Leadership Roundtable Information Technology Agenda 1 DTS Strategy 5 eGovernment 2 The Organization 6 Application Suite 3 Recognition

							Leadership Roundtable
Information Technology
                                       Agenda



1. DTS Strategy       5. eGovernment

2. The Organization   6. Application Suite

3. Recognition        7. Project Methodology

4. I.T. Roles         8. Technical Info



                                               2
                                The County Executive

DTS implements technologies that support the Mission of the County Executive:




                                                                            3
                           DTS Strategy


Mission:
MCG is a fully integrated Enterprise in
which all County Government Departments
and Offices have the ability to reliably
access information in a secure
environment to perform government
services and functions essential to its
citizens.


                                           4
                                 DTS Strategy


Vision:
Montgomery County will utilize IT to:
 Enable our employees to provide quality
  services to our citizens and businesses,
 Deliver information and services to community
  residents, and
 Increase the productivity of government and
  citizens.



                                                  5
                             DTS Strategy

Guiding Principles:
 DTS plays a major role within the MCG
 community. DTS interfaces in many ways
 with virtually all departments and offices.
 In this critical position, DTS establishes
 high standards for leadership and best
 business practices in the information
 technology arena. The business conduct
 of all DTS personnel centers around our
 commitment and accountability to our
 customers.
                                               6
                                DTS Organizational Structure


                                       CIO

  Cable Office         Mgmt. Svces            ITPCC    Staff Support       CISO


The department has 174 employees
with an FY08/09 operating budget of    CTO            Contract & Negotiations
approx. $50M for various telecom,
infrastructure, development projects
and services.




                     ESOD              EASD       ETSD            EPMD

                                                                                7
                       DTS Organization Officers


 Chief Information Officer [CIO], E. Steven Emanuel
    Chief Technology Officer [CTO], Mike Knuppel
    Chief Information Security Officer [CISO], Vacant
    Enterprise Applications & Solutions Division [EASD], Ivan Galic

    Enterprise Systems & Operations Division [ESOD], Dieter Klinger

    Enterprise Telecommunication Services Division [ETSD], Max Stuckey

    Enterprise Project Management Division [EPMD], Acting

    Cable Communications Administrator, Vacant
                                                                       8
                                              DTS Divisions

Enterprise Systems and Operations   Enterprise Applications and Solutions
Division (ESOD)                     Division (EASD)

Server Support                     Client Computers
Core Systems                       Help Desk Services
Public Safety Data Systems         Applications Development & Integration
Operations Management              System Services
Data Center Operations             Geographic Information Services


Enterprise Telecommunications       Enterprise Project Management Division
Services Division (ETSD)            (EPMD)

Technical Services                 Project Requirements & Management
Business Services                  Team
PBX Telephone Services             Project Management Office
Radio Communications Services      Planning Office
Network Services

                                                                              9
                     Office of Cable &
                Communication Services

 Administers the County’s cable and
  telecom franchise agreements
 Resolves customer complaints
 Monitors quality of service
 Telecommunications Towers
 CCM
 PEG Network

                                       10
                            Awards & Recognitions

 DTS received the following 2007/2006 Awards:
     Digital Counties Survey, 2007 National Will [CDG]
     Open Source Web Application Monitor-HEARTBEAT, [NaCo]
     Serving Up GIS Data for Emergency Managers, [NaCo]
     Targeting Programs & Enhancing Revenues with the Help of GIS,
      [NaCo]
     Commercial Wireless Integration, [NaCo]
     Top County Websites, Grade A+ [Computerworld/NPRC]
     Peer Leadership & Professional Development in Information Security,
      [IANETSEC]
     Technology Leadership, [PTI]
     Desktop Modernization, Honorable Mention [PTI]
     Public Safety Communications System and Commercial Wireless
      Integration, Honorable Mention [PTI]


                                                                      11
                                  Awards - Cable Office

The Cable Office received the following 2007/2006 Awards:
   NATOA Government Programming Awards- 2007
      “Performance Moves” First Place – Performing Arts Category
   Maryland Chapter of the American Planning Association – 2007
   Marcom Awards – Honoring Excellence in Marketing Communications
   – 2007
      “The Parks Show” – Gold Winner
      “Montgomery Plans”
   International AVA Awards – 2007
      “Did You Know #16 – WSSC” Category of TV/Prog/Govt. Access – Gold
      “Montgomery Plans #5 – Building Great Communities” Category of
      TV/Programs/Government Access – Honorable Mention



                                                                     12
                      County IT Support


 DTS is responsible for Infrastructure
  and Enterprise Systems
 DTS interfaces with IT Teams across
  County departments
 DTS Workgroups enable teamwork and
  inter-departmental collaboration




                                          13
                          What’s eGovernment?

Definition (Wikipedia)
    eGovernment - Electronic Government (also known as
    “eGov”, digital government or online government) refers to
    government’s use of information and communication technology
    (ICT) to exchange information and services with citizens,
    businesses, and other arms of government.
    eGov Models:
    ▪ Government-to-Citizen/Customer (G2C)
    ▪ Government-to-Business (G2B)
    ▪ Government-to-Government (G2G)

    DTS enables the County Government to utilize Information and
    Telecommunication technologies to provide efficient, convenient,
    and accessible services to County residents.
                                                                   14
                                       eGov@Work!


