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					                              Tips and Tricks
The proper way to exit a webpage or other asset is to click on the Exit         located on
the top left of the top tool bar. Do not exit a webpage or asset by clicking on the
standard exit window icon located at the top right of the window. If the exit icon in the
top right hand corner is used, the asset being exited may not automatically be checked
in and remained checked out. If an asset is in checked out status, no other user can
edit the asset or make other modifications.
                             Tips and Tricks
All images that have been uploaded to collage must remain in the original size when
uploaded. Do not modify an image’s size or the image will not deploy correctly. If the
image is modified, it will seem to be okay in editing or preview modes within Collage but
will not deploy to the web.
                              Tips and Tricks
Hitting the enter key while entering text or other content will automatically double space.
If the desired spacing is to single space to the next line, hold in Shift and then hit Enter
to single space.
                            Tips and Tricks
Text can be pasted into Collage if copied from another document outside of Collage. In
order to alleviate future editing problems and other formatting issues, first remove all
formatting before pasting. Removing the formatting can be accomplished by either
pasting the desired content into Notepad, then copying the text and pasting in Collage
or saving the desired content as a plain text document, extension .txt, before pasting
into Collage. Although text content can be pasted into Collage, images should never be
copied and pasted. All images must follow the uploading and insertion procedure for
proper deployment.
                            Tips and Tricks
If anchors and tables are contained within the same webpage, first add all the anchors
before building the tables. Creating anchors after a table has been created will often
remove the formatting from the tables.
                             Tips and Tricks
The standard windows keyboard shortcuts work within Collage. The most common
keyboard shortcut which is used is the undo function. Undo previous actions by holding
in CTRL and pressing Z on the keyboard. This is a quick way to correct previous
actions or undo actions. The following is a listing of other keyboard Windows shortcuts:
       F1                  Universal Help in almost every Windows program.
       Ctrl +Z             Undo previous action
       Ctrl + A            Select all text.
       Ctrl + X            Cut selected item.
       Shift + Del         Cut selected item.
       Ctrl + C            Copy selected item.
       Ctrl + Ins          Copy selected item
       Ctrl + V            Paste
       Shift + Ins         Paste
       Home                Goes to beginning of current line.
       Ctrl + Home         Goes to beginning of document.
       End                 Goes to end of current line.
       Ctrl + End          Goes to end of document.
       Shift + Home        Highlights from current position to beginning of line.
       Shift + End         Highlights from current position to end of line.
       Ctrl + Left arrow   Moves one word to the left at a time.
       Ctrl + Right arrow Moves one word to the right at a time.
                             Tips and Tricks
As with most all content editing or creating, it is always good advice to save as you go.
If adding content, saving as you go will always be helpful.
                             Tips and Tricks
Links are not limited to text only, but also can be images. To link an image, follow the
same process and procedure as linking text except for choosing the image as opposed
to highlight the text.
                            Tips and Tricks
Searching for checked out assets after completing a Collage session only takes a few
seconds, but is very valuable for the seamless operation of a project. If assets are
checked out, other users will not be able to edit the asset which is checked out.
                            Tips and Tricks
Ensure the Metadata for each asset is accurate before an asset is approved.
             Frequently Asked Questions

Q. My manager is requesting that I change our department Web site,
and I think it is in “Content Management.” How do I get started?

  A. You need to cover a couple of important issues before getting started
     with content contribution to your Web site.
        1. Get the facts:
              1. Find out where your Web site is physically located, and
                 determine its official address.
              2. Determine how the Web site is typically updated:
                     a. maintained through CMS Web site (Content
                        Managed)
                     b. maintained internally by UCit staff
                     c. maintained by UCit through Service Requests
              3. Contact the people involved.
        2. Get Help:
              1. If the Web site is managed within CMS, seek training from
                 those individuals who were originally part of the
                 CMS implementation. Those individuals will have printed
                 manuals and can quickly give you the basics. Check the
                 http://www.uc.edu/web/cms/ for reference materials.
              2. If the Web site is managed internally by your staff, then
                 request instruction on how to update the Web site from
                 those who are responsible for it. It is possible that you will
                 require Web Editing software.
              3. If the Web site is maintained by UCit, contact UCit to get
                 proper instruction for submitting Service Requests for
                 content updates. Details can be found at www.uc.edu/ucit/
        3. Get Access:
              1. The normal procedure for requesting a CMS account or
                 changes to a CMS project is to submit a Service request
                 (http://www.uc.edu/ucit/departments/ServiceRequestForm
                 .aspx ).
              2. Please include your name, your 6+2, and if the person
                  needs approver or contributor permissions, and if their
                  permissions are restricted to particular folders. UCit will
                  create the new CMS account upon receipt of the Service
                  Request.
              3. There is currently not a charge for this request.
         4. Get Trained:
              1. See Training for details




Q How do I request new users or additional programming?


