraft Passengers*
  4,000,000
  3,500,000
  3,000,000
  2,500,000
  2,000,000
  1,500,000
  1,000,000
    500,000
          0
               J     A       S   O     N     D       J     F     M     A     M     J          *Information is reported
                                                                                              under a 60 day time lag.
                                 Domestic        International




                                     International Non-Stop Flights

                   Country           City                        Frequency of Flights
                   Mexico            Acapulco                    1x/Week
                                     Cancun                      7x/Week
                                     Guadalajara                 7x/Week
                                     Guaymas                     7x/Week
                                     Hermosillo                  14x/Week
                                     Ixtapa/Zihuatenejo          1x/Week
                                     Los Cabos                   24x/Week
                                     Manzanillo                  1x/Week
                                     Mazatlan                    9x/Week
                                     Mexico City                 14x/Week
                                     Puerto Vallarta             21x/Week

                   Costa Rica        San Jose                    7x/Week
                   Canada            Calgary                     28x/Week
                                     Edmonton                    10x/Day
                                     Toronto                     17x/Week
                                     Vancouver                   14x/Week
                                     Winnipeg                    3x/Week
                   England           London                      6x/Week




                                                           Aviation 1
     CITY MANAGER’S EXECUTIVE REPORT                                                                               JANUARY 2008

 Aviation ⎯ continued
                                     Gross Sales Per Enplaned Passenger*


              Total Gross Sales Per Enplaned Passenger

        12
        10
         8
         6
         4
         2
         0
              J    A       S    O     N      D     J    F      M         A    M       J

                                          Terminal 2        Terminal 3          Terminal 4


             Terminal 2
$8

$6

$4

$2
                                                                Terminal 3
$0                                               $15
      J A S O N D J F M A M J

                       Retail   Food / Bev       $10


                                                   $5


                                                   $0                                                            Terminal 4
                                                                                                       $10
                                                        J A S O N D J F M A M J
                                                                                                        $8
                                                                             Retail       Food / Bev
                                                                                                        $6
                                                                                                        $4
                                                                                                        $2
                                                                                                        $0
                                                                                                             J A S O N D J F M A M J

         *Gross Sales per Enplaned Passenger                                                                          Retail   Food / Bev
         Information is reported under a 60-day
         time lag.




                                                        Aviation 2
CITY MANAGER’S EXECUTIVE REPORT                                                                  JANUARY 2008

Aviation ⎯ continued




                        Monthly Parking Revenue*
   9,000,000

   8,000,000

   7,000,000

   6,000,000

   5,000,000

   4,000,000
                   J       A       S       O       N       D        J   F      M    A    M   J

                                           FY 06/07             FY 07/08




                       Air Cargo Processed in Tons
   40,000                    (Mail and Freight)*

   30,000


   20,000


   10,000


       0
               J       A       S       O       N       D        J       F      M   A     M   J

                                       FY 06/07                FY 07/08




                                                                            Aviation 3
CITY MANAGER’S EXECUTIVE REPORT                                                                                                                                               JANUARY 2008

Aviation ⎯ continued


                                                                          Sky Harbor Airport

                        Number of Callers Who Filed Noise
                                  Complaints*                                                                                 Number of Noise Complaints Filed*
                  100
                                                                                                             500
                  80
                                                                                                             400




                                                                                          # of Complaints
 # of Callers




                  60
                                                                                                             300
                  40
                                                                                                             200
                  20
                                                                                                             100
                   0
                        J       A   S   O   N      D    J   F     M   A   M   J                                   0
                                                                                                                          J       A       S     O          N   D          J        F   M   A   M   J
                                        FY 06/07       FY 07/08
                                                                                                                                               FY 06/07             FY 07/08

                                                                          Goodyear Airport

                            Number of Callers Who Filed Noise                                                                 Number of Noise Complaints Filed*
                                      Complaints*                                                            40
                  40

                                                                                                             30
                                                                                       # of Complaints




                  30
   # of Callers




                  20                                                                                         20


                  10                                                                                         10

                   0                                                                                         0
                        J       A   S   O   N   D       J   F     M   A   M   J                                       J       A       S        O       N       D      J        F       M   A   M   J

                                        FY 06/07       FY 07/08                                                                               FY 06/07             FY 07/08


                                                                          Deer Valley Airport

                        Number of Callers Who Filed Noise                                                                     Number of Noise Complaints Filed*
                                  Complaints*                                                                300
                  100
                                                                                                             250
                                                                                           # of Complaints




                   80
   # of Callers




                                                                                                             200
                   60
                                                                                                             150
                   40
                                                                                                             100
                   20                                                                                         50

                    0                                                                                             0
                            J   A   S   O   N      D    J   F     M   A   M   J                                           J       A       S        O       N   D      J        F       M   A   M   J
                                        FY 06/07       FY 07/08                                                                                FY 06/07             FY 07/08

                                                                                                                          *Information is reported under a 60 day time lag.
                                                                          Aviation 4
CITY MANAGER’S EXECUTIVE REPORT                                                                                 JANUARY 2008

Aviation ⎯ continued


                                   Aircraft Takeoffs and Landings*



               Sky Harbor International Airport

  60,000
  50,000
  40,000
                                                                      FY 06/07
  30,000
                                                                      FY 07/08
  20,000
  10,000
      0
           J   A   S   O   N   D   J    F   M   A   M    J



                                                         Goodyear Airport

                               30,000
                               25,000
                               20,000
                                                                                                     FY 06/07
                               15,000
                                                                                                     FY 07/08
                               10,000
                                5,000
                                   0
                                        J   A   S    O    N   D   J    F   M     A   M   J




                                                                                 Deer Valley Airport

                                                        60,000
                                                        50,000
                                                        40,000
                                                                                                                          FY 06/07
                                                        30,000
                                                                                                                          FY 07/08
                                                        20,000
                                                        10,000
     *Information is reported under a 60
     day time lag.                                            0
                                                                  J    A   S     O   N   D   J   F   M   A      M   J


                                                    Aviation 5
CITY MANAGER’S EXECUTIVE REPORT                                                                     JANUARY 2008

Aviation ⎯ continued
 Comments/Highlights

 Fiesta / Insight Bowl Passenger and Traffic Management
 From December 31, 2007 through January 3, 2008, Aviation Department staff worked to provide effective passenger
 and traffic management from the increased traffic due to the Fiesta and Insight Bowls. Monday, December 31, 2007
 had the heaviest traffic with 18 charters arriving or departing. Thursday, January 3, 2008 had the second heaviest
 traffic with 11 charters.

 Parking Rate Increase
 The new terminal garage maximum parking rate of $25 per day went into effect at 12:00 AM on January 1, 2008. The
 software has worked smoothly and charges are being assessed accurately. Aviation Department staff ensured entry
 lane and roadway signage was in place in advance of the rate change.

 CityScape – FAA No Hazard Determination
 The Federal Aviation Administration (FAA) issued a No Hazard Determination for the CityScape project in downtown
 Phoenix on January 7, 2008. The determination was issued for a maximum building height of 510’ and expires on
 July 7, 2009, unless extended or revised by the FAA.

 Rental Car Center 2nd Year Anniversary
 Phoenix Sky Harbor International Airport celebrated the second anniversary of the opening of the Rental Car Center
 on January 19. The Rental Car Center ranks third in the United States rental car market behind Orlando, Florida and
 Los Angeles, California.

 New Rental Car Center Concession
 On January 16, 2008, a new concessionaire, Fresh Gourmet to Go, opened for business to serve customers of the
 Rental Car Center.

 Arizona Aviation Day
 On Wednesday, January 23, 2008, Arizona Airports Association and Aviation Department staff participated in the third
 annual Arizona Aviation Day at the State Capital. The successful event was comprised of a luncheon for legislators,
 staff, and other participants, static displays of aircraft, and exhibits by the numerous and diverse aviation industry
 participants. Keynote addresses on the economic and social impact of the aviation industry on the State of Arizona
 were made by State Representative Jerry Weiers and Dr. Lee McPheters.




                                                 Aviation 6
CITY MANAGER’S EXECUTIVE REPORT                                                                                 JANUARY 2008

Budget and Research ⎯ continued                                                                    Mark Leonard, Director
Budget and Research                                                                                    mark.leonard@phoenix.gov




   Program Goal                                               Key Services
   The Budget and Research                                    Prepare Annual Budget and Capital
   Department ensures effective,                              Improvement Program, Multi-Year
   efficient   allocation    of City                          Revenue       and     Expenditure
   resources to enable the City                               Forecasts, Research and Manage-
   Council, City Manager, and City                            ment     Studies,   Communicate
   Departments to provide quality                             Changes in the Annual Budget.
   services to our citizens.
                                                                                                  Phone 602-262-4800




                                Revenue-General Fund
                                     (In Millions)
 $120

 $100

  $80

  $60

  $40

  $20

   $0
         J       A         S     O     N      D          J       F   M    A    M     J
                                      FY 06/07       FY 07/08


                         Data for this chart will be one month behind



                               Expenditures -General Fund
                                       (In Millions)
  $120

  $100

   $80

   $60

   $40

   $20

    $0
             J       A      S     O     N        D        J      F   M    A    M    J
                                        FY 06/07      FY 07/08

                         Data for this chart will be one month behind


                                                                 Budget and Research 1
CITY MANAGER’S EXECUTIVE REPORT                                                                                                                         JANUARY 2008

Budget and Research ⎯ continued



                                   Monthly State Shared Sales Tax

                      50

                      40
     In M illio n s




                      30

                      20


                      10

                       0
                           J   A      S    O    N     D     J       F             M            A       M       J

                                                Estimate   Actual

                                   Data for this chart will be one month behind




                                                                                                           Monthly City General Fund Sales Tax


                                                                                          50

                                                                                          40
                                                                         In M illio n s




                                                                                          30

                                                                                          20

                                                                                          10

                                                                                           0
                                                                                                   J       A        S    O     N       D      J    F   M    A     M   J

                                                                                                                                   Estimate   Actual
                                                                                                                   Data for this chart will be one month behind



                                                                        Budget and Research 2
CITY MANAGER’S EXECUTIVE REPORT                                                                                                                      JANUARY 2008

Budget and Research ⎯ continued


                                                    Capital Improvement Program
                                                   Percentage of Program Awarded
                                                               FY 06-07
                                  100%                                      96.6%
                                   90%                                                            Target
                                   80%
            Percent of Estimate




                                   70%
                                   60%
                                   50%
                                   40%
                                   30%
                                   20%
                                   10%
                                    0%
                                                                        Actual Result




                                            Percent of Projects/Assignments                                               Cost Savings Identified
                                                Completed by Deadline

             100%                                                                                          10

                                         77%             77%                                               8
                      75%

                                                                                                           6
  Percent




                      50%
                                                                                                           4

                      25%
                                                                                                           2


                                  0%                                                                       0
                                         1st Qtr       2nd Qtr         3rd Qtr          4th Qtr                 1st Qtr    2nd Qtr         3rd Qtr    4th Qtr

                                                                 FY 07/08                                                            FY 07/08




                                                                                              Budget and Research 3
CITY MANAGER’S EXECUTIVE REPORT                                                                         JANUARY 2008

Budget and Research ⎯ continued



 Comments/Highlights

 •   The variance between expenditure for December this year compared to the same time period last year reflects
     the correction of November 2006 payroll accruals. Expenditures for November 2006 were understated due to
     payroll accruals that were not completed at that time which were corrected in December 2006. Also,
     commodities such as fuel and computers were higher than the were during the same time period last year.

 •   There are no cost savings identified to date for the second quarter of the fiscal year. Third quarter information for
     Percent of Projects/Assignments Completed by Due Date and Cost Savings will be available in April 2008.




                                                  Budget and Research 4
CITY MANAGER’S EXECUTIVE REPORT                                                                  JANUARY 2008

Business Customer Service Center ⎯ continued Mitchell Hayden, Director
 Business Customer Service Center                                                   mitchell.hayden@phoenix.gov




   Program Goal                                                                    Key Services
   The Business Customer                                                           Development processing,
   Service Center provides                                                         licensing information, and Infill
   customers with information and                                                  Housing Program (restricted to
   guidance in navigating the city                                                 single- family only)
   development process.
                                                                                   Phone: (602) 534-2000




                                 Number of Customers Served (Last 12 months)

                   1000
                   800
                   600
                   400
                   200
                     0
                             J    A    S      O   N    D      J F       M    A     M      J

                                                       FY 07/08



                          Percentage of Customer Served Last Month (by service category)

                                        14%             4%


                           17%                                               41%




                                         24%


          Infill           Business Assistance             Regulatory            Referrals          Misc



                                      Business Customer Service Center - 1
CITY MANAGER’S EXECUTIVE REPORT                                                                                       JANUARY 2008

Business Customer Service Center ⎯ continued
                                    Infill Housing Program
                     Number of Permits Issued with and without Fee Waivers
                                        (Since Inception)
  500
  450
  400
                                                  337      334                335
  350                                                                 312
               305      303             292
  300                           275        268                                                                               Waived *
         241
  250                                                223                                                                     Expedited
  200                                 166                                            160
  150
                                                                        104                     109
                          83                                                    89
  100                                                            73
                                                                                                       43
   50                                                                                      13
           4      5                                                                               0         0   0 0
     0
         1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008
                      Customers receiving permit fee waived* (up to $1000.00)




                                                  Infill Housing Program
                                            Average Fee Waiver for All Permits
                                                       (Calendar Year)

$2,500
$2,000
               $1,391                                   $1,535 $1,393
$1,500                                         $1,344                 $1,370
                        $1,103                                                                         $1,200 $1,200
                                      $961                                                      $958
$1,000
 $500
                                                                                                                             0
   $0
                1998          1999     2000       2001       2002           2003     2004         2005      2006      2007       2008




                                            Business Customer Service Center - 2
CITY MANAGER’S EXECUTIVE REPORT                                           JANUARY 2008

Business Customer Service Center ⎯ continued

  Comments/Highlights

  No Comments/Highlights were submitted for the month of January 2008.




                                   Business Customer Service Center - 3
CITY MANAGER’S EXECUTIVE REPORT                                                                     JANUARY 2008

City Clerk ⎯                                                                       Mario Paniagua, City Clerk
City Clerkcontinued                                                                     mario.paniagua@phoenix.gov




      Program Goal                                                                     Key Services.
      The City Clerk Department               bingo and regulatory license services;   Elections,    Official  Records,
      maintains orderly and accessible        provides printing typesetting, mail      Regulatory Licensing, Council
      records of all city activities and      services to all city departments, and    Support, Enterprise Messaging
      transactions including posting all      manages and maintains the city's         and Calendaring, Call Center
      public    meeting     notifications;    computer messaging network system        and Office Information Systems
      provides for effective administra-      including citywide training and call     Training, Printing Services, Mail
      tion of city elections and              center support.                          and Document Services.
      annexations; administers liquor,                                                 Phone 602-262-6811


                                                                              Licensing Revenue in FY 06-07
                            Types of Licenses Issued
                                    FY 06-07

                 Escort
                       Massage
                         1%      Vending
                                           Amusements
                                              1%
                                                                                        $2,547,941
                                   3%                     Misc.      Liquor
                  1%                                       5%         11%




                                     Sexually Oriented
                                       Businesses
                                          78%




          Total Number of Lobbyists Registered
600

500                                                                                        97%
400

300

200

100

  0
         2002    2003     2004     2005      2006        2007     2008




                                                            City Clerk 1
  CITY MANAGER’S EXECUTIVE REPORT                                                                             JANUARY 2008

  City Clerk ⎯ continued
                                  Postage Savings Realized
                               by Using Presort (In Thousands)
                                      FY 06-07 to Date
           $70,000

           $60,000

           $50,000

           $40,000

           $30,000

           $20,000

           $10,000

               $0
                     J     A     S     O       N    D       J    F    M      A     M     J

                                           Categories of Office Automation Classes
                                                    Taught by City Clerk
                                               Internet                   Notes
                                                  2%                       12%               Windows
                                     Project
                                                                                               7%
                                       3%

                          Access                                                                       Word
                            8%                                                                         23%




                           PowerPoint
                             12%

                                                                                 Excel
                                                                                 33%

         Overall Percent of "How To" Questions
              Resolved by the Help Desk
100%
                                                                Target 85%
                                                                                  Total Property
80%
                                                                                  Assessed Value
60%                                                                               Annexed
                                                                                  In FY 06/07
40%
                                                                                  $1,166,170
20%
       July-Sept     O ct-De c        Jan-Mar             Apr-June

                         FY 06/07     FY 07/08



                                                                     City Clerk 2
    CITY MANAGER’S EXECUTIVE REPORT                                                                                                                                                      JANUARY 2008

    City Clerk ⎯ continued

                   Council Minutes Prepared on Time                                                                    Notices Posted in Compliance with
                            Without Errors                                                                                     Open Meeting Law
                                                                                           600
8

                                                                                           500
6
                                                                                           400

4                                                                                          300

                                                                                           200
2
                                                                                           100
0
                                                                                            0
     J     A        S     O      N     D       J      F       M       A     M      J
                                                                                                     J        A          S           O              N        D            J          F              M         A        M           J
                   Meetings Without Errors    Total No. of Meetings
                                                                                                                       OML Notices Posted                             OML Notices in Compliance



                                                                                                            Election Voter Turnout
                                                                                             140,000
                                                                                                                                                                                          Early Ballots Cast
                                                                                             120,000                                                                                      Precinct Ballots Cast

                                                                                             100,000
                                                                                                          80,584                                                        81,056                                        81,633
                                                                                                 80,000
                                                                                                                                                                                                        68,074
                                                                                                                        61,173                                                       59,490
                                                                                                 60,000                              55,082             51,033

                                                                                                 40,000
                                                                                                                           22,258
                                                                                                            17,389                                                        18,168                          17,471        16,421
                                                                                                 20,000                                  9,785
                                                                                                                                                           4,888                          5,770
                                                                                                     0
                                                                                                            Sep 2007




                                                                                                                                                                                                                        Mar 2001
                                                                                                                          Mar 2006




                                                                                                                                                           Mar 2005


                                                                                                                                                                          Sep 2003


                                                                                                                                                                                         Mar 2002


                                                                                                                                                                                                           Nov 2001
                                                                                                                                         Sep 2005




                                              Elections Time From Poll Closing
                                                       to Final Results

     Midnight
                                                                                                                           3hr36min
     10:30 p.m.
                        2hr56min
     10:00 p.m.
                                                                                                          2hr43min
     09:30 p.m.
                                                                  2hr10min
                                   2hr00min
     09:00 p.m.                                    1hr40min                     1hr37min 1hr40min
     08:30 p.m.

     08:00 p.m.

     07:30 p.m.

     7:00 p.m.
     Polls Close
                         Mar ‘01     Nov ‘01        Mar ‘02       Sep ’03        Mar ’05     Sep ’05 Mar ’06                   Sep ‘07




                                                                                       City Clerk 3
CITY MANAGER’S EXECUTIVE REPORT                                                                  JANUARY 2008

City Clerk ⎯ continued
                         Property Records Processed Within 5 Working Days

               500,000
               450,000
               400,000
               350,000                                                              Total Records
               300,000                                                              Processed
               250,000
               200,000                                                              Records Processed
               150,000                                                              Within 5 working
               100,000                                                              Days
                50,000
                     0
                          02-03    03-04    04-05    05-06    06-07    07-08
                                                                      (Fiscal
                                                                      Year to
                                                                       Date)



   Comments/Highlights

   1. City Clerk staff assisted with the Inauguration of newly elected Council Members, Thelda Williams, Maria
      Baier, and Michael Nowakowski, and Council Member Claude Mattox and Mayor Gordon.

   2. The committee Coalition to Preserve Laveen Village filed two referendum petition applications on Friday,
      January 11. Both referendum petitions relate to a development at the northwest corner of 27th Avenue and
      Baseline Road. One referendum refers to a General Plan amendment and the other relates to a zoning
      application. Both items were initially approved by the City Council on December 19, but the related resolution
      and ordinance were not adopted until Jan. 9, 2008. Each referendum requires a total of 9,798 signatures of
      qualified electors of the City of Phoenix and must be filed no later than February 8, 2008.




                                                    City Clerk 4
  CITY MANAGER’S EXECUTIVE REPORT                                                                                      JANUARY 2008

 Community and and Economic
 CommunityEconomic Development                                         ⎯ continued                      Don Maxwell, Director
                                                                                                            don.maxwell@phoenix.gov
 Development


       Program Goal                                                                                Key Services
       The Community & Economic                    CED accomplishes this through its               •Small Business Hotline 602-534-6000
       Development Department (CED)                Business    Development,     Small              •Business Financial Assistance
       seeks to stimulate economic                 Business, Business Financing and                •Business Attraction & Development
                                                                                                   Assistance
       activity by offering a diverse range        Workforce divisions.          They
                                                                                                   •International, Retail & Sports development
       of value-added business programs            implement these programs to                     programs
       to build, revitalize, and sustain a         attract, sustain, and develop                   • Sky Harbor Center development
       quality community for Phoenix               businesses, create jobs, develop a              •Business Retention & Extension
       businesses and residents.                   qualified workforce and revitalize              •Workforce Development
                                                   Phoenix’s economy.                              Phone 602-262-5040

                                                       Estimated Jobs Retained ***
                                                           (Fiscal Year To Date)
                                   800

                                   700

                                   600

                                   500

                                   400

                                   300

                                   200

                                   100
                                                                             *
                                     0
                                                               06/07         07/08

            Value of Capital Development Business                                    Value of Capital Development Business
                     Attraction Projects ***                                               Retention & Expansion ***
$600                      (In Millions)                                                            (In Millions)
                                                                       $80

$500
                                                                       $60
$400

$300                                                                   $40

$200
                                                                       $20
$100
                     *
                                              **
 $0                                                                    $0

                FYTD 05/06   FYTD 06/07   FYTD 07/08                                  FYTD 05/06    FYTD 06/07     FYTD 07/08




                                           Community and Economic Development 1
    CITY MANAGER’S EXECUTIVE REPORT                                                                          JANUARY 2008

   Community and Economic Development ⎯ continued

                            Retail Program – Public Infrastructure Reimbursement Program



                   200

                   150

                   100                                                                                  Total Projects
        Millions




                                                                                                        to Date: 26
                    50

                     0
                                 Actual City Investment Reimbursement
                                 Maximum City Investment Public Infrastructure Reimbursement
                                 Sales Tax Generated For Current FY, To Date




                   Projected Net New Jobs Created ***                        Projected Average Annual Salary for ***
                           (Fiscal Year to Date)                                            New Jobs
                                                                                       (Fiscal Year to Date)
8,000                                                             $ 80,000

7,000                                                             $ 70,000

6,000                                                             $ 60,000

5,000                                                             $ 50,000

4,000                                                             $ 40,000

3,000                                                             $ 30,000

2,000                                         **                  $ 20,000

1,000                                                             $10,000


   0                                                                    $0

                    FYTD 05/06   FYTD 06/07   FYTD 07/08                           FYTD 05/06   FYTD 06/07   FYTD 07/08




                                              Community and Economic Development 2
  CITY MANAGER’S EXECUTIVE REPORT                                                                                                                                               JANUARY 2008

 Community and Economic Development ⎯ continued
                  Businesses Served Monthly                                                                              Business Services Provided Monthly
300                                                                                                  700

                                                                                                     600
250
                                                                                                     500
200
                                                                                                     400
150
                                                                                                     300

100
                                                                                                     200

50                                                                                                   100


 0                                                                                                       0

        J     A        S   O    N      D      J       F    M       A     M     J                                     J       A       S        O       N       D       J         F       M       A       M       J


                               FY 06/07           FY 07/08                                                                                            FY 06/07            FY 07/08




                                        WORKFORCE CONNECTION
                                                                                                                         Number of Clients Served
                                                                                      3,000


                                                                                      2,500


                                                                                      2,000


                                                                                      1,500


                                                                                      1,000


                                                                                       500


                                                                                         0
                  Training by Industry                                                           J           A           S       O       N        D       J       F        M        A       M       J
             (Data is Cumulative Year-To-Date)                                                                                           FY 06/07                     FY 07/08


                                                                                                                 Number of Clients Using the Resource
                                                      Healthcare
               Other                                     34%                                                     Rooms at the One Stop Career Center
               34%
                                                                                                                  Youth, Adult and Dislocated Workers
                                                                                                                              (MONTHLY)
                                                                                              30,000


                                                                                              25,000


                                                                                              20,000
 Aerospace
    1%
                                                                         Bioscience           15,000
             Information                                     Advanced        2%
                                    High Technology          Business
             Technology
                                    (manufacturing)           Services
                 8%
                                          3%                    18%
                                                                                              10,000


      Total Attending Training                            388                                  5,000


                                                                                                     0
                                                                                                                 J       A       S        O       N       D       J         F       M       A       M       J
                                                                                                                                                              FY 07/08
                                                          Community and Economic Development 3
CITY MANAGER’S EXECUTIVE REPORT                                                                      JANUARY 2008

Community and Economic Development ⎯ continued


  Comments/Highlights

   * The addition of a Data Center to Nestle reflects the increase in investment dollars and also the retention of jobs
     in Phoenix.

  ** Large Business locates to Phoenix such as Phase 2 Solutions, Apollo Group, Clear Channel Communications,
     Le Nature’s Inc. and U.S. Bank Arizona contributed to the significant 2004-2005 figure as opposed to the 2005-
     06 figures.

