Terms and Conditions - Luxury Italy Holidays Italy Hotels

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					Terms and Conditions                                                                            4. Insurance
                                                                                                YOU MUST NOT TRAVEL WITHOUT IT.
Holiday Contract - Our contract with you is made when you or your Travel Agent asks             It is a fundamental term of this contract that you are required to have appropriate and
for your holiday booking to be confirmed. All bookings are made on the basis of these           adequate travel insurance for your chosen holiday. Please ask for details of the
core terms, relevant information and the details on your invoice. Please see our website        comprehensive policy we can offer.
or call us for the complete information before you proceed. It is subject to the law where      If you intend to dive, balloon, bungy jump, go jet boating or take part in any other
you live in the United Kingdom – jurisdiction to be agreed for non-residents. Under no          dangerous pastime, make sure that you have the extra cover required. All policies must
circumstances do any of our agents or staff have the authority, expressly or implied, to        include medical treatment and repatriation in the event of an accident or serious illness.
alter or vary these conditions unless authorised to do so in writing by the company. It         If you do not take out cover under our policy, you must advise us of the details of your
should be noted that conditions vary slightly depending on whether you are booking a            own insurance including the name of the insurer and the policy number as soon as
“package” or “other holiday arrangements”.                                                      possible. Our representative abroad has the right to see the policy so that appropriate
                                                                                                advice and assistance can be given. Clients in breach of this condition will be deemed
1. Payment for the holiday                                                                      to have indemnified the company for any consequential loss incurred by the company
To confirm your holiday you will be required to pay the appropriate deposit and any             on their behalf and such costs will be redeemable from them.
other applicable supplements due at the time of booking. Please see, ‘Accommodation
Only’, ‘Credit Card Charge’, ‘Late Bookings’, ‘Tailor-made’ and ‘Weddings’.
Some airfares are booked at especially competitive rates to which the airlines may              5. Your Ticket Conditions
attach severe restrictions. You may be asked to pay for these in full at the time of            You accept when you travel with an air and/or a sea, train or bus carrier that their up to
booking and they may be non-refundable in the event of a cancellation. Details will be          date approved Conditions of Travel apply, some of which may exclude or limit liability.
given at the time of booking. If you book directly with us and choose to pay by credit          These Conditions are often the subject of international agreements between countries,
card, there will be a fee up to 2.5% added to your booking.                                     and copies of the Conditions which apply to your air, sea, train or bus travel are
Where travel is within 10 weeks of the booking date you will need to pay the full cost of       available on request from the Travel Agent where you booked your holiday, or from us.
the holiday at the time of booking, by debit or credit card. Cheques require 5 working          When travel & health documents (passports, visas & inoculation certificates) are
days to clear. Cheques that will not clear at least 10 weeks before departure cannot be         required for your holiday, it is your responsibility to procure them. We cannot be held
accepted. Once payment has been made and cleared we will forward the lead name on               liable in any way for any failure to do so.
your booking, or your Travel Agent, a confirmation invoice detailing your holiday and
showing the total cost and balance due, (excluding any credit card charge), within              6. If You Change Your Booking
approximately 14 days. You should check all the details shown on this invoice very              If you want to change any details of your booking (e.g. transfer to a different holiday
carefully, especially the spelling of your name which must be the same as your                  with us, departure date, airline, airport, change the number of people booked to travel,
passport, and if you have booked through a Travel Agent you should insist that they give        change or cancel an excursion or pre-departure special offer etc), we will do our best to
you a copy of this invoice. You must inform us as quickly as possible if any of the             help. If you or any member of your party are unable to proceed with the holiday, you
details on the invoice are incorrect. The balance due date will also be shown on your           can transfer the booking to a substitute person, providing they are suitable; satisfy all
invoice. Please note that the balance of the holiday must be paid no later than 10 weeks        the conditions applicable to the original booking and are acceptable to us. Both the
before departure. Failure to do this may result in your holiday being cancelled and             person taking and the person leaving the booking will be responsible for paying any
charges made accordingly. We reserve the right to refuse the booking of, or retain any          additional costs arising from the transfer. We charge a minimum Amendment Fee of
person as a client and we shall be under no liability for any extra costs incurred by such      £35 per person plus any non-refundable costs arising from the contract terms of our
a person as a result of our action, but we will refund monies already paid to us.               suppliers. However, if you change your booking within 69 days of departure, the
                                                                                                cancellation charges will apply as shown below in addition to the above Amendment
2. Late Bookings                                                                                Fee. In the case of name changes, the applicable costs and/or cancellation charges will
The full balance of the holiday must be paid at the time of booking by debit or credit          apply as appropriate.
card if the date of departure is in 10 weeks or less. Bookings made within 15 days of           Important Note: Name changes and/or departure changes are not always permitted by
travel (i.e. 14 days or less) incur a £15 per adult/child administration charge and             airlines and most treat name changes as cancellations and charge accordingly. These
tickets will not be sent out by post but will more than likely have to be collected at the      charges will be passed on to you in addition to any other Amendment Fees. Once airline
airport on the day of departure. It is essential that you ascertain whether or not you can      tickets have been issued any changes made to the ticket(s) may result in you having to
obtain relevant visas and inoculations before making your booking.                              pay for the cancelled ticket(s) and purchase a new ticket(s) at full cost.
                                                                                                When the price is dependent on the number of people booked into the accommodation
                                                                                                and it then varies because you wish to change that number of people, the price will be
3. Prices                                                                                       recosted based on the new party size as shown in the price panel. Any increase in price
The holiday price as quoted at the time of booking, at which time your deposit will be          per person payable as a result of a part cancellation is not a Cancellation Charge. A
taken, will be confirmed as definite, subject to surcharges as detailed below.                  separate Cancellation Charge will be levied in respect of bookings cancelled. A new
Prices shown on our website and in our brochure, which make up the inclusive cost               confirmation invoice will be issued as appropriate, on which the Cancellation Charges
quoted on our final invoice, are based on special contract rates. Verbal and website            will be shown.
price quotations will be regarded as provisional until confirmed in writing on your
Confirmation Invoice. In the unlikely event of an administrative error resulting in an
incorrect price being displayed on the website, we reserve the right to correct the price.      7. If You Cancel Your Holiday
Offers are not combinable unless expressly stated and may be withdrawn at any time.             You or any member of your party may cancel your booking, or part of it, once it has
We have no control or jurisdiction over prices that may be charged at the destination for       been confirmed, but the instructions will only be valid if put in writing and signed by the
the same or similar services and can accept no responsibility or liability if these differ      person who made the booking i.e. the lead name on the booking. These written
from those quoted therein.                                                                      instructions should go either to the Travel Agent you booked with, asking them to notify
All prices indicated are for guidance only. The holiday price that we confirm to you in         us immediately, or, if you booked direct, to us. To compensate us for the expense of
writing at the time of booking is the price, including increases or reductions, that you will   processing your booking and for the risk that we may not be able to resell the holiday,
pay. The price of your travel arrangements is subject to surcharges for increases in: (i)       we charge a cancellation fee on the scale shown below. The amount payable (by
transportation costs (e.g. fuel, scheduled airfare and any other airline surcharges which       whoever confirmed the booking) depends on when we receive your written instructions -
we are obliged to pay or collect), (ii) dues, taxes or fees chargeable for services (e.g.       the more notice you give, the less we will charge. If you have to cancel for reasons
landing taxes and embarkation/disembarkation fees); and (iii) the exchange rates                covered by your insurance policy you should be able to recover your cancellation
applied to the particular package. Any benefits derived from decreases in these costs will      charges:
be passed on to you.