 An opportunity to improve the
  delivery of services
 “Faster, better, cheaper”
 Internet and telecommunication
  technologies, i.e., Web, IVR, etc.
 DTS assists front-line Departments and Agencies
  with “eGovernment” initiatives



                                                    15
                                        Lines of Business (LoB)

 DTS supports many lines of business (LoB) for County Government
 The predominant LoBs are:

       Integrated                 Public                Education          Administration
         Justice                  Safety


              SIGNIFICANT IT PROJECTS/INITIATIVES INCLUDE:
    1. Law Enforcement        1. GUI Telephones     1. FiberNet           1. Enterprise
       Records Mgmt.             for Emergency         Education             Resource
       System                    Operations            Initiative            Planning (ERP)
    2. States Attorney           Center (EOC)       2. CBT Security       2. Customer
       Case Mgmt. System      2. Regional GIS          Training – ISATP      Relationship
    3. Corrections and           Database for       3. Digital TV            Management
       Rehabilitation Info.      First Responders      Transition Media      (CRM)
       Mgmt. System           3. Public Safety         Campaign           3. Single Sign−on
    4. Juvenile Justice          Communication      4. FiberNet              (SSO)
       Info. System (IJIS)       Systems (PSCS)        Montgomery         4. FiberNet II
    5. Arrest History                                  College Network
       Database (AHDB)
                                                                                              16
                                        Historical Perspective

                                               New MCG Home Page
                                                       www.montgomerycountymd.gov

                                               Jan
                                              2007



 Request to establish                                                Nov
  eCommerce program                                                   2000


              1998                                                   New MCG Intranet Portal
                                                                    https://portal.mcgov.org/
                                                    July
                                                    2000
                             March
                             2000
                                                www.emontgomery.org launched with 5
                                                 interactive applications
                   eCommerce Manager hired                                            17
                                                            Today…




DTS supports the County website montgomerycountymd.gov, an award winning
        portal servicing residents, businesses and the government.
                                                                           18
                       Online Applications Suite

 Google Search                      Ball Fields Registration
 BrowseAloud                        eSubscribe
 Really Simple Syndication (RSS)    Streaming Audio & Video
 Property Tax Payment and           Registered Voter Polling Place
  Query                               Locator
 Payment of Parking Tickets         Streetlight Outage Reporting
 Transit Pass Sales                 Pothole Repair
 Online Contract Log                Snow Plow Status
 Local Small Business Reserve       Conference/Event Registration &
  Program (LSBRP)                     Payment
 Automated Bus Schedules            Library Services
 Recreation Payments                News & Press Releases
 Bike Registration                  Media Advisories (“NewsCenter”)

                                                                   19
                                                Project Methodology

        Main Steps of the Project Management Process



         Initiate             Plan                Design            Execute &            Deploy &
                                                                     Control             Transition



 Project Charter    Project Mgmt Plan    Architecture       Coding / COTS        Deployment Plan
 Business Case       & Schedule            Document            Implementation       Transition /
 Stakeholder        Change Mgmt Plan     System Design      System Testing        Support Plan
  Indentification    Quality Mgmt Plan    Security Design    User Acceptance      Operations Plan
 Cost/Benefit       Risk Assessment      Network Plan        Testing              System
  Analysis           Detailed             Data Conversion    Disaster Recovery     Operational
 Preliminary         Requirements          Plan                Testing              Post Mortem
  Requirements       Resource Plan        Training Plan      Security Review       Review / Lessons
 Communications     Procurement Plan     Testing Plan &     Peer & Project        Learned
  Plan               Configuration         Test Cases          Reviews
                      Mgmt Plan
                                                                                                     20
                               Technical Information

 Achieving economies of scale through standardization
   Enterprise Architecture
   Software Platforms
   Web Content Management
   Information Processing Section Administrative Procedures
    (APs)
      AP6-7: June 2005, Information Resources Security
      AP6-2: Dec 2004, Use of County-Provided Cellular Telephone
                        Service
      AP6-1: June 2004, Use of the County-Provided Internet, Intranet, and
                        Electronic Mail Services
   Federal Standards
   Development / Maintenance Organizations
   Improving Citizen Involvement
      Usability focus groups, conferences, trade shows, TV spots
                                                                        21
                        Future DTS Technology
                                   Innovations


 Enterprise Resource Planning (ERP)
         – Planning Phase


 Customer Relation Management
  (CRM) – Planning Phase
 Thin Clients
                 – Evaluation Phase


 End-point/Desktop Encryption
         – Evaluation Phase

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