  *** Information for these indicators is provided by clients at the time of assistance.




                                       Community and Economic Development 4
CITY MANAGER’S EXECUTIVE REPORT                                                                    JANUARY 2008

Development Services ⎯ continued
Development Services                                                                       Lionel Lyons, Director
                                                                                              lionel.lyons@phoenix.gov



  Program Goal                                  Key Services
  The     Development       Services            Plan Reviews, Inspections
  Department       manages        the
  development approval process to
  assure    safe    buildings    and
  compatible site improvements that
  enhance the urban environment
  and promote economic vitality.




                                                                                      Phone: (602) 262-7811

                                Major Commercial Building Plans Approved (Monthly)
                      4.5
                       4
                      3.5
                       3
  # of Plans




                      2.5
                       2
                      1.5
                       1
                      0.5
                       0
                            J      A    S      O       N       D        J        F     M      A      M        J

     Permitted on 1st Review                 Permitted on 2nd Review            Permitted on Subsequent Review

                            Medium Commercial Building Plans Approved (Monthly)

                       18
                       16
                       14
                       12
         # of Plans




                       10
                        8
                        6
                        4
                        2
                        0
                            J       A    S      O       N       D           J    F     M       A      M       J


       Permitted on 1st Review               Permitted on 2nd Review            Permitted on Subsequent Review
                                               Development Services 1
CITY MANAGER’S EXECUTIVE REPORT                                                                                                                             JANUARY 2008

Development Services ⎯ continued
                                                                  Minor Commercial Building Plans Approved (Monthly)

                                                350

                                                300

                                                250
    # of Plans




                                                200

                                                150

                                                100

                                                 50

                                                     0
                                                             J          A         S        O         N        D            J        F      M          A      M        J


                                Permitted on 1st Review                               Permitted on 2nd Review                  Permitted on Subsequent Review



                                                                             Commercial Plan Review Turnaround Times
                                                                                  Average Days - First Review
                                                                                 (major goal = 60 days, medium goal = 45 days, minor = 30 days)
    # of Average Days - First Review




                                                80


                                                60


                                                40


                                                20


                                                 0
                                                         J             A        S        O         N        D         J         F        M        A        M      J

                                                                             Major Building         Medium Building             Minor Building



                                                                            Other Plan Review Turnaround Times
                                                                                Average Days - First Review
                                                                 (residential goal = 30 days, site goal = 35 days, civil goal = 45 days, plot = 5 days)
             # of Average Days - First Review




                                                40


                                                30


                                                20


                                                10


                                                 0
                                                         J             A         S        O         N        D         J        F         M       A        M      J


                                                Custom & Standard Residential                           Site Pre-Application            Civil Plans       Plot Plans


                                                                                          Development Services 2
CITY MANAGER’S EXECUTIVE REPORT                                                                                            JANUARY 2008

Development Services ⎯ continued

                                                               Building Plans Received
                           250

                           200
     # of Plans




                           150

                           100

                           50

                            0
                                     J         A       S        O       N       D         J       F        M     A     M      J


                                            Major Commercial                              Medium Commercial
                                            Minor Commercial                              Custom & Standard Residential


                                                   Average Counter Wait Times (in Minutes)
                           40
                           35
                           30
         In Minutes




                           25
                           20
                           15
                           10

                            5
                            0
                                     J         A       S       O        N       D         J       F        M     A     M       J



                                         Residential Customers          Commercial Customers              All Counter Customers



                                                                    Inspections (Monthly)

                           12,000

                           10,000
        # of Inspections




                            8,000

                            6,000

                            4,000

                            2,000

                                 0
                                           J       A       S        O       N       D         J       F    M     A     M      J


                                                                     Residential        Commercial



                                                                Development Services 3
CITY MANAGER’S EXECUTIVE REPORT                                                                                                             JANUARY 2008

Development Services ⎯ continued
                                           Percent of Inspections Performed on Scheduled Day
                                                                                    (Monthly Goal = 90% )
          100%


                80%


                60%


                40%


                20%


                         0%
                                       J           A            S           O       N        D        J         F       M       A           M       J

                                                            Residential Customers                 Commercial Customers


                                                       Percent of Fiscal Year-To-Date Available Staffing
                                                                       Positions Filled
                             100%


                                 80%
       Staffing %




                                 60%


                                 40%


                                 20%


                                 0%
                                           J            A           S           O       N        D          J       F       M           A       M       J


                                                                                        Actual       Goal
                                                        Percent of Fiscal Year-To-Date Cost Recovery

                                 100%
                                  90%
                                  80%
               Cost Recovery %




                                  70%
                                  60%
                                  50%
                                  40%
                                  30%
                                  20%
                                  10%
                                   0%
                                               J            A           S       O        N       D        J         F       M       A       M       J


                                                                                         Actual       Goal

                                                                        Development Services 4
CITY MANAGER’S EXECUTIVE REPORT                                                     JANUARY 2008

Development Services ⎯ continued
 Comments/Highlights

 4775 E. Washington St. – 4 Level Parking Garage
 296,704 square feet, 16 million

 4350 E. Garfield St. – E Suites Hotel
 153,298 square feet, 13 million

 4450 E. Washington St. – Aloft Hotel
 70,550 square feet, 10 million

 6735 S. 47th Ave. – Laveen Rogers Ranch Elementary #59
 92,400 square feet, 10 million

 2111 S. 99th Ave. – Police Precinct
 26,000 square feet, 5 million

 3800 W. Happy Valley Rd. – Safeway
 64,129 square feet, 4.2 million

 3888 E. Broadway Rd. – Tenant Improvement & Addition of Existing Office Building
 30,837 square feet, 3 million

 2247 E. Van Buren St. – Glen harbor Apartments Parking Garage
 45,994 square feet, 2.4 million

 5025 E. Washington St. – Addition to Parking Garage
 46,000 square feet, 2 million

 1617 W. Williams Dr. – Warehouse
 35,000 square feet, 2 million

 Central & Dobbins – CVS Pharmacy
 15,455 square feet, 1.5 million

 2228 N. Black Canyon Hwy. – Shamrock Foods Expansion
 28,226 square feet, 1.4 million

 1209 S. 1st Ave. – Replace Existing Facility with 2-story
 10,178 square feet, 1.3 million

 2103 W. Happy Valley Rd. – IHOP Restaurant
 4,821 square feet, 1.2 million

 5032 N. 16tth Ln. – Pasadena Apartments,
 18,108 square feet, 1.1 million




                                           Development Services 5
CITY MANAGER’S EXECUTIVE REPORT                                                                                      JANUARY 2008

Downtown Development Office ⎯ Office
Downtown Developmentcontinued                                                                             John Chan, Director
                                                                                                            downtown@phoenix.gov




  Program Goal                                    Phoenix is taking a strategic               Key Services
  The      Downtown       Development             approach to downtown – to                   • Downtown Redevelopment
  Office (DDO) is dedicated to the                leverage the opportunities for the          • Residential Development
  development and enhancement of                  city and the region, and inspire
                                                  activity around the clock that makes        • Transit-Oriented Development
  the economic, academic and
  cultural vitality of the urban core             Downtown an exciting place to live,         • Business Assistance
  that is uniquely Phoenix.                       work and visit.                             • Downtown Academic Expansion
                                                                                              • Bioscience Development
                                                                                              • Mixed-Use Development
  Phone: 602-534-7143                             TTY: 602-534-3476                           Online: phoenix.gov/downtown


                        Estimated Value of
                Development/Redevelopment Projects                                 Number of Active Projects
                           (In Millions) *
   $3,600                                                             80

                                                                      70
   $3,000
                                                                      60
   $2,400
                                                                      50
   $1,800                                                             40

   $1,200                                                             30

                                                                      20
    $600
                                                                      10
       $0                                                              0
         M .
                 .


                 .
                 .




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             ne
              n.




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              ly




             ay
             g.



                .




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             pt


            ov
            ec
             ct
           Ju




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           Ja




          Ap
          Au




          Ju
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          Se




          ar
           O
          N
          D




                         FY 06-07      FY 07-08
                                                                                         FY 06-07     FY 07-08




                 Number of Residential Units Created                                 Number of Jobs Created
                           Downtown **                                                   Downtown ***
       1,000                                                               1,000

        800                                                                 800

        600                                                                 600

        400                                                                 400

        200                                                                 200


            0                                                                 0
                                                                                               FY 06-07   FY 07-08
                            FY 06-07   FY 07-08




                                                       Downtown Development Office 1
CITY MANAGER’S EXECUTIVE REPORT                                                                     JANUARY 2008

Downtown Development Office ⎯ continued

 Comments/Highlights

  * Estimates of project values and number of jobs may be provided by non-City developers.

 ** The number of residential units and jobs created downtown refer to completed projects in each fiscal year.




                                              Downtown Development Office 2
    CITY MANAGER’S EXECUTIVE REPORT                                                                                     JANUARY 2008

   Engineering and Architectural Services- continued
   Engineering and Architectural                                                                             Wylie Bearup, Director
                                                                                                                 wylie.bearup@phoenix.gov
   Services

        Program Goal                                                                                       Key Services
        The Engineering and Architectural                   construction projects; administers and         CIP       Management,    Utility
        Services Department provides for                    coordinates the City’s Storm Water             Permitting, Bid Specifications,
        the economical, safe, and aesthetic                 Management Program in compliance               Project    Management,   Labor
        design and construction of facilities               with the National Pollutant Discharge          Compliance, Central Records,
        on City property; coordinates the                   Elimination System (NPDES) Permit;             GIS       Mapping,    M/W/DBE
        consultant selection and bid                        and serves as the central depository           Programs, Contract Adminis-
        specifications and bidding process,                 for all official records relating to capital   tration, Storm Water Regulatory
        including setting minority- and                     improvement projects.                          Compliance.
        woman-owned             subcontracting
        goals for all capital improvement                                                                  Phone: 602-495-7274


                                                       Design and Construction Management
                                                                Number of Projects                                                 Construction
                                                                                                                                     Value
                       0                               10            20                   30                40                50

        CED/DDO                1                                                                                                   $411,000,000
                                   2
Convention Center                              6                                                                                   $436,430,765
                                           4
Cultural & Hist oric                               7                                                                               $ 17,309,861
                                                   7
               Fire                        4                                                                                       $ 9,985,361
                                               6
                                       3
           Housing         0                                                                                                       $     0

            Library                        4                                                                                       $ 18,491,641
                                       3
            Ot her*        1                                                                                                       $   2,920,000
                                   2
             Parks                                     9
                                                               16                                                                  $ 36,823,651
                                       3
             Police                                                                                                                $   3,003,334
                                       3
              PPPI                             6
                                                                                                                                   $    404,500
                                   2
                                   2
    Public Transit                                                                                                                 $ 40,010,000
                           1
                                       3
     Public Works                                                                                                                  $   6,045,500
                                                   7



                                                                          Design   Construct ion



                   *Includes: Environmental Programs, Finance, Human Services, ITD, Personnel, Neighborhood
                              Services, and Streets.



                                                            Engineering and Architectural Services 1
CITY MANAGER’S EXECUTIVE REPORT                                                                      JANUARY 2008

Engineering and Architectural Services Department ⎯ continued

 Total Number of Design and Construction                                    Year-To-Date Number of
           Projects per Month                                             Consultant Contracts Awarded

100
 80                                                         07/08               86
 60
                                                            06/07                 97
 40
 20
                                                            05/06                      133
  0
       05-06       06-07            07-08
                                                                    0 50 100 150 200 250 300 350 400
          Design    Construction


                                        Year-To-Date Number of
                                       Consultant On Call Services


                        07/08                              132

                        06/07                             121


                        05/06                        94


                                0         50      100     150       200     250



                                 YTD Value of Consultant M/W/DBE
                                               Contracts Awarded
                                          FY 06/07                           FY07/08
                                      $            %                        $                %
                YTD Total       44,762,405                           46,401,810
                MBE              1,339,384           3                5,235,089              11
                WBE              2,016,590           5                1,262,470               3
                DBE                       0          0                     65,707             0.14

                                    Engineering and Architectural Services 2
CITY MANAGER’S EXECUTIVE REPORT                                                                                       JANUARY 2008

Engineering and Architectural Services- continued


                  YTD Value of Subcontractor M/W/S/DBE Contracts Awarded

                                                % to                           % to                           % to                % to
              YTD Total      $ to MBE                          $ to WBE                       $ to SBE                $ to DBE
                                                MBE                            WBE                            SBE                 DBE
               ($) 07/08       07/08                             07/08                          07/08                   07/08
                                                07/08                          07/08                          07/08               07/08

   JOC      154,055,370.37 1,481,880.65          0.96      2,973,739.50         1.93         5,754,308.91      3.74     0.00      0.00

CM @ Risk   69,995,055.50   2,368,592.00         3.38          624,200.00       0.89         204,441.00        0.29     0.00      0.00

   DB           0.00           0.00              0.00             0.00          0.00                0.00       0.00     0.00      0.00
   DBB      19,006,721.97   1,137,657.00         5.99          85,000.00        0.45         667,160.00        3.51   52,967.50   0.28
  Total     243,057,147.84 4,988,129.65          2.05      3,682,939.50         1.52         6,625,909.91      2.73   52,967.50   0.02



    MBE – Minority Business Enterprise                                                 WBE – Woman-Owned Business Enterprise
    SBE – Small Business Enterprise                                                    DBE – Disadvantaged Business Enterprise




                                                     YTD Number of Bids or GMP'S
                                                      Awarded by Delivery Method


                                DBB             20
                                            6
                                      3
                                  DB 0
                                                                                                            06/07
                                            12                                                              07/08
                            CM@Risk
                                           6

                                 JOC                              140
                                                         89

                                       0         50      100     150     200   250     300    350     400



                                                      DB: Design Build
                                                      DBB: Design Bid Build
                                                      CM@Risk: Construction Manager at
                                                      Risk
                                                      JOC: Job Order Contracts




                                                Engineering and Architectural Services 3
CITY MANAGER’S EXECUTIVE REPORT                                                                                                                                             JANUARY 2008

Engineering and Architectural Services- continued



                                                                                              Utility Plan Reviews Completed Each Month
                                                                 1300                 1246         1173
                                Utility Plan Reviews Completed



                                                                                                      1092
                                                                 1100
                                                                                                         1031
                                                                                             914                   910
                                                                     900                                                 869 869
                                                                                                                                                          808
                                                                                                             753     736
                                                                                                                       736                                       728
                                                                     700         619          664                                  570              531
                                                                               531                                                        568
                                                                     500

                                                                     300

                                                                     100
                                                                                Jul    Aug     Sep     Oct    Nov Dec        Jan    Feb       Mar   Apr    May    Jun

                                                                                                                     06/07    07/08




                                                                                          Environmental Projects FY07/08
                                        140
                                        120
           Number of Projects




                                        100
                                                             80
                                                             60
                                                             40
                                                             20
                                                                 0
                                                                           J          A        S       O        N        D     J          F         M     A       M     J

                                                             Environmental Assessments                               Asbestos and Lead-based Paint Projects                   Demos




                                                                                                   Engineering and Architectural Services 4
                CITY MANAGER’S EXECUTIVE REPORT                                                                                         JANUARY 2008

          Engineering and Architectural Services- continued


                       Total Environmental Projects                                             Federal Wage Compliance
                                                                                            Number of Labor Compliance Projects
Number of Projects




                     250

                                                                                           EAS        4
                     200
                                                                                                      5
                                                                                       Aviation                   24
                     150                                                                                           28                                 06/07
                                                                                        Streets           12
                     100                                                                                   11                                         07/08
                                                                                        Transit       7
                      50                                                                              6
                                                                           Transit (Light Rail)                                 72
                        0                                                                                                                96
                             J   A S O N D        J   F M A M J
                                                                                                  0       20       40      60   80      100     120
                                          06/07       07/08




                                     Central Records Number of Customers at Public Service Counter
                     4,000
                     3,500
                     3,000
                     2,500
                     2,000
                     1,500
                     1,000
                       500
                         0
                              J J     A A      S S        O O       N N         D D         J J            F F          M M     A A           M M      J J
                             06 07    06 07   06 07       06 07    06 07       06 07       07 08          07 08         07 08   07 08         07 08   07 08
                                                                       External        Internal




                                                              Engineering and Architectural Services 5
CITY MANAGER’S EXECUTIVE REPORT                                                                        JANUARY 2008

Engineering and Architectural Services- continued




                             Lots Received Compared to Lots Entered
                                  Fiscal Year 2007-08 by Month


            12,000
            10,000
              8,000
              6,000
              4,000
              2,000
                   0
                         J      A     S      O     N      D      J     F      M     A      M     J

                                        Lots Received                      Lots Entered




 Comments/Highlights

 The Phoenix Convention Center $600 million expansion project reached a major milestone Tuesday, January 22,
 2008, with the installation of the pedestrian bridge that links the north building to the west building. The bridge spans
 3rd Street, which allows convention goers to move freely between the two buildings.

 On Monday, January 28, 2008, a grand opening ceremony was held at the West Transit Facility located at located at
 405 N. 79th Ave. The 25 acre site allows Public Transit staff to store and maintain up to 250 buses. The facility
 includes: a preventative maintenance area, parts storage area, equipment storage area, fuel services area for
 liquefied natural (LNG), bus storage area, vehicle wash area, operation administration offices, and training room.




                                           Engineering and Architectural Services 6
   CITY MANAGER’S EXECUTIVE REPORT                                                                                            JANUARY 2008

Environmental Programs ⎯ continued
Office of Environmental Programs                                                                              Karen O’Regan, Manager
                                                                                                                   karen.o’regan@phoenix.gov



                      Program Goal                                      Key Services                            Key Services Cont.
                      Environmental Programs provides                   Pollution Prevention Program            Brownfields Land Recycling
                      coordination and monitoring for                   Regulatory Assistance                    Program
                      City environmental programs and                   Policy & Rule Development               Environmental Quality
                      activities.   The Office also
                      develops     and      implements                  Air Quality & Dust Control               Commission
                      environmental    policies   and                   Projects to Clean Up Soil &             Rio Salado & Special
                      programs primarily designed to                     Groundwater Pollution                   Environmental Projects
                      enhance City compliance with                      Protection of Waterways
                      environmental      laws     and                    (Clean Water Act, Sec. 404)            Phone 602-256-5669
                      regulations.

                                                                                                  Days Air Pollution Was
                                                                                        Above Federal Standards: Phoenix Metro Area
                                                                                                      (Calendar Year)
                                                                                 40

                                 Customer Satisfaction                           30                                                           *
                                 Technical & Regulatory
                                      Assistance                                 20
                                                                                                                                    *
                                       2006/2007
                                                                                 10
                                                                                                                                   **       **
                                                                                  0
                                                                                      2000    2001     2002     2003     2004     2005     2006

                                                                                             Particulates     Carbon Monoxide      Ozone
                                                                                           * A more stringent ozone standard, effective in 2005.
                                                                                          ** Drought contributed to higher particulate levels.
                                        Brownfield Projects
                              Commercial, retail, office, mixed-use and
                            residential projects involving the cleanup and                                      Metro North Corporate Park
                          redevelopment of environmentally contaminated                                          National Award for Excellence in
                                               property.                                                          Brownfields Redevelopment
                     50
                     45
                     40
Number of Projects




                     35
                     30
                     25
                     20
                     15
                     10
                      5
                      0
                             02/03     03/04   04/05    05/06   06/07    07/08
                                     New Projects      Total Projects



                                                                         Environmental Programs 1
     CITY MANAGER’S EXECUTIVE REPORT                                                                                     JANUARY 2008

    Environmental Programs ⎯ continued


                                                          Pollution Prevention (P2) Initiatives

                               120

                               100

                                 80

                                 60

                                 40

                                 20

                                    0
                                         FY 02/03         FY 03/04      FY 04/05       FY 05/06     FY 06/07          FY 07/08

                      P2 initiatives are conducted to reduce the amount of hazardous materials used or hazardous waste
                      generated in City operations and to improve regulatory compliance. P2 initiatives include product
                      testing to identify potential substitutes for hazardous materials, process changes, recycling, and other
                      projects that reduce hazardous material use, hazardous waste generation, or disposal. As of
                      2006/2007, initiatives include technical assistance to help improve compliance. Currently, the P2
                      Program addresses over 500 facilities.




                                                                                                  Environmental Training
               ** Environmental Facility Assessments**                                     Total Employees/Consultants Trained
                                                                                    1400

                                                                                    1200
FY 07/08
                                                                                    1000
FY 06/07
                                                                                     800
FY 05/06
                                                                                     600
FY 04/05
                                                                                     400
FY 03/04                                                                             200

FY 02/03                                                                               0
                                                                                           02/03   03/04    04/05      05/06     06/07   07/08
FY 01/02
                                                                                               Waterway Protection       Dust Control
                                                                                               Pollution Prevention      Brownfields
           0

                 20

                         40

                               60

                                        80

                                             100

                                                    120

                                                            140

                                                                  160

                                                                        180

                                                                              200




      ** Environmental Facility Assessments are used to evaluate a
      baseline of environmental compliance and identify ways to
      reduce the use of hazardous materials. Currently, over 500
      facilities are evaluated on a 2-5 year recurring schedule.




                                                              Environmental Programs 2
CITY MANAGER’S EXECUTIVE REPORT                                                                       JANUARY 2008

Environmental Programs ⎯ continued

 Comments/Highlights

 CLIMATE CHANGE

 Kickoff Meeting - The City began the eighteen month Greenhouse Gas Emissions Inventory and Climate Action Plan
 project. 35 staff from seven departments attended a kick off meeting lead by the consultant. Staff will assist with data
 collection, providing information on the City’s extensive environmental programs, and suggesting new or expanded
 programs for the City to achieve additional emission reductions from city operations.

 POLLUTION PREVENTION (P2) PROGRAM

 Environmentally Preferable Purchasing (EPP) - Staff completed work on a new EPP website designed for the
 community to access projects and services for greening home, office, transportation, energy, building and water
 conservation. P2 will be maintaining the site, which includes a link for community comments. http://phoenix.gov/epp/

 EPP Communication and Outreach - The Nation’s First Minority Green Business Conference was held on
 Wednesday, January 16 at the ASU Downtown Mercado. OEP staff and ASU’s Associate Director of Purchasing
 were the speakers for a well-attended session titled, “Building a Green Procurement Program.” Those in attendance
 represented small and minority-owned businesses interested in the City’s purchasing efforts and the importance of
 EPP products and services.

 EPP Communication and Outreach - Eighth grade science students attending Highland Junior High School (Gilbert)
 received an environmental lesson on the City’s EPP program and overall sustainability efforts. Invited for the school’s
 annual career day, OEP staff also discussed skills and character traits needed for environmental careers. Students
 discussed eco-labeling and ways to include green purchasing in daily decision making.




                                               Environmental Programs 3
CITY MANAGER’S EXECUTIVE REPORT                                                                  JANUARY 2008

Equal Opportunity ⎯ continued
Equal Opportunity                                                         Carole Coles Henry, Director
                                                                                  carole.coles.henry@phoenix.gov



  Program Goal                         Key Services
  The Equal Opportunity Department     Certification of minority, women,         Women’s Commission; investi-
  promotes and enforces equal          disadvantaged, and small business         gation of discrimination complaints;
  opportunities   for    both   City   enterprises     (M/W/D/SBEs)       and    fair housing and fair employment
  employees and the general public     contract compliance for the M/W/SBE       education and outreach; implemen-
  through a wide range of education,   and DBE Programs; affirmative action      tation of the City’s business and
  community     involvement,    and    compliance for City suppliers and         employment affirmative action and
  enforcement programs. These          contractors; staff support to the         ADA       compliance      programs;
  programs are carried out by a        Phoenix         Human        Relations    training on disability issues,
  combination of staff and volunteer   Commission, Mayor’s Commission on         affirmative action, sexual harass-
  panels appointed by the Mayor and    Disability Issues, and Phoenix            ment prevention, and equal
  City Council.                                                                  opportunity.