In the case of any small variation, an amount equivalent to 2% of the price of your                                                               #Cancellation charge as a % of
travel arrangements, which excludes insurance premiums and any amendment charges,               Time before departure when                        total holiday cost (excluding
will be absorbed or retained. For larger variations this 2% will still be absorbed for          cancellation instruction is                       any insurance premiums and any
increases but not retained from refunds. No price increases will be made within 30 days         received by us                                    amendment fees already paid to us)
of departure.                                                                                        70 days or more                              Loss of deposit
If you have to pay an increase of more than 10% of the price of your travel                          69 - 56 days                                 30% or deposit if greater
arrangements, you may cancel your travel arrangements and receive a full refund of all               55 - 37 days                                 50% or deposit if greater
monies paid, except for any amendment charges. We will consider an appropriate                       36 - 23 days                                 70% or deposit if greater
refund of insurance premiums paid if you can show that you are unable to transfer or                 22 - 12 days                                 90% or deposit if greater
reuse your policy. Should you decide to cancel for this reason, you must exercise your               11 - 0 days                                  100% or deposit if greater
right to do so within 14 days from the issue date printed on your final invoice. Whether        # In certain cases the carrier or hotelier may apply a higher cancellation charge. Please
you cancel or not you will also be entitled, on the terms set out in respect of major           enquire at the time of cancellation. Other holiday arrangements may have higher
changes in section 10, to accept an offer of alternative travel arrangements from us            charges.
subject to availability and compensation if appropriate.
Travel arrangements are not always purchased in local currency and some apparent                8. Changes By Us
changes have no impact on the price of your travel due to contractual and other                 There may be a change to flight timings or a hotel may close; a day-to-day tour, cruise
protection in place.                                                                            or safari itinerary may change because of local circumstances altering the length of time
                                                                                                spent in a town or lodge or even omitting a town or lodge due to local conditions.
                                                                                                Cruise ships/boats may be changed without notice to ones with similar standards of
9. If We Change or Cancel Your Holiday                                                               12. Limitations On Our Liability
It is unlikely that we will have to make any changes to your holiday, but we do plan the             Our liability to you for any loss or damage which you may suffer is limited to twice the
arrangements many months in advance. Sometimes we may have to cancel your                            price of your holiday. This excludes personal injury resulting from the non-performance
holiday or make changes, which we reserve the right to do at any time. Most of these                 or improper performance of the services involved in the holiday, and is subject to the
changes are very minor, but where they are significant/major, we will inform you or                  limitation of liability described below. Health and safety standards applicable to the
your Travel Agent when you book, or, if you have already booked, as soon as is                       services provided by us under this contract should meet the local standards applicable
reasonably possible if there is time before your departure. A major change is one that we            to your holiday destination. However you should be aware that these vary widely across
make to your holiday arrangements before departure, including, but not exclusive to,                 the programme and may well not match those standards we enjoy in the UK. Any
changing your UK departure airport(s) (please note a change between the London                       compensation payable by us shall be limited in accordance with the lowest limit allowed
airports of Gatwick, Heathrow, Stansted, London City and Luton is not classified as a                under applicable International Conventions (Warsaw Convention 1929 as amended,
'major change'), resort area, scheduled time of departure or return by more than twelve              Montreal Convention 1999 as amended, E.C. Reg No. 2027 - 1997, EC Reg No. 889 -
hours, (except as detailed below. see important note*) offering accommodation of an                  2002, EC Reg No. 261 - 2004, EC Reg 2111 - 2005 and EC Reg 1107 - 2006,
officially lower category, or significantly increasing the price of your holiday. Any change         Athens Convention 1974 (For Ships), Berne Convention (For Rail) and Paris Convention
in the airline or the type of aircraft from that stated in the brochure or on your ticket does       (For Accommodation) governing the services, or the amount you can recover from them
not count as a Major Change. You then have the choice of either: A. accepting our offer              under the laws of the UK or the country in which they operate. Transport operators have
of a replacement holiday of a lower category (if available). If the holiday is cheaper then          their own conditions of carriage, which form part of your contract with us. These
we will refund the difference in cost to you, B. accepting our offer of a replacement                conditions, and the provisions of the International Conventions, generally limit the
holiday of equivalent or higher quality (if available) or, C. cancelling your holiday. If you        liability of transport operators. Copies available on request. For other holiday
choose A or B, the least compensation we will pay you is shown on the scale below. If                arrangements, because we are acting as booking agent, we have no liability for any of
you choose C, we will refund you all monies you have paid us plus at least the                       the travel arrangements, and in particular no liability for any illness, personal injury,
compensation shown on the scale below. Please note that it is advisable to leave                     death or loss of any kind.
booking domestic travel arrangements, hotel accommodation, and car parking etc until
final travel documents are received.                                                                 13. Complaints
                                                                                                     If you have a complaint you must tell our Service Representative, local agent, the
Period before scheduled departure                                                                    accommodation management or the airline staff immediately. If we cannot resolve the
within which a major change is                                                                       problem at the resort or during your flight, you must write within 35 days of your return
notified to you or your Travel Agent:                  Compensation per person:                      from holiday to our Customer Relations Department at The Atrium, London Road,
      70 days or more                                  £0                                            Crawley, West Sussex, RH10 9SR or email us at customer.relations@citalia.com. If you
      69 - 37 days                                     £10                                           do not tell us about your complaint, our ability to investigate it could be seriously
      36 - 23 days                                     £20                                           hampered, and we will not deal with it unless there is a valid reason why you didn’t
      22 - 12 days                                     £30                                           inform us. You can, of course, pursue your claim elsewhere. Disputes about your
      11 - 0 days                                      £40                                           holiday that we cannot settle can be referred to arbitration under a special scheme
NB Children 2-11 years of age in respect of whom reduced rates have been charged,                    administered by the Chartered Institute of Arbitrators. The scheme provides a simple and
will receive compensation on a pro-rata basis of the adult rate. Children travelling on free         cheap method of arbitration based on documents alone. It does not apply to claims over
child places are not entitled to any compensation. No compensation will be paid to                   £5,000 per person or £25,000 per booking form. A limit of £1,000 per person applies
infants.                                                                                             to any part of a claim for personal injury or illness. You must apply for arbitration within
* Important Note: Compensation payments do not apply to changes or cancellations                     nine months of your return from holiday, but in special circumstances it may be offered
caused by 3rd party resort developments, changes or cancellations to schedules by                    outside this period. Information regarding complaints may be shared with other tour
airlines, unavoidable technical problems with transport, the number of persons who                   operators.
have booked is less than that required for the package, or any "Force Majeure ".