A. Requesting new users can be
accomplished through this process.
Please include Name and 6+2 when
available. Note that requesting
multiple users in a single request will
save time and money.

New features are always being
developed and discovered inside CMS.
If you have new ideas, Web
Communications would love to
discuss them before you submit a
UCit Service Request for
development. Please call T.J.
Iaciofano at 556-5226 for more
details.
                                                example of UCit Custom
Instructions                                Solutions Service Request Form.

      Visit UCit Custom Solutions
Service Request (will load in new window)
             Request Type: Content Management System (CMS)
             Application Name: CMS
             include budget and authorization information
             attach any related documents, if more than 3 are necessary
compress/zip the files and attach as one file
           Description: explain which project this programming should be
added to and a general idea of what you require
     Once the request is processed, UCit will contact you for further details



Q. What does this error message mean?




A. The first time that you log into CMS and open your project, you will
receive this message. CMS creates a file on your hard drive. This is your
workfile location. CMS stores working copies of your assets when you check
them out and uses this workfile location to determine where files should be
checked in from. All you need to do is click the OK button.

Another time that you will receive this message is when you have editted an asset on one PC and
then log into another PC to edit the same asset. The reason for this is that CMS has a different
version on the server than what is on your PC. By clicking the OK button, you are assured that
you are using the CMS server version.
Q. Why am I getting this error message which read contribution




count limit reached?

A. When you try to add a new page_footer or page_nav Document type to a
folder that already has this document type, you will receive this
message. The footer and navigation folders are limited to one asset per
folder and this asset is always named "default".




Q. What should I do if I accidentally delete an asset, file, image,
document, PDF? How do I get it back?

A. Contact the UCit Helpdesk at 513-556-4357. Ask the representative to
restore the asset from Collage’s “Recycling Bin.” This will place the deleted
document exactly where it was originally.




Q. I am unable to create a “new link” in my Collage Project, and I
could do it before. What happened?

A. Contact the UCit Helpdesk at 513-556-4357. Explain the bad link
problem. It’s possible your permissions were adjusted during a software
upgrade and need to be corrected

 Where did my buttons go? Is something is wrong with the
interface?
A. In the upper-right corner of the application, you will see a button called
“refresh.” By hitting that button, the browser will reload the page. If that
doesn't resolve the problem, logout, terminate all instances of the browser
(Internet Explorer) and begin a completely new session of Serena Collage. If
this still does not resolve the problem, please contact UCit Helpdesk, 513-
556-4357.

Q. I tried editing an asset and it stated that it was “locked.” How do
I “unlock” it?

A. When an asset is opened, it becomes locked to the user who opened it.
This is called "check out." This is an indication that some other editor is
working on that document at that time. Contact the user and explain that
you would like to make changes to that asset. They can save their document
and check the document back in to allow access for you.


Q. When you create a new page in CMS, which field becomes the file
name?



When you “create a new page”, there are 2 fields that you should fill in on
the New Document screen. In the Name field, type the name of the file.
This Name field should only contain lower case letters and no spaces. In
the Description field, type in a meaningful description for the file. The
Description field can contain upper and lower case letters and spaces. Since
the Description field is used by the site_map document type, this field must
be filled in and contain a meaningful name for this new page. See the
screen below:
After the new document is created, preview the metadata screen to view the
2 fields that are shown in the above screen.




In the above metadata screen capture, the Name field is the asset name
which is the same as the file name when you create a new document. By
viewing the file after it was created you can verify that the asset name and
the file name are the same as shown on the below screen capture.




You can change the Asset Name by editing the field on the metadata
screen. The Asset Name was changed to tutoring_pgms, as shown in the
below screen capture. The Asset Name is used by CMS. The File Name is the
name that is important. The File Name is used when the site gets deployed
to production and thus is used in the URL for the page. If another site will
link to this page, the File Name is the name that the site will use in their
link.




NOTE: Please contact a CMS Admin if you need a File Name changed since
only a CMS Admin can change the name of a file.

				
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