                                                                                 Phone: (602) 262-7716



                                       Certified Availability
                                       2007/08 Year to Date

 450
 400
 350
                                                       181
 300
 250
                      178
 200
 150                                                   146                                 64


 100                  68
                                                                                           75
                                                       36
  50                  47
                                                                                           10
                                                       42                                  33
                      24
   0
               Co nstructio n                 Go o ds & Services                P ro fessio nal Services
                             DB E           SB E             WB E               M BE




                     *M/W/D/S/BE – Minority/Women/Disadvantaged/Small Business Enterprise
                                      ** SBE – Small Business Enterprise
                                                Equal Opportunity 1
 CITY MANAGER’S EXECUTIVE REPORT                                                                                                                     JANUARY 2008

Equal Opportunity ⎯ continued
                           Comparative M/W/S/DBE Certification Applications Received

                                                                       Current Month            Current YTD

                    200
                    180
                    160
                    140
                    120
                    100
                     80
                      60
                      40
                      20
                       0
                                 # - New            # - New                   # - New # - Recertified #-Recertified # - Recertified
                               Construction         Goods &                 Professional Construction Goods &        Professional
                                                    General                  Services                   General        Services
                                                   Services                                             Services

                                                   M/WBE Certification File Disposition (Monthly)

                                          350
                                          300
                                          250
                                          200
                                          150
                                          100
                                          50
                                           0
                                                            M/WBE CURRENT (#)                           YTD (#)

                                                Certified     Recertified    Pending      Withdrawals   Denials      Decertified




       DBE (only) Certification File Disposition (Monthly)                                          SBE (only) Certification File Disposition (Monthly)

50                                                                                        30
40
                                                                                          20
30

20
                                                                                          10
10

 0                                                                                          0
             DBE CURRENT (#)                                 YTD (#)                                       SBE CURRENT (#)                                 YTD (#)


     Certified   Recertified    Pending    Withdrawals         Denials      Decertified            Certified      Recertified      Pending   Withdrawals    Denials   Decertified



                                                                               Equal Opportunity 2
CITY MANAGER’S EXECUTIVE REPORT                                                                                              JANUARY 2008

Equal Opportunity ⎯ continued

               M/W/S/DBE* Certifications                                                           All SBE** Certifications
                     Percent of Goal                                                              Percent of Goal Reached
          (Fiscal Year Goal: 800 Certifications)                                            (Fiscal Year Goal: 500 Certifications)
             0%                                                                                                               0%




            Discrimination Complaints Received                                                   Discrimination Complaints Received
                      (Current Month)                                                                       (Year-to-Date)

                       Housing 13                                                                                            Housing 45
                                                                                  ADA Title II 1



                                                                          Private Sector
                                                                                11



                                                          City
      ADA Title II 0                                   Complaints 2
                         Private            Other 0                                                                                 City
                                                                                           Other 8
                        Sector 2                                                                                                Complaints 65



                          • Total discrimination complaints received this month = 17
                          • Total discrimination complaints received year-to-date = 130
                          • Total discrimination complaints pending = 91



                   Discrimination Complaints Resolved                                 Discrimination Complaints Resolved
                             (Current Month)                                                    (Year-to-Date)

                 Private Sector 1   ADA Title II 1                                         Private Sector   ADA Title II 3
                                                      Housing 8
                                                                                                 11                              Housing 49
                                                                           Other 21




      Other 14
                                                        City Complaints
                                                                                        City Complaints
                                                               7
                                                                                               52



                          • Total discrimination complaints resolved this month = 31
                          • Total discrimination complaints resolved year-to-date = 134

                                                                  Equal Opportunity 3
CITY MANAGER’S EXECUTIVE REPORT                                                                      JANUARY 2008

Equal Opportunity ⎯ continued




                                         Overall Customer Satisfaction With
                                            Equal Opportunity Services
                                                   (Annual Survey)

                                                        87%




  Comments/Highlights

  M/W/S/DBE Program – On January 8, 2008 staff conducted a monthly certification workshop at the Washington
  Adult Center. A total of 15 business owners attended the workshop to obtain assistance in completing the
  M/W/S/DBE certification application process. The overall rating for the workshop was 9.83 on a scale of one to ten.

  Certification ensures that small business owners have an equal economic opportunity to participate in City business
  opportunities. The department hosts the instructional sessions in all eight Phoenix City Council districts to enhance
  service delivery and provide technical assistance to firms in completing the application process.




                                                    Equal Opportunity 4
CITY MANAGER’S EXECUTIVE REPORT                                                                                       JANUARY 2008

Family Advocacy Center ⎯ continued
Family Advocacy Center                                                                         JoAnn Del-Colle, Director
                                                                                                        joann.del-colle@phoenix.gov



   Program Goal                                    Key Services
   The Family Advocacy Center                      • Crisis intervention and counseling            • Rent and utility assistance
   provides comprehensive services                 • Shelter access and emergency                    (Phoenix residents)
   to domestic violence and sexual                   housing                                       • Survivor support groups
   assault/abuse victims and their                 • After hours advocate response and             • Advocate support during court
   families, in a safe, comforting and               victim assistance                               proceedings and hearings
   supportive environment.
                                                   • Investigative and prosecutorial               • Legal advocacy referrals
                                                     support                                       • Information and referral services
                                                   • Orders of Protection
                                                   • Forensic examinations and related
                                                     medical treatment
                                                   • Emergency food boxes                          Phone: (602) 534-2120


                                                   Number of Victims

    200                                                                 100
                                                                        80
    150
                                                                        60
    100
                                                                        40
     50                                                                 20

      0                                                                  0
           J   A   S   O   N   D   J   F       M    A   M       J             J   A   S    O   N    D    J   F   M   A   M     J

                   Domestic Violence Clients                                              Sexual Assault Clients

                   New Domestic Violence Clients                                          New Sexual Assault Clients




                                                   Type of Service Provided

      120

      100

          80
                                                                                                             Orders of Protection
          60                                                                                                 Shelter Placement/Refuge
                                                                                                             Financial Assistance
          40
                                                                                                             Safety Planning
          20                                                                                                 Transporation Assistance

          0
               J       A   S       O       N        D       J       F     M       A   M        J



                                               Family Advocacy Center 1
CITY MANAGER’S EXECUTIVE REPORT                                                                       JANUARY 2008

Family Advocacy Center ⎯ continued


                           103 Individuals Counseled
                                 January 2008
                           14
                                                         29

                                                                          Crisis Intervention

                                                                          Short Term Counseling

                                                                          Long Term Counseling Referrals

                          60




                 53 Sexual Assault Exams in Maricopa County
                               January 2008


                                                              36%
                                                                          Phoenix Family Advocacy Center

                                                                          Other

           64%




Comments/Highlights

  • The Family Advocacy Center served 125 domestic violence victims and 31 sexual assault victims during the
    month of January. Of the clients served, 73 were new domestic violence victims and 23 were new sexual
    assault victims. The 156 clients served received 267 advocacy services including shelter placement, orders of
    protection, financial assistance and counseling. Information and referral services were provided to 17 additional
    individuals who were not victims of domestic violence or sexual assault.

  • The Family Advocacy Center had 319 victim contacts in January. Fifty-two percent of the contacts were made
    in person and 48% were made by phone.

  • The FAC Victim Advocate working at Phoenix Municipal Court had 79 victim contacts in January, provided court
    escorts for 15 victims and assisted victims in obtaining 15 Orders of Protection.

  • The Forensic Nurse Examiners Program conducted 53 examinations throughout Maricopa County in January.
    Of those exams, 19 (36%) were conducted at the FAC.

  • Through the Center’s community partnership with A New Leaf (formerly PREHAB of Arizona), 76 counseling
    hours were provided in January.

  • Through the Center’s community partnership with Jewish Family and Children’s Service, 20 families received
    long-term case management services in January.


                                         Family Advocacy Center 2
CITY MANAGER’S EXECUTIVE REPORT                                                                         JANUARY 2008

Family Advocacy Center ⎯ continued

Comments/Highlights Cont.

  •   Family Advocacy Center staff attended a meeting of the DV Collaborators group on January 7, 2008. The
      meeting is attended by representatives of domestic violence service providers across the valley and provides
      information on the current domestic violence bed space and program updates. Agenda items included
      information on Orders of Protection and Injunctions Against Harassment from Glendale Police Department
      Advocates.

  •   Family Advocacy Center (FAC) staff attended a meeting of the Arizona Coalition for Victim Services (ACVS) on
      January 9, 2008. Agenda items included the upcoming Academy scheduled for June 8-13 in Flagstaff, AZ and
      a leadership conference that is being sponsored by ACVS February 28 and 29, 2008.

  •   Family Advocacy Center (FAC) staff attended a meeting of the Arizona Victim Assistance Academy (ACVS) on
      January 9, 2008. A presentation was made by Arizona Special Kids on their foster care and adoption program.
      Updates were also made on current legislation and website updates.

  •   JoAnn Del-Colle and FAC staff met with Missy Gryder, Ph.D. on January 10, 2008. The focus of the meeting
      was the HELPS (Highlight Emotional Learning and Personal Safety) physical and sexual abuse prevention
      program for children. The FAC is working with HOPE VI staff to bring this program to the HOPE VI community
      in summer 2008.

  •   Family Advocacy Center (FAC) Victim Services staff from the City Manager’s Office and the Police Department
      as well as detectives from the Family Investigations Bureau Unit participated in briefings on the
      recommendations of the Victim Services Stakeholders group on January 25, 2008. The groups were updated
      on plans to transition the Police Victim Services Unit to the City Manager’s Office Victim Services function at the
      FAC at the beginning of April 2008. Participants will meet with FAC CMO Victim Services staff over the coming
      weeks to further prepare for the transition.

  •   The Family Advocacy Center received a donation of 30 outfits for toddlers and adolescents from the Assistance
      League of Phoenix (ALP) on January 25, 2008. ALP has provided clothing and sundries for Assault Survivor
      Kits for more than six years and is now assisting with clothing for the children of domestic and sexual violence
      victims as well as toys for the Children’s Activity Room. Also received was a donation of 180 stuffed animals
      from PSI Seminars, which will be given to children who visit the Center.

  FAC PRESENTATIONS / TOURS:

  •   Family Advocacy Center (FAC) staff provided multiple presentations, tours and technical assistance to City staff
      and members of the community during the month of January including:

           Staff made a presentation for nine staff members at Los Ninos Hospital on January 4, 2008.

           Staff provided a tour for 18 members of the Assistance League of Phoenix on January 7, 2008.

           Staff made a presentation to 20 individuals at Gupo De Auto-ayuda Comunitaria (Community Group of
           Self-Help) on January 7, 2008.

           Staff participated in the Community of Dreams DES event on January 15, 2008. Sixty-two individuals
           received information on the FAC.

           JoAnn Del-Colle made a presentation to 30 individuals for the Office of Arts & Culture on January 17, 2008.

           Staff made a presentation to 14 students in a Social Work class at Phoenix College on January 24, 2008.



                                          Family Advocacy Center 3
CITY MANAGER’S EXECUTIVE REPORT                                                                                              JANUARY 2008

Finance ⎯                                                                                            Bob Wingenroth, Director
Finance continued                                                                                             bob.wingenroth@phoenix.gov




      Program Goal                                     Key Services
      To provide quality financial services            Debt and cash management,
      for our customers both internal and              inventory and risk management,
      external,    through      responsive             purchasing, financial accounting and
      actions, dedicated efforts, and a                reporting, processing/collection of
      commitment        to      innovation,            receivables and sales tax collection
      excellence, and equal opportunity.               and payables, real estate services,
                                                       and tax code enforcement, and water
                                                       and wastewater analysis and
                                                       resource planning.                                     Phone: (602) 262-7166


                                                                                          Dollars Invested by Portfolio
                                                                                                 (in Thousands)
                                                                                     $152,039

                                                                                                                                           $1,524,256




                                                              $1,385,618


                                                                      Treasurer's Group         Other Non-yield Restricted        Yield Restricted




              Average Yields by Portfolio                                                       Average Life by Portfolio
 6%                                                                                  10

                                                                                      8
 4%
                                                                                      6
                                                                            Y ears




 2%                                                                                   4

                                                                                      2
 0%
      Treasurer's   Other Non-     Yield        3-Month                               0
        Group          yield     Restricted   Treasury Bill                               Treasurer's Group     Other Non-yield     Yield Restricted
                    Restricted                   Yield                                                            Restricted




                                                        Finance - 1
CITY MANAGER’S EXECUTIVE REPORT                                                                                                                    JANUARY 2008

Finance ⎯ continued
                                                                                                           Bond Ratings
                                                                Type of Bond                                         Standard & Poor’s   Moody’s
                                                        General Obligation                                                 AAA            Aa1
                                                               Water Revenue                                                AA            Aa3
                                                               Airport Revenue                                             AA -           Aa3
                                                     Sr. Lien Street Revenue                                               AAA            Aa3
                                                       Sr. Lien Excise Tax                                                 AAA            Aa2




              Risk Management Claims Received
                       (Year-to-Date)


2007-08




2006-07
          0




                       500




                                     1,000




                                                       1,500




                                                                           2,000




                                                                                           2,500




                                                                                                             3,000




               Risk Management Claims Closed
                        (Year-to-Date)


2007-08




2006-07
          0


                 500


                             1,000


                                             1,500


                                                       2,000


                                                                   2,500


                                                                                   3,000


                                                                                                   3,500


                                                                                                             4,000




                                                                                                       Finance - 2
CITY MANAGER’S EXECUTIVE REPORT                                                                       JANUARY 2008

Finance ⎯ continued



                                                    Dollar Value of Accounts Payable
                                                           Warrants Processed
                                             $500
                                             $450
                                             $400
                                             $350
                               In Millions   $300
                                             $250
                                             $200
                                             $150
                                             $100
                                              $50
                                               $0
                                                    J    A   S   O    N   D   J   F   M   A   M   J




               Privilege License Tax Dollars
                     Assessed Via Audit
                       (Year-To-Date)
  $7,000,000
  $6,000,000

  $5,000,000
  $4,000,000

  $3,000,000
  $2,000,000

  $1,000,000
         $0
                    2006-07                          2007-08




                                                        Finance - 3
CITY MANAGER’S EXECUTIVE REPORT                                                              JANUARY 2008

Finance ⎯ continued


                                   P rivilege License A pplicatio ns P ro cessed
            3000
            2000
            1000
               0
                    Jul    Aug    Sep    Oct     Nov      Dec    Jan    Feb    Mar    Apr     May    Jun

         FY06/ 07   1010   1335   993    1117    1429     1233   1564   1455   1118   1115    1043   974

         FY07/ 08   1110   1009   856    1083    841      825    1887




 Comments/Highlights

 No Comments/Highlights were submitted for the month of January 2008.




                                            Finance - 5
CITY MANAGER’S EXECUTIVE REPORT                                                                      JANUARY 2008

Finance ⎯ continued



                                                Total Receivables by Month
                               $100

                               $80
              In Millions


                               $60

                               $40

                               $20

                                 $0
                                      J    A       S   O      N   D       J    F     M   A   M   J

                                                            2006/07      2007/08


                                          City Sales Tax & Franchise Fees Collected
                                                        (Year-to-Date)
                               $720,000,000

                               $660,000,000

                               $600,000,000

                               $540,000,000

                               $480,000,000
                 In Millions




                               $420,000,000

                               $360,000,000

                               $300,000,000

                               $240,000,000

                               $180,000,000

                               $120,000,000

                                 $60,000,000

                                           $0
                                                       2006/07                     2007/08
                                                       2007 Public Safety Expansion
                                                       Transit
                                                       Parks & Desert Preserve
                                                       Capital Construction
                                                       Convention Center
                                                       Franchise & Utility
                                                       Police/Fire
                                                       Sports Arena
                                                       PLT, Use Tax & License

                                                           Finance - 4
CITY MANAGER’S EXECUTIVE REPORT                                                                       JANUARY 2008

                                                                                             Bob Khan, Fire Chief
Fire⎯ continued
Fire
                                                                                             robert.a.khan@phoenix.gov




   Program Goal                                Key Services
   The Fire Department provides the            Fire    Control   and    Prevention,
   highest level of life and property          Emergency Medical Services and
   safety through the extension of             Transportation, Public Education,
   Fire Prevention, Fire Control,              Special         Operations/Technical
   Emergency Medical, and Public               Rescues                                Phone 602-262-6297
   Education Services




                    Percentage of Time
                First Unit Arrives on Scene
                    in 4 Minutes or Less
                    (For Current Month)
  40%

                                                                          Percentage of Time Advanced Life Support
                                                                            Arrives on Scene in 8 Minutes or Less
  20%                                                                                (For Current Month)
                                                                   100%

                                                                    80%


   0%                                                               60%
         2003      2004      2005       2006        2007
                                                                    40%

                                                                    20%

                                                                     0%
                                                                             2003     2004     2005    2006   2007




                                                       Fire 1
CITY MANAGER’S EXECUTIVE REPORT                                                                        JANUARY 2008

Fire ⎯ continued

                                            Response Time

                Percentage of Time                                                Percentage of Time
          First Ladder Arrives on Scene                                      Command Officer Arrives on Scene
                in 5 Minutes or Less                                              in 5 Minutes or Less
                 (For Current Month)                                               (For Current Month)
100%                                                               100%

80%                                                                80%

60%                                                                60%

40%                                                                40%

20%                                                                20%

 0%                                                                 0%
       2003     2004     2005      2006     2007                             2003      2004     2005     2006      2007




                                                                          Percentage of Airplane Emergency Incidents
                                                                          At Sky Harbor Airport Where FAA Mandated
                                                                               Response Time (3 Minutes) is Met
                                                                                      (For Current Month)
                                                           100%

                                                             80%

                                                             60%

                                                             40%

                                                             20%

                                                             0%
                                                                     2003           2004      2005     2006      2007



                    Percentage of Time Ambulance
                Arrives on Scene in 10 Minutes or Less
                           (For Current Month)
         100%
          90%
          80%
          70%
          60%
          50%
          40%
                 2003     2004     2005    2006     2007




                                                    Fire 2
CITY MANAGER’S EXECUTIVE REPORT                                                               JANUARY 2008

Fire ⎯ continued

                                                      Fire Injuries per 100K Population
                                                                 (Calender YTD)
                                        2




                                        1



                                        0
                                                2003       2004       2005        2006        2007


                                                 Fire Fatalities per 100K Population
                                                            (Calender YTD)
                                      0.30


                                      0.20


                                      0.10


                                      0.00
                                                 2003       2004       2005        2006       2007

                                                            Number of Calls by Types
                                                               (For Current Month)
                           14,000
                           12,000
                           10,000
                            8,000
                            6,000
                            4,000
                            2,000
                                  0
                                        2003             2004        2005           2006           2007
                                       Emergency Medical Services

                                       Fire

                                       Other (mountain/swift water/trench/tree rescues, other service calls)




                                             Fire 3
CITY MANAGER’S EXECUTIVE REPORT                                                                  JANUARY 2008

Fire ⎯ continued


                                                                  Percentage of Public Education Event
                                                                           Requests Fulfilled
                                                                             (Year to Date)
                                                           100%

                                                           80%

                                                           60%

                                                           40%

                                                           20%

                                                            0%
                                                                  2003        2004    2005     2006       2007


                    Fire Prevention Plan
                      Review Statistic
                     (For Current Month)
    100%

     80%

     60%

     40%

     20%

      0%
            2003     2004     2005     2006     2007                     Hazardous Materials Inspection
                                                                                Program Statistic
                                                                               (For Current Month)
                                                           100%

                                                           80%

                                                           60%

                                                           40%

                                                           20%

                                                            0%
                                                                  2003        2004    2005     2006       2007




 Comments/Highlights

 No Comments/Highlights were submitted for the month of January 2008.




                                                  Fire 4
CITY MANAGER’S EXECUTIVE REPORT                                                                                      JANUARY 2008

                                                        Barbara Stocklin, Historic Preservation Officer
Historic Preservation                                ⎯ continued                barbara.stocklin@phoenix.gov




   Program Goal                              Key Services
   The Historic Preservation Office          Identify historic properties, list eligible              for compliance with federal
   identifies, preserves, protects and       properties on Phoenix Historic                           environmental regulations,
   enhances significant historic and         Property Register and National                           administer incentive programs,
   prehistoric resources within the          Register of Historic Places, review                      and conduct education and
   City of Phoenix.                          applications for City construction and                   outreach activities.
                                             demolition permits, review City projects


                                                                                                      Phone: (602) 261-8699



                             Persons Assisted
3,500

3,000

2,500

2,000

1,500

1,000

 500

   0
        J      A     S      O      N         D        J       F       M       A       M       J


                                                              City Permit Applications Reviewed
                                       40
                                       35

                                       30
                                       25
                                       20
                                       15

                                       10
                                       5
                                       0
                                                 J        A       S       O       N       D       J      F     M      A     M      J
                                            Certificate of Appropriateness                Certificate of No Effect         Demolition

                                                      Historic Preservation 1
CITY MANAGER’S EXECUTIVE REPORT                                                             JANUARY 2008


Historic Preservation               ⎯ continued


                   Properties Listed in Phoenix Historic Property Register
                                       Program to Date
            8150

            7950

            7750

            7550

            7350

            7150

            6950
                   J    A      S    O      N     D      J       F       M   A   M   J




                             Properties with Conservation Easements
                                         Program to Date
             400

             350

             300

             250

             200

             150

             100

              50

               0
                   J     A      S   O       N     D         J       F   M   A   M       J




                                        Historic Preservation 2
CITY MANAGER’S EXECUTIVE REPORT                                                                       JANUARY 2008


Historic Preservation                         ⎯ continued


                                City Investment in Private Rehabilitation Projects
                                              Fiscal Year to Date


                City Historic
                Preservation
                Bond Funds                     $681,752
                    26%                                              $2,042,141




                                                                                        Matching Private
                                                                                            Funds
                                                                                             74%




 Comments/Highlights

 Tovrea Castle Rehabilitation Update
 Rehabilitation work at Tovrea castle is continuing. Currently, work is underway to augment and reinforce the tunnels
 and foundations. Structural upgrading of the first and second floors is next. A mock-up replica window has been
 produced and was evaluated, prior to producing replica wood casement windows for the remaining building. There are
 enough intact historic windows for most of the first floor, with replica windows proposed for the upper floors. The
 project remains on schedule for completion in December 2009. City staff is meeting on site with Channel 11 next
 week to produce some feature footage on the restoration work as it progresses.

 RFQ for Listing of 10 Historic Districts on the National Register of Historic Places
 A panel made up of representatives from the Phoenix Historic Preservation Office, the Arizona Historic Preservation
 Office, and the Phoenix Historic Preservation Commission interviewed three (3) finalists for a $125,000 Request for
 Qualifications (RFQ) to complete a nomination of 10 historic districts to the National Register of Historic Places. Once
 listed, residential property owners will be eligible to apply for a property tax reduction. The panel unanimously
 recommended Preservation Central, Inc. from Austin, Texas. City Council action on the award is anticipated in late
 February.

 City Council Policy Session
 HP Staff updated the City Council at their weekly Policy Session regarding the status of the city’s three ethnic heritage
 studies, including partnerships in place to disseminate information from the studies to the public. Also present were
 Tracy Wright Wagner from the Phoenix Museum of History, Lydia Aranda from Wells Fargo Bank and Ricardo Torres


                                                 Historic Preservation 3
CITY MANAGER’S EXECUTIVE REPORT                                                                     JANUARY 2008


Historic Preservation                         ⎯ continued


Comments/Highlights Cont.

from Latino Perspectives. Partnerships with these entities have led to an exhibit on Hispanic history at the Phoenix
Museum of History, a popular brochure based on the city’s Hispanic Historic Property Survey Report, a Channel 11
video that is shown in the Hispanic museum exhibit, and a popular Hispanic history school “trunk show” educational
program for 4th grade students. Similar partnership projects are in the planning stages for the African American and
Asian American Historic Property Surveys.

Historic Preservation Commission
The Historic Preservation Commission (HPC) endorsed a scaled down “Historic Property Survey and Designation
Plan” to reflect proposed budget reductions and reduced staffing levels for the HP Office. The HPC also
recommended City Council approval to contract with Preservation Central Inc. from Austin, Texas to complete a
National Register Nomination to list 10 city-listed historic neighborhoods in the National Register of Historic Places,
and to apply for a federal pass-through grant to produce a popular publication on the city’s post World War II
commercial building survey (currently in process). Presentations were also provided regarding the conversion of the
1931 Professional Building to the Hotel Monroe (137 N. Central) and the rehabilitation of the 1926 A.E. England Motor
Company building (424 N. Central) for use in the downtown civic space, although no action was taken on these two
items. The HPC also voted to establish a subcommittee to address possible concerns regarding the Downtown Urban
Form Study.




                                                Historic Preservation 4
CITY MANAGER’S EXECUTIVE REPORT                                                                           JANUARY 2008

Housing ⎯                                                                                    Kim Dorney, Director
Housing continued                                                                                 kim.dorney@phoenix.gov




      Program Goal                              Key Services
      The Housing Department provides           Provide housing for eligible low-       affordable housing. Provide tech-
      and promotes diversified housing          income families, seniors, and           nical assistance to non-profits.
      opportunities and enriches the            persons with disabilities. Provide
      quality of life for low to moderate       rental assistance for low-income
      income families, seniors and              residents in the private housing
      persons with disabilities by              market.    Provide home-ownership
      developing,       managing     and        opportunities.     Provide financial
      subsidizing affordable housing.           assistance to increase
                                                                                        Phone 602-262-6794




           Public Housing Delinquent Rent Rate
10%


8%


6%


4%


2%


0%
       J    A    S    O    N    D     J     F    M    A    M     J

                          FY 06/07   FY 07/08




                                                                         Public Housing Occupancy Rate
                                                            120%

                                                            100%

                                                               80%

                                                               60%

                                                               40%

                                                               20%

                                                               0%
                                                                     J   A   S    O     N    D    J   F      M   A   M   J

                                                                                       FY 06/07   FY 07/08




                                                            Housing 1
 CITY MANAGER’S EXECUTIVE REPORT                                                                            JANUARY 2008

Housing ⎯ continued




                      Number of Families Processed Through
                          Applications and Information

                800
                700
                600
# of Families




                500
                400
                300
                200
                100
                  0
                        J   A   S       O       N    D      J   F       M       A   M    J

                                                FY 06/07   FY 07/08




                                Percent of Section 8 Certificates /
                                     Vouchers Under Lease
                  120%

                  100%

                      80%

                      60%

                      40%

                      20%

                      0%
                            J       A       S       O       N       D       J       F    M    A     M   J

                                                           FY 06/07         FY 07/08




                                                                                        Housing 2
CITY MANAGER’S EXECUTIVE REPORT                                                                                                JANUARY 2008

Housing ⎯ continued


                          Percentage of Section 8 Budget Authority Used
                                          FY2007-2008
       100.0%
        50.0%
           0.0%
                  Jul y     Aug      Sept      Oct       Nov       Dec           Jan          Feb       Mar ch       Apr i l         May       June

   Month          83.05%    82.94%   85.04%   85.62%    87.16%     90.03%       99.27%

   Year To Date   86.74%    86.97%   88.27%   88.69%    89.27%     89.93%       94.48%




                                                                Number of Families Receiving Assistance
                                                               Through First-Time Homebuyers Programs
                                                       400
                                                       350
                                                       300
                                                       250
                                                       200
                                                       150
                                                       100
                                                       50
                                                        0
                                                               J    A       S     O       N         D    J       F       M       A         M   J

                                                                                         FY 06/07       FY 07/08




                                                               Housing 3
CITY MANAGER’S EXECUTIVE REPORT                                                                   JANUARY 2008

Housing ⎯ continued


                                                        Number of Affordable Rental Units Created
                                                 200


                                                 160


                                                 120


                                                  80


                                                  40


                                                   0
                                                        J    A     S    O    N    D    J    F     M   A   M   J

                                                                            FY 06/07   FY 07/08




 Comments/Highlights

 No Comments/Highlights were submitted for the month of January 2008.