"Force Majeure" means unusual and unforeseeable circumstances beyond our control,                    14. Disorderly Behaviour
the consequences of which could not have been avoided even if all due care had been                  We reserve the right to terminate without notice the holiday arrangements of any client
exercised. Such circumstances or events include (but are not limited to) war or threat of            whose behaviour is such that it is likely in our opinion to cause distress, damage,
war, riot, civil strife, industrial dispute, closure or congestion of airports or ports, terrorist   danger or annoyance to our customers, employees, agent’s property or a third party.
activity, natural and nuclear disaster, fire, adverse weather conditions and health risks.           Furthermore, if you are prevented from travelling because, in the opinion of a person in
In the unlikely event there are any changes made to other holiday arrangements, we will              authority, you appear to be unfit to travel or cause distress or discomfort to other
try to tell you before you go, although we are not obliged to do so, nor are we obliged to           passengers, then our responsibility for your holiday ceases. No refunds will be given.
compensate you. If your booking for other holiday arrangements are cancelled we will                 We have no control over the behaviour of other people staying in or visiting your holiday
do our utmost to ensure you receive a full and prompt refund of the price of these                   accommodation.
arrangements.                                                                                        Your accommodation is provided solely for the use of passengers shown on the final
                                                                                                     Confirmation Invoice as confirmed by us; subletting, sharing or assignment is
10. Tours, Safari and Excursions                                                                     prohibited. We expressly reserve the right to prevent you from participating in the
Some are dependent on minimum numbers. In the case of insufficient demand we                         excursions we provide, whether pre-booked or purchased in resort, if in the reasonable
reserve the right to consolidate or cancel. In this case, we will offer an equivalent on a           opinion of our staff or those of the excursion provider, you are either unsuited to
different date or an alternative holiday or a full refund. We will not make any such                 undertake the excursion, or if you appear to be under the influence of drugs or alcohol.
changes within 10 weeks of departure. If you make additional arrangements that are not               In these circumstances your sole remedy against us will be to obtain a refund of the cost
included on our confirmation invoice, we are unable to refund any costs incurred by you              of that excursion.
outside of 10 weeks prior to departure. We reserve the right to vary tour
accommodation, itineraries and programmes. Changes to that of a similar standard will                15. Your Financial Security
not be considered a major change.                                                                    The air holidays and flights on our website and in our brochure are protected by ATOL. When
                                                                                                     you buy an ATOL protected air holiday package or flight from us, you will receive a
11. Our Responsibility For Your Holiday                                                              Confirmation Invoice from us (or via our authorised agent through which you booked)
We only accept responsibility for the proper performance of our obligations under this               confirming your arrangements and your protection under our Air Travel Organiser’s Licence
contract. We will perform such obligations with reasonable skill and care. We are not                number 0285. For package holidays which do not include travel by air we have arranged a
responsible for any failure that is:                                                                 bond with Association of British Travel Agents (ABTA), membership number V4068. In the
• Attributable to you or a member of your party;                                                     unlikely event of our insolvency, the CAA or ABTA will ensure that you are not stranded
• Attributable to a third party unconnected with the provision of the services to you, and           abroad and will refund any money you have paid to us for an advance booking. If you buy
is unforeseeable or unavoidable;                                                                     arrangements other than a package holiday, this financial protection does not apply. For
• Attributable to our employees, agents, subcontractors and suppliers and their staff                further information, visit the CAA website at www.atol.org.uk. In respect of holidays sold in
whilst acting outside the scope of their employment.                                                 the Republic of Ireland, pursuit to section 10 (1) of the Package Holidays and Travel Trade
• Due to Force Majeure.                                                                              Act 1995, the nominated agent for services of proceedings is Haye McGrath, 91 Lower
• Due to information, however obtained, from outside sources such as independent                     Baggot Street, Dublin 2. Citalia is a trading name of Specialist Holidays (Travel) Ltd, part of
third party websites                                                                                 the TUI Travel PLC group of companies of TUI Travel House, Crawley Business Quarter,
• Any consequential loss not directly connected to the contract with us.                             Fleming Way, Crawley, West Sussex, RH10 9QL
Personal Injury (unconnected with arrangements made by us). Although we cannot
accept responsibility for clients who by misadventure suffer illness, personal injury or
death during the period of their holiday arising out of an activity which does not form
part of the foreign inclusive holiday or excursions booked through the company, general
assistance will be afforded to clients to a maximum of £5,000 per booking.
Furthermore, in the event either of there being a successful claim for costs against a
third party or there being suitable insurance policy/ies in force, costs actually incurred by
the tour operator shall be recoverable from the clients.
Essential Information                                                                                 (2) We may collect and process your information for the purposes set out in our
                                                                                                      registration with the Office of the Information Commissioner, and disclose the same to
Special Requests                                                                                      our group companies for business purposes and also to companies and our service
If you have any special requests for a facility not advertised by us and for which there is           providers who act as “data processors” on our behalf, or to credit and fraud agencies
no supplementary charge, for example double bed, adjoining rooms, special diets, etc.,                (some of whom are located outside the UK/EEA). These business purposes include
we will convey your request to the hotel or purveyor of services concerned, but only                  administration, providing services (and contacting you where necessary), customer
those special requests confirmed in writing by Citalia or its agents can be guaranteed.               care, service quality, business management and operation, re-
We cannot accept bookings conditional upon the fulfilment of any special request.                     organisation/structuring/sale of our business (or group companies), risk assessment,
                                                                                                      security, fraud and crime prevention/detection, monitoring, research and analysis,
Special Needs                                                                                         marketing, customer purchasing preferences and trends, dispute resolution, credit
We appreciate that clients with special needs have specific requirements that must be                 checking and debt collection.
met to ensure a successful holiday. Please ask for our Special Needs form before                      (3) Information (such as health or religion) may be considered “sensitive personal data”
making your booking in order that we can assess your personal requirements. However,                  under the Data Protection Act 1998. We collect it to cater to your needs or act in your
this may not be available for late bookings. We will do our best to find a holiday to suit            interest, and we are only prepared to accept sensitive personal data on the condition
you, however, we may be unable to meet your particular needs.                                         that we have your positive consent. By booking with us you also agree for your insurers,
                                                                                                      their agents and medical staff to disclose relevant information and sensitive personal
Price Match Guarantee                                                                                 data to us in circumstances where we need to act on your behalf or in the interest of
                     In the unlikely event that you find a more competitive price at the              passengers or in an emergency.
                     time of booking, we will undertake to match the price of our                     If you do not agree to Our Use of Your Information above, we cannot do business with
        rice tee
      p an
       ar            competitor’s holiday. This guarantee is restricted to hotel’s marked             you or accept your booking.
     gu                                                                                               Direct Marketing Material
                     with the price guarantee stamp on our website.
In order to qualify for our price match guarantee all the components of the holiday must              (1) We may from time to time contact you with information on offers of goods and
be identical including the dates, airline, flight times, hotel and room types. We must                services, brochures, new products, forthcoming events or competitions from our holiday
also receive written confirmation of the competitors quote within 24 hours of the                     divisions and our group companies. Our websites will assume you to agree to e-
request. The alternative holiday must be provided by a fully bonded (ATOL & ABTA) Tour                communications when you make a booking.