                                                       Housing 4
CITY MANAGER’S EXECUTIVE REPORT                                                                                                                             JANUARY 2008

Human Services ⎯ continued                                                                                                    Gloria Hurtado, Director
Human Services                                                                                                                         gloria.hurtado@phoenix.gov




             Program Goal                                 Key Services
             The Human Services Department                The department operates 17 senior centers, 165
             provides comprehensive social                Head Start classrooms, and four family services
             services to improve the quality of           centers. Human Services Department programs
             life   for    Phoenix     residents.         provide a safety net of services to the community,
             Services and programs reach a                working to prevent homelessness, maintain
             diverse population of Phoenix                independent living, and keep at-risk youth in
             residents from preschool children            school. The department’s services extend a
             participating   in     Head    Start         helping hand to residents in times of crisis or need.                                    Phone 602-262-6666
             programs to older adults attending
             senior center activities.




                                                                                                               Average Number of Community Volunteer
                             Number of Clients Served
                                                                                                                              Hours
            30,000                                                                                25,000


            26,000                                                                                20,000



            22,000                                                                                    15,000
                                                                                          Hours
 C lients




            18,000                                                                                    10,000


                                                                                                      5,000
            14,000

                                                                                                          0
            10,000
                                                                                                                J   A   S     O    N       D       J        F        M       A   M       J
                     J   A     S   O   N    D     J   F    M     A   M   J

                                       FY 06/07       FY 07/08                                                                     FY 06/07                     FY 07/08




                                                                                                                     Daily (Average) Number of
                                                                                                                    Reserve-A-Ride Passengers

                                                                                          1000


                                                                                           800
                                                                             Passengers




                                                                                           600


                                                                                           400


                                                                                           200


                                                                                                  0
                                                                                                          J     A   S   O      N       D       J        F        M       A       M   J


                                                                                                                            FY 06/07                   FY 07/08

                                                                 Human Services 1
                       CITY MANAGER’S EXECUTIVE REPORT                                                                                                                                 JANUARY 2008

                      Human Services ⎯ continued

                                                                                                                     Senior Clients Receiving Daily Meals (Average)

                                                                                                            3,000

                                                                                                            2,500

                                                                                                            2,000




                                                                                        Clients
                                                                                                                1,500

                                                                                                                1,000

                                                                                                                    500

                                                                                                                     0
                                                                                                                              J       A       S       O       N        D       J       F       M   A   M   J

                                                                                                                                                          FY 06/07             FY 07/08




                                Number of Households Provided with                                                                    Number of Households Provided with
                                    Eviction and Foreclosure                                                                              Utility Assistance Payments
                                       Prevention Services
                      600                                                                                            2,500


                      500
                                                                                                                     2,000
                                                                                              Assistance Payments
Prevention Services




                      400
                                                                                                                     1,500
                      300

                                                                                                                     1,000
                      200

                                                                                                                      500
                      100


                        0                                                                                                 0
                            J    A   S   O   N    D     J   F       M      A   M   J                                              J       A       S       O        N       D       J       F       M   A   M   J


                                             FY 06/07           FY 07/08                                                                                          FY 06/07                 FY 07/08




                                                                               Human Services 2
             CITY MANAGER’S EXECUTIVE REPORT                                                                                       JANUARY 2008

            Human Services ⎯ continued



                  Downtown Homeless Population - Sheltered*                                      Downtown Homeless Population-Unsheltered*
            1
           1 00
           1000                                                                            700
           900
                                                                                           600
           800
           700                                                                             500
Homeless




                                                                                Homeless
           600                                                                             400
           500
           400                                                                             300
           300                                                                             200
           200
            100                                                                            100

             0                                                                               0
                   J    A   S    O   N    D     J    F     M     A   M    J                        J   A   S   O   N     D    J     F    M   A   M   J


                                     FY 06/07   FY 07/08                                                           FY 06/07   FY 07/08




                                                               * Data represents a one day “Snapshot”
                                                                      by the Police Department


                  Comments/Highlights

                  Community Services Division

                  On January 29th, the 2008 Homeless Street Count was conducted. Approximately 260 community, faith-based,
                  business, and government volunteers participated in the count. The count was staged out of the Bethany Bible
                  Church Activity Center starting at 6:30 p.m. with safety training and street count methodology. The count was
                  conducted from the hours of 8-11 p.m. Dignitaries in attendance were Councilman Greg Stanton (District 6), who
                  also provided the opening remarks, Representative Robert Meza, Dennis Burke, Chief of Staff to Governor Janet
                  Napolitano, and Deputy Chief of Staff for Urban Relations, Anna Marie Chavez.

                  On January 26th, Linda Jackson from the IRS and staff attended the grand opening of the Life Bridge Community
                  Volunteer Center at Orangewood Church of the Nazarene. Approximately 80 participants attended the event,
                  including Council members- Thelma Williams and Claude Mattox- and Arizona Representatives Robert Meza and
                  Chad Campbell. The event also recognized the new partnership with Orangewood, Rio Salado Community
                  College (RSCC) and the City of Phoenix Earned Income Tax Credit (EITC) Campaign.

                  On January 13th , the Community Services Division received twenty-six (26) 90-gallon recycling containers filled
                  with discarded clothing from participants in the PF Chang Marathon. The Public Works Department received a
                  grant from the Arizona Department of Environmental Quality, which included recycling efforts at special events.
                  Volunteers recruited from Phoenix Clean and Beautiful picked up windbreakers, sweat shirts, jackets, hats, gloves,
                  and scarves discarded along the first 3 miles of event and took them to the Watkins Overflow Shelter. On Friday,
                  January 18th, the items collected were distributed to the Homeless Outreach Teams and organizations currently
                  working with the homeless.




                                                                     Human Services 3
CITY MANAGER’S EXECUTIVE REPORT                                                                    JANUARY 2008

Human Services ⎯ continued

  Comments/Highlights Cont.

  Senior Services Division

  Senior Services is collaborating with the Area Agency on Aging and the Midwestern University School of Podiatry to
  conduct screenings at all 17 City of Phoenix senior centers from now through June 2008, on selected days from
  9:00 to 11:30 a.m. The screenings will include a doctor’s examination for circulation, nerves, skin, musculoskeletal
  structure, stance and gait. Informative literature will be available.

  Education Division

  Head Start recruitment efforts continue for more families to strengthen waiting lists, due to anecdotal information
  that many families would be leaving Arizona due to the Employer Verification law that went into effect this month.
  Flyers were distributed to businesses and are being left with agencies and as door hangers in targeted
  neighborhoods.

  Saint Vincent DePaul’s Medical Clinic provided the opportunity for ten more uninsured Head Start children to
  receive TB skin tests. These tests are performed on children determined to be “at risk” and those who cannot
  qualify for insurance. The next event is scheduled for February 5, 2008, when the clinic will see ten more Head
  Start children.




                                                Human Services 4
CITY MANAGER’S EXECUTIVE REPORT                                                                                                            JANUARY 2008
                                                                                                                        Charles Thompson,
Information Technology ⎯ continued
Information Technology                                                                                             Chief Information Officer
                                                                                                                    charles.thompson@phoenix.gov


   Program Goal                                                                                                         Key Services
   The      Information  Technology              Operating departments with infor-                                      Enterprise Application Develop-
   Department (ITD) coordinates the              mation     processing  through    the                                  ment      and       Maintenance,
   use of information technology                 application and coordination of com-                                   Technical Infrastructure Support,
   across the various departments                puter technology and procures,                                         Data Center Operations, Radio
   and agencies of Phoenix City                  manages, and maintains the City’s                                      and Telephone Communications
   government to ensure that                     radio, telephone, and computer                                         Services,    Geographic    Infor-
   accurate and timely information is            network systems.                                                       mation       System,       Cable
   provided to citizens, elected                                                                                        Communications Licensing and
   officials, City Management, and                                                                                      Regulation, City-wide Tech-
   staff. The Department provides                                                                                       nology Coordination and City-
   City                                                                                                                 wide Technology Policies and
                                                                                                                        Standards Management.
                                                                                                                        Phone 602-262-4481


                                          Critical Systems Availability Percentage
       100%



        99%



        98%



        97%



        96%



        95%
               J          A          S         O            N          D            J            F          M            A           M             J

                   Enterprise Data Netwo rk    Enterprise Systems *        Internet Service      M icro wave Netwo rk        Telepho ne Netwo rk


               *Enterprise Systems = SAP, CHRIS, BRASS, Cashiering, Water Billing/History, TLR, GIS, INPHX, and PAYF.


                                                          Percentage of
                                                   On-Time Data Center Services
                                      100%

                                         99%

                                         98%

                                         97%

                                         96%

                                         95%
                                                Jul. Sep.       Oct. Dec.           Jan. M ar.        A pr. Jun.

                                                                      FY 06/07     FY 07/08




                                                   Information Technology 1
            CITY MANAGER’S EXECUTIVE REPORT                                                                                             JANUARY 2008

            Information Technology ⎯ continued


                                Phoenix.gov (Internet)                                                     Inside Phoenix (Intranet)
                                  Number of Visits*                                                            Number of Visits*
       1,800,000                                                                       500,000
       1,600,000
       1,400,000                                                                       400,000

       1,200,000
                                                                                       300,000
       1,000,000
            800,000
                                                                                       200,000
            600,000
            400,000                                                                     100,000
            200,000
                 0                                                                           0
                      J    A    S   O    N    D      J    F     M     A   M   J                    J   A   S   O   N      D       J      F       M   A   M   J

                                         FY 06/07    FY 07/08                                                      FY 06/07       FY 07/08



                          *A "visit" is a continuous use of the website by a unique user, terminated after 30 minutes of inactivity.




                                    E-Payment                                                                    E-Payment
                               Number of Transactions                                                          Monthly Income
            80,000                                                                    10,200,000

            70,000
Thousands




                                                                                       8,200,000
            60,000

            50,000
                                                                                       6,200,000
            40,000

            30,000                                                                     4,200,000

            20,000
                                                                                       2,200,000
             10,000

                 0                                                                      200,000
                      J    A    S   O    N    D      J    F     M     A   M   J                    J   A   S   O   N       D      J      F       M   A   M   J

                                        FY 06/07    FY 07/08                                                           FY 06/07       FY 07/08




                                                                    Information Technology 2
          CITY MANAGER’S EXECUTIVE REPORT                                                                                                                               JANUARY 2008

        Information Technology ⎯ continued


                    Number of Citycom Phone Calls Processed                                                                                Number of Phoenix Maps
                           (Average Number Per Day)                                                                                           Online Sessions
        150,000
                                                                                                                           14000

        125,000                                                                                                            12000


        100,000                                                                                                            10000

                                                                                                                           8000
         75,000
                                                                                                                           6000
         50,000
                                                                                                                           4000

         25,000
                                                                                                                           2000

               0                                                                                                              0
                     J        A       S       O       N       D       J         F       M       A       M        J                 J   A   S     O     N        D       J       F       M       A       M       J

                                              Originating Calls                     Inco ming Calls                                            FY 06/07 Internet            FY 06/07 Intranet
                                              To tal Calls                                                                                     FY 07/08 Internet            FY 07/08 Intranet



                             Number of Citizen Cable Complaints                                                             Number of Wireless Communication Repairs
              100                                                                                                                        Priority Repairs
                                                                                                                     300


              75                                                                                                     240


                                                                                                                     180
              50

                                                                                                                     120
              25

                                                                                                                      60

               0
                                                                                                                      0
                         Jul. Sep.                Oct. Dec.               Jan. M ar.                A pr. Jun.
                                                                                                                              J    A   S   O      N        D        J       F       M       A       M       J
                                                  FY 06/07        FY 07/08
                                                                                                                                               FY 06/07        FY 07/08



                       Average Cycle Time of Wireless
                    Communication Repairs Priority Repairs
        2.5



         2
Hours




        1.5



          1



        0.5
                J        A        S       O       N       D       J       F         M       A       M       J


                                               FY 06/07                       FY 07/08




                                                                                            Information Technology 3
CITY MANAGER’S EXECUTIVE REPORT                                                                                      JANUARY 2008

Information Technology ⎯ continued


         Number of 800MHz Radios Deployed                                               800 MHz Radios Average Calls Per Day
                     (Quarterly)                                                                     (Monthly)
80,000                                                                    100,000

70,000
                                                                          80,000
60,000

50,000                                                                    60,000
40,000

30,000                                                                    40,000

20,000
                                                                          20,000
10,000

    0                                                                          0
         Jul. - Sep.   Oct. - Dec.       Jan. - M ar.      A pr. - Jun.             J     A   S   O   N   D     J    F   M   A   M   J


                              FY 07/08                                                                        FY 07/08




Comments/Highlights

No Comments/Highlights were submitted for the month of January 2008.




                                                        Information Technology 4
CITY MANAGER’S EXECUTIVE REPORT                                                                         JANUARY 2008

Law ⎯ continued
 Law                                                                                 Gary Verburg, City Attorney
                                                                                               gary.verburg@phoenix.gov



  Program Goals                                 Key Services:                             Prosecute criminal cases
  The Law Department’s mission is               Defend the City in all legal actions in   Community Prosecution program
  to provide high quality professional          all courts
  legal services to the City Manager,           Prepare and/or review all City
  City Council, 28 City departments,            contracts
  and all boards, commissions, and
  functions.                                    Advise and counsel City officials
  It strives to effectively administer          Collect all funds and money owed to
  and prosecute criminal cases in an            the City
  impartial, fair, efficient and timely
  manner.                                                                                 Phone 602-262-6761




                     CIVIL DIVISION                                       CRIMINAL DIVISION
             • Economic Development/Finance                          • Appeals Bureau
             • Employment                                            • Charging Bureau
             • Land Use/Public Safety                                     -Victim Services Unit
             • Litigation                                            • Community Prosecution Bureau
                -Condemnation Unit                                         -Diversion Unit
                -Liability Defense Unit                              • Training and technology Unit
             • Natural Resources                                           -Domestic Violence Unit
             • Procurement/City Clerk                                • Trial Bureau
             • Transportation



         Customer Satisfaction Survey                                             Customer Satisfaction Survey
               Civil Division*                                                         Criminal Division*
  50                                                                     50
  40                                                                     40

  30                                                                     30

  20                                                                     20
           8.4                            8.7                                                   8.3          8.5
  10                     8.3                                             10         8.1
   0                                                                       0
          2002         2004          2006                                          2002        2004         2006

        * Outside survey performed biannually                                    * Outside survey performed biannually
                                                         Law 1
CITY MANAGER’S EXECUTIVE REPORT                                             JANUARY 2008

Law ⎯ continued




            Total Number of Cases                           Number of DUI Cases
                  Submitted                                     Submitted
 5000                                            1000
                                                  800
 3750
                                                  600
 2500
                                                  400
 1250
                                                  200
      0                                             0
           J A S O N D J F M A M J                      J    A S O N D J    F M A M J




           Number of Domestic Violence
               Cases Submitted                                Number of Trials Held

800                                              150
                                                 125
600
                                                 100
400                                               75
                                                  50
200
                                                  25
  0                                                0
          J A S O N D J F M A M J                       J A S O N D       J F M A M J



                                         Law 2
 CITY MANAGER’S EXECUTIVE REPORT                                                                 JANUARY 2008

Law ⎯ continued


       Number of Victims Assisted                                        Number of Community/Civic
                                                                            Meetings Attended
1800
1600                                                            100
1400
1200                                                                80
1000                                                                60
 800
 600                                                                40
 400
                                                                    20
 200
   0                                                                0
       J A S O N D J F M A M J                                           J A S O N D         J F M A M J


                                    Number of Appeals/Special
                               30
                                      Action Pleadings Filed
                               25

                               20

                               15

                               10
                               5

                               0
                                    J       A   S   O   N       D   J    F   M   A   M   J




                          Jail Cost Savings from
                       Prostitution Diversion Program
         $50,000

         $40,000

         $30,000

         $20,000

         $10,000

             $0
                   J   A   S   O        N       D   J       F       M    A   M       J




                                                    Law 3
CITY MANAGER’S EXECUTIVE REPORT                                                                           JANUARY 2008

Law ⎯ continued


                                                               Jail Cost Savings from
                                                          Prostitution Solicitation Diversion
                                                                       Program
                                      $50,000
                                      $40,000
                                      $30,000
                                      $20,000
                                      $10,000
                                              $0
                                                          J       A       S O N       D       J   F M A M J


          Number of Informal Meetings Where
            Legal Counsel was Provided to
                     Departments
  1000
   800
   600
   400
   200
      0
          J   A   S   O   N   D   J   F       M       A       M       J



                                                                  City Contracts Reviewed
                                      800

                                      600

                                      400

                                      200

                                          0
                                                  J       A       S       O   N   D       J       F   M   A   M   J


                                              Law 4
CITY MANAGER’S EXECUTIVE REPORT                                         JANUARY 2008

Law ⎯ continued

 Comments/Highlights

 No Comments/Highlights were submitted for the month of January 2008.




                                                 Law 5
CITY MANAGER’S EXECUTIVE REPORT                                                                                                                               JANUARY 2008

Phoenix Public Library ⎯ continued
Phoenix Public Library                                                                                                              Toni Garvey, City Librarian
                                                                                                                                                      toni.garvey@phoenix.gov




               Program Goal                                                                                                                  Key Services
               To foster an informed and literate                    partner in the economic vitality of the                                 The Library provides information
               community with information re-                        city, supporting the information needs                                  and resources that are relevant,
               sources and works of the imagi-                       of the business community and                                           accessible, and responsive to
               nation. To that end, the Library                      working to create a highly-skilled,                                     the intellectual needs and
               will: create generations of readers,                  literate workforce; and offer a strong                                  interests of the community.
               sustaining children and their                         and vibrant physical and electronic
               families as they make reading and                     presence in Phoenix, building and
               libraries an integral part of their                   maintaining facilities and resources                                    Phone 602-262-6157
               lives; become the community’s                         that are integral to the life of the
               information destination, the place                    community.
               to start with any question; nurture
               a lifelong passion for reading, self
               improvement, intellectual discov-
               ery and enlightenment; embrace
               our City’s diversity, providing
               opportunities to understand our
               cultural heritage and to participate
               fully in our community;

                                                  Library Visits                                                                                 Telephone Reference
                10,000,000                                                                                       35,000

                 9,000,000
                                                                                                                 30,000
                 8,000,000
                                                                                                                 25,000
                 7,000,000
  V isito rs




                 6,000,000                                                                                       20,000
                                                                                                      C allers




                 5,000,000
                                                                                                                 15,000
                 4,000,000

                 3,000,000                                                                                       10,000

                 2,000,000
                                                                                                                  5,000
                 1,000,000
                             Jul-Sep 2007   Oct-Dec 2007      Jan-Mar 2008       Apr-Jun 2008
                                                                                                                     0
                                                  In-person   Electronic                                                    Jul-Sep 2007     Oct-Dec 2007   Jan-Mar 2008   Apr-Jun 2008


                                                                     Registered Borrowers as a Percentage of Service
                                                                                    Area Population*

                                                    Phoenix                                                                                 69%


                                                       Austin                                                                        62%


                                                     Tucson       0%


                                               Long Beach                                                                     55%


                                               San Antonio                                               39%


                                                                0%         10%     20%          30%   40%             50%       60%        70%    80%

                                                   *Public Library Association 2006 Statistical Report, based on 2005 data.

                                                                             Phoenix Public Library 1
  CITY MANAGER’S EXECUTIVE REPORT                                                                                                      JANUARY 2008

 Phoenix Public Library ⎯ continued

                                                              Number of Items Circulated
                          1,600,000
                          1,400,000
                          1,200,000
                          1,000,000
                            800,000
                            600,000
                              400,000
                              200,000
                                    0
                                           Jul   Aug Sep Oct Nov Dec Jan                              Feb Mar     Apr May Jun
                                                                          FY 2006-07          FY 2007-08




                  Circulation per Library Visit

4.5
 4
3.5
 3
2.5
 2
1.5
 1
0.5
 0
      Jul   Aug   Sep   Oct   Nov   Dec    Jan   Feb    Mar   Apr   May   Jun

                              FY 2006-07   FY 2007-08                                                            Burton Barr Central Library

                                                                                                           Library Circulation Per Capita
                                                                                        10
                                                                                        9.5
                                                                                         9
                                                                                        8.5
                                                                                         8
                                                                                        7.5
                                                                                Items




                                                                                         7
                                                                                        6.5
                                                                                         6
                                                                                        5.5
                                                                                         5
                                                                                        4.5
                                                                                                  FY 2003-04      FY 2004-05    FY 2005-06     FY 2006-07

                              Desert Broom Library




                                                                Phoenix Public Library 2
  CITY MANAGER’S EXECUTIVE REPORT                                                                                            JANUARY 2008

 Phoenix Public Library ⎯ continued

                        Collection Turnover Rate*


   Phoenix


     Austin


    Tucson        N/A



Long Beach


San Antonio


              0         1           2         3           4          5              6                        Teen Central - Burton
                                                                                                              Barr Central Library
      *Public Library Association 2006 Statistical Report, based on 2005 data.


                                                                                          Adjusted Cost per Item Circulated
                                                                     3.5

                                                                         3

                                                                     2.5

                                                                         2

                                                                     1.5

                                                                         1

                                                                     0.5

                                                                         0
                                                                             Jul    Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun
                                                                                                FY 2006-07    FY 2007-08
                        Harmon Library


                                                  Adjusted Cost per Library Visit
                   $12.00

                   $10.00
                    $8.00

                    $6.00

                    $4.00

                    $2.00

                    $0.00
                              Jul       Aug   Sep   Oct       Nov    Dec      Jan       Feb   Mar   Apr      May   Jun

                                                                FY 2006-07   FY 2007-08




                                                              Phoenix Public Library 3
CITY MANAGER’S EXECUTIVE REPORT                                                                      JANUARY 2008

Phoenix Public Library ⎯ continued

 Comments/Highlights

 CENTRAL LIBRARY ACTIVITIES

 Group Visits: Teen Central, at Burton Barr Central Library (1221 N. Central Ave.), continues its partnership with
 Tumbleweed Youth Development Center marking over four years of group visits. Tumbleweed provides a continuum
 of care for over 3000 homeless, conduct disordered, abused, neglected, and at-risk youth ages 9 to 22. More than
 120 teens and young adults from Tumbleweed visit Teen Central weekly to use the Library’s resources.

 Berenstain Bears Out West Exhibit: “The Berenstain Bears Out West” exhibit at Central Library closed on
 Saturday, January 12. More than 5,000 children and adults visited the exhibit since it opened on November 5.
 Teachers commented that the exhibit promoted an interest in reading and going to the Library among their students.

 College Interns: On Saturday, January 19, Central Library staff trained 17 college interns from Arizona State
 University, Northern Arizona University and University of Arizona in the Library’s afterschool Book Blast and Book
 Bridges outreach programs. The programs provide support for the First Five Years, and parent and caregiver
 workshops based on the Every Child Ready to Read @ Your Library program. Each intern will provide a minimum of
 65 hours of Library service this semester.

 Early Literacy Workshop: In partnership with the Arizona State Library, 36 participants from Metro Tech High
 School attended “Every Child Ready to Read @ Your Library” parent workshops on Monday, January 28 at Central
 Library. Participants were given information on early literacy skills and strategies for reading readiness.

 BRANCH LIBRARY ACTIVITIES

 Storytime at the Library: More than 1400 children and their parents attended Storytimes at Library locations
 throughout Phoenix during January 2008. Reading, singing and fingerplays are excellent ways for children to acquire
 early literacy skills.

 Building Healthy Relationships Workshop: On Wednesday, January 9, nineteen teens and parents participated in
 a “Building Healthy Relationships” workshop at Cholla Library (10050 Metro Parkway E.). The workshop was
 sponsored by the Maricopa County Juvenile Probation Sunnyslope Community Justice Center.

 ESL Tour: On Wednesday, January 9, Unlimited Potential brought more than 52 Spanish-speaking children and
 adults to Ocotillo Library (102 W. Southern) for an English as a Second Language tour. Eleven parents received their
 first library cards and all participants checked out materials.

 Author Laurie P. King: More than 37 people attended NY Times Bestselling author Laurie R. King’s book talk at
 Mesquite Library (4525 Paradise Village Parkway N.) on Saturday, January 12. An author signing followed the
 program. The event was sponsored by the Friends of the Phoenix Public Library, Mesquite Chapter and The
 Poisoned Pen.

 School Art: Yucca Library (5648 N. 15th Ave.) hosted the Guiding Light Christian School's art reception on
 Wednesday, January 16. More than 145 students, parents and teachers were treated to refreshments and door
 prizes. The program was sponsored by the Friends of the Phoenix Public Library, Yucca Chapter.

 Holocaust Survivor: On Thursday, January 17, Cesar Chavez Library (3635 W. Baseline Rd.) presented Holocaust
 survivor Helen Handler. Ms. Handler recounted her experiences in a concentration camp to an audience of more than
 80.

 SAT Testing: On Saturday, January 19, ten teens attended the free SAT practice test at Cholla Library administered
 by Princeton Review. Participants returned for test results and a follow-up strategy session to improve their scores on
 Saturday, January 23.



                                               Phoenix Public Library 4
CITY MANAGER’S EXECUTIVE REPORT                                                                        JANUARY 2008

Phoenix Public Library ⎯ continued
 Comments/Highlights Cont.

 Leading to Reading Program: On Wednesday, January 23, staff from Acacia Library (750 E. Townley) presented
 information on the Leading to Reading program to more than 15 nurses from the John C. Lincoln Birthing Center. The
 Leading to Reading program is a partnership between the Library and John C. Lincoln Birthing Center and Community
 Health Centers, helping to establish a connection between new parents and parents with small children and Acacia
 Library. This program is supported by a grant from the Arizona State Library, Archives and Public Records under the
 Library Services and Technology Act, which is administered by the Institute of Museum and Library Services.

 Winter Reading Program Kick-off: On Saturday, January 26 at Ironwood Library (4333 E. Chandler Blvd.) and on
 Sunday, January 27 at Desert Broom Library (29710 N. Cave Creek Rd.), more than 200 children and adults attended
 presentations by the Phoenix Zoo, kicking-off the Library’s annual Winter Reading Program. Through March 15,
 children can earn prizes by reading; they are also eligible to win a bonus prize when they read with their families. The
 program is supported by the Salt River Pima – Maricopa Indian Community.

 Super Saturday Program: More than 49 children and adults attended the SMILE safety program at Yucca Library on
 Saturday, January 26. Mr. Mark, a retired police officer, and his best friend Rodney, a rabbit puppet, educated the
 audience about safety and discussed safety issues. The program was sponsored by the Friends of the Phoenix
 Public Library, Yucca Chapter.

 School Tours: More than 100 children, parents and teachers from Laveen Elementary School toured Cesar Chavez
 Library and more than 45 students and teachers from Clarendon Elementary School visited Yucca Library in January.
 Everyone received library cards and information about library resources and programs.

 GOAL Tours: More than 250 children and teachers from Phoenix Hebrew Academy and Cordova Primary School
 participated in a Grade One At the Library (GOAL) tour at Yucca Library in January. The program introduces first
 grade students to the library and provides incentives for using their GOAL library cards. The program is sponsored by
 US Airways.

 Science Explorers: On Wednesday, January 30, Palo Verde Library (4402 N. 51st Ave.) presented the first in a
 series of Science Explorers programs in partnership with Arizona State University (ASU). Eighteen participants
 watched a video, discussed experiments and were given notebooks. The program is designed to explore scientific
 methods and experiments. The program is sponsored by ASU and the Friends of the Phoenix Public Library, Palo
 Verde Chapter.

 OUTREACH ACTIVITIES

 You’re It: Twenty-eight parents from Alhambra Preschool and Headstart programs attended "You're It" workshops
 presented by Yucca Library staff in January. The workshops focused on the importance of conversation in the lives of
 young children and the benefits and pleasures of sharing books with them. Parents also received information about
 library services and how to obtain a library card.

 Martin Luther King, Jr. Programs: During the week of January 13, Harmon Library staff presented two bilingual
 programs to more than 55 seniors at the Senior Opportunities West Senior Center and the Marcos de Niza Senior
 Center. A timeline of the life and key events in Martin Luther King, Jr.'s life, and copies in Spanish and English of the
 "I Have a Dream" speech were made available to participants. Information on the George Washington Carver
 Museum and Cultural Center was also distributed.

 Southwest Elementary School: Staff from Ocotillo Library visited Southwest Elementary School on Thursday,
 January 24 and distributed winter reading program logs to more than 175 students. Parents were given information
 about library services and how to obtain a library card.

 Bicentennial South School: On Tuesday, January 29, Desert Sage (7602 W. Encanto Blvd.) staff presented a
 “BookBreath Learns to Read” puppet show to more than 720 students and teachers at Bicentennial South School.
 Staff provided library information and library cards.

                                                Phoenix Public Library 5
 CITY MANAGER’S EXECUTIVE REPORT                                                                                           JANUARY 2008

                                                                                   Roxanne Song Ong, Chief Presiding Judge
 Municipal ⎯ continued
Municipal Court Court
                                                                                                             roxanne.song.ong@phoenix.gov
                                                       .
                                                                                                             Key Services
    Mission Statement
                                                                                                             Adjudication of criminal, major
    “Justice Through Excellence”
                                                                                                             and minor traffic, environmental
    With pride and integrity, we will                                                                        and parking complaints, and
    provide to all individuals: Equal                                                                        providing orders of protection in
    access, professional and impartial                                                                       domestic disputes
    treatment, and just resolution of all
    Court matters.


                                                                                                             Phone 602-262-6421


                        Caseload Clearance Rate*
          120%
          110%
Target    100%
           90%
           80%
           70%
           60%
           50%
           40%
           30%
           20%
                   J    A    S   O   N         D           J       F       M       A   M   J

                                            FY 07/08



                 * Measurements are for jury eligible, non-jury cases,
                   minor traffic cases, and civil non-traffic cases.




                                                                                                Customer Wait Time for File Retrieval
                 The Percentage of Jury Eligible Cases                                             (for nonscheduled court appearances)
                     Adjudicated Within 180 Days                                                          8-10 min, >10 min,
          100%                                                                                               3%       3%
           90%
 Target                                                                                        4-7 min,
           80%
           70%
                                                                                                 32%
           60%
           50%
           40%
           30%
           20%
           10%
                    J    A   S   O   N     D       J           F       M       A   M   J                                       1-3 min,
                                                                                                                                 81%
                                         FY 07/08

                                                                           Municipal Court 1
CITY MANAGER’S EXECUTIVE REPORT                                            JANUARY 2008

Municipal Court ⎯ continued


          Number of Jurors
                                                   Positive Juror Satisfaction Rating
                (Monthly)
                                                              (Quarterly)
                                                                  96%
2000

1600

1200

 800

 400

   0
       J A S O N D J F M A M J
            FY 06/07   FY 07/08




                                                   Number of Visitors to the Court
                                                   through Full Security Screening
                                                              (Monthly)
                                    100,000
                                      90,000
                                      80,000
                                      70,000
                                      60,000
                                      50,000
                                      40,000
                                      30,000
                                      20,000
                                      10,000
                                               J      A S O N D J         F M A M J
                                                               FY 06/07   FY 07/08



                                  Municipal Court 2
CITY MANAGER’S EXECUTIVE REPORT                                                                                                JANUARY 2008

Municipal Court ⎯ continued

                       Protective Orders Granted
                               (Monthly)
            350

            300

            250
   number




            200

            150

            100

            50

             0
                  J   A   S   O     N        D      J       F   M     A    M             J

                                  FY 06/07       FY 07/08




                                                                                              Average "Hold Time" for Incoming Information
                                                                                              Telephone Calls To The Customer Call Center
                                                                                         20


                                                                                         16

                      Insert photo here                                                  12
                                                                               Minutes




                                                                                          8


                                                                                          4


                                                                                          0
                                                                                              J     A   S   O     N   D    J    F   M     A   M   J

                                                                                                                FY 06/07       FY 07/08




                                   Gross Court Receipts – Including Surcharges
                                             Received for the State
                                                   (Monthly)
                                  $5,000,000
                                  $4,000,000
                                  $3,000,000
                                  $2,000,000
                                  $1,000,000
                                             $0
                                                    J       A   S     O    N             D    J     F   M   A    M    J

                                                                    FY 06/07             FY 07/08


                                                                    Municipal Court 3
CITY MANAGER’S EXECUTIVE REPORT                                                                       JANUARY 2008

Municipal Court ⎯ continued

Comments/Highlights

Twenty-five petitions requested for Protective Orders were processed through video phones during the month of
January.

Of the 1,437 citizens that completed juror orientation in January, 584 (41%) were randomly selected for a jury panel of
which 165 were impaneled on a jury.

On January 16, 2008, all Municipal Court staff received an employee satisfaction survey specific to Phoenix Municipal
Court. As we continue working to implement all ten CourTools Measures, this employee satisfaction survey (CourTools
Measure #9) was intended to assess the quality of work environment and relations between staff and management. It
will also assist with determining the level of resources and support staff currently have or need to perform quality work.
The employees had the opportunity to choose a rating between 1 and 5. A score of 1 meant the employee strongly
disagreed while a 5 meant they strongly agreed. The Court scored an average of 3.93 out of a possible 5. Phoenix
Municipal Court’s average score for all questions was a very respectable 75% “Agree” or “Strongly Agree”.

On Tuesday, January 29, 2008, the Municipal Court Wellness Committee initiated an 8 week Weight Loss Challenge. A
total of 92 Court employees are competing in the Weight Loss Challenge. Each week the participants will receive helpful
tips and recipes to keep them motivated.




                                                     Municipal Court 4
    CITY MANAGER’S EXECUTIVE REPORT                                                                                                                                                                                                        JANUARY 2008

Neighborhood Services ⎯ continued                                                                                                                                                                         Jerome E. Miller, Director
 Neighborhood Services                                                                                                                                                                                                      jerome.miller@phoenix.gov




                  Program Goal                                                                                  Key Services                                                                                      Department Vision
                  To preserve and improve the                                                                   Neighborhood Preservation/Code En-                                                                A dynamic, committed partner in
                  physical, social, and economic                                                                forcement, Housing Rehabilitation,                                                                building vibrant neighborhoods.
                  health of Phoenix neighborhoods,                                                              Lead Hazard Control Program,
                  support neighborhood self-reliance,                                                           Neighborhood          Coordination,
                  and enhance the quality of life of                                                            Community Development Block Grant
                  residents    through community-                                                               Program,     Graffiti   Abatement,
                  based problem-solving, neighbor-                                                              Neighborhood Fight Back Program,
                  hood-oriented      services,   and                                                            Neighborhood              Economic
                  public/private cooperation.                                                                   Development, Neighborhood Initiative
                                                                                                                Area/ Redevelopment Area Plan                                                                     Phone 602-262-7344
                                                                                                                Implementation.

                                                                                                                    Neighborhood Preservation
                                                                                                                 Average Overall Case Cycle Time
                                                                                       120

                                                                                       100
                                                                       Calendar Days




                                                                                           80

                                                                                           60

                                                                                           40

                                                                                           20

                                                                                            0
                                                                                                    J       A       S       O   N        D       J                     F        M         A       M       J
                                                                                                                                    FY 06/07         FY 07/08

                          Neighborhood Preservation Administrative                                                                                                                      Neighborhood Preservation Adjudicated Case Cycle Time
                                     Case Cycle Time                                                                                                                                                 (Ticket and Criminal Cases)
                350
                                                                                                                                                                       350
                300
                                                                                                                                                                       300
                250
Calendar Days




                                                                                                                                                                       250
                                                                                                                                                       Calendar Days




                200
                                                                                                                                                                       200
                150
                                                                                                                                                                       150
                100
                                                                                                                                                                       100
                 50
                                                                                                                                                                           50
                  0
                                                                                                                                                                            0
                      J   A   S   O      N       D       J                             F        M       A       M       J
                                                                                                                                                                                    J         A       S       O     N       D     J    F     M    A   M   J
                                      FY 06/07       FY 07/08
                                                                                                                                                                                                                            FY 06/07   FY 07/08

                                                                                                                        Neighborhood Preservation Standard
                                                                                                                                 Case Cycle Time
                                                                       100

                                                                            80
                                                       Calendar Days




                                                                            60

                                                                            40

                                                                            20

                                                                                       0
                                                                                                J       A           S       O       N        D              J                   F         M           A       M         J
                                                                                                                                        FY 06/07         FY 07/08


                                                                                                                Neighborhood Services 1
      CITY MANAGER’S EXECUTIVE REPORT                                                                                                                                                                                JANUARY 2008

Neighborhood Services ⎯ continued

                     Neighborhood Preservation Response Time From                                                                                      Neighborhood Preservation Response Time From
                                First Call to Inspection*                                                                                                       First Call to Initial Inspection**
                             (Occupied/Non-Hazard Cases)                                                                                                (Vacant/Non-hazard/Other Non-prenotification)

                                                                                                                                                8
                35
                                                                                                                                                7
                30




                                                                                                                               Calendar Days
Calendar Days




                                                                                                                                                6
                25
                                                                                                                                                5
                20                                                                                                                              4
                15                                                                                                                              3
                10                                                                                                                              2
                 5                                                                                                                              1
                 0                                                                                                                              0
                        J     A     S      O       N        D             J       F     M         A       M     J                                         J         A    S         O         N     D       J         F       M   A   M   J

                                               FY 06/07                        FY 07/08                                                                                                    FY 06/07              FY 07/08

                     *Response time allows for provision of a pre-notification                                                                                     **Potential hazard cases are inspected on the same day
                     period.                                                                                                                                       the complaint is received.




                                        Neighborhood Preservation Enforcement                                                                                     Neighborhood Preservation Enforcement
                                                   Cases Opened                                                                                                              Cases Resolved

                            12000                                                                                                              12000

                            10000                                                                                                              10000

                             8000                                                                                                               8000

                             6000                                                                                                               6000

                             4000                                                                                                               4000

                             2000                                                                                                               2000
                                    J     A    S       O        N         D       J     F     M       A     M    J                                            J     A   S      O       N     D     J       F     M       A   M   J

                                                           2006/07            2007/08                                                                                              2006/07       2007/08




                                                                                Residents Assisted Through Neighborhood Preservation Customer Service Line
                                                                                                                (Telephone)
                                                   16000
                                                   14000
                                                   12000
                                                   10000
                                                    8000
                                                    6000
                                                    4000
                                                    2000
                                                       0
                                                                     J             A         S         O         N        D                          J             F      M             A         M         J
                                                                    '07           '07       '07       '07       '07      '07                        '08           '08    '08           '08       '08       '08

                                                                                                                      English                  Spanish


                                                                                             Neighborhood Services 2
                                    CITY MANAGER’S EXECUTIVE REPORT                                                                                                                              JANUARY 2008

                                Neighborhood Services ⎯ continued


                                                                                                                                                                Total Graffiti Removed
                                                                                                                                           10,000
                                                                                                                                            9,000




                                                                                                                         Number of Sites
                                                                                                                                            8,000
                                                                                                                                            7,000
                                                                                                                                            6,000
                                                                                                                                            5,000
                                                                                                                                            4,000
                                                                                                                                            3,000
                                                                                                                                            2,000
                                          Properties Acquired/Demolished/Redeveloped for                                                    1,000
                                               Neighborhood Revitalization Purposes                                                                     J   A    S     O       N     D       J       F   M   A     M       J
                               80
                                                                                                                                                                            FY 06/07             FY 07/08
                               70
                               60
          Properties




                               50
                               40
                               30
                               20                                                                                                                       Residential Infill Units Completed
                                                                                                                             80
                               10
                                0
                                           1st               2nd                  3rd            4th                         60
                                                                                                       Number of Units




                                                     Acquired       Redeveloped     Demolished

                                                                                                                             40



                                                                                                                             20



                                                                                                                                     0
                                                                                                                                                 Jul-Sep             Oct-Dec                 Jan-Mar             Apr-Jun
                                                                                                                                                                             FY 06/07




                                      Tool Lending For Neighborhood Clean-Ups                                                                           Neighborhood Associations Listed
                                           (Number of Clean-Ups Assisted)
                               55                                                                         3000
                               50
Number of Clean-ups Assisted




                               45                                                                         2400
                               40
                               35                                                                         1800
                               30
                               25
                                                                                                          1200
                               20
                               15
                               10                                                                                  600
                                5
                                0                                                                                                 0
                                      J   A      S   O   N      D      J    F      M    A   M    J                                           J      A       S   O       N      D         J       F       M   A       M         J
                                                         FY 06/07     FY 07/08                                                                                               06/07           07/08




                                                                                        Neighborhood Services 3
                  CITY MANAGER’S EXECUTIVE REPORT                                                                                                       JANUARY 2008

                 Neighborhood Services ⎯ continued



                                                                                                         Properties Brought into Compliance with the
                                Housing Units Rehabilitated
                                                                                                        Neighborhood Preservation Ordinance Through
                 150                                                                                                    Rehabilitation
                                                                                           50
                 125
                                                                                           40
 Housing Units




                 100
                                                                                           30
                  75
                                                                                           20
                  50

                                                                                           10
                  25

                   0                                                                        0
                        J   A    S    O      N       D      J       F   M    A   M   J              J       A       S       O       N       D     J      F      M   A   M   J

                                          FY 06/07       FY 07/08                                                                   FY 06/07      FY 07/08




                                                                                                                Homes With Lead Hazards That Were
                            Homes Tested for Lead Hazards -                                                      Remediated - Program Total to Date
                                Program Total to Date                                      1000
                                                                                            900
                 1400
                                                                                            800
                 1200                                                                       700
                 1000                                                                       600
Homes




                  800                                                                       500

                  600
                                                                                            400
                                                                                            300
                  400
                                                                                            200
                  200
                                                                                            100
                    0                                                                           0
                        J   A     S   O      N       D       J      F   M    A   M   J                  J       A       S       O   N        D     J      F     M   A   M   J
                                              Program Total to Date                                                                     Program Total to Date




                                                                            Neighborhood Services 4
   CITY MANAGER’S EXECUTIVE REPORT                                                                                                                                               JANUARY 2008

Neighborhood Services ⎯ continued



                   Public and Private Investment in Commercial and
                              Residential (Year-To-Date)*                                                                                    Non-Profit/ Neighborhood Organizations Receiving
          Private                                                                                                                                 Technical/Capacity Building Assistance
        Investment
                                                                                                                                                               (Year-To-Date)
          99.6%                                                                                                                    350

                                                                                                                                   300

                                                                                                                                   250




                                                                                                                        Agencies
                                                                                                                                   200

                                                                                                                                   150

                                                                                                                                   100
                                                                                          Public Share
                                                                                                                                       50
                                                                                              .4%
                                                                                                                                        0
                              *Total Investment = $6,075,019                                                                                          2006-07                       2007-08




                                                                                                                                            Dollar Value* of Infrastructure Projects Completed in
                                                                                                                                                       Neighborhoods (Year-To-Date)
                   Number of Residents Receiving Training                                                           $2,250,000
            9000                                                                                                    $2,000,000
                                                                                                                    $1,750,000
            7500                                                                                                    $1,500,000
                                                                                                                    $1,250,000
Residents




            6000
                                                                                                                    $1,000,000
            4500                                                                                                     $750,000
            3000                                                                                                     $500,000
                                                                                                                     $250,000
            1500                                                                                                            $0
               0                                                                                                                                       FY 06/07                     FY 07/08
                     J    A    S     O   N                    D       J       F       M     A   M        J
                                                                                                                                                               Infrastructure   Enhancement

                                   FY 06/07                       FY 07/08
                                                                                                                                                      *Some figures are based on estimates.




                                                                                      Number of Landlords and Tenants
                                                                                       Receiving Counseling Services
                                                              1800
                                                              1600
                                                              1400
                                          Landlords/Tenants




                                                              1200
                                                              1000
                                                               800
                                                               600
                                                               400
                                                               200
                                                                  0
                                                                          J       A       S     O        N   D      J              F         M    A   M    J

                                                                                                         FY 06/07    FY 07/08



                                                                                           Neighborhood Services 5
CITY MANAGER’S EXECUTIVE REPORT                                                                     JANUARY 2008

Neighborhood Services ⎯ continued

 Comments/Highlights

 Graffiti Buster Program - Visitor from Japan. Mr. Eiji Wakasugi, Senior Staff member in the City Planning Division of
 Oita, Japan visited Neighborhood Services Graffiti Buster Program on January 2, 2008, to study the graffiti removal
 and sign abatement programs.

 Neighborhood Day at the State Legislature. On January 16, 40 Neighborhood Services staff volunteered to participate
 at the Annual Neighborhood Day at the State Legislature. Approximately 900 residents attend the event which
 included a Lobbying Workshop, meetings with legislative staff, and tours of the legislative chambers.

 Fight Back Academy-Phase II. Neighborhood Services staff hosted the Fight Back Academy Phase II on January 26.
 Over thirty residents attended to participate in topics that included Intergovernmental Programs, Organizing Meetings,
 Building Partnerships, Dealing with Difficult People, and Accessing the NSD Website.




                                            Neighborhood Services 6
CITY MANAGER’S EXECUTIVE REPORT                                                                                                                                                                                   JANUARY 2008

Parks and Recreation ⎯ continued
Parks and Recreation                                                                                                                                                                       Sara Hensley, Director
                                                                                                                                                                                                sara.hensley@phoenix.gov



                           Program Goal                                                                                                                                                    Key Services
                           The Parks and Recreation                                               that will cultivate a wholesome sense                                                    Park Services, Recreation
                           Department       provides     and                                      of civic pride and social responsibility.                                                Services.
                           maintains a diverse Parks and
                           Recreation system available and
                           accessible to all which will
                           contribute to the physical, mental,
                           social, and cultural needs of the
                           community and permit outlets
                                                                                                                                                                                           Phone 602-262-6862

                                                   Overall Recreation Services*                                                                                                Golf Rounds Played
                               6,000,000
                               5,400,000                                                                                                                  50,000
                               4,800,000
                               4,200,000                                                                                                                  40,000
                Participants




                               3,600,000

                                                                                                                                                 Rounds
                               3,000,000                                                                                                                  30,000

                               2,400,000
                               1,800,000
                                           *                                                                                                              20,000
                                               *           *
                               1,200,000                       *
                                                                                                                                                          10,000
                                600,000
                                      0                                                                                                                        0
                                           J       A       S       O       N   D   J    F     M       A       M           J                                            J   A   S       O   N    D     J       F   M   A   M       J
                                                                        FY 06/07   FY 07/08
                                                                                                                                                                                           FY 06/07   FY 07/08


                                               Youth Development Programs *

                50,000

                45,000

                40,000

                35,000
 Participants




                30,000

                25,000

                20,000

                15,000
                                                                                                                                                                                   Papago Golf Course
                10,000

                    5,000

                                0
                                      J    A           S       O       N       D   J     F        M       A       M               J
                                                                                                                                                                   After School/Summer
                                                                                                                                                                   Recreation Programs*
                                                                       FY 06/07    FY 07/08                                      1,000,000
                                                                                                                                  900,000
                                                                                                                                  800,000
                                                                                                                                  700,000
                                                                                                                  Participants




                                                                                                                                  600,000
                                                                                                                                  500,000
                                                                                                                                                                   *
                                                                                                                                  400,000                                  *
                                                                                                                                  300,000
                                                                                                                                  200,000
                                                                                                                                  100,000        *
                                                                                                                                        0
                                                                                                                                             J             A       S       O       N       D      J       F       M   A       M       J

                                                                                                                                                                                   FY 06/07     FY 07/08


                                                                                                                     * Figures include estimates. See Comments/Highlights.
                                                                                                  Parks and Recreation 1
   CITY MANAGER’S EXECUTIVE REPORT                                                                                                               JANUARY 2008

  Parks and Recreation ⎯ continued
                                                    Cost of Maintenance Per Acre
                                                                FY 06/07                            FY 07/08


                                                                Developed Parks
                        $1,000
                          $900
                          $800
  Telephone Pioneer       $700                                                                                                                  Cancer Survivors Park
   Park Playground        $600
                          $500
                          $400
                          $300
                          $200
                          $100
                               $0
                                        J       A       S       O       N           D           J           F       M       A       M       J

                                                See comments/highlights for acreage details

                                                            Undeveloped Parks
                        $350

                        $300

                        $250

                        $200

                        $150

                        $100

                         $50

                          $0
                                    J       A       S       O       N           D           J           F           M       A       M       J

                                            See comments/highlights for acreage details



                                        Cost of Maintenance Per Acre - Mountain Parks
Squaw Peak Park Trail   $30

                        $25

                        $20

                        $15

                        $10

                         $5

                         $0
                                    J       A       S       O       N       D           J           F           M       A       M       J

                                            See comments/highlights for acreage details


                                                    Parks and Recreation 2
CITY MANAGER’S EXECUTIVE REPORT                                                                                                              JANUARY 2008

Parks and Recreation ⎯ continued

                                                                       Quarterly Reports

                              Grant Dollars Received                                                       Number of Volunteer Hours*
 900000                                                                                   90000
 800000                                                                                   80000
 700000                                                                                   70000
 600000                                                                                   60000
 500000




                                                                                  Hours
                                                                                          50000
 400000                                                                                   40000
 300000                                                                                   30000
 200000
                                                                                          20000
 100000                                                                                   10000
        0
                                                                                                   0
                    1st              2nd                3rd                4th
                                                                                                          1st          2nd                  3rd        4th
                                   FY 06/07    FY 07/08
                                                                                                                         FY 06/07       FY 07/08



                                                                                                                Acres of Developed Parks
                                                                                                                  Per 1,000 Population
                                                                                                   3.5

                                                                                                    3

                                                                                                   2.5

                                                                                                    2
                                                                                           Acres




                                                                                                   1.5

                                                                                                    1

                                                                                                   0.5

                                                                                                    0
                                                                                                          1st          2nd                 3rd       4th

                          Steele Indian School Park                                                                          FY 06/07     FY 07/08




                                   Recreation*
                                Cost Per Participant
   $3


                    *
   $2                          *
                *

   $1



   $0
                                                                                                                       Telephone Pioneer Pool
            J       A     S    O    N      D   J    F         M    A   M     J
                                   FY 06/07    FY 07/08
                                                                                                   * Figures include estimates. See Comments/Highlights.