Operator, bookings made within 8 weeks of departure are excluded from this guarantee.                 (2) You may indicate your preference regarding receiving third party direct marketing
This offer is only valid on new bookings, made on or after the 3rd February 2009.                     material.
Where we are unable to price match for whatever reason, we will offer a full refund on                (3) If do not wish to receive such information or would like to change your preference,
your holiday.                                                                                         please refer to point (2) of “Your Rights” below.
                                                                                                      Your Rights
Rail holidays                                                                                         (1) On completing our Data Subject Access Request form, you are entitled to a copy of
Rail holidays (excluding Venice Simplon-Orient Express) are provisionally booked on                   the information we hold about you (for a £10 fee) and to correct any inaccuracies.
request, and are confirmed 6-8 weeks before departure date. In May and June, when                     (2) You have the right to ask in writing not to receive direct marketing material from us.
rail schedules change, there is an additional delay and reservations may be confirmed                 If available, you can amend your previous preference on our website(s), use our
2-4 weeks before departure. We will endeavour to book the class of travel requested. In               “unsubscribe email” or refer to our literature containing instructions. Once properly
the unlikely event, however, that your preferred class of travel is not available when the            notified by you, we will take steps to stop using your information in this way.
reservation system opens up you will be entitled to the options specified in the                      (3) For a list of our group companies or brands, please send us your request.
paragraph ‘If We Change or Cancel Your Holiday’.                                                      Please write to Specialist Holidays (Travel) Limited, Legal Department, TUI Travel House,
                                                                                                      Crawley Business Quarter, Fleming Way, Crawley, West Sussex RH10 9QL.
Accommodation Only Bookings                                                                           Foreign Controls
Citalia can only accept responsibility for matters directly linked to the contract between            Outside the European Economic Area (EEA), note that controls on data protection in
us. Should it be necessary for us to amend or cancel an accommodation only booking                    such countries may not be as strong as the legal requirements in this country.
we cannot accept liability in respect to any costs you may incur in respect of any other              USE OF TOOLS/"COOKIES" AND LINKS TO OTHER WEBSITES
service or product, including flights, you have purchased independently of Citalia. An                If our contact and dealing with you is via our website(s), we may use HTTP cookies.
Accommodation only booking fee will apply. No payments whatsoever shall be made in                    These cookies allow us to identify your computer but not you personally.
this respect as our contract with you is solely for the provision of accommodation only.              You can set your web browser to refuse cookies. However, you may not be able to enjoy
                                                                                                      all the facilities or book via our website if you do so.
Website and Brochure Accuracy                                                                         We may use information we hold and cookies to identify your individual website
We reserve the right to make changes to the particulars contained on this website and in              behaviour, searches, preferences, facilitate your activities on our website(s) and provide
our brochure before a contract is concluded. We take every precaution to ensure that the              you with services and offers. For example:-
descriptions of each property and facility are as accurate as possible at the time of                 • If you are making a purchase, we may also use cookies to keep track of the
publication. However, circumstances can change after publication. For example, all the                transaction from one web page to another.
facilities in a resort might not be fully functional in early or late season. Sometimes a hotel       • We collect information relating to customer use, trends and patterns and use
may change its meal system from waiter service to buffet service, or back again or the                cookies and software tools to capture, measure and analyse site usage and related
number and type of restaurants may change. A pool may be closed for maintenance, or air               information.
conditioning may only be available at certain times of the day and/or year. We reserve the            • If you also receive our email marketing, we will tailor the information we send you
right to make changes after publication of information. Public holidays and religious festivals       unless you tell us not to. This will enable us to send you more personalised and relevant
may also affect the availability of resort and hotel facilities. The tourist office for your chosen   communications. You will be given the opportunity on every communication to opt-out
destination can provide details of such events, and other information. We will tell you of any        of this personalisation.
significant changes that we know about when you book your holiday. If you book through a              • When you are on our website, we may interact with you and/or provide you with
travel agent, they can check the reservations system or website for any changes in                    personalised information. We do this by using cookies to identify your individual website
conditions. If you have already booked, we will tell you of any significant change in                 behaviour which allows us to provide you with more relevant personalised promotions.
circumstances which would affect your holiday as soon as we can before you leave. We                  When you are online but off our site, to help us deliver advertising effectively and avoid
cannot accept liability for information, however obtained, from outside sources such as               repeating adverts, we employ cookies. These cookies allow us to provide advertising off
independent third party websites.                                                                     site which is more relevant to a user’s interests. The information that we collect and
                                                                                                      share is anonymous and not personally identifiable. It does not contain a user’s name,
Data Protection                                                                                       address, telephone number or email address.
Privacy Policy                                                                                        Our website(s) may use a variety HTTP cookies. To help you understand more about,
Specialist Holidays (Travel) Limited’s Privacy Policy sets out what information we collect,           control and/or delete cookies:
how we collect it, and what we do with it.                                                            (1) Pinsent Masons law firm: www.aboutcookies.org
INFORMATION ABOUT YOU                                                                                 (2) Internet Advertising Bureau: www.youronlinechoices.com/uk
Your Information                                                                                      (3) Adobe:
This refers to a combination of information such as your name, contact details, travel                www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager
preferences and special needs/disabilities/dietary requirements that you supply us or is              07.html
supplied to us, including any information about other persons on your booking (“your                  (4) Google Analytics:
information”). Your information is collected when you request information from us,                    http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html
contact us (and vice versa) or make a booking. You are responsible for ensuring that                  By using our website(s), you consent to our use of cookies as set out above. Our
other members of your party are aware of the content of our Privacy Policy and consent                website(s) may contain links to other sites not controlled by us. It is your responsibility
to your acting on their behalf in all your dealings with us.                                          to check the status of these sites.
We will update your information whenever we can to keep it current, accurate and                      MONITORING
complete.                                                                                             To ensure that we carry out your instructions accurately, improve our service and for
Our Use of Your Information                                                                           security and fraud, we may monitor and/or record: (1) telephone calls; (2) activities
(1) For the purpose of providing you with our services, including your flight, holiday or             using CCTV in and around our premises; and (3) transactions and activities at all points
insurance, etc., we may disclose and process your information outside the UK/EEA. In                  of contact. All recordings are and shall remain our sole property.
order for you to travel abroad, it may be mandatory (as required by government                        SECURITY STATEMENT
authorities at the point(s) of departure and/or destination) to disclose and process your             We have taken all reasonable steps and have in place appropriate security measures to
information for immigration, border control, security and anti-terrorism purposes, or any             protect your information.
other purposes which they determine appropriate. These requirements may differ                        CHANGES TO THIS POLICY
depending on your destination and you are advised to check. Even if not mandatory, we                 Any changes to this Policy will be either posted on our website, brochure and/or made
may exercise our discretion to assist where appropriate.                                              available on request.