                                                                  Parks and Recreation 3
CITY MANAGER’S EXECUTIVE REPORT                                                                       JANUARY 2008

Parks and Recreation ⎯ continued
                             Golf
                      Cost Per Participant
   $50

   $40

   $30

   $20

   $10

    $0
         J   A   S   O   N   D    J   F     M   A   M   J                      Aguila Golf Course
                     FY 06/07    FY 07/08

* Figures are estimates

Comments/Highlights

The Parks and Recreation Department began using an automated system in March 2007 to track participation
statistics. This system provides consistently collected information citywide, and has resulted in some significant
differences in participation statistics from prior years. Total Parks and Recreation participation for January increased
to 3,590,719 compared to last year’s figure of 2,940,376.

Developed Parks: 4,765.26 acres

Undeveloped Parks: 2,005.00 acres

Preserves/Desert Parks: 31,218.33 acres

Acreage Detail: Due to a January 2008 audit, the detail of total department acreage has been adjusted. Due
to acreage changes, costs to maintain parks has changed.

Golf rounds decreased to 26,305 compared to 27,386 for the same month last year.

January 5 and 19 one-hour guided tours of the recently renovated Carraro Cactus Gardens surrounding the landmark
Tovrea Castle were offered. The Garden boasts more than 5,000 cacti in over 100 varieties. Participants learned
about many varieties of Arizona cacti and exotic plants from South America.

The first ever Hance Park Free Hootenanny, part of the Hance Park concert series, was held Sunday, January 6.
Folk musicians from all over Arizona were there to delight spectators with sing along songs and traditional American
music.

On January 12, the North Mountain Visitor Center hosted another Coffee House Music Series featuring live folk-rock
by Sandy Hathaway. Folks were able to enjoy free ranger-led hikes, then relax on the outdoor patio with free coffee
and snacks provided by Starbucks and Trader Joes. The patio offers spectacular views of the mountain preserve.

Paradise Valley Skate Park offered a Family Skate Night on January 12. Special guests provided skating
demonstrations and safety talks. Upon entering the park, skaters received a raffle ticket for prizes. For every piece of
safety equipment worn, skaters received an additional raffle ticket. Food and drinks were available.

Pecos Community Center’s one year anniversary open house was also held on January 12. Folks had the
opportunity to see all the great programs offered at the center. There were also free refreshments and great
giveaways.




                                                    Parks and Recreation 4
CITY MANAGER’S EXECUTIVE REPORT                                                                     JANUARY 2008

Parks and Recreation ⎯ continued


Comments/Highlights Cont.

January 12 the Japanese Friendship Garden of Phoenix hosted its annual workshop series Japanese Garden
Design: Pruning Techniques for Beginners & Beyond. The Japanese Friendship garden features more than 1,500
tons of handpicked stones, a flowing stream, a 12-foot waterfall, Koi Pond and well over 50 varieties of different
plant types. The four monthly workshops will include handouts, lectures, demonstrations, and hands-on techniques.
A certificate of completion is available to those attending all four workshops.

Bicyclists, tots in strollers, in-line skaters, and wheelchair users got to call the main Central Avenue-access
roadways of South Mountain Park/Preserve their own on January 13 when the roads were closed for “Silent
Sunday”. The roads were reserved all day for non-motorized uses. Free park-ranger guided interpretive programs
were also offered.

On January 19th, tots ages 3 to 5 learned the basic skills of golf from a PGA/LPGA professional and a mascot at
seven valley parks during the 20th Itty Bitty Open. Each participant received an Itty Bitty Open set of plastic golf
clubs, balls and sun visor.

Pueblo Grande Museum offered a Drums and Songs of the American Indian workshop on Saturday the 22nd.
Participants heard different styles of drums, learned about drum and drumstick making, and were taught the proper
care of, and respect for, the drum. On Saturday the 26th, a Flintknapping (Arrowhead Making) workshop was held.
Participants learned how to fashion a basic primitive stone tool kit, as well as how to make the necessary knapping
tools.

Ongoing recreation events at various locations include ballet classes, aerobics, ballroom dancing, line dancing,
bingo, and music hour sing-a-longs.




                                         Parks and Recreation 5
CITY MANAGER’S EXECUTIVE REPORT                                                                                                                              JANUARY 2008

Personnel ⎯ Department
Personnelcontinued                                                                                             Janet Smith, Personnel Director
                                                                                                               janet.smith@phoenix.gov


    Mission Statement                                           Key Services
    The      Personnel     Department                           Employee testing and recruitment,
    partners with departments and                               safety, training and development,
    employees to hire, compensate,                              classification and compensation,
    support, and develop a diverse                              benefits, labor relations, employee
    workforce that is dedicated to                              assistance and wellness programs,
    delivering high-quality services to                         records      and  placement,    and
    the community.                                              automated support.                                                     Phone 602-534-3467

                                                 Annualized Employee Turnover Rate
                                                    (Regular, Full-time Employees)
          9.00%




                                                                                          6.87%
                                            6.52%

                   6.70%                                         6.75%
          6.00%                                                                                                                    5.41%
                                                                                                           5.86%




          3.00%
                    st
                   1 Qtr 06/07       2nd Qtr 06/07         3rd Q 06/07         4th Qtr 06/07        1 Qtr 07/08
                                                                                                     st                  2nd Qtr 07/08       3rd Qtr 07/08    4th Qtr 07/08
                  (Jul/A ug/Sep)    (Oct/No v/Dec)       (Jan/Feb/M ar)       (A pr/M ay/Jun)      (Jul/A ug/Sep)       (Oct/No v/Dec)      (Jan/Feb/M ar)   (A pr/M ay/Jun)


               Average Work Days for Recruitment from Opening to Creation of Eligible List
                            (Note: No New Data Until the End of a Quarter)
                               1st Qtr 06/07          2nd Qtr 06/07       3rd Qtr 06/07        4th Qtr 06/07       1st Qtr 07/08         2nd Qtr 07/08    3rd Qtr 07/08     4th Qtr 07/08
                               (Jul/Aug/Sep)       (Oct/Nov/Dec)         (Jan/Feb/Mar)         (Apr/May/Jun)       (Jul/Aug/Sep)        (Oct/Nov/Dec)    (Jan/Feb/Mar)     (Apr/May/Jun)


 Average Work Days                  24.0                 22.7                 21.4                 22.5                 21.7               22.2
 (open to creation of
  eligible list)

 Number of Recruitments             296                   317                 276                  307                  303                 296

 Number of Applications            14,937               15,042             15,776                 16,598               17,215            18,868

                                                        Average Work Days from Vacancy to Fill Date*
                                                                        (Monthly)
                                               200


                                                160


                                                120
                                                          96




                                                                                91
                                                                 89




                                                                                          84
                                                                         77




                                                                                                  70




                                                80
                                                                                                          62




                                                40


                                                  0
                                                           J     A       S       O        N       D       J        F      M        A       M      J
                                               Includes hiring departments’ time to prepare requisition materials, recruitment application
                                               process, and hiring departments’ selections process.

                                                                                  Personnel 1
CITY MANAGER’S EXECUTIVE REPORT                                                                                           JANUARY 2008

Personnel ⎯ continued

                   Number of Participants in Employee Development-
                                Sponsored Classes *
         14,000

         12,000

         10,000
                            8,599
         8,000                                            7,571

         6,000
                                                                                       4,722
         4,000

         2,000


             0
                           FY 05/06                      FY 06/07                    07/08 FYTD

              *Numbers do not reflect training sponsored by other departments/functions such as computer
              training, SAP, CHRIS, and other department-specific training. Training related to the Language
              Program is reported separately.




                                                           Number of Participants in the Language Program *
                                                  1200


                                                  1000


                                                  800

                                                                                       574                      571
                                                  600
                                                                  479

                                                  400


                                                  200


                                                     0
                                                                Fall 06             Spring 07                  Fall 07     Spring 08


                                                                          *Number includes Cultural Awareness Workshops




                                Average Customer
                                 Satisfaction with
                                 Training Classes
                                     2007/08
                                       3.72
                                       (4.0 scale)




                                                                  Personnel 2
CITY MANAGER’S EXECUTIVE REPORT                                                                                                                                                       JANUARY 2008

Personnel ⎯ continued

                                          Employees Participating In Tuition/Seminar/Membership
                                                         Reimbursement Program
                               6,000


                               5,000
                                                              4,169                                         4,206
                               4,000


                               3,000
                                                                                                                                                       2,920


                               2,000


                                1,000


                                      0
                                                            FY 05/06                                   FY 06/07                                      07/08 FYTD




                                                                  Number of Industrial Injury Claims Filed
                                                                   Per 200,000 Hours Worked* (Monthly)
     30


     25

     20
                                                                  15.27
                                                          13.62


                                                                          14.64




                                                                                                                                         14.52
                                                                                  14.31




                                                                                                                                                                              14.38
                                                                                                    14.16




                                                                                                                                                                                         14.14
          13.14
                      12.73




                                                                                                                                 13.35
                                                                                                                     12.86
                                          11.16




                                                                                                                                                                  12.44
                                                  11.98




                                                                                                             11.83
                                                                                          11.60
                              11.15




     15
                                                                                                                                                         9.30




     10


      5


      0
                  J                   A               S               O                   N                 D                J                   F          M             A       M              J

                                                                                                  FY 06/07                   FY 07/08


                  *Based on 100 employees working a full year.




                                                                                                    Personnel 3
CITY MANAGER’S EXECUTIVE REPORT                                                                                                                                  JANUARY 2008

Personnel ⎯ continued

                                          Number of Days Lost to Industrial Injuries
                                           Per 200,000 Hours Worked* (Monthly)
   300
   275
   250
   225
   200




                                                            142.33




                                                                                                                                                        130.54
   175
          124.16




                                                                                                119.29
                                                                             110.28
                                                104.03
         113.2




   150




                                                                                                                                                                     102.21
                                                                                                                                            96.36
                     87.17




   125
                                  86.57
                                 80.72




                                                                                                         78.59
                    75.99




                                                                     76.26
                                            74.27




                                                                                      69.14
   100




                                                                                                                   69.2
    75




                                                                                                                                 41.8
    50
    25
     0
             J           A          S             O                   N               D                   J               F             M           A            M            J

                                                                     FY 06/07                 FY 07/08

              *Based on 100 employees working a full year.

                                                          Cost of Personnel Services
                                                         Per City Employee (Monthly)*



                         FY 07/08                                                                                $76.98




                         FY 06/07                                                                                $78.43



                                     $0           $20                  $40               $60                 $80          $100          $120

                                          Figure based on the actual budget, rather than the estimated budget.




  Comments/Highlights

  No Comments/Highlights were submitted for the month of January 2008.




                                                                              Personnel 4
CITY MANAGER’S EXECUTIVE REPORT                                                                              JANUARY 2008

Phoenix Convention Center Center
Phoenix Convention ⎯ continued                                                                   Jay Green, Director
                                                                                                      jay.green@phoenix.gov




  Program Goal                            Key Services
  The mission of the Phoenix              Attracting, planning and staging an           The Phoenix Convention Center
  Convention      and     Theatrical      optimum mix of show activity to               provides oversight of the following
  Facilities Department is to help        generate       positive     economic          venues:
  make downtown a premier                 development, support community                Phoenix Convention Center
  destination through our presence        efforts, provide cultural enrichment,         Orpheum Theatre
  and activities and to serve as a        and to maximize activity in the
  catalyst for ongoing downtown           downtown area.                                Symphony Theatre
  revitalization.                                                                       Herberger Theatre
                                                                                        Phone 602-262-5040


                              Direct Spending Impact of Tradeshows and Conventions*

               $ 800

               $ 700

               $ 600

               $ 500

               $ 400

               $ 300

               $ 200

               $100

                 $0
                        Jul     Aug    Sept    Oct     Nov     Dec     Jan     Feb     Mar    April    May    June

         FY 2006-07 $10.74 $1.74 $20.10 $2.61         $9.00   $2.32 $31.83 $14.29 $20.10 $6.53        $3.63 $725.50
         FY 2007-08    $2.67   $1.60   $5.15 $12.77 $6.96     $1.74


    * July 2006 total convention delegate count was substantially larger at 7,400 than in July 2007 at 1,840, which is why
      the economic impact is considerably larger in 2006 than in 2007. July 2006 was the opening of the West Building and
      PCC hosted several unusually large conventions during that month, which skewed the delegate comparison between
      2006 and 2007. The South Building was closed for renovations, so our ability to host larger conventions was
      restrained in 2007.




                                        Convention and Theatrical Facilities - 1
CITY MANAGER’S EXECUTIVE REPORT                                                                                      JANUARY 2008

Phoenix Convention Center ⎯ continued




                         Percent Of Square Foot Utilization*
            70%

            60%

            50%

            40%

            30%

            20%

            10%

             0%
                      July Aug Sept Oct Nov Dec Jan Feb Mar April May June
      FY 2006-07 16% 21% 44% 42% 57% 14% 44% 59% 64% 31% 33% 18%
      FY 2007-08 22% 35% 41% 45% 66% 12%


    •Industry standard for capacity
     occupancy is 65%.




                                                          Total Convention Center Attendance
         140,000
         120,000
         100,000
           80,000
           60,000
           40,000
           20,000
                  0
                         July     Aug      Sept     Oct       Nov      Dec      Jan       Feb      Mar     April     May     June
       FY 2006-07       14,300   35,245   33,705   53,930    49,786   29,630   129,909   52,110   39,721   35,902   18,252   14,510
       FY 2007-08        9,947   35,229   39,483   41,591    60,025   26,134




                                              Convention and Theatrical Facilities - 2
   CITY MANAGER’S EXECUTIVE REPORT                                                                                                           JANUARY 2008

   Phoenix Convention Center ⎯ continued




                         Orpheum Theater                                                                         Orpheum Theater
                      Number of Performances                                                                  Total Theater Attendance
       25                                                              20,000
                                                                       18,000
       20                                                              16,000
                                                                       14,000
       15                                                              12,000
                                                                       10,000
       10
                                                                        8,000
                                                                        6,000
        5
                                                                        4,000

        0                                                               2,000
             July Aug Sept Oct Nov Dec Jan Feb Mar April May June              0
                                                                                     July    Aug     Sept     Oct    Nov     Dec     Jan    Feb    Mar     April   May     June
FY 2006-07    2   8   8    10   7    14   18   21   16   17   16   9
                                                                       FY 2006- 07   1,413   4,753   2,862   6,274   3,519   14,041 12,653 18,293 15,183   10,833 12,483   5,224

FY 2007-08    2   5   11   19   18   9                                 FY 2007- 08   2,552   2,061   5,836   13,391 12,367   5,009




                                                    Convention and Theatrical Facilities - 3
 CITY MANAGER’S EXECUTIVE REPORT                                                                                                                JANUARY 2008

 Phoenix Convention Center ⎯ continued




                         Symphony Hall                                                                           Symphony Hall
                      Number of Performances                                                                Total Theatre Attendance
      50                                                                         60,000

                                                                                 50,000
      40
                                                                                 40,000
      30
                                                                                 30,000


      20                                                                         20,000

                                                                                 10,000
      10
                                                                                       0
                                                                                            July   Aug   Sept   Oct   Nov    Dec    Jan   Feb    Mar   April   May June

       0                                                                       FY 2006-07    0      0    9,965 22,014 29,16053,253 23,930 17,91323,391 11,763 25,06411,376
             July Aug Sept Oct Nov Dec Jan Feb Mar April May June
                                                                               FY 2007-08 3,916 3,839 21,994 15,943 32,21445,112

FY 2006-07   0    0   11   21   21   32   19   15   20   11   19   11
                                                                                       *    Symphony Hall closed for renovation 06/07.
FY 2007-08   3    2   15   15   22   30




                                                         Convention and Theatrical Facilities - 4
 CITY MANAGER’S EXECUTIVE REPORT                                                                                                                JANUARY 2008

 Phoenix Convention Center ⎯ continued




                                                                      PARKING SERVICES
                           Number Of Cars Parked                                                                        Parking Revenue
                              (In Thousands)*                                                                           (In Thousands)*
     140                                                                                     $900
                                                                                             $800
     120
                                                                                             $700
     100                                                                                     $600
      80                                                                                     $500

      60                                                                                     $400
                                                                                             $300
      40
                                                                                             $200
      20                                                                                     $100
       0                                                                                       $0
             July   Aug   Sept   Oct   Nov   Dec   Jan   Feb    Mar   April   May June              July   Aug   Sept   Oct   Nov   Dec   Jan   Feb   Mar   April   May June

FY 2006-07   77     90    74     71    73    61    102   94     133   131     133   104   FY 2006-07 $456 $580 $359 $501 $361 $649 $755 $549 $805 $848 $790 $759
FY 2007-08   72     98    104    89    87    63                                           FY 2007-08 $459 $658 $770 $678 $563 $400

 * Includes all GPF and PCP Garages                                                        *Cash basis, includes all GPF and PCP funds.
 * Excludes Monthly Card Holders

 Comments/Highlights

 No Comments/Highlights were submitted for the month of January 2008.




                                                               Convention and Theatrical Facilities - 5
CITY MANAGER’S EXECUTIVE REPORT                                                                        JANUARY 2008

Planning
Planning - continued                                                           Debra Wilkins Stark, Director
                                                                                                 debra.stark@phoenix.gov


 Program Goal                                 Key Services
 The Planning Department coordi-              Rezoning, Zoning Adjustment,
 nates the orderly growth of the              Zoning Information, Research,
 City and creates a quality living            General, and Area Planning
 environment through effective
 comprehensive planning.                                                             Phone 602-262-6882



                 Percent of Cycle Time Goals Met
        Percent of Zoning Verification Letters                     Percent of Zoning Adjustment Cases Scheduled
         Completed Within 15 Working Days                               Within 30 Working Days of Request
                 (Updated Quarterly)                                             (Updated Quarterly)




                                       91%                                     91%


                      16 letters completed                                     73 cases scheduled
                     within 15 working days                                   within 30 working days




  Percent of Zoning Pre-application Meetings Scheduled
           Within 20 Working Days of Request
                   (Updated Quarterly)




                                              100%


              18 meetings scheduled
         within 20 working days of request




                                                           Planning 1
CITY MANAGER’S EXECUTIVE REPORT                                                           JANUARY 2008

Planning - continued

                                                                              GIS Team
                                                                       Customer Satisfaction
                                                                               Surveys
                                                                        (8 Surveys: 8 Strongly
                                                                          Agree and Agree)




                                                                                100%




                       Research Team                                      Zoning Hearing Process
               Customer Satisfaction Surveys                           (27 Surveys: 26 Strongly Agree
                (16 Surveys: 16 Strongly Agree                                  and Agree)
                         and Agree)




                          100%                                                    96%




Comments/Highlights

No Comments/Highlights were submitted for the month of January 2008.

                                                    Planning 2
    CITY MANAGER’S EXECUTIVE REPORT                                                                        JANUARY 2008

 Police ⎯ continued                                                             Jack F. Harris, Police Chief
   Police                                                                                    jack.harris@phoenix.gov



    Program Goal                                                                  Key Services
                                                                                  • To provide efficient emergency
    The      Police      Department    is
                                                                                    response to calls for service, as first
    committed to providing the citizens
                                                                                    responders.
    of Phoenix with quality and
                                                                                  • To      provide      quality    criminal
    professional      law    enforcement
                                                                                    investigations,      expand        crime
    services through community-based
                                                                                    suppression efforts, and address traffic
    policing, proactive strategies, and
                                                                                    safety issues.
    interactive    relations   with  the
                                                                                  • To provide enhanced crime prevention
    community        and     other   city
                                                                                    and neighborhood security through
    departments, while promoting fair
                                                                                    information     services,     marketing
    and equal treatment for all.                                                    strategies, prevention and intervention,
                                                                                    and education.
                                                                                    Phone (602) 262-7626




For additional information please visit our web site:


www.phoenix.gov/POLICE




                                                        Phoenix Police Department
                                                        Planning & Research Bureau
                                                        Crime Analysis and Research Unit
                                                        (602) 262-6543




 Note: This report has been revised to reflect federal Uniform Crime Reporting (UCR) standards. This report should not be
 compared directly to previous reports or to other documents published under Arizona Revised Statute (ARS) criteria.
 Previous year data has also been updated to reflect UCR standards.
                                                           Police 1
  CITY MANAGER’S EXECUTIVE REPORT                                                                         JANUARY 2008

Police ⎯ continued
                                               Index Crimes                              Index Crimes Cleared
                                 15,000                                        12,000

   UCR Index Crimes              12,000
                                                                                9,000
                                               9,433
   Criminal Homicide,             9,000                         8,315
 Forcible Rape, Robbery,                                                        6,000
   Aggravated Assault,            6,000
 Burglary, Theft/Larceny,
                                                                                3,000
   Motor Vehicle Theft,           3,000
                                                                                             1,049            1,159
          Arson
                                      0                                             0
                                              Jan-07            Jan-08                      Jan-07           Jan-08


                                               Violent Crimes                            Violent Crimes Cleared
                                   1,500                                         1500



  UCR Violent Crimes               1,000                         950             1000
                                                871
   Criminal Homicide,
 Forcible Rape, Robbery,
   Aggravated Assault
                                    500                                           500
                                                                                             232              289


                                      0                                             0
                                              Jan-07            Jan-08                      Jan-07           Jan-08


                                              Property Crimes                           Property Crimes Cleared
                                 12,000                                        10,000

                                 10,000                                         8,000
                                               8,562
                                  8,000                         7,365
      UCR Property                                                              6,000
        Crimes                    6,000
                                                                                4,000
         Burglary,                4,000
      Theft/Larceny,                                                            2,000
                                  2,000                                                      817              870
    Motor Vehicle Theft,
           Arson                      0                                             0
                                              Jan-07            Jan-08                      Jan-07           Jan-08


                                              Drug Offenses                             Drug Offenses Cleared
                                   1250                                          1250

                                   1000                                          1000
                                                765
                                    750                          709              750        677
   UCR Drug Offenses                                                                                          584
                                    500                                           500

                                    250                                           250

                                      0                                             0
                                              Jan-07            Jan-08                      Jan-07           Jan-08

Note: This report has been revised to reflect federal Uniform Crime Reporting (UCR) standards. This report should not be
compared directly to previous reports or to other documents published under Arizona Revised Statute (ARS) criteria.
Previous year data has also been updated to reflect UCR standards.
                                                          Police 2
  CITY MANAGER’S EXECUTIVE REPORT                                                                                                       JANUARY 2008

Police ⎯ continued
                                                     Index Crimes                                           Index Crimes Cleared
                                 40,000                                                          40,000


                                 30,000                                                          30,000


 UCR Index Crimes                20,000                                                          20,000
    (Quarterly)
                                 10,000                                                          10,000


                                      0                                                               0
                                          J ul- S e pt    Oct-D ec   J a n- M a r   A pr- J un            J ul- S e pt    Oct-D ec   J a n- M a r   A pr- J un

                                                         2006/07           2007/08                                       2006/07            2007/08


                                                   Violent Crimes                                          Violent Crimes Cleared
                                  4,000                                                           4000


                                  3,000                                                           3000
UCR Violent Crimes
   (Quarterly)                    2,000                                                           2000


                                  1,000                                                           1000


                                      0                                                              0
                                          J ul- S e pt    Oct-D ec   J a n- M a r   A pr- J un            J ul- S e pt    Oct-D ec   J a n- M a r   A pr- J un

                                                         2006/07           2007/08                                       2006/07           2007/08


                                                  Property Crimes                                         Property Crimes Cleared
                                 30,000                                                          30,000



                                 20,000                                                          20,000


   UCR Property Crimes           10,000                                                          10,000
       (Quarterly)

                                      0                                                              0
                                          J ul- S e pt    Oct-D ec   J a n- M a r   A pr- J un            J ul- S e pt    Oct-D ec   J a n- M a r   A pr- J un

                                                         2006/07           2007/08                                       2006/07           2007/08


                                                   Drug Offenses                                           Drug Offenses Cleared
                                  5,000                                                          5,000

                                  4,000                                                          4,000

                                  3,000                                                          3,000
  UCR Drug Offenses
     (Quarterly)                  2,000                                                          2,000

                                  1,000                                                          1,000

                                      0                                                              0
                                          J ul- S e pt    Oct-D ec   J a n- M a r   A pr- J un            J ul- S e pt    Oct-D ec   J a n- M a r   A pr- J un

                                                         2006/07           2007/08                                       2006/07           2007/08

Note: This report has been revised to reflect federal Uniform Crime Reporting (UCR) standards. This report should not be
compared directly to previous reports or to other documents published under Arizona Revised Statute (ARS) criteria.
Previous year data has also been updated to reflect UCR standards.
                                                                     Police 3
 CITY MANAGER’S EXECUTIVE REPORT                                                             JANUARY 2008

Police ⎯ continued


                Value of Property Stolen
      $28,000,000

      $24,000,000

      $20,000,000

      $16,000,000

      $12,000,000

       $8,000,000                                                    Value of Property Recovered
       $4,000,000                                             $20,000,000
              $0
                         Jan-07           Jan-08
                                                              $15,000,000


                                                              $10,000,000


                                                               $5,000,000


                                                                      $0
                                                                                Jan-07      Jan-08




                                       Number of Stolen Vehicles and
                                  Percent of Stolen Vehicle Reports Cleared


                                                                      UCR Percent of Stolen Vehicle
                    UCR Stolen Vehicles                                    Reports Cleared
     3,200                                                     30%

                                                               25%
     2,400
                     2,118
                                                               20%

     1,600                              1,418                  15%

                                                               10%          8.6%
      800                                                                                    6.6%
                                                                5%

        0                                                       0%
                    Jan-07              Jan-08                              Jan-07          Jan-08




                                                   Police 4
 CITY MANAGER’S EXECUTIVE REPORT                                                                   JANUARY 2008

Police ⎯ continued




                 Number of Priority One
                   (Emergency) Calls
   14,000

   12,000
                   10,075
   10,000                             9,122

    8,000                                                        Percent of Priority One Responses
    6,000                                                                Within 5 Minutes*
                                                       100%
    4,000

    2,000
                                                                                                   63%
                                                                         59%
       0
                   Jan-07            Jan-08             50%




                                                            0%
                                                                        Jan-07                   Jan-08




                                                                 Average Response Time for Priority 1
                                                                         Calls (In Minutes)*


                                                                                                 5 .5
                                                       Jan-08
            Percent of Calls Answered by 9-1-1
              Operators Within 10 Seconds

   100%                                                Jan-07                                       6 .0
                92%                 90%


    75%                                                          0             3            5              8


    50%
                                                       *From receipt of call to arrival of police unit to scene
    25%


     0%
                  Jan-07            Jan-08




                                                 Police 5
 CITY MANAGER’S EXECUTIVE REPORT                                                                                              JANUARY 2008

Police ⎯ continued

                      Authorized Sworn                                               Authorized Sworn by Category
     4,500
                                                   *                     4,000
     3,750             *                         3,644
                                                                         3,600
                     3,223                                                                    *
                                                                         3,200
     3,000
                                                                         2,800
     2,250                                                               2,400
                                                                         2,000
     1,500                                                                                                            *
                                                                         1,600
      750                                                                1,200
                                                                                            Jan-07                   Jan-08
         0                                                                                   Sw orn Vacancies to be Hired
                    Jan-07                       Jan-08                                      Recruits in Academ y
                                                                                             Actual Sw orn



                                                 Actual Sworn per 1,000 Population
                                       4.5
                                       3.8
                                       3.0                    *                      *
                                                            2.0                     2.1
                                       2.3
                                       1.5
                                       0.8
                                       0.0
                                                           Jan-07                  Jan-08




                           Authorized Civilian                                                     Actual Civilian
     2,000                                                               2,000
                                                       *
     1,600              *                         1,402                  1,600
                     1,149                                                                    *                           *
     1,200                                                               1,200               948                     1,016
      800                                                                  800
      400                                                                  400

         0                                                                     0
                     Jan-07                      Jan-08                                     Jan-07                   Jan-08




  Authorized Sworn reflects available permanent full-time police
  officer positions.
  Actual Sworn reflects the current number of filled permanent full-
  time police officer positions.
  Authorized Civilian reflects available full-time civilian positions.
  Actual Civilian reflects the current number of filled full-time civilian
  positions.



                                                                    Police 6
 CITY MANAGER’S EXECUTIVE REPORT                                                                                 JANUARY 2008

Police ⎯ continued
                                               Number of Volunteer Hours
                                     6,000

                                     5,000

                                     4,000

                                     3,000                              *
                                                                      2,009
                                     2,000        1,662

                                     1,000

                                        0
                                                  Jan-07              Jan-08




         Number of Community Oriented                                                 Number of Crime-Free
         Programs/Meetings (Monthly)**                                                 Multi-housing Units*

   450                                                                 1,600
                                                                                                                1,405
                                                                       1,400
   375                                                                                   1,252
                                                                       1,200
   300
                                                                       1,000

   225                                                                   800

                                                                         600
   150
                                                                         400
    75
                                                                         200
                 **                      **
    0                                                                       0
                Jan-07                Jan-08                                            Jan-07                 Jan-08
         **Based on available data                                              *Includes only those complexes which have
                                                                                completed education, physical security, and
                                                                                residential participation requirements.



  Community Oriented Programs/Meetings include                        The Crime-Free Multi-Housing Program provides
  Block Watch, neighborhood group meetings,                           an opportunity for rental property owners and
  community safety fairs, and crime prevention                        residents to share responsibility with police for
  classes which are held throughout the city.                         creating and maintaining a safe housing
                                                                      environment.




                                                           Police 7
 CITY MANAGER’S EXECUTIVE REPORT                                                                                  JANUARY 2008

Police ⎯ continued




                                                                              Traffic Collisions Per Million
         Driving Under the Influence (DUI)
                                                                                      Miles Driven
                     Arrests*                                         5
  1200

                                                                      4
  900

                                                                      3

  600
                                                                      2


  300
                                                                      1


    0                                                                 0
         J   A   S   O   N   D   J   F   M   A   M   J                    J   A   S    O   N     D   J   F    M   A     M   J

                 FY 06/07            FY 07/08                                         FY 06/07               FY 07/08



   *DUI Arrests data may change due to the data entry process into the DUI database.




  Comments/Highlights

  Crime data is based on federal Uniform Crime Reporting (UCR) standards. This data cannot be compared directly
  with prior reports or other published documents which are based on Arizona Revised Statute (ARS) reporting
  criteria. This change was made to enhance the consistency of this report with other data published by the Phoenix
  Police Department.

  Population figures are provided by the City of Phoenix Planning Department and are based on the Maricopa
  Association of Governments, Draft 3 Population & Unemployment Data dated April 2003. These population numbers
  are projections based on the Municipal Planning Area (MPA) rather than the actual incorporated limits of the city,
  due to the changing nature of the city boundaries and due to the fact that corporate limit population estimates do not
  include future projections and are only published on a quarterly basis. Prior to 2003 population was only available
  based on the MPA. Therefore, for consistency, the MPA values are also used from July 2003 forward. All
  population values are based on the projections that were available at the time the information was initially compiled,
  and prior reports that list population projections are not updated when new estimates are completed. For reference,
  the corporate limit population estimate as of December 1, 2007 was 1,551,009.




                                                          Police 8
  CITY MANAGER’S EXECUTIVE REPORT                                                                        JANUARY 2008

Police ⎯ continued
Comments/Highlights

  * Source: City of Phoenix Budget and Research Department. Actual sworn positions include both filled positions and
    recruits currently in the academy. Vacancies are calculated by taking the difference between authorized and actual
    sworn positions.

 ** The number of community oriented programs was not available at the time this report was completed.

***   These statistics are from the new Crime Free Notification System implemented March 2004 and should not be
      compared directly with statistics from prior years due to the change in reporting methods.




                                                        Police 9
CITY MANAGER’S EXECUTIVE REPORT                                                                                JANUARY 2008

Public Defender ⎯ continued
Public Defender Department                                                                             Gary Kula, Director
                                                                                                       gary.kula@phoenix.gov


   Program Goal                               Key Services
                                                                                             A seven-member Review Com-
   The Phoenix Public Defender                The Department has three Eligibility           mittee, created by ordinance and
   Department contracts with private          Office employees responsible for the           consisting of persons appointed by
   lawyers to provide legal services          financial screening of individuals             the    City     Council,  provides
   to indigent individuals charged            requesting the appointment of an               oversight to the policies and
   with    criminal    misdemeanor            attorney. The administrative staff for         practices of the Department.
   offenses committed in the City of          the Department includes a Director,
   Phoenix.                                   an Assistant Director and an
                                              Administrative Assistant.
                                                                                             Phone (602)534-2380




                                                                 Number of Clients Assisted at Jail Court*
                                                      7500

                                                      7000

                                                      6500

                                                      6000

                                                      5500

                                                      5000

                                                      4500

                                                      4000
                                                               1st Qtr          2nd Qtr      3rd Qtr       4th Qtr

                                                                         2004         2005         2006              2007


                                                                Note: All data is reported one quarter in arrears.




  *estimates based on Attorneys assisting 100% of the clients appearing in K-Court and 60% of clients appearing in Jail Court



                                                    Public Defender 1
CITY MANAGER’S EXECUTIVE REPORT                                                                        JANUARY 2008

Public Defender ⎯ continued




             Number of Clients Assigned Counsel
4500


4000


3500


3000


2500


2000
        1st Qtr       2nd Qtr      3rd Qtr      4th Qtr

             2004          2005         2006           2007




  Note: All data is reported one quarter in arrears.




Comments/Highlights

This past year, the Department contracted with private lawyers to defend over 13,000 individuals in Phoenix Municipal
Court and assist over 26,000 individuals held in custody at the Madison Street Jail. The eighty attorneys currently under
contract have a combined total of over 1000 years legal experience.

The attorneys under contract defend persons charged with a variety of misdemeanor offenses including: driving under
the influence of alcohol or drugs, prostitution, assault, theft, shoplifting, leaving the scene of an accident, and zoning
violations.

Individuals may also receive legal assistance at their first court date from an Arraignment Court Attorney. This attorney is
there to answer questions and provide advice to help individuals understand the legal proceedings and the processing of
cases through the criminal justice system.

Individuals who meet specific income guidelines and demonstrate a financial inability to hire private counsel are
assigned attorneys. A majority of these individuals are required to make a contribution towards the cost of their court
appointed attorney.




                                                          Public Defender 2
CITY MANAGER’S EXECUTIVE REPORT                                                                                                          JANUARY 2008

Public Transit ⎯ continued                                                                                          Debbie Cotton, Director
Public Transit                                                                                                           debbie.cotton@phoenix.gov


                                                                                                                  4 Circulator service – the Downtown
     Program Goal                                Key Services
                                                                                                                     Area Shuttle (DASH) and the
     Public Transit: It’s How You Get            The Phoenix Transit Plan includes:                                  Ahwatukee Local Explorer (ALEX)
     There                                       4 Local bus service – 15-18 hours a day,                            use smaller vehicles to carry
                                                        seven days a week                                            passengers to local bus service and
     In March 2000, Phoenix citizens voted                                                                           throughout the neighborhood
     for the resources for us to expand          4 Dial-a-Ride service – provided for
                                                        persons with disabilities, seniors, and                   4 New and upgraded transit facilities,
     quality transit service. Each day, we                                                                           including on-site security, surveillance
     honor their trust by:                              those eligible for ADA services
                                                                                                                     cameras and covered parking spaces
      4 Improving our COMMUNITY                  4 RAPID service – a new point-to-point
                                                                                                                  4 Curb cuts for increased accessibility
                                                        commuter service bringing passengers
      4 Serving our CUSTOMERS                           from park-and-rides into Downtown
                                                                                                                     for persons with disabilities; bus
                                                                                                                     pullouts to minimize traffic
      4 Working as a TEAM                               Phoenix every weekday
                                                                                                                     interruptions, and passenger shelters
      4 Carefully managing our                   4 Light Rail Transit service – an efficient                      4 Technology that modernizes the bus
         RESOURCES                                 mass transit option planned to start in                           fleet – an overall communications
                                                   2008
      4 Working toward a better FUTURE                                                                               system
                                                 4 Limited-stop service – on 7th Street and                       Phone 602-262-7242
                                                  Grand Avenue during peak hours
     www.ValleyMetro.org                                                                                          Transit Info: 602-253-5000




                                           Phoenix Monthly Total Ridership
                                                     (in millions)
                                         (excludes RAPID and shuttle service)
          5.0
                                          4.1
                           3.8
                           3.7




                                        3.8
                                  3.7




                                                                                                                         3.7
                                                                                                    3.6


                                                                                                              3.5
                                                  3.6




          4.0
                                                                          3.5
                                 3.4




                                                                                                                                   3.3
                                                              3.4




                                                                                       3.4
                 3.2
                 3.1




          3.0

          2.0

          1.0

          0.0
                    J       A     S          O      N           D             J            F          M           A         M         J

                                                           FY 06/07                FY 07/08

                                                                                               Annual Ridership (in millions)


                                                           Sacramento           N/A
                                                            Kansas City                49.6
                                                                Tucson                       62.8
                                                                 Austin                                   125.9
                                                              San Jose                                     138.0
                                                           San Antonio                                      139.0
                                                             San Diego                                       148.7
                                                               Phoenix                                        153.3
                                                    Dallas/Ft. Worth                                                             243.5
                                                                Denver                                                           247.8
                                                              Portland                                                                          309.4
                                                                Seattle                                                                                   361.4

                                                                          0           50        100        150        200       250       300       350      400
                                                                                Source: American Public Transportation Authority
                                                                                        4th Qtr 2006 - Transit Ridership Report

                                                           Public Transit 1
CITY MANAGER’S EXECUTIVE REPORT                                                                                                                                   JANUARY 2008

Public Transit ⎯ continued

   Local and Express Bus (Fixed Route) Ridership
                                                                      AVERAGE DAILY RIDERSHIP
                                                                  Weekdays (in thousands)                                                           FY 06/07   FY 07/08
    180
                                                            155
                             146



                                         155


                                                      149




                                                                                                    146




                                                                                                                        146



                                                                                                                                 145
                                                                    148
                                   143




                                                                              139



                                                                                          139




                                                                                                                  141
    160
                                               140




                                                                                                                                          133
                   127
             126




    140
    120
    100
     80
     60
     40
     20
      0
                   J          A            S             O                N       D        J         F            M      A        M         J

                                                            Saturdays (in thousands)
     90
                                                          78
                                           73




                                                                                                    73


                                                                                                                  71
                                                         72




     80
                              72




                                                                              72




                                                                                                                                 70
                                          71




                                                                     71
                             70




                                                                                                                                          68
                                                                                          68




                                                                                                                        69
              67
              66




     70
     60
     50
     40
     30
     20
     10
      0
                   J           A           S                O             N       D         J            F          M        A        M         J


                                                     Sundays/Holidays (in thousands)
     80
     70
     60
                                          51


                                                         50
                    49




                                                         45
                                         45
                               44




                                                                      42




                                                                                                                  44




     50
                                                                                                    43




                                                                                                                                 43



                                                                                                                                          42
                                                                                                                        43
                              44




                                                                                          38
               40




                                                                              39




     40
     30
     20
     10
         0
                   J           A           S                O             N       D         J         F            M      A       M         J



                                               Fixed Route On-Time Performance

   92%
   90%
                                                                                                                                       FY 06/07
   88%
                                                                                                                                       FY 07/08
   86%
   84%
             J           A         S     O           N          D         J   F       M         A   M         J




                                                                                                             Public Transit 2
CITY MANAGER’S EXECUTIVE REPORT                                                                                                                                              JANUARY 2008

Public Transit ⎯ continued

                                            Phoenix Dial-a-Ride
              Dial-a-Ride On-Time Performance
                          ADA Only
   96%
   94%
   92%
   90%                                                                                                               FY 06/07
   88%
   86%
                                                                                                                     FY 07/08
   84%
   82%
         J    A    S       O       N        D       J       F      M     A     M             J

   ADA Service: The Americans with Disabilities Act (ADA) of                                                         Demand Service: Phoenix elected to provide dial-a-
   1990 requires public transportation agencies to provide                                                           ride transportation services that exceed what is required
   paratransit service - which complements regular fixed-route                                                       by the ADA. Dial-a-Ride demand service provides
   service - for individuals who do not have the functional ability                                                  shared-ride public transit to seniors and persons with
   to ride public transit buses. Dial-a-Ride ADA service                                                             disabilities who do not qualify for ADA service or who
   provides shared-ride public transit that complies with the                                                        are not ADA certified.
   requirements of the ADA.

                  ADA (Reserved Trips)                                                                                                   Demand (Non-ADA Trips)
    28,000                                                                                                            24,000
    24,000                                                                                                            20,000
    20,000                                                                                                            16,000
    16,000
                                                                                                                      12,000
    12,000
     8,000                                                                                                             8,000
     4,000                                                                                                             4,000
         0                                                                                                                 0
             J    A    S       O       N    D           J    F     M     A     M         J                                           J    A        S   O        N    D       J   F   M   A   M   J


                                            Dial-a-Ride Ridership
                                                                         Monday - Friday (in thousands)
                      40
                      35
                                            31
                                            30




                                                                                                 31
                                                                       29




                                                                                                                               29




                                                                                                                                                       30
                                                                       29




                                                                                                            29
                                                                               28




                                                                                                                                          28
                                28




                                                                                                                                                                    28
                                                             27




                      30
                                                                                                                     26
                               26




                                                            25




                      25
                      20
                      15
                      10
                       5
                       0
                                J               A            S         O           N              D          J         F        M             A         M            J
                                                                             FY 06/07                     FY 07/08

                                                                       Weekends/Holidays (in thousands)
                  10.00
                                7.6




                                                             7.0




                   8.00
                                                            6.7




                                                                                                                                                                    5.9
                                      6.4




                                                                                   5.9
                                                                       6.1




                                                                                                                                                       5.8
                                                                                                            5.4




                                                                                                                               5.7


                                                                                                                                           5.6
                                                                                                  5.4
                                                5.4




                                                                                                                      5.4
                                                5.3




                   6.00
                                                                         4.8




                   4.00

                   2.00

                   0.00
                                   J            A            S          O           N                 D          J        F         M          A            M            J
                                                                                     Public Transit 3
 CITY MANAGER’S EXECUTIVE REPORT                                                                                                                                                                                                                                                                                                                   JANUARY 2008

Public Transit ⎯ continued
                                                                                                                                                                                                                                                              Copper Square DASH
                                                                       RAPID                                                                                                                                                                                (Downtown Area Shuttle)




                                         RAPID Average Daily Ridership (Weekday)                                                                                                                                                                                               DASH Average Daily Ridership (Weekday)
6,000                                                                                                                                                                                                                              6,000

5,000                                                                                                                                                                                                                              5,000
                                3,848




                                                                                                                                                                            3,833
                                            3,731




                                                                                                                               3,581
                                                                               3,567




                                                                                                                                                             3,788
                                           3,643

                                                                       3,633




                                                                                                                   3,491




                                                                                                                                                                                                     3,770
                                                                               3,622
                                                                       3,530




                                                                                                                                              3,609
                                                                                          3,346
                              3,394




                                                                                                  3,072




4,000                                                                                                                                                                                                                              4,000




                                                                                                                                                                                                                                                                           2,252


                                                                                                                                                                                                                                                                                      2,221




                                                                                                                                                                                                                                                                                                                                                             1,774
                                                                                                                                                                                                                                                               2,058




                                                                                                                                                                                                                                                                                                1,993
                                                                                                                                                                                                                                   3,000




                                                                                                                                                                                                                                                                                                                                                                      1,880

                                                                                                                                                                                                                                                                                                                                                                              1,825
3,000




                                                                                                                                                                                                                                                                                                                                                     1,627
                                                                                                                                                                                                                                                                                   1,752


                                                                                                                                                                                                                                                                                               1,512

                                                                                                                                                                                                                                                                                                         1,467




                                                                                                                                                                                                                                                                                                                                       1,552
                                                                                                                                                                                                                                                            1,590


                                                                                                                                                                                                                                                                       1,554




                                                                                                                                                                                                                                                                                                                  1,436


                                                                                                                                                                                                                                                                                                                            1,409
2,000                                                                                                                                                                                                                              2,000

1,000                                                                                                                                                                                                                              1,000

                 0                                                                                                                                                                                                                                      0
                                 J              A                       S       O          N              D         J             F             M             A              M                            J                                                      J        A          S             O         N        D          J             F     M            A     M         J

                                                                                          FY 06/07               FY 07/08                                                                                                                                                                                        FY 06/07            FY 07/08


                                      RAPID Monthly Total Ridership (in thousands)                                                                                                                                                                                     DASH Monthly Total Ridership (in thousands)
               100                                                                                                                                                                                                                     100
                                                                                                                                                                            84
                                                 86




                                                                                                                                                                                                         79
                                                84




                                                                                78
                                                                                83
                                      81




                                                                                                                                               79


                                                                                                                                                             80
                                                                                                                  77
                                                                          73




                                                                                                                                                                                                                                                 80
                                                                                                                               72




                   80
                                                                                          70
                                 68




                                                                        67




                                                                                                     61




                   60                                                                                                                                                                                                                            60
                                                                                                                                                                                                                                                                52




                                                                                                                                                                                                                                                                                               46




                                                                                                                                                                                                                                                                                                                                                                      41
                                                                                                                                                                                                                                                              43



                                                                                                                                                                                                                                                                                    42




                                                                                                                                                                                                                                                                                                                                                             37
                                                                                                                                                                                                                                                             36




                                                                                                                                                                                                                                                                                                                                                                              38
                                                                                                                                                                                                                                                                                   35
                                                                                                                                                                                                                                                            32




                   40



                                                                                                                                                                                                                                                                                                                                                    36
                                                                                                                                                                                                                                                                                                        31




                                                                                                                                                                                                                                                 40
                                                                                                                                                                                                                                                                                              33




                                                                                                                                                                                                                                                                                                                          31

                                                                                                                                                                                                                                                                                                                                      31
                                                                                                                                                                                                                                                                                                                 29




                   20                                                                                                                                                                                                                            20
                        0
                                     J                 A                 S       O           N             D         J            F              M            A              M                            J
                                                                                                                                                                                                                                                        0
                                                                                                                                                                                                                                                             J           A         S           O         N         D         J            F          M         A       M         J




                                                                                          Park-and-Ride Use*
                             100
Average Percent of Parking




                                                                                  77.51
                                                                       78.1




                                                                                            76.17




                                                                                                                                                                     76.0
                                                                     72.0




                                                                                          70.2
   Spaces Filled Daily




                              80
                                                                               69.5
                                         67.9




                                                                                                                                                      68.0
                                                                                                                                       61.1
                                                                                                                     60.7
                                                                                                          53.1




                              60
                                                                                                                                                                                                              data not available
                                                                                                                                                                                    data not available




                                                                                                                                                                                                                                   data not available
                                                data not available




                              40

                              20

                                0
                                                J                      A        S            O              N              D             J              F             M                    A                    M                  J

                                                                                                     FY 06/07                             FY 07/08

                                                                                          * 100% = 2,488 Parking Spaces


                                                                                                                                                                                           Public Transit 4
 CITY MANAGER’S EXECUTIVE REPORT                                                                                                                                                                             JANUARY 2008

Public Transit ⎯ continued

                  ALEX (Ahwatukee                                                                                                             Other Ridership Data
                   Local Explorer)




                      Average Daily Ridership                                                                                                  Bike Boardings (in thousands)
                       (Monday thru Friday)
                                                                                                                        100.0




                                                                                                                                   77.0


                                                                                                                                   79.3
                                                                                                                                  75.0

                                                                                                                                  69.2
2,400




                                                                                                                                                                                                                                          72.2
                                                                                                                                 68.5
                                                                                                                                 71.1


                                                                                                                                 69.5




                                                                                                                                                                                                                                                     70.7
                                                                                                                                67.9




                                                                                                                                                                                                                               63.9
                                                                                                                                62.3


                                                                                                                                                                                     61.1


                                                                                                                                                                                                                64.9
                                                                                                                                                                       58.5


                                                                                                                                                                                                  57.3
2,000                                                                                                                   80.0
                                                                                       1,255
              1,246
              1,279
             1,154
             1,194




                                                                                                  1,188
             1,193




                                                                1,243
             1,189




                                       1,114
            1,125




                                                      1,061


                                                                            1,165




1,600                                                                                                                   60.0
          718




                                                                                                             790




1,200
         667




                                                                                                                        40.0
 800
                                                                                                                        20.0
 400
                                                                                                                          0.0
    0
                                                                                                                                  J       A        S       O       N       D            J                F             M          A          M              J
           J      A   S   O     N              D          J          F          M          A          M           J

                          FY 0 6 / 0 7                    F Y 0 7/ 0 8                                                                                         FY 0 6 / 0 7                 F Y 0 7/ 0 8


           M o nt hly R id er ship ( in t ho usand s)                                                                                         Wheelchair Boardings (in thousands)
                                                                                                                           25.0
                                                                                                                                          18.6
                                                                                                                                         17.1




                                                                                                                                                                                                                                            17.2
                                                                                                                                         17.4




                                                                                                                                                                                                                                                      16.3
                                                                                                                                        17.1



                                                                                                                                        16.0


 50. 0
                                                                                                                                        16.8




                                                                                                                                                                                                                       16.2

                                                                                                                                                                                                                                  15.7
                                                                                                                                                                              14.9
                                                                                                                                       15.9
                                                                                                                                      15.0




                                                                                                                           20.0                                                             13.7
                                                                                                                                      15.1




                                                                                                                                                                                                         14.2
                  31.7
                 31.7




 40. 0
                29.7




                                                                                           30.6
                                                              29.0
                                                                         30.3
                29.5



                29.6
                29.3



                                               27.4




                                                                                31.1
               29.6




                                                                                                                           15.0
                                    27.0




                                                                                                      20.2




 30. 0
           19.0




                                                                                                                           10.0
         17.1




 20. 0
                                                                                                                            5.0
 10. 0
                                                                                                                            0.0
  0. 0                                                                                                                                J       A        S       O       N        D             J              F             M          A          M              J
           J      A   S   O    N           D          J          F         M           A          M          J

                                                                                                                                                       Vehicle Fuel
                                                                                                                                                  *Includes Fixed Route Buses Only
                                                                                                                                                                                             Liquefied
                                                                                                                                                                                            Natural Gas
                                                                                                                                                                                               70%




                                                                                                                                                            Ultra-Low
                                                                                                                                                           Sulfur Diesel
                                                                                                                                                               30%
                                                                                                                 Public Transit 5
CITY MANAGER’S EXECUTIVE REPORT                                                                                                                                                                                       JANUARY 2008

Public Transit ⎯ continued

                           Phoenix Transit Plan Revenue Report
                                           Farebox Recovery Rate - Fixed Routes Only

                            50%

                            40%




                                                                                                                                                                                      32.3%
                                                                                        27.2%




                                                                                                                             25.8%
                                                                                                25.0%
                                                                         25.5%




                                                                                                                                                              25.4%


                                                                                                                                                                          25.1%
                                                            25.2%




                                                                                                               24.2%




                                                                                                                                                                                                              24.1%
                                                                             22.8%
                                                           23.4%




                                                                                                                                                                                                  23.2%
                            30%




                                                                                                                                             23.1%
                                       21.9%
                                               17.4%




                            20%

                            10%

                             0%
                                               J            A              S               O                      N              D              J                F           M           A          M            J

                                                                                     FY 06/07                                                  FY 07/08




                            P ho e nix T ra ns it P la n R e v e nue
                                       ( in M illio ns )
               $ 20
                                                                                      12.4




               $ 16
                                                                                                                                     11.0



                                                                                                                                                             10.3
                                                                                                        10.6
                         10.3




                                                                                                                                              10.3
                        10.4
                        10.4




                        10.1
                        9.8
                        9.9




                                                                                                                       9.9
                       9.6
                       9.7




                                                                      9.5




               $ 12
                      9.0




                $8

                $4

                $0
                       J      A        S               O       N             D            J                F            M                A               M            J
  (0.4% sales tax collections only – does not include farebox recovery or other funding sources)


                                                                      Phoenix Transit Plan Revenue (in Millions)
                                                                             FY 07/08 Target vs. Actual
                           $180
                           $160
                           $140
                           $120
                           $100
                           $80
                                                                                     $44.0
                                                                                     $39.7
                                                                    $29.8
                                                                    $32.9




                           $60
                                    $22.0
                                    $20.0
                                  $11.3




                           $40
                                  $10.4




                           $20
                            $0
                                   J                   A             S                 O                        N                    D               J                F           M           A           M           J


                                                               T-2000 P lan Target Cumulative                                                                T-2000 A ctual Cumulative

                                                                                                        Public Transit 6
CITY MANAGER’S EXECUTIVE REPORT                                                                  JANUARY 2008

Public Transit ⎯ continued

 Comments/Highlights

 On-Line Fare Media Program

 Our on-line fare media program was successful again in its fifth month of operation for September 2007. Central
 Station filled 445 on-line fare media orders for September 2007 totaling $14,361.00; this is an average of fifteen
 purchase orders daily. In doing a comparison to last month’s total of $13,795.00 we had an increase of 4.10% in
 sales for September 2007.