What Is Included In Your Holiday Price                                                         Hotel Categories
We know that each of our clients has different requirements of their holiday, so we offer      As a tour operator we are obliged by law to print the official category awarded to the
a fully flexible approach to building and pricing each holiday, using separate                 properties featured in our programme. The official star ratings are awarded by the Italian
components of accommodation, flights, transfers and optional extras (such as                   National Tourist office in each region. They may not be comparable to UK ratings and
excursions). However, in order to give some guidance to the holiday price for the most         the quality of hotels within the same category can vary immensely. The awards are
popular itineraries, the price panels throughout this brochure display guide prices based      based on certain facilities or services being available. They do not, however, take into
on specific holiday durations, room types, board basis, flights and overseas transfers or      account the size of the bedrooms or public rooms nor the décor.
car hire (as specified). We will make your arrangements to your exact requirements and
quote / confirm your price (which may differ from the guide price, depending on your           Agriturismo/Country House/Historic Residence
inclusions). Your confirmation / invoice will specify exactly what is included in your         Some properties in this brochure have been described as Agriturismo/Country
arrangements.                                                                                  House/Historic Residence and may have no star rating. These terms are often used for
NB our arrangements always include: airport / port taxes, hotel service charges,               country houses, farms or historical preserved buildings which are often family run.
handling fees and VAT and our Concierge Service where a representative or agent in Italy
is available by telephone for help and advice (excludes certain destinations - see             Accommodation
below).                                                                                        Bedroom facilities: Descriptions apply to twin rooms in hotels and facilities may vary
                                                                                               for other room types. All rooms contracted by Citalia have private wc, bath and/or
What Is Not Included In Your Holiday Price                                                     shower. In some Italian hotels a shower facility is provided in the bathroom, but without
• Surcharges as mentioned in the Core Terms and Conditions “Prices”.                           cubicle or curtains. This sometimes means the water drains through the hole in the
• Holiday insurance which is compulsory.                                                       bathroom floor rather than through the drain in the shower cubicle. In some cases when
• Accommodation for guests not named on your invoice.                                          a room is described as having a terrace, this may be an area shared by more than one
• All items of personal expenditure and all items not specifically indicated as being          room. Where we state a ‘French’ or ‘small’ balcony, there may only be enough room to
included. NB our liability starts and ends at the UK airport, station or port of your          stand. It is not normal practice in Italy to have tea and coffee making facilities in the
departure and arrival (excluding any arrangement that Citalia have not booked on your          room. Certain electric items cannot be used in hotel rooms, such as water heating
behalf).                                                                                       elements, kettles, irons, etc except those provided by the hotel. Minibars may not
• Consequential loss not directly linked to the pre-paid contract.                             necessarily be stocked.
• Porterage.                                                                                   Bedroom photography: The photographs do not necessarily depict the room type that
• Transfers between Gare du Nord and Paris Bercy stations in Paris or between stations         will be allocated to you, which may vary in size, décor and style from that shown.
and hotels in Paris.                                                                           Hotel views: When a room is described as having a sea view, this means that such a
• Car Parking                                                                                  view may be obtained from it. It does not imply that the room faces the sea and
• Optional excursions                                                                          frequently only a side sea view may be obtained from the window or balcony. Where
• Charges made by hotels for sun-beds, tennis courts and any other activity or                 sea views are described as ‘front’ sea view this means the view from the bedroom
equipment.                                                                                     window faces the sea. Where rooms have a sea view for which no supplement is
• Refundable deposit for villas, apartments and car hire (where necessary).                    charged, the nature of the views may vary from room to room. This also applies to other
• Air-conditioning (where payable).                                                            specific views, for example ‘lake view’ or ‘city view’.
• Any charges levied for an infant’s cot or food.                                              Single rooms: Despite the supplement payable for single accommodation, it should be
• The services of an overseas representative or agent for the following: Bologna, Milan,       noted that the size, standard and location of such rooms are sometimes inferior to those
Capri, Ischia, Naples and fly drive holidays in Tuscany, Liguria and Sicily. In winter (Nov-   of other types of rooms, and may not have all the amenities we have described as being
Mar inclusive) there is a representative only in Rome, Florence, Venice & Sorrento. The        available in a twin room.
services of a concierge will not apply to the following destinations: Basilicata &             Double rooms: In Italy it is normal practice to link two single beds together to use as a
Ladispoli.                                                                                     double bed.
• Any local charges, which may change without notice.                                          Triple rooms: When 3 people share a room this is usually on the basis of adding an
                                                                                               extra bed, (which may be a fold up bed), to a normal twin room and may be rather
Prices                                                                                         cramped.
The basic price of your holiday, when sharing, is determined by the actual dates of your       Suites: Unless otherwise stated, a Junior Suite typically consists of one room. Suites are
stay, your choice of travel eg air/rail and your accommodation. There may also be              two rooms one of which is a bedroom (unless otherwise stated) with a separate seating
supplements (eg for single room, balcony, sea view, full board etc). All supplements           area.
unless otherwise stated are expressed in £’s and are per person per night. Please note
that these supplements only apply to facilities booked and confirmed in the UK. Any            Orient Express: Your cabin will have a washbasin, and toilet facilities are located in the
facility not confirmed nor prepaid for in the UK but provided locally, at your request, must   corridor.
be paid for at the hotel’s rates and Citalia cannot accept any liability for this.             Hotel Check-In Times
                                                                                               The accepted practise for most hotels is that check-in is not normally before 3.00pm.
Credit Card Payment                                                                            You will require a credit card to check-in and a deposit may be taken from the card for
We can only accept card payments from passengers travelling on the booking.                    the duration of your stay. Facilities are usually available to freshen up and hotel facilities
                                                                                               may be used until your room is ready.
In-flight Catering and Baggage Allowance                                                       On the day of departure, you will usually be requested to vacate your room by 10.00am
An increasing number of airlines are choosing not to offer a complimentary meal in-flight      and most hotels will look after your luggage and provide a day room if your flight is not
and there may be a charge for in-flight refreshments. Baggage allowance varies                 until the evening. You may have to pay a supplement if you wish to retain your room
between airlines, please ask us for up-to-date information.                                    until the evening. Your Confirmation Invoice will confirm the number of nights reserved
                                                                                               for you.
Flight Seats
We cannot guarantee you will be seated together. Some airlines offer a ‘Sitting together’      Hotel Meals
supplement. ‘Sitting together’ may mean across the aisle or one behind the other. Some         Breakfast may be ‘continental’ where extras such as eggs, bacon and fruit juice may be
airlines offer a supplement for a priority boarding service. Charges remain valid even if      available for an additional charge.
this service is not available at your chosen airport. Online check-in is not always            Please note that in peak season you may be asked to share a table and to select your
available and is dependent on the type of flight booked and the operational requirements       choice of evening meal at breakfast.
of the airline concerned.                                                                      Half board, Full board and All Inclusive is often based on a set menu, buffet or meal
Actual flight numbers are not known at the time of publication. We reserve the right to        voucher system. At some hotels, where an à la carte menu is also available, guests
substitute alternative carriers and/or aircraft types if necessary. Airline schedules may      who have paid for half / full board may have the opportunity to dine à la carte receiving
vary, sometimes ar short notice, and an unexpected change of aircraft may be                   a credit for the half board meal. Any amount that exceeds the credit is payable locally.
necessary. Compensation is not payable for such changes.                                       Because flight, train and transfer times can vary, it is sometimes impossible for
Due to airline policy most flights will be non-smoking and some may not serve alcohol.         customers to enjoy a complete number of days’ half or full board meals at the hotel.