 District 1 Neighborhood Circulator

 On Wednesday, October 24th, the Desert Ridge Neighborhood Circulator community open house and naming
 contest kicked off. The event is one of the last steps that need to be taken before the route is implemented on
 January 28th, 2008. The event took place at two Paradise Valley Unified School District Schools - Explorer Middle
 School and Pinnacle High School. A circulator minibus, a map of the route, and information about the naming
 contest was provided at both schools. Students and school faculty had the opportunity to inspect the minibus and
 the proposed route. Everyone was very happy about the new service, especially since the ride will be free and a
 major stop on the route is the Desert Ridge Marketplace. Other stops along the route include the Mayo Clinic
 Hospital, the Wildfire Golf Club at Desert Ridge, Explorer Middle School, Pinnacle High School, and several
 residential neighborhoods.




                                                   Public Transit 7
 CITY MANAGER’S EXECUTIVE REPORT                                                                                                  JANUARY 2008

Public Works ⎯ continued                                                                                  Mark Leonard, Director
Public Works                                                                                                      mark.leonard@phoenix.gov




      Program Goal                                                                                        Key Services
      The       Facilities Management                      The Solid Waste Management Pro-                Facilities Management Solid
      Program provides mechanical and                      gram assists in providing a safe and           Waste Management, Equipment
      electrical maintenance and energy                    aesthetically acceptable environment           Management.
      conservation services for City                       through effective, integrated manage-
      facilities.                                          ment of the solid waste stream,
      The Equipment Management Pro-                        including collection, disposal, source
      gram procures, manages, and                          reduction, and recycling activities.
      maintains the City’s fleet of
      vehicular equipment.                                                                                Phone: (602) 256-5600




              Solid Waste Residential Collections - Contained*
                            (Thousands/Tons)
60

50

40

30

20

10

 0
     J    A      S     O     N     D        J     F    M     A   M    J
                                 FY 06/07   FY 07/08




                                                                                        Solid Waste Collected - Bulk Trash* (Thousands/Tons)
                                                                               30




                                                                               20




                                                                               10




                                                                                0
                                                                                      1st Qtr          2nd Qtr                3rd Qtr      4th Qtr

                                                                                                                 FY 06/07   FY 07/08




*Data is one month in arrears
                                                                     Public Works 1
CITY MANAGER’S EXECUTIVE REPORT                                                                                                                    JANUARY 2008

Public Works ⎯ continued
                                                                                                      Residential Recycling Collections (Thousands/Tons)*
                                                                                          12
                                                                                          11
                                                                                          10
                                                                                           9
                                                                                           8
                                                                                           7
                                                                                           6
                                                                                           5
                                                                                           4
                                                                                           3
                                                                                           2
                                                                                               J      A     S     O     N      D       J       F     M      A   M    J
                                                                                                                         FY 06/07 FY 07/08




                           Recovered Recyclable Materials                                                  BOPA Program (Batteries, Oil, Paint, Antifreeze)
                            Average Sales Price Per Ton*                                                            Gallons Collected (YTD)
$200                                                                                      48,000
                                                                                          42,000
$160
                                                                                          36,000
$120                                                                                      30,000
                                                                                          24,000
 $80
                                                                                          18,000

 $40                                                                                      12,000
                                                                                           6,000
  $0
                                                                                               0
           J   A       S     O      N      D        J        F     M       A   M     J
                                                                                                          Oil               Paint              Antifreeze       Non-BOPA*
                                        FY 06/07    FY 07/08
                                                                                                                                    FY 06/07   FY 07/08
                                                                                                   * Non-BOPA items include acids, pesticides, flammable liquids,etc
                   BOPA Program (Batteries, Oil, Paint, Antifreeze)
                       Batteries and Tires Collected (YTD)
 5,000

 4,000


 3,000

 2,000


 1,000

       0
                       Batteries                                   Tires

                                         FY 06/07       FY 07/08

                   *Data is one month in arrears

                                                                                   Public Works 2
CITY MANAGER’S EXECUTIVE REPORT                                                                                                                JANUARY 2008

Public Works ⎯ continued

                                                                        Solid Waste Dwelling Unit Count
                                              385,000

                                              380,000

                                              375,000

                                              370,000

                                              365,000

                                              360,000

                                              355,000

                                              350,000

                                              345,000
                                                            J       A    S   O    N         D        J       F   M    A    M    J
                                                                                          FY 06/07   FY 07/08




                     Average Cost (Dollars) Per Fleet Mile *
                                (Cumulative)
   $0.75

   $0.65


   $0.55

   $0.45


   $0.35

   $0.25
           J     A      S    O    N       D     J       F       M   A    M   J
                                      FY 06/07 FY 07/08



                                                                                      City Wide CNG Usage* (Thousands/Equivalent Gallons)
                                                                             80
                                                                             70
                                                                             60
                                                                             50
                                                                             40
                                                                             30
                                                                             20
                                                                             10
                                                                              0
                                                                                      J         A        S       O   N    D     J    F     M     A   M   J
                                                                                                                     FY 06/07   FY 07/08



               *Data is one month in arrears

                                                                             Public Works 3
CITY MANAGER’S EXECUTIVE REPORT                                                                        JANUARY 2008

Public Works ⎯ continued

Comments/Highlights

Phoenix Suns
On Thursday, December 17, Public Works staff accompanied Trish Hart of the Arizona Food Marketing Alliance to a
meeting with the Phoenix Suns regarding a possible collaboration on the Bag Central Station campaign.
Competitions among schools, and a possible Suns game night activity were discussed. Suns representatives
seemed enthusiastic and will take the proposals forward to see if their “Green Team” wants to pursue the ideas
further.

PF Chang Marathon
On Sunday, January 13, volunteers and staff from the Public Works Department and Keep Phoenix Beautiful provided
recycling services at the PF Chang Marathon and Half Marathon. Over two and half tons of clothing was collected
and sent to the City's Women and Families shelter for use throughout the winter months. In addition, Special Ops
staff obtained a pallet of water for the use by the shelter. Public Works has provided solid waste services to the event
since its inception four years ago. This is the first year where cardboard, plastic bottles, and clothing were diverted
from the landfill all along the race route in Phoenix.

Christmas Tree Recycling
The annual collection of cut Christmas trees was held from December 26 through January 6. Roll-off bins were
placed at 14 various parks throughout the city. Special Operations staff collected a total of 22,557 trees for a total of
102 tons. The 2006/2007 collection event as a whole received 28,443 trees for a total of 128 tons.

Integrated Pest Management
Public Works Environmental staff chaired a working IPM Committee meeting with representatives from Personnel
Safety, Office of Environmental Programs, and the Phoenix Convention Center to prepare a City-wide RFP for
expanding the Integrated Pest Management contract. Based on the successful results of the Public Works
Department pilot, and a second pilot with Phoenix Convention Center, the IPM Committee is hoping to expand the
number of City facilities who are currently using monthly pesticide applications with an IPM program.




                                                      Public Works 4
CITY MANAGER’S EXECUTIVE REPORT                                                                                  JANUARY 2008

                                                                                        Wylie Bearup, P.E. Interim Director
 Street Transportation                                                                                 Wylie.Bearup@phoenix.gov




  Program Goal                                        Key Services                                  Construction, Maintenance, and
                                                                                                    Operation of:
  Assist in the safe, efficient, and                  Design and Construction of:
  convenient movement of people                                                                     Traffic control devices
                                                      Major streets
  and        goods      via    surface                                                              Street lighting systems
                                                      Storm drains
  transportation through maximum                                                                    Maintenance of the public right-
  utilization of existing and planned                 Water lines
                                                                                                    of-way to ensure safety and
  system components including their                   Bridges                                       extend the service life of
  design, construction, operation,                    Bike paths                                    roadways.
  and maintenance.                                    Development of traffic systems
                                                                                                    Phone 602-262-6284


                              Percent Plans Reviewed
                                   Within Target
           100%


            75%


            50%


            25%


             0%
                      J   A    S       O     N    D    J    F       M       A   M   J
                                           FY 06/07   FY 07/08


                                Percent of Scheduled Requests for
                              Street Maintenance Service Completed
                                           Within Target
          100%

           80%

           60%
                                                                                                 FY 06/07
                                                                                                 FY 07/08
           40%

           20%
                     *
             0%
                      J    A       S       O     N     D        J       F       M   A   M   J
                  *Data w as not available for due to database m igration difficulties.




                                                            Street Transportation 1
CITY MANAGER’S EXECUTIVE REPORT                                                                        JANUARY 2008

Street Transportation ⎯ continued

        MAJOR STREET CONSTRUCTION PROJECTS                                     SIGNAL CONSTRUCTION PROJECTS
                                        ESTIMATED START OF                                            ESTIMATED DATE OF
           STREET PROJECT                                             SIGNAL PROJECT/LOCATION
                                          CONSTRUCTION                                                   COMPLETION

 Camelback Rd: 107th Ave to 99th Ave        Under Construction        Anthem Way/43rd Ave                 Construction Underway

 Deer Valley Rd: 32nd St to Black           Under Construction        Baseline Rd/41st Ave            Signal Activation Scheduled
 Mountain Blvd                                  (by developer)                                                          for 2/14/08

 Jomax Rd: I-17 to Norterra Parkway                Completed          Carefree Hwy/Via Puzzola                        Spring 2008

 Van Buren: 67th Ave to 59th Ave            Under Construction        Chandler Blvd/Marketplace Way                      Complete
                                                                      East
 35 Ave: Southern Ave to Broadway Rd
   th                                       Under Construction
                                                                      Happy Valley Rd/55th Ave                           Complete
 35 Ave: Broadway Rd to Lower
   th                                       Under Construction
 Buckeye Rd
                                                                      Lower Buckeye Rd/91st Ave                    February 2008
 51st Ave and ACDC Bicycle Underpass        Under Construction
                                                                      Mayo Blvd/68th St                   Construction Underway
 52 Street: McDowell Rd to Thomas Rd
   nd                                           February 2008
                                                                      Mtn Gate Pass/Cave Creek Rd                   Summer 2008
 67th Ave: Buckeye Rd to Van Buren St       Under Construction
                                                                      Thunderbird Rd/49th Ave                       Summer 2008
 75th Ave: Buckeye Rd to Van Buren St       Under Construction
                                                                      Union Hills Rd/20th St              Construction Underway




 Comments/Highlights

 The following indicators were deleted while the department focuses on monthly indicators that measure the
 performance of the department:

 • Customer satisfaction on traffic operations request for services**
 • Customer satisfaction on mid-block streetlight requests**
 • Percentage of major/collector street miles with satisfactory rideability
 • Number of neighborhoods actively working with neighborhoods traffic management team
 • Miles of residential streets overlaid
 • Miles of streets per street maintenance field employee

 **Customer satisfaction survey results are available upon request.




                                                 Street Transportation 2
CITY MANAGER’S EXECUTIVE REPORT                                                                  JANUARY 2008

Water Services ⎯ continued                                               Tammy J. Perkins, Acting Director
Water Services                                                                        tammy.perkins@phoenix.gov




   Program Goal                                   Key Services
   The mission of the Water Services              Provide water service and treat
   Department is to provide high                  wastewater
   quality, reliable, and cost-effective
   water and wastewater products
   and services, which meet public,
   needs and maintain public
   support.
                                                                                    Phone 602-262-6251




                   Percentage of Calls Answered
 100%
  98%
  96%
  94%
  92%
  90%
  88%
  86%
  84%
  82%
  80%
        J     A    S     O     N       D      J     F     M    A    M    J

                                   FY 06/07         FY 07/08

                             Number of Calls Received
                                  Year-to-Date
                                   (Monthly)




                                                         615,182
                       577,058




                                   FY 06/07   FY 07/08


                                                               Water 1
 CITY MANAGER’S EXECUTIVE REPORT                                                           JANUARY 2008

 Water Services ⎯ continued
         Average Gallons of Water Used Per Capita Per Day*
                     *Data is one month in arrears
  300

  250

  200

  150

  100

   50

    0
         J     A    S     O       N   D     J   F    M     A    M    J

                                 FY 06/07       FY 07/08

* This number represents the daily consumption divided by the population.
It does not take into account water credited to the city for water reclamation and
ground water recharge as specified by the Arizona Department of Water Resources.
With these credits, the Gallons Per Day (GPD) is 5 to 10 percent less than shown.
 *Data is one month in arrears




                                      Number of Gallons of Water per $.01 = 3.56 Gallons




         Breaks/Leaks Annually per 100 Miles of Water Main
                                                                               Phoenix     Industry
                                                                                 20.5      Standard
                                                                                             is 29




                                                               Water 2
   CITY MANAGER’S EXECUTIVE REPORT                                                                                JANUARY 2008

  Water Services ⎯ continued

            Percent of Water Leaks Repaired Within the
                         5 Day Standard

100%

95%

90%

85%

80%

75%
        J      A      S    O    N   D     J    F    M    A   M     J

                               FY 06/07       FY 07/08




                               Average Monthly Com bined Bill for Water and Sew er Service
                                          for a Typical Residential Custom er


                   San Diego                                                                                                    $92.64

                      Austin                                                                                           $84.90

                   Ft. Worth                                                                             $69.54

                      Dallas                                                                           $66.75

             Oklahoma City                                                                     $61.56

                Kansas City                                                                   $59.74

       Scottsdale, Arizona                                                           $52.72

                       M esa                                                         $52.47

                     Tucson                                                      48.83

               Glendale, AZ                                                     $47.01

               Albuquerque                                                 $44.80

                     Phoenix                                               $44.41

               San Ant onio                                            $39.94

                      Tempe                                  $32.10




                                                                 Water 3
     CITY MANAGER’S EXECUTIVE REPORT                                                                             JANUARY 2008

     Water Services ⎯ continued
             Number of Sewer Stoppages (monthly)                                     Total Miles of Sewers Cleaned


80                                                                    300

                                                                      250
60
                                                                      200

40                                                                    150

                                                                      100
20
                                                                       50

 0                                                                      0
      J     A    S    O    N    D     J     F    M   A   M    J             J   A    S    O    N     D     J     F    M   A   M   J

                           FY 06/07   FY 07/08                                                  FY 06/07   FY 07/08




          Comments/Highlights

          TEAM EFFORTS

          • As in previous years, staff assisted with drinking water needs for the P.F. Chang’s Rock and Roll Marathon.
            Pre-race preparations included the installation of back-flow devices and other equipment on 12 fire hydrants.
            Staff also coordinated two days of water sampling of those hydrants to be certain the water met all drinking
            water requirements. On the day of the race, drinking water for runners was provided through the hydrant
            sites along the route.

          • At the request of the City Manager’s Office, staff coordinated with Arizona Biltmore Country Club to allow for
            the discharge of excess rain water to the sanitary sewer system. Pollution Control, Wastewater Collection
            and country club staff worked together to discharge the rain water, which was about 508,000 gallons, over a
            two day period to prevent a sewer system overflow.

          DEPARTMENT ISSUES

          • Staff met with the Colorado River Transmission (CRT) Workgroup, which is investigating the construction of
            several new electrical transmissions lines in La Paz County. One of the proposed electrical lines of the
            Central Arizona Project (CAP) may be sited near the city’s McMullen Valley property. The CAP
            representative said that they feel this project has benefits for the city of Phoenix, including the obtaining of a
            percentage of electrical generation facilities, water exchange with CAP, and/or leasing/selling land for an
            electrical generation station.

          • In response to an odor complaint, Maricopa County Air Quality Department (MCAQD) staff conducted an
            unannounced inspection at the 23rd Avenue Wastewater Treatment Plant. The inspector visited the odor
            control scrubber and reviewed the operating records identified in the Operation & Maintenance (O&M) plans.
            Hydrogen sulfide was measured around each odor control scrubber, but all local ambient readings were non-
            detect. Following the inspection, discussion between WSD and school staff from a nearby elementary
            school, revealed that there is a sewage lift station at the school, which could be the source of odors. A
            subsequent investigation by staff confirmed with the county that the odors were coming from the school’s on-
            site lift station.

          • The Customer Services South Central Pay Station will be relocating to 7th Street and Baseline Road within
            the next six months. The current pay station's major tenant, Salt River Project, is moving and most of the
            security equipment belongs to them. Staff completed a security assessment of the pay station and
            determined that it would be unwise to make a large investment in security equipment at the current location.


                                                                  Water 4
CITY MANAGER’S EXECUTIVE REPORT                                                                      JANUARY 2008

Water Services ⎯ continued

   Comments/Highlights Cont.

   • In preparation of the 2008 Super Bowl, staff completed maintenance on wastewater collection infrastructure
     south and west of the stadium to ensure that all equipment was working at optimum levels. The city of
     Glendale also performed maintenance on their facilities, and closely monitored the odor reduction facilities
     to prevent excess odors from being created in the sewer lines.

   • To prepare for significant water releases from the Verde River system, staff removed the raw water pump
     motors and secured the floating dock at the Verde Water Treatment Plant intake area. A gas operated
     pump was set up to supply water to the plant. On January 28, SRP released about 20,000 cubic feet per
     second of water down the Verde River, which, as anticipated, flooded the plant intake area.

   • On January 28, the Interactive Voice Response Phone system that supports the Customer Services
     Division began experiencing problems which resulted in a series of brief telephone service disruptions
     lasting two to three minutes each. The vendor replaced the processing cards and installed a new power
     supply. The system was down for approximately 15 minutes during the maintenance, which resolved the
     problem. Mayor and Council Offices were notified immediately and updated regularly about the status until
     the repairs were completed.

   • Due to heavy rain and electrical issues during a recent storm, the 23rd Avenue Wastewater Treatment
     Plant (WWTP) bypassed sewer flows to the 91st Avenue WWTP, which created high influent flow
     conditions at the 91st Avenue plant. Additional plant staff were called in at the 91st Avenue plant and
     assisted with putting additional plant infrastructure into service to handle the additional flow. The influent
     flow peaked at 270 MGD during the diversion.

   DEPARTMENT HIGHLIGHTS

   • Installation of a new 12-inch water main will soon begin for the community currently serviced by the
     Phoenix/Rigby Water System. This area is along Southern Avenue, between 99th and 107th Avenues.
     When completed, the new main will replace the well that currently comprises the entire Phoenix/Rigby
     Water System.

   • Compliance and Regulatory Affairs (CRAO) staff recently received $29,900 from the Arizona Department of
     Environmental Quality (ADEQ) Underground Storage Tank Assurance Fund as a reimbursement for
     voluntary environmental investigations and corrective actions taken associated with the former Stump
     property, which is located just north of the 91st Ave Wastewater Treatment Plant.

   • In a joint effort by the Women’s Innovative Network (WIN) and the Pollution Control Division, $1000 was
     raised during 2007 that was donated to the Arizona Water and Pollution Control Association’s drive for
     Water for People, a long running campaign and the charity of choice of the America Water Works
     Association (AWWA). Water for People helps developing countries improve quality of life by supporting the
     development of sustainable drinking water resources, sanitation facilities, and health and hygiene
     education programs.




                                                       Water 5
   CITY MANAGER’S EXECUTIVE REPORT                                                                        JANUARY 2008

  Youth and Education ⎯ continued                                                       Deborah Dillon, Director
  Youth and Education Office                                                                 deborah.dillon@phoenix.gov




       Program Goal                        Key Services                                            • Management of two
       The Youth and Education Office      • Bi-Monthly letter to principals/superintendents         grants programs:
       (a function of the City Manager’s   • Management of know99 Television                         o Youth Diversity Grants
       Department)       maintains     a   • Development and maintenance of Phoenix                    Initiative, and
       network     of     communication      Education and Youth System (PEYS)                       o Nothin’ But Positive
       between      School Principals,     •Dissemination of information regarding youth-              Youth Service Fund
       District Superintendents, City        oriented and education-related activities and         • Maintain information on:
       Staff, and Youth by providing         events via listservs                                    o school        attendance
       resources, awards, and services     • Organization of events designed to recognize              boundaries in the
       which enhance relationships and       and promote youth development and                         city’s GIS (Geographic
       communication among these             business/education partnerships, including:               Information System),
       groups.                               o Youth Town Hall,                                        and
                                             o Outstanding Young Man/Young Woman of                  o provide training to
                                               the Year Awards,                                        educators in the use
                                             o Mayor’s Partnership Awards and Principal                of GIS software for
                                               for a Day                                               mapping and service
                                                                                                       learning

                                                                                                   Phone (602) 495-0314




               Number of Youth and Education
                   Listserv Subscribers                                   Number of "Visitors" to PEYS Computer Site
5000                                                            900
4500                                                            800
4000                                                            700
3500
                                                                600
3000
                                                                500
2500
                                                                400
2000
                                                                300
1500
1000                                                            200

500                                                             100

  0                                                               0
       J   A    S   O    N    D    J   F   M   A   M   J              J     A   S   O    N     D      J    F    M    A    M       J




                                                    Youth and Education 1
CITY MANAGER’S EXECUTIVE REPORT                                                                                              JANUARY 2008

Youth and Education ⎯ continued
                                                                                   Number of "Visitors" to
                                                                                 know99 Television Website
                                                        4500
                                                        4050
                                                        3600
                                                        3150
                                                        2700
                                                        2250
                                                        1800
                                                        1350
                                                        900
                                                        450
                                                             0
                                                                     J       A       S       O       N       D       J   F   M   A   M   J


                                      Number of "Visits" to the Phoenix School
                                                 Districts Website
                              16000

                              14000

                              12000

                              10000

                               8000

                               6000

                               4000

                               2000

                                  0
                                      J    A   S    O    N       D       J       F       M       A       M       J




 Comments/Highlights

 In January 2007, the know99 Television staff completed nine video productions highlighting positive stories about
 Youth and Education in Phoenix. One such production, Pop Top Million, told the story of students at Madison Simis
 Elementary school and their efforts to collect a million pop tops. The students learned math and organization skills,
 plus received a visual reference of just how big a million of something is. Our Super Learning in a Super State
 production fit right in with the Super Bowl. Students at Copper King elementary received instruction in a curriculum
 created by teachers and NFL officials highlighting our state and the big game. Our Sister City Youth Ambassadors
 were highlighted in videos they themselves shot and narrated about their trips to Chengdu, China and Catania, Italy.
 We also updated the construction efforts at the Downtown Children’s Museum and showed viewers an innovative
 program from ASU using the latest in digital imaging technology to teach students about the solar system.

 Youth Town Hall took place on January 31st. The event serves to give junior high and high school students a chance
 to come up with solutions to problems facing youth. The topics up for discussion were environmental sustainability,
 immigration issues, youth nutrition, racism, and substance abuse. Administered by the Youth Committee, the report
 will be presented to the City Council. This year, 45 schools attended with 200 students and 41 sponsors/chaperones.


                                                   Youth and Education 2

				
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