We strongly recommend that you purchase flexible tickets if you are making independent         Whenever vegetarian meals are requested, this request will be passed on, however, we
arrangements to meet ongoing flights, as we will not refund unused tickets purchased           cannot guarantee their provision by hotels or airlines. Under Italian Law smoking is
independantly when scheduled flight times change. Delays, for whatever reason, are the         prohibited in all public places but dedicated smoking sections are available in certain
responsibility of the airline and subject to their conditions of contract. Where a delay       hotels.
results in lost holiday time, no refunds are given for unused accommodation and meals.
Similarly airlines, do not always offer compensation for flight delays and will not alter      Villas & Apartments
your homeward flight to account for any lost holiday resulting from outbound flight            Cleaning: Normal end of stay cleaning is included but a supplement will be charged if
delays.                                                                                        the kitchen area and equipment are not left clean for the next guests.
We cannot accept any loss arising out of a) missed connections; or b) cancellation or          Kitchen facilities: Where provided, these will normally consist of a minimum of 2 gas
change of flights unless they are part of the package booked by us. If you miss your           rings or electric hotplates, a refrigerator, cooking utensils, crockery and cutlery.
outbound flight please notify your airline as soon as possible in order that your              Gas, water and electricity: Included.
homeward flight is not affected. On-line check-in is not always available and is               Linen: Excepting beach/poolside towels, is provided.
dependant on the type of flight booked and meals may not automatically be included.            Heating: Where heating is available but not included it will be charged locally.
                                                                                               Please note however, that the provision of central heating is subject to compliance with
Carriage of Prohibited Items                                                                   the fuel saving requirements current in Italy which normally limits heating to Apr and
There are strict rules about bringing prohibited food items, such as animal products,          Oct.
back into the EU even if they are meant for personal use. Useful information can be            Check-in times: Villas/apartments are not normally ready for guests until 4.00 pm and
found at www.hmrc.gov.uk and www.direct.gov.uk/dontbringmeback. A number of                    check-out must be by 10.00 am on the day of departure.
items are prohibited in hold luggage, such as explosives and flammable products, so            Breakage deposits: Where our villa/apartment owners require a breakage deposit
you must not travel with these products. To see the list of items and some useful              against possible loss or damage, the deposit requirement details are normally shown in
information about hold luggage and hand luggage prohibited items, go to                        the description or will be advised on your itinerary.
www.direct.gov.uk or contact your airline.
Deposits for:                                                                                    Cots
(i) Villas: On arrival at the villa your credit card details will be taken by our concierge or   Cots are not available in some hotels and villas. Please check availability with our
the villa owner/manager in lieu of a cash deposit. During the final cleaning any                 reservations staff. Hoteliers normally charge for the use of a cot and service and the
breakages/damage discovered will be reported to Citalia, who will contact you on your            cost must be paid locally.
return to confirm the charges to be debited to your credit card.
(ii) Apartments: Deposit payments are payable on arrival to our concierge or to the              Expectant Mothers
owner or the manager and payments may be made by Eurocheque, traveller’s cheque                  Airline regulations vary and some refuse permission to fly to women who will be 28
or cash. Deposits are returned on departure subject to deductions for any damages                weeks (or more) pregnant on the date of their return journey. Please check with the
incurred.                                                                                        airline if in doubt.
Occupancy: Only those guests whose names appear on the Citalia confirmation invoice
& accommodation voucher may occupy the apartments or villas. Any unauthorised                    Transfers and Distances
guests will be charged locally.                                                                  Any given distances and transfer times are approximate and are based on normal
                                                                                                 weather and traffic conditions and an average state of health/agility.
Accommodation only bookings: Guests buying accommodation only will be responsible
for any costs incurred due to late arrival at the accommodation. Key collection is               Transfers
normally available until 20.00hrs. Late arrivals who cannot collect keys until the               Transfers can be arranged on request and are not included unless specifically stated on
following day will be liable for any costs incurred in alternative overnight                     your confirmation invoice. They will not be private transfers unless it is stated on your
accommodation. Citalia therefore, cannot accept any liability for any loss or additional         invoice. Private transfer means sole use of the vehicle, which may be a car or mini-bus.
expense and no refunds will be made.
Air Conditioning & Heating in Hotels                                                             It is not always possible for a coach or minibus to pick up/drop off guests at the door of
The period in the season and times of day when these operate are at the discretion of            the hotel. Where there are traffic restrictions or the road is too steep or narrow our resort
the management.                                                                                  staff will arrange the most convenient setting down point. This can apply in towns and
                                                                                                 cities and it is particularly common in Venice where transfers (if booked as an optional
Swimming Pools                                                                                   extra) are by water taxi boat and access to landing stages can be dependant on the
If a pool is expected to be out of use for a considerable period, we will endeavour to           tide. Please note that porters are rarely available in Venice, therefore bags with wheels
inform you as soon as reasonably possible.The normal period of use for outdoor pools             can be useful.
is May-Sep. Italian law requires the use of a swimming cap in pools and may be
enforced at certain hotels.                                                                      Resort Development
                                                                                                 From time to time, building work or local improvements, such as beach dredging or
Pool and Beach Charges & Facilities                                                              roadwork, and its associated noise is unavoidable in a resort. We have no control over such
The period of use is subject to the discretion of the management. Charges are payable            works arising from a resort’s growth in popularity and we are unable to anticipate the speed
locally for any additional facilities including sunbeds. Most hotels do not provide towels       or the extent to which such development may occur. If we learn of specific developments at
for use on the beach or at the pool.                                                             or close to your accommodation, which are likely to significantly affect the enjoyment of
                                                                                                 your holiday, then we will do our best to contact you before departure. We will discuss the
Private Beaches In Italy                                                                         details and any options available to you at that time, but cannot offer compensation if
There may be a charge to use the facilities unless we state in the description that beach        changes are made due to third parties.
charges are included. Please note that the beach may not be for the exclusive use of
hotel guests.                                                                                    Noise
                                                                                                 In cities you may be able to hear street/traffic noise in your room. The resort and hotel
Special Offers                                                                                   descriptions will help you identify those which are stated to be in quiet locations and
Where an offer includes one or two free nights’ accommodation this will be on the board          those which may not be (eg. hotels in or close to town centres, or near to main roads or
basis included in the basic holiday price. If you choose to upgrade your board basis you         railways lines).
will be required to pay the board supplement even on the nights when the
accommodation is free. The first/second nights of the stay will be considered the free           Local Holidays
nights. Some hotels offer wine, sparkling wine, fruit or flowers, room upgrades or other         During local and national holidays, certain facilities and museums may not be available
gifts and these must be claimed in resort as we cannot refund against non provision of           and therefore sightseeing tours and shopping may be limited and transport may be
these offers. You are required to indicate your eligibility for the offers at the time of        affected. Please check with the Italian State Tourist Office (1 Princes St, London, W1B
booking your holiday and you should supply a copy of the relevant document.                      2AY. Tel: (020) 7408 1254) for details. Please note many galleries and state museums
Percentage discounts shown against a hotel (e.g. 10% early booking discount) apply to            are closed on Mondays.
that specific accommodation.
The discount excludes flights, taxes transfers, fuel surcharges, opera and event tickets,        Force Majeure
credit card fees, administration fees, some excursions and any other accommodation on            Force Majeure incidents may occur during your holiday, either in the resort or country you
the booking (unless this shows its own discount).                                                are in, or elsewhere but affecting your onward or homeward journey. If you are requested to
                                                                                                 return home early or move hotels for your safety, or whilst your inbound / onward flight is
Car Parking & Garaging Arrangements                                                              rescheduled, we will not pay compensation for downgrades or facility changes and cannot
There are often car parking restrictions in towns and cities and parking arrangements            refund unused components. If you choose not to change hotels during such delays, we will
can be expensive. Where a hotel description indicates that a garage is available charges         be unable to consider a refund of additional costs you incur. If you choose to make your
normally apply and are payable locally.                                                          own way home and not accept or wait for your confirmed carrier to offer the rescheduled
                                                                                                 journey, we are unable to consider a refund of any accommodation, welfare or transport
Extra local charges                                                                              costs you incur, and cannot guarantee a refund of your unused costs.
Some facilities, unless otherwise stated as included, may have extra local charges.
These might include water sports (such as sunfish & dinghy sailing, kayaks and                   Opera Tickets and Pre-booked Venue tickets
windsurfing), scuba-diving, games and sports (including table tennis) and sport                  Opera and concert tickets can usually be reserved for you in advance and we can
equipment, pool tables, minigolf, golf, tennis, squash, gym equipment, saunas and                normally confirm tickets within a week or two. There may, however, be exceptions and
steam baths, beauty treatments, massage, safety deposit boxes, minibars, bottled                 we will confirm tickets as soon as possible. If tickets are booked on a client’s behalf, an
water, satellite and pay TV, entry to discos and nightclubs, porterage, charges for              administration charge will apply and in some instances a pre booking fee is levied by
infants’ cots and food, laundry and hotel minibuses.                                             the theatre. The price you pay will therefore be more than the face value shown on your
                                                                                                 tickets. Cancellation charges at 100% will apply once the tickets are confirmed, even if
Television                                                                                       they have not been issued. Travel Agents, please note that no commission is payable for
We cannot guarantee that channels will be available in English.                                  our booking service. Programmes are subject to change (up to day of performance
                                                                                                 without refunds being due). Also see Local holidays.
Hotel Lifts
Where a hotel has a lift there may still be some steps to negotiate in or outside the hotel.     Your Right to Holiday Health Care in Europe
                                                                                                 At the time of going to press there were no particular health requirements for British
Children’s Reductions                                                                            Citizens going to Italy. If you are a UK resident you are entitled to free, or reduced cost,
Some hotels offer reductions for children aged 16 and under (on date of return), and             state provided healthcare when visiting Italy. The UK has recently adopted the European
these will be reflected in your holiday price.                                                   Health Insurance Card (EHIC). The card and the booklet “Health Advice for Travellers”
                                                                                                 can be obtained from the Post Office. Forms are also available to download from the
Children Under Two                                                                               Department of Health’s website: www.dh.gov.uk/travellers.
Children under two years old on the date of return travel, pay from £30 provided that no         The card must be in-date and is not a substitute for travel insurance as it only pays for
aircraft, rail seat or sleeper is occupied. It may be possible to book a seat for your child     some emergency medical cover and doesn’t cover repatriation home.
under 2 years only and bring your own infant car seat to use on the aircraft. The Civil
Aviation Authority allows passengers travelling on British registered airlines with a child      Passports & Visas
aged between 6 months and 2 years to either carry the infant on their lap, for our               British Citizens must be in possession of a valid 10-year passport. If you are 16 or over
normal charge or pay for a seat (prices on application) and bring their own infant car           and haven’t yet got a passport, our recommendation is that you should apply for one at
seat. In this case, you must advise our reservations staff and obtain further information        least 6 weeks before your holiday. The UK Passport Service has to confirm your identity
prior to confirming your booking. Only CAA approved seats are allowed on the aircraft            before issuing your first passport and from October 2006 will ask you to attend an
and it is essential to check in early and bring the operating instructions. Should the CAA       interview in order to do this. Everybody, including children and new born babies (who
make the above option mandatory, we reserve the right to charge the appropriate extra            were not on a valid passport before 5th October 1998) must have their own individual
seat price for all infants affected. No food or baggage allowance is provided for children       passport to travel abroad. Children under 16 years who were included on an adults
under two years old. If this is unacceptable, you will be entitled to cancel with a full         passport may not travel unless accompanied by that adult. Written authorisation from
refund of all monies paid. Citalia cannot accept any liability should the airline                the other parent may be required if a child is travelling with one parent only.
subsequently refuse the use of a car seat.
If you are not a British Citizen, you should check visa regulations with the Italian                Advance payments: If a passenger is killed or injured, the air carrier must make an
Consulate by phoning 020 7235 9371 or on their website at www.embitaly.org.uk and                   advance payment, to cover immediate economic needs, within 15 days from the
any other consulates if you are travelling through other countries by road, rail or cruise.         identification of the person entitled to compensation. In the event of death, this advance
At the time of going to print British Citizens do not require a visa to visit Italy. Passports      payment shall not be less than 16,000 SDRs (approximately £13,000).
and visa requirements may change so you should check the up-to-date position in good
time for departure and ensure you allow enough time to obtain a visa if required. We                Passenger delays: In case of passenger delay, the air carrier is liable for damage unless
cannot accept liability, or consider refunds for clients who cannot travel because of               it took all reasonable measures to avoid the damage or it was impossible to take such
insufficient or incorrect documentation. If you are refused check-in or entry to your               measures. The liability for passenger delay is limited to 4,150 SDRs (approximately
destination because you do not have the appropriate documentation, we cannot guarantee a            £3,300).
refund of unused components and will not refund any additional costs incurred. Should we
incur additional costs, these will be recovered from you.                                           Baggage delays: In case of baggage delay, the air carrier is liable for damage unless it
                                                                                                    took all reasonable measures to avoid the damage or it was impossible to take such
Advance Passenger Information (APIS)                                                                measures. The liability for baggage delay is limited to 1,000 SDRs (approximately
Passenger information is required in advance by a number of countries and airlines. It is           £800).
your responsibility to provide this information to us or the airline as instructed. Failure to do
so may result in you being denied boarding or refused entry to your destination. You will be        Destruction, loss or damage to baggage: The air carrier is liable for destruction, loss or
liable for any additional costs incurred.                                                           damage to baggage up to 1,000 SDRs (approximately £800) In the case of checked
                                                                                                    baggage, it is liable even if not at fault, unless the baggage was defective. In the case of
Emergency Contact Details (ECD)                                                                     unchecked baggage, the carrier is liable only if at fault.
ECD may be required by us or the airline. It is your responsibility to provide this information
if required.                                                                                        Higher limits for baggage: A passenger can benefit from a higher liability limit by
Your APIS and ECD data will be handled as described in our Data Protection Policy.                  making a special declaration at the latest at check-in and by paying a supplementary
Machine Readable Passports                                                                          Complaints on baggage: If the baggage is damaged, delayed, lost or destroyed, the
An increasing number of countries require Machine Readable Passports. Please check with             passenger must write and complain to the air carrier as soon as possible. In the case of
the relevant embassy or consulate for up-to-date information.                                       damage to checked baggage, the passenger must write and complain within seven
                                                                                                    days, and in the case of delay within 21 days, in both cases from the date on which the
No Smoking Policy                                                                                   baggage was placed at the passenger's disposal.
Since 10 January 2005 a no smoking policy has been introduced throughout Italy and
applies to all public places including nightclubs, bars, cafés, shops, museums etc and              Liability of contracting and actual carriers: If the air carrier actually performing the
includes public areas of hotels. Smoking is only permitted in private homes, hotel rooms            flight is not the same as the contracting air carrier, the passenger has the right to
(at hotel’s discretion), in the open air or designated specially adapted rooms (which are           address a complaint or to make a claim for damages against either. If the name or code
few). A fine is imposed on anyone who flouts this law and the police are vigilant.                  of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Exchange Rates                                                                                      Time limit for action: Any action in court to claim damages must be brought within two
The prices shown on this website were calculated on the basis of known costs as per the             years from the date of arrival of the aircraft, or from the date on which the aircraft ought
Financial Times on 1st March 2011 using a forward exchange rate of: Euro 1.1793;                    to have arrived.
US Dollar 1.6309
                                                                                                    Basis for the information: The basis for the rules described above is the Montreal
Car Hire                                                                                            Convention of 28 May 1999, which is implemented in the Community by Regulation
                   Great Quality Car Hire from only £25* per day. Having a car at                   (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national
                   your disposal gives you the freedom to explore Italy and go                      legislation of the Member States. *SDR (Special Drawing Rights) is a unit of account
                   wherever you please.                                                             created by the International Monetary Fund in 1969, based on a basket of the world's
*Based on group B. Other groups available.                                                          leading currencies, principally US Dollars, Euros, Japanese Yen and Sterling.

Citalia is proud to offer you the highly respected services of HERTZ car rentals. We have           Excursions
negotiated exceptionally low rates which include a second driver at no additional charge            Please note that we do our best to maintain prices of excursions at the same level as is
and only apply to bookings made in the UK. Minimum car hire is 2 days. Please ask our               payable locally. However, on occasion the pre-bookable price may be slightly higher
Travel Centre staff for details. Cars must be booked at least 24 hours in advance.                  than that paid locally overseas due to exchange rate fluctuations and in order for us to
For car hire upgrades and further information please call us on 0844 415 1998*.                     secure places on some of the more popular trips. Please note that for any adhoc tickets
                                                                                                    such as operas, sporting and theatre tickets, an administration fee of £25 plus agency
Please note: In certain areas parking can be difficult and some hotels do not have their            charges is added to the price of your ticket for this service. In some cases it is
own parking facilities. Please ask for details at the time of booking.                              necessary to ask you to pay in full at the time of booking for your tickets in order to
                                                                                                    secure them. In the case of the cancellation of either your holiday booking or event
Car Included Holidays                                                                               booking, any monies paid for prepaid tickets will not be refunded.
Where we have given a guide price including car hire, the price is based on 2 or 3
passengers in a Group B, 4 or 5 passengers in a Group D and 6 passengers in a                       Know Before You Go
minibus or 2 group B cars and 7 - 10 passengers in 2 group D vehicles or a minibus.                 As a partner in the Know Before You Go campaign, we are
Please note that no account is taken of infants, nor the amount of luggage you wish to              working with the Foreign and Commonwealth Office to do all
carry when allocating cars according to party size, so you may need to upgrade to a                 that we can to help British Travellers stay safe overseas.
larger car.                                                                                         Make the most of your trip abroad, get proper insurance and check out the Foreign and
                                                                                                    Commonwealth Office website at www.fco.gov.uk to find out in a flash how best to
Price Includes                                                                                      avoid trouble. Packed with essential travel advice and tips, the website offers a wealth
• Unlimited mileage • Collision Damage Waiver • Personal Accident Insurance • Airport               of country specific information.
surcharges • Theft protection • (not waiver, see below) • Local taxes and VAT (at 20%)
• 24 hour breakdown service • Additional driver charge                                              Safety First - Your Health and Safety
                                                                                                    Personal Security: The need to think about your own personal security in any
Not Included                                                                                        destination is a fact of life, just as at home. It is advisable to identify if there are any
• Deposit (you will be required to leave an imprint of a credit card on                             areas which it is best to avoid, particularly at night. The use of safety deposit facilities at
pick-up)• Garaging, parking, petrol and traffic fines • Baby/child seat                             hotels is essential as this will allow you to carry only the minimum necessary jewellery,
• Delivery/collection charges if car is delivered to or collected from your hotel • One-            cash and other valuables. Cities are particularly busy in comparison to other types of
way drop off charges • Non waivable excess on Theft protection and Collision Damage                 holiday destination and it is therefore advisable to be discreet and keep wallets, purses,
Waiver of approx 700 Euros. Additional insurance to eliminate these excesses can be                 expensive camera equipment etc. out of sight.
purchased locally • Supplement for drivers aged 25 years and under (payable locally).
                                                                                                    First for Balcony Safety: Balcony safety is an issue for adults as well as children. Many
Car Hire Terms & Conditions                                                                         hotels, especially in cities, are prohibited from changing their exteriors because of local
Cars returned more than 29 minutes later than the time collected incur a days extra                 legislation and cannot therefore alter the structure of room balconies, balustrades or
rental at local rates. Drivers must be minimum age of 23 years and have held a licence              windows to meet UK Building regulations recommended 1.1m. For this reason, we
for at least one year. The maximum age for drivers is 70 years. If travelling with a new            would urge you to take extra care when enjoying the views and particular care in
card licence you will need to bring both the card and paper copy with you. You will need            supervising children.
your licence and passport for identification purposes when taking possession of the car.
Please note cars must be returned to the place specified by the car rental company                  First for Pool Safety: Pool safety is not just an issue for beach holidays, especially as
otherwise parking charges will be charged to your credit card or deducted from your                 few city hotel pools are supervised or have a life guard in attendance. Therefore,
deposit. Please note that if a car in the group you require is not available, the car rental        children and non-swimmers must always be supervised by an adult and no one should
company reserves the right to supply a higher group vehicle at no extra charge.                     swim shortly after taking food or drink. Pools in city hotels are usually smaller than
                                                                                                    those at beach hotels making diving more hazardous.
Air Carrier Liability
This information notice summarises the liability rules applied by Community air carriers
as required by Community legislation and the Montreal Convention.
Compensation in the case of death or injury: There are no financial limits to the liability
for passenger injury or death. For damages up to 100,000 SDRs* (approximately
£80,000) the air carrier cannot contest claims for compensation. Above that amount,
the air carrier can defend itself against a claim by proving that it was not negligent or
otherwise at fault